Best Mobile Phone Service Providers

These days, mobile phone service providers are offering more and more add-ons at increasingly competitive prices. There’s more to finding a great deal than just going for the cheapest phone plan, but knowing what to look for can help you see past marketing buzzwords to find a provider and mobile phone plan that work for you. Continue reading...

  • Services (27,855)
    • Mobile Phone Service Providers (61)
    • Shops (13,420)
    • Home Improvement (2,551)
    • Finance (1,987)
    • Home Builders (1,123)
Brand
Search brand...
Rating
Network Used
International Roaming Offered

Based on 39,211 reviews
SpinTel Mobile

SpinTel Mobile 🏆 2024

4.8  (768)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Ric
Ric3 posts
 
Spintel and Modem setupWe were connecting a modem to the NBN DSL network, CAROL was available to help with the setup. She walked us through the whole process and knew exactly what to do. Thank you CAROL!
Moose Mobile

Moose Mobile 🏆 2024

4.7  (3,119)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
srajbir20
srajbir20
  Verified
Quality service for low pricesGreat service and very good Coverage. Very cheap plans for quality service. I talked to Ethan customer care guy just now and loved the service he provided. Thank you Ethan. Show details
C Mobile

C Mobile

4.6  (296)
 Summary
Zed95
Zed95QLDSouth East Queensland, QLD29 posts
  Verified
Felix Mobile

Felix Mobile

4.5  (834)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Jarryd
Jarryd
  Verified
Cheap 2MB/s unlimited reliable internetBest prepaid deal I've ever had. Reliable internet with good coverage. Used my mobile hotspot for PC gaming and ping was great. 10/10 would recommend. Show details ·  1
Pennytel

Pennytel

4.4  (1,317)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Ruth D.
Ruth D.TASNorth-West & West coast, TAS3 posts
 
Pennytel
Pennytel   DM   
More

Hi Ruth, We are sorry to hear of your experience could you please send a private message with your account number or phone number so we can look into this for you. Thanks Pennytel

MATE Mobile

MATE Mobile

4.2  (486)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Saul A.
Saul A.VICGreater Melbourne (Metropolitan), VIC5 posts
 
MATE
MATE   DM   
More
Vaya

Vaya

3.9  (3,115)
 Summary
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Sorcha B.
Sorcha B.3 posts
 
Good low cost planI have been with Vaya for about ten years now. Really good value for money, hardly ever any service issues (bar the major Optus outage), online chat available to sort out issues. The only real issue I've had is accessing my account online, there are consistently issues with the website. This is a pain but overall it's a good provider. Show details
Kogan Mobile

Kogan Mobile

3.6  (2,535)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Raj
Raj18 posts
 
Yomojo

Yomojo

3.3  (263)
 Summary
Rob C
Rob CNSWSydney, NSW3 posts
 
Yomojo
Yomojo   DM   
More
Amaysim

Amaysim

3.2  (3,197)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Rei
Rei
 
AGL Mobile

AGL Mobile

3.5  (80)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
annienguyen.annguyen
annienguyen.annguyen
  Extra Small Plan
Worst service. They try to trick customersThey advertised $5 month plan. I registered for my poor mum who somehow lost her wifi connections from home. They automatically put data into her plan and charged us. I rang them and advised to stop it but they continued add more data and charged us more. I cancelled their service right away. DO NOT USE them. $5 is unreal plan. Show details
AGL
AGL   DM   
More
Dodo Mobile

Dodo Mobile

3.1  (639)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Craig D.
Craig D.
 
Circles.Life

Circles.Life

2.8  (1,090)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Sam
SamNSWSydney, NSW
 
Great value with great customer serviceI could easily rate this company 10 out of 10.
They are very understanding to ones telco needs.
Great value and great customer service.
Keep up the great work.
God Bless you all. Show details
Belong Mobile

Belong Mobile

2.6  (1,552)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Jasmeet S.
Jasmeet S.
 
