Simonds Questions

136 questions from our users
We have been in our house almost 9 years that we built in the western suburbs of Melbourne with Simonds. We have recently discovered structural issues that have been caused due to a fault in the slab. Is there anything that can be done about this outside of the 7 year structural timeframe?

Linda N asked on Apr 08, 2018

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Can’t you get Simonds to check on this matter even though it’s 7 years it’s their fault from the beginning

Dear Linda

Thanks for the enquiry
Please make contact with our Point Cook office on ‭8345 8452‬ and ask to speak to our Warranty team

We will conduct an inspection and provide feedback on what the issue may be

Kind regards
EGM

Hi can we use the services of a building inspector for the job?

Meeshal asked on Apr 05, 2018

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Hello Meeshal

Yes, you sure can, we suggest using a reputable inspection company that has all their insurance and OH&S requirements in place

If you elect to engage an inspection company we just ask that you inform us in advance so we don’t unnecessarily delay the construction of your home and ensure we get a copy of the reports in a timely manner

Thanks and best of luck with your home building
EGM

My partner and I have decided to build with simmonds. We have paid the $2500 and we are undecided when it is a good time to sign the contract as our land is titling mid next year. We’re concerned that if we wait to sign that our final price in the estimate will change in that time?

Jonathan91 asked on Mar 28, 2018

Hi, have anyone used an external contractor for flooring with Simonds...any experience...

Sam asked on Mar 28, 2018

I want to ask the other builders normally giving us 25 years structural warranty but Simonds only 7 years why?

Man asked on Mar 25, 2018

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Hello

That’s a good question, it’s good to see your doing some ground work before selecting a builder.
Not wanting to answer a question with a question but have you read the finer details and conditions that generally apply to any extended warranty?

Simonds have been building homes for over 65 years and stand behind our product. Its worth noting there are many things home owners can also do to ensure a home performs structurally for decades, given your researching it may be of interest to read the CSIRO guides to footing Maintenance.

We would love the opportunity to build your home but in any instance best of luck with the process in selecting a builder,

Kind Regards
EGM

hi everyone i am in process of building with rawdon hill in southeast melbourne i am going with benson 39 with few changes does anyone have any experience building with them? and what you have to say about the 7 yr structural warranty is it enough? as other builders are providing more please reply asap cheers suji

suji asked on Mar 11, 2018

what do you mean by complete on an express built home as the 18 weeks has come and gone and it is still not complete? the house has been cleaned twice but tradies do not care and tramp dirt in all the time

Nhoj T asked on Feb 13, 2018

Planning to build with Metricon/ Simonds in Mitchelton Brisbane. Any thoughts/recommendations/suggestions?

Kedar asked on Jan 28, 2018

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We would build with Simmonds again.

Hi I recently built a house in Point cook with Simonds . The contract said that Blinds will be installed to all the windows. But one blind is missing and builder wants to pay for the extra blind and charges. I want to lodge a formal complain. Please advise how to lodge the formal complain. Thx Mohan Mob: [number removed]

Mohan asked on Jan 09, 2018

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Hi Mohan, I'm very sorry to hear this. Have you got a build number or mobile number we can contact you on to help you?

Client No: 50450 Mohan Somasundaram

My question is our loan didn't happen the bank didn't lend us the money we put $2500 dollars deposit, we contacted the sales consultant in regards of getting our deposit back. This is their reply to us, Please remember that the deposit paid for the build of the home was only refundable up until we put your file into head office. A lot of work has gone into preparing your build up until this point in time, and this is where your $2500 would have already been absorbed. I don't understand, what work? , so we get penalized by simonds for not getting the loan from the bank, we're told varies of time we will get our deposit back if the loan was not approved, I even try to postponed the day selecting seccion. Cause at that stage we haven't hear from the bank regarding of the loan. Now who do I contact to get my deposit back? The head office Accurent affair or Australia fair trade.

Dolores asked on Jan 09, 2018

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Hi Dolores, I'm very sorry to hear this. Have you got a mobile number or build number so we can get in contact to help you?

Simons sale consultant has two number my Number and my nephews Alan we will appreciate if they can contact my nephew, I was trying to help him to buy his first home is getting harder and harder to buy a house and sadly the loan was not approved, with his low income he will not be able to ever buy a house. I don't have a build number but what I got is the a number on the receipt of the deposit Key #Q3629.

Has anyone build in upper point cook with Simonds or dealt with them? What are your thoughts? I'm not so happy with the customer service at the moment.

Bluetess asked on Dec 04, 2017

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Don’t use them at all

Stay away customer service is dreadful and they lie to you or leave things out on purpose that you find out later. Go to new estate look for private builder doing some houses and talk to them about what they offer .they can't afford to do a bad job where as simonds don't care

Looking at Building with Simonds Homes in Thornhill Park/ Rockbank area. People in surrounding areas - just wanted to get an understanding of your experience building with Simonds. Topics: Overall Build Time, Customer service, defects and especially any hidden costs to look out for?

