Allied Express

Absolutely incompetent & I assume lying driver. I live in a standard suburb with mostly houses & townhouses. No apartment buildings or confusing streetscapes & yet this incompetent driver couldnt locate my address? If he can drive around the depot surely he can drive around other similar & likely less chaotic suburbs. Sounds like he faked the… Read more

inability to find address & never showed after waiting around all day to sign! Allied also claimed initially they did not have my parcel when in fact they did & it wasnt until I complained that it suddenly scanned. They must use the laziest most incompetent drivers & bunnings will lose me as a customer due to them using allied! You try & do right supporting AU local businesses but the service is pathetic. No wonder USA & China are taking over industries!

poor customer service, little to no care of items collected or even being collected. had multiple damaged items arrive to customers. have had drivers tell me not to book on Fridays as they don't like to work hard on Fridays. when phoned to complain about items not collected the driver says he's to busy and won't be coming to do the pick up. terrible service. Show details

It is only 8 hours between Brisbane and Rockhampton. My parcel was apparently sent from Brisbane on the 21st of August, it is now the 2nd of September and there is still no sign of my package. I guess it's time to see what can be done legally. Show details

Allied is the Best approachable customer service from many couriers. I am a business. I was out yesterday. Tracking shows they tried to deliver. I called the toll free number. A polite person answered the phone promptly. Not many take calls these… Read more

days. Allied actually listen and gave me information after checking status. Goods arrived today as I was told. Allied is reliable. It is not their fault if client is not there but they do help. I have found Allied has excellent Customer Service and Drivers. They track parcels really well.

Allied Express collected a 60kg parcel from my home. Once the carton was outside, the driver had me help him pick it up and carry it over my courtyard wall. I dropped it because it was too heavy and awkward, hurting my neck and shoulders. I am a… Read more

small 62yo woman. The driver could have used his hydraulic lifter but chose to move the parcel to the lifter. This occurred in March this year (2026). I wrote to Allied Express because of my injury and the Industry Standards not being practiced. They ignored me. I even sent emails to their customer service information account and they replied that the email is not monitored (???)

Allied Express delivered a pallet of packages to my address yesterday, my partner was home at the time. The driver told her he had a pallet for delivery, when he placed it in the front yard my partner looked over the pallet and told the driver only… Read more

one package was for her partner. The driver was going to leave but she insisted that only one parcel was addressed here and All the others were for other customers. He rang his head office and was told to take them all back to the depot. As it was too heavy for him to reload by himself he looked at my partner a woman in her mid sixties and said in a stern voice ‘ you help ‘ so she did. Allied Express clearly have no regard for OH& S and their drivers lack training in basic OH& S practices. My package is now at Kingaroy an hour and a half from here and will not be delivered until next week. Very poor service and I have made a formal complaint and requested a call from Allied Expesses WH&S representative.

I had an Allied delivery from Amazon. The driver was superb, and nothing was too much trouble for him. I defy anyone to provide better service. I've since had communications with their office which I can describe in one word ... outstanding. Show details

Allied Express delivered my parcel earlier than expected the driver was courteous and had no issues with any part of the process, my package had 3 parts all delivered with no damage. Would recommend them for parcel delivery Show details

They (Adairs and Allied Express) were brilliant from the start to finish. Adairs processed my order on the same day and two bulk items arrived from Victoria to Brisbane in less than 48 hours transported by Allied Express. I wasn't expecting this fast as the weather was pretty wet. Very happy. Thank you. Show details

If you buy things from Kogan/Dick Smith, make sure you input the right address, otherwise it would take it forever to get the system updated, Allied Express is their freight service provider, it has sent to the wrong address twice (took 2 weeks to finally deliver to the updated address). Then I realise there are 2 parts for the delivery, but they… Read more

only delivered one part. It took me one week to message Dick Smith and phoned Allied Express up, but they are still investigating on the matter. You missed one part of the product, you should action it quickly to deliver it again. I don't understand why it would take that long to investigate this matter. Now I still can not assemble this product so I have to commute to work everyday.

