Best Mobile Phone Service Providers

These days, mobile phone service providers are offering more and more add-ons at increasingly competitive prices. There’s more to finding a great deal than just going for the cheapest phone plan, but knowing what to look for can help you see past marketing buzzwords to find a provider and mobile phone plan that work for you. Continue reading...

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Based on 40,298 reviews
SpinTel Mobile

SpinTel Mobile 🏆 2024

4.8  (1,008)
 Summary
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Son
SonSYDNEY
 
Good customer serviceRhea was a great customer service agent able to solve our problems promptly and professionally.
Moose Mobile

Moose Mobile 🏆 2024

4.7  (3,278)
 Summary
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Sael
SaelNSW13 posts
 
Spotty dataI’m also having issues in metro Adelaide with occasions of spotty data. Meaning pages won’t load for a bit.
C Mobile

C Mobile

4.6  (297)
 Summary
wens
wensQLD32 posts
 
Poor reception daily inside and out turned out to be more expensive with less serviceVery poor lucky if I got 3 bars,mostly 2..impossible at shopping centre.
BEWARE my $39 plan cost me $54. even though with them around 3 weeks. Show details
wens
wens  
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Peter has refunded prorata money into my account as he said he would..Thankyou 4 star rating

Felix Mobile

Felix Mobile

4.4  (861)
 Summary
A A.
A A.VIC2 posts
 
call consumer affairs and get these scammers arrested immediently!Do not fall for their cheap plans, it's not what you think. It's a scam. They're not even interested in signing you up. They just want your personal details so they can sell it to indian scammers! Show details
Felix Mobile
Felix Mobile   DM   
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Pennytel

Pennytel

4.4  (1,317)
 Summary
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Ruth D.
Ruth D.TAS3 posts
 
Pennytel
Pennytel   DM   
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Hi Ruth, We are sorry to hear of your experience could you please send a private message with your account number or phone number so we can look into this for you. Thanks Pennytel

MATE Mobile

MATE Mobile

4.2  (508)
 Summary
rjs
rjsVIC2 posts
  Verified
Great coverageI joined Mate about a month ago. Very happy with the phone coverage and data. Show details ·  1
Vaya

Vaya

3.9  (3,119)
 Summary
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trevor d.
trevor d.WA
 
Kogan Mobile

Kogan Mobile

3.6  (2,569)
 Summary
Gerard
GerardVIC
 
All Good,,Prem from kogan activated recharge for me, went smooth
, iv been with Kogan, Melbourne Australia about 7 years, no problems, best for price, Gerard.. Show details ·  1
Yomojo

Yomojo

3.3  (268)
 Summary
mark1300.g
mark1300.gQLD
 
By far the best telco company!Yomojo is hands down the best telco service provider I've ever dealt with. Lightning-fast internet speeds and excellent customer service, just really responsive. Reliable connection. Highly recommend to anyone wanting fast speeds that doesn't drop during high traffic times and great service. Show reply
Amaysim

Amaysim

3.2  (3,224)
 Summary
Ralph G.
Ralph G.VIC3 posts
 
Why internet so SLOW on my TWO AMAYSIM PHONES. Troubleshooting minimal service !!!!! Pathetic !!!2mbps, very slow on two phones, pathetic, no after hours service !!!!!!!!!!!!!!!!!!!! Show details
AGL Mobile

AGL Mobile

3.4  (83)
 Summary
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anthony p.
anthony p.NSW2 posts
  Verified Large Plan
Great vale for moneyTook up the 250gb large 4g plan. Great value. Plenty of data. Works well Show details ·  1
Dodo Mobile

Dodo Mobile

3.1  (670)
 Summary
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Chum
ChumWA
 
Smooth transitionThe online SIM activation and onboarding process is very efficient, and easy to use. Show details ·  1
Circles.Life

Circles.Life

2.8  (1,161)
 Summary
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Karen H.
Karen H.SA2 posts
 
