ACN Pacific Broadband

Slowest internet ever! 12 months of issue with no resolution. Only after mentioning legal action was contract cancelled – The connection was appalling. From May 2019 - April 2020, constantly trying to get resolution, hours of my time lost on phone calls and emails. Still not resolved. Cancelled my contract Show details

Do not deserve even 1 star – Do not sign up with this company and if you do and facing problem immediately complain on TIO and get rid of it. Its easy just complain TIO and the company wont be able to fix problem and you ask them to free you from contract. I did same. Show details

Doesn't deserve a single star in the face of the earth; dont go to ACN – Absolutely disgraceful; beyond terrible service. When peak hour arrives; internet speed goes down to 1mb/s...yes thats right 1mb/s. You call them up, and they keep repeating the same instructions over and over again like robots. They 'escalate' your issue and do nothing about it. And of course there's the stupid cancellation fee. Unreal! Show details

No problems at all – Have been with ACN NBN for about a month and have had no issues at all... Speed sits on about 29-30mbps. We run around 10-11 devices here and nothing glitches which is all we were concerned about (compared to our ADSL with telstra that used to glitch ALL THE TIME!)... Setup was SUPER QUICK, instructions were great and literally just plugged in… Read more

and all go... Was able to contact customer service via live chat pretty quick and easy... no problems, super happy!

Exceptional customer service – It had been a long road to get the NBN. Moving just 14 units down in the same block meant I could no longer receive the internet through my phone line. Melanie De Cull from ACN drove 40 minutes to try and sort it out but, alas, we were advised I had to wait until the NBN came through my area. In the meantime, I had to use a mobile internet device.… Read more

Over the next 18 months, Melanie stayed in contact to periodically keep me up-to-date on how the NBN rollout was progressing. Eventually, the day arrived when I could connect, so Melanie made another 40-minute journey and sat down with me to sign up and get things started. Then, when an NBN technician was scheduled to attend between 1pm and 5pm to do the necessary installation, Melanie offered to be my at unit when he arrived (as I was working). This was another 40-minute journey for her, plus the fact she would have to sit around waiting for the man to arrive. She helped him find the necessary places for him to hook things up – not so easy in a block of units – and she also drove to Officeworks to buy a special USB necessary for the connection (which she refused to let me pay for).

Knowing this was the kind of service she gave, I recommended my father also sign up with ACN, as he was thoroughly confused by what other providers were telling him. This was a 75-minute journey for Melanie, to sit down and explain patiently, in an easy-to-understand manner, what was involved. She then repeated the same journey and was on hand to assist on the day the NBN technician attended. Plus my father ended up getting a price cheaper than what other providers had quotes.

I have no hesitation in thoroughly recommending Melanie DeCull and ACN as a preferred supplier for the NBN. The customer service alone is impeccable and goes way above and beyond what anyone else could possibly offer. So much so, I switched my mobile phone plan to ACN and ended up getting a much better deal.

Great speed, unlimited data extremely happy – Signed up my service through a family member. I Found it slow to start with but we worked with tech support to resolve the issue. it took a few goes with trouble shooting and emailing results to them but I had the same tech support walk me through it. now getting consistent 90+ downloand speeds at peak times. better service then I have had from other Telcos.  Show details

Stay away or you will pay with your time – Definitely signup with this lot if you want to bang your head on a brick wall, experience 1.5mb per second downloads while your on a 50Mb plan and for them to tell you it's congestion and then when you leave they disconnect your phone number before the port even happens. (Clap Clap) Support will just get you to do speed tests after speed tests… Read more

and pass the buck. One star is still to good for this lot. If you are with them leave at all cost. I will be going to the TIO as well.

Not even worth a star rating! – Despise the service i’ve received. Very poor connection and trying to get it sorted is nothing short of astounding! I had to get another contract with another company as my son needs the internet for his study. That one works perfectly fine. Show details

Worst Worst Worst – I can not stress this enough about how frustrated I am with the ACN service. Called them several times and every time I call them, same old drama, do that, try the speed test and so on. Slowest internet service in the world. They should stop providing ABN service honestly if they cannot resolve the issue. And then there is 400 dollars penalty for… Read more

discontinuing the service. I am thinking I would rather pay 400 dollars and get out rather then getting irritated on their cheapest service.

