The Bicycle Store review by Phil

Melbourne

  • 1 review
  • 2 helpful votes
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Believe the bad reviews

1 out of 5, reviewed on Dec 07, 2017, viewed 1410 times

They advertised a great price on spokes so I bought a few extra things for the free shipping. They sent the wrong spokes. After several emails including pictures to explain the difference between a plain and butted spoke they agreed and said they'd give credit. I order some additional spokes and a few more for a second wheel and paid the extra money. After another week I was told they were out of stock. I ask for another type of spoke. 5 more days past. Yes they had that but not in black. I said silver was OK. A few more days and nothing. I write to ask what's going on and can I have my money back if they don't have the stock. They reply OK sorry we can't help you on this occasion. All this has taken over a month now and I still don't have a refund!

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