AliExpress.com
Verified2,356 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding AliExpress is heavily divided. While some consumers report successful purchases with competitive pricing and reliable delivery, a substantial volume of reviews highlights significant challenges with customer support, dispute resolution, and logistics. Users frequently encounter difficulties when attempting to process returns or secure refunds for missing, damaged, or incorrect items. Prospective shoppers may wish to weigh potential cost savings against the risk of encountering support and delivery hurdles.
Alo Express is freaking pathetic as a company they introduce a requirement to submit a phone number for delivery purposes a mobile phone number without the area code I try to remove area code it cannot be removed therefore cannot submit the phone number which also means purchases cannot be made until this step is completed. First of all there… Read more
has never been issues with delivery and requesting o phone number is s privacy issue. I have contacted ali express customer service who have escalated to a higher team and no one helps I feel that this change recently introduced is poorly done unnecessary since every parcel always arrived. I feel sorry for anyone that operates a business on Ali Express they should leave the platform and ali express should go bankrupt.
AliExpress all sounds so promising, inexpensive and quiet the range. Until you having issues with sizing Clothes) and multiple orders. My experience after all is stay away and buy locally even when prices are higher. They ship everything, even orders placed and paid for days apart in one parcel and if you need to return items you pay for every… Read more
items return postage on an individual basis even they state that all goods from the purchases can be returned for free (multiple returns ) that is absolutely a lie,. Make sure you take a video when unpacking goods and do not hesitate to get the office of Fair Trading involved) otherwise you want get a refund even though the say returns are within 14days free. The excuses are horrendous from oh the items are not from the same order or we need video proof they even ask for video proof for items never arrived at your door. But after two attempts they close the appeal and you lost your money. They make life so hard that you give up. I have spent about $1000 at the end I have goods which do fit and are fit for purpose (Australian Design rules electrical appliance) eg I had received an item with an American 110vac 60Hz plug and voltage which is apparently against the law. So in short I have order goods all up for $1000 and what I have been able to use is worth $300 so I lost A$700 plus a bit more for some postage the value was just to great to write off Lesson learnt never will I use AliExpress again
I think they should be stopped and put in place by the Office of Fair Trading I would go as far as a class action should be raised against AliExpress because of the incorrect and misleading terms and conditions listed on their website to fool costumers
Dear valued customer, We sincerely apologize for the… Read more (+4 replies)
Bought an archery bow from them. It broke on arrival completely faulty unfit for purpose. Demanded photos and video accepted the return. Stated that item would be assessed at local centre for the fault and naturally I assumed they would see the very obvious break (literally broken in two) and they would give me a full refund. Instead they gave me… Read more
75% approx and kept the difference. Not only is this against Australian law but they are literally stealing my money (likely keeping their 'profit' on the sale) without actually supplying me with a product. I have appealed and surprise surprise it was rejected. I will not longer do business with them, I recommend you don,t either. Also not the prices they show are excluding tax so remember to add that in, they are not as cheap as they look. Definitely do not buy anything expensive or that you might want support with.
Dear customer, We sincerely apologize for any… Read more (+7 replies)
Reviews with attachments
I had a very disappointing experience with AliExpress. I ordered several items, but some were completely different from what was advertised, some were poor quality, and one item was much shorter than described. I understand that buying from online marketplaces can sometimes be a gamble, which is exactly why I made sure the listings clearly stated… Read more
there was a 15-day free return policy before placing my order.
I returned the items unused, undamaged, and in their original packaging, yet I was still charged a return shipping fee. When I contacted customer support, I received nothing but the same copy-and-paste responses, with no real attempt to resolve the issue.
If you shop on AliExpress, take screenshots of the listing, especially the return policy, before you buy. I also recommend paying with PayPal for added buyer protection. Based on my experience, I won't be shopping here again.