Very horrible internet – horrible internet speed I have ever used in my entire life. I used this acn service since I join as IBO. Embarrassing to sell the product. So I stoped then and there. Now I am still with acn using crap net. Can’t wait for that end term. Only cos I can’t pay that 400 $ for bad service! Show details

Worst company to deal with – Very slow connection, unreliable and least support from technical section. Started web chat as phone is busy to cancel the service and was advised to call the customer service and then instantly stopped the chat without awaiting my reply.  Show details

Joke of a company – Signed up with this company 4months ago. Have had nothing but trouble since- internet constantly drops out and the customer service agents consistently change the criteria for getting it fixed. Despite several calls nothing gets done. And to add insult to injury, they are insisting on charging the full cancellation fee! Surely there should be better regulation of these Mickey Mouse companies.  Show details

Worst customer service – It can not be worse than ACN. Its a shame they are allowed to operate. Poor customer service. Pathetic correspondence. No customer care at all.  Show details

As bad as a scam – I am a victim of this crap internet. Please don’t get this service. Absolutely terrible speed. Can’t even load facebook contents. The wifi range is so bad that there is no reach within 5 meters. Trust me this is the worst internet service and you will get mad if you are gonna use it  Show details

I really wanted to believe and support but boy do i regret it – Absolutely terrible internet as it is always buffering. Literally can’t watch anything in hd. You want to watch a movie on netflix? you’ll be sitting watching the buffering more than the actual movie time. Oh you want to use two devices at the same time? yeah good luck mate. The worst part about it is i got the fastest speed. Also to even try to… Read more

contact tech support is a nightmare, long ‘hold’ periods, confusing automated sequence to even get to speak to someone (that’s if you even go through the right sequence of the right numbers pressed), with most of the solutions is “you can go on our website.... blah blah blah crap” . and even if you end up talking to a human, they are overseas fobs which is so annoying because they barely understand you. Believe me, you do not want an acn internet service and this is coming from someone who joined acn with high hopes and really really wanted to support and have a positive outlook of it despite all the negative things being told to me, which makes it even more sad but i realised if my OWN internet service is trash i can’t continue “helping” others by getting the service. Do. Not. Get. It.

Poor customer service and terrible internet speed – Stay away from this company. Poor customer service. I tried to complain that I wasn't told that there is a lock in contract and all they can is I'm sorry to hear that. And in the middle of conversations the person who you're talking to puts you on hold without telling you and transfers you to customer service where you will explain again the problem. Very money driven and such a pyramid scheme.  Show details

Termination Fee after crap NBN delivered – I have had this as an ACN IBO since Jun and each month ring to complain about the buffering, the slowness, the drop outs on devices, etc. Each time I follow their fault finding, resetting routers, restarting devices, hard reset to NBN device, etc but they keep telling me to monitor. I played the game for 10 weeks and then rang again in Aug to be… Read more

told we needed to do more fault finding to which I said "NO, enough is enough" and now they are saying I must pay $400 to terminate the contract. No way, they offered a service and have not delivered it so why should I pay that fee for something we did not get. Absolutely poor quality and today poor customer service. As an ACN IBO I am embarrassed about this and will never resell this to anyone.

Extremely Poor internet Speed – I would strongly advise to new people that for God sake don’t get NBN service from ACN pacific, they are so so terrible and always mislead you, we are suffering from the first day and no one has permanently fixed the low speed issue, they gave me extremely high speed package but I always have buffering buffering buffering and buffering, my kids… Read more

are not able to take a steady online tutorial classes. We are in terrible situation as ACN has been unable to provide a promised internet speed and we cannot change the service provider due to bond. So use my lesson learnt and don’t get ACN in any way, GO for Telstra nbn for a real good internet speed, which I had and honestly speaking I never ever had any speed issues.

ACN internet - the worst ever!! – I signed and stayed with ACN to help my son. For a start they give you the cheapest modem in the market, $16 was the online price. It was fine for about a month and after that there was no way we could have a day without dropouts. Back then customer support was only during office hours and weekdays meaning basically while i wasn't using it at… Read more

home. Filled up multiple online complaints which were never answered (I think now they have more days and extended hours).

Very unreliable, couldn't watch a single video stream without interruptions, let alone forget about watching in HD.

Finally cancelled the service, will gladly pay the early termination fee. Just had another provider installed and trouble free from day 1!! Free at last!!

I've had IINET, IPRIMUS, TELSTRA and ACN is by far the worst ever!!

Pyramid scheme/dodgy/scam company – I would give this 0 stars if I could. My aunt roped my mum into switching to ACN despite KNOWING it was a scam because to my mum, showing you love your family is more important than money. My aunt even tried to get her adult sons to sign up but they were smart, knew it was a scam and said no to their own mother. Don't sign up. Please. There are… Read more

much better ways to show your family you love them that don't involve giving them your money to scam companies.

My aunt even tried to get me to become a member and sell ACN services to my friends. She brought 2 ACN representatives to my family's home and sat me down at the dining table, telling me it was "only" $500 to join and that I could make so much money and all I needed to do was recruit 2 other people who would in turn recruit another 2 people, etc. - and so the pyramid begins. They literally had a pyramid scheme diagram laid out on the "fact" sheet provided. Don't do it. Don't join. Don't be polite or listen to the ACN recruiters talk about how much money you can make or save. Don't make things awkward between your friends and family when you scream that they could make/save so much money joining ACN.

