Best Booking Services

Great service from Fraser. He quickly addressed my concerns and was eay to deal with.

Thank you, Manjari Mam, for booking my ticket. The process was smooth, professional, and very helpful. I appreciate your quick response and excellent service. Highly recommended thanks again

Row c section B pretty good seats next time strive for row A great experience the children loved it especially Toy Story amazing performance Show details

We booked an 11 day trip to South Africa and Victoria Falls with Odynovo. Shelly was out travel agent and she was absolutely fantastic with all the… Read more

planning. Super responsive and accommodating. During the trip itself all the bookings were made in advance, all the service providers were very high quality, on time, and on plan, all activities were included, and any concerns we had were immediately addressed. It was totally stress free and absolutely the trip of a lifetime. Highly highly recommended!

Temira was extremely helpful in coordinating our trip in a very short time frame and handled all requests quickly and professionally.

If I could do zero I would. I found the agent pushy ringing multiple times a day. I ended up having to block the number. It has turned me off using flybuys travel

Dana was very helpful and guided me patiently to help me establish the Princess App on my phone. She followed up with written advice to reinforce her advice. Thanks Glenda Show details

Such a great adventure, solving riddles and clues to get your goodies, plus the moments to stop and connect with your love one with fun questions. Great value for money. Would definitely do again

Service is important to me. Clean Cruising provided quality service. The consultant I mostly dealt with, Samantha, was outstanding. Show details

I wish to express my complete satisfaction when booking a trip with Jasper Suprain. I have booked 5 Tripadeal trips with Jasper and I am now about… Read more

to embarking on my 6th trip. He has the patience of a saint as I am not tech savvy and Jasper guides me through all the procedures. If I have a query, or need advice, he has been more than helpful. I don't feel that I am alone in making these comments as Jasper is a sheer delight to deal with. I will always seek him out if I make further bookings with Tripadeal. Tripadeal should be very grateful to have Jasper in their employ.

The appartement was great, clean big enough, nicely decorated, great place l, close to beachnl and ferry (1 min). The communication with host was perfect!! Show details

Additional INFO as requested Reference TOCS392806 BOOKING NAME: Kocic/J Mr/D Mrs Travelonline agent: [Name Removed] We dealt directly with the… Read more

Resort management in relation to Apt. 307 and requested room change as this was most direct method at time. We raised the concern upon our return home. We are not sure whether we would book through Travelonline again or recommend. I trust the above provides more information and feel free to contact me if any concerns or queries for Travelonline.

Irikiki resort was average the apartments block we were booked in right next to heavy construction, be aware of end apartments. We had to spend alot of time getting management to move us to a quiter villa.

I rang cruise guru and spoke to Tionne and she has been very helpful in booking our cruise for my 70th bday next year, we have many people coming along and Tionne has accommodated everyone for their needs, would highly recommend. Show details

Be very cautious dealing with Global Work & Travel. What stood out wasn’t just one issue, but how GWT's process is structured - all the risk sits… Read more

with the customer.

Things can move very quickly from an initial enquiry to paying a deposit, even while important points are still not fully clear, such as eligibility, conditions that need to be met, and exactly what you’re committing to. It’s easy to get caught up in the excitement and momentum, but at that point you’re being asked to pay before you really know if the service can go ahead.

The reality is that once you’ve paid a deposit, you don’t know how your circumstances might change. Visa outcomes, health issues, or life events can all affect whether you can proceed.

When that happens, this is where GWT’s approach causes the most stress. You can find yourself stuck with credits that aren’t actually usable in your situation, and no realistic way to get your money back. In practice, you end up out of pocket and carrying the financial risk.

Trying to resolve things afterwards is also difficult. It often turns into long back-and-forth communication with no clear outcome. Where there’s disagreement about what was said or agreed, there isn’t clear access to the underlying information needed to properly verify it, which makes it very hard to challenge their position.

Looking at other reviews, this doesn’t appear to be a one-off. A similar pattern comes up repeatedly. Once payment has been made, the incentive shifts and the risk sits with the customer, not the company. That naturally affects things like how suitable or well-aligned placements are.

The key takeaway is this:

- Don’t pay anything until you are completely clear on what exactly you’re getting and whether you can actually proceed. - Confirm eligibility and any conditions upfront - Get key details in writing, don’t rely on verbal conversations - Understand exactly how refunds, cancellations and credits work in practice - Question anything that isn’t clear - Most importantly, slow the process down

These programs are designed to feel exciting and time-sensitive, which makes it easy to commit quickly.

Take a step back and make sure everything is clear before any money changes hand, because once you’ve paid, you are the one carrying the risk.

Our flight was delayed by 24 hours so the 20 day tour we purchased was only 19 days. We lost a day with no support from HolidayMax. Very disappointing Show details

Loved using this service. So easy to book and find activities for my family whilst in QLD. Thank you

Great location, staff are very friendly and helpful. Rooms are very clean and tidy. We can’t wait to spend our next holiday here hopefully soon. Show details

Arina was wonderful to deal with, upfront, honest pricing with a lot of extras. Went the extra mile to ensure we all had a great time! Would highly recommend using this company!!

Sandy was so careful, precise and genuinely caring with the organisation of my recent holiday to Singapore witch my daughter. She understood what we… Read more

were looking for and didn’t disappoint. Even when the airline delayed the flight be 26 hours she contacted our accommodation, the private car, and a city tour company to rearrange dates and times. We felt very safe. Everything was organised and clear. Her communication with us was impeccable. If she was not able to speak with us she maintained excellent email communication. We both felt safe at all times. We are very thankful for Sandy and her part to play in the success of our amazing holiday. There were no surprise or additional fees on our trip. Our expectations were well and truly met. Sandy went above and beyond.

