Online Travel Insurance Questions

40 questions from our users
Can I extend my insurance while I'm traveling?

Wfamily asked on Jul 12, 2018

Answer this

Hi, yes you can under certain conditions - see page 5 of the PDS - Regards, Anthony.

we are going sailing in Australia bareboat sailing is that covered?

jennie asked on Jul 05, 2018

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Hello, in our current PDS at, sailing is automatically covered up to 10 nautical miles off any land mass, or with our Adventure Pack, sailing is covered from 11 to 15 nautical miles off any land mass. Regards, Anthony.

Hey, I've been looking at online travel insurance for my trip to France. I am on a bridging visa at the moment (so not resident) but on their website it says that cover only work for resident... Am I still eligible ? I've been in Australia for 3 and a half years now

Cyrielle asked on Jun 01, 2018

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Hi Cyrielle, you need to be a permanent resident to purchase one of our policies. In our PDS, it says a resident means someone who usually resides in Australia and is eligible for an Australian Medicare Card. Regards, Anthony.

We are travelling to the Phillipines and doing a 5 night cruise with a day in Japan, and a day in Taiwan. Do I need to list these as destinations as they are only onshore for about 8 hours each??

Rob asked on May 12, 2018

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Hi Rob, you can list all countries, or just select 'Asia' if you are going to these places. Note, if you wish to be covered for cruising, you will need to purchase a comprehensive policy and a cruise pack on top of that. Regards, Anthony.

Does the comprehensive insurance include costs associated with repatriation in the event of death or serious injury?

Katrina asked on May 10, 2018

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Hi Katrina, thanks for the question - on page 17 of the PDS, we do provide cover up to $15,000 in the event of transporting remains. All of our plans include overseas emergency medical assistance and hospital expenses which include repatriation home in the event of a serious injury. Regards, Anthony.

I have had to change a flight and book a hotel to accommodate our travel plans that were changed due to rescheduling of original flight.we have had to pay extra$ 248.00.can we claim this on our insurance with you?

Denice asked on May 05, 2018

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Hi Denice, this depends on the circumstances of the change - please contact us on 1800 010 078 or submit a claim at Regards, Anthony.

which countries are excluded under worldwide?

Gerry asked on Apr 26, 2018

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Hello Gerry. In the PDS on page 14 (A.12), countries that are subject to a government warning and and you did not take appropriate action to avoid or minimise any potential claim under your policy (including delay of travel to the country or part of a country referred to in the warning) are not covered. Regards, Anthony.

I live in India & hold Indian passport and am travelling to France & Spain for 14 days. I have 2 questions :- 1. Does your insurance qualify for Schengen Visa requirements. 2. Incase of emergency hospitalisation, do you take care of the bill directly from hospital OR do I have to pay first and make a claim later. Please let me know on [email removed]] Thanks Ashish

Ashish asked on Mar 27, 2018

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Hi Ashish, Online Travel Insurance is an Australian travel insurance company and only covers journeys that being and end in Australia, so this won't apply to your situation. Regards, Anthony.

Hi, does the worldwide insurance cover USA?

Sheetal asked on Mar 20, 2018

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Hello Sheetal, yes, selecting the Worldwide option covers the USA. Selecting this means that you would be going to a number of countries on your trip. Regards, Anthony.

I don't have any Austraila's account now and when I finish my travel, I wouldn't come back to Australia. I will go to my country. So is it possible to insure? And If I get hurt, can I receive insurance to my friend's Austraila account? Or how can i receive insurance?? Please reply,Thanks :)

하나 asked on Mar 13, 2018

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Hi, thanks for your comment. Unfortunately, this cover is only available if you start and end your journey in Australia (see page 4 of the PDS here Regards, Anthony.

I will travel to Malaysia from Austraila. And when I finish my travel, I will go to Korea from Malaysia. Could I insure to your company?
If I don't have any Austrailan bank account, how can I recieve my insurance??
Pleas reply, Thank you~

Does the policy cover stopover destinations?

Shameel K Gurmukh S asked on Mar 07, 2018

Answer this

Hi Shameel, yes stopovers are covered as they are considered part of your journey. Regards, Anthony.

If I am travelling to the UK from Australia for 12 months and will be taking a few holidays in Europe, what is the best travel insurance?

Sue H asked on Feb 05, 2018

Answer this

Hi Sue, that depends on your needs - eg. medical, luggage etc. Please look at our Product Disclosure Statement ( to see what suits you the best, and when you book, make sure it covers your regions, eg. Europe, Worldwide etc. Regards, Anthony.

Hi Online Travel representatives.....can you let us all know how many travel insurance claims you actually pay anything on? Is it less than 1%

Angry asked on Jan 30, 2018

Hi, Most of the reviews on this website were from customers with no claims. How would you rate your claims service and process please? Do you have Global Assist worldwide or similar ?

josephine asked on Dec 06, 2017

Answer this

you can filter reviews by 'Claim Made' at the top of the page.

can I please ask how you are so much cheaper than the rest , as they say cheaper is not always the best but your cover seems great ?

Andrea E asked on Sep 25, 2017

Answer this

Hi Andrea, thanks for the comment. We aim to provide our travel insurance at a competitive price - as with any insurance product, you need to check the Product Disclosure Statement to make sure it meets your needs. Regards, Anthony.

Thank you very mush it seems very similar to others but at a much more affordable rate . Can I also ask have you been trading for long ?

Do you cover natural disaster like volcanic ash?

Jo g asked on Sep 16, 2017

We need medical cover only to Mauritius for 2 seniors for 26 days.Can you give us a quote?

alibaba asked on Aug 24, 2017

Answer this

Hi, you can get a quote easily on our website here or by calling 1800 010 078. Regards, Anthony.

how can i buy a travel insurance online now?

Tuyet Nguyen asked on Jul 08, 2017

Answer this

Hi Tuyet, try or call 1800 010 078

Do you have for age 79 insurance?

Khosrow Haidary Gazik asked on Jun 22, 2017

Answer this

Hi Khosrow, thanks for the comment. Unfortunately, we only cover up to age 74. Our other travel insurance brands, and do. Regards, Anthony

Hi Question- if my flight gets cancelled citing Operational Requirments, do you cover expenses such as food ect until you are rebooked on another flight? ( I know airline will usually cover accomodation )

Vanessa asked on Apr 29, 2017

Answer this

Hi, it's best to call 1800 010 078 as they would have this information at their fingertips. There is some information regarding cancellations here: Regards, Anthony.

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