Best Mobile Phone Service Providers

She is to helpful,good,great Bye Thanks Have a nice day Good great nice

Noah Jones was very patience with me and helped me with all my queries.

Lei was most helpful answered all my questions assisted with my change of detail and is proberly worth more money than you pay her. Show details

** UTTERLY USELESS COMPANY (update 26/04/26- 2 weeks later & DODO still cannot complete any basic tasks) Further days on & STILL no transfer! Its now… Read more

over 2 weeks and this bunch of incompetent people still cannot manage the simple task of answering my emails or transferring my Internet. Theyve only suggested that I go into the portal which Ive repeatedly told them i will not do. It’s a very simple transfer, there’s no need for the drawn out games which they’re only doing to hike up my monthly fees . Save yourself the time & trouble & never sign up with this useless failure of a company.

***BE WARNED! Update as of 23/04/26. STILL NO ACTION or communication from Dodo! Theyre truly the most inefficient & useless company I’ve ever had to deal with! Here we are some almost 2 weeks later & Dodo still can’t & won’t move my internet AND STILL do not communicate. They don’t respond via email, they do nothing. I’ve asked NUMEROUS TIMES for them to move my internet & they have done absolutely nothing! I’m now switching companies- they’re too utterly incompetent, slow & useless. Their deceptive motto about making your move easy is laughable. Don’t use this complaint unless you want headaches & stress! ***

***BE WARNED!! Terrible service. Don’t go to DODO if you ever need to move house & transfer your home internet! *** Change over when moving house has been an absolute nightmare. They stated “enjoy an stress-free move with Dodo”….. Nothing could be further from the truth, it couldn’t have been made any harder! A week later after initially attempting to do this online (basic transfer to only a couple of suburbs away) I still can’t get anywhere! Nil response, nil follow up from dodo, they’re utterly useless! You’re meant to be able to fill it out easily online but no that’s a headache as well because then they tell you that they can’t process it and that they need to speak to you on the phone (call later). Then to make this frustrating experience worse, they initially also tried to get me to pay a higher amount per month. Terrible incapable service; terribly frustrating and terribly time-consuming & utterly useless. Once they have your business they go slack & incompetent on you. Im now having to look at other companies as they’re impacting me being able to work at home at my new address- they’re frightful. Find another company, I had terrible issues signing up too (taking out money from my account). I think it would’ve been easier in the 1990s than what I’m currently experiencing. Theyre ‘tech’ & yet they can’t even complete a simple task such as transferring internet between 2 simple home addresses! Just ridiculous

Lost my phone, due to buy a new one anyway - Pennytel had me disconnected from old phone and reconnected to new phone within 24 hours. Great service. They also list called numbers on invoices - an absolute necessity for me. Show details

Perfect esim!! Was amazing for japan and aussie. Super reccomended

We wanted to activate our new pre-paid Kogan mobile service, and keep our number. We had difficulties with the on-line procedure, so we called… Read more

them. A polite gentleman called Muzammil helped us through the process, with a great deal of patience and knowledge. We now have a very good opinion of Kogan Mobile, and hope this experience is typical of their service. Another positive: they always seem to answer calls quickly.

Fantastic customer service from the Perth Airport team at Telsim Tasme was very helpful

Cameron's service was excellent. He was efficient, understood what I needed and responded to my questions politely and thoroughly. He has a very… Read more

pleasant and professional phone manner; basically the perfect customer service and my query was solved quickly. The wait on the line was a little long, but I did have the option of leaving my number for a call back and unlike with some companies, the jingle was actually happy and pleasant to listen to. I did not mind waiting.

While initially I had trouble contacting CMobile, once I did make the connection, it was a great customer experience. Looking forward to continued great service. Show details

Unbearable! Simcard was damaged and requires replacement. It is a business phone which takes only a physical SIM and unable to receive calls or texts… Read more

with codes. It's been registered in a business name so authentication couldn't happen through the app. It has been offline for two weeks while we wait for calls etc.. from different departments to authenticate and send out a replacement SIM card. It's still not resolved and VERY stessful!

Was doing some eSim setup and I was a complete noob, but I was connected to an agent and Cristina helped me out plenty! It was a cheap price and may seem a little daunting at first, but they made it as calm and reassuring as possible. Good on them!

Gayaahi was very helpful and very patient with me. Thankyou

I realise this is for mobile service but just want people to know that I have had their NBN now for three weeks and have had more drop outs in that… Read more

time than I have had for the past five years. This is by far the worst internet I have ever had. I have already organised it to be changed over in a few days

Slow internet. You always pay in full even if you haven't used the service (regardless of if data-wise or period-based.) Very poor customer service as well. Will close your case as soon as they replied to your concern. Show details

The worker who helped me switch to Tangerine was very nice and patient with me. When I didnt understand a question she would politely repeat it or put it in a way I could understand.

