Fastway Questions

47 questions from our users
I found a card on my door mat advising the courier tried to deliver a parcel. I was in at the time and have a dog but neither of us heard a knock! But that's fine, I tracked where my parcel was being left so that I could collect it and went there the following day only to be told they have no such parcel on the premises. The people working in the shop spent a lot of time looking for me by the tracker number, my name and another number written on the card but to no avail. I sent an email to you asking for help but as yet not received a reply. Please advise where my parcel is? My parcel tracker number is CCA1000836925. I am extremely concerned after reading all the previous negative comments.

Morgs asked on Apr 13, 2018

I've got a parcel coming from Brisbane to Perth from Tragic Beautiful (A Gothic clothing shop) due in about 8 days, should I be worried?

Sira Scott asked on Apr 06, 2018

Answer this

Yes - from my experience its will be 20+ days.

I had an item shipped from Sunshine Coast (to Perth) on 26th March - I'm still waiting on 10th April - so far 16 days and counting

Previous item a few weeks ago took 18 days

Yes I think so

Yes I think so

Perth parcels come by rail

more likely snail than rail
Item posted 26th March - still waiting 16th April - 22 days and counting

Absolutely you should be worried - They can't move a parcel 15km in 5 days!

May I know where is my parcel?? It states that the parcel has been delivered but I did not receive it at all! I was home all day and no door bell rang at the delivered time of 14:20. Please investigate with your team as I can see tons of similar questions posted by the users ! Tracking: BJ5000569116

Austin asked on Apr 03, 2018

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Hi Austin, Just advising your case is still being reviewed as we speak. An update will be via email. - Amy

What I have asked on the online enquiry was about the lost package and your reply is just a genuine automated reply as below:

Good afternoon,

Hi, thank-you for your online enquiry. Our records indicate that your consignment has now been delivered and that a signature proof of delivery was not required. If you require further assistance please contact your supplier. Kind Regards, Fastway Melbourne. ”

What my question is
Please look further into the matter of Lost Package of the aforementioned items with the tracking code above.
Your customer service said the parcel was last tracked at 8 Marmion place which is next door. This is unacceptable. No card left, no door bell.

Please get back to me ASAP

Good Luck, my goods were not delivered at all, I had deadline and had to call the sender only to find out that the goods had been sitting at a depot 60 kilometers away at Bendigo and I was never advised. Had to drive there myself to get them and when I complained was told to leave the office and they would not give me my property.
I had to get the police in the end to get them to hand over my property. Keep away from this company, they are trouble

Did your parcel have authority to leave on it? If it did then drivers can drop and go

Hello fast way I'm looking for a parcel that says delivered and signature obtained but my daughter has been home for the last 2 weeks and she has received no calling card no ring on the doorbell as she's in a unit I've sent two parcels through you previously and she's received them I was just wondering where this parcel has gone whether it was left unattended and someone has stolen it and there was no card left please can you get back to me very concerned

Amy asked on Mar 30, 2018

Hi this is my label number :VZ0001986956. Can you guys provide me the exact estimated delivery time ?!

Justin asked on Mar 28, 2018

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Hi Justin, Please lodge an online enquiry as no further updates are available on our end either for your item. This will ensure our Operations team are made aware of this issue. - Amy https://www.fastway.com.au/tools/track/online-enquiry

Hi, so apparently my parcel was delivered today and left in a safe place but i can't find it. Was it perhaps delivered at the wrong address? Tracking number: RC0000469046

Meika asked on Mar 28, 2018

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If you haven't found the item Meika, please lodge an enquiry to ensure this is investigated. https://www.fastway.com.au/tools/track/online-enquiry - Amy

My order with fastway has been lodged on 20th march. Since then (7 days) the parcel is in transit on shuttle from Sydney to Melbourne. Don't know where it reached, no updates further. Service is really slow-way. When am I going to get it? (label no: BN1000715781)

byju asked on Mar 27, 2018

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Hi Byju, The courier will deliver this afternoon or tomorrow morning for you. - Amy

Thanks Amy,
Can you please provide the driver contact number?.
This person came yesterday (I don't think so) and left home not ringing the intercom while I was at home. I put a note on my letter box to drop the parcel on the floor. If I get driver's phone number, then I can call and make an arrangement to collect the parcel.
If you can't provide driver's mobile number, then please call that person and tell him to drop the parcel below the letterbox (G-11). I'm living in an appartment, driver can find my letter box (G-11) on the left side at the entrance.

Thanks again...

