Best Internet Service Providers

Whether you’re streaming the latest TV shows or working from home, fast and reliable internet is paramount - so what should you look for in your internet service provider? Read more…

Brand
Search brand...
Rating
Price
$59.95 to $135
$59.95
$135
Typical Evening Download Speed
5Mbps
1,000Mbps
Contract Type
Data Allowance
Packages Available
Service Type
Show more

Based on 81,808 reviews
Launtel Residential

Launtel Residential 🏆 2024

4.9  (1,498)
 Summary
  • Typical Evening Download Speeds 50Mbps to 600Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Kylie R.
Kylie R.VIC
  nbn 100/40
Great community suggestion!So far great service and staff. We had issues setting up a new router and the Call Centre walked me through it. I love that we can switch it on and off when we don't need it. Show details ·  1
Mint Telecom

Mint Telecom

4.9  (498)
 Summary
  • Standard Monthly Price $69.95 to $129.95
  • Typical Evening Download Speeds 15Mbps to 150Mbps
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Caroline R
Caroline RWA2 posts
  NBN 50/20
Persistent overcame resistanceThank you for persisting with NBN on our behalf to restore our connectivity. Show details ·  2
Australia On Line

Australia On Line

4.8  (248)
 Summary
  • Standard Monthly Price $59 to $99
  • Typical Evening Download Speeds 10Mbps to 85Mbps
Golden Oldie
Golden OldieNSW17 posts
  NBN 50/20
Best Internet provider by farI changed to AO recently after nightmares with my previous internet provider. They were so very helpful, switched me on very quickly and talked me through the set up brilliantly. Great speeds too so streaming is far better. What wonderful customer support….so glad I changed. Show details
Aussie Broadband

Aussie Broadband 🏆 2024

4.5  (8,374)
 Summary
  • Standard Monthly Price $65 to $129
  • Typical Evening Download Speeds 11Mbps to 600Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Alan M
Alan MQLD2 posts
  NBN 25/10
Best internet decision ever madeSwitch over experience was fantastic and best of all, I dealt with a true Aussie who explained everything very clearly and left me in no doubt that I had made the right decision in choosing Aussie. Show details ·  1
Occom

Occom

4.5  (585)
 Summary
  • Standard Monthly Price $56.88 to $129.88
  • Typical Evening Download Speeds 11Mbps to 216Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Wahed
Wahed2 posts
  Fibre
Internet speed issuesI had speed issues with my internet for long time and i received great health from Mr GURI he solved my internet issues great help many thanks Show details
SpinTel Internet

SpinTel Internet 🏆 2024

4.4  (9,802)
 Summary
  • Typical Evening Download Speeds 11Mbps to 225Mbps
  • Typical Evening Upload Speeds1Mbps to 22Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
$49.95Spintel
Johanna
JohannaVIC
  Home Superfast 250
Awesome service thankyou CarolYour worker Carol helped me in resolving my bill issue and I’m grateful that she understood my circumstances that I’m going through. Even the follow up call to let me know that it was extended was very nice.
Thankyou Carol again your service with me was amazing. Show details
Swoop Broadband

Swoop Broadband

4.3  (375)
 Summary
  • Standard Monthly Price $55 to $150
  • Typical Evening Download Speeds 10Mbps to 250Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Arpita C.
Arpita C.
  Opticomm Fibre 100/20
had some issues at the start but Darren pushed the service completionWe requested a service churn which took nearly three weeks, unfortunately. When the service churn was completed, the service did not work due to some provisioning issue from Opticom. Darren Heydon was a huge help in getting things sorted, providing updates, chasing the carrier for us, and having the service operational for us. Cheers, Arpita Show reply
Tangerine Telecom

Tangerine Telecom

4.2  (7,736)
 Summary
  • Typical Evening Download Speeds 25Mbps to 350Mbps
  • Typical Evening Upload Speeds8.5Mbps to 42Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Haz
HazAU23 posts
  NBN 100/20
MATE