I was with Belong for the past almost 2 years, was always having slow connection issue around certain suburbs. I could not be bothered to reach out… Read more

to customer service and I thought it was just the same for most people. Turned out this issue was getting worse and only happened to me and my friend who were with Belong. I talked to the 'specialist' specifying all the details of the issue, they ended up proceeding with internet maintenance in an irrelevant area. I wrote back to them and they opened the case for me, however never got back to me ever again. I followed up after about 1-2 weeks, they re-opened the case and still no one got back to me. Just switched to a different provider this morning and will recommend my friend to do so as well :)

Their customer service is very responsive, and they reach out promptly via email. I have had to contact them a few times to setup my account and… Read more

such, and in the most recent interaction, they explained what was going on with my attempt to setup direct debit, and sorted out everything relating to my issue.

10/10 customer service, from a company that puts a focus on being helpful.

Had some challenges with name matching previous carrier exactly. Customer support were very genuine in trying to assist. Solution did take a while and multiple chat sessions. Did think to myself though would be easier just to pick up a phone. Show details

If you're looking at the deal offered by this Telco - look away NOW!! they took my phone number and my money on a Friday afternoon. They cannot be… Read more

contacted on a weekend or a public holiday. Customer service? None Unless you are a professional in IT avoid this company!

Very unhelpful, especially when dealing with a direct debit for a number i don't have, very bad service

fast and efficient service – I have a business and my phone service was not working, could not make a phone call or receive a call. As my internet was still working I went online… Read more

and got in touch with Ignite . Camille was great she gave me instructions as to how to reset the phone system and it was up and running in under 10 minutes.

Help Please – If you would like to die at an early age, sign up. 15 minute wait to chat online to someone. Then they take 5 minutes to respond to each message.

easy to operate, easy to install, no problem at all

After months with no service and no response AGAIN from them, I suddenly got an email asking "Did we forget something?" It also said " Your ALDI… Read more

Mobile service xxxxxxxx expired so you might have noticed that you can't make calls or send SMS. You'll still receive calls and messages but only for the next 10 days. NO service at all has existed for months.not even being able to receive alls. What farcical service.

Be careful of boost, because if a good deal seems to good to be true it's probably is! I bought a $12 pre paid sim from woolworths, which woolworths dont offer a refund on sim cards. The sim serial number is invalid! Show details

I’m posting this as a reference for anyone considering Lebara’s 1-year prepaid plan. This happened last year. In early April, I bought a discounted… Read more

Lebara Starter Pack from Woolworths. Then, in early October, I tried to activate it, but it did not work. When I contacted customer service, they told me that the Starter Pack had to be activated within 2 months of purchase, and that my SIM had already expired. They kept telling me to buy another $2 SIM card.

After looking into it, I found that many other customers had been told the same thing, which made the whole situation feel even more frustrating. I had never experienced anything like this with other telecom providers, so it sounded unreasonable. I asked if they could simply send me an eSIM instead, but they refused. I then requested a refund.

Later, when I checked Lebara’s website, it clearly said that the SIM could be activated within 1 year of purchase. At that point, I considered going back to argue my case again, but I decided not to bother and just accepted the refund.

Thankfully, I later found a cheaper 1-year plan from another provider, activated it, and have been using it without any problems.

I used Lebara once about 7 or 8 years ago, and back then, the number transfer was very slow, and customer service was poor, which is why I stopped using them. When I saw this discount, I thought their service might have improved, so I made the mistake of buying it again. Clearly, nothing has changed. I will never buy Lebara again.

So, for anyone thinking of buying a 1-year plan in advance, be careful. If you do not activate the SIM within 2 months, it may expire, according to customer service, leaving you unable to use it when you need it most.

I used AGL Mobile’s 20GB plan for $25/month, but unfortunately my experience wasn’t great. The signal was quite poor and the internet speed was… Read more

often slow. I also use AGL for my home internet, and when the WiFi becomes unstable, my phone automatically switches to mobile data without me realising.

The biggest issue is the automatic data top-up. When my data was running low (for example, a few days before the end of the billing cycle), AGL would automatically charge $10 for extra data without any confirmation. This happened to me multiple times over the last 5 months.

There were even instances where the extra data was used up very quickly, and I got charged again the next day for another $10. It adds up, and it’s frustrating because you don’t get a clear warning or control over it.

In the end, I had to pay higher bills than expected, which is why I decided to switch to another provider.

I would not recommend this service if you want better control over your spending and more reliable connection.

Terrific service. Requested new sim card after hours on a Friday. Couriered on Monday from Queensland to WA and received sim card Tuesday morning.… Read more

Great to talk with an Australian instead of someone you cannot understand. I have been with Think for 15 years with no problems at all.

Flip used to offer a cheap mobile plan, so I switched to Flip last year, but the plan has become more expensive, so I am switching to a different… Read more

provider. The switching process ran into problems as the port out number was not my account number, It was instead a generic number provided in Flip's help pages. Flip then cancelled the number I was trying to port out, stopping the porting process.

Customer support was very helpful and reconnected my number, then helped my port out using the right port out number.