2,536 reviews
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AI reviews summary
Pros
Verdict
Overall sentiment towards AWN Insurance is overwhelmingly positive, with customers frequently praising the rapid claim turnaround times and the helpful, professional nature of the support team. While a subset of reviews notes that certain repair parts or fluid costs fall outside policy inclusions, the majority find the coverage to be a worthwhile investment that successfully minimizes out-of-pocket repair expenses. The seamless communication and straightforward claims process provide policyholders with significant peace of mind when managing vehicle breakdowns.
Very happy with AWS Extended Warranty. My 2019 VW Golf had travelled around 130,000 km when the mechatronics failed. Thankfully, AWS covered the repair cost. The process was smooth and prompt, and I received a decision within 24 hours, which was impressive. Having a major mechanical issue is stressful enough, so it was great to have the warranty… Read more · 1
handled quickly without unnecessary hassle.
Definitely glad I had the extended warranty and very happy with the service.
I had a great experience with AWN Insurance (Australian Warranty Network). The service was professional, the communication was clear, and the overall process was smooth and hassle-free. I appreciated their support and the way everything was handled. Overall, I’m happy with the experience and would recommend AWN Insurance to others looking for an extended warranty. Show details · 1
Reviews with attachments
Very good service and response time. Support team is very friendly Show details · 1
Had my Driver’s side window switch changed, Working All Good now. Show details · 1
The insurance is awesome...save my pocket for my second-hand car. I found the coolant was consuming too fast and had to add it everyday. Went to autoshop on SAT and said there's a leak on the radiator instead of the problems for coolant reservoir. AWN confirmed cover on MON morning - super efficient and effective. Show details · 1
Victoria Melbourne, I really appreciate for your regarding about my car Show details · 1
Great efficient company that don’t let you down and really understand what we needed as a young family Show details · 1
I purchased the Extra Warranty Cover – Mechanic One for my **Volvo XC60** about 2 years ago, and I’m genuinely glad I made that decision. Recently, my car suddenly started making strange noises and even lost steering power. It was a worrying situation, but calling AWN turned everything around. They asked me for a few documents, and once I… Read more · 1
provided them, the claim was approved quickly based on the policy inclusions**. The whole process was smooth and straightforward.
Before this happened, many of my friends told me that these warranty companies are scams and that claims never get approved. But my experience with AWN proved the complete opposite. They handled my claim **efficiently, professionally, and without any hassle**.
A big thank‑you to Rebecca, who supported me throughout the process. She was extremely patient, calm, and informative. She explained everything clearly and guided me step by step, giving me all the knowledge I needed. Truly outstanding service.
Here’s what stood out: ✔️ Fast claim approval ✔️ Clear communication ✔️ Professional and friendly support ✔️ Easy, stress‑free process ✔️ Reliable coverage even after 2 years
I highly recommend AWN Warranty. They delivered exactly what they promised and provided excellent support when I needed it most
Here I go again ! If you haven’t got this cover get it This is the 3rd time making a claim to help fix a mechanical repair on my Ranger . Each time the process has been so smooth and stress free. The customer service is amazing.if I didn’t have this cover I would be 10k out of pocket. So I’m very happy with this product Show details · 1
Amazing service. I will recommend it to anyone who is looking to buy a car. My car was under 11/2 years and had an incident AWN processed the claim. Show details · 1
I've just had my second claim paid by AWN as a caravan post warranty insurance. I'm super impressed. Communication is prompt and excellent. Each time I email they phone me back and we work through finding the nearest acceptable repairer. They have been happy to reimburse me when I pay the bill - with prior agreement. And every step is taken… Read more · 1
immediately. Service is everything. And BTW the staff are in Australia. The pic is of my loose fridge strapped in the van now properly fastened.
This is the third claim I've made in the space of 6 months (probably wouldn't recommend buying a Jeep Cherokee) with the sum total of repairs this year now toalling $8.5K. I literally got the car back a week ago after having the 4wd PTU replaced and covered by AWN when a cylinder misfire occurred. Given the costs of the repairs to date in such a… Read more · 1
short period of time I was fully expecting some push back, which to be honest I would accepted without too much fuss. Much to my suprise, I received immediate approval for the car to get checked out and within a few hours of getting the diagnosis from my service centre, approval for the full cost of the repair.
For the three claims I've had on a vehicle where parts difficult and costly to get, AWN has been incredible. Super fast with their responses and when I've raised an issue, they're really fast to get things sorted out. I would 100% purchase another warranty through them for future vehicle purchases.
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Latest follow-ups
Very easy to deal with & helpful in every aspect throughout the claim Show details · 1
Follow-up · Helped in every way from 1st making the claim till payout. Paid for fitting of another transmissiin
Have had 2 claims now quickly approved almost same day after the dealership sent them through. Turned out to be great value, with now well over double the value of the policy paid out! Show details · 1
Follow-up · What was the repair type? Aircon compressor ($5k+), transmission bushing ($1300) What was the claim process? Took my car to Kia dealership to get diagnosed, and advised I had the policy and emailed documents. The dealership did the claim, and I was never out of pocked for the diagnosis / repairs. Policy Cost: $3k for 3 years for a 2018 Kia… Read more
Have recently had to replace the TV and the splashback in our van under warranty. Found the staff members at Extreme Administration extremely helpful and pleasant which lead to a completely incident free process. A pleasure to deal with. Show details · 1
Follow-up · TV replaced without any issues. Repairs to splashback booked in for mid October.
