ALDI Mobile
Verified2,318 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Overall sentiment for ALDI Mobile is overwhelmingly negative, characterized by severe frustration regarding customer support and technical reliability. While long-term users previously valued the service for its affordability and Telstra-backed coverage, recent feedback indicates a sharp decline in network performance, data speed, and administrative competence. Recurring themes include failed SIM deliveries, "hostage" phone numbers during porting, and unexplained data depletion.
Pros
Cons
Verdict
ALDI Mobile is currently difficult to recommend due to a high frequency of critical service failures and a support structure that appears unable to rectify them. While the price point is attractive, the risk of losing access to one's phone number or being left without service during a botched porting process is a significant deterrent.
Just announced a 30% hike to my data plan. Service is terrible, app is clunky and very slow, and the email and web enquiry forms don't work so I can't even give feedback directly. Going elsewhere. Show details
Outstanding value and service for over 8 years!I have been a happy ALDI mobile customer for more than 8 years and highly recommend them. I’ve suggested them to family and friends, and everyone has had a fantastic experience. Their customer service team is always helpful when needed, and the data allowances are so generous it honestly feels like… Read more
having an unlimited plan. If you want great coverage, excellent service, and unbeatable prices, ALDI mobile is the way to go.
You don't know you being screwed until you travel to outback. 98 % service coverage.. right. Everywhere where before I had reception with Boost, there ABSOLUTELY NOTHING with Aldi. Traveling from Perth to Broome realised after Geraldton that I was in trouble. Literally all the way to Carnarvon "emergency calls only" even in small towns next to… Read more
towers. Even Northampton... nothing. Got a bit near Nanutarra and Karratha. Unbelievable... Looks like another screw job from Aldi Australia. What can I say, you get what you paid for. Disgusting, false advertising. Don't put price on your safety. Aldi always let you down. Always. P.S: Got Boost card at Coles Express in Karratha, straight away 5G in comparison to Aldi 4G in the same spot... They both using Telstra network but Aldi not getting access from Telstra like Boost does. I am assuming someone is making $$$ while we not getting what we PAYING FOR.
After that most of the way to Broome,4G with Boost.
Reviews with attachments
Aldi Mobile review after 4 months. Lost network coverage only once when the whole Telstra network went down in July 2026. Other than that the coverage has been fine. I’m in Sydney New South Wales in the Metro area and I have absolutely no issues with signal and coverage. I went from a bill of $80 a month with Telstra to $29 per month with… Read more
Aldi and it works fine. I use on average 4 to 5gb a month for data and the unused monthly data just rolls over. Had no issues and everything works well. Have it set up to auto deduct the $29 every month and it is no different to Telstra. . OVERSEAS ROAMING - I was sceptical at first. You need to enable roaming in the Aldi web portal before you leave Aust. This takes about 30 minutes to activate. I just did four weeks in Europe and where I use to spend $10 a day with Telstra to roam, Aldi was $30 for seven days. This gave me 30 minutes of phone calls 50 SMS and 5gb data with the global calls and text package. Don’t think this would be enough but this was ample when messaging with other iPhones as it does not chew into your 50 x SMS allocation as they go as data. I used Apple FaceTime audio to make calls to other Apple phones and hotel Wi-Fi where I could. I never found myself short. It is simple to recharge every seven days and it is well explained on the website. You don’t need to activate the package in Australia before you leave as they state on their site. Once you get some Wi-Fi overseas, you can just activate it then. Overall I have had a great run with them. . CUSTOMER SERVICE - my daughter also went over to Aldi and she called customer service as she was double charged $29 when setting up online and porting the number over. It was our fault as we put an incorrect code in. She spoke to somebody in the call centre on the phone and within 24 hours we could see the $29 reversal for the $29 double up - was on hold for just over 5 minutes before the call was answered and problem resolved. . Hope this may help someone who is looking at Aldi. We have not noticed any lag or issues with service. Saving over $50 a month.
