Airmaze

I'm Just Another Loser – Same story as all the others I have read on this company. Decided to get small "Jasper" for shade in outdoor area. Paid deposit in July followed by progress payment in September and of course NOTHING. I know how I feel about losing just $1725.00 so I really do feel for all you guys who have lost so much more. Yes I would like to know how the… Read more

hell they still have a website operating. You would think that Google should have some form of protection against RIP-OFF merchants. I tried to get in touch with Google to no success. Anybody with know-how might give it a try Good Luck to you all.

Can we just put no stars? – Its really simple. Placed an order - promised delivery within 6 months, then told us the company was refinancing under new name Airmaze, same clown who sold me the kit insisted he would deliver in a month or two, then clown took off and left me a receptionist who can only be described as a front. In fact, I think she must have been the child of… Read more

one of the scammers. They actually left her out front to take the abuse and field the questions for a while. At one point, child receptionist put me onto [Names Removed] who claimed the ACCC had supported their efforts to continue trading and that my order was getting ready for delivery. She was going to send me the delivery notification. She never got back to me. Then they stopped responding at all. That was 14 months ago. Until 30 November 2017, the website was soliciting new orders despite knowing that they could not fulfil their existing orders. This is not just a business that just happened to go under. This is a fully operating scam.

We were scammed – To anyone that has been caught if you did interest free with them as we did with ge card . We emailed the latitude Finance that control the ge card and have told then of none delivery of our hut and with in a week they reversed the transaction.we thought we would be $4250 out of pocket.so if you went interest free you will get you money back. I know it does not help everyone but it’s something.

Bali hut – We ordered a bali hut in march 17 and finally got it delivered 4 months later. I believe the only reason i got it was because we used their interest free option. Therefore they didn't get paid until it was delivered. We consider ourselves very lucky. I echo everything i read on here .will not return calls etc.very dodgy company indeed

Worst Business experience ever – They are full of promises and do not deliver without constant hounding after months. After many many unreturned calls and just totally ignoring me, my Gazebo started arriving bit by bit. I ordered it in Late June and paid in early July. I had thought i had lost my money on this Gazebo but it eventually came through. I am glad i no longer have to… Read more

deal with Airmaze and will forever regret the one time i did not check reviews first. For peace of mind do not do business with these people. I am just glad its over after many disappointments.

Can you believe they can sleep at night – I might as well add my story to this as I can kiss my money ($12580.00 ) and my Bali hut good bye. The back story is even bigger than Airmaze. Have a look at Tropical life. I purchased a bali hit from them back in October 2016 and yes paid in full as the contract I signed said It would be supplied in 4 weeks. (I know, how stupid am I). Like… Read more

everyone I kept ringing and emailing one excuse after another and by January 2017 I started to read reviews just like these and realised they were no longer able to be contacted. Then Da Dar... Airmaze purchased tropical life I signed new contracts with them because as part of the take over they took all of Tropical life customers and promised to supply all the bali huts. And here we go again lots of phone calls emails excuses and then, you can't contact them no emails. So now I am not able to join the Slater and Gordon legal group as I am a tropical life customer. The two companies are linked as I dealt with [name removed] at both companies. So just to finish my rant I hope karma bites them all. I have very little hope of getting anything back and will just have to remind myself, this was a hard expensive lesson in don't trust anyone. Ever...

Deceit at Airmaze – I also have been ripped off. Paid in August $ 3,300. Have heard nothing from Accouter Pty Ltd. Can't speak to anyone. No emails returned. I will be contacting Slater and Gordon.

Legal recourse – For those customers who have suggested Slater and Gordon may take on the case, please be advised that this is not so. They alao said we would all be better off contacting a legal entity as a group and not as individuals. The advice was to form a group, document everything, all debts and alleged malpractices, and then advocate on the basis of a group. Someone could start a closed group on Facebook, for example, and go from there.

Where is my bamboo fence? – October 2017 AIRMAZE did not deliver the on the bamboo fence. Airmaze took my money. AIRMAZE has dishonour the contract. I am disappointed in myself, for not reading the reviews about AIRMAZE. I have wrote to Fair Trading and ACORN. ACORN is Australian Cybercrime Online Reporting Network. January 30th 2018 Update: Still no fence. To date… Read more

30/1/2018

No fence and No word from Airmaze.(2018).

I have put in a complaint to Fair Trading about no bamboo fence.

