Simon G.
Simon G.
 

Fantastic Team = great experience

This was our second pool with QFP (completed Jul23), after a very positive first round experience about 8 years ago in a prior house. And we weren't let down second time around - the entire team provided a greater service with clear communication and no fuss.
From the start Terry was very responsive, coming to site within 48 hours of requesting a quote. He spent time understanding the job, providing ideas but never tried to over complicate or up sell. The quote was provided very quickly, and even after we requested numerous revisions or changes to our concept Terry and the team were very responsive and easy to deal with. Once we decided to proceed everyone was great to deal, highly communicative and very helpful: the excavation team, Mick, Justin (our Job manager) and the Miche in the office.
There was never any up selling, in fact quite the opposite at times when the team suggested we didn't need to do things that would add cost but from their experience were not essential to deliver a great looking outcome.
I think the key reason for the high quality service is that the team remains highly consistent at QFP. Terry, Mick, Miche and the majority of the dig crew worked on our pool 8 years earlier and Justin is a great addition since.
  • Return Claim Made: No
  • Warranty Claim Made: No
  • Purchase Type: Pool
Value for Money
Cleaning & Maintenance
Product Quality
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