The most worst reception ever I have ever had I can't make calls or msgs singals are gone as I write this I needed to make urgent call and I am stuck for a year now :(
Good luck trying to get a refund over a double charge. I called them and they said I would get a refund and it has been weeks. When I tried to call again to get an update they said there isn't much they can do about it. Absolutely disgusting.
Aldi mobile is cheap and it uses the Telstra network in Australia so service is not quite as good as being a Telstra customer, but not bad either. Weirdly it requires two seperate recharges, not sure why. One is a monthly recharge (Mobile Plan), the other is an annual recharge (PAYG). Sometimes I get a text to say I've used almost certain… Read more
percentage of my available data on my Mobile Plan, other times it doesn't send a message. Sometimes it will send a text saying my Mobile Plan has expired, sometimes it won't, I'll just get a text later saying I'm now using my PAYG data at a higher rate. App is user friendly and [normally] easy to use.
However when things go wrong, as they did for me, good luck having a resolution in a reasonable timeframe. My $39 Mobile Plan expired on a Thursday morning, so I recharged via the app. Aldi took the $39 out of my bank but didn't recharge my service. I tried to recharge again and received the warning saying "invalid service" or "pending order already exists", so in the meantime my $35 PAYG got depleted to $0, after which I could not longer use my phone for cellular. Wifi was fine, but I still couldn't make phone calls or send SMS to a non-iphone user.
Over the next five days, I called them 1-2 times per day and was just told "you need to wait". The call centres are overseas, so some of the staff were disconnected/dismissive and communication was not ideal as some didn't seem to understand the details of my issue. One woman told me on Saturday morning it would be fixed in two hours. Four hours later I called and was told by another woman I had to wait 24 hours. So I waited 24 hours and then called again. That woman eventually told me management and tech team don't work on weekends so I would have to wait until Monday morning. Midday on Monday I called, and the staff member said he would raise a complaint on my behalf. At 4pm on Tuesday I received a phone call apparently from Germany (although she sounded very similar in accent to the call centre staff I had previously spoken to), with the staff member telling me she would recharge my Mobile Plan but I had to pay for it. I reminded her I had already paid for it the previous Thursday. She put me on hold for two minutes, and in that time, recharged my service. So an evidently quick process for her to recharge, why did it take almost 6 days to do?
I know this is a first world problem, but first world problems can become life changing problems when we rely on mobile telecommunications to run businesses, banking, travel, family, medical and so much more. It is 2026, and it shouldn't take almost 6 days for a telco company to fix something that takes two minutes to do. After this month's credit has expired with Aldi, I will be moving companies. My home internet is with Aussie Broadband. Although they use the Optus network for mobile, they have Australian based call centres and I am moving my mobile service to them. Whenever I have called Aussie Broadband, my issues are quickly resolved. Overseas call centres might be cheaper for the company, but they are a major headache for their customers. The customer service is rubbish and going from A to B via Z is not fit for purpose in a society that relies so heavily on mobile telecommunications.
As someone without a broadband connection I relied on Aldi's mobile data for several years. I found the response time frequently slow but not always so lived with it and giving them the benefit of the doubt, joked with friends that it wasn't Aldi's fault but Telstra's for deliberately making the service unreliable as a cheaper reseller of it. … Read more
When it was slow however, I would often receive 'page cannot be loaded' messages. I live in an inner suburb of Melbourne in a densely populated area. Perhaps this is part of the problem but it shouldn't be. I raised several problem records with Aldi over several months - Problems #288901591, #288907595, #291699105, #291740402. The staff checked my phones settings repeatedly (all ok) and ending up suggesting I buy a new SIM card. I did as instructed and also upgraded to a 5G plan but the problem persisted as before. They said Tech support would call me back within a couple of days (not including the weekend) but after a week or so without receiving a call I found an email in my junk mail from someone in support informing me that as I hadn't responded to another email (also in my junk folder) the problem had been closed. Fair enough you say, but I was expecting a call back as their rep had previously said, not an email from an unknown email address. Anyway a friend who works as a network engineer and lives in the apartment below mine was visiting my apartment and we discussed the issue. My speed tests consistently showed around 4 Mbps on downloads from two different test sites. His however were 120 Mbps with Optus. We swapped chairs - same result. We swapped SIM cards and I immediately had 120 Mbps and he 4 Mbps. I then chatted with my next door neighbours who also reported ongoing frustrations with the Telstra network. Then a Neighbour two doors up - same problem then finally a few days later I was discussing the problem with Bob another neighbour on the Telstra network who lives near the end of our street only 20 metres away from an easy to spot mobile tower. He was also experiencing slow response times on an ongoing basis and had done so for many months if not longer so we did speed tests on his phone and same result - sub 10 on the down load (lower on uploads as for the rest of us and as is normal) Frustrated, I questioned how could this be with a phone tower literally standing over us and he said 'yeah but that's an Optus tower' . I didn't know if his understanding was correct but I resolved on the spot to get an Optus SIM. A day later with an Optus SIM in my phone, I was immediately getting120 Mbps and now many months later, I'm still consistently getting similar good response times so can only conclude there is either a problem with the Telstra coverage in my area, the service they give to Aldi, or Aldi's service itself.
