PACK & SEND Questions

84 questions from our users
Thinking to make a small business.. how much the price for 500g mail boxes and 1 kg mail boxes price within australia (flat rate?)

Annie asked on Dec 16, 2017

Hi! How much will it cost me to send a brand new 65” TV to the Philippines? Thank you.

Nina asked on Nov 12, 2017

Answer this

Hi Nina, You will need to make contact with your nearest PACK & SEND Service Centre for this information. Can I have the pickup postcode please? -Nicky

2145

Can I send a letter to the Philippines? How fast can it be delivered?

Jojo asked on Nov 04, 2017

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Hi Jojo, We can definitely send to the Philippines! You will need to contact your nearest PACK & SEND Service Centre to obtain transit times.

QS147-GWE0T-PRT7S is this number valid for the courier which i am waiting. Any idea?Thank you

Benny F asked on Nov 02, 2017

Answer this

Hi Benny, Unfortunately this is not one of our tracking numbers. Do you know who you sent this with?

-Nicky

Sir I want to know status of my courier tracking number is UK1179/RTE/09133IN?

Jai A asked on Oct 17, 2017

Answer this

Hi Jai, Unfortunately this is not one of our tracking numbers. Do you know who you sent this with?

-Nicky

Can you ship a laptop to America from Mackay Qld?

Mel asked on Sep 30, 2017

Answer this

Hi Mel, We certainly can! If you contact PACK & SEND Mackay on 07 4953 1811 or mackay@packsend.com.au They will be able to help you.
-Nicky

Hello, I have received an email from a company in the United States that I need to visit: They request: (please contact the PP and email mail services. About International Transit I would like to discuss your documents and mail in mail (packsend.com@usa.com) that they would pay $ 85 for my travel voucher's cost to embassy in Cameron After completing the box embassy there due to the company's work in the United States. That's why I have to pay $ 85 million to send my papers from Cameroon to Malaysia in Pakistan. I want to know if this process is correct and have you written an email .. or is it a company to follow or is it a memorable? Thanks

Sirjee asked on Sep 27, 2017

Answer this

Hi Sirjee, I am sorry but no, this is not from us.
-Nicky

Sir. When my Courier reach at my house. my Courier registration no QS147-GWE0T-PRT7S. Please check and replay as soon as possible.

jyoti asked on Sep 16, 2017

Answer this

Hi Jyoti, Unfortunately this is not our tracking number. You will need to check which company sent this for you.

-Nicky

If i have a parcel from USA to United arab of Emirates. Where can i pick up the package and pay?

Matilda asked on Sep 07, 2017

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Hi Matilda, There will need to be an Australian contact to help you with this Query. Do you have one? and if so what is their Australian location?

-Nicky

Hi I am at the Horse Fair in Cologne, Germany and looking to get a Saddle shipped back to Sydney, Australia safely. Do you do such a thing? And if so, how and how much would this likely cost? Regards Mike

Mike asked on Sep 05, 2017

Answer this

Hi Mike, We can certainly help you here. Could you please email me at customerservice@packsend.com.au the weights and dimensions of the packaged saddle and to which suburb and postcode in Australia you will be sending to and we can give you all the information you require.

-Nicky

Hello, I've received an email from a company in the United States that I'm supposed to travel to: They request the following: (Contact PACK & SEND MAIL SERVICES INTERNATIONAL to inquire about the transportation and delivery of your documents by e-mail at (packsend.com@usa.com).) I am supposed to communicate with them to pay $ 85 for the value of my travel voucher after completing it from their embassy in Cameroon because of the work of the company's owner at the US Embassy there. So I have to pay $ 85 to send my papers from Cameroon to Alexandria in Egypt. I want to know if this process is correct and is the email written to you .. Or is it supposed to follow any company or is this a monument? thank you

Jeen Adam asked on Aug 29, 2017

Answer this

Hi Jeen, Unfortunately this is not our service. We are PACK & SEND Australia and do not have any affiliations in the United States. I would advise you to report this as I feel this is not a legitimate service.

-Nicky

I also received mail from them and they gave me instruction as you received. have you got any clue. please share with me. my mail as "dawoodkhn1@gmail.com". I am waiting.

