Simonds Questions

129 questions from our users
Hi I recently built a house in Point cook with Simonds . The contract said that Blinds will be installed to all the windows. But one blind is missing and builder wants to pay for the extra blind and charges. I want to lodge a formal complain. Please advise how to lodge the formal complain. Thx Mohan Mob: [number removed]

Mohan asked on Jan 09, 2018

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Hi Mohan, I'm very sorry to hear this. Have you got a build number or mobile number we can contact you on to help you?

Client No: 50450 Mohan Somasundaram

My question is our loan didn't happen the bank didn't lend us the money we put $2500 dollars deposit, we contacted the sales consultant in regards of getting our deposit back. This is their reply to us, Please remember that the deposit paid for the build of the home was only refundable up until we put your file into head office. A lot of work has gone into preparing your build up until this point in time, and this is where your $2500 would have already been absorbed. I don't understand, what work? , so we get penalized by simonds for not getting the loan from the bank, we're told varies of time we will get our deposit back if the loan was not approved, I even try to postponed the day selecting seccion. Cause at that stage we haven't hear from the bank regarding of the loan. Now who do I contact to get my deposit back? The head office Accurent affair or Australia fair trade.

Dolores asked on Jan 09, 2018

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Hi Dolores, I'm very sorry to hear this. Have you got a mobile number or build number so we can get in contact to help you?

Simons sale consultant has two number my Number and my nephews Alan we will appreciate if they can contact my nephew, I was trying to help him to buy his first home is getting harder and harder to buy a house and sadly the loan was not approved, with his low income he will not be able to ever buy a house. I don't have a build number but what I got is the a number on the receipt of the deposit Key #Q3629.

Has anyone build in upper point cook with Simonds or dealt with them? What are your thoughts? I'm not so happy with the customer service at the moment.

Bluetess asked on Dec 04, 2017

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Don’t use them at all

Looking at Building with Simonds Homes in Thornhill Park/ Rockbank area. People in surrounding areas - just wanted to get an understanding of your experience building with Simonds. Topics: Overall Build Time, Customer service, defects and especially any hidden costs to look out for?

Ngope93 asked on Nov 29, 2017

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All outcome went wrong don’t use them

Just wondering how long you take to contact customer more than two week since I ask question still no one contacted is terrible?

sam asked on Oct 20, 2017

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Hi again Sam, thank you for contacting Simonds. It is my understanding that you were contacted by Ricky on the 13th of October to discuss your concerns further. Please let me know if you have any further enquiries. I am here to help. Best wishes, Kiandra

After that I ask question and is not proper answer of my question
I am repeating again
He demanding $1600 for door+1000 for variation and keep old door do I have to pay this amount without my fault?
Just simple answer yes or not
Also r u advertise lot of my Simonds app I requested 10 times still not get it so r u telling but not giving.
As per my experience Simonds give less not more..
Is mistak from your side and I have to pay that sound's terrible
I posted here to get fair answer and I talked someone aboutsituation but look like no one has time for that and don't care about it...

Hi Sam, I will forward your enquiry onto the relevant Simonds team member again, who will contact you shortly to discuss your concerns further. Let me know if there is anything else I can help you with. Best wishes, Kiandra

Built a new home back in Dec 2013 and have noticed mortar in between the bricks have hair lines crack. Is this cover by the 7 years building insurance warranty?

Anthony J asked on Oct 17, 2017

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Hi Anthony, I’m sorry to hear you are experiencing an issue in your home. If you provide me with your job number, I’ll ensure that a Simonds team member is in touch as soon as possible to discuss your concerns. Please let me know if you have any further questions. Best wishes, Kiandra

From the last inspection till the time you recieve keys what is the time frame in between?

Sean asked on Oct 08, 2017

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Hi Sean, thank you for your enquiry. The time frame varies depending on multiple factors, such as how many items are picked up at the final inspection, bank approval for payment etc. If you would like to provide your contact details I can have a Simonds team member get in touch to discuss any of your enquiries directly. Let me know if there is anything else I can help you with. Best wishes, Kiandra

From experience I would not pay last payment until you've inspected your home, we opened our door to a dirty house with broken bathroom light fitting missing wall antenna shoddy repair on bathroom wall repair where light switch was wrongly placed
Very disappointed with Simonds Master of stuff ups!!
Photos to prove everything!

We made initial deposit of $500 and sales consultant told us that amount is fully refundable. We decided not to go with Simonds as we liked floor plan of other builder more. We sent email to consultant number of times to refund our deposit, but nothing has been done so far, its been more than 2 months now. What more can I do ?

Sara asked on Oct 07, 2017

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Since $500 was only the Initial Deposit and nothing further has been done, it is my understanding that Sara is entitled to a refund of her Deposit.