Dear Customer, We understand you have raised the… Read more (+4 replies)
Would give it 0 stars if possible. I agree with all the other reviews...ALiexpress is a scam. I ordered some items and one was faulty. When I tried to use their 'free return' offer it refused to accept my click of the faulty item option and defaulted to changed mind option saying I had to pay return shipping (not viable from Australia and no way… Read more
of getting reimbursed) Seller kept stalling, Aliexpress impossible to contact and they have frozen my account as I raised a complaint with Paypal. PLEASE, AVOID ALIEXPRESS like the plague!
Dear Customer, We understand you have raised the issue… Read more (+6 replies)
- +6
I ordered an ebike from the seller "Moobeloebike Store" on AliExpress. It stated that it comes with 1 year of warranty and Australian stock and support. Apart from the warranty on the bike, they mentioned warranty on parts such as the motor, battery, and charger that came with it. They also mentioned that the bike runs for a minimum of 64 km… Read more
(40–60 miles). I ordered the bike on 23rd May and received it on 28th May. After assembling the bike on 29th May, I noticed there were some dents and scratches on the frame, which I shared with the seller, but he did not care and ignored the quality issue. Then I fully charged the battery according to the instructions and did a test ride of merely 200 meters, testing the brakes and motor. It worked fine. The next day, I took it to my workplace, 5.5 km away from my house, and noticed the fully charged battery went from 100% to 50%, and this was with pedal assist. When I went back home, another 5.5 km, the battery level dropped from 50% to 0% and the red light started blinking. This was the second day, i.e. 1st June. I got worried but hoped it would be covered under the warranty, so I contacted the seller. The seller DID NOT DO anything and just asked me to perform a charger test with a multimeter checking the output of the charger. I did what he asked and shared pictures and videos of the problem. I recorded a video from a full charge showing that after riding just 5.5 km, the battery reached 50%. I sent the pictures, videos, and reached out to customer support. To my surprise, AliExpress offered me a partial refund. I am talking about Australian Consumer Laws being followed by such companies and sellers. The product was faulty, I submitted the proof, and I alerted the seller on the second day as well. On the third day, I alerted the AliExpress support team. They made a complete joke of Australian laws, and now they want to keep the faulty product incur a loss of $600+ & REQUEST a partial refund of $175. I kept following up as both AliExpress and the Moobeloebike seller were trying their best to AVOID responsibility. Eventually, AliExpress said they can offer a full refund provided that I ship the bike back at my own cost and with the how it was packed when i received it and then the seller will perform tests again. It has been more than 20 days now and the seller is still saying that "our technical team is reviewing your photos and will get back to you once they have an answer." This is highly absurd! They are stating 1 year warranty, blaming each other back & forth and making a fool of Australian laws. AliExpress & the Moobeloebike Store are ignoring customers and customers like me who genuinely bought the bike just to go to work are left with nothing but faulty equipment. I am constantly being ignored by both of them. I also stuck between the shipping loops because I cant pack the bike as the way i received it. I am writing and sharing my review so that honest customers can invest their money into better brands instead of paying the full amount for a piece of garbage and then feeling like others are just stealing their hard-earned money. Boycott AliExpress and Moobeloebike Store!
Dear valued customer, We sincerely apologize for the… Read more (+8 replies)
Purchased this air purifier from this Ali Express seller, Xiaomi Mi Home Global, 12 weeks ago. Getting any action from the seller and Ali Express was impossible. First I asked for a refund. Seller said no, I can send it back for repair. I reluctantly agreed, asked for the return address. Which the seller refused to provide. But did proceed to… Read more
treat me like they were the customer not me by asking if I would refund them! I then continued to ask for their address. To date this has not been provided. I then escalated to Ali Express customer service. Who then offered me a 30% refund. To which I said no, under Australian consumer protection I'm entitled to a full refund as the item failed in 12 weeks. Plus my attempts to obtain a return address for a repair have been ignored. Ali Express customer service then withdrew the 30% refund and said there will now be no refund! Not to mention I had met every request in the sending of multiple videos, photos, back and forth to bothe the seller and Ali Express. I mean seriously, for such a simple obvious request for refund became an example of the worst in customer service support.
Be warned, Ali Express customer service WILL NOT help you. And Xiaomi Mi Home Global product is of very poor quality. And will also not help you.