I hope that you put in your complaint too.

More written complaints to Fair Trading.

Fair Trading should have a case.

Paid Money Got Nothing – ATTENTION!!! Don't deal with this company (Airmaze) what so EVER! They take your money and give you nothing! I went out to see them today 2/11 at 73 Magnesium Drive Crestmead - and it is all Locked Up!! Phones not being answered! [name removed] & [name removed] are the owners.

"Bali Hut" – Placed order in April 2017, paid deposit, it is now Nov 2017, all we have received is a picture via text of 2 packs of timber with our name on it, easily done. Airmaze will NOT return emails, phone calls, nothing but lies and VERY BAD customer service. What is going on, we are going to Business & consumer affairs, also the media, and I see on this forum there is a legal action starting well we are in!!!

Waiting calling and no response – We order our gazebo back in Aug, told we would have delivery by 19th September 2017, tried calling, face book etc until finally on the 11/10/17 [name removed] (owner) phone and advise it would be to is by 31st October 2017, still yet to receive product, have phone and emailed no response. Have seen below email for [name removed] and [name… Read more

removed], I have added our details. We have paid in full for for the gazebo (money no one should be without). Hoping they read this and reply, not sure how business owners can be so bad with customer service...

Does anyone know if the company has gone under??? Bankrupt??

Can we get a refund – Paid deposit June, nothing but a line of excuses. I felt awfully sorry for some of these excuses.... I think part delay tactics part real.... unfortunately I think we have lost all our money, it makes me feel so sad as we don’t have much money and we saved so hard just to do this for ourselves in time for Christmas....... You guys have really… Read more

hurt more then just us by the sounds. Im really hoping we will get something back even if it a could of hundred from our thousands we have given you......

Air Maze Gone Broke? – We have lost $3000.00. I spoke with [name removed on Friday and he was going to call me back. Tried calling all numbers today, office, [name removed], [name removed], [name removed] and nobody was answering. My wife went to their warehouse at a Crestmead this afternoon and nobody there. Next door company saw someone there this morning but they… Read more

said that there hasn’t been much movement lately. Was told about a month ago that they were struggling but stupid me didn’t take any notice. Even had [name removed] come and do a final inspection a couple of weeks ago and no mention.

Heartbroken – My mum recently passed away and left me a bit of money, I put alot of thought into how I could use it as something to remember my parents by, I decided on putting a lovely gazebo up in my garden with decking and a colourbond roof, so I could have a lovely peaceful place to sit at night with my thoughts. I visited airmaze and chose what I wanted… Read more

and was told it would be about six weeks until delivery, I paid $1782 deposit and another $3920 eight days later with a left over balance of $1426 to be paid on the day of delivery, that was on July the 4th! We have made so many calls and emails ( phone calls recorded by us) always with the same reply that someone will be in touch and nothing, I am so angry, this was money left to me, how can someone rip you off like this?

We have been dealing with the ACCC and they are investigating them and we are looking into taking them to court. if it's the last thing I do I will get my mums hard earned money back so I can have my memory place, I am so angry but a big believer in karma.

Absolute con – I too have paid in full for a gazebo and no delivery after two months. Same experience as others with not being able to contact them by email, phone or Facebook messenger. I paid by credit card so my bank is now following this up for me.

Terrible – PAID $6000 FOR A BALI HUT 3 MONTHS AGO Not a thing to show for it: [Names Removed] STAY AWAY FROM THEM no mater what business they go into.Tell ASIC, report to ACCC, Office of Fair trading and Ombudsman. This is the only way to stop these two from ripping off others again or any chance of regaining any monies. We drove to their home, reported… Read more

them to police, saw [Name Removed] face to face promised bali hut delivery, [Name Removed] says she has dogs trained to attack and would contact all their customers Monday 30th October, no result. Have done a lot of research on this couple and their actions and they have done this kind of thing before.

For those of you trying to contact them, the factory was shut down Monday, they have no office staff, any factory workers were told not to come in last friday and the factory Monday [Name removed] was there with a guard dog and told workers they have gone into liquidation.