Since $500 was only the Initial Deposit and nothing further has been done, it is my understanding that Sara is entitled to a refund of her Deposit.

Hi Sara, thank you for contacting Simonds. Could you please provide your contact details and full name so I can organise the relevant Simonds team member to contact you and discuss your concerns further. Let me know if there is anything else I can help you with. Best wishes, Kiandra

I am Building my dream home with Simonds .It is in Frame stage My question is I requested to install 1020mm wide front entry door three months ago and i got reply that there is no enough space to fit it i told and requested many time to get (1020 mm ) door each time they say not fit . Now after frame i check and found there is enough space to fit it and now they also accepted there is space to easily fit 1020mm front entry door. Now they say is to late and you have to pay variation $1000 + New door price which is $1600 + Keep the old door and delay 2 to 3 weeks .i have no problem to wait two or three weeks because as i said it is my first home and dream home i don't want to any Russ Do in have to pay this amount without any Fault and is Fair?

sam asked on Oct 05, 2017

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Still waiting to get answer today is more than 5 days no reply from Simonds.......

Hi Sam, Thank you for getting in touch. I’m very sorry about the delayed reply. Could you please confirm your job number and contact details so I can organise the relevant Simonds team member to discuss your concerns further with you. Best wishes, Kiandra

Job number:Q3413
All my contacts detail is in your system
I am awaiting to your reply soon
Now house is moving fast from frame to fixing ..

Hi Sam, thank you for supplying your job number. I have forwarded your details onto the relevant Simonds team member and someone will be in touch shortly to discuss your concerns further. Let me know if there is anything else I can help you with. Best wishes, Kiandra

Just wondering how long you take to contact customer more than two week no one still contacted is terrible ..,

Purchased a Simmons property which is still under building warranty .Was wondering how do we get some one to come out and fix the eaves as they flap around in the wind around the bedrooms rob

Rob asked on Sep 19, 2017

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Hi Rob, thank you for your message. We are sorry to hear about your frustration and want to let you know that we take your feedback very seriously. We would like to make sure that all of your concerns are addressed, can you please provide your job number and we will have a team member contact you as soon as possible to further discuss these issues. Best wishes, Lisette.

I have a leaking gutter joint in my 2 year old Simonds house, Is this still part for Simonds to fix? If it is, how to make a Service call?

Angelo M asked on Sep 12, 2017

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Hi Angelo, I’m sorry to hear you are experiencing an issue in your new home. If you could provide me with your job number, I’ll ensure that a Simonds team member is in touch as soon as possible to discuss your concerns. Please let me know if you have any further questions. Best wishes, Kiandra

My down pipes reminds me of weddings in the 70's when people would tie cans to a rope on the wedding car and drag the cans, this is the noise I get from downpipe when raining near front door and near upstairs bedroom, Simonds reply can't do anything about, but then again as my project manager would say within tolerance!!

Has anyone built with Beachwood Constructions Melbourne South East? How do I know more about them?

Salarif asked on Sep 06, 2017

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Hi Salarif, thank you for your enquiry. Are you please able to confirm the area that you are looking to build, and your best contact details? Then I'll have someone in touch as soon as possible. Please don’t hesitate to contact us if there is anything further that we can assist with. Best wishes, Kiandra

Hi, I am looking builder a house with Simons but seems the initial stage itself very difficult to work with. I need to speak to someone senior, responsible for sale at head office level as the terms vary from sales consultant to sales consultant in the display homes. I am really worried not getting a proper or reasonable answer. Any help? Thanks.

Daniel asked on Sep 03, 2017

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Hi Daniel, thanks for considering Simonds for your new home! We want to emphasise our commitment to building Australians’ dream homes and let you know that we are always here to address any questions you may have. If you can provide me with your best contact details and the area you are looking to build, I will have a Simonds team member contact you as soon as possible. Best wishes, Lisette.

What do your range of panel doors for kitchen cupboards look like?

Colin J asked on Sep 02, 2017

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Hi Colin, thanks for your enquiry. If you can answer a few quick questions for me, I can arrange to provide you with more information. Please feel free to send these via direct message if you prefer. Can you please:
1. Confirm the area you in which you are thinking to build a home?
2. Provide me a contact email address so we can forward you a relevant information packs. If you would prefer, you can also provide a phone number and a Simonds team member will phone you directly.
I look forward to hearing from you. Best wishes, Kiandra

