Best Landlord Insurance

I have never made a public complaint like this before but had such a terrible experience I feel compelled to post this to warn others. Although… Read more

signing up was easy, I had an absolutely shocking experience when putting in a claim through landlords insurance. The communication and claims process was incredibly slow, emails were written so poorly and unprofessionally - the claims officer often forgetting to fill in the template and sending emails that were incomplete and still in template mode or so difficult to understand and were clearly rushed without proof reading. Very difficult to get a hold of my claims officer over phone every time I phoned the office - and when other staff members read my file notes they had to apologise as they could not understand what had been written. I could not have cancelled my insurance with QBE quick enough as soon as my claim was finally accepted. Approvals, payments or updates / progress were incredibly slow and continuously asking for more and more paperwork or information. I was advised by QBE for large blue stains that ended up on the wall, that I had to file a police report for this ‘malicious damage’ if QBE were to cover the damage….. which the police clearly would not accept as criminal damage. I was told different information when phoning and speaking to other officers. I had to continually follow up our claims officer and answers kept changing every time as to what was happening. Very disappointed at what was not covered in an already very stressful situation with a terrible tenant - and yes, I read the PDS upon purchase and was still shocked at the outcome of my claim. Very strict rental default cover we found out later on comparatively to other providers to beware of as our rental default cover voided due to the strict terms and conditions. We have since compared with other insurance providers who are no where near as strict. I would not recommend QBE as the quality of coverage was poor and all parts of my experience apart from sign up were terrible, have advised friends also with QBE of our experience who have since gone elsewhere.

EBM RentCover Landlord Insurance offers excellent value for money. Lodging a claim over the phone was simple and straightforward and I was assigned a… Read more

dedicated claims assessor throughout the process. The settlement covered the damages incurred and was paid sooner than initially advised. Thank you, EBM, for the excellent service.

We own numerous properties and received our AUTO RENEWALS from Budget Direct who are clearly spending far too much money on TV advertising,… Read more

billboards etc and not looking after their customers. I have gone elsewhere but made a complaint and now they want to fix the issue AFTER I have paid landlord insurance elsewhere. Honestly communication with Budget Direct Landlord Insurance is non existent and do not bother with them. Ended up getting Landlord Insurance with AAMI and far better experience as a new customer.

Landlords insurance – Easy to fill out forms and can insured contents only with strata in place. Show details

my card changed so the automatic payment did not go through, but after one phone call with a wonderful human, Mark, nothing was a problem :) card… Read more

updated, policy cheaper too! wonderful experience....did I just write that about an insurance company? yes I did, because it is true, somehow the experience of calling wasn't painful or long, it was surprisingly productive and maybe even pleasant thanks to the person I spoke to. Mr wonderful Mark :)

Switched from Allianz Home & Contents to Landlord insurance. Paid for 3 years without knowing the policy didn't pass the pub test! Our only ever… Read more

Allianz claim for just under $50,000 of malicious damage by the tenant was denied by Allianz and denied again on appeal! They stated that "theft" was not covered by Landlord insurance, despite us providing 74 pages of malicious evidence - of which 53 pages were photos and 10 quotes from professional trades. We also submitted the police report that stated malicious damage??? Yes - maybe 15% of the $50,000 worth of damage could be written off as "theft", except that to steal the things they did, they had to damage the property so badly it was deemed "Uninhabitable" by SA Power (same level of damage to plumbing). False advertising of a product that doesn't do what it claims. Left financially desolate as a result!!!

Buyer beware. Our leasing agent recommended landlord insurance through Terri Scheer. The tenant accidentally started a fire, and so we put a claim… Read more

in with Terri Scheer for loss of rent for while the tenant has to move out while the granny flat is repaired. Turns out they have a clause and you aren't covered for loss of rent by Terri Scheer - you have to have a second landlord insurance policy through your home insurance. It will take about 6 months to repair, so that's now 6 months without rent received. The rep Ryan is hopeless - he doesn't seem to know any of their policies and has to check, but doesn't reply to emails. I've handed it over the the leasing agent to deal with him as I'm wasting too much of my day without any response. I've cancelled my policy with them, and will do my landlord insurance through my home insurance, so I know I'm covered in future. I'm absolutely disgusted at their false advertising that leads you to believe you're insured if your tenant starts a fire. Even the leasing agent who sells their policy didn't know this.