Goodtel Mobile

Goodtel Mobile

4.8  (12)
 Summary
AshleyW
AshleyW
 
Worth making a changeNice company with good social values. Telephone support is good.
Happy with Telstra wholesale coverage. Show details ·  1
Belong Mobile

Belong Mobile

2.6  (1,570)
 Summary
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Not again.
Not again.Gotham13 posts
 
Slow and bad coverageSlow and bad coverage. Started ok with well over 200Mbs on 5G but now much slower than 4G and friends with a different company can get a 4 bar signal where I might get 1 and 10 to 20x the speed. Show details
Belong
Belong   DM   
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More Mobile Sim Only Plans

More Mobile Sim Only Plans

4.1  (13)
 Summary
Maddy B
Maddy BNew South Wales
 
Great!Claudette was really helpful getting everything set up. The process was seamless and straightforward. Show details
ACN Pacific Mobile

ACN Pacific Mobile

3.2  (26)
 Summary
Narayan
NarayanWA
 
Excellent serviceI am using Vodaphone service since 2009. Recently switched with ACN Vodaphone, my experience is I am saving on monthly bills and also getting enough data for myself and family. It’s awesome when we use service with satisfaction and helping friends whom we know is great. I have no issue with this service. Show details
Tangerine Mobile Sim Only Plans

Tangerine Mobile Sim Only Plans

2.9  (37)
 Summary
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DeeJay
DeeJay2 posts
 
Tangerine Telecom
Tangerine Telecom   DM   
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Hi Deejay we are sorry to read of your above review. We have sent you a private message to discuss this with you. Thanks, Team Tangerine

Ignite Telecom

Ignite Telecom

3.4  (18)
 Summary
Ebrahim
EbrahimQLD2 posts
 
Everyday Mobile from Woolworths

Everyday Mobile from Woolworths

2.3  (1,236)
 Summary
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Anand
Anand4 posts
  Verified
Lycamobile

Lycamobile

2.3  (1,279)
 Summary
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SLL
SLLQLD20 posts
 
Lyca Mobile
Lyca Mobile   DM   
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Lebara Mobile

Lebara Mobile

2.3  (691)
 Summary
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Mahmudul
Mahmudul3 posts
 
No customer service at allThere is no customer service at all. After 2 months of activation of my service they disconnected my service. I tried to contact them by phone, email and live chat but cannot. Do waste your money..... Show details
ALDI Mobile

ALDI Mobile

2.2  (2,074)
 Summary
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Napoleon
Napoleon
 
TeleChoice Mobile

TeleChoice Mobile

2.5  (66)
 Summary
vivalgos
vivalgos3 posts
 
FRUSTRATINGdirect debit paynent was not processed. Tried ringing the support number given. No luck. It kept on disconnecting. Went to the chat line. 11th in line. Waited...waited... waited.... got down to 1st in line...then DISCONNECTED! Show details
Boost Mobile

Boost Mobile

2.0  (1,495)
 Summary
Alain A.
Alain A.5 posts
  Verified
Think Mobile

Think Mobile

2.8  (22)
 Summary
Loz
LozQLD
 
Catch Connect

Catch Connect

2.1  (256)
 Summary
Elizabeth B.
Elizabeth B.2 posts
 
Awful customer serviceAtrocious customer service. Sent the wrong sim, and spent a day being passed between their customer service teams who were incredibly rude Show details
E.Tel

E.Tel

2.3  (55)
 Summary
Kurt Y.
Kurt Y.NSW
 
Great value for moneyGreat value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. Show details
Coles Mobile

Coles Mobile

1.8  (346)
 Summary
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JMO
JMOVIC2 posts
 
Exetel Mobile

Exetel Mobile

2.0  (71)
 Summary
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MaxxPower56
MaxxPower56QLD2 posts
 
Exetel Mobile
Exetel Mobile   DM   
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A close up of a man's hands using a smartphone on a street in the evening

First things first: think about your phone use

Before you start comparing mobile phone service providers, you’ll need to consider how you use your phone.

