ALDI Mobile

While recently overseas, I submitted an e support ticket for a problem I was having with overseas roaming, however I didn't receive a reply for 6 days by which time I had returned to Australia. Appalling service & I am currently looking at other providers that may actually care about their customers.

Purchased a new phone and attempted to reactivate my esim on it. Rang Aldi mobile and they said they would send a QR Code to reactivate. No email was received. After 5 phone calls being told the same thing over and over and hours spent waiting for the QR code they finally tell me that their email system for sending QR codes isn't working and to… Read more

try again tomorrow. Really not good enough. Very disappointed and at this stage will probably change companies.

Yes, 1 more disastified customer. Keep uping the price my family of 5#'s will look elsewhere. Your service is getting worse in general and you want more. Seems greedy. That and your only selling the wholesale network. The telstra wholesale customers are put last over the genuine network subscribers.

I switched to PAYG temporarily as I needed to receive texts while overseas and while that was okay the data cost was prohibitively expensive charged $15 for 200 mb usage lost a customer thanks to lack of updating prices gone and won’t be back for good now with more telecom at a special price for commbank customers $23 for 60 gb data Show details

Used to offer low data plans for those who just needed access to a mobile phone but they have increased the data on these plans forcing people to pay more a month to make/receive calls/text. Removing the low data option from customers who don't need more is outrageous. Show details

Outstanding value and service for over 8 years!I have been a happy ALDI mobile customer for more than 8 years and highly recommend them. I’ve suggested them to family and friends, and everyone has had a fantastic experience. Their customer service team is always helpful when needed, and the data allowances are so generous it honestly feels like… Read more

having an unlimited plan. If you want great coverage, excellent service, and unbeatable prices, ALDI mobile is the way to go.

I live in Singapore and needed a prepaid option to keep my Australian number active and to be able to receive text messages. With a $15 recharge that only expires in 365 days, and using the Telstra network… a gold find.

I had an unfortunate experience with Aldi Mobile and gave it this very bad review, but that was some time ago. I have been using Aldi Mobile for the whole of our family for many years now, so I think I was a bit unkind to them. On just one instance, in general, they have been very good value, so I have modified my review. I helped a friend who… Read more

has a bare-minimum income and no phone or internet in his house. I gave him an old phone and recommended Aldi Mobile. His mum got him a SIM. When I set up an account for him, it wouldn't let me do a 365-day plan, just a monthly, so I signed him up for that on the basis that I could change it to the $139 superpac when the account was set up. I have seen the $139 plan advertised, and that's all he needs, just phone and sms. When I tried to change to the Superpac plan, I was told it no longer exists, and the only 365 plan is $289, which he cant afford. They said if he waits until September, the cheaper plans will become available, AS THIS IS A PROMOTION. That's disgusting and dishonest. They advertise cheaper plans, then after you have signed up, they force you to an expensive plan. I am very disappointed with Aldi

Absolutely shocking customer service. I have literally wasted hours without getting resolution to my problem at hand. Simply not worth the frustraion dealing with this crowd.

My family plan is jumping from $125 p/m to $160 p/m. Last month we had a huge increase in our data usage, nothing had changed, I rang and queried it, customer service were useless, eventually they forwarded it to their investigation team and no surprise, it came back saying it was our fault, I can assure you it wasn't. We went to apple and they… Read more

checked our phones, nothing was running in the background, no one had data roaming on, and at home we use wifi. Now we get an email saying that the price increase will include extra data, but I can't help but wonder if they somehow increased our usage so we think we need more. Not a happy camper,might be time to look into other providers.

Absolutely disgusting customer service from their Contact Centre after having a new card added to my account I asked a simple question why am I no longer getting emails every month to remind me that my account is Jude and it will be taken automatically from my account in x number of days it was something I used to get every month two months ago… Read more

because I didn't get the email I didn't realize I didn't transfer the funds across to my account so that there was money there obviously to pay for the Aldi and mobile phone bill so they told me I was 800 gigabytes of data that I had saved up in my rollover plan because I didn't have the phone saying I said but why didn't you send the email anyway emails did come back on and now I've noticed we don't get any emails at all so I asked a simple question eight times I was given a Gaslight response refused to answer the question telling me there's nothing wrong with my account which I know there's nothing wrong with my account the question is why do you not send us an email reminder anymore simple question refuses to answer it refuses to let me speak to a supervisor and actually claims they're all working over in the Philippines in a busy call center with no supervisor, yer not, not possible

Am absolutely furious with their recent plan changes. I stuck with them for years on their $25 plan as I felt it reasonable and it was sufficient for my purposes. Prior to ALDI Mobile I had come from Optus, who had a history of repeatedly 'congratulating' me and offering me terrible phone plans, essentially trying to get me of their then free… Read more

Facebook data plan - terrible offers and incessant.

What I initially appreciated about ALDI (aside from the pricing) was what felt like reasonable loyalty over the years. Not only was the amount of data decent on the $25 plan, but they even increased the data and at times had bonuses. They indicated no sign of removing this, and best of all, they didn't seem to pressure me or have unwanted contact to get me to change my plan. I have experienced crappy coverage in some areas of QLD including around Chermside and Springfield Central however, but for the price and ludicrous rollover data I had, I could accept it.