Dear valued customer, We sincerely apologize for the… Read more (+3 replies)
- +5
I want to share my real experience so that others can be careful. I ordered Maybach sunglasses from AliExpress. What I received was not sunglasses at all, but a strange leather case with a Lexus logo — which has nothing to do with my order. I opened multiple disputes and provided full evidence: photos, videos, and all order details. I even… Read more
appealed the case several times and contacted their live support. Unfortunately, every time they just asked for the same documents again and again, and finally rejected my claim without any fair solution.
I spent my own time and effort, worked with my bank for a chargeback, and I still have all the proof. This is not how a global platform should treat honest buyers.
My advice: 1. Always check seller reviews very carefully. 2. Pay with a credit card so you can dispute the charge if needed. 3. Be prepared for poor buyer protection.
I’m sharing this to protect other buyers. Feel free to reach out if you want details — I have full photos and videos to prove everything.
Dear Customer, Thank you for your feedback. We have… Read more (+6 replies)
Latest follow-ups
After 15 years+ of dealing with Aliexpress, I have ceased trading with this company. Was sent a package via UBI/TGE which TGE refused to deliver and… Read more
I was expected to collect 43kms distant. This was different from all other consignments (100's) which were previously sent in mail successfully. Ali decided to refund one order in the consolidated consignment, but not the other (how does that work?). The failure of their nominated freight partner was of no concern to them, my problem, and they literally fought tooth and nail to avoid any accountability whatsoever. This may explain the sudden requests for performance reviews, in particular fishing for comparison of performance to Temu - well, AliExpress, you should be worried - Ali customer service is non-existent lately, shame on you. So ends the 15 year trading relationship. (Except now I will be bombarded by bot replies about dedicated customer service case numbers and representatives who plainly do not exist!)
Follow-up · Since my review there have been heaps of items I've needed, but have not ordered from Aliexpress, as their replies and supposed resolution was simply not acceptable. They obviously have opted for an AI reply, or have failed to understand/care about the situation they and their freight partner caused. Which is a shame, and has caused me to buy… Read more
Follow-up · And here we are again in September 2026 - another order, same problems. Bah!
Dear valued customer, We sincerely apologize for the… Read more (+13 replies)
- +5
Have been buying on Aliexpress for years on a monthly basis and in march I purchased some weathershields for my new car that were damaged in transit. I should have refused delivery as box was damaged but had waited 2 months so decided to accept, BIG… Read more
MISTAKE. I made contact to customer service and sent all the photo's of the damage and asked for replacement units to be sent but they still wanted them returned. Even offered to make a video of me destroying them. I ended up posting to Sydney with a promise of the postage ($14.95) being refunded on claim approval. Claim was eventually approved but they never refunded the postage even after multible contacts to customer service and resubmitting postage label and copy of email stating refund would be given.
I have not purchased anything since and have puirchased from other sites as I dislike companies that do not honour their word
Also I will in future not accept damaged parcels from suppliers, not worth the trouble that is caused.
Original order number 8199941440115711
Follow-up · It took a months of pushiung to have my claim approved and finally did get my money back. It should never take that long for a legitimate claim to be approved
Dear valued customer, We sincerely apologize for the… Read more (+8 replies)
Shocking business. They advertise free return and refund. You return the product and they do not refund anything. You complain and they say sorry we can’t help you. End of discussion. Ok then ne er buying from this site again. Rubbish. Show details
Follow-up · The item was something to keep the bed sheet tight. You put it in the corners of the bed. But it wasn’t holding anything at all. Doing absolutely nothing whatsoever so I decided to send the product back. Nowhere during the return process they said they would charge a return fee. Which they did.
Dear Customer, We are aware of your inquiry regarding… Read more (+3 replies)
Positive reviews
Excellent customer service, Great womens sports clothes, great mens motorcycles Tshirts. So many products to choose from, Excellent prices and Fast delivery and tracking. Easy returns and correspondence. Love AliExpress ❤️ Show reply
Find out how AliExpress.com compares to other General Merchandise Shops
Know better, choose better.
