Best Booking Services

I went to the Chadstone store to book our trip the team in there were lovely and helpful. We had a group of four. I had to change one of the flights… Read more

for a person in our group and the customer service person I spoke with was fantastic so thank you very much Karthik K

I would like to thank Shivam Rana for booking my flight ticket. He made the entire booking process smooth, quick, and hassle-free. He provided all… Read more

the necessary ticket details clearly and was very helpful throughout the process. I am very happy with his service and would highly recommend Shivam Rana for flight bookings. Rating: ⭐⭐⭐⭐⭐

Omg I can’t believe we managed to get good seats to the game.. it was so awesome.

After Chongqing, Zhangjiajie was our next destination of our China trip. After a smooth train ride we arrived at Zhangjiajie where our Odynovo guide… Read more

Tracy welcomed us. During the transfer from the train station to the resort, we received a lot of valuable information about this scenic area and its history. Unfortunately, during the first day of our stay it was raining cats and dogs but our guide provided shoe covers so we could visit Tiamen Mountain without getting our feet soaking wet. The rest of our stay we enjoyed the sunny weather while visiting the Avatar mountains. For the transfer to Guilin, we had to leave very early but our guide accompanied us the station and handled the check-in. Again a wonderful episode of our China trip

Shayla Brien was absolutely amazing to deal with! She was incredibly helpful, super responsive and made the whole process of organising and booking… Read more

our holiday so easy. Nothing was ever too much trouble, even with all my questions and changes along the way! Her communication was fantastic and she made everything feel simple and stress-free. I’d definitely recommend Shayla and wouldn’t hesitate to book with her again. Thank you so much!

If I could do zero I would. I found the agent pushy ringing multiple times a day. I ended up having to block the number. It has turned me off using flybuys travel

Great assistance, can't fault it, and so very helpful I got the information I needed Show details

An awesome experience! My partner and I had an excellent time from beginning to end. The selected places felt very well suited for us and the day was overall exactly what we hoped it would be. Definitely recommend to others!

Service is important to me. Clean Cruising provided quality service. The consultant I mostly dealt with, Samantha, was outstanding. Show details

We have not travelled yet and the reviews I have read have been positive regarding the actual tour; but quite a few negative about dealing with… Read more

Tripadeal over issues. I have experience the latter already. Tripadeal charge $600 if you want to extend your stay ... basically more than a full day's pay for many people for their staff to simply book a different flight time ... and they did a shocking job. Despite the existance of up to five flights in the late evening, Tripadeal booked our return flight for the only morning time ... meaning that despite paying the exorbitant $600 fee to get a few extra days; instead we lose the last day of sightseeing because we will need to get up at about 4:30 am to make it to the airport ... just barely arriving the mandatory three hours before the flight if all goes well ... two pensioners dealing with luggage, checkout, a unfamiliar train station and an equally unfamiliar airport. Could we get the later flight? What we got from Tripadeal was, 'Sorry for not offering you the various flight options' and ,Sorry you are losing a day that you paid extra for' AND we can fix this if you pay us another $600 to obtain an evening flight. There was also the offer of paying $250 to get the same early flight the next day ... meaning that we pay an extra $200 for the hotel. The flights on Malaysian Airlines webpage the same price ... so it makes little sense that the Airline has two vastly different surcharges for the changes. Their tours might be good but the company is only interested in your money. Had we only added one day to the tour we would be paying $600 to Tripadeal and $200 to the hotel for the privilege of having one afternoon extra. As we actually added four extra nights we get three full days on top of that extra afternoon ... but lose the ability to relax on our last night because we will pack our bags to be ready for the 4:30 am wake up call. I will never deal with this company again ... they are quick to apologise ... not slow to help ... they simply do not help. I suggest you book with a different tour company.

Cannot recommend Travel Online enough! They are so easy to deal with - communication was a breeze. Show details

What a beautiful location and lovely accommodation. James kept us informed constantly and the accommodation was perfect for a very peaceful getaway.… Read more

The kangaroos grazing in the field in front of the porch made our stay extra special.

Thanks again John and Sue K.

great rates compared to booking directly with cruise line plus we have received $150usd OBC to use. Show details

Be very cautious dealing with Global Work & Travel. What stood out wasn’t just one issue, but how GWT's process is structured - all the risk sits… Read more

with the customer.

Things can move very quickly from an initial enquiry to paying a deposit, even while important points are still not fully clear, such as eligibility, conditions that need to be met, and exactly what you’re committing to. It’s easy to get caught up in the excitement and momentum, but at that point you’re being asked to pay before you really know if the service can go ahead.

The reality is that once you’ve paid a deposit, you don’t know how your circumstances might change. Visa outcomes, health issues, or life events can all affect whether you can proceed.

When that happens, this is where GWT’s approach causes the most stress. You can find yourself stuck with credits that aren’t actually usable in your situation, and no realistic way to get your money back. In practice, you end up out of pocket and carrying the financial risk.