MATE

4.2  (3,199)
 Summary
  • Typical Evening Download Speeds 12Mbps to 202Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
$65Mate
Ashleigh C
Ashleigh CQLD
  Verified NBN Fixed Wireless
Goodtel

Goodtel

4.7  (68)
 Summary
  • Standard Monthly Price $67 to $127
  • Typical Evening Download Speeds 25Mbps to 205Mbps
Mick
MickNSW3 posts
  NBN 100/20
Try them!Great company, with good product value for money, plus it’s good knowing that they give back to our range of charities with your purchase. Show reply
OntheNet

OntheNet

4.7  (70)
 Summary
  • Standard Monthly Price $59.95 to $99.95
  • Typical Evening Download Speeds 44Mbps to 95Mbps
RAB
RABQLD
  NBN 100/40
Hell yeah, OnTheNet is the go!OnTheNet have been my ISP for MANY years now and their support has never been wanting. Quick, corteous help is always provided when requested. Sales team are awesome and go out of their way to set up new hardware for seamless replacement (the true defination of plug and play). Cannot recommend highly enough. Show details
Kogan Internet

Kogan Internet

4.1  (2,174)
 Summary
  • Standard Monthly Price $63.90 to $139.90
  • Typical Evening Download Speeds 25Mbps to 250Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
karen adams
karen adamsSA
  NBN 100/20
very good and happy with instructionsVery good and prompt service very patient andquick answering the phone no long phone cues Show details
More NBN

More NBN

4.1  (1,085)
 Summary
  • Typical Evening Download Speeds 25Mbps to 350Mbps
  • Typical Evening Upload Speeds8.5Mbps to 42Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
$72More Telecom
Subesh S.
Subesh S.NSW
  Fair Incentive NBN 12/1
FraudMore sim is just fraud and scam they said free for three months if i activate before 29 feb but they send me a bill for my mobile service Show details
Future Broadband

Future Broadband

4.9  (48)
 Summary
  • Standard Monthly Price $60 to $150
  • Typical Evening Download Speeds 11Mbps to 250Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Schwartzinator
SchwartzinatorNSW
  NBN 1000/50
High Quality Product without the PricetagAlthough more expensive than the commodity players such as my old provider Aussie Broadband, this service does not use DHCP which has been the cause of most of my outages with them. Static Routed IPv4 and IPv6 mean that this service has not failed once.

Highly performant and highly recommended Show details

Rush Broadband

Rush Broadband

4.2  (238)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Blake M.
Blake M.
 
Would not recommend!Regular connectivity issues, needing to constant support on a regular basis due to websites not loading, issues with the router, etc.
Would absolutely not recommend, unfortunately most people accessing Gigafy services don’t really have a choice! Show details
Moose NBN

Moose NBN

4.8  (43)
 Summary
  • Standard Monthly Price $59.80 to $118.80
  • Typical Evening Download Speeds 11Mbps to 240Mbps
R D C.
R D C.WA2 posts
  NBN 50/20
Internode Internet

Internode Internet

3.8  (2,526)
 Summary
  • Standard Monthly Price $49.99 to $149.99
  • Typical Evening Download Speeds 12Mbps to 450Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Keith M.
Keith M.
  Internode Internet
Lizzy

Lizzy

4.6  (45)
 Summary
$69RRP
maggie heit
maggie heitQLD2 posts
  NBN 100/40
Excellent Customer careIt is a real pleasure to ring the Technical support team at Lizzy for their help. they are always prompt to answer or call back and help with any problems with ease. Thankyou Michael for helping me again today. Also great to speak to an Australian in Australia where no problem is to big to handle Thankyou Lizzy. Show details
Australia On Line ADSL

