Superprof

Superprof are very deceptive about their payment system. They are not transparent about the 'subscription' and try and gaslight you with their instructions on how to delete your account by telling you to click on tabs that don't exist etc. I still haven't figured out how to cancel the subscription or delete my account. I will be referring Superprof to the Government Ombudsman.

SCAM - THIS WILL COST YOU A LOT OF MONEY The following is an email sent to Superprof today. PLEASE DO NOT USE THIS SERVICE. IT IS A SCAM AND COULD COST YOU A LOT OF MONEY. To Whom It May Concern, I am writing to formally notify Superprof of unauthorized recurring charges applied to my payment method and to demand a full refund of €702 (18… Read more

monthly charges of €39).

I engaged with your platform on a single occasion to access tutoring services. At no point was I clearly informed, in plain and unambiguous language, that by doing so I was entering into a continuous monthly subscription agreement. The subscription terms were not presented in a transparent manner prior to payment, nor did I provide explicit, informed consent to recurring billing — as is required under consumer protection law, including the EU Consumer Rights Directive (2011/83/EU) and applicable regulations governing subscription services.

Despite using your service only once, charges of €39 per month have been deducted from my account for 18 consecutive months, totalling €702. I became aware of this only recently, having never received adequate notice that such charges were ongoing.

I am therefore formally demanding the following:

1. Immediate cancellation of any and all subscriptions associated with my account. 2. A full refund of €702, representing all charges collected without informed consent. 3. Written confirmation of the above within 2 calendar days of the date of this Email/letter.

Should Superprof fail to respond satisfactorily within this timeframe, I will have no alternative but to:

— Initiate a formal chargeback dispute with my bank and card issuer for all unauthorized transactions; — File a complaint with the relevant consumer protection authority; — Pursue the matter through small claims court or other legal channels available to me; — Report the matter to trading standards and consumer watchdog bodies.

I also wish to note that this pattern of billing practice has been widely documented by other consumers and is subject to ongoing scrutiny. I trust Superprof will treat this matter with the seriousness it warrants and resolve it promptly.

Please respond in writing to this email address. I am available to discuss resolution, but I will not accept any outcome short of a full refund.

Yours faithfully,

beware online computer tutoring monthly fee – I was looking for "face to face -in person assistance with "outlook" & Windows 11 My search came up with "Superprof", clicking on that search it came up with 3 in Canberra and on their picture (face to Face and Online) and stating their fee per hour… Read more

and that first lesson was free. I selected one and After having to complete the sign on form which included my payment details. I sent a message explaining clearly I required "In person-face to face" assistance. During this I received an email asking me to register my payment and that fee would be taken out after the lesson. The person I selected responded with "I would like to inform you that I take my sessions online only, hope thats fine for you" then went on to hard sell to convince me to use online. I turned down the offer. Wording on pictures definitely false advertising. Luckily, I use PayPal. The $69 payment was taken out before the person responded to my email. $69 Payment was for a monthly fee, not visible anywhere on the website pages I interacted with while contacting the teacher. You need to go to the Superprof home page and work your way through all the tabs. Then you are informed that it is a monthly fee for as long as you use the site. So your expense is $69 per month plus your teachers hourly rate. Big thanks to PayPal for obtaining a refund for me

Misleading information and a confusing website layout. I never used any of their services, yet I was still charged the student pass fee. The worst part is the customer service, it’s all AI-generated replies. I even received two identical email responses, which made the whole experience even more frustrating.

You attempt to message a tutor and are met with a $69 month fee expected to be paid prior to even being able to contact the tutor. The website does not make it know of the additional cost and based on the wording, it comes across as payment for the paid lesson. Dodgy! Avoid!!

I wish I came here before joining, lost $69 for zero service. Hide behind questionable terms and conditions and have reported the businesses practices to the ACCC.

This is a scam. Please do not register with them. They charge $69 initially and then stating that the first lesson is free. Do not use this method. When requested a refund, you will not get this either.

“Not recommended. They continue to deduct money from your credit card without you realising it, whether you use the service or not. I would not recommend this. If you do decide to use it, make sure to cancel the membership straight away (I didn’t realise there was one), otherwise you will be charged monthly. Never again.”