Latest follow-ups
Used to offer low data plans for those who just needed access to a mobile phone but they have increased the data on these plans forcing people to pay more a month to make/receive calls/text. Removing the low data option from customers who don't need more is outrageous. Show details
Follow-up · Aldi continues to raise the price for customers without listening to their needs. Many customers don't want/need extra data. they just want a basic affordable plan. l was happy to pay $10-$15 a month for phone/text access. l don't want to pay more because they've increased the amount of data they've provided.
Doesn’t deserve 1 star Absolutely pitiful customer service centre. Purchased a $19 sim pack as $5 no longer available. Followed the pathetic instructions on receipt. It automatically topped up an existing child’s plan without giving me an option to… Read more
choose to add to the new SIM card. Contacted customer service wasted 90 minutes dealing with them. Seems they just put you on hold and probably take other calls get back to you and provide absolutely NO RESOLUTION or assistance and quote their “policy of not being able to transfer” for goodness sake their system can see I called within 5 minutes of the issue. So pathetic don’t recommend.
Follow-up · Terrible and I get alerts telling me I’ve topped up my phone number for a phone number that is not mine nor registered in my name or account
Aldi mobile not worth the hassle – Stores will not exchange SIM card if bought by mistake. Even if the mistake is partly the cashiers fault. Try to get info from Aldi mobile, they say it’s the responsibility of stores return policy . Store says it’s Aldi mobile’s problem. Waited 1/2… Read more
hour for the phone to pick up, but was cut off when the lady went to get further info. Now, after trying to get result, the Sim has timed out. I wouldn’t bother with Aldi mobile.
Follow-up · Follow up. I didn’t use the Sim so can’t comment as it was for a dog tracker. I had asked for a $5 Sim and the cashier pointed to the box that had $25 dollar sims. Realized the mistake as soon as I got out the door, but Aldi refused to exchange it. Head office refused a refund as well. The manager was very rude and condescending during our exchange.
Positive reviews
I live in Singapore and needed a prepaid option to keep my Australian number active and to be able to receive text messages. With a $15 recharge that only expires in 365 days, and using the Telstra network… a gold find.
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An MVNO (Mobile Virtual Network Operator) on the Telstra network that is relatively affordable and has good mobile data allowances with rollover. Overall I think the plans and general metropolitan coverage are good. The Telstra regional coverage map for the Telstra network is a bit misleading for the remote locations. Most of the Eyre highway… Read more
had pretty much no reception (no 4G or 5G), even though I drove past multiple mobile phone towers. This was similar for various parts of Stuart Highway. Apart from the below average regional coverage, the mobile coverage within metro city areas is ok.
It is rare that I have needed to use support. Responses haven't always been great, but generally ok. I haven't used support in years.
eSIM is now supported, which is good as well.