Australia On Line ADSL

4.6  (47)
 Summary
$59RRP
Ridley
RidleyQLD
 
Fifteen years with AOLLast Wednesday had lightning strike, fried Modem, AOL tech staff pulled out all stops to get me up and running back on line with new modem in 24 hours. No one provides service like AOL, an Aussie company I have been with for 15 years, try them please, service delivery is the best you will find ... RN Show details
Pineapple Net

Pineapple Net

4.5  (41)
 Summary
  • Standard Monthly Price $59 to $149
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Chris K
Chris K
  Verified DGtek 150/150
Best ISP in Melbourneisp with the best value, helpful support, and good uptime Show details ·  1
NodeOne Internet

NodeOne Internet

3.9  (158)
 Summary
  • Standard Monthly Price $69 to $149
  • Typical Evening Download Speeds 25Mbps to 97Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
pat d.
pat d.
  Fixed Wireless 70
Poor network support and communicationSystem has been down for the whole suburb all weekend with no estimated fix time yet. The only reason I have not cancelled with them is the excellent customer support person who dealt with my complaint Show details
Bordernet

Bordernet

4.0  (84)
 Summary
$125RRP
Joy RA
Joy RAWA
  NBN 25/5
Non existent service and contact availabilityHave been trying for 2 weeks to sort out account payment changes, Unable to even get through, the website does not allow for changing, constantly been redirected to Skymesh, only for the same problem there. Today finally got them to call me only to say to contact Bordernet, so round and round we go. I just want to sort this out. Show details
Uniti

Uniti

3.6  (1,488)
 Summary
  • Standard Monthly Price $64.95 to $144.95
  • Typical Evening Download Speeds 24Mbps to 97Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Paul Jarman
Paul JarmanNSW3 posts
  Opticomm 50/20
Good companyGood company to deal with and has been fine for the 6 months we have had it. Show details
Aqua Mobile

Aqua Mobile

4.6  (31)
 Summary
$59RRP
Habeeb
Habeeb
  NBN 50/20
Excellent ServiceVery good service and support, at a good price. Highly recommended.
Paul from the CS team is very supportive. Show details
Flip

Flip

3.6  (997)
 Summary
  • Standard Monthly Price $44.90 to $94.90
  • Typical Evening Download Speeds 10Mbps to 236Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Tony1111
Tony1111QLD2 posts
  NBN 100/20
Result ID 16122873992 DOWNLOAD Mbps 109.02 UPLOAD Mbps 18.32 Ping ms 22 121 26 Flip 103.46.220.75Took a while to get things working. Support was excellent.
Speed is good but only if connected directly to the modem (ethernet) Show details ·  1
Teleron

Teleron

3.7  (125)
 Summary
  • Standard Monthly Price $60 to $90
  • Typical Evening Download Speeds 5Mbps to 40Mbps
Justin P.
Justin P.WA2 posts
  Teleron
They've got good rates and the customer service is greatGreat rates. Been using Teleron for couple of years without issues, however lately there have been some connection issues and variable speeds for couple of weeks. Customer service was awesome and got the issue resolved pretty fast. Couldn't be happier, but despite excellent customer service future reliability worries me.
OptiComm

OptiComm

3.5  (568)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Timothy B.
Timothy B.QLD
 
Horrible experience, unacceptable serviceGot switched to OptiComm from Tesltra, there's been internet outages 60% of the time in the last month. Can't even contact them right now because it's the weekend. Have been put on hold for an hour each time I've tried to call just to be told it's an outage. Show details
Pentanet

Pentanet

3.6  (103)
 Summary
  • Standard Monthly Price $69 to $109
  • Typical Evening Download Speeds 24Mbps to 80Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Andrew P.
Andrew P.
  NBN 100/40
Freedom Internet Australia

Freedom Internet Australia

3.6  (96)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Greg
Greg
 
Great Customer serviceCustomer care/service in my experience has been great. Internet is fairly Fast Show details
SkyMesh