My family had to suffer using their NBN for 2 months before my dad was finally fed up with his YouTube videos pausing every 5 seconds. We terminated the contract my aunt locked us in and paid the $400+ cancellation fee because there was no way we were putting up with constant lag, buffering and disconnections for another 22 months.

Don't put yourself through hell. Don't join ACN. Even if you love your family, this will never be worth it.

I wish I can can give them rating in minus – Worst NBN service. Too much drop downs in evenings and on weekends. I was with TPG before and was very happy never called them in 2 years but with ACN I think some need to get rid of their job and stays on phone with ACN customer service.  Show details

Waste of money and time – Put up this crap for 2 years changed to Telstra and wow what a difference no more buffering ACN don’t do it people worst experience ever.  Show details

Worst Internet Speed – I used their NBN service and it was the worst internet connection I've ever had in my life time. Poor customer service and services are overpriced as well.  Show details

ACN Pacific NBN Broadband, another moron of a company next to westnet – Hi all, in the last 18 months i have had 2 companies that can't provide great service, Westnet and now ACN Pacific, westnet's service in the end was a zero out of 1000. ended up taking them to the Telecommunications Ombudsman. see my comments below. https://www.productreview.com.au/p/westnet-internet/4.html ACN pacific is about the same,… Read more

internet is slow, costs more than other companies and if you don't dial the phone number quick enough you get some nonsense American speaking chick saying "the number you have dial is not in service....." just because you take more that 4 seconds to dial a number, no customer service here in Australia, its all overseas .

my advise is to stay away from this company as well, we are looking for a better company and if you are having really great service please private message me, cheers Adrian

March 14th 2018 Update: Worst company that i know of, oversea call centre, my gripe is with their NBN service

Don't even bother to join the NBN under this company, its an overseas call centre and not even Australian owned, can't wait to leave to go elsewhere but locked into a crap contract that is overpriced. If a company like this has to lock in their customers they are really bad, to leave it's like $ 500.00, it's a good idea not to go with this company, we are paying $100.00 for a 25MB/s and I know I can get cheaper elsewhere. Furthermore, we don't get the speed they promised.

Buyer beware.

bad company.

overpriced.

crap service.

overseas call centres that go to bed at 7 PM when their website states 8 PM.

rude overseas staff.

don't give a damn if you stay or leave.

What else can I say to warn the general public

P.s. you know the IBO that are within the company by the remarks they leave here with their positive 5-star ratings, look at the rest of the ratings that we the general public are leaving.

Terrible Customer Service- Stay Away and do yourself a favour – Just wasted a couple of months trying to sort out a complaint with this company. It wasn't even the end result that was the issue but rather just how poor their customer service is. Taking weeks to reply, phone calls that get cut off but not returned, they say theyve called but they call a random number, not answering the queries etc Not to… Read more

mention other companies are much better value and quality.

If I could go back in time and never have dealt with this company I would do it.

worst broadband till now – used NBN just a week ONLY ...totally unsatisfied and terminated with early termination cost...not reliable low speed ,worst service provider..never suggest any one.  Show details

Never go withACN-worst service ever seen – ACN charging us more then what we agreed to. After contract we r getting lowest speed ,worst then what we were getting by ADSL . Poor costumer service . All of their agents are very rude specially after signing contract. After many emails no one called us back . ACN is a night mare I like to go to TIO for compliant Feeling so helpless  Show details

It’s only charging money. Terrible internet service – One of ACN guy join me for this terrible service. Since I join i don’t have internet. It’s very slow. I was with another company before it was ok. I call the customer service several times but it is useless.  Show details

Worst Internet provider – ACN is a scam. Terrible customer service. Slow and unlimited buffering. Don't signup with ACN as simple as that. But if you are in you are stuck.  Show details

Do not choose this ISP – Connected the ADSL as NBN still isn't in our area yet. The set-up process took about a week to get it to work as they didn't have 24/7 customer service. Once we were able to reach someone, they further delayed it and told me that they would charge me a fee if the problem was on our side, when they sent an email saying the broadband was already… Read more

configured and ready to go. I spoke with another customer service member and it took me 1 hr finally set it up.

Our internet speed off-peak is around 6mbps and the bad things is, when someone is using the internet it slows everything down and it becomes almost unusable. Also, the connection keeps dropping out every day. If not at least 4 time per day, maybe 5.

Very unsatisfied and would suggest everyone not to waste their money on this. Saves you time and money.

Pitiful service drops out continuously – Very poor nbn service I advise to run a mile , poor customer service never resolve anything g can't wait to contract ends we will go back to a reputable company. Shame shame shame acn you should not be in business!  Show details

worst provider – Well they dont provide anything, but they will send you a new modem, no real technical support, nobody knows what they are doing, supervisors never call back, I could go on and on, they should not be in business.  Show details