These clowns lost my package when they picked it up from the store. Then was out for delivery all day and never showed. Worst delivery company you could deal with absolutely garbage Show details

This company is not even worth a review , waited in for my daughters Parcel now three days after being told its out for delivery and them driver taken back to the depot, then to be told you need to move on by supposedly customer service Show details

Package from StreetFX Darra monday august 3. Not picked up (8kms) until wednesday august 5 ?? Paid $60.00 freight and still don't have my item august 7...many consumers complain about this courier. Allied Express has a predominantly negative reputation, with frequent complaints about slow deliveries, poor tracking, damaged packages, and… Read more

unresponsive customer service. Customer Feedback Most reviews indicate significant issues with delivery reliability. Customers report packages arriving late, sometimes weeks past the estimated delivery date, or not arriving at all. Tracking information is often described as confusing or inaccurate, with items showing as delivered or in transit when they are not, causing frustration and wasted time for recipients (ProductReview.com.au, Trustpilot, Whirlpool forums)

Had this courier booked via decorug to pick a defective rug The rug was labelled and within the garage - when he finally turned up he decided he no longer wanted to take the rug as it wasn’t wrapped ( I wasn’t told to wrap it and so it was rolled, taped and labelled I asked my child to quickly help wrapping the large 330x250 wool rug and even… Read more

though I have a recently operated arm I had to wrap this rug- he then decided he didn’t want to come into the garage in order to lift the rug into the truck and told me to do it!! I then informed him I will not lift the rug and he refused to load it, drove off and left the rug in situ! I contacted allies who apologised and rebooked with another driver and gave instruction to come into the garage and load the item ….. when the driver finally turned up, he didn’t even ask wedge me, just instructed me AGAIN to take the rug to him to which I refused and told him he was INSTRUCTED TO COME INTO MY GARAGE AND TAKE THE RUG- and again he then threatened to not do the pick up and go, I then told him he is on cctv and everything is recorded and my husband was watching via his place of work in the doorbell camera! I told him one more time to load the rug and informed him I would be making a formal. Complaint and he should lose his job along with his mate from the day before to which he then stated he would DUMP my rug on the way …. Finally he left and I can honestly say this had been the very very worst experience I’ve ever had to endure and I’ve made a phone call to the business stating the situation along with decorug !! I will never accept another item.From allied express

Utter incompetence. Promised delivery of important documents from Redlands to Brisbane CBD by Tuesday. It’s now Thursday, and they now advise that they’ve lost one of the boxes. Show details

Delivery personnel left my parcel at PO box without trying my delivery address first today. They just claimed there was "no one in attendance" today at 2:38pm. That's a lie. Not only was I home at the time, but there was a construction crew working at my house. Builders were coming in and out and my front door was wide open. Why, Allied Express? I'm willing to confront your delivery man. Why did they lie about not making contact with me? Show details

Trash service, hardly no updates, call and can not get a straight answer, 8 days over due so far, it's a shame I can't give them no stars for service and communication Show details

Another courier company that shouldnt be in business. Im currently on day 17 of my parcel being late, no-one can tell me where it is, I dont know how they can lose a queen size mattress but they have indeed managed, very disappointed. One positive is they are quick to message me back atleast even if its just to tell me they dont know where it is or an ETA. Zero stars. Show details

1/7/26 arrived, failed to deliver. I called and arranged re-delivery and was promised 06/07/26. Left gate open, as requested and gave phone number, to which I was promised a call by driver. NO call, no promised delivery - HOPELESS SERVICE Show details

I am very disappointed with the service. This is the second time we have experienced problems with this courier. The driver refused to deliver our parcel to our Level 1 premises, even though the products were very light and easy to carry. Instead of being helpful, the driver was rude and unwilling to assist. The tracking information originally… Read more

stated that delivery would occur on Friday, but early on Thursday the delivery date was changed to Thursday without any notification. When we checked the tracking, it showed there was a delivery issue. We contacted customer service to find out what had happened, but they were unhelpful and simply told us we would need to pay for a redelivery. They made no genuine effort to resolve the problem.

Both the driver's attitude and the customer service we received were disappointing. A courier service should be reliable, communicate delivery changes clearly, and work with customers to resolve issues rather than creating additional inconvenience and costs.

Unfortunately, based on our repeated experience, I cannot recommend this service.