I’ve been purchasing from AliExpress for several years and have never had any problems with my orders. I always received exactly what I purchased, and even received a refund once when I changed my mind about an item. AliExpress offers several free… Read more · 1
returns each month, and I was impressed that refunds are processed as soon as the goods are lodged with Australia Post for return.
I was surprised to see so many negative reviews elsewhere because, in my experience, AliExpress is more accommodating than eBay and often much cheaper—especially if you don’t mind waiting a little longer for delivery.
I always use PayPal for extra security when buying from any online store, whether local or overseas. Overall, I’m extremely satisfied with AliExpress’s policies, prices, and service.
Follow-up · My experience has not changed since my first review. Deliveries take abou 7 days and I never had any custom issues on any delivery
Surprised about all the neg reviews! But then, people don't check in the description the size of an item and then complain if it is small. I have ordered over the years on more than 20 occasions tshirts, incense, replacement parts for high-end items… Read more · 1
(Bose, Dyson), ceramics, replica lighter and various other items. Most were cheaper than on eBay. Every time I received the exact item I had ordered except for one ~$3 item but I got a full refund without even having to ask for it. The longest shipping time was about 2 months to Australia, postage was very reasonable or free, communication excellent and quality very good given the prize. I do intend to use this service in the future and can wholeheartedly recommend it. And no I haven't received any perks from them for this review but wanted to honestly share my experience
Follow-up · Quality of filter and ear pads was very good given the price. Not as long-lasting as the original parts but then in my experience even genuine replacement parts (Apple, Makita, Bose) never matched the durability of the original ones. The longest shipping to Australia was just under 2 months but generally much less, and no, never had any issues with customs
Negative reviews
I purchased an SDXC card thinking it would be a good backup for an identical branded one of the same capacity I had bought on Ebay a couple of years ago, which is still working really well. Unfortunately, even though the one I bought through Aliexpress that was sold as a SanDisk card(which are normally good) turned out to be faulty and unusable.… Read more
Aliexpress did not believe that it was faulty and wanted me to provide video evidence proving that it was faulty. I Collected the required evidence in addition to the evidence I had already provided but the link they required me to use would not unload any of the 5 videos I had captured. They refused my request for a refund even though it was also a fault in their diagnostic process. I had previously had a problem with some USBs but those were much cheaper and I got a partial refund for them. So quality was terrible.
Dear Customer, We sincerely apologize for the… Read more (+3 replies)
Purchased five remotes, told they would be compatible with bft roller gate remote. Will not clear or copy onto the new remotes. In not so many words, Ali express say they are not going to refund me at all. Defective products sold by big business once again, no consequences for them at all. Keep money and send defective product. PEOPLE BEWARE!!! Show details
Dear customer, we have received your feedback that the… Read more (+6 replies)
They have mastered the skill of "pass the buck". Anything goes wrong, you speak to one team that says you cant talk to the team that makes decisions. In my case, i returned an item and they didn't refund the money. Ali does nothing about it and Im out $500! The platform that steals from their customers and says nothing we can do. Their customer… Read more
service did admit that it was a fault in their system limitations. But nobody taking liability for that.
Dear Customer, We are aware of your issue regarding… Read more
Recent reviews
This scope is the biggest scam in the world's history. This is not phisically possible to make. This scope after reviewing it , it is 2 to 5x zoom at best. It is a scam. Not even toy quality, it is a joke. The max zoom is 5x, not 300x.
Dear valued customer, We sincerely apologize for the… Read more
I purchased 2 products from this company. One was utterly different to the advertised product. As is clear in the photos below the advertised product is a significant width. The product received is 10mm wide. Doubtless this double sided tape will not have sufficient adhesion area to hold much more than a pencil. If I could give zero stars I… Read more
would. Beware of this company.
Following publication of this review I received advice from the company that they would investigate. The investigation revealed ‘nothing to see here’. So I guess that’s their business model: mislead on the product, collect the payment and ignore complaints.