After having been a loyal customer of WFI insurance for 23 years we have had enough! We held a commercial plan in continuity and have never made a… Read more

claim. Poor customer service, a failure on multiple occasions to update the policy after reasonable and repeated requests, a total lack of communication and comparatively higher cost has lead us to find a new insurer. WFI owned by AIG, are a blight on the integrity of the Australian Insurance industry. It is a company managed by morons and their collective incompetence is willingly delegated to regional representatives such as ours in Northern Victoria. There are other companies and great brokers that avoid AIG and focus on providing great cover, excellent communication and competitive pricing. We have nothing that is positive to say about the WFI commercial plan or its representatives. An apology and an admission of poor service by the state manager to us, without an offer to fix the problem after our years of association should be an indication to others that the fish rots from the head down. Be warned, read the reviews!

Dont bother. Stay away stay well away. Had multiple landlord policies with them. When claim was made couldnt even be bother to send an assessor out.… Read more

I asked multiple times for help. Send someone. End result claim partly paid like 2% rest of it was told to p*ss off like scum. Was treated terrible. Left a young family broke and paying thousands of dollars of bills for tenant damage.

Stay away from AAMI, they are professional scammers. After my house got destroyed by tenants, they denied any malicious damage, sent 3x assessors to… Read more

the property over a month, then proceeded to raise an investigation on my claim through their parent company Suncorp fraud and intelligence dept. They left a number which went straight to a pre-recorded voice message and only after 2 weeks then said it was not a fraud investigation. By that time, I had already engaged 2x commercial lawyers and went through a lot of anxiety and stress. They found excuses for every single damage left by the tenants. Lachlan, my AAMI claim manager, sounded like I was always a burden to him. Dane, the AAMI Assessor, basically misquoted the PDS clause, where I sought a legal interpretation of the clause which suggested he was incorrect. Sue, the AAMI/Suncorp investigation officer, insisted that she organise an hour long recorded "interview", more like interrogation. They will go out of their way to add additional stress to the point that I have withdrawn all my claims and cancelled my policy. Not its worth the stress, time and depression. Stay away from them.

Unable to get through to anyone to cancel it and when we did it was CGU and even after explaining it was no longer required and asking for it to be… Read more

cancelled receiving written confirmation it wa not cancelled they kept debiting it. Dont deal with them

Disgraceful, sneaky and deceitful. Beware !!!!!!!!! – I am so devastated in the way I’ve been treated by this company. Two claims have been rejected now. I am at a huge financial loss and treated like an… Read more

idiot.

The first claim was after unprecedented rain and one room flooded as the water came back in through the sheets and the gutters overflowed. COLES said lack of maintenance. Not true. They proceeded to send a company out to try and prove my roof was in bad repair and took photos of other parts of the roof with a few rust stains. This roof an older roof that was maintained and recently had new screws and sheets replaced. Might as well not have insurance if they never pay. The second claim Coles have refused to pay tenant damage and loss of rent. I believe I did not have loss of rent on the cover so I except that and then took it out at a latter date in my policy. Lesson learnt there but the damage to property and items missing they will not pay. They said it’s not clear what went missing. There was furnishing missing and the damage was evident. I have 2 smashed windows, burnt carpet, holes in the walls ect. The kicker is Coles feel this is normal tenants neglect. ( I’ll I see a photo of their explanations) I have escalated this with Coles with no success so now I have to go to AFCA. It’s exhausting and it’s over a year! Coles takes a long time to get back to you and use many excuses why they dont. Coles are hard to talk to on the phone if your overseas even after requesting a phone number I could speak to someone.

If your looking for insurance please do not use Coles. Three dodge their responsibility to pay. What’s the point paying for insurance if tenants burn carpet and this is not insured! How is this normal living or breaking windows and punching holes in walls??? Please tell your friend and family AVOiD COLES INSURANCE!!!!!!!!

We have been with Apia for many years with multiple policies for our houses. They were competitive and helpful. However lately something has changed.… Read more

They become arrogant, difficult to contact and impossible to deal with. The premium has raised dramatically and it seems that they have adopted a policy of hiding from customer and ignoring him. Beware when getting a renewal from them as there is all set on automatic. You may choose another insurer but they will still keep taking money on a policy that already expired (even if you did not renew it!) and pretend ignorance. This is no longer insurance for elderly people! I have cancelled all remaining policies with them as they need to learn how capitalism works.

Awful customer service. 6 calls later and a complaint to AFCA to get the issue resolved Show details

Appalling and too much blah. The broker sides with the loss adjuster which is of the same business, Marsh. How can you have faith this circumstance that might be construed as a conflict of interest? Show details

They Suck – If I could give zero, I would. I wouldn't bother with any product of Westpac.. Show details

Our insurance claim was approved 4 months ago, and since then, our bathroom walls and everything else have been removed — the place is completely… Read more

unliveable. We’re still waiting with no updates. The customer support is terrible. No one seems to know what’s happening with our claim or when the repairs will begin. Extremely disappointing and stressful experience.

