Best Internet Service Providers

Whether you’re streaming the latest TV shows or working from home, fast and reliable internet is paramount - so what should you look for in your internet service provider? Read more…

Brand
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Rating
Price
$59.95 to $135
$59.95
$135
Typical Evening Download Speed
5Mbps
1,000Mbps
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Packages Available
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Based on 82,902 reviews
Launtel Residential

Launtel Residential 🏆 2024

4.9  (1,512)
 Summary
  • Typical Evening Download Speeds 50Mbps to 600Mbps
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Jan B
Jan B
  nbn 25/5
Excellent ServiceI have found every person & every email I have written or spoken to about my NBN connection from start to finish to be extremely helpful.
Communication with Launtel is very proficient.
I have very basic computer skills & they were most helful.
I would highly recommend their service.
Thankyou Launtel Show details ·  1
Mint Telecom

Mint Telecom

4.9  (502)
 Summary
  • Standard Monthly Price $69.95 to $129.95
  • Typical Evening Download Speeds 15Mbps to 150Mbps
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Jenna H.
Jenna H.VIC15 posts
  NBN 50/20
Great customer serviceSo far so good! I have been a client for approximately 1 month now. There have been no issues and the set up was easy and nice when speaking to them. Show details ·  1
Australia On Line

Australia On Line

4.8  (249)
 Summary
  • Standard Monthly Price $59 to $99
  • Typical Evening Download Speeds 10Mbps to 85Mbps
Cew101
Cew1012 posts
  NBN
Great connection, incredible tech supportAbsolutely exceptional service. The people that work there are fantastic with customer service and technical support. They provided hours ( not an exaggeration) of technical support until everything was up and running, with amazing patience. Would recommend to anyone, without hesitation. Been with them for many years.Thanks Australia Online! Show details
Aussie Broadband

Aussie Broadband 🏆 2024

4.5  (8,504)
 Summary
  • Standard Monthly Price $65 to $129
  • Typical Evening Download Speeds 11Mbps to 600Mbps
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Kate
KateQLD
  NBN 100/20
NBN to the houseSeems ok so far. I'm not getting full 100 speed however.
Occom

Occom

4.5  (625)
 Summary
  • Standard Monthly Price $56.88 to $129.88
  • Typical Evening Download Speeds 11Mbps to 216Mbps
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aydın i.
aydın i.
  Fibre
Great service by HarpreetVery helpful and fast. He guided me with patient. Thanks for helping.
SpinTel Internet

SpinTel Internet 🏆 2024

4.4  (10,137)
 Summary
  • Typical Evening Download Speeds 11Mbps to 225Mbps
  • Typical Evening Upload Speeds1Mbps to 22Mbps
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$49.95Spintel
Steph S.
Steph S.
  Basic 20
Great!Penny was fantastic help! Very patient and informative. One of the best interactions I’ve had with internet providers tech support Show details
Swoop Broadband

Swoop Broadband

4.4  (443)
 Summary
  • Standard Monthly Price $55 to $150
  • Typical Evening Download Speeds 10Mbps to 250Mbps
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Liz B.
Liz B.VIC
  NBN 50/20
Connected againThis has been an unreliable connection, but it is working now Show details ·  1
Tangerine Telecom

Tangerine Telecom

4.2  (7,830)
 Summary
  • Typical Evening Download Speeds 25Mbps to 650Mbps
  • Typical Evening Upload Speeds8.5Mbps to 42Mbps
Rhys
RhysQLD
  NBN 25/10
DD payment set up and choosing new mobile plansRang Tangerine to organise DD payment and changing of mobile plans.
Sweet and swift service, thank you.
Problems resolved with no lengthy sale pitch etc
Rufino, you are a star!! Show details
Goodtel

Goodtel

4.7  (69)
 Summary
  • Standard Monthly Price $67 to $127
  • Typical Evening Download Speeds 25Mbps to 205Mbps
Matt E.
Matt E.NSW
  NBN 100/20
ExcellentCustomer service is great. Tech support is great. Highly recommend. Show details
MATE

MATE

4.2  (3,224)
 Summary
  • Standard Monthly Price $55 to $110
  • Typical Evening Download Speeds 12Mbps to 202Mbps
Nikki S.
Nikki S.
  Verified NBN 100/20
Patch speeds during peak periodsI use to be impressed by Mate. Now the internet speed is unbearably slow. I was on 50/20 and only getting 5/1 @7pm at night. Bit the bullet which I shouldn't have had to as it is only one person using the internet (no gaming) and stepped up to 100/20 now the speed swings from 4 to 11 during peaks EVERY night for the last week. Show details
Kogan Internet