Superprof and Trust pilots has a partnership or agreement because when ever a review is submitted then immediately a email is received to with change the domain or delete the review or something else. If the quality of Superprof is good then why fool the poor customer and run away. I shall post my review every where till I shut this down

Annoyingly they debited my card before anything had been booked however it advertises sessions for kids and then the ln once they took my money without consent the instructor says he couldn’t do the coaching session because he told me he can’t teach kids under 18 when his whole profile talks about how he trains kids. At no point was I advised of… Read more

this before they debited payment. Infact it told me I wouldn’t be debited until sessions in place. I’ve emailed them and they were making it very difficult to get a refund but now they have told me I will get it in 3-5 days.

they have emailed my request for refund telling me I signed up to a subscription to contact the coach WHICH IDID NOT!!!!! I paid for a coaching session and feel misled. Also other reviews here with many other people who, like me, also feel they have been scammed.

very annoying they take your money before product has been provided (when it stated this would not happen)

I google singing lessons, Darwin Australia. Oh great, 35 available teachers. Research them and they all state face to face or on line. Bang first up. One young lady says yes but I said only on line. Well I don't want to do on line. I try 6 others. Rejection. We don't give lessons in that city. Clearly they have no idea where Darwin even is! I… Read more

go back to the first young lady who states that she is residing in Darwin and tell her I'll try on line. I organise a time for today Monday 30th April 2026 at 3.30pm. So getting closer to the time, I start getting calls from Alabama re these lessons. They continue. I tell them I'm not answering Alabama. The final i messaged back telling them I live in Australia not Alabama. I receive answer back saying " Come on, it's on line give it a try" i said I don't put up with bullshit. Honestly why are these companies allowed to advertise these scams in Australia. There is enough information from Australia advising the scam. I'm one of the lucky one's that didn't pay any money, but wait. I haven't checked my bank statements yet. i didn't give them any bank details but these scammers find ways.

I was disgusted with Superproof for charging me $69 for access to tutors that I decided NOT to use at all because I found someone locally. I had interpreted mistakenly that I would ONLY be charge if I actually had a first lesson. On contact they refused to offer a refund. So that was $69n down the internet drain.

Absolute scam, Ariana maths didnt keep 1st lesson free time, no show. Didnt return calls. Now has all personal information Phishing Website Warning!!!!!! Scammers, there website scam

Superprof is a professional scam. They promised a free lesson and will charge the card only if lesson continue. After submitting my card details I never hear from them again. They don’t provide email or number to call back. Reported them to the bank and was told they stolen some of my personal details as well and told me to report police.

Embarrassed to say I was scammed by Superprof. Charged 2 months of subscription fees of $69 without any tutoring or even knowing we had subscribed. 3 tutors rejected our application for my daughters tutoring all the while being charged a monthly fee! It is a deplorable scam!

This page is a complete scam. Please do not fall for it. They have hidden policies and subscriptions that you don’t even realise you are signing up for, and they refuse to give refunds. Their responses are blunt and rude when you question it, simply repeating their so-called policies as an excuse. It’s absolutely not worth your time or money. Do yourself a favour and do not sign up with this company.

This company is a scam. They will continue to charge you $69 a month regardless of whether you find a tutor and are not transparent about the money they are deducting. I was sure I cancelled it, but a few months later they are still deducting it. I had to delete my account altogether to stop the payments. In terms of the tutors I specifically… Read more

requested a tutor who had experience with AutoCAD Architecture and got two dishonest tutors who claimed they knew how to use the software but were only proficient in Revit which is a completely different CAD program - absolute waste of money.

There are many websites in the name of teaching and training and one of them is superprof The whole system of education and training has been ridiculed by them. the have hidden charges with fake profiles and goons in the name of teacher. The enter foreign domains and mint business which could be sometimes dangerous for the learner. The have… Read more

biased attitude towards certain country. Its all just a lie at sign-up, it's not even subtle. When you request a lesson, it tells you that they only charge if THE tutor accepts, but then they spam you with other tutors, hundreds of kilometres away, saying this random unrequested tutor has "accepted" you. They use this as justification to charge you, even though the tutor REFUSED your lesson. It's the absolute definition of a scam.

Had to pay before emailing a tutor under the guise of a refund is really easy if it doesnt work out. Tutor couldn't take us and then they deducted another months non service. If you speak to them about a refund they have themselves covered. Your money is gone!

Don’t touch Superprof. Nothing Super. Nothing professional. Last minute substitution despite multiple contact via platform. New tutor India based, hard sell at end. Not so “free” demo when charged day before. STAY AWAY from them

SuperScam instead of Superprof. They said they will not debit the $69 subscription fee unless you and your tutor have reached a deal. However, their system will automatically contact tutors ON YOUR BEHALF WITHOUT YOUR CONSENT, and then ACCEPT the offer from tutors, and debit the subscription fee!! That's insane! Keep away of this scam websites!

Absolute scam! STAY AWAY. l wish l came on here first to check the company. Don't pay. Don't look at the site. Just move along. A scam french company which will take your money. Fake tutors, fake accounts. You can't cancel your credit card. Total ripoff. STAY AWAY FROM THIS SITE.

Wish I seen these reviews earlier. It is indeed a scam, extremely misleading and will not return my funds. Completely shocking customer service. Don’t trust this site. I can’t believe it. I’m blocking my card so they can not continue to deduct payments from my account.