Best General Merchandise Shops

I bought baccarat 4pc rock set in 2021 and 26cm fry pan started leaking after it was used everyday for 5 years. I contacted house via chat and got an… Read more

email conversation going with Van. As a goodwill, he sent me the replacement even though the purchase was 5 years back. Thank you Van for straight forward conversation and replacement.

Powerland have been terrible to deal with. I have made two separate orders in a month. First order was for a Puretec font. The incorrect font was… Read more

sent out. They have told me the font must be returned prior to the correct font being sent out. This would be fine if I had a way of returning the font. The internet sales rep will not return calls. This is holding up gaining certification on our project.

Second order for a Stiebel Eltron hot water unit was stalled for two weeks. We are now told the item is damaged and will be another two weeks. Again cannot get rep to respond and am struggling to get a resolution. Worst purchasing experience I have ever had with terrible customer supprt.

Great shopping at Kogan! Always great prices-quality products & super quick postage Show details

I have bought a few products from Rushfaster and always been happy with the experience. Where I was truly impressed though was when I had an Aer… Read more

bag with a fault. The speed and efficiency they dealt with my concern was incredible and that means so much to me with a company. I got a replacement bag under warranty and I'm super happy with that.

Highly recommended company for me.

My order arrived promptly and in very good condition Thank you Show details

I bought a soccer goal and soccer rebound net and paid $75 for postage. Then when it was due to arrive they told me they couldn't deliver to my… Read more

address and expected me to drive 100 km to the nearest depot to pick it up! On the positive side they had no problems refunding my money quickly.

I then bought the same thing elsewhere, only paid $14 postage and it was delivered to my address in a week.

If I had known the material was so thin I would have chosen a more expensive shed, having said that it is OK for the money. Pictorial assembly… Read more

instructions very hard to follow. Need to be extra careful opening and closing the doors as they can jam but OK as I now know to be gentle.

Terrible customer service – We ordered a window display for our office which was supposed to be 3 x A4 wide and 4 high. When it arrived the rails weren't wide enough for the… Read more

display and the wires had to angle out to go around the display. I figured they'd sent us rails for a portrait display instead of the landscape we ordered. Contacted support, dealt with [Name Removed]. At first told us our windows weren't wide enough. I sent him our window measurements which were wider than required. Then told us to just have a 2 wide display. I told him if I wanted a 2 wide display that's what I would have ordered. I told him I just wanted the metal rails that the display hangs off to be wide enough and fit for purpose. So then he told me to cut them to make them fit, so I asked he was going to pay to have that done, no reply to that. He then told me that "if I like" I could send the whole lot back for a refund. We'd spent hours unpacking, taking off wrapping tape, bubble wrap etc from the 10 boxes it all came in. Now he doesn't respond at all. We would never ever use this company again, and we will be warning our group not to use them. Terrible customer support Update- received an email from [Name Removed] the next morning. Hey Doug, would you like me to cut a rail for you and send it over. [Name Removed] if you cutting is as bad as your customer service it'd be useless anyway

Received incorrect colour, width between hooks and eyes different to Australian Don't refund full price even though their error. Quality of item very poor

Not as soft as I thought it was going to be, but still decent

I recently ordered some PONY street wear kicks and they arrived in a timely fashion from NZ. Looking forward to adding another pair of PONY’s and purchasing from Mighty Ape again! Show details

I wish I read these reviews before purchasing.. I bought a study desk for my son, they sent me the wrong one firstly, secondly it’s cheap material… Read more

and not very good quality. Secondly I have been trying to contact them for days and no response. This website is a scam, they also go by the name Roxka!! Be careful

Bought mobility scooter order number 17-14463-33962 Was to be delivered on April 20 but arrived unexpectadly early on April 10. Unfortunately the… Read more

truck driver decided to dump the 100 kg unit from the back of the truck without using the unloading platform. On opening the box it appeared the plastic covers were cracked. We decided to request a replacement, filled in the requested form and supplied photo's. Initially they offered a refund of $ 200 if we accepted the scooter as is and increasing the offer to $500.00. We didn't accept this as we did not know if there was more damage done to the unit. So requested a replacement. A week after the delivery the scooter was collected for return. 3 days after collection I asked for status and reply was that item was not received yet and that after receipt it would take 4 - 8 days to assess the damage (It took us 10 minutes t make this assessment including unstrapping the package , opening the box and take photo's). Now 10 days after the scooter was collected for return we can't get information when we will receive the replacement and they even don't bother anymore in answering my emails. So if I don't today, 4th May, get a sensible reply I will innitiate a full return of the purchase price either through ebay or PayPal.

So far so good and I hope this will last longer than your soup maker. At this moment my wife is very happy and so am I Show details

The good things about Light in the Box : Quick delivery : progress of all orders are monitored : easy site to navigate: wide range of products at reasonable prices, and of high quality. Show details

Order placed 58 days ago. Shipping info stops 25 days ago. Contact customer support 7 days ago. Get ignored 6 days ago. If your product is available… Read more

on another site, I would buy from there. If this is your only choice, it's a gamble. I hope your item shows up.

Buyer Beware! Ubuy ripped me of AUD$ 50! My last order placed delivered in late Jan 2026 was delivered short x1 unit. I immediately reported the… Read more

shortfall, by email, after opening the parcel, and included a photo of the inside of the box and its contents ( being x3units). I appropriately requested a refund for the missing unit which was never forthcoming. I followed this up again in May 2026, and Jun 2026, I only received a generic email, no refund, no apology. I posted a review on Trust Pilot and lo and behold UBuy responded stating that they had delivered all x4 units, which is a complete fallacy. This is disgraceful customer service, particularly given that the order prior to this one was also delivered short of a couple of units and an order prior to that one was delivered with a handful of units broken due to inappropriate packaging. I did not receive all x4 units, I only received x3 and UBuy should have honoured a refund because failure to do so is THEFT. Will never shop with them again! Order no. 182601123210.