[Content Removed] up services!! We have been out of Internet from the last 5 days and still nothing!![Content Removed] up services!!
We have been out of Internet from the last 5 days and when I asked them to compensate for all the mobile date we have been using they said, "oh sorry we are only going to refund you back for the number of days you been out of service"

Never coming back to you [Content Removed],

Goodtel Mobile

Goodtel Mobile

5.0  (9)
 Summary
Janet C
Janet CVICNortheast, VIC
 
ACN Pacific Mobile

ACN Pacific Mobile

3.2  (26)
 Summary
Narayan
NarayanWAPerth, WA
 
Excellent serviceI am using Vodaphone service since 2009. Recently switched with ACN Vodaphone, my experience is I am saving on monthly bills and also getting enough data for myself and family. It’s awesome when we use service with satisfaction and helping friends whom we know is great. I have no issue with this service. Show details
Ignite Telecom

Ignite Telecom

3.4  (18)
 Summary
Ebrahim
EbrahimQLDSouth East Queensland, QLD2 posts
 
Lebara Mobile

Lebara Mobile

2.3  (649)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Hani N.
Hani N.SAMetropolitan Adelaide, SA
 
Everyday Mobile from Woolworths

Everyday Mobile from Woolworths

2.3  (1,222)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Mtdkr
Mtdkr
 
Everyday Mobile from Woolworths
Everyday Mobile from Woolworths   DM   
More
Lycamobile

Lycamobile

2.3  (1,271)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
John Paul H.
John Paul H.
 
KNOWLEDGEABLE AGENTNate from The Philippines assisted with my concern today. He was very knowledgeable with the product and was able to give options on what to do. His soft skills too came unparalleled by being genuinely empathetic with my situation. This is the kind of agent that should be encouraged to lead a team. Well done, mate! Show reply
TeleChoice Mobile

TeleChoice Mobile

2.5  (64)
 Summary
Ivy C.
Ivy C.VICGreater Melbourne (Metropolitan), VIC2 posts
 
Difficult to activateBrought a prepaid plan for mom and it’s was a pain to activate the sim card, it won’t tell you which step in verification rejects so after hours of trying and a call to the customer support, it was the address that i put in and selected from menu that failed to pass through, overall just not very user friendly Show details
ALDI Mobile

ALDI Mobile

2.2  (2,042)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
hart m.
hart m.
 
THE [Content Removed] MOBILE NETWORKThe [Content Removed] mobile network, scam take your money, cannot call them, scam, rubbish!!
I have paid $50 but I cannot use my phone.
Pissed off now and change to boost mobile right away.
Tangerine Mobile Sim Only Plans

Tangerine Mobile Sim Only Plans

2.8  (25)
 Summary
Kevin Y
Kevin YVICGreater Melbourne (Metropolitan), VIC6 posts
 
Really bad chat customer service supportAfter using the mobile for one day. I moved the service to another carrier. The chat customer service level is really bad. Firstly was wait time then chat was transferred all over the place. I had to repeat the issue for multiple times. Finally, I was told it wasn't their problem. Show details
Tangerine Telecom
Tangerine Telecom   DM   
More

Hi Kevin Y, we are sorry to read of the above issues and wish to discuss this with you. We have sent you a DM to assist you.

Boost Mobile

Boost Mobile

2.0  (1,461)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
D.Da123
D.Da1234 posts
 
Think Mobile

Think Mobile

2.8  (22)
 Summary
Loz
LozQLDSouth East Queensland, QLD
 
Catch Connect

Catch Connect

2.1  (246)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
jlasco
jlascoVICGreater Melbourne (Outer), VIC3 posts
 
This is imperfect!! I can live without itOften Data and voice unavailable. Lots of apology from front hand staff but no action or follow up ro resolve issues. Out of desperation decided to go with another provider (Happy now!) and asked for a pro-rata refund and it was refused. Definetely not recommended even to my worst enemy. Show details
Coles Mobile

Coles Mobile

1.8  (340)
 Summary
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Helenp
HelenpVictoria14 posts
  Verified
E.Tel

E.Tel

2.1  (50)
 Summary
John
John16 posts
 
Changed my mindJust a reminder to such companies, people read reviews. I've changed my mind because of all the bad reviews, I will be staying with my current provider.
Exetel Mobile

Exetel Mobile

2.0  (70)
 Summary
Krish
Krish
 
Poor connectionMobile signal most of the time is very poor and keeps dropping off. Show details
Exetel Mobile
Exetel Mobile   DM   
More
Reward Mobile

Reward Mobile

2.8  (14)
 Summary
Happy customer
Happy customerCraigieburn14 posts
 
Reward mobileLong time since we are with Reward Mobile, never had a problem with them, there customer service department has always been really good & professional. Highly recommended.