SkyMesh

3.3  (1,518)
 Summary
  • Standard Monthly Price $69.95 to $199.95
  • Typical Evening Download Speeds 25Mbps to 96Mbps
  • Typical Evening Upload Speeds4Mbps to 16Mbps
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Ben v.
Ben v.2 posts
  Sky Muster Plus
Terrible customer service lousy expensive internetInternet is intermittent. Can't watch YouTube or Netflix with any certainty you will get through it. Terrible customer service-hopelessly understaffed and yet keep saying the you wait and wait and wait due to "higher than expected call volumes" Show details

A laptop with the Google search page sitting on a wooden table with a mug next to it.

Types of internet service plans

The internet can be accessed in two ways, through a fixed-line, which is a physical cable wired to your property or wirelessly which uses mobile networks or satellite for connection.

There are a few different types of broadband services including fibre optic, satellite, mobile and fixed wireless. The most popular by far is fibre optic but each varies in price, speed and availability, therefore it’s useful to understand the strengths and weaknesses of each before deciding which option to go with.

Where you live will determine the options available to you, but following is a summary of each.

What is NBN?

The National Broadband Network (NBN) is Australia’s newest way of getting internet access. Instead of relying on slow and unsustainable copper wiring, the NBN offers Australia access to fast and reliable internet and landline connection.

As of late 2020, all copper fixed-lines such as ADSL and cable have been replaced in Australia with NBN’s wired and wireless services. This is as part of the NBN rollout initiative to improve internet connection availability and speeds in Australia. Since the date that NBN became available in your local area, you have 18 months to make the switch in order to keep your internet connection.

The NBN network rollout was completed in late 2020 and now extends to all of Australia. The network is government-owned and acts as a wholesale seller to different internet and phone network providers - which then generate their own plans to offer to the general public.

NBN mainly uses optical fibre to deliver internet and is designed to future-proof your home with high-capacity internet and faster speeds. NBN currently has a total of 143 internet providers for Aussies to choose from.

Types of internet connections

Fibre

Fibre-optic internet is a type of wired broadband internet that transfers data using fibre optic cables made of glass. Fibre-optic internet provides one of the fastest options on the market. Internode, iiNet, Harbour, Australia On-Line and Lantel all offer fibre internet connection.

Typically, this is the most common type of connection found in cosmopolitan hubs.

Fixed wireless

Depending on your location, you’ll be offered either fibre or fixed wireless connection, determined by NBN Co, and only about 4% of the Australian population will be eligible for a fixed wireless NBN connection.

This form of internet connection works by transmitting data using radio signals instead of cable and offers standard speeds. Since they use radio signals, close proximity to a fixed transmission tower is essential for this to work.

Fixed wireless and satellite connections are typically most used in rural areas where properties are widespread or have limited access to adequate infrastructure. They are a bridging service that helps more people get onto the network.

Fixed wireless nbn set up

Image credit: NBN Co.

Satellite

Satellite internet is a type of wireless internet transmitted using satellites, similar to satellite television, the signal is picked up by a satellite dish and transmitted to your home. You can then connect to the internet via a modem. It is often a good choice if you live somewhere regional, however, this option tends to be slower than wired.

To access a satellite connection you will need both an NBN qualified modem and a satellite dish installed on your property. Depending on which plan you choose, setup can be free and plans start at $34.95 per month.The Sky Muster satellite service allows for maximum speeds of 25Mbps and only offers limited data plans.

An up-and-coming company called Starlink, backed by SpaceX, has begun to offer satellite services to create an advanced broadband internet system.

Nbn Sky Muster Satellite set up

Image credit: NBN Co.

Mobile Broadband

Mobile broadbandis an alternative to NBN and uses 4G or 5G cellular networks to connect your devices to the internet. It comes in the form of a USB dongle or a cellular hotspot.

Similar to your mobile phone, this connection type uses reception towers to access the internet. Mobile broadband devices are designed specifically for the internet and can’t make phone calls or run apps like a smartphone can.

