Online Travel Insurance Questions

32 questions from our users
Hi, does the worldwide insurance cover USA?

Sheetal asked on Mar 20, 2018

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Hello Sheetal, yes, selecting the Worldwide option covers the USA. Selecting this means that you would be going to a number of countries on your trip. Regards, Anthony.

I don't have any Austraila's account now and when I finish my travel, I wouldn't come back to Australia. I will go to my country. So is it possible to insure? And If I get hurt, can I receive insurance to my friend's Austraila account? Or how can i receive insurance?? Please reply,Thanks :)

하나 asked on Mar 13, 2018

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Hi, thanks for your comment. Unfortunately, this cover is only available if you start and end your journey in Australia (see page 4 of the PDS here Regards, Anthony.

I will travel to Malaysia from Austraila. And when I finish my travel, I will go to Korea from Malaysia. Could I insure to your company?
If I don't have any Austrailan bank account, how can I recieve my insurance??
Pleas reply, Thank you~

Does the policy cover stopover destinations?

Shameel K Gurmukh S asked on Mar 07, 2018

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Hi Shameel, yes stopovers are covered as they are considered part of your journey. Regards, Anthony.

If I am travelling to the UK from Australia for 12 months and will be taking a few holidays in Europe, what is the best travel insurance?

Sue H asked on Feb 05, 2018

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Hi Sue, that depends on your needs - eg. medical, luggage etc. Please look at our Product Disclosure Statement ( to see what suits you the best, and when you book, make sure it covers your regions, eg. Europe, Worldwide etc. Regards, Anthony.

Hi Online Travel representatives.....can you let us all know how many travel insurance claims you actually pay anything on? Is it less than 1%

Angry asked on Jan 30, 2018

Hi, Most of the reviews on this website were from customers with no claims. How would you rate your claims service and process please? Do you have Global Assist worldwide or similar ?

josephine asked on Dec 06, 2017

Answer this

you can filter reviews by 'Claim Made' at the top of the page.

can I please ask how you are so much cheaper than the rest , as they say cheaper is not always the best but your cover seems great ?

Andrea E asked on Sep 25, 2017

Answer this

Hi Andrea, thanks for the comment. We aim to provide our travel insurance at a competitive price - as with any insurance product, you need to check the Product Disclosure Statement to make sure it meets your needs. Regards, Anthony.

Thank you very mush it seems very similar to others but at a much more affordable rate . Can I also ask have you been trading for long ?

Do you cover natural disaster like volcanic ash?

Jo g asked on Sep 16, 2017

We need medical cover only to Mauritius for 2 seniors for 26 days.Can you give us a quote?

alibaba asked on Aug 24, 2017

Answer this

Hi, you can get a quote easily on our website here or by calling 1800 010 078. Regards, Anthony.

how can i buy a travel insurance online now?

Tuyet Nguyen asked on Jul 08, 2017

Answer this

Hi Tuyet, try or call 1800 010 078

Do you have for age 79 insurance?

Khosrow Haidary Gazik asked on Jun 22, 2017

Answer this

Hi Khosrow, thanks for the comment. Unfortunately, we only cover up to age 74. Our other travel insurance brands, and do. Regards, Anthony

Hi Question- if my flight gets cancelled citing Operational Requirments, do you cover expenses such as food ect until you are rebooked on another flight? ( I know airline will usually cover accomodation )

Vanessa asked on Apr 29, 2017

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Hi, it's best to call 1800 010 078 as they would have this information at their fingertips. There is some information regarding cancellations here: Regards, Anthony.

We are traveling to France later in the year. If, due to security or terrorist concerns we cancelled out holiday, would we be covered? thanks

Mick asked on Apr 08, 2017

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Hi Mick, more here - Basically, if you require medical treatment yes, but does not cover other things related to that event, e.g. flights etc. You can also view the PDS here:

Which travel insurance (package) should we consider as 2 adult parents and one child 2 and a half years old. we are traveling to USA. 4+ weeks. I am just concern if my child needed to visit doctor,.. what is the best way to do so. Full Comprehensive with $0 claim don't care which company is cheapest i need the simplest and less hassle to deal with?

Johnny asked on Apr 02, 2017

Answer this

Hi Johnny, thanks for your query. We do offer a comprehensive option but our smallest excess is $150. See more at the PDS here (page 8) to see what's covered and if this suits your needs: Also, feel free to call our team at 1800 010 078 for more information.

Hi My mum is on warfarin - has been for over 10 years with no problems - would she be covered for a trip to europe for a cruise and couple of side stop overs

vh asked on Mar 08, 2017

Answer this

Hi, it's best to get in contact with our call centre on 1800 010 078 as they would have this information at their fingertips. Regards, Anthony.

We are off to Fiji in May and in your terms and conditions cannot find anything to do with floods and cyclones; be it they happen before we depart or whilst we are there. Can you please clarify? Thanks Liz

Liz asked on Feb 05, 2017

Answer this

Hi Liz - on page 36 of the PDS, it says f] In addition, we will reimburse your Reasonable additional travel and accommodation expenses if a disruption to your Journey arises from the following reasons: • your scheduled or connecting transport is cancelled, delayed,
shortened or diverted because of a strike, riot, hijack, civil protest, weather or natural disaster. So this would cover the floods/cyclones aspect. However, you will be travelling outside of the cyclone season so this should not be an issue. Regards, Anthony.

If I were in Thailand and had an accident and was hospitalised would the claim be paid outright or would I have to pay and claim later. As this may be expensive this would be a real concern of mine. Also as you are online would we receive a copy of the policy to take with us? Kind regards Tracy

tracy asked on Jan 21, 2017

Answer this

Hi Tracy, thanks for your comment. The policy will be emailed out to you if you make a purchase. In terms of the claim, the current PDS ( says you would have to contact us as soon as possible regarding a hospital claim. But generally, the claim would be paid later. You can find out more by calling 1800 010 078. Regards, Anthony

Hi My sons are travelling to Philippines on 10 Dec. They are 18 and 13. Do I get one travel insurance for them as the 13y/o will be the dependent of my 18 y/o? Thanks

JYB asked on Dec 06, 2016

Answer this

Hi, please call our call centre on 1800 010 078 and they will have this information at their fingertips. Regards, Anthony

Which travel insurance is the best for cruise ships?

Juanita Matterson asked on Nov 14, 2016

Answer this

Hi Juanita - Online Travel Insurance has a cruise pack which is an add on to the purchase path - if you go through the process, you can simply select this. Cheers, Anthony

Gday We are planning a trip to US & Canada with a 7 night Cruise to Alaska , Will the travel insurance cover the cruise as well if anything should happen ?

Neil asked on Sep 25, 2016

Answer this

Hi, when you go through the booking process, there is a 'cruise' option you can select with the 'Comprehensive Travel Insurance' product which will adjust the premium. Regards, Anthony.

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