  • How many calls do you usually make a day, and how long are those calls? Multiply the minutes by 30 to get an idea about how many you’ll need your mobile plan to cover.
  • Who are you calling - do you only call local numbers, or will you also be making international calls?
  • How much data do you usually use per month? If you stream music and videos frequently, or download a lot of media, then you’ll probably need quite a few gigabytes.
  • Will you need international roaming for when you travel?

What types of plans can I choose from?

One of the first decisions you’ll need to make is whether or not you want a new phone with your plan. You can either choose to keep your current phone and only pay for usage, or you can buy a new phone, either outright or as part of a plan.

If you plan on using your current phone

  • Prepaid SIM-only plan. You prepay for your usage by buying credit to make calls, send texts, and use data. You usually have a certain period to use your credit (usually 30 days) before it expires - if you run out of credit, you’ll still be able to receive calls.
  • Postpaid SIM-only plan. You receive a certain amount of credit and pay at the end of each month - if you exceed your monthly limit, then you’re charged more for the extra usage.
Prepaid SIM-only planPostpaid SIM-only plan
Pros
As you only get what you pay for, you won’t be slapped with any surprise charges - this also makes them a great option for parents buying their child’s first phone plan.
You’re not locked in to minimum-term contracts.
Cons
Your credit usually has a set expiry, so you have to use it or lose it before the period is over.
Prepaid plans require you to manually “recharge” your credit.
If you’re using up all your credit before it expires, it’s likely you’ll be spending more each year than if you were on a postpaid plan.
You could be left without credit when you need to make an important phone call or use your data.
Pros
They generally offer better value for money than prepaid deals.
Every month you’re automatically billed and your credit is reset, making it more convenient.
You’ll always be able to call, text, and use data on your phone, so you won’t be stuck without phone use in an emergency.
Cons
Postpaid plans often require you to sign a contract (often 12 months), however there are still plenty of plans that are contract-free and let you pay month-to-month.
Costs for going over your usage limit are often quite high.
You may need to pay an early termination fee if you want to break the contract.

The bottom line?

Postpaid plans are generally suited to regular phone users who don’t mind committing to a monthly bill, while those who use their phones a bit more sporadically and are comfortable topping up when they need it may find a prepaid plan is better for them.

If you need a new phone

  • Buy a new phone outright. You pay the whole cost of a phone upfront, then choose a prepaid or postpaid SIM-only plan to call, text, and use data on your new phone.
  • Buy a new phone on a plan. You are billed monthly on a contract, spreading out the cost of the new phone. This means that as part of your plan you’ll pay for your phone, your usage, and any excess usage.
Buying outrightBuying on a plan
Pros
You can easily switch between plans or providers, as you don’t need to sign a contract.
It often works out to be cheaper to buy a phone outright and get a SIM-only plan from a smaller telco.
You own the phone straight away.
You can opt out whenever you want.
Cons
There’s a high initial cost in buying a new phone outright.
Pros
There aren’t any upfront costs.
Some telcos offer special deals, such as discounts when you bundle your phone plan with other plans (such as your home phone and internet) when you buy a phone from them.
Cons
You don’t own the phone until you’ve paid it off - these contracts are generally 12, 24, or 36 months.
Ending the contract early will incur extra costs - these are often quite high.
The range of mobile phones you can choose from is often limited to popular brands and newer models.
Not many MVNOs - which generally offer better value for money - let you buy a phone on a plan.
The telco may conduct a credit check before you sign the contract.

Understanding mobile networks

There are only three mobile networks in Australia: Telstra, Optus, and Vodafone. If you choose a plan from a different provider, it will still use one of these 3 networks.

These smaller providers - known as Mobile Virtual Network Operators (MVNOs) - can often offer cheaper plans because they aren’t paying to manage a network.

Telstra networkOptus networkVodafone network
- ALDI Mobile - Belong - Boost Mobile - Lycamobile - Pennytel - Southern Phone - Tangerine Telecom - TeleChoice - Woolworths Mobile- amaysim - Coles Mobile - Dodo - Exetel - iiNet - Jeenee Mobile - Moose Mobile - OVO - Southern Phone - SpinTel - Vaya - Yomojo- Hello Mobile - Kogan Mobile - Lebara Mobile - TPG

Comparing coverage

Not all phone providers offer the same coverage - to choose what’s right for you, you’ll have to consider a provider’s geographic coverage and the strength of this coverage.

