Agoda

Review of Agoda.com Agoda.com positions itself as a trusted intermediary between customers and service providers. In reality, my experience demonstrates a complete failure of accountability when serious issues arise. Despite submitting clear and compelling evidence of accommodation that was not only misrepresented but also potentially hazardous… Read more

to health, Agoda.com refused to take meaningful action. Instead of conducting a fair and impartial review, the platform defaulted to supporting the service provider, effectively disregarding the customer’s rights and safety concerns.

This behavior raises serious questions about Agoda.com’s integrity as a booking platform. When an intermediary consistently avoids responsibility and fails to protect its customers in situations involving substandard or unsafe conditions, it undermines the very purpose of its existence.

Such an approach is unacceptable. It creates an environment where service providers can operate without proper accountability, knowing that the platform facilitating their business may not act in good faith when disputes arise.

Based on this experience, I cannot consider Agoda.com a reliable or trustworthy platform. I would strongly caution others against relying on it, particularly in situations where service quality and personal safety are critical.

Very difficult to contact. Online chat useful if a general information query but anything specific no. Most cash back rewards (for us anyway) are under $10 but if you claim a cash back reward you have to pay a $1 plus fee. Also searching for certain criteria but others outside those criteria are also appearing. Some rare properties not properly as described. In spite of these I have been a regular user of Agoda. Show details

I booked a week-long stay at a hotel advertised on Agoda as “newly built,” with a 4.6/5 rating. I paid the full amount upfront through Agoda, as a “Pay Now” booking. Upon arrival, I was told my room had a plumbing issue and that I’d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at… Read more

the alternative property. I accepted, not wanting conflict on arrival.

The actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction—both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3/5 rating—a clear downgrade from what I paid for.

I contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel—because my booking was fully settled with Agoda.

For several days, Agoda responded with automated requests for documentation I couldn’t provide—like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge “significant discrepancies in the quality of your accommodation.” They then offered a 20% refund—but framed it as a “gesture of goodwill,” not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform.

I’m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it’s inconvenient. I’ve since switched permanently to Trip.com and filed a chargeback with my bank—because fair compensation shouldn’t require a fight. If you book with Agoda, document everything. And don’t assume loyalty will be respected.

Click bait business by Agoda – Just add how dodgy Agoda can be see the photos and information attached. I tried to search a fare for a friend and the click bait business they have is appalling. The fare you see is different to what you get. See the information attached.

Terrible customer service. Do not use! – Agoda are a total rip-off - they are either totally incompetent or scammers! I recently booked a 'single room with a shared bathroom' in a 'hostel' in New York only to be given a bed in a dirty kitchen(!) with two other strangers. It was so bad that I left after one night and the owner made money from me without providing any service. Agoda… Read more

customer service did everything to AVOID being held responsible and refused giving me a refund.

Once they have your money, they don't care about you.

BEWARE! AGODA AUTOMATICALLY CANCELS Bookings 4x days from check-in, without your consent! This happens when Agoda staff in India cannot successfully ring/email your Hotel and convince Hotel Owners to take your Booking at their advertised rate, via Agoda's internal "YCS" system; even after you have booked and fully paid for it! Very dodgy!!! I… Read more

booked and paid IN FULL, by credit-card, using Agoda for the first ever time, for a Canberra Motel's ultra-cheap rate, three weeks before check-in. I instantly got a Confirmation email. Two weeks later, I suddenly got a "Booking has been cancelled by Agoda due to an Unforseen Systems Error." - exactly 4 days prior to Check-in! It said I will get a full refund. BUT I had to quickly scramble to find another Motel urgently, using Expedia and paying twice as much, as it is now so much later for any cheap offers! Do not use AGODA, it is not reliable and plenty of people have had weird cancellations like this - but only ever with Agoda. They use an Indian support team. I suggest yuu use Booking.com or Expedia, they ALWAYS work for me, never failed in 50+ bookings!

During my trip to Ho Chi Minh City in Vietnam, I booked accommodation through Agoda, expecting the room and conditions that were shown in the listing. Unfortunately, the reality was completely different. It felt like the platform was allowing hosts to mislead travelers. The people managing the property made demands, pressured us, and the… Read more

situation quickly became very uncomfortable. Instead of the accommodation that was advertised, we ended up in a place that was far worse than what had been promised online.

We contacted Agoda support, hoping they would help resolve the issue. Yet nothing was done.

No solution. No compensation. No accountability.

