Thermomix Questions

86 questions from our users
Product generations:
  • All generations
  • TM5
  • TM21 - Discontinued
  • TM31 - Discontinued

TM5

How do you ‘shut down’ thermomix after putting it in to transportation mode?

Joasea asked on Dec 22, 2017

TM5

Im in the middle of making mashed potato in my TM5 and invariably the butterfly whisk dislodges mid way thru cooking. is there a trick to securing the whisk so this doesn't happen?

Han asked on Dec 08, 2017

Answer this

I think it's a common problem. Just search in Google and you will find a few videos to show you how to secure it properly. Otherwise just ask your consultant ☺

Yes, if you twist the butterfly clockwise it will hook slightly under the blades and help hold it in position. Try doing this when it’s empty to get the hang. Then checking it’s still correct once you’ve filled the bowl. Good luck.

Thanks so much for the tips. Very grateful. I'll give it another go. Very frustrating atm. :(

TM5

Was wonder if I bought 2nd hand chips of ebay will they work in my machine?

cheryl ellis asked on Nov 15, 2017

Answer this

Yes they would because the Thermomix is isolated from the internet. The problem of chip registration may occur over time as using the Cook-Key means registering your chip to open up the recipes to your online account. If someone had already registered the chip you’d need to ensure they de-register it online before buying it. Worst case, you could still use the chip on the machine directly. The internet access Cook Key is a bolt-on, and the machine is essentially “dumb”. I’m sure future models will be properly internet enabled, but right now it isn’t - which is good!

TM5

Do you think it is good for only one person or a waste of money?

Dash asked on Nov 07, 2017

Answer this

Hi there,

It's definitely good for one person! A lot of the meals you make in it can be frozen. Plus, there's lots of stuff you will use it for that aren't dependent on a number of people (like sauces, loaves of bread, chutneys, chicken stock, milling your own flour, making your own butter etc). If I lived on my own, I'd get one for sure - it's a less cleaning than all the pots and pans you still use for one person!

Hope that helps.

Beth.

The short answer is yes, but I concur with Beth in that a freezer is a good idea. There are some other advantages too around risk eg. no chopping and cutting yourself, pans boiling over, hot plate left on, having to stir continually etc. Definitely a good buy for a single person, as long as you actively use the product. If you just hate cooking altogether it won’t change that - it just makes it a lot easier.

TM5

Is the plastic parts in TM5 BPA FREE?

Gie asked on Sep 24, 2017

Answer this

Hi Gie,
yes, all plastic components (made of food-grade polyethersulfone - PES) of the TM5 are BPA free.
For the sake of completeness I should add that, however, trace amounts of BPA have been used in the lid of the Varoma and Measuring Cup for the older TM31 model solely for the purpose of hardening. I remember reading that Vorwerk acknowledged this and commissioned a couple of toxicological investigations to ensure there is no transference to food matter; all test results were below what is called (in laboratory terms) Limit of Detection (LOD) for BPA compounds, noting that the WHO trigger value for BPA detection is approximately 300 times higher than the LOD; thus, I would say those parts are suitable for cooking food. By comparison, some clothing, coating and cosmetic products are way more hazardous to human health than the Thermomix plastic components.
Hope this helps.

TM5

Do you think it's safe to carry a TM5 through 3 flights on checked luggage? TIA

Lídia R asked on Sep 13, 2017

Answer this

No way. The checked luggage gets thrown around with great abandon. Carry it on with you.

I personally wouldn't take the risk. I've seen how the treat luggage when loading it onto planes and off.

Oh, I was hoping so much to have a positive answer .... I've been hearing here and there that traveling with it on the cabine not always works. And having three flights ahead is way too stress for me.
it seems the machine it's bigger than the info I checked about cabin measures.

TM31

I have just inherited a TM31, and have pressed the Varoma button to get the higher temp. It flashes and then the light turns off after about 1 minute. It is not heating up at all. What am I doing wrong? Thanks :)

Jill K asked on Sep 01, 2017

Answer this

When you use the Varoma setting you need to select a time on the timer, otherwise it won't work. I think this is a safety feature, so that you don't end up cooking something on the Varoma setting (very high temps) for an indefinite amount of time. I'm not sure if this will help you, but I thought it was worth mentioning.

TM21

My thermomix motor wont work. The screen states to remove blockage from the blades but there is no blockage?? Help please!!

dee asked on Aug 05, 2017

TM31

What to do if you for got to put blade in before adding liquids?

Lyn asked on Jul 12, 2017

Answer this

Hi Lyn,
The short answer is: NEVER (EVER, UNDER NO CIRCUMSTANCE) forget to insert and lock the mixing knife in the bowl before adding liquids, or any operation really. That could lead to VERY SERIOUS damage, which may be even beyond any chance for repair. I exhort you and all newcomers to read the User Manual, particularly the Warning & Precaution Section, and follow it TO THE LETTER because the Thermomix is not a toy, and the appliance can't be blamed if improperly used/handled.
I have witnessed a couple of this type of accidents (through a couple of acquaintances of mine) and Vorwerk, quite fittingly, won't cover any cost for repair.

TM5

After selecting "Transportation Mode" I get the message "Please shut down ". What do I do? Do I just turn the power off?

Judy H asked on Jun 11, 2017

Answer this

Press the big silver button until it shuts down. You should always avoid shutting it down by just unplugging it.

Do just as Harmamic says. Keep your finger on the big silver button until the sign comes on saying Thermomix will now shut down. You should shut your machine down this way after each use.