Kogan Internet

4.1  (2,206)
 Summary
  • Standard Monthly Price $63.90 to $139.90
  • Typical Evening Download Speeds 25Mbps to 250Mbps
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Mick
Mick
  NBN 50/20
NBN connection. Amazing serviceJainish kindly helped me through my internet connection dramas and it was at 5:40pm on a Saturday. Fan-bloody-tastic service!
OntheNet

OntheNet

4.7  (70)
 Summary
  • Standard Monthly Price $59.95 to $99.95
  • Typical Evening Download Speeds 44Mbps to 95Mbps
RAB
RABQLD
  NBN 100/40
Hell yeah, OnTheNet is the go!OnTheNet have been my ISP for MANY years now and their support has never been wanting. Quick, corteous help is always provided when requested. Sales team are awesome and go out of their way to set up new hardware for seamless replacement (the true defination of plug and play). Cannot recommend highly enough. Show details
Future Broadband

Future Broadband

4.9  (48)
 Summary
  • Standard Monthly Price $60 to $150
  • Typical Evening Download Speeds 11Mbps to 250Mbps
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Schwartzinator
SchwartzinatorNSW
  NBN 1000/50
High Quality Product without the PricetagAlthough more expensive than the commodity players such as my old provider Aussie Broadband, this service does not use DHCP which has been the cause of most of my outages with them. Static Routed IPv4 and IPv6 mean that this service has not failed once.

Highly performant and highly recommended Show details

More NBN

More NBN

4.1  (1,121)
 Summary
  • Typical Evening Download Speeds 25Mbps to 350Mbps
  • Typical Evening Upload Speeds8.5Mbps to 42Mbps
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$72More Telecom
Kevin P.
Kevin P.VIC
  NBN 100/40
Very fastVery quick to activate and good customer service . Active in 3 hours
Rush Broadband

Rush Broadband

4.2  (239)
 Summary
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Gill N.
Gill N.2 posts
  Verified
Moose NBN

Moose NBN

4.8  (43)
 Summary
  • Standard Monthly Price $59.80 to $118.80
  • Typical Evening Download Speeds 11Mbps to 240Mbps
R D C.
R D C.WA2 posts
  NBN 50/20
GigaComm

GigaComm

4.4  (75)
 Summary
  • Standard Monthly Price $79 to $169
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icejam
icejamNSW5 posts
  Fair Incentive Home 200
200Mb reliable connection, Cost Effective!I’ve been with GigaComm for several months now and found my 200Mb service very reliable. I haven’t needed to contact the customer service support yet as they sms me prior to scheduled maintenance (this is a plus compared with my previous provider) Show details
Internode Internet

Internode Internet

3.8  (2,531)
 Summary
  • Standard Monthly Price $49.99 to $149.99
  • Typical Evening Download Speeds 12Mbps to 450Mbps
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tim.ciovica.3
tim.ciovica.3Western Australia15 posts
  Home Wireless Broadband
RAPID DECLINE OF INTERNODE UNDER NEW CEO / TPG OWNERSHIPTPG have gutted Internode and ruined what was once a good ISP. The greedy drive for corporate profits is a cancer spreading amongst some companies. Never before have we experienced buffering with the NBN or email failures until Internode / TPG threw us to the wolves by forcing us to use "The Messaging Company" What a joke this company has become. Show details
Lizzy

Lizzy

4.6  (45)
 Summary
$69RRP
maggie heit
maggie heitQLD2 posts
  NBN 100/40
Excellent Customer careIt is a real pleasure to ring the Technical support team at Lizzy for their help. they are always prompt to answer or call back and help with any problems with ease. Thankyou Michael for helping me again today. Also great to speak to an Australian in Australia where no problem is to big to handle Thankyou Lizzy. Show details
Australia On Line ADSL

Australia On Line ADSL

4.6  (47)
 Summary
$59RRP
Ridley
RidleyQLD
 
Fifteen years with AOLLast Wednesday had lightning strike, fried Modem, AOL tech staff pulled out all stops to get me up and running back on line with new modem in 24 hours. No one provides service like AOL, an Aussie company I have been with for 15 years, try them please, service delivery is the best you will find ... RN Show details
NodeOne Internet

NodeOne Internet

4.0  (176)
 Summary
  • Standard Monthly Price $69 to $149
  • Typical Evening Download Speeds 25Mbps to 97Mbps
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Michael smith
Michael smithWA2 posts
  NodeOne Internet
Service call was greatPaul was excellent with his help with setting up our new modem and his patient with it too was great
Pineapple Net