Overall, the entire experience felt like a system designed to confuse travellers, pressure them into unexpected payments, and then place them in completely different apartments than the ones advertised. In our opinion, this crosses the line into outright deception and fraud.

What you see on Agoda is not necessarily what you get. You might book a specific room in a particular building, only to be moved somewhere else entirely — into a different building with noticeably lower standards.

Overall, the experience left us feeling deceived and extremely disappointed. Travellers should be very cautious when booking here.

Go a deal so I thought for around $230 ended up paying an extra $250 ruffly. Stay for away from these lying Dogs Show details

Wrong info on their website!!! And non-refundable and unable to change! Your website listed incorrect information, which directly led me to booking the wrong room type. The room was advertised as having double beds; however, upon confirmation with the hotel, it is actually a twin room - 2 single beds. This discrepancy in the listing caused the… Read more

misunderstanding.

I have contacted customer service multiple times, but each time I was told no based on the hotel’s response. However, this issue did not originate with the hotel it was caused by you Agoda - inaccurate information on your listing.

Given that the error was on your platform, I don’t understand why I am still being penalised for a mistake I did not make.

Agoda are bait and switch experts. Booked and paid for a room with beach views, air conditioning, sofa, table etc. The hotel provided none of the above. We had a view of either water or poo treatment tanks. Anyone who has similar issues should file a credit card charge back request with their bank. Do not accept Agoda poor offer of $5 off your next Agoda purchase. Also google ACCC and submit a complaint into Agoda shoddy practices. Show details

Was scammed via a hotel with the wrongly listed location. Have spent hours contacting Agoda, at least 4 calls, 10 messages. It has been over 3 months trying to get o get a refund. They always say theyll call or contact me again but never do. The worst customer service I've ever received. I won't be using Agoda ever again. Show details

We arrived at an establishment that Agoda advertised as a 4.5star with photos to match but when we arrived it was anything but, it would’ve been lucky to be a 2star so we cancelled immediately took photos of why contacted Agoda only to be given the run around completing ignoring the evidence we sent through and scammed out of our money. We arrived… Read more

to a very unkept run down establishment with dog poo all over the place in the front entrance yard rubbish absolutely everywhere doors with panels missing so you could see into the rooms insect infestation in the rooms exposed wiring all over the place as you will see in photos and Agoda still refused refund and is still advertising the establishment on their site as such Lingganay Boracay Philippines. We were not there for even an hour had to cancel and leave. When shown all this Agoda still saw it appropriate to keep our money. If we have turned up and it was as advertised by Agoda I would understand but it was most definitely not far far from it. That is the definition of false advertising and scamming people!

I booked a plane ticket I have been waiting for hours and hours now and until now I haven’t got a confirmation I tried emailing them no reply I called them no one answers just hangs up it’s my first time booking a plane ticket and waited hours very bad service and it’s frustrating. I am worried that I miss the booking since it is not confirmed to… Read more

our names and they said I can not refund , what kind of company is this Is this a scam ? Please do not use AGODA please if you don’t want a mess .

Shocking service, deceatful and unhelpful. Wont deal with them again. Show details

Wish I could give it minus 5. Worst experience ever about airfare. Before booking it never informed me that I wouldn’t get the E-ticket confirmation neither the ability to manage my booking online for seat, meal, luggage and checkin online. In fact, the confirmation email stated all those valid but Agoda agent still tried to ignore that. Because… Read more

of that issue, I was not able to manage my 2 flights (each for 2pax) online and purchase luggage and forces me to do so at the airport which costs much much more although the confirmation says checked bag is included but it actually is not. This deceptive airfare advertising is unacceptable. And Agoda handling is even worse that keeps ignoring the terms in the confirmation email stated, keeps ignoring to answer the questions and goes circle and circle and yet ignoring responsibility which wastes so much of my time. Don’t ever book with them again especially airfare if you don’t want to become a next victim.

Guys please avoid Agoda platform. I did my booking with them. By mistake i choose wrong date, and then cancelled it. They didnt cancel my booking by stating that property doesnt wanna cancel it. I did booking in person with the same property and… Read more

also informed them to cancel my prior booking. They told me that once we recieved request from agoda we will cancel it. But agoda (scammers) didnt send a request to them. I contacted their customer service, firstly they were kept saying that allow us 12-48 hrs but when i constantly follow up. They came up with a narrative that its non refundable and not according to policy. Etc Please avoid this platform and never fell in the trap of cheapest prices