TM31

I have been out of the country for several months and returned to use my Thermomix 31 and it will not even turn on what should I do?

jennifer bond asked on Jun 08, 2017

Answer this

Check the fuse in the Thermomix plug then check that the plug socket itself has not blown a fuse. If the electrical elements seem ok, call your local Thermomix Advisor or Thermomix Head Office who will be able to help.

I have found Thermomix Office very helpful with any questions their number is 1800 004 838 from 8.30 am to 5 pm.

how does one change a fuse in the plug?

TM31

I just inherited a used machine. When recipe says Speed 0-7, what does it mean? Also does V stand for the Varoma button?

Chye asked on Jun 07, 2017

Answer this

yes v is for Varoma
0-7 I can only guess means speed 7?

I would say that the speed 0 - 7 would mean increasing the speed slowly up to 7. V would stand for Varoma. What model do you have? Good luck and happy cooking.

Thank you. My machine is TM31. Have used it twice so far and still experimenting.

My thermomix is stuck on a warning screen and won't let me press next! I'm wondering if some moisture got into the element bit? Is there a way to Reset it

Deano asked on Apr 12, 2017

Answer this

Hey Deano, have never had this issue with our Thermomix . I am sure you done this but just in case you hav'nt, why don't unplug it from the wall and hopefully it will reset and with any luck your back into it. Good luck Jono

many apologies - I am unable to assist - other than to advise that you contact your thermomix sales rep and get them to come and fix it - remember - the sales rep collects in excess of $500 for each sale - therefore - they are 'on call' to you for the life of your machine - however, once they have reaped their 'fortunes' the sales reps usually drop off the face of the earth....contact thermomix - you probably get their thinly disguised as 'good food'[full of sugar, salt and all the best of bad products] emails...respond to one of them.....

TM5

to thicken up a sauce do you take the m/c off and sit the basket ontop instead? thankyou (tm5)

sophie s asked on Mar 24, 2017

Answer this

apologies - I don't waste my time using the thermomix for sauces - quicker, easier, less time consuming, less washing up with 1 x saucepan + spoon to stir sauce...alternatively, use 1 x microwave safe container + sauce mix + spoon - using microwave - check progress each 30 - 45 seconds...a much better and easier way to achieve your sauces - Just how you like them...:]]]

Definitely. More moisture can evaporate without contents splashing over the kitchen surfaces. Plus, you can still walk away and let the Thermomix cook rather than labouring yourself with a wooden spoon.

TM21

How do I use the reverse function on my tm21, if there is one?

Cookiecutter asked on Mar 17, 2017

Answer this

Many apologies - I am not at all familiar with this model - on my machine there is a button with an arrow turned back on itself - that is the reverse button - it is located on the lower right hand side of the machine...I hope this assists you....

Should I buy a Thermomix or a motorbike?

YenChii asked on Feb 09, 2017

Answer this

Motorbike

TM5

Is it possible to have the Thermomix as carry on luggage?

Alli asked on Jan 10, 2017

Answer this

The blades are not permitted on board. I'm sure there are size restrictions to carry on luggage. If you take the blades out & it fits the size then take it on board!

It's also quite heavy so I'm not sure it would be within the carry on luggage allowance on all carriers.

Hi, l took my thermo as a carry on to Perth. I was told that it fits perfect in overhead lockers. Wrong! ...l held the fight up as I sat waiting with my Thermomix sitting on my lap, while as they arranged for it to go on another flight ...it was quite stressful!!
But l did get through with the blade :)

Hi, l took my thermo as a carry on to Perth. I was told that it fits perfect in overhead lockers. Wrong! ...l held the fight up as I sat waiting with my Thermomix sitting on my lap, while as they arranged for it to go on another flight ...it was quite stressful!!
But l did get through with the blade :)

Oh Manda. That sounds like it wasn't a great experience. Thank you for taking the time to reply. I'm wanting to bring one overseas and don't like the idea of it going into the belly of a plane..... the luggage comes out looking like they don't care about them let alone what might happen to a fragile article...

TM5

Can the Tm5 overheat? Is 90mins cooking on the Varoma temp too long?

Kylee Jo Marere Smith asked on Dec 12, 2016

Answer this

Hi Kylee Jo Marere Smith,
No, it shouldn't overheat, provided there is sufficient water/liquid in the mixing bowl, the Thermomix should not overheat. Never allow the bowl to go dry when cooking with the Varoma.
The rule of thumb is that 500g of water/liquid is evaporated every 30 minutes of cooking time, so just keep an eye on that and you should be fine.
Hope this helps.

TM5

How much the price for Thermomix TM5? Thank you

Guliyar asked on Nov 11, 2016

Answer this

$2,000

Has anybody noticed benefits to health ie: losing weight, general wellbeing from using the Thermomix?

Lishe asked on Oct 12, 2016

Answer this

Lost weight ? No. Improved general well-being ? No.
The thermo is no magic potion maker, it's still a case of what goes in = er, what goes in ! We make soups, sure, but we also make lemon curd and desserts. Even hommus or other dips aren't that healthy if you eat what the thermo makes (more than a whole tub) in one serve. Same goes for fruit smoothies. The shape of the jug/placement of the blades means you end up making a huge serve (compared to our old blender). I end up drinking over 600ml of smoothie - not great for weight loss !
Fyi had the thermo for over two years (?) now and it's gone from daily use early on, to maybe once or twice a week. If we're not eating soup or smoothies, it's once a fortnight, if that. So far has only completely failed once (ha ha). Had to send the whole thing back (to Perth ?) and it took a while to get the replacement, but must say they were pretty good to deal with.

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