I have been with Aldi mobile for 6 months and have been VERY IMPRESSED overall It was easy to change over from my previous carrier, the reception and coverage is excellent and customer service is impeccable I have contacted Aldi customer service twice and most recent time was yesterday as I changed banks and overlooked changing my prepaid direct… Read more
debit
The call answer wait time was short, the customer service agent spoke in clear English and the matter was resolved promptly and I had my carry over data reinstated with ease
The app is also very user friendly
Thankyou Aldi and I am a very happy customer and would highly recommend others in join
Negative reviews
5th Aug Purchased an Aldi $29 prepaid mobile plan physical sim online. Aldi webisite states give it up to 10 days for delivery. When i contact their call centre they then inform me it's 10 business days (14 days not the 10 days as per their website). Not off to a great start. 17th Aug I finally receive my physical sim , it's 5pm, i follow the… Read more
process to activate my new sim and had to pay again $25 to proceed. Why? Then I wait for the activation code and email to be sent. it's 9pm and still waiting. $54 later, No active mobile connection. Can't call them so emailed them. 2 day turnaround. This is the Telstar outage all over again. Don't waste your time with Aldi/Telstra mobile. Stick to their grocery shopping only.
I switched to PAYG temporarily as I needed to receive texts while overseas and while that was okay the data cost was prohibitively expensive charged $15 for 200 mb usage lost a customer thanks to lack of updating prices gone and won’t be back for good now with more telecom at a special price for commbank customers $23 for 60 gb data Show details
On Saturday 8/08/2026 tried to call a friend, I got a message saying "The number you have called is not available from this service. For further information please contact your service provider" So I tried 3 other numbers, got the same message. So went onto the Aldi Mobile site, could not ring them either, ONLY the 2534 number which went… Read more
overseas, the person that I had difficulty understanding, when I told her the problem, I had to give her the last 6 numbers I tried to call and the times I tried to make the call. Then there was other bit and pieces, then she said she would end the call and try what she "had done" . Well she was gone I tried to call any number, still nothing. I have sent messages only to basically someone ask the same questions and if it doesn't work call back, well I couldn't call back because calling was the issue. What a bunch of numb nuts in the "service department" It is now 13th August 2026 still can not make a call, my phone works with another persons sim, but not with my sim "Hello Aldi replace the dam sim.
Recent reviews
Often 'drops out' in areas where other services are working and when our home network experiences a power outage as the signal is poor if not supported by our own home WIFI; a real problem and potentially disastrous given we live in a high fire risk area. Also appalling when it comes to product support as when there was a problem when the system… Read more
crashed at the same time my partners monthly payment was being processed. Result? ALDI wiped 700GB of data rollovers despite being contacted on multible occasions. Really not happy with their service based (unsurprisingly) in Sydney and either oblivious or indifferent to the needs of non-urban customers.
My friends report great coverage but vi wouldn’t know, housebound with an injury I order a sim online the said I would wait up to 10 to receive it, three weeks later no sim no communication I rang them they said they would send a replacement another wait no apology no reply for them to express post it to me as I’m still bound. Four weeks after I… Read more
ordered the first one it turned up but they had canceled it so it was useless. I’ve ordered sims with Boost and Optus and got them within a week I’m very disappointed with the service or should I say lack of service
I bought an Aldi SIM. I couldn't login since I bought it..so it's dead. Aldi on line help personnel are not capable of fixing the problem. The managed to give me a new number and new account number.. HOWEVER signing in with my email is still tied to the old phone number and account number so I cannot sign in to top up .. I'm sick of ringing them with no success
Aldi Disconnected and blocked my phone for making too many phone calls to Australian numbers. We live in Australia. We ONLY call Australian numbers. Imagine blocking both outgoing AND incoming calls because you're using your phone as intended. Customer service is based on scripts. Took several calls to try and rectify issue. They tried to blame… Read more
my perfectly working phone for not registering their SIM when their end hadn't rectified the issue. No reimbursement. The only apology for stuffing up on their end was 'sorry for the inconvenience'. It was way more then an inconvenience.
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I was with them for years and had not many problems but if you ever need help you'll be screwed. I couldn't access my voicemail and they proceeded to wipe voicemails I had saved from family members that had passed. Told me it wouldn't delete them. Switching providers.
