Allied Express

Delivery personnel left my parcel at PO box without trying my delivery address first today. They just claimed there was "no one in attendance" today at 2:38pm. That's a lie. Not only was I home at the time, but there was a construction crew working at my house. Builders were coming in and out and my front door was wide open. Why, Allied Express? I'm willing to confront your delivery man. Why did they lie about not making contact with me? Show details

Trash service, hardly no updates, call and can not get a straight answer, 8 days over due so far, it's a shame I can't give them no stars for service and communication Show details

Allied is the Best approachable customer service from many couriers. I am a business. I was out yesterday. Tracking shows they tried to deliver. I called the toll free number. A polite person answered the phone promptly. Not many take calls these… Read more

days. Allied actually listen and gave me information after checking status. Goods arrived today as I was told. Allied is reliable. It is not their fault if client is not there but they do help. I have found Allied has excellent Customer Service and Drivers. They track parcels really well.

Allied Express collected a 60kg parcel from my home. Once the carton was outside, the driver had me help him pick it up and carry it over my courtyard wall. I dropped it because it was too heavy and awkward, hurting my neck and shoulders. I am a… Read more

small 62yo woman. The driver could have used his hydraulic lifter but chose to move the parcel to the lifter. This occurred in March this year (2026). I wrote to Allied Express because of my injury and the Industry Standards not being practiced. They ignored me. I even sent emails to their customer service information account and they replied that the email is not monitored (???)

Allied Express delivered a pallet of packages to my address yesterday, my partner was home at the time. The driver told her he had a pallet for delivery, when he placed it in the front yard my partner looked over the pallet and told the driver only… Read more

one package was for her partner. The driver was going to leave but she insisted that only one parcel was addressed here and All the others were for other customers. He rang his head office and was told to take them all back to the depot. As it was too heavy for him to reload by himself he looked at my partner a woman in her mid sixties and said in a stern voice ‘ you help ‘ so she did. Allied Express clearly have no regard for OH& S and their drivers lack training in basic OH& S practices. My package is now at Kingaroy an hour and a half from here and will not be delivered until next week. Very poor service and I have made a formal complaint and requested a call from Allied Expesses WH&S representative.

Allied Express delivered my parcel earlier than expected the driver was courteous and had no issues with any part of the process, my package had 3 parts all delivered with no damage. Would recommend them for parcel delivery Show details

They (Adairs and Allied Express) were brilliant from the start to finish. Adairs processed my order on the same day and two bulk items arrived from Victoria to Brisbane in less than 48 hours transported by Allied Express. I wasn't expecting this fast as the weather was pretty wet. Very happy. Thank you. Show details

Allied express delivered my three items from Amazon today and the delivery man was exceptionally polite and helpful. Earlier today I was concerned about my order not arriving in time so I lodged a query. In record time I was emailed by customer service assuring me my items were out for delivery. Professional, polite and very helpful Show details

Another courier company that shouldnt be in business. Im currently on day 17 of my parcel being late, no-one can tell me where it is, I dont know how they can lose a queen size mattress but they have indeed managed, very disappointed. One positive is they are quick to message me back atleast even if its just to tell me they dont know where it is or an ETA. Zero stars. Show details

1/7/26 arrived, failed to deliver. I called and arranged re-delivery and was promised 06/07/26. Left gate open, as requested and gave phone number, to which I was promised a call by driver. NO call, no promised delivery - HOPELESS SERVICE Show details

I am very disappointed with the service. This is the second time we have experienced problems with this courier. The driver refused to deliver our parcel to our Level 1 premises, even though the products were very light and easy to carry. Instead of being helpful, the driver was rude and unwilling to assist. The tracking information originally… Read more

stated that delivery would occur on Friday, but early on Thursday the delivery date was changed to Thursday without any notification. When we checked the tracking, it showed there was a delivery issue. We contacted customer service to find out what had happened, but they were unhelpful and simply told us we would need to pay for a redelivery. They made no genuine effort to resolve the problem.

Both the driver's attitude and the customer service we received were disappointing. A courier service should be reliable, communicate delivery changes clearly, and work with customers to resolve issues rather than creating additional inconvenience and costs.