I booked an expensive tour but realised it was for the wrong date and had to cancel. I emailed straight away but their terms and conditions state… Read more

there is a 10% cancellation fee. Greg in the customer support team helped me with this promptly so I have gone from a disgruntled customer to a returning customer.

Please don't fall into the same trap as us. Our July 2025 booking and deposit (cruise, flights, accommodation for an October 2026 trip) led to an… Read more

invoice that clearly, boldly stated that payment of balance not required until June 2026. In January, the story changed. We were now required to pay a further deposit of $12000 immediately to secure our trip and, by the way, our flight costs had increased by a total of $4800 despite initial assurances that the quote definitely covered our requested flights. We cancelled in January (9 months ahead of planned trip) and were informed that a $1000 penalty would apply, and that the balance of our deposit would take up to 12 weeks to refund. This despite assurances from the actual cruise line, the airlines and the accommodation venue that any cancellation that far ahead would not, from them at least, require a penalty. We regard ecruising's approach to be classic bait-and-switch misleading advertising and have lodged a submission with the Australian Competition and Consumer Commission accordingly.

I used Aunty Betty manage booking online chat facility for my flight date change. Maricar from Aunty Betty is polite, helpful, patience and… Read more

pofessional, and had provided me with several date change cost scenarios. I am impressed with the patience and professionalism, for a person like me oversea dealing with this matter. Much appreciated and extremely happy with the professional services.

We normally do wildlife and bird watching tours to out of the way places but decided we wanted to see some of the popular places in China and after a… Read more

relative recommended Wendy Wu we looked at the Wendy Wu (Australia) site then contacted our travel agent (Jonkers Travel in Morayfield). We gave Jonkers Travel and the staff at Wendy Wu Tours very short notice (March) to book a trip for us to travel in May. Never having been to China before we gave both parties lots of questions regarding many aspects of the tour (particularly my slow walking) and they were both very prompt with their replies and liaising between each other on our behalf. It was a mammoth task for Wendy Wu Tours getting it all organised for us in such a short time. Instead of doing a usual group tour, Wendy Wu recommended we choose to do a private tour because I was concerned about the possibility that I would not be able to keep up with a group. I cannot thank them enough for suggesting the private tour as it made the whole trip so much easier for me. The service was excellent throughout with great hotels, private vehicles, a total of 7 fabulous lady guides who catered to both our needs (my walking and our dietary requirements) first class train travel, VIP treatment (so we did not hang around in queues). There was just a couple of things that I will suggest Wendy Wu investigate that would have added to the trip but overall, we can thoroughly recommend Wendy Wu Tours for your trip to China. Thank you to the Wendy Wu Tours staff in Australia and China for their professionalism in their jobs and making our first trip to China enjoyable and memorable. Please thank all the guides – Nancy in Beijing, Louisa in Xian, Joy in Chengdu, Lilly in Chongqing, Shirley from 3 Gorges Dam to Zhangjiajie, Mia in Zhangjiajie and Dawn in Shanghai. All of them were thoughtful, helpful and excellent. Tour: Gems of China Private Tour with Wendy Wu Tours 16 – 31 May 2026.

Booked Rainbow Beach and Kgari through Peterpans, epic trip highly recommend Show details

Amy was very excellent guide. Very knowledgeable and professional. Very well spoken in English. Local knowledge and pride in the city. Overall excellent experience! Show details

Absolutely brilliant ! Best holiday ever, so easy to book, so helpful with queries. Ben. Accommodation, tour guide, Zhang was fabulous... … Read more

Vietnam.. would highly highly recommend Aldi, some people on the same tour had paid $600 more for exactly the same trip with Flight Centre.

After my 14 year old daughter sustained a spinal fracture and was medically certified as unfit to travel, Professional Holiday Homes refused to… Read more

refund any part of our $2,531.18 booking. What makes this even harder to accept is that the property has since been rented for the same period we had hoped to be there. They stand to be paid twice while our family receives nothing. We have lodged formal complaints with NSW Fair Trading. They have been unresponsive and very difficult to deal with.

We are currently on holidays in Cairns, the excursions have been good. However our room is very bad. It's dirty, there are no reading lights next to… Read more

our beds. Only one side bench. Covers are too hot with no alternative and the pillows were uncomfortable. The wardrobe is tiny and there is not one drawer to put our clothes. The view from our window is a mouldy green wall. We are staying here five nights. My wife has to read at night to get a good sleep and she can't because there is no reading light and the room lights are dim. I hope our next hotel is better.

Update- [Name Removed], from Phil Hoffman Travel, contacted me after I posted the review before. They tried??? Nothing they can do. We paid for the… Read more

more expensive interconnecting rooms, no rooms. Once the mistake is made and it is re-sold, it is gone. Bad start to our holiday. Terrible! Very disappointed.

Original review:"Not happy. 1 week to go and we are all stressed before travel. I went in months ago specifically to book interconnecting rooms on Disney for my 5yo and 7yo. All booked, rooms assigned, and paid for. Another person wanted to join us, so I said ask him to ask agent if that is possible.

Now, no interconnecting rooms and nothing. 1 week to go. Not happy!!!"

Ky was fantastic through the whole process, knew exactly what we wanted and arranged everything. Accommodations, transfers, tours all sorted. Was… Read more

always contactable leading up to our trip with answers to all of our questions and queries. Cannot recommend her enough and have already started planning our next trip away with her.