Pineapple Net

4.5  (41)
 Summary
  • Standard Monthly Price $59 to $149
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Chris K
Chris K
  Verified DGtek 150/150
Best ISP in Melbourneisp with the best value, helpful support, and good uptime Show details ·  1
Bordernet

Bordernet

4.0  (85)
 Summary
$125RRP
Sally V
Sally V2 posts
  NBN 12/1
Impossible to contactRidiculously difficult to get onto either Skymesh or Bordernet. Using a variety of methods… conflicting information about the relationship between Skymesh and Bordernet. Each organisation has told me to phone the other… over 30 mins wait for phone to be answered by both. Very frustrating and looking for another ISP. Show details
Aqua Mobile

Aqua Mobile

4.6  (31)
 Summary
$59RRP
Habeeb
Habeeb
  NBN 50/20
Excellent ServiceVery good service and support, at a good price. Highly recommended.
Paul from the CS team is very supportive. Show details
Uniti

Uniti

3.6  (1,490)
 Summary
  • Standard Monthly Price $64.95 to $144.95
  • Typical Evening Download Speeds 24Mbps to 97Mbps
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Melissa C.
Melissa C.
  Opticomm 100/20
Flip

Flip

3.6  (1,028)
 Summary
  • Standard Monthly Price $44.90 to $94.90
  • Typical Evening Download Speeds 10Mbps to 236Mbps
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Kaysie
KaysieSA3 posts
  NBN 25/5
Happy CustomerVery happy with our changeover to Flip. The technical department were helpful when we had modem issues. Show details
Pentanet

Pentanet

3.8  (122)
 Summary
  • Standard Monthly Price $69 to $109
  • Typical Evening Download Speeds 24Mbps to 80Mbps
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Pankaj Patro
Pankaj PatroWA3 posts
  Pentanet
Pankaj Patro
Pankaj Patro  
More

Now that I have raised a separation request my speed has been throttled to the maximum

Teleron

Teleron

3.7  (125)
 Summary
  • Standard Monthly Price $60 to $90
  • Typical Evening Download Speeds 5Mbps to 40Mbps
Justin P.
Justin P.WA2 posts
  Teleron
They've got good rates and the customer service is greatGreat rates. Been using Teleron for couple of years without issues, however lately there have been some connection issues and variable speeds for couple of weeks. Customer service was awesome and got the issue resolved pretty fast. Couldn't be happier, but despite excellent customer service future reliability worries me.
OptiComm

OptiComm

3.4  (579)
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Mobile A.
Mobile A.2 posts
 
Freedom Internet Australia

Freedom Internet Australia

3.6  (99)
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Lucky
LuckyMelbourne2 posts
 
Great serviceVery helpful in every way and so professional easy to talk to follow up was excellent Show details

A laptop with the Google search page sitting on a wooden table with a mug next to it.

Types of internet service plans

The internet can be accessed in two ways, through a fixed-line, which is a physical cable wired to your property or wirelessly which uses mobile networks or satellite for connection.

There are a few different types of broadband services including fibre optic, satellite, mobile and fixed wireless. The most popular by far is fibre optic but each varies in price, speed and availability, therefore it’s useful to understand the strengths and weaknesses of each before deciding which option to go with.

Where you live will determine the options available to you, but following is a summary of each.

What is NBN?

The National Broadband Network (NBN) is Australia’s newest way of getting internet access. Instead of relying on slow and unsustainable copper wiring, the NBN offers Australia access to fast and reliable internet and landline connection.

As of late 2020, all copper fixed-lines such as ADSL and cable have been replaced in Australia with NBN’s wired and wireless services. This is as part of the NBN rollout initiative to improve internet connection availability and speeds in Australia. Since the date that NBN became available in your local area, you have 18 months to make the switch in order to keep your internet connection.

The NBN network rollout was completed in late 2020 and now extends to all of Australia. The network is government-owned and acts as a wholesale seller to different internet and phone network providers - which then generate their own plans to offer to the general public.

NBN mainly uses optical fibre to deliver internet and is designed to future-proof your home with high-capacity internet and faster speeds. NBN currently has a total of 143 internet providers for Aussies to choose from.

Types of internet connections

Fibre

Fibre-optic internet is a type of wired broadband internet that transfers data using fibre optic cables made of glass. Fibre-optic internet provides one of the fastest options on the market. Internode, iiNet, Harbour, Australia On-Line and Lantel all offer fibre internet connection.

Typically, this is the most common type of connection found in cosmopolitan hubs.

Fixed wireless

Depending on your location, you’ll be offered either fibre or fixed wireless connection, determined by NBN Co, and only about 4% of the Australian population will be eligible for a fixed wireless NBN connection.