Ordered $39 SIM card online as it’s not available in the stores. They mentioned it will be delivered in 10 business days but I was told that it was dispatched 48 hours (third day) after I placed an order. It’s been nine days since I placed an order and I don’t understand why it was not delivered in last six days. Show details
Follow-up · Aldi uses DoorDash for delivery of SIM cards. I contacted support few times. Tracking was showing it’s been picked up and also showed it’s out for delivery but never received it. After nearly a month later, I have received it but I have cancelled my order and received my money back and then I have received the SIM card
Aldi Mobile. Cannot call out, it says insufficient funds but Aldi confirm that I have plenty of credit and it's a known issue, even though it has been happening for months. Have called over a dozen times, zero help. Right now I've been on hold over an hour so clearly they are useless in all respects. I'm going to find a new carrier right now.
Brought a Sim only Data plan for my Samsung Tablet. $95 for 30gb for 365 days charged me twice, once when I brought the sim and again when it was activated. Unprofessional cannot understand how this happens. Show details
I went in store to buy $23 credit for mobile plan. The lady said it’s $25. I asked if it’s the same one and showed her plan on my phone. I even asked the manager. I bought in store because app said so because I only had cas and couldn’t use card online. The $25 was gone in 5 minutes for using the internet. I rang aldi they didn’t care and were disrespectful and liars. Anyone have customer service anymore? Show details
NOTHING GOOD TO say about this company. Really long wait times just to finally get answered by someone who I cannot understand a single word. They have had a known fault for over a year whereby you try to make a call and it says you are out of funds, even after you've put extra funds in. There seems to be no improvement at all. Originally I liked Aldi Mobile but it has gone to the dogs. I'm looking for a new provider. Show details
I recently switched to ALDI Mobile and had a very disappointing experience. The number porting process took longer than expected, and after receiving confirmation, the phone was left on SOS mode with no service. This caused significant inconvenience and disruption. What made the experience worse was the poor customer service. It was difficult to… Read more
get timely assistance, and the support provided was not helpful in resolving the issue quickly. As a new customer, I expected better communication and support during the activation and porting process.
While the plans are affordable, the combination of service issues and poor customer support has left a negative impression. I hope ALDI Mobile improves both its customer service and the reliability of its activation process.
Dont use Aldi mobile! I had 1.5+ tb of data taken from my mobile account by Aldi mobile I have been a loyal aldi mobile customer for many years so no surprise my credit card expired. I went in to their site and changed it over and it asked what plan. I knew it was around $25 but after so many years it can be hard to remember something as inane.… Read more
So I changed up my card details and tapped the $23 plan as there was no $25 plan. I went back and it said all my data for the last 5+ years has been wiped. So thinking this was a mistake I went back and called up to inform you of the mistaken removal of a terabyte and a half of data. It is not set up to help the customer. I ended up having to call as they had wiped most of the ir email contact details. I was told I changed to a lower plan therefore I lose the data. Not at all caring for a long term customer but I said ok I will go back to the old $25 plan then, even though on line it doesnt exist. They said this was not an option. The manager said that I couldn’t do that as I had changed it. I disagreed so she said she would take it to a higher manager. I asked if she could send a confirmation email to me about what we had discussed . She said she would. She did not send an email or any other message. This I assume is a mistake . So my only option in australia is go legal with an ombudsmen. I believe this needs to be addressed and if it is not by Aldi then it can be done by the Government. It is so wrong in regards Consumer law in this country and I will now pursue this avenue so now one else is caught in this unreasonable act. Dont get involved with this company unless you are a lawyer. I find this a completely unreasonable and a blatent money grab. I did not see the notifications as I was in an emergency ward in hospital with my mother who is not well. A 24 hour rollover is not what a reasonable person would expect after this length of loyalty. Avoid this company they have optimised core values by removing any humanity and human contact, and they are not reasonable to deal with as they try to corporately bluff the money out of you!
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I will rather purchase SIM card from the store and then join the plan after activation of the card