This company is dishonest.
Dear customer, We sincerely apologize for any… Read more (+3 replies)
- +1
First delivery identified as lost after many months, second delivery missing parts with AliExpress not assisting in providing the missing items. Will not purchase from this site again, inaccurate advertising, poor after sales service and the site itself is badly designed. Temu at least offers a better service with accurate descriptions of all products. Show details
Dear valued customer, We sincerely apologize for the… Read more (+4 replies)
- +1
O.M.G....Absolutely SHOCKING shipping times!! I would LOVE to review the Quality of their products, BUT...My order from JULY 4th...has NOT arrived! It was Supposed to be delivered by "16minutes past midnight on 13August"! I Contacted them 5 TIMES because it didnt even Leave China until 26th July! Just YESTERDAY (12/08)...they were… Read more
Guaranteeing/Promising me my HubCaps would be here By 16 minutes past Midnight...This Morning (times supplied By AliExpress & in attached photos)!!
STUPID THING IS....I ordered a MUCH Cheaper item...it took ONLY 4 days to go from "order placed" to customs completed In AUSTRALIA, Not CHINA...BUT AUSTRALIA!!! EVERY OTHER ORDER...Takes LESS than 7 days!
THIS ORDER...Took 4 WEEKS to even LEAVE China....and another 3 WEEKS...To Actually Make it to the SHORES of Australia!!!
Absolutely DISGUSTED with this HORRIBLE Company/Platform!!
NO WONDER A.C.A...Reported/BEGGED...ALL Australians to "STAY AWAY FROM/NOT EVER BUY FROM, CHEAP, NASTY, UNRELIABLE Platforms such as....AliExpress"!!!
SHONKY Sellers, SHONKY Consultants!! No Doubt...SHONKY PRODUCTS Too!!!
Dear customer, we have received your feedback that you… Read more (+12 replies)
Find out how AliExpress.com compares to other General Merchandise Shops
Know better, choose better.
Purchased a USB charge station from AliExpress on 25/10/2025, 2 months off being12 months. The model is WLX-A5+ from the home and garden department store. On 5/8/2026, the unit caught fire. If we were not home, we would have lost everything in the house and all. We just happened to be in the room at the time, and there was nothing plugged into the… Read more
charger at the time. Lodge a complaint with AliExpress and the store. AliExpress refuse to do anything about this, and the store is now saying a cord must have been plugged into the USB charger and the cord failed, causing the fire. I have reported this as a fire safety issue, so no one else has this issue or loses their house and belongings in a fire due to this product, but they are not taking this seriously. I am disappointed with AliExpress, as previously I have never had an issue, but not to take a fire safety issue seriously is a breach of an obligation they have to consumers. I really do not care about a refund, even though I am entitled to one, but others need to be made aware for their safety.
Dear Customer, We have received your feedback… Read more (+4 replies)
"I have been buying items from AliExpress since 2015, but my recent experience has been terrible. I placed an order on April 3rd, and delivery was delayed until May 26th. When it finally arrived, one of the items was missing. It took them two months just to process a refund for that missing item. Additionally, another item I bought was too big,… Read more
so I requested a return. AliExpress took three weeks to process the request and told me I had to pay for return shipping out of pocket, promising they would refund both the return shipping cost and the item price. I shipped the item back, and tracking confirms it was delivered and received on June 13th. Despite providing proof of delivery, I am still waiting for my money. AliExpress is refusing to issue the refund, offering no valid explanation other than saying 'they are sorry' and claiming they cannot refund the costs. They have my returned item and my money. This is completely unacceptable. AliExpress is no longer a trustworthy platform, and buyers should beware."
Dear Customer, We have received your feedback… Read more (+5 replies)
No real warranty or sensible dispute process. I bought a $40 mouse that worked fine for about a month, then suddenly stopped being detected by my PC even after charging. AliExpress asked for photo evidence, but there is nothing to photograph: the mouse does not appear on the screen at all. If it did appear, it would not be considered faulty. On… Read more
top of that, when you raise the issue, they tell you that you are outside the return period. I understand return windows exist to prevent customers from sending items back after a long time, but a faulty item should not be treated like a simple return - it should be covered under warranty. They demand impossible proof, hide behind return deadlines, and provide none of the basic protections you would normally get from other websites.
