Amart Furniture review by Stewart

Kanahooka

  • 4 reviews
  • 1 question
  • 4 helpful votes
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Verified Customer Shop Location: NSW, Caringbah

What you purchase is not always what you get. Keen to resolve customer complaints.

4 out of 5, reviewed on Jun 03, 2016, viewed 395 times

I ordered a Matrix 2 seater and a 3 seater chaise. I picked these up a couple of days prior to Xmas, I asked the gentleman at the warehouse was this all and he replied yes I could not tell because the lounges are wrapped in plastic and cardboard. After driving home from Caringbah to the south coast I realised I was given a 2 seater and a three seater no chaise. I rang the store and was offered a discount and 2 free ottomans next time I was in Caringbah. The $20 ottomans I was offered you would not put in a dogs kennel. Every time I sit on the lounge I still get frustrated.
Super Amart Caringbah (Jonathon) contacted me and was very keen to resolve the issue and keep the customer happy. They agreed to replace the 3 seater with the 3 seater chaise. I have exchanged the lounges and it looks great.
Thank you!

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