Agoda

Very difficult to contact. Online chat useful if a general information query but anything specific no. Most cash back rewards (for us anyway) are under $10 but if you claim a cash back reward you have to pay a $1 plus fee. Also searching for certain criteria but others outside those criteria are also appearing. Some rare properties not properly as described. In spite of these I have been a regular user of Agoda. Show details

I booked a week-long stay at a hotel advertised on Agoda as “newly built,” with a 4.6/5 rating. I paid the full amount upfront through Agoda, as a “Pay Now” booking. Upon arrival, I was told my room had a plumbing issue and that I’d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at… Read more

the alternative property. I accepted, not wanting conflict on arrival.

The actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction—both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3/5 rating—a clear downgrade from what I paid for.

I contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel—because my booking was fully settled with Agoda.

For several days, Agoda responded with automated requests for documentation I couldn’t provide—like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge “significant discrepancies in the quality of your accommodation.” They then offered a 20% refund—but framed it as a “gesture of goodwill,” not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform.

I’m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it’s inconvenient. I’ve since switched permanently to Trip.com and filed a chargeback with my bank—because fair compensation shouldn’t require a fight. If you book with Agoda, document everything. And don’t assume loyalty will be respected.

Click bait business by Agoda – Just add how dodgy Agoda can be see the photos and information attached. I tried to search a fare for a friend and the click bait business they have is appalling. The fare you see is different to what you get. See the information attached.

Terrible customer service. Do not use! – Agoda are a total rip-off - they are either totally incompetent or scammers! I recently booked a 'single room with a shared bathroom' in a 'hostel' in New York only to be given a bed in a dirty kitchen(!) with two other strangers. It was so bad that I left after one night and the owner made money from me without providing any service. Agoda… Read more

customer service did everything to AVOID being held responsible and refused giving me a refund.

Once they have your money, they don't care about you.

AGODA have really upset my family. Our accommodation is a disgrace – After our bad experience with Agoda we feel we have to let others be aware. This is the first time we have had to give Agoda a ONE star. Our accommodation in Aeon Towers in Davao City is a disgrace. 26 September 2023. We trusted Agoda to place us in a clean, family friendly property. But far from it. The apartment next to ours is still under… Read more

construction and we have been lied to about the level of noise and dust we have to endure. There are so many other things we hate about this property. We have travelled thousands of kilometres only to be placed in a property that is still under construction. AGODA have also advised us that our full payment went to Booking. Com and not Agoda. To me this is very shifty. Are Agoda that desperate. They must have a new owner. We are horrified that Agoda is now a hard-nosed business and do not understand we are in a building. that is still under construction. We have asked for a partial refund, but this has been refused. Agoda are on the side of the Aeon Tower corporation and must be desperate for money. There must be some rule that protects full paying tourists.

After weeks of providing proof that I booked for 2 adults and 2 children, Agoda's 'internal team' (Victor) finally denied my claim based on a system error. They forced me to pay 15,000 JPY cash at the hotel for my kids and refuse to take responsibility Priceline sold me a booking for 2 adults and 2 children, but failed to transmit the child… Read more

details to their sister company, Agoda. Agoda denies the error, and Priceline refuses to take responsibility. Terrible service.

I booked a hotel in Australia and paid by Australian Credit Card. Agoda app showed me AUD only but they charged me in USD and I had to paid Foreign Fee on the credit card. I reported to Agoda and the customer service wrote, 'Thanks for the feedback'!!! This is a joke?!! I reported them to take a responsibility of what they did wrong or no notice about the USD charge on my Credit Card, NOT TO GIVE THEM THE FEEDBACK!!! Show details

I booked a room in the Gold Coast through Agoda which I had picked out because it displayed a Free Cancellation on the Add. A week before we were to travel to the Gold Coast for my Aunties 90 birthday party she became ill and the party was cancelled. I went on the Agoda site and cancelled the accommadation for Just under $200. I got a reply saying… Read more

that the cancellation had been completed. The next day I got a message saying that there would be no refund available. I had taken a screen shot of the add at the time of booking and I sent it to them to ask about the Free Cancellation and they sent me back a screen shot at the very bottom of page somewhere in their conditions that the booking was non- refundable. After a lot of back and forward they would not budge. I contacted the accommadation themsekves and asked had they been paid by Agoda and had they re booked the room and got paid twice for the same room and they siad that I had to go back to Agoda as they were seperate to them. So nobody wants to be accountable. Be very CAREFULL if booking accommadation with a FREE Cancellation. I will never book anything with Agoda again and I am telling everyone I talk to about our experience.

If I could give a rate below one start, would give less than 0. Horrible Agoda, as the host, my property has been sold out 6 years ago, but as a host, I cant stop Agoda receiving further bookings eventhough I had sent them emails and advised them on the phone hundreds of times. I have to ask all booking guests to cancel their booking all the time.… Read more

More ridiculous is that Agoda send me bills for refusing accommodating the booking guests to the property I am not the owner any more. DO NOT USE AGODA

Agoda is asking me to negotiate directly with the property for a refund, even though this is the same property that refused my entry in the first place. I do not consider this a reasonable or effective resolution. I am requesting a full refund for booking 704874179. Agoda’s listing stated check-in from 2:00 PM and a 24-hour front desk, with no… Read more

clear 5:00 PM cutoff. That restriction was only communicated after I had already completed the booking.

Before travelling to the property, I contacted Agoda and was told that my booking was still valid and that I should proceed to check in. I followed Agoda’s advice, arrived at the property, and was refused entry. This was not a no-show. I relied on Agoda’s listing and Agoda Customer Service’s confirmation.

I am therefore requesting that Agoda handle this matter directly, issue a full refund, and consider reimbursement for the replacement accommodation I had to arrange at short notice.