In-depth reviews
Had AWN extended warranty after my new car warranty expired and sure enough, had to make a claim about 5-6 months into the warranty. To make it worse, during the first repair, the repairer found another issue, so had to lodge a second claim while the car was at the repair shop. I thought it was going to a real headache, but AWN were actually… Read more · 1
really good on their end. I called and they actually answered here in Australia and not an offshore call centre. They asked for the relevant details which I got from the repairer and then sent an email confirming approval to proceed. mine was a pretty straightforward warranty issue with a known common issue with my model car, but my experience with AWN I felt was pretty easy and being the first time I had to call them, being able to get through in next to no time is a big plus these days. The first claim took about 2 days to approve as there was a bit of back and forth with the repairer to get the necessary info and the second one was approved next day, so that was a really good turn around too.
I welcomed the offer of having my Mercedes C200 insured with AWN in 2023 for old car warraty, 3 years after the expiry of the original warranty. It is as good as the original factory warranty convering mechanical and electrical isses with the car for another 3 years . The price was very reasonable knowing 1st hand how expensive are the repairs off… Read more · 1
warranty. 6 months into the warranty I had a thermostat problem and the car heated up , the car was towed to Peter Warren Mercedes and the repair was authorised in a timely fashion at a cost of $5000.00 that AWN paid in full. I only had to pay for the coolant. Now 2 and half years into the warranty and my sun roof decided to malfuction. This was different, it took 3 weeks to get approved. I had to follow up the claim myself and be the middle man between AWN and Peter Warren Mercedes until we ticked all the boxes and all queries have been answered and confirmed with photos. At the end of the day I am so lucky to have taken this policy with AWN, as the cost of he sun roof repair will be close to $6000.00.
AWN is truly a worthwhile investment. When I bought my 2009 Nissan Pathfinder as a used car two years ago, I enrolled with AWN, and when the engine head gasket failed recently, costing $4,000 in repairs, AWN quickly covered $2,000. Although there were a few hiccups at the designated repair shop, it was all resolved in the end. I’m especially… Read more · 1
grateful because the head gasket issue is a huge job, but they towed my car from the roadside in Dandenong to my repair shop, and the next day, AWN approved the claim right away. Even though $4,000 is a lot, especially with rising labor costs, AWN made a fast decision and covered half, so the repair shop could fix it promptly. Despite the long Easter holiday delay, it all ended happily. My 2009 Pathfinder, which I bought two years ago, was worth every penny, and I highly recommend AWN if you’re buying a used car. It truly gave me peace of mind, and I got my money’s worth—so if you buy a car from a dealer, I 100% recommend you get AWN for your engine and parts coverage.
Positive reviews
Australian Warranty Network are an Honest Insurance Company. Ive dealt with others but these guys are the best. Quick turnaround and Great service. Definitely recommend Show details · 1
I have had nothing but good experiences with AWN insurance. Their replies are prompt, it's super easy to make a claim, I've used their roadside about half a dozen times with no complaints. Would recommend this company. Show details · 1
My claim was settled within 5 hours upon my request. It was fair and the payment within two weeks. That is incredible. The ladies were prompt and polite asking for information. Show details · 1
Find out how AWN Insurance (Australian Warranty Network) compares to other Car Insurance
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Negative reviews
After purchasing my policy 10 months ago I lodged a claim for repairs only to find out that because I was making monthly payments on my 3 year plan my vehicle was only covered for repairs to the value of my total monthly payments up till this month. This was never explained to me when I took out the policy, however after lengthy discussions with… Read more
the team at AWN and the policy explained completely and correctly we were able to resolve the problem. The people I spoke with over the past few days were polite and apologetic for the way the policy was originally handled and did everything they could to help get the best result for me.
The customer service for the claims process was good, but the number of recommended repair shops was insufficient. It would have been better if, after the cost estimation and diagnostics, we were allowed to repair the car at our own trusted mechanic using the insurance-approved budget. However, the insurance policy did not provide the flexibility to get the repairs done elsewhere. Show details
Hi Saeid, Thank you for taking the… Read more
Though it was stated (specifically excluding clutch plate, pressure plate, throwout bearing in the small print), I was shocked when 2 weeks after I bought my car I was told that the total failure of the clutch pressure plate was not covered, this left me with only $600 of a $2500 repair covered, the dealer I bought the car from was able to… Read more
convince AWN to increase this to $1200 covered but I was still shocked being left with such a large shortfall to pay.
Hi Isaac, Thank you for taking the… Read more
Recent reviews
I cant reccommend enough, not once cent out of pocket. I didnt know what to do when I broke down. They helped me start the claim and provided me with approved mechanics in my area. Helped me with organising the tow truck by providing me with the contact details. Started the claim for me. Im so glad i brought the warranty. Show details · 1
We purchased a secondhand work vehicle through a dealer - unfortunately bought somewhat of a lemon! and have found the Claims Hub to be very good to deal with helping to cover some of the costs. Show details · 1
AWN were excellent to deal with. Prompt responses, very efficient and professional. This is the first time I have had a good experience with an insurance company. Show details · 1
Despite a minor delay over the Labour Day long weekend, the service was excellent. My car is running perfectly again, and I’m so happy with the experience that I plan on extending my warranty with them! Show details · 1
I could not be happier with AWN Insurance and would strongly recommend their extended warranty product. Fair and fast assessment every time with great Australian based staff. Show details · 1
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Hi Jason, Thank you for taking the… Read more