Trying to resolve things afterwards is also difficult. It often turns into long back-and-forth communication with no clear outcome. Where there’s disagreement about what was said or agreed, there isn’t clear access to the underlying information needed to properly verify it, which makes it very hard to challenge their position.

Looking at other reviews, this doesn’t appear to be a one-off. A similar pattern comes up repeatedly. Once payment has been made, the incentive shifts and the risk sits with the customer, not the company. That naturally affects things like how suitable or well-aligned placements are.

The key takeaway is this:

- Don’t pay anything until you are completely clear on what exactly you’re getting and whether you can actually proceed. - Confirm eligibility and any conditions upfront - Get key details in writing, don’t rely on verbal conversations - Understand exactly how refunds, cancellations and credits work in practice - Question anything that isn’t clear - Most importantly, slow the process down

These programs are designed to feel exciting and time-sensitive, which makes it easy to commit quickly.

Take a step back and make sure everything is clear before any money changes hand, because once you’ve paid, you are the one carrying the risk.

Although my husband and myself enjoyed our South African and Victoria Falls tour with Holiday Max some of the places we visited we would not have… Read more

chosen to go which were included and paid for on the trip. Some of my thoughts are as follows: 1. The small mini van {Toyota HiAce} which we travelled in was not adequate enough to fit the 9 passengers, simply because the last long bench at the back was too uncomfortable due to the condition of the roads and the number of hours travelled and the poor suspension. 2. The tuk tuk ride in the backstreets through the villages were very uncomfortable and quite scary, yet again due to the condition of the roads. This is something I would suggest you do away with OR put it as an option. 3. The wine tasting at Lynx was not to my taste as I am not a wine drinker and my husband who knows his wine thought they were too young to serve let alone buy a bottle and this was the general consensus of the group. 3. We very much enjoyed the Sunset Set cruise on the Zambesi River and enjoyed the drinks and snacks which were provided. The river boat ride on the Chobe River was in a flat bottomed boat slightly larger than a dinghy when there were other larger appropriate boats doing the same thing. 4. in regards to the safari tours I would suggest that the company provide a two step ladder to enable the more senior and smaller people an easier method of getting in and out of the open jeeps 5. Another recommendation would be for the travel agency to make travelers aware that we are crossing boarders and some boarders require payment in US$ CASH for multiple entry visas. 6. You are expected to tip for most services provided and sometimes a compulsory Service Fee and VAT fees added. Zimbabwe tips are usually in US$ requiring you to carry the equivalent A$100-150 to cover these extra expenses. 7. All the hotels were ***** and breakfasts were very well included, something for everyone. Overall it was an experience worth having and would highly recommend it to anyone who has South Africa on their bucket list - but you must consider being fit and able to climb up and down open jeeps when visiting the National Parks. There are many companies doing similar tours both in Australia and Africa and would recommend you do a bit of research before committing yourself to one travel agency.

I called and wanted to book the whale watching experience with Keppel Connections and the operator provide good speech and understanding of where to… Read more

join the Boat and the lunch to be provided. Very happy with the processing of my vouchers, continue doing what you're doing. My reference # is pi_3U5GJNDMiOaqjekG1, purchased17/8/2026 @ 12:34

Our several weeks at the Boambee Bay resort has been exceptional. The accommodation is brilliant, the facilities are second to none, it is quiet &… Read more

the premises inside & out are very well & professiolly maintained; the reception, cleaning & other staff are very friendly & non-intrusive

My Fiji couldn't organize a rock fight in a quarry. they did not pay the resort our money we gave them and also downgraded our room that we booked. terrible service and ruined our honeymoon.

Booked Cook Islands. Everything went smoothly no extra cost , everything was booked and we enjoyed all the tours etc Our representative did an excellent job Show details

I booked an expensive tour but realised it was for the wrong date and had to cancel. I emailed straight away but their terms and conditions state… Read more

there is a 10% cancellation fee. Greg in the customer support team helped me with this promptly so I have gone from a disgruntled customer to a returning customer.

Please don't fall into the same trap as us. Our July 2025 booking and deposit (cruise, flights, accommodation for an October 2026 trip) led to an… Read more

invoice that clearly, boldly stated that payment of balance not required until June 2026. In January, the story changed. We were now required to pay a further deposit of $12000 immediately to secure our trip and, by the way, our flight costs had increased by a total of $4800 despite initial assurances that the quote definitely covered our requested flights. We cancelled in January (9 months ahead of planned trip) and were informed that a $1000 penalty would apply, and that the balance of our deposit would take up to 12 weeks to refund. This despite assurances from the actual cruise line, the airlines and the accommodation venue that any cancellation that far ahead would not, from them at least, require a penalty. We regard ecruising's approach to be classic bait-and-switch misleading advertising and have lodged a submission with the Australian Competition and Consumer Commission accordingly.

MuffZ From the online chat team was fantastic helping me Updating my personal details. My faster than writing an email or calling . Thanks!