Please escalate this case and provide me with a reference number and resolution.

Extremely disappointed & frustrated. 1wk since my hotmail acct was hacked & after dealing with many chatbots, online humans and over the phone humans, I've been passed from phone to online to phone to email to phone to email. I've been palmed off to fill in a form to email to DRSS, and exchanging meaningless emails over days and I am still waiting… Read more

for Agoda to update my email address used for my Diamond Agoda account, which has >10 paid hotel bookings span over next 5mths, so I can't just close the Agoda acct as suggested by the staff. In the meantime, I reopoened my hacked account in attempt to verify myself as Agoda for some reason think the only way to verify the customer is by email rather than call me on my registered mobile number! Phone, online and email staff all claim the only way to verify the customer is by the 'other' method, ie not them! Where is the orgsnisation, policy, and professionalism? In reopening my hacked microsoft acct, >$1000 unsuthorised transactions wete made in 1day and unauthorised refund requested by hacker! Agoda unlike expedia or its sister company booking.com which could update a simple contact email in less than a minute, Agoda replies with a generic email as below. Can anyone explain why after 1week, Agoda still can't execute a simple task such as update an email address. Updating my email address would truly enhance my experience. Being passed from chatbots to online humans to phone humans back to online humans to email exchange with presumably humans over 7days without my contact email address being updated does not enhance my experience. As soon as I complete my >10 paid bookings in early 2027, I can't wait to close my Agoda account. It's not safe! Where is help & support when needed? I am only asking to update my contact email address and I am warning my contacts not to open anything ftom the hacked account in the interest of others. Is that too much to ask?

When perusing hotels to stay in Mandaue Cebu City for June 26, I chose the Maayo Hotel, as it appeared to have everything I look for in a Hotel and at a great price. I booked for 13 nights However, after packing my swim wear to swim in the pool and sun bathe I was advised by reception, that the pool was closed indefinitely for renovations. As a… Read more

result, I took this issue up with Maayo senior management, I requested a discount in the form a of refund. A small percentage for good will, as I love the ocean, swimming etc, I am an avid scuba diver and snorkeller, so I was unhappy about this situation but I understand renovations need to be scheduled. Although, I could of booked elsewhere had I been informed of this situation prior to booking. The response from senior management was that they had informed Agoda of this renovation, yet Agoda has failed their customers by neglecting to inform and display this notice on their booking site. Accordingly, Maayo management advised me to take the issue up with Agoda, Easier said than done, as this deceitful company have very few avenues to contact them for any reason. I eventually did send an email to them requesting a partial refund, the return email stated that the email address is NOT always monitored, how convenient for them. So to date I have no response and no other avenue to contact them. I suggest Agoda is all about Agoda, grab your money and run to the bank. I have travelled on 8 flights this year, the majority of my hotels have been booked through Agoda, so one would think I am a valued customer, but perhaps this is just an illusion in my mind. Think long and hard travellers before booking with this company, book with a company who values your business, they are out there. Booking.com comes to mind, they have great options.

Scammers. Constantly advertise things they have no intention on fulfilling. Doesn't matter how fast you click through. Dark patterns. Show details

Canberra, Australia. June 2026. AU$147 for studio, cramped “room”. They call themselves budget style. It would be less words if I just say the bed and sheets were clean. The rest of the room was mouldy, no space, the chair was a metal stool. The toilet you have to step up too….just horrible…too many stairs as no lift. They responded to me and… Read more

said it’s a budget, so their “decent” living conditions is budget? This place needs to be torn down or a complete overhaul. Drunks/druggos roam the hallway…ima pensioner and this is all I can afford. DO NOT RECOMMEND. I gaveibis a two star review yesterday, but after boss’ response, now a one star.

The first image is the tall step up to toilet/shower.

BEWARE! AGODA AUTOMATICALLY CANCELS Bookings 4x days from check-in, without your consent! This happens when Agoda staff in India cannot successfully ring/email your Hotel and convince Hotel Owners to take your Booking at their advertised rate, via Agoda's internal "YCS" system; even after you have booked and fully paid for it! Very dodgy!!! I… Read more

booked and paid IN FULL, by credit-card, using Agoda for the first ever time, for a Canberra Motel's ultra-cheap rate, three weeks before check-in. I instantly got a Confirmation email. Two weeks later, I suddenly got a "Booking has been cancelled by Agoda due to an Unforseen Systems Error." - exactly 4 days prior to Check-in! It said I will get a full refund. BUT I had to quickly scramble to find another Motel urgently, using Expedia and paying twice as much, as it is now so much later for any cheap offers! Do not use AGODA, it is not reliable and plenty of people have had weird cancellations like this - but only ever with Agoda. They use an Indian support team. I suggest yuu use Booking.com or Expedia, they ALWAYS work for me, never failed in 50+ bookings!

Absolutely appalling customer service from Agoda and The Turtle Hotel. Both have passed responsibility back and forth while leaving me to chase answers and waste hours trying to get a straight response. Agoda claims it has contacted the hotel on my… Read more

behalf. The hotel says it has received no contact and insists Agoda holds the money and is responsible for any full or partial refund. Their accounts contradict each other, and neither has provided a clear resolution.

I’ve repeatedly navigated chatbots, waited to be transferred to a person and then watched my messages be marked as read without a reply. That is not customer service—it is an exhausting runaround.

With more than 60 days until check-in for a Christmas holiday booking, there has been ample opportunity to communicate properly and address the issue. Instead, I’ve been met with excuses, silence and finger-pointing.

I will never book through Agoda or stay at The Turtle Hotel again. Taking someone’s money and then leaving them stuck between two businesses that refuse to take ownership is disgraceful. Neither has given me any confidence that resolving a customer’s problem matters to them. They clearly only care for themselves.