Dear Customer, We have received your feedback… Read more
Worst experience by FAR!! Stay away! Received my product on 23.06 and opened a dispute the same day. Had to pay for the return and had 15 days to be received by seller and the seller has 30 days to confirm return!! Outrageous! Contacted AE support multiple times and asked to step in and refund, have provided return confirmation/delivered and all I… Read more
got were template responses that my req was "expedited". You cannot get in touch with a manager or properly escalate an issue. Now they finally refunded the console price but refusing to also refund the return fee I payed!! Have informed seller and AE support since the start and I was asked to pay for the return fees. The seller agreed to refund and have provided proof. Worst support workflow I've seen. Think 5 times before buying and do NOT BUY!!
Dear Customer, Thank you for reaching out, and I… Read more (+10 replies)
Aliexpress are committing tax fraud by making up the amount of gst. Recently bought an item for $1.43 and then charged me $1.20 gst instead of 14.3 cents. Despite my protest they still don't get it and claim they can charge gst on a pre discounted price of $12. This is despite the $12 never displayed and was fabricated. Truly lazy idiots and… Read more
scammers. They tried to blame the seller but the seller had no control over the tax charged. I reported them to the ato for gst fraud and suggest others do the same. I suspect they are stealing millions through this scam. Chinese scam company.
Report them here - https://www.ato.gov.au/about-ato/tax-avoidance/the-fight-against-tax-crime/what-you-can-do/making-a-tip-off
Dear customer, We sincerely apologize for any… Read more (+3 replies)
Received poor packaged and damaged item with late delivery and spent more than a month of requesting refund. They offered $11.4 refund and that link page even doesn’t open. The customer service team are helpless and would waist of your time. I contacted 6 agents and several senior staff. But there is not good outcome as they know that at the end you will give up refund. They will see this review and say sorry and they won’t take any action. Show details
Dear Customer, Thank you for your patience. I have… Read more (+7 replies)
34 ďays from order placement and payment no updates on delivery were provided, They when contacted made some effort to getting my order sent, it allegedly arrived in Australia on 28th July 2026, it the was claimed the delivery failed on the Sunday 02 Aug 2026 claiming receiver could not be contacted, 1 there are no missed calls on my phone for… Read more
the entire day, 2. I was home at the time of alleged delivery no door bell or knocking took place, after receipt of email saying delivery failed I contacted them and was told that I must contact the shipper, no name or number or means of contacting them to arrange redelivery??, eventually they gave me 2 Web links to use but one was in Chinese, the other was for auspost I asked them if it was auspost or other courier the confirmed auspost, I advised them Auspost DO NOT DELIVER ON SUNDAYS so the allegation of failed delivery is false, Aliexpress chose the courier, they caused the problem and they want me to resolve the problem??? I did not elect signature required since contact wil buyer was NOT NEEDED After many back and forth emails I noted my request for refund was denied ??? ALIEXPRESS REFUSE to take responsibility for their own failures and inactions I ADVISE ALL TO BE VERY VERY WARY OF THIS ONLINE PLATFORM AVOUD USEING THEM AT ALL COST
Dear Customer, We have received your feedback… Read more
Think twice about providing AliExpress with Photo ID etc for approval of new payment method. They say it is an essential verification, however their competitors don't require this and in reality exposes their customers to real increased risk of identity theft without any justifiable reason. They obviously are not that interested in payment… Read more
security as they do not use or fail to recognise that two factor verification provides a better and continuous security of payment. Instead they just rely on a verification method that is just once in its application with no ongoing payment security benefits and in reality is a methodology that exposes their customer to unnecessary real security risk
When approached in the issue they fail to engage in the matter and provide no justification of their position
Dear Customer, We sincerely apologize for any… Read more (+7 replies)
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I wrote freaking pathetic product review modified it