We normally do wildlife and bird watching tours to out of the way places but decided we wanted to see some of the popular places in China and after a… Read more

relative recommended Wendy Wu we looked at the Wendy Wu (Australia) site then contacted our travel agent (Jonkers Travel in Morayfield). We gave Jonkers Travel and the staff at Wendy Wu Tours very short notice (March) to book a trip for us to travel in May. Never having been to China before we gave both parties lots of questions regarding many aspects of the tour (particularly my slow walking) and they were both very prompt with their replies and liaising between each other on our behalf. It was a mammoth task for Wendy Wu Tours getting it all organised for us in such a short time. Instead of doing a usual group tour, Wendy Wu recommended we choose to do a private tour because I was concerned about the possibility that I would not be able to keep up with a group. I cannot thank them enough for suggesting the private tour as it made the whole trip so much easier for me. The service was excellent throughout with great hotels, private vehicles, a total of 7 fabulous lady guides who catered to both our needs (my walking and our dietary requirements) first class train travel, VIP treatment (so we did not hang around in queues). There was just a couple of things that I will suggest Wendy Wu investigate that would have added to the trip but overall, we can thoroughly recommend Wendy Wu Tours for your trip to China. Thank you to the Wendy Wu Tours staff in Australia and China for their professionalism in their jobs and making our first trip to China enjoyable and memorable. Please thank all the guides – Nancy in Beijing, Louisa in Xian, Joy in Chengdu, Lilly in Chongqing, Shirley from 3 Gorges Dam to Zhangjiajie, Mia in Zhangjiajie and Dawn in Shanghai. All of them were thoughtful, helpful and excellent. Tour: Gems of China Private Tour with Wendy Wu Tours 16 – 31 May 2026.

Booked Rainbow Beach and Kgari through Peterpans, epic trip highly recommend Show details

Amy was very excellent guide. Very knowledgeable and professional. Very well spoken in English. Local knowledge and pride in the city. Overall excellent experience! Show details

Rebecca Kalligas and Tyler Boynton both provided professional, friendly, and efficient service. Cruise holiday was booked less than 24 hours after… Read more

reading in the Aldi magazine. All our details and cruise/airline memberships were entered, and they worked to get us the room we wanted on the ship. A great experience with Aldi holidays and the cost provided excellent value. The reasonable deposit made the decision easy due to the more than 12 months before the holiday is taken.

We are currently on holidays in Cairns, the excursions have been good. However our room is very bad. It's dirty, there are no reading lights next to… Read more

our beds. Only one side bench. Covers are too hot with no alternative and the pillows were uncomfortable. The wardrobe is tiny and there is not one drawer to put our clothes. The view from our window is a mouldy green wall. We are staying here five nights. My wife has to read at night to get a good sleep and she can't because there is no reading light and the room lights are dim. I hope our next hotel is better.

We rented one of the Professional Holiday Homes properties in Berry for a weekend stay from Friday to Sunday. On Saturday morning, our only full day… Read more

away, we discovered there was a planned power outage in the street from 8:30am to 3:30pm, which ultimately wasn't restored until around 5pm. We had no power for virtually the entire day, meaning we couldn't properly use or enjoy the property we had paid almost $2,000 to stay in.

When we contacted Professional Holiday Homes, we were told they were unaware because the property is owner-owned. We also asked whether a late checkout on Sunday could be accommodated so we could recover some of the time we had lost, but this was refused.

The only compensation offered was $200. For a stay costing almost $2,000, I found this completely disproportionate to the impact of losing the only full day of our weekend away.

While the outage itself may have been outside their direct control, their communication, response and willingness to compensate were not. Based on this experience, I would be hesitant to book with Professional Holiday Homes.

Update- [Name Removed], from Phil Hoffman Travel, contacted me after I posted the review before. They tried??? Nothing they can do. We paid for the… Read more

more expensive interconnecting rooms, no rooms. Once the mistake is made and it is re-sold, it is gone. Bad start to our holiday. Terrible! Very disappointed.

Original review:"Not happy. 1 week to go and we are all stressed before travel. I went in months ago specifically to book interconnecting rooms on Disney for my 5yo and 7yo. All booked, rooms assigned, and paid for. Another person wanted to join us, so I said ask him to ask agent if that is possible.

Now, no interconnecting rooms and nothing. 1 week to go. Not happy!!!"

Just returned from a fabulous 9 day Canarvon Gorge and Heron Island tour with Fun Over Fifty. From the moment we were greeted by our tour host… Read more

Leanne and coach Captain Chips everything was taken care of with professionalism and care. Interesting and knowledgeable commentary of regions and towns we visited. Seats in the coach were so comfortable and plenty of leg room too. USB -A charging port in each seat. The food was incredible- at all accommodations. Our guide at Carnarvon Simon was so experienced. Walks and talks and visit to research centre on Heron Island were great too. Amazing volunteers at Greyclffe Homestead and Bustard Lighthouse were highlights imparting their knowledge and passion. So much fun and adventure in the LARC vehicle at 1770. What a day. A great group of like minded people made this trip a memorable and fun experience which I would definitely recommend. Can’t wait for my next trip with Fun Over Fifty