Irfan A
Irfan ASydney, NSW3 posts

True customised experience

We met Todd after we had already paid the initial deposit with another corporate builder. Nonetheless, we took a chance with BuildTec Homes to proceed and we are glad we did that!
This is our first house in Australia and we had so many requirements to get it perfect. BuildTec Homes is a customer builder and that is what Todd delivered - a customised experience based on our needs and requirements.
My wife and I spent numerous hours with Todd to design the perfect plan for our house. We were demanding and uncompromising on our design principles. And Todd was a great partner to help us and guide us to get there. His patience and calm demeanour is what got us there. During the design phase, never did he make us feel rushed and he delivered on his promise - a custom house.
I’d be dishonest if I said there were no problems. We had problems like other home owners have - small and big. But Todd was always there with us to work through them. He is a patient listener and always worked with us to resolve the issues. During our site visits, I’d see Todd roll up his sleeves and get the work done(although he owns BuildTec Homes). He always behaved as a partner with us, not like a businessman.
The construction of our double storey house was fast. Broke the ground in Oct’19 and keys handed-over on 18Apr2020. When we entered our house on the final hand-over day, it was magical. The house that came out to life was better than plan! All thanks to Todd, BuildTec homes and the entire supporting team.
Even when he came for the defect inspection post 90 days of hand-over, his attitude was the same - to serve us and fix the defects. There was no drop in his customer services levels.
Thank you Todd and BuildTec homes for building out house.
  • Build Stage: Post-Construction
  • Construction End Date: April 2020
Customer Service
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
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Hi Irfan, we are so happy we were able to create a true custom home for you and your family and that you are thrilled with the end result. It was our pleasure to have you as our client. All the best in your new home.

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