But then last year it happened. First they announced the retirement of the $25 plan. This concerned me greatly. Their customer service insisted there were no plans at that time of removing existing customers from this. I noted very plainly that I would jump ship if that changed, and I was very unhappy. I knew the day would come. And it has. They are forcing me off my $25 plan, with a crappy $28 'loyalty' plan (i.e. worse deal) that has 5G that is of no benefit to me, and considering the coverage issue, would only make things worse. I don't need 10 extra gig when I'm drowning in roll over credit. Nothing about this is a better deal to me.

You either die a hero or live long enough to become the villain. And this frankly now greedy frustrating gesture means I will be sticking to my guns and jumping ship. Loss of roll-over data or not, with cost of living as it is, I can only see this as a very bad move from ALDI Mobile. Whereas for me, I only see leaving them as a very good move financially and in coverage.

Just announced a 30% hike to my data plan. Service is terrible, app is clunky and very slow, and the email and web enquiry forms don't work so I can't even give feedback directly. Going elsewhere. Show details

5th Aug Purchased an Aldi $29 prepaid mobile plan physical sim online. Aldi webisite states give it up to 10 days for delivery. When i contact their call centre they then inform me it's 10 business days (14 days not the 10 days as per their website). Not off to a great start. 17th Aug I finally receive my physical sim , it's 5pm, i follow the… Read more

process to activate my new sim and had to pay again $25 to proceed. Why? Then I wait for the activation code and email to be sent. it's 9pm and still waiting. $54 later, No active mobile connection. Can't call them so emailed them. 2 day turnaround. This is the Telstar outage all over again. Don't waste your time with Aldi/Telstra mobile. Stick to their grocery shopping only.

On Saturday 8/08/2026 tried to call a friend, I got a message saying "The number you have called is not available from this service. For further information please contact your service provider" So I tried 3 other numbers, got the same message. So went onto the Aldi Mobile site, could not ring them either, ONLY the 2534 number which went… Read more

overseas, the person that I had difficulty understanding, when I told her the problem, I had to give her the last 6 numbers I tried to call and the times I tried to make the call. Then there was other bit and pieces, then she said she would end the call and try what she "had done" . Well she was gone I tried to call any number, still nothing. I have sent messages only to basically someone ask the same questions and if it doesn't work call back, well I couldn't call back because calling was the issue. What a bunch of numb nuts in the "service department" It is now 13th August 2026 still can not make a call, my phone works with another persons sim, but not with my sim "Hello Aldi replace the dam sim.

Often 'drops out' in areas where other services are working and when our home network experiences a power outage as the signal is poor if not supported by our own home WIFI; a real problem and potentially disastrous given we live in a high fire risk area. Also appalling when it comes to product support as when there was a problem when the system… Read more

crashed at the same time my partners monthly payment was being processed. Result? ALDI wiped 700GB of data rollovers despite being contacted on multible occasions. Really not happy with their service based (unsurprisingly) in Sydney and either oblivious or indifferent to the needs of non-urban customers.

My friends report great coverage but vi wouldn’t know, housebound with an injury I order a sim online the said I would wait up to 10 to receive it, three weeks later no sim no communication I rang them they said they would send a replacement another wait no apology no reply for them to express post it to me as I’m still bound. Four weeks after I… Read more

ordered the first one it turned up but they had canceled it so it was useless. I’ve ordered sims with Boost and Optus and got them within a week I’m very disappointed with the service or should I say lack of service

I bought an Aldi SIM. I couldn't login since I bought it..so it's dead. Aldi on line help personnel are not capable of fixing the problem. The managed to give me a new number and new account number.. HOWEVER signing in with my email is still tied to the old phone number and account number so I cannot sign in to top up .. I'm sick of ringing them with no success

Aldi Disconnected and blocked my phone for making too many phone calls to Australian numbers. We live in Australia. We ONLY call Australian numbers. Imagine blocking both outgoing AND incoming calls because you're using your phone as intended. Customer service is based on scripts. Took several calls to try and rectify issue. They tried to blame… Read more

my perfectly working phone for not registering their SIM when their end hadn't rectified the issue. No reimbursement. The only apology for stuffing up on their end was 'sorry for the inconvenience'. It was way more then an inconvenience.

I was with them for years and had not many problems but if you ever need help you'll be screwed. I couldn't access my voicemail and they proceeded to wipe voicemails I had saved from family members that had passed. Told me it wouldn't delete them. Switching providers.

Ordered $39 SIM card online as it’s not available in the stores. They mentioned it will be delivered in 10 business days but I was told that it was dispatched 48 hours (third day) after I placed an order. It’s been nine days since I placed an order and I don’t understand why it was not delivered in last six days. Show details

Aldi Mobile. Cannot call out, it says insufficient funds but Aldi confirm that I have plenty of credit and it's a known issue, even though it has been happening for months. Have called over a dozen times, zero help. Right now I've been on hold over an hour so clearly they are useless in all respects. I'm going to find a new carrier right now.