This form of internet connection works by transmitting data using radio signals instead of cable and offers standard speeds. Since they use radio signals, close proximity to a fixed transmission tower is essential for this to work.

Fixed wireless and satellite connections are typically most used in rural areas where properties are widespread or have limited access to adequate infrastructure. They are a bridging service that helps more people get onto the network.

Fixed wireless nbn set up

Image credit: NBN Co.

Satellite

Satellite internet is a type of wireless internet transmitted using satellites, similar to satellite television, the signal is picked up by a satellite dish and transmitted to your home. You can then connect to the internet via a modem. It is often a good choice if you live somewhere regional, however, this option tends to be slower than wired.

To access a satellite connection you will need both an NBN qualified modem and a satellite dish installed on your property. Depending on which plan you choose, setup can be free and plans start at $34.95 per month.The Sky Muster satellite service allows for maximum speeds of 25Mbps and only offers limited data plans.

An up-and-coming company called Starlink, backed by SpaceX, has begun to offer satellite services to create an advanced broadband internet system.

Nbn Sky Muster Satellite set up

Image credit: NBN Co.

Mobile Broadband

Mobile broadbandis an alternative to NBN and uses 4G or 5G cellular networks to connect your devices to the internet. It comes in the form of a USB dongle or a cellular hotspot.

Similar to your mobile phone, this connection type uses reception towers to access the internet. Mobile broadband devices are designed specifically for the internet and can’t make phone calls or run apps like a smartphone can.

The mobile broadband data costs tend to be more expensive but can be relatively effective as a short-term backup for when other types of internet aren’t available.

Finally, mobile broadband is incredibly easy to set up and use. Devices can be set up in just a few minutes, and once you’re connected you’ll be able to disconnect and reconnect with the simple press of a button.

ADSL

ADSL stands for asymmetrical digital subscriber line and is the name given to a broadband connection that works through the copper wires of your existing phone line. A few internet service providers offer connection to the ADSL and ADSL2+ network.

Cable

Cable internet used the same copper cable lines that deliver cable television to your TV to provide internet to your devices, but this service has now been discontinued in Australia.

What’s a good internet speed?

One of the most important features you’ll want to consider is what speed your internet provider is offering. What you’ll be using the internet for will determine if it’s an investment worth making.

For instance, those looking to stream 4k videos, upload large videos, game online or other tasks which require a fast internet connection will benefit from this investment more than those who generally browse the web or use it to check e-mails.

The internet moves in two directions, so be on the lookout for both the download and upload speed if you plan on uploading videos or documents online.

When comparing plans, pay attention to the bandwidth. This refers to the volume of information that your internet connection can transfer and is measured in megabits of data per second (Mbps). The higher the bandwidth, the higher the number of people who can be connected to the same plan without slowing it down.

The bandwidth that’s suitable for you depends on a number of factors, such as how many people are in your household and what they’re using it for. For example, if you’re a gamer, or are working or studying from home, you might find that paying for more bandwidth is worth it.

NBN Internet speed chart

The NBN has 6 speed tiers and this is what internet service providers (ISPS) will refer to in their plans. The one most suitable for you depends on your household size and what you will be using the internet for:

Speed TierMax download speedMax upload speedShould be used for
NBN 12 (Home Basic I)12Mbps1MbpsBasic browsing, email, small downloads
NBN 25 (Home Basic II)25Mbps10MbpsLight video streaming, small households
NBN 50 (Home Standard)50Mbps20MbpsMedium households, high definition video, gaming
NBN 100/20 (Home Fast)100Mbps20MbpsLarge households, heavy gamers, big file downloads, small businesses
NBN 100/40 (Fast Pro)100Mbps40MbpsLarge households, heavy gamers, large file downloads, small businesses
NBN 250 (Superfast)*250Mbps25Mbps4K video streaming, huge file downloads, large game updates
NBN 1000 (Ultrafast)*1,000Mbps50MbpsHuge households, medium businesses

*The NBN 250 and 1000 speed tiers were released in May of 2020 and are currently only accessible to those with an HFC or FTTP NBN connection.

How about peak times?

When using the internet, you're going to experience varying speeds because of the amount of other users on the network. This means that some times your internet will be faster than other times. Peak times for internet in Australia are between 7pm and 11pm.

It’s important to note that the numbers outlined in the NBN Internet Speed Chart are maximum speeds and actual speeds may fluctuate due to network congestion at peak usage periods. Advertisers have to provide typical minimum download speeds for peak periods and this is a great metric you can use to compare providers. For example, two providers may be selling a 50/20 plan but have different peak period speeds.