I received mail from Pack & Send .. They said This email is a scam and is in no way associated with PACK & SEND. We will be following this up with our lawyers.
See https://www.packsend.com.au/customer-protection-centre/ for more information on how we handle these situations.
Regards,

My son is moving back to Newcastle, Australia from Vejle, Denmark. He was told that he could not send personal items in a package, or they would charge an $400 excess on top of the $300 shipping fee. Doesn't make sense. Can you comment please.

Thames traveller. asked on Aug 18, 2017

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Hi There, Was it a PACK & SEND Service Centre that gave you this information? We can certainly import personal effects for you and any duties that may be applicable would depend on the value of the shipment. If you give me the receiving postcode and/or suburb, I can pit you in touch with a professional to assist you.

-Nicky

Do you ship overseas?

Kuresa asked on Aug 18, 2017

Answer this

Hi Kuresa, We certainly do! If you supply me with your postcode and suburb I can put you in touch with one of our expert Service Centres who can assist you.

-Nicky

Hi do you give tracking numbers when posting an item through you? If so when should I expect to receive one?

Gail asked on Aug 01, 2017

Answer this

Hi Gail, Each Service Centre conducts business differently. You will need to contact the Service Centre you sent your consignment through for these details.

-Nicky

Hi, i was expected to receive a package on the 26th july 2017 that was sent two days earlier (25 july 2017) from Victoria to Nsw. Apparently my package got stolen, and nobody notified me, i had to ring up and wait only for them to say, your package was stolen. Do i get a refund of what the contents was worth ??????????? This is not fair. Not Happy

Amir asked on Jul 27, 2017

Answer this

Hi Amir, Can you please send me an email to customerservice@packsend.com.au with your contact and consignment details? I will need to know which service Centre you went through and tracking numbers if you have them.

-Nicky

Hi Amir, I have been advised that a robbery occurred at the Service Centre where your consignment was held and Luckily no one has been hurt. I believe that the owner has been in contact with you and asked for details so a claim can be lodged on your behalf.

-Nicky

Hello again,
The item that i was going to receive that got stolen was worth much more then the amount i paid. im very upset and affected by this.
do you know how long this claim lodged will take and roughly when i will get my money back ?

Hi Amir, No I do not. Please make contact with your service centre for updates.

I have a box (40x30x30, 6 kg) containing personal items to send to London. I went to West Ryde Pack and Send to get a quote. I was told that it will cost me about$300. Then I ring up Parramatta and got a quote of $165. I don't understand why there is a big difference. Please explain?

AHKY asked on Jul 26, 2017

Answer this

Hi Ahky, Without the consignment information I am unable to give you an answer. Prices can differ between Service Centre's depending on the carriers they would use and the different services the carriers provide. I would advise to make contact with the 2 centres and get all the information to compare.

-Nicky

I have a item that needs to be picked up from the Jetstar counter @ Honolulu International Airport. This item needs to be packaged by the Courier for transport to Botany NSW Australia. The courier would also need a copy of my passport and authorisation from me for the pick up. Can this be done?

Desley asked on Jun 30, 2017

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Hi Desley, You can contact PACK & SEND Botany on 02 9661 1144 or botany@packsend.com.au and they will be able to provide you with information.

Hi, My husband and I send a parcel for my parents in philippines how will it take to get there and do they have to pick up theirselves and where?

Charwen asked on Jun 27, 2017

Answer this

Hi Charwen, You will need to contact the Service Centre you sent it through. Do you know which one you used? -Nicky

We have sent through pack and send Maroochydore centre

Just wondering what happened to my last Q?

Mick. T asked on Jun 24, 2017

Answer this

Hi Mick, I do not know. What was your last Q?

Hi I am looking at having a saddle shipped from Perth Australia to Edmonton Ab Canada. Wondering how it will arrive here (Canada Post, DHL etc)? Will there be addituonal charges once it arrives? Thx

Crystal asked on May 26, 2017

Answer this

Hi Crystal, We use a variety of carriers to transport goods internationally. It will depend on the service you chose as to which carrier will be used. As for Duties and Taxes there is a high chance that these will be payable in Canada but will depend on the nature and the value of the consignment. You will need to contact your nearest PACK & SEND Service Centre for this information. Would you mind telling me you postcode so I can advise you their details?

-Nicky

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