Nostra Homes Questions

7 questions from our users
do you have many different facades for double storey to choose from? only saw 2 facades in your website.

ellen asked on Jul 25, 2017

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Thank-you for you enquiry. There are a number of façade options available for our double storey designs, these are dependent on the width of the home and the lot. We can also allow some changes to our facades to comply with estate design guidelines and to make the façade suit your tastes. Please contact our office and ask to speak to a sales consultant or leave an enquiry on our website to request more information.

Hi Nostra Homes, Do you people custom build?

Sunny asked on May 20, 2017

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Thank-your for your enquiry. We allow changes to our own designs to a degree, please contact our office and request to speak with a sales consultant who will be more than happy to assist you.

What are thier inclusions as i can not find them on the website??

Ellie asked on Apr 04, 2017

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Hi Ellie,

Thank-you for your e-mail.
Please contact our office and request to speak with the Customer Care Manager (Kathryn) who can e-mail you a copy of our standard inclusions.

Hi Nostra, Do you build houses in South Eastern suburbs? Thanks.

Tit asked on Feb 22, 2017

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We would like to thank-you for considering Nostra Homes, but unfortunately this is out of our building area.

We are currently building with Nostra thru a referral from my best friend. So far we are happy with the construction for it has been done accordingly set with plan. We were able to customize the design (cliffton 26) with an affordable variation cost. Staffs are great and professional! The only issue at the moment is the referral voucher (worth $1000) which my friend hasn't received yet! Once she was told by the Manager it might take a while for it will be ordered by batches( this was like 3 mos ago) and havent heard anything since despite of follow up emails! Both of us are now nearing to the Completion Stage , and the other day only that she received an email to wait for another months or so for it will be included in the next voucher order. How many batch of orders will she has to wait until she get it? This is part of your promotion to gain customers, right? Please be prompt to your committment for it's Nostra's reputation that has been at stake here!

Gyns asked on Oct 15, 2016

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Firstly, we would like to thank you for choosing Nostra to build your new home. It's nice to hear your experience to date has been positive and we hope it continues.

We apologise on the delay of the voucher, please be reassured this has been ordered.

Should you have any further queries or concerns please contact our office and speak with our Customer Care Manager.

Hi Guys, I'm thinking about building the clifton 22 with Nostra. Has anyone got any advice? Thanks!

Missliss asked on Aug 26, 2016

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We are very pleased that your considering building with Nostra Homes.

Please contact our office on 8331 3500 and one of our experienced sales agents would be happy to discuss this with you.

Be very sure you know exactly what you want and check all color and fixtures 3 times because the office people make a lot of mistakes and dont admit it its your fault they wrte down the wrong colors and you will get a standard reply (sorry you feel like that) they are a very frustrating and unprofessional and dont ask for your home to look like the brochure as it wont they stink as a builder there are better ones

be very careful not to be trusted

Why so? What was your experience?

I am currently building with Nostra and it has been nothing but disastrous to say the least!! The actual house plans changed due to negligence by Nostra staff who's job/ profession is to know what they are doing. If that wasn't enough, large areas were taken out of these plans. It is not the house I signed up for.
I have found the ones I have dealt with nothing but frustrating. Everyone in that company has a "manager" title which is a very loose terms to be used for what they are...lazy and incompetent buffoons. They NEVER stick to their word/s, even if they are in black and white.
Look elsewhere why you can

We would urgently like to talk to you about the issues you have noted. Can you please contact us and request to speak with our Customer Care Manager who would be more than happy to assist you.

I have found that the builder's themselves are great. Im having issues with front of house i.e the receptionist /sales coordinator who fails to keep all parties informed or misinforms the builder's. Did you have this problem and if so what did you do?
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Hi my name is Kathryn Goetzl and I'm the Customer Care Manager at Nostra Homes, please contact me on 8331 3500 at your convenience and I can assist with any problems your having.

Thanks for your response. This issue has now been resolved due to the newly appointed customer care manager. Glad they finally addressed this issue

finding the same problem as above, buying the house was sweet and easy travels until front of house stage. info was not accurate or none at all and misleading. bad customer service.