 Show details

A close up of a man's hands using a smartphone on a street in the evening

First things first: think about your phone use

Before you start comparing mobile phone service providers, you’ll need to consider how you use your phone.

  • How many calls do you usually make a day, and how long are those calls? Multiply the minutes by 30 to get an idea about how many you’ll need your mobile plan to cover.
  • Who are you calling - do you only call local numbers, or will you also be making international calls?
  • How much data do you usually use per month? If you stream music and videos frequently, or download a lot of media, then you’ll probably need quite a few gigabytes.
  • Will you need international roaming for when you travel?

What types of plans can I choose from?

One of the first decisions you’ll need to make is whether or not you want a new phone with your plan. You can either choose to keep your current phone and only pay for usage, or you can buy a new phone, either outright or as part of a plan.

If you plan on using your current phone

  • Prepaid SIM-only plan. You prepay for your usage by buying credit to make calls, send texts, and use data. You usually have a certain period to use your credit (usually 30 days) before it expires - if you run out of credit, you’ll still be able to receive calls.
  • Postpaid SIM-only plan. You receive a certain amount of credit and pay at the end of each month - if you exceed your monthly limit, then you’re charged more for the extra usage.
Prepaid SIM-only planPostpaid SIM-only plan
Pros
As you only get what you pay for, you won’t be slapped with any surprise charges - this also makes them a great option for parents buying their child’s first phone plan.
You’re not locked in to minimum-term contracts.
Cons
Your credit usually has a set expiry, so you have to use it or lose it before the period is over.
Prepaid plans require you to manually “recharge” your credit.
If you’re using up all your credit before it expires, it’s likely you’ll be spending more each year than if you were on a postpaid plan.
You could be left without credit when you need to make an important phone call or use your data.
Pros
They generally offer better value for money than prepaid deals.
Every month you’re automatically billed and your credit is reset, making it more convenient.
You’ll always be able to call, text, and use data on your phone, so you won’t be stuck without phone use in an emergency.
Cons
Postpaid plans often require you to sign a contract (often 12 months), however there are still plenty of plans that are contract-free and let you pay month-to-month.
Costs for going over your usage limit are often quite high.
You may need to pay an early termination fee if you want to break the contract.

The bottom line?

Postpaid plans are generally suited to regular phone users who don’t mind committing to a monthly bill, while those who use their phones a bit more sporadically and are comfortable topping up when they need it may find a prepaid plan is better for them.

If you need a new phone

  • Buy a new phone outright. You pay the whole cost of a phone upfront, then choose a prepaid or postpaid SIM-only plan to call, text, and use data on your new phone.
  • Buy a new phone on a plan. You are billed monthly on a contract, spreading out the cost of the new phone. This means that as part of your plan you’ll pay for your phone, your usage, and any excess usage.
Buying outrightBuying on a plan
Pros
You can easily switch between plans or providers, as you don’t need to sign a contract.
It often works out to be cheaper to buy a phone outright and get a SIM-only plan from a smaller telco.
You own the phone straight away.
You can opt out whenever you want.
Cons
There’s a high initial cost in buying a new phone outright.
Pros
There aren’t any upfront costs.
Some telcos offer special deals, such as discounts when you bundle your phone plan with other plans (such as your home phone and internet) when you buy a phone from them.
Cons
You don’t own the phone until you’ve paid it off - these contracts are generally 12, 24, or 36 months.
Ending the contract early will incur extra costs - these are often quite high.
The range of mobile phones you can choose from is often limited to popular brands and newer models.
Not many MVNOs - which generally offer better value for money - let you buy a phone on a plan.
The telco may conduct a credit check before you sign the contract.

Understanding mobile networks

There are only three mobile networks in Australia: Telstra, Optus, and Vodafone. If you choose a plan from a different provider, it will still use one of these 3 networks.

These smaller providers - known as Mobile Virtual Network Operators (MVNOs) - can often offer cheaper plans because they aren’t paying to manage a network.