What to look for in your internet service provider

When comparing offers between internet service providers, here are a few things to consider:

NBN connection types

There are a few different ways your household can be connected to the NBN. Availability will depend on where you live, so you may not have a choice in which type you get. However, it’s useful to know the differences.

FTTP

FTTP (fibre to the premises) connection is said to be the best as it’s consistent and provides high-speed internet. It uses a fibre optic cable that runs directly to your house. Roughly 29% of NBN users are currently wired through this medium with the company aiming to pass 2 million premises by the end of 2023.

FTTC

After this, FTTC (fibre to the curb) is considered a fast and reliable method and better than FTTN (fibre to the node) because it has a longer life cycle, is faster and has lower maintenance costs. FTTN uses copper cables and is, therefore, cheaper but you are likely to face slower upload and download speeds.

FTTB

FTTB (fibre to the building) is commonly used in apartment blocks and uses existing cable infrastructure to provide a connection.

HFC

Finally, for those who have a pay-TV cable port in their house, an HFC cable (hybrid fibre-coaxial) can be used. This is the oldest technology as part of the NBN network as is only available in a small catchment area where it has already been installed.

HFC Connection Type

Image credit: NBN Co.

Data allowance

Most plans come with unlimited data these days, but if you don’t use the internet a lot, you could save money by opting for a data-capped plan.

These can range from as little as 10GB a month to 500GB. For those who live in a small household or aren’t online all the time, you could save on your internet bill by choosing a data-capped plan.

On the other hand, if you’re a frequent Netflix or YouTube user in a house of many and you like to spend all hours of the night binge-watching the newest shows, then you’d benefit from an uncapped plan. Roughly, 1GB of data would let you stream between 30-40 minutes of YouTube at 1080p quality.

Everybody has different usage habits and patterns so the following is only a guide:

  • 100GB: Basic Internet use such as browsing articles, reading emails and occasional video streaming. Suitable for small households (1-2 people).
  • 250GB: Medium Internet use. Tons of browsing, video conferencing, music streaming, some gaming, and medium households (2-3 people).
  • 500GB: Heavy Internet use. Lots of video streaming, working from home, video conferencing, larger households (3+ people).
  • Unlimited: Large households who do a lot of video streaming or big file downloads. People who don’t want to worry about data use.

If you decide to go for a data-capped plan, you can evaluate your monthly data usage and change your plan up or down a category based on this to get the best value for money.

Introductory deals and bundling

Some internet providers like to draw you in with an enticing introductory offer, but keep in mind the actual cost after the offer ends and whether that provides value for money. These introductory deals could be a bait and switch that have you paying more in the end than an upfront service with no introductory offer.

Bundling - If you need a landline or cable service on top of an internet service, you could consider buying a bundle which could save you a host of money than buying individual services.

Additional costs - Watch out for pesky surprise costs. For instance, some companies require you to rent a modem or a router from them, while other providers will just give you this equipment for free. This is often a hidden cost that they don’t want to tell you upfront in their price, so ask them before you sign anything.

Flexibility - Some providers offer multiple plans to suit different households and contracts that can easily be amended as needed without cancellation costs or other fees. If you know you’d appreciate flexibility and customisation, this is an important feature to invest in.

Other things to consider

Coverage

Make sure that the type of internet connection you’re seeking is available in your local area. If opting for mobile broadband, ensure it has a wide national coverage so you’re not left without the net when you most need it. When getting a modem, ensure it has a range wide enough to cover your entire property so there aren't any dead zones.

Download speed

NBN 50 is the most popular for medium-sized households but NBN 25 is a great budget option for people who don’t use the internet too often. On the flip side, bigger households can benefit from the NBN 100 plan to stream, game and Zoom at the same time.

Plan duration

Broadband plans can have a 'no lock-in' contract, but some may ask for a one- or two-year commitment. The benefit of a longer term contract is that some providers may make the deal a bit more enticing by providing a modem or a period of time of free connection - but the catch is you'll have to pay an exit fee if you want to terminate the contract early. No lock-in contracts, on the other hand, don't charge an exit fee but also might not have sweet perks.

Customer service

This is a big one in case anything goes wrong, you’ll want to know that there’ll be a helpful and friendly person on the other end of the phone to guide you through it. As with all forms of technology, things are likely to malfunction at some point and signing a deal with a trustworthy, transparent and responsive company is highly recommended.

Budget

Of course, the right internet provider for you will dependent on what you're willing to spend each month. Having a budget will help you narrow down your options, but keep in mind that there will be extra fees like activation costs.

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