Ngope93 asked on Nov 29, 2017

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All outcome went wrong don’t use them

Don't use them especially if they are doing express home as it is not 18 weeks as advertised they lie they make excuses and customer service is non exsistant

Just wondering how long you take to contact customer more than two week since I ask question still no one contacted is terrible?

sam asked on Oct 20, 2017

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Hi again Sam, thank you for contacting Simonds. It is my understanding that you were contacted by Ricky on the 13th of October to discuss your concerns further. Please let me know if you have any further enquiries. I am here to help. Best wishes, Kiandra

After that I ask question and is not proper answer of my question
I am repeating again
He demanding $1600 for door+1000 for variation and keep old door do I have to pay this amount without my fault?
Just simple answer yes or not
Also r u advertise lot of my Simonds app I requested 10 times still not get it so r u telling but not giving.
As per my experience Simonds give less not more..
Is mistak from your side and I have to pay that sound's terrible
I posted here to get fair answer and I talked someone aboutsituation but look like no one has time for that and don't care about it...

Hi Sam, I will forward your enquiry onto the relevant Simonds team member again, who will contact you shortly to discuss your concerns further. Let me know if there is anything else I can help you with. Best wishes, Kiandra

Built a new home back in Dec 2013 and have noticed mortar in between the bricks have hair lines crack. Is this cover by the 7 years building insurance warranty?

Anthony J asked on Oct 17, 2017

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Hi Anthony, I’m sorry to hear you are experiencing an issue in your home. If you provide me with your job number, I’ll ensure that a Simonds team member is in touch as soon as possible to discuss your concerns. Please let me know if you have any further questions. Best wishes, Kiandra

From the last inspection till the time you recieve keys what is the time frame in between?

Sean asked on Oct 08, 2017

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Hi Sean, thank you for your enquiry. The time frame varies depending on multiple factors, such as how many items are picked up at the final inspection, bank approval for payment etc. If you would like to provide your contact details I can have a Simonds team member get in touch to discuss any of your enquiries directly. Let me know if there is anything else I can help you with. Best wishes, Kiandra

From experience I would not pay last payment until you've inspected your home, we opened our door to a dirty house with broken bathroom light fitting missing wall antenna shoddy repair on bathroom wall repair where light switch was wrongly placed
Very disappointed with Simonds Master of stuff ups!!
Photos to prove everything!

We made initial deposit of $500 and sales consultant told us that amount is fully refundable. We decided not to go with Simonds as we liked floor plan of other builder more. We sent email to consultant number of times to refund our deposit, but nothing has been done so far, its been more than 2 months now. What more can I do ?

Sara asked on Oct 07, 2017

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Since $500 was only the Initial Deposit and nothing further has been done, it is my understanding that Sara is entitled to a refund of her Deposit.

Since $500 was only the Initial Deposit and nothing further has been done, it is my understanding that Sara is entitled to a refund of her Deposit.

Hi Sara, thank you for contacting Simonds. Could you please provide your contact details and full name so I can organise the relevant Simonds team member to contact you and discuss your concerns further. Let me know if there is anything else I can help you with. Best wishes, Kiandra

I am Building my dream home with Simonds .It is in Frame stage My question is I requested to install 1020mm wide front entry door three months ago and i got reply that there is no enough space to fit it i told and requested many time to get (1020 mm ) door each time they say not fit . Now after frame i check and found there is enough space to fit it and now they also accepted there is space to easily fit 1020mm front entry door. Now they say is to late and you have to pay variation $1000 + New door price which is $1600 + Keep the old door and delay 2 to 3 weeks .i have no problem to wait two or three weeks because as i said it is my first home and dream home i don't want to any Russ Do in have to pay this amount without any Fault and is Fair?

sam asked on Oct 05, 2017

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Still waiting to get answer today is more than 5 days no reply from Simonds.......

Hi Sam, Thank you for getting in touch. I’m very sorry about the delayed reply. Could you please confirm your job number and contact details so I can organise the relevant Simonds team member to discuss your concerns further with you. Best wishes, Kiandra

Job number:Q3413
All my contacts detail is in your system
I am awaiting to your reply soon
Now house is moving fast from frame to fixing ..

Hi Sam, thank you for supplying your job number. I have forwarded your details onto the relevant Simonds team member and someone will be in touch shortly to discuss your concerns further. Let me know if there is anything else I can help you with. Best wishes, Kiandra

Just wondering how long you take to contact customer more than two week no one still contacted is terrible ..,

Purchased a Simmons property which is still under building warranty .Was wondering how do we get some one to come out and fix the eaves as they flap around in the wind around the bedrooms rob

Rob asked on Sep 19, 2017

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Hi Rob, thank you for your message. We are sorry to hear about your frustration and want to let you know that we take your feedback very seriously. We would like to make sure that all of your concerns are addressed, can you please provide your job number and we will have a team member contact you as soon as possible to further discuss these issues. Best wishes, Lisette.

I have a leaking gutter joint in my 2 year old Simonds house, Is this still part for Simonds to fix? If it is, how to make a Service call?

Angelo M asked on Sep 12, 2017

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Hi Angelo, I’m sorry to hear you are experiencing an issue in your new home. If you could provide me with your job number, I’ll ensure that a Simonds team member is in touch as soon as possible to discuss your concerns. Please let me know if you have any further questions. Best wishes, Kiandra

My down pipes reminds me of weddings in the 70's when people would tie cans to a rope on the wedding car and drag the cans, this is the noise I get from downpipe when raining near front door and near upstairs bedroom, Simonds reply can't do anything about, but then again as my project manager would say within tolerance!!

Has anyone built with Beachwood Constructions Melbourne South East? How do I know more about them?

Salarif asked on Sep 06, 2017

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Hi Salarif, thank you for your enquiry. Are you please able to confirm the area that you are looking to build, and your best contact details? Then I'll have someone in touch as soon as possible. Please don’t hesitate to contact us if there is anything further that we can assist with. Best wishes, Kiandra

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