Think about where you plan to use your phone - if you travel often around the country, then you should take into consideration the different places you travel, particularly if they’re more remote.

The website of any mobile service provider should have a coverage map, where you can enter a postcode to see the amount and quality of coverage in the area.

Ask yourself the following questions when comparing coverage across mobile providers:

  • Is 3G, 4G, or 5G offered in locations that you frequent, such as home and work?
  • Is the coverage adequate when you’re inside a building?
  • What download speeds can you expect in locations that you frequent?

Some phone companies also offer a coverage guarantee, letting you trial out the service and if you want, cancel and receive a refund within the first month if the coverage isn’t to your satisfaction.

A map of Australia highlighting the areas that Telstra covers Telstra Coverage MapA map of Australia highlighting the areas that Optus covers Optus Coverage MapA map of Australia highlighting the areas that Vodafone covers Vodafone Coverage Map

What else should I consider when choosing a provider and plan?

Inclusions

Considering your own phone usage should give you a good idea of how much call, text, and data you need your plan to cover - this will also help prevent you getting a plan with more inclusions than you need.

Unlimited call and text is generally the standard for SIM-only plans costing over $10 per month, so where plans vary more is the amount of data offered.

Some plans also offer data rollover, letting you use unused data in the following billing month, but some providers are more generous than others when it comes to this.

International calls and roaming

The big phone carriers generally offer better value for money when it comes to international usage packages. Vodafone, for example, offers plans with $5 international roaming per day in over 80 countries.

If you call or text international numbers, look up the costs of these. Call prices can also vary between different countries, so make a note of where your overseas friends, family, or colleagues live and check this against any plan you’re considering.

Get the essentials by reading the Critical Information Summary

Before committing to a plan, look at the Critical Information Summary (CSI) - all telcos must provide one for every plan they offer. A CSI cuts through the noise and outlines the nuts and bolts of the plan, such as the price, inclusions, costs, contract length, and early exit fees.

Price

Plans can range anywhere from under $15 a month for the cheapest SIM-only plans to $150 and upwards per month for plans that include a smartphone and accommodate substantial usage.

Work out your budget and the maximum amount you can spend on your mobile plan, noting that this will have to be a higher amount if you’re buying a phone on a plan.

Consider the price per gigabyte if you exceed your data usage - many telcos usually charge around $10 per GB, however this varies across providers. Ideally, you should be spending less than your maximum budget on a plan to allow for a bit of cushion for the months where you may need to go over.

If you’re concerned about paying for extra data, look for a plan that offers data capping - this will suspend your usage when you’ve used up all your data, so you won’t be faced with bill shock at the end of the month.

Will they port my number?

Changing your number is a hassle that most people would prefer to avoid, so if you’d rather keep your digits, check whether the provider you’re considering will accept a ported number. Your current telco is legally required to port your number to your new provider if you ask them to.

Extra perks!

Certain plans offer you sweet deals and discounts if you sign onto their service. For example, Woolworths Mobile offers a discount on groceries bought at Woolworths if you sign up to their service and are part of their Everyday Rewards system.

Some telcos also partner up with airlines to give you frequent flyer points, while if you’re a student, you could be able to score discounts or bonus data on certain plans. Just ensure you read the fine print to check that you’re actually eligible to receive what’s on offer.

Wrapping up

If you’re still having trouble committing to a plan, then reading reviews can be a useful place to start. They can give you a better indication of coverage, how easy it is to reach a customer service operator if you need help, and general consumer satisfaction with a provider or plan.

You should know the ins and outs of a plan before you commit to it. Reading the CSI and considering your phone needs (taking into consideration how these needs may change in the future) and budget will help you know exactly what you’re signing up for and set you up for fuss-free calling, texting, and internet exploring.

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