The mobile broadband data costs tend to be more expensive but can be relatively effective as a short-term backup for when other types of internet aren’t available.

Finally, mobile broadband is incredibly easy to set up and use. Devices can be set up in just a few minutes, and once you’re connected you’ll be able to disconnect and reconnect with the simple press of a button.

ADSL

ADSL stands for asymmetrical digital subscriber line and is the name given to a broadband connection that works through the copper wires of your existing phone line. A few internet service providers offer connection to the ADSL and ADSL2+ network.

Cable

Cable internet used the same copper cable lines that deliver cable television to your TV to provide internet to your devices, but this service has now been discontinued in Australia.

What’s a good internet speed?

One of the most important features you’ll want to consider is what speed your internet provider is offering. What you’ll be using the internet for will determine if it’s an investment worth making.

For instance, those looking to stream 4k videos, upload large videos, game online or other tasks which require a fast internet connection will benefit from this investment more than those who generally browse the web or use it to check e-mails.

The internet moves in two directions, so be on the lookout for both the download and upload speed if you plan on uploading videos or documents online.

When comparing plans, pay attention to the bandwidth. This refers to the volume of information that your internet connection can transfer and is measured in megabits of data per second (Mbps). The higher the bandwidth, the higher the number of people who can be connected to the same plan without slowing it down.

The bandwidth that’s suitable for you depends on a number of factors, such as how many people are in your household and what they’re using it for. For example, if you’re a gamer, or are working or studying from home, you might find that paying for more bandwidth is worth it.

NBN Internet speed chart

The NBN has 6 speed tiers and this is what internet service providers (ISPS) will refer to in their plans. The one most suitable for you depends on your household size and what you will be using the internet for:

Speed TierMax download speedMax upload speedShould be used for
NBN 12 (Home Basic I)12Mbps1MbpsBasic browsing, email, small downloads
NBN 25 (Home Basic II)25Mbps10MbpsLight video streaming, small households
NBN 50 (Home Standard)50Mbps20MbpsMedium households, high definition video, gaming
NBN 100/20 (Home Fast)100Mbps20MbpsLarge households, heavy gamers, big file downloads, small businesses
NBN 100/40 (Fast Pro)100Mbps40MbpsLarge households, heavy gamers, large file downloads, small businesses
NBN 250 (Superfast)*250Mbps25Mbps4K video streaming, huge file downloads, large game updates
NBN 1000 (Ultrafast)*1,000Mbps50MbpsHuge households, medium businesses

*The NBN 250 and 1000 speed tiers were released in May of 2020 and are currently only accessible to those with an HFC or FTTP NBN connection.

How about peak times?

When using the internet, you're going to experience varying speeds because of the amount of other users on the network. This means that some times your internet will be faster than other times. Peak times for internet in Australia are between 7pm and 11pm.

It’s important to note that the numbers outlined in the NBN Internet Speed Chart are maximum speeds and actual speeds may fluctuate due to network congestion at peak usage periods. Advertisers have to provide typical minimum download speeds for peak periods and this is a great metric you can use to compare providers. For example, two providers may be selling a 50/20 plan but have different peak period speeds.

What to look for in your internet service provider

When comparing offers between internet service providers, here are a few things to consider:

NBN connection types

There are a few different ways your household can be connected to the NBN. Availability will depend on where you live, so you may not have a choice in which type you get. However, it’s useful to know the differences.

FTTP

FTTP (fibre to the premises) connection is said to be the best as it’s consistent and provides high-speed internet. It uses a fibre optic cable that runs directly to your house. Roughly 29% of NBN users are currently wired through this medium with the company aiming to pass 2 million premises by the end of 2023.

FTTC

After this, FTTC (fibre to the curb) is considered a fast and reliable method and better than FTTN (fibre to the node) because it has a longer life cycle, is faster and has lower maintenance costs. FTTN uses copper cables and is, therefore, cheaper but you are likely to face slower upload and download speeds.