Unfortunately, based on our repeated experience, I cannot recommend this service.

I had an Allied delivery from Amazon. The driver was superb, and nothing was too much trouble for him. I defy anyone to provide better service. I've since had communications with their office which I can describe in one word ... outstanding. Show details

Very poor delivery experience. The driver had lifting equipment available but still postponed the delivery, stating that he needed additional help. On a previous delivery, another driver left a very heavy item on the sidewalk and did not place it in the nearest accessible location to the house. I'm not sure what the delivery fee is for if I am… Read more

expected to help unload the item and move it closer to the property myself. This level of service is very disappointing.

This is not a reliable company. Waiting for an item to be collected - told only it would be between 9-5. Whilst this is understandable a week or even a day prior - there is no reason they can't do what their competitors do and narrow that down further on the day, even a ball park idea is better than "9-5". However the courier came, and of course… Read more

when not home. The courier was sketchy. Touching our property and trying to cover the camera on the door bell. He rang once and 10 seconds later was gone. Had to reschedule the next day. Again told between 9-5. Called the company up to find out how long it would be - was told they would call the driver, then told they couldn't get through to him. Said if we needed to leave we could leave it outside for him to collect. Utter morons. Terrible way of doing business. I assume they stay in business as the people on the receiving end who have to deal with their unprofessionalism are not the ones who made the booking with them. But this is a business best avoided.

Allied Express allocated a 2 person lifting job to 1 person. He arrived expecting me to help him carry the very large and heavy package. Because I couldn't help (I'm over 65 with back issues) he dumped the package on common property driveway of a set of units, not in my home or on my property. The package was dumped where other cars were parked… Read more

and in the direct way of other residents' cars. I had to frantically organise people to come and help and had to pay someone to move the package. Tried to get a refund but it was refused because the package was delivered.

Never received the sms that the parcel was onboard the day of delivery. Not Allied Express's fault that the retailer sent the wrong item. Totally Allied Express's fault that on the day it was booked to be picked up, no show - no communication at all, just rocked up the next day with absolutely no communication, confirmation that pickup was… Read more

possible. The phonecall that I made was answered by unhelpful uncaring staff. I will now go out of my way to confirm that any purchase I now make that I never again have to deal with Allied Express.

Ordered a heavy piece of fitness equipment from Amazon on Thursday. It was picked up by Allied Express the next day and entered into their depot. It was delivered on Monday. The delivery guy was super polite and even brought it into my hallway using his trolley. I also received a text message from them when the item was entered into their depot… Read more

and another on the morning advising me of delivery that day. Excellent service and I honestly could not fault them. I was fortunate that my item was in the same city as me which probably made things faster.

I can't honestly understand why companies even use these so called reliable couriers. I had a delivery supposedly due for delivery over a week ago and am still waiting for another scan. I am disgusted by the unreliability of this company with it's lack of updates and lateness of delivery. The reviews on here speak volumes! Show details

Item was picked up scanned in but after that no tracking. Can’t find in warehouse still awaiting outcome to where it is. Sent before easter. Was told when called send an enquiry to raise and if lost they will reimburse or replace. Let’s see what happens. Absolutely disappointing as product is of value Show details

I recently had the absolute pleasure (and by pleasure, I mean prolonged confusion and mild rage) of dealing with Allied Express… and wow, what an experience. If you’re looking for a delivery service that operates on a completely different concept of time—one where schedules are more of a suggestion than a commitment—then you’ve hit the jackpot.… Read more

Pickup times? Flexible. Updates? Non-existent. Communication? A distant myth.

We were waiting for a washing machine pickup, which apparently required us to develop psychic abilities because there was zero contact from Allied Express. No call, no message, no “hey, we’re running late,” nothing. Just vibes.

At one point I genuinely wondered if the booking had been sent via carrier pigeon and it just… never made it.

Customer service was equally impressive—in that it felt like shouting into the void and hoping for emotional closure.

All in all, if your goal is to test your patience, question your life choices, and form a deep emotional bond with an unmoving package, Allied Express will absolutely deliver (just not your actual item).

Would not recommend unless you enjoy chaos and unanswered questions.