Telstra networkOptus networkVodafone network
- ALDI Mobile - Belong - Boost Mobile - Lycamobile - Pennytel - Southern Phone - Tangerine Telecom - TeleChoice - Woolworths Mobile- amaysim - Coles Mobile - Dodo - Exetel - iiNet - Jeenee Mobile - Moose Mobile - OVO - Southern Phone - SpinTel - Vaya - Yomojo- Hello Mobile - Kogan Mobile - Lebara Mobile - TPG

Comparing coverage

Not all phone providers offer the same coverage - to choose what’s right for you, you’ll have to consider a provider’s geographic coverage and the strength of this coverage.

Think about where you plan to use your phone - if you travel often around the country, then you should take into consideration the different places you travel, particularly if they’re more remote.

The website of any mobile service provider should have a coverage map, where you can enter a postcode to see the amount and quality of coverage in the area.

Ask yourself the following questions when comparing coverage across mobile providers:

  • Is 3G, 4G, or 5G offered in locations that you frequent, such as home and work?
  • Is the coverage adequate when you’re inside a building?
  • What download speeds can you expect in locations that you frequent?

Some phone companies also offer a coverage guarantee, letting you trial out the service and if you want, cancel and receive a refund within the first month if the coverage isn’t to your satisfaction.

A map of Australia highlighting the areas that Telstra covers Telstra Coverage MapA map of Australia highlighting the areas that Optus covers Optus Coverage MapA map of Australia highlighting the areas that Vodafone covers Vodafone Coverage Map

What else should I consider when choosing a provider and plan?

Inclusions

Considering your own phone usage should give you a good idea of how much call, text, and data you need your plan to cover - this will also help prevent you getting a plan with more inclusions than you need.

Unlimited call and text is generally the standard for SIM-only plans costing over $10 per month, so where plans vary more is the amount of data offered.

Some plans also offer data rollover, letting you use unused data in the following billing month, but some providers are more generous than others when it comes to this.

International calls and roaming

The big phone carriers generally offer better value for money when it comes to international usage packages. Vodafone, for example, offers plans with $5 international roaming per day in over 80 countries.

If you call or text international numbers, look up the costs of these. Call prices can also vary between different countries, so make a note of where your overseas friends, family, or colleagues live and check this against any plan you’re considering.

Get the essentials by reading the Critical Information Summary

Before committing to a plan, look at the Critical Information Summary (CSI) - all telcos must provide one for every plan they offer. A CSI cuts through the noise and outlines the nuts and bolts of the plan, such as the price, inclusions, costs, contract length, and early exit fees.

Price

Plans can range anywhere from under $15 a month for the cheapest SIM-only plans to $150 and upwards per month for plans that include a smartphone and accommodate substantial usage.

Work out your budget and the maximum amount you can spend on your mobile plan, noting that this will have to be a higher amount if you’re buying a phone on a plan.

Consider the price per gigabyte if you exceed your data usage - many telcos usually charge around $10 per GB, however this varies across providers. Ideally, you should be spending less than your maximum budget on a plan to allow for a bit of cushion for the months where you may need to go over.

If you’re concerned about paying for extra data, look for a plan that offers data capping - this will suspend your usage when you’ve used up all your data, so you won’t be faced with bill shock at the end of the month.

Will they port my number?

Changing your number is a hassle that most people would prefer to avoid, so if you’d rather keep your digits, check whether the provider you’re considering will accept a ported number. Your current telco is legally required to port your number to your new provider if you ask them to.

Extra perks!

Certain plans offer you sweet deals and discounts if you sign onto their service. For example, Woolworths Mobile offers a discount on groceries bought at Woolworths if you sign up to their service and are part of their Everyday Rewards system.

Some telcos also partner up with airlines to give you frequent flyer points, while if you’re a student, you could be able to score discounts or bonus data on certain plans. Just ensure you read the fine print to check that you’re actually eligible to receive what’s on offer.

Wrapping up

If you’re still having trouble committing to a plan, then reading reviews can be a useful place to start. They can give you a better indication of coverage, how easy it is to reach a customer service operator if you need help, and general consumer satisfaction with a provider or plan.

You should know the ins and outs of a plan before you commit to it. Reading the CSI and considering your phone needs (taking into consideration how these needs may change in the future) and budget will help you know exactly what you’re signing up for and set you up for fuss-free calling, texting, and internet exploring.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.