FTTB

FTTB (fibre to the building) is commonly used in apartment blocks and uses existing cable infrastructure to provide a connection.

HFC

Finally, for those who have a pay-TV cable port in their house, an HFC cable (hybrid fibre-coaxial) can be used. This is the oldest technology as part of the NBN network as is only available in a small catchment area where it has already been installed.

HFC Connection Type

Image credit: NBN Co.

Data allowance

Most plans come with unlimited data these days, but if you don’t use the internet a lot, you could save money by opting for a data-capped plan.

These can range from as little as 10GB a month to 500GB. For those who live in a small household or aren’t online all the time, you could save on your internet bill by choosing a data-capped plan.

On the other hand, if you’re a frequent Netflix or YouTube user in a house of many and you like to spend all hours of the night binge-watching the newest shows, then you’d benefit from an uncapped plan. Roughly, 1GB of data would let you stream between 30-40 minutes of YouTube at 1080p quality.

Everybody has different usage habits and patterns so the following is only a guide:

  • 100GB: Basic Internet use such as browsing articles, reading emails and occasional video streaming. Suitable for small households (1-2 people).
  • 250GB: Medium Internet use. Tons of browsing, video conferencing, music streaming, some gaming, and medium households (2-3 people).
  • 500GB: Heavy Internet use. Lots of video streaming, working from home, video conferencing, larger households (3+ people).
  • Unlimited: Large households who do a lot of video streaming or big file downloads. People who don’t want to worry about data use.

If you decide to go for a data-capped plan, you can evaluate your monthly data usage and change your plan up or down a category based on this to get the best value for money.

Introductory deals and bundling

Some internet providers like to draw you in with an enticing introductory offer, but keep in mind the actual cost after the offer ends and whether that provides value for money. These introductory deals could be a bait and switch that have you paying more in the end than an upfront service with no introductory offer.

Bundling - If you need a landline or cable service on top of an internet service, you could consider buying a bundle which could save you a host of money than buying individual services.

Additional costs - Watch out for pesky surprise costs. For instance, some companies require you to rent a modem or a router from them, while other providers will just give you this equipment for free. This is often a hidden cost that they don’t want to tell you upfront in their price, so ask them before you sign anything.

Flexibility - Some providers offer multiple plans to suit different households and contracts that can easily be amended as needed without cancellation costs or other fees. If you know you’d appreciate flexibility and customisation, this is an important feature to invest in.

Other things to consider

Coverage

Make sure that the type of internet connection you’re seeking is available in your local area. If opting for mobile broadband, ensure it has a wide national coverage so you’re not left without the net when you most need it. When getting a modem, ensure it has a range wide enough to cover your entire property so there aren't any dead zones.

Download speed

NBN 50 is the most popular for medium-sized households but NBN 25 is a great budget option for people who don’t use the internet too often. On the flip side, bigger households can benefit from the NBN 100 plan to stream, game and Zoom at the same time.

Plan duration

Broadband plans can have a 'no lock-in' contract, but some may ask for a one- or two-year commitment. The benefit of a longer term contract is that some providers may make the deal a bit more enticing by providing a modem or a period of time of free connection - but the catch is you'll have to pay an exit fee if you want to terminate the contract early. No lock-in contracts, on the other hand, don't charge an exit fee but also might not have sweet perks.

Customer service

This is a big one in case anything goes wrong, you’ll want to know that there’ll be a helpful and friendly person on the other end of the phone to guide you through it. As with all forms of technology, things are likely to malfunction at some point and signing a deal with a trustworthy, transparent and responsive company is highly recommended.

Budget

Of course, the right internet provider for you will dependent on what you're willing to spend each month. Having a budget will help you narrow down your options, but keep in mind that there will be extra fees like activation costs.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.