Cheats and liars – Ordered a post hole digger in July 2023 for $484.28. Order confirmed. 18th of October 2023. We regret to inform you that our retail partner is yet to… Read more

process your order within their previously indicated timeframe.

We apologise for the continued delays & understand the inconvenience caused.

We have cancelled your order & will be issuing you with a full refund to avoid further delays.

If you have any questions please don’t hesitate to reply back to this email. 10th of September 2024. Still no refund.....

I rarely leave negative reviews, but after repeated issues, I feel compelled to share my experience. I have been a paying member and loyal customer,… Read more

yet almost every order has involved some kind of problem. Orders routinely arrive weeks later than promised, packages are delivered to the wrong location, items go missing, or shipments are inexplicably split up.

My latest order was the final straw. I was expecting three membership candles and received only one candle in an enormous box. Despite having delivery instructions on file, the package was left outside my building in New York City instead of at my apartment door. I am now missing two candles and have no idea where they are.

What's particularly frustrating is that I specifically requested my candles be shipped together because Luxuriate's fulfillment process is so slow and unreliable. Products often take 30 days or more to arrive, and by the time they do, there is always some new issue to deal with. Instead, my order was split, resulting in additional confusion and missing products.

I currently own two $300 candleholders that I can't even use because the company can't seem to successfully deliver the candles that go with them. At this point, I don't feel comfortable ordering gifts from Luxuriate because I have no confidence they'll arrive correctly or on time.

The products may be marketed as luxury, but the customer experience is anything but. Luxury pricing should come with reliable fulfillment, accurate deliveries, and responsive customer service. Instead, I've experienced repeated delays, missing items, delivery failures, and endless frustration.

For a brand that positions itself as premium, the operational execution is shockingly poor. After multiple chances and repeated disappointments, I can no longer recommend this company.

I bought two items, costing about $60 and whether I like it or not I get charged Shipping Protection of $$2.99. On the page before checkout there is… Read more

a line which supposedly lets you remove shipping protection if you don't want to pay it - but does it work? Of course not. So everyone who orders anything gets charged an extra $3 - what a rort. Cheap crooks.

GREAT CUSTOMER SERVICE – I messed up when placing my order marked pick-up instead of delivery. Problem was sorted quickly so I still received my purchase in time for my Grandson's Birthday. Well done Latest Buy Show details

Fraudulent company – Fraudulent company, advertised one product and sent another at half the size. Paid premium, got rubbish. They won't fix your issue. Will just steal your money.

Congratulations on an efficient business My cupcake holders came the next day everything from the ordering process to delivery A1 mind you I bought 100$ worth all different types I will be making muffins until I die Thank you Helen Lewis Show details

When the team goes over and above to have the product delivered on time for a birthday present. i out in a query and received a response immediately… Read more

and they kept me up to date with the delivery. Rate this seller AAA. Keep up the good work Modern Aussies. I will be back to buy more items from you for sure!

I ordered 2 jumpers at a sale price but was sidetracked and didn’t process payment until I remembered the next day. They had disappeared from my cart… Read more

so I re-entered them but stupidly didn’t check the total before confirming and was charged $69.99. When I realised that same morning I immediately sent an email but the reply was it would take 2 days for a response so I rang to cancel the order but was told ‘already picked/packed and sent for dispatch so nothing can be done.’ I was then told the jumpers were never $48.99 but that is untrue. I contacted the sales team but just kept receiving unhelpful ‘nothing could have been done’ but the items had not been dispatched when I called. Of course I can return them at my cost but that would make them even more expensive. I have bought many items from Innovations over the years but never again.

This product has one bad feature, the foot pads are too small, it fell over only partly loaded....could be dangerous especially around children! I… Read more

would suggest finding a sand filled doorstop to put over the feet and load from inside to out! Manufacturer should improve the stability.

Used our skybunk for the first time and it was amazing! Our little guy didn’t sleep on it but we had him sitting on it, playing with his toys and… Read more

reading his books and it was so nice knowing he had a safe place to spread out and to keep his toys from falling all over the place. It blew up in seconds and was super easy to pack up! I had also reached out to the team prior to purchase and they were all lovely! Super kind and helpful and just beautiful humans. Would absolutely recommend!!

Terrible Business, I made a call to the store to make sure item listed was in stock and available which was confirmed, i proceeded to purchase item… Read more

and paid for it, i then received a notification from Australia post stating item had been picked up and posted, tracking number was supplied, the next day i received an email from house & trade supplies saying order had been cancelled due to an error on their website and was refunded money, very poor service from this company.

Ok prices but communication issues – Ordered a few items. Fair enough there are covid supply issues but when I got part delivery there was no docket to say what's delivered and what's… Read more

on back order - basic stuff. Then when I enquired they left out one item the biggest in delivery telling me I ordered one. Sockets days 2 clearly. Everyone makes mistakes but not sending a reciept is unprofessional.

This is a scam site. They promised to deliver within 4 weeks and then extended for 4 more weeks with product they dont even have and when I cancelled… Read more

(which they always push buyer to do that next to order details) they charged for a stocking fee!

Keep away from them no matter what