Is there a warranty for the plumbing works done by Simonds on new houses? I just moved in to my new house 3 weeks ago and 2 of 3 toilets are already blocked! I was told that as it was CCTV'd and checked prior to handover I was liable for the plumbing repairs. However the said CCTV was done 4 months prior to the actual settlement date so the plumbing could have been damaged prior to the settlement as there were still works being done in this span of 4 months. There are tradies working the house and the downpipe near the alfresco actually cracked after the CCTV. Should this plumbing repair be done by Simonds and not by the customer? - Christian

CL04 asked on Aug 29, 2017

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Hi Christian, I’m sorry to hear you are experiencing an issue in your new home. If you can provide your job number, I can follow this enquiry up for you and I’ll ensure that a Simonds team member is in touch as soon as possible to discuss your concerns . Please let me know if you have any further questions. Best wishes, Kiandra

Hi, how long does it takes for Simonds to process the building permit and engineering? Job Number 51066. Thanks

JRL asked on Aug 22, 2017

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Hi JRL, thank you for your enquiry and providing your job number, it is much appreciated. A Simonds representative would like to get in touch with you to provide further information. Are you please able to provide a contact email address that we can send further information to or your phone number if you would prefer to talk directly to a Simonds team member so we can answer any questions you may have. Best wishes, Kiandra

Hi Kianda, signed my contract at point cook office.. my contact details should be in their database. Thanks

Hello, has anyone built the "marriott" , and how long approx. was the build.? Thanks maree

Maree asked on Aug 16, 2017

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Hi Marie, thank you for your enquiry. Are you please able to confirm the area that you are looking to build, and your best contact details? Then I'll have someone in touch as soon as possible to give you more information on the Marriott. Please don’t hesitate to contact us if there is anything further that we can assist with. Best wishes, Kiandra

PLEASE HELP we chose haymes paint SOOTH for our internals, but have been told by someone that this colour comes off very green (they had it in a previous house), originally we loved the colour BALANCE (true grey colour) but it was too dark, no suggestion was ever made to us that we could get 1/2 or even 1/4 strength so when looking at the colour samples we thought that SOOTH was similar to BALANCE. Now we have signed contract and got told there is $1000 fee to change, engineer plans and electrical etc i can kind of understand but does that include the colour selection document also? We now want go to haymes and get a few sample pots to paint on a bigger scale as we now don't feel like we can rely on the word of the (so called professional interior designer) consultant from the gallery and want see if we do really need to change the colour or if ours is okay. point being, that if we do need to change it will we really get charged $1000 just to change a word a few times on a document.

DLF asked on Jul 28, 2017

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Hi DLF, Simonds do not offer ½ or ¼ strength paints - so we wouldn’t have offered this option at gallery as its not permitted. Having spoken with a few of our colour consultants they have stated that soothe doesn't have a green base. If you can let me know your job number I'd be happy to look into this further for you, regarding the change fee dependant on your timeline. Thanks, Krissie

Hi , I have chosen argyle plan under simonds express. But after looking the plan I decided to flip the plan with no dimensions change. Is there a charge to flip the building plan before the house contract is signed under simonds express plans? Naresh.

naresh203 asked on Jul 14, 2017

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Hi Naresh, thank you for your enquiry. Are you please able to confirm the area that you are looking to build, and your best contact details or job number in a private message? Then I'll have someone in touch as soon as possible. Please don’t hesitate to contact us if there is anything further that we can assist with. Best wishes, Lisette.

Hi there We are about to sign the contract in the next couple of weeks but all depends on the answers we have to my questions. What happens if after the seven years of structural warranty the house starts cracking? Why most of the companies offer between 15 and 50 years warranty on structure? The sales person was very knowledge but he said that the other companies use that like marketing, we are planning to keep the house for long time and I'm worry that something can happen after that period; can you please explain? It's any way to extend the warranty to the same period of time like the others companies? Or after seven years if something happens I have to manage it my self? Please look what you going to answer very carefully because like I said before we are almost ready to sign the contract, we already paid the initial deposit but we prefer to loose that if in the future we would have problems. Our lot has more than 8mts of level one filling. My other question is coming soon

Danny asked on Jul 09, 2017

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Hi Danny, thanks so much for getting in touch with us about your concerns. I want to assure you that we take our customers very seriously. If you send me a direct message with your job number, I’ll ensure that a Simonds team member is in touch as soon as possible to discuss your concerns. Please let me know if you have any further questions. Best wishes, Lisette.

I don't have a job number yet, but depending on what your answer we going to decide to proceed or not.
Thanks

Hello Danny

I understand that you have a level 1 supervision certificate but do you know the specification the earth/fill has been completed to as that's the important part regarding filled sites,

As for extended warranty some other builders offer, have you read through these extended warranties conditions to better understand what is and isn't covered ?

At Simonds we build Quality homes and have done for nearly 70 years and I hope you give us an opportunity to build your families home too

kind regards

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