ANZ Bank CGU Insurance cancellation cont. Had to phone and get email twice and have CGU blocked to stop the policy. It shouldnt be so hard. Made a… Read more

claim through AFCA and now they are avoiding responsibility saying the policy was taken out with QBE the under writer 10 yrs ago so not their responsibility. Why does all paperwork demanding payment say ANZ Bank and QBE but they are not responsible? Claiming refund for overpayment. Beware.

Landlord insurance – Very unprofessional insurance,when you claim regarding call no one answering 1 hours after they transfer to call someone else 2 hours waiting then … Read more

disconnect your phone & no one call you back ,20 times doing Same things after 2 month reject tenants damage claims,be careful before get Woolworth insurance all [Content Removed].

Do not use or even apply for GIO landlord insurance, they are completely crooked. They take 12 months to process your claims and make many continual… Read more

excuses not to pay you for eg. Malicious Damages by Tenants. Where the tenant spitefully smashed six or seven holes in bedroom ceiling with a 4x2 piece of timber. As well as Damages to the Teak flooring with white paint spatters everywhere. As the tenants without my permission, painted the interior walls of the home with no drop sheet, covering the Australian Teak flooring in paint drops all through the home. And also refused to pay for broken window panes broken by the tenant. GIO refused to pay for any damages caused by the Tenant after receiving over $7,000 for the year in payments supposedly to protect my property from damages by tenants. Well you would be a complete id*ot to ever insure your property with this deceitful, criminal corporation GIO Landlord Insurance. They will cost you heaps of waisted money, upset and worry, trying to get them to pay for damages done by your tenants, as your not protected and covered by this criminal corporation GIO Landlord Insurance.

Cheap premium but worthless when claiming – Tenant accidentally dropped something on the cooktop and cracked the glass. First ever claim with SGUA after moving from AAMI (also not great) and… Read more

they didn't allow the claim advising that it's a common property issue that needs to be claimed through the building's strata insurance. Complete rubbish. Cheap premium is obviously too good to be true. Going to try CHU next at renewal time. Our building strata insurance is with them so will be difficult for them to use the same argument. Will post back after first claim with them and see how they go.

No way, don’t bother, stay well away from elders insurance – Absolutely disgraceful, had to battle the whole way for a claim that was denied after tenants trashed our property. Every time I countered their… Read more

reasons with proof they came up with another excuse to deny the claim. Even the police acknowledged that the damage was malicious yet Elders still denied the claim. We were loyal to elders for many many years and had even bought and sold farms with them and had never made a claim and they totally abandoned us when it was most needed. In correspondence relating to the claim Elders admit that damage was due to break and enter, forced entry and malicious damage but still ‘regretfully’ denied the claim

Best broker ever – Best home loan rate and best professional service well done team

Rams has High interest rates & will not negotiate rates nor could I get another loan with Rams. Finally after years with RAMS (and paying monthly… Read more

interest on time) I moved my loans over to NAB who are Brilliant, efficient with no fuss and offered me an interest rate a whole 1% lower... Yes a whole 1% lower

Client filed claim for her business after cyclone storm damaged roof of business along the coast in Queensland. Vero told her that they are not going… Read more

to cover the repair because if she had a better roof it wouldn’t have been damaged in the storm!!!!! The whole time she thought she was insuring what she had. They also stated that because the property manager didn’t make official inspections every 12 months, then it’s not covered, even though there is no such requirement in the insurance contract. The client had to pay to repair it herself and managed to find a repairers totalling approx $45k, but originally the quotes were coming in at $600k, so had to leave the roof leaking especially waiting several months for an assessor to even come out, on the grounds that other customers had worse damage due to the cyclone storm. Oh, it gets worse… When the renewal came up, Vero said they refuse to cover her with a damaged roof, so she must repair it before the renewal date else lose coverage completely! Then they almost doubled the premium, even though they did not pay out anything on this first and only ever claim attempt, not even for the water damage, though they offered $1600 total compensation.

What is the point of insuring what you have, if it is not actually covered in reality, even though the contract says it is?

UPDATE: this site got us to agree to put our review on hold for 15 days while waiting for the business to contact us for mediation. We were so hopeful, but didn’t receive any contact whatsoever. Now have to file with AFCA & wait another 21 days. What a waste of 2 weeks. Steer clear of this insurer!