We have since had problems with our kitchen. The architecture directions for the builder's resulted in us having less cupboard space than the contract specified not to mention a special sink we paid extra money to get now can't be fitted. They also told us we'd be in early September and they are behind schedule. Think twice.

We would urgently like to talk to you about the issues you have noted. Can you please contact us and request to speak with our Customer Care Manager who would be more than happy to assist you.

Nostra Homes has been contacted by email phone and face to face and it is now September and we are still not moved in as the house isn't completed. The kitchen issues have not been resolved to our satisfaction

Hi toll,
I am in the process of signing up with Nostra. Can you please advise how was your experience and what model you are building at the moment..

We are double story townhouse. Our problems have been with rooms being smaller than contract measurements. Bathroom heating being placed in the wrong place in bathroom. Paid for extras and then they couldn't deliver. Told us they were at lockup stage so we advanced money only to find they weren't even close. Problem is your dealing with sales people who attend training courses to deflect and be evasive. They know that you are renting and are eager to move in so they wait it out until you give in. Go elsewhere

It’s unfortunate to be reading your review especially after many conversations we’ve had with you in regards to the above issues. As you can appreciate we can’t foresee or predict every situation that may occur onsite prior to construction, hence the reasons variations need to be made. All variation made are within tolerances for Australian Standards and comply with regulations and OH&S requirements.

As per your contract, stage claims are based on specific items being completed and in this case the items absent from the claim in question are noted in your contract as not included.

Please be reassured that we will endeavour to address these concerns that you have raised in a professional manner and hope that we can gain your trust once again. We will be out to see you next week at your home to inspect these issues.

In the meantime please don't hesitate to contact our office and speak with the Customer Care Manager.

Hi Toll, we are also building a double story townhouse with Nostra which was supposed to be completed by Aug/Sep and we're experiencing exactly the same problems you mentioned above, plus a lot more. Many of our issues still remain unresolved, even after countless emails, phone calls and face to face meetings at the building site with Nostra's Customer Care Manager, Site and Construction Managers. It's most likely that we are one of your neighbours. Would you be interested in meeting my Fiancé and I at the site to share our experiences and to discuss our options?

It’s disappointing to read your review and we can understand your frustration. There have been some delays with your home and although you believe you have been misled by us, we as a company wish to reassure you that all information we provide is to the best of our knowledge at the time.

We apologise that in some instances the information we’ve given you hasn’t eventuated exactly as planned. As explained many times via phone, email and face to face these changes have been made in accordance with regulations and the Australian standards and every effort has been made to rectify the issues to your satisfaction.

We have reassured you that any items which are not in accordance with codes and regulations will be rectified.

Please don't hesitate to contact our office and speak with the Customer Care Manager.

If these supposed changes are variations to the contract/colours and/or specs you have signed, a variation needs to be signed ONLY after it has been agreed to by the owner. The builder has the responsibility to fulfill their obligations under the contract act 1995.
Happy to help if need be.
regards,
John
CR Partners

All talk no action. Terrible customer service and use unreliable tradesman. Not true to their word. Avoid phone calls and no one takes responsibility. They do not give updates and it is always "will get done next week" and still not done. Spoken to site manager, spoken to Construction Co-ordinator and spoken to customer service manager and we still cannot get a renderer out their to do their job for a stage that we have already paid for.

All talk no action. Terrible customer service and use unreliable tradesman. Not true to their word. Avoid phone calls and no one takes responsibility. They do not give updates and it is always "will get done next week" and still not done. Spoken to site manager, spoken to Construction Co-ordinator and spoken to customer service manager and we still cannot get a renderer out their to do their job for a stage that we have already paid for.

It’s disappointing to read your review and we can understand your frustration, however it’s unfortunate you've decided to post this review especially after the many conversations we’ve had with you in regards to the above issue.

There have been some delays with your home but as you can appreciate we can’t foresee or predict every situation that may occur onsite prior to construction. We apologise that in some instances the information we’ve given you hasn’t eventuated exactly as planned.

You have since received confirmation on when the scope of works will be complete.

Should you wish to discuss your concerns further please feel free to contact our office to arrange a meeting.

Answer removed for inappropriate content.