Is this business still operational ?? – Emails not responded too. Phone calls go to a full message bank service and can’t leave a message Trying to determine what happened to my order Dependent on outcome review may be adjusted

STOLEN MONIES – What a shamble of a company. I wish i had read these reviews before handing over our hard earned money to these villains. They should be in jail, and hopefully, if the gods are kind they will be. If anyone has borrowed money on an interest free basis with a visa company and organised through Airmaze then please get in touch with them.They will… Read more

refund your money as you haven't received your purchase. They will then chase Airmaze, better a large company doing it than you. They will get results. These people should have to sell everything they own to pay back all their clients who trusted them. They both should be languishing in a jail cell somewhere with a disgruntled client as their cell mate. Wouldn't that be justice.

We lost our money as well – After attending their workplace, I was assured by [Name Removed] said I would have my hut by the end of week now they don’t answer phone calls or emails

Anyone else paid money and didn't get the finished product - UPDATED – UPDATED how many others out there that did not receive the promised pergola/gazebo etc from this company, interested to find out how many & $ value If interested in a class action call Slater and Gordon on 1800 074 792 and register your details and debt under the name of Accouter Pty Ltd t/a AIRMAZE , the more that register the more they… Read more

will consider if they can help us all out.

Perhaps the AIRMAZE official should spend less time making comments on the reviews on this site and more time letting the " customers" know what is going on instead of just ignoring everyone.

AIRMAZE HAVE APPEAR TO HAVE GONE BROKE! THEY HAVE DISAPPEARED AS OF TODAY – We have lost $12736.00 and no gazebo. These people are just bad people. We have been chasing them for months and even Friday were told it was coming. Can anyone see their facebook pages??? Airmaze or Tropical Lifestyle by Airmaze I can't get through on any numbers mobile or landline. There message banks are full. Is anyone else taking legal action??

We didn't even sign a contract and they took the deposit - Be very careful! – We were getting quotes & advising all the people we were talking to that we would like it before Xmas. This company kept amending our contract as measurements were not right & we wanted a promise it would be ready by Xmas (is this quickly to get something within 3 months). We put that in as we saw earlier reviews suggesting a backlog which was… Read more

making us really think about going with them.

Every time the contract was amended it boldly said to enter a contract you must sign and return this document. My 69 year old mother handed over her credit card details so we would be ready to go straight away if we went with them (I did not know this and older people aren't aware of the dishonest way business may be done these days) and Airmaze just took the deposit. A week later they rang saying when will we be paying the next part payment. My mother isn't well and nearly passed out.

They are trying to say her giving them their credit card was agreement to a contract. We are now in the process of going to our bank to get the money back and if that doesn't work the Tribunal to get our deposit back. They are saying that in that week they ordered our pergola so we had to pay for the costs they incurred. Can anyone that has read these reviews believe that they could manage to get anything ordered in a week when there are people on here waiting a year or 12 months to get their pergolas? Go anywhere but here. You obviously have to do a lot before the authorities shut you down in this country. My name is Belinda Hobman and my email is Belindahobman6@gmail.com if anyone would like to verify whether this is true. I would hate for anyone else to lose their money as we have.

Just does not care !!!! – I ordered a timber pergola in July and it didn't get finished at all as I had to get another contractor to finish the project in October. Communications between Mark and myself was nothing short of disrespectful and non existent.

Customer Name: Wayne & Liz Shaw – Just so you don't think we are using an alias, our full name is put in the Title for your convenience. Our Contract was signed exactly 6 months ago. We have honoured our commitment to the Contract by paying the requested deposit and progress payment. You have done NOTHING. We are still awaiting our refund.

Shameful service -non delivery of goods – Ordered a Balinese Hut 5 x 3 - on June 16th paying a $2540.00 deposit. With countless phone calls, emails texts, to your company I am still awaiting for an ETA. Sick of all your excuses - Manager in Meeting, family sick etc etc.. you really don't care and you're happy to string people along. All I can say your haven't hear the last of Me...I will be a thorn in your side - until I either have a refund of deposit or delivery of the hut.

Stay away, will take money and not deliver – I paid $3000 up front for a Bali hut to be delivered in May as per the contract. They were great to begin with until the money was paid than communication basically stopped. Months of delays and false promises and still no bali hut. Have to now resort to court proceedings to reclaim my deposit, unless they go into bankruptcy which I imagine is likely.

Do not give this company any money – Paid $900 deposit for a Pergola in June. As of today I have cancelled my order, 5 months and still nothing. They don't return emails, phone calls, text messages. I have wasted huge amounts of time and money on building permits, structural drawings etc and they can't even be bothered to respond to a phone call. Avoid at all costs.