Where is my item? What will you do if someone else decided to steal it with a fake signature? I'm not happy. My track IZ0021216167

Rooroo asked on Mar 25, 2018

Answer this

Hi Rooroo, You would have received an email At 26/03/2018 8:50:22 a.m. in relation to this enquiry. - Amy

Hi i ordered from realsmart and they couriered it on same day with fastway and i kept tracking and today it was meant to delivered and i kept waiting whole day and i rang driver 2 times he did not answer ..when i am going to get my parcel

Satti asked on Mar 22, 2018

Answer this

Hi Satti, Can you please provide your tracking number so I'm able to assist you with your enquiry? - Amy

Where is my parcel????? Been waiting since the 14th of March! IZ0021252947

Feng asked on Mar 19, 2018

Answer this

Hi Feng, It looks like this was signed for on the 20th. - Amy

Omg I have exactly the same question and apparently someone else also signed and took my item. Me too been waiting since 14 March IZ0021216167. Where is my item?

Yes it was signed for on the 20th because I had to send them a second email to reschedule because they didn't come on the date they said they came and claimed that I didn't answer the bell when I was at home the whole time. Such a bad courier company. Australia Post is bad enough but this takes the cake.

I was meant to receive my order today and it wasn't delivered, I just wanted to be assured it won't be delivered to my place of work while no one's there (I was told they sometimes deliver past 5 and on the weekend and I don't want.to risk not receiving my parcel), any help?

Arabella asked on Mar 16, 2018

The thing getting shipped says its in melbourne but still has not arrived! Waiting forever when will it come?????? Tracking: BN1000652424

Grace o asked on Mar 16, 2018

Answer this

It looks like this was delivered on Saturday Grace. - Amy

Could i ask how long till my item arrives, I purchased it 12 days ago australia post does not take this long ? QB0001862402

David Stitson asked on Mar 12, 2018

Answer this

Hi David, I can advise your parcel is now ready for pickup from the depot. - Amy

Hello tried using this tracking app to locate my parcel but nothing comes up. I don't even have an estimated date if delivery so all I can do is sit and wait. Reading each review is very concerning I don't think I can sit and wait indefinitely. If you can give me a date of arrival it will be appreciated. Given tracking no . GF0000029009 thank you. Kitty.

kitty2005-67 asked on Mar 09, 2018

Answer this

Hi Kitty, It looks like the item may not have reached our network yet. Please contact the sender to confirm this. For now, please lodge an enquiry so this is logged on our system. https://www.fastway.com.au/tools/track/online-enquiry - Amy

Where in the Fastway Network is my parcel QD0001022581? This parcel according to Fastway website was in transit between Melbourne & Perth having left Melbourne 23/2/18. There is no further record of its location or arrival in Perth on the website or via a telephone call to a service number only. No personal contact with someone who can really assist and have a look in the warehouse to tell if its sitting in the Warehouse unscanned. I am more than willing to come and pick up if the 12 boxes can be located. This is 12 boxes of Wine for a very special birthday this weekend, ORDERED AND SHIPPED WITHIN FASTWAY NOTED TIME FRAMES, and no one at Fastway can tell me where these 12 boxes are!!!!!!!!!!. It is now the 8/3/18 and the delivery time from Melbourne to Perth is max 7 days. As noted well overdue LET ALONE CAN'T BE LOCATED! Really annoyed and frustrated at Fastway who can't tell me where 12 boxes are located, which are under their management control and delivery. Stewart

Stewart J asked on Mar 07, 2018

Answer this

Hi Stewart, The team are still looking into this for you and will provide you with an update once more is known. Sorry for the inconvenience. - Amy

Hi, This is a last resort request. Fastway Please tell me where my package is. RC0000432135 Tracking says it's "between Sydney & Perth" since 20/02/2018 This was meant to be an express delivery. Sender none the wiser as to it's whereabouts either. Would really appreciate any info. Rgds, Rolan

Rolan asked on Mar 02, 2018

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Fastway is not an express delivery service. Seven days to Perth then needs to be sorted and then delivered in order

Thank-you for your reply,
I was not complaining about the time it took to arrive, but the fact the parcel could not be traced for about 2 weeks.
Regards,
Rolan

Where in the Fastway Network is my parcel BN1000503446? this parcel was to be here in Tamworth NSW going by the website it went to Melbourne in Victoria scanned 15.2.2018 now in transit on the same day back to Tamworth still no sign of the parcel on 26.2.2018

Joseph asked on Feb 26, 2018

Hi Guys, trying to track down my parcel (tracking ##QC0000847321) and no one is replying to me. It was ordered more than 3 weeks ago and your delivery timeframe says "up to 10 days". Your website said it was on board for next day delivery last week and still nothing!! I've lodged multiple enquries and they are going unanswered. Where is the parcel??? This is awful service.

Not happy Jan! asked on Feb 26, 2018

35875 do you have any information about my order? thanks

Ifaf asked on Feb 20, 2018

Can you check my parcel tracking: NZ0001519882? The tracking hasn't updated since the 6th. Now all together I've been waiting 21 days since dispatch. I submitted a parcel enquiry a week ago, still had no response. Pretty terrible service so far.

Andrew asked on Feb 20, 2018

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Sorry about this Andrew. The sender has now sent the package with AusPost and we're returning the item that is currently with us. Sorry for what you've experienced with our service. - Amy

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