Shocking, no comms, no delivery – I ordered in July (airmaze not tropical lifestyle) and [name removed] the salesman couldn't have been more helpful, haven't heard a word from him since I paid my deposit but that's ok, the ladies in the office couldn't have been more helpful, right up until I made my progress payment (3k to date). After which I turned into the invisible woman.… Read more

Numerous phone calls and emails have all yielded estimated delivery dates that have not been honoured and assurances that the owner will phone me tomorrow (alas tomorrow never comes...). I tried posting on their facebook page (as others here said they got a response that way) but no joy, post removed within 5 minutes and I now appear to be blocked from commenting :( I paid by credit card and am currently trying to recover funds through card dispute.

The most disrespectful company I have ever dealt with – I signed my contract with Aimaze with price of $5,950 On 28April2017 and I've paid $4,272.50 to them so far. However, there's more than 16 weeks passed and I haven't received my order yet! I've tried hundred times to contact them through phone calls, messages, and emails to chase up the issue but to no avail.At first,they promised me an ETA for… Read more

the week after, but they never comply with that.From more than two months ago,they haven't even replied my emails, phone calls whatsoever.I also need to explain that,they just have to deliver the gazebo and I had to build its base and assemble it.So,they sent me the drawings that I prepare the base and make it ready for the gazebo installation on the top.I paid my builder $1000 for building the base. However, so far I have not received any feedback from Airmaze. I am very upset now since I've paid $4,272.50 for more than 20 weeks and I just have a gazebo base in my back yard and this disrespectful company didn't bother to even answer any of my correspondence. I wish I read the reviews here and didn't sign the contract with them. Now I am going to make a complaint through tribunal and pursue the matter.

Just wrote this review in order to prevent another person to be ripped off like me.

They just don't care – I have hesitated in writing a negative review, because I had believed in giving this company some compassion and sympathy after trying to do the right thing with past T.L customers...well I shouldn't have wasted my emotions. After having paid $4,500 deposit for a roof (only the roof) of our Bali hut, (after the stress of a mini tornado going… Read more

through our property, which was stressful in itself) the company walked away three days later. Airmaze took over and we signed a new contract. The same as in other reviews, phone calls, emails etc etc. The only time I received any contact from management was when I placed a negative review here. I was contacted and told that negative feedback would only delay my roof further and if I took it down, they would get my roof fixed in the next few weeks.. That was May. Another phone call we were told that because we had been soooo patient, we would be placed at the top of the list. We don't believe you anymore. I really don't care what is personally happening in your life, just as you have not cared what is happening in mine. This is business and obviously you really don't care too much about yours. To have a successful business there needs to be honesty and integrity. Please don't bother contacting us (wouldn't hold my breath anyway) as we have contacted another company and they are doing cartwheels to help us. Moving on.

Steer Clear. They're Bad News – After making a Progress Payment in early May and Final Payment in mid June, our Gazebo Frame finally arrived in mid July. No Colorbond roofing or Stirrups. They lied to us when they told us on 13th. July that our “Kit” (Frame, Roofing & Stirrups) would be delivered on 14th. July. They knew that the Roofing was not being delivered. After many… Read more

Phone calls & E-Mails to the office, the Stirrups were finally delivered on 24th. Aug. (messages left on the Managers Mobile Ph. were never responded to, he doesn’t reply to E-Mails or to staff requests to contact customers)

Further inquires to Airmaze gained no information regarding the ETA of our Colorbond Roofing. If the Manager is out of the office, no one is in charge. Every inquiry has to go through the Manager. The office staff can’t even tell us if the Roofing has been ordered. (They’re probably on Stop Credit with Colorbond or their Supplier, have a Cash Flow problem, or are trading while Insolvent).

Unfortunately, like so many others, we are ignored, lied to, and continually fobbed off with excuses. They take your money & don't supply all the contracted goods. To me that is Theft.

They complain that having to respond to so many negative Reviews sets their production back, resulting in delays in delivery. We are waiting on our Colorbond Roofing, (delivered direct from the manufacturer) That has nothing to do with their production schedule. More lies.

Surely the Management has some business brains that would know that if you corresponded honestly, (no lies), and promptly, (if you say you will contact a customer by Phone or E-Mail, do so within a day or so), your negative reviews would be minimal or non-existent.