Always on Sale

Clarification from Active Online Security Please note: We are Active Online Security at www.activeonline.com.au. We are a completely separate entity from the company listed on this page, "Always on Sale," which is noted as being non-operational. Active Online Security is a current, active, and veteran-owned Australian business specializing in… Read more

expert advice and sales of security and communication equipment.

We offer: Real-person technical support via phone and email. Clear and honest shipping advice. Fair warranty and refund processes (see our Terms & Conditions).

If you are looking for current reviews for our company, Active Online Security, please search for us directly. We are committed to excellent service.

Sent Large Got Small – I ordered a Large Jacket and it took 6 weeks to arrive. When I tried it on it was like a small not large It would be lucky to fit my 13yr old nephew. I emailed them days ago and got no response even though they say they will respond within 48hrs. Looks like I've done my dough on this one. I actually thought it was another reputable site. It looks like spam got through my filter.

Terrible – I purchased 2 items after waiting 6 weeks dress was too small & seam split 1 item arrived my chanel no5 still hasn't arrived sent email and no answer not good enough

Quick Delivery, no issues! – I always use to buy discounted movie tickets without any issues. I ordered and received within the advertised delivery timeframe, infact towards the earliest than latest. Not sure why they don't sell Event cinemas tickets anymore. Not sure why there have been negative reviews here. I would recommend them unless things have now changed. Reliable & Discount

Excellant Service – After reading all the negative reviews of Always on Sale I was starting to worry that we may experience some difficulty in receiving our order. We ordered a Brother Sewing Machine on Friday 18th Jan and although still showing as on order it arrived this morning Thursday 24th Jan. We live on the northcoast of NSW. Best price avalable, quick delivery, no hassles

Worth the discount – I ordered the Jamie Oliver homecooker on the 22nd December & this arrived on the 10th jan ( outside the specified timeframe, but there was Xmas ) Rrp was $549 and I bought this for $300. I think the delayed delivery was worth it considering the savings ! I was paranoid that this would not arrive after reading these reviews but I was happy it… Read more ·  1

did.

( there online tracking is terrible ! ) Cheap, easy to use website They give you a joining discount of $10 which you only see in your emails after the order has been completed ( if ordering the first time , register an account and get the discount code off your email before shopping ). They also put a massive sticker over the box to prevent you trying to return to Myers etc ( so you can't really use the product as a gift )

Truly dreadful – I tried to use a $100 gift voucher with lots of problems. I couldn't use it on-line, the item didn't come - they didn't tell me……the problems went on and on. There are too many good online discount companies to bother with using one like this. Vote with your feet and take your money elsewhere!

Tricky, dishonest and unreliable. Read others' experiences before you order anything from them – Bought some gift vouchers from them and one of them was missing. Called them and they said they cannot help as it is like losing cash since they cannot verify. Very tricky terms and conditions and fine print. No right for the customer and very unhelpful. I wonder how they are still in business. Would never use them again.

Dishonest, and Disgraceful Service – I purchased a Cuisinart Slow Cooker with immediate delivery. I contacted AOS by telephone to ensure it would be despatched immediately and was told they would get back to me on the sae day which they did not. I rang the following day and received the same response. Three weeks later the item has still not arrived I contacted them only to be told… Read more

they had cancelled the order and they had not even bothered to inform me. To make matters worse I had a $10 discount voucher which I used to purchase the product and lost that too. I feel Always on Sale is a very unreliable and unprofessional service. I would not recommend them to anyone.

Unreliable, inefficient and unprofessional

Never EVER again – I purchased 2 x 10 movies vouchers for work staff incentives. 10 for Hoyts and 10 for Village, the Hoyts vouchers came in and were only valid for a couple of months. So sent them back with the hope they were going to send some more with a greater expiration date. One month transpired and I never heard from them so I called and was told they would… Read more

call me back after speaking to the warehouse. No call came my way, so I called again and was told the same thing, no call came my way, this happened again. So I called again and was provided no additional information, I firmly emphasised I wanted to speak to a manager and wanted a refund today. I finally received a call about 8 hours later from a manager that said he had just processed a refund for the vouchers I sent back. Yippee!! This organisation is filled with broken promises and no one prepared to take responsibility. My repeated follow ups were only responded to once I made firm demands. They don't value their customers nor their time. I will never ever use them again. Some business just don't get it and this is one of them!

Expiration date on vouchers too short and horrible service when trying to amend it

Will never use them again! – Well, i read all the reviews on here first and thought i would give them the benefit of the doubt. How wrong was i!!!! Should have listened to everyone else! Anyway i ordered a food processor so as i was not in a rush for ir this is why i gave them a go, after the 7 days they emailed saying they were struggling to get it in and should be… Read more

despatched by the end of feb (over 4 weeks after ordering) i also recieved another email saying that it should be despatched within 48 hours if not they would contact me!

Anyway as i was in no rush forgot about it for a couple of weeks then yesterday asked for info, then checked the order tracker to find it had been cancelled and i was given a refund, now come on would it not have hurt to let me know that it had been cancelled! Very poor all round, i seriously suggest anyone considering ordering from here don't! On the upside at least i got my money back so will go spend it somewhere else now.

I buy a lot online and have never had anything like this before.

Still waiting for product – I placed my order on 11/12/12 and my c/card was charged on 12/12/12. I had still not received my goods by 2/12/12 so I called the company and was told someone would call back. I called again on 4/1/12 and was told the supply manager would call within 48 hours. No call back and no goods so on the 21/1/13 I sent an email to cancel the order and… Read more

request an immediate refund. On 22/1/13 at 3.42PM I received an email saying that the goods had been sent in the last 24 hours. Upon checking with Australia Post I find that the goods were sent on 22/1/13 at 8.53PM well after I had requested a refund and to cancel my order!!

The worst customer service I have ever encountered

Haven't got it yet – I placed and order and paid on 5th December for two items and am still waiting for the second item. I have made four phone calls to Always on Sale and they still can't tell me when it will be dispatched. They still have the item on their website for sale even though it seems they have not had them in stock for over a month. I had no… Read more

communication from them to say that there was a delay in sending out the item and had assumed it would be here for Christmas (it was a Christmas present). Not sure when I am getting the item as I have been waiting two days for the call back to let me know what is going on. This is the first time I have made a purchase from Always on Sale and it will be the last. I would not recommend this site to anyone. I wish I had bought the missing item of ebay but thought I would go with a 'real' retailer.

Still haven't received my purchase after 5 weeks and no communication from them.

Where on earth is the product i paid for – i bought a dyson dc 29 multi floor vac about 6 weeks ago...i i have not received it yet...i ring up and talk to whoever answers the phone, they promise to look into it and will ring me back the same day. well i have rung 4 or 5 times and have never had a return phone call the reason i have not received the vac is always some other departments… Read more

fault they say and the person who answered my call said they will send an email to the other dept and ask them to expedite, but still no response, i just want what i paid for, they are still offering that very same cleaner for sale so one can only just wonder just what is going on there, probably end up going to the office of fair trading and ask them to sought it out and aland they can take an active role in the resolution..so let american express know about the no show

I never received what i paid for

Terrible service – How are these guys still operating? I place my order for a blu ray movie on 18 december. I paid for it immediately, that was my bad. I had no care for recieving it by christmas as i knew already it's a busy time for any business. In the instructions area, I put a remark, "Please advise ASAP if item not in stock" Now to this day the order status… Read more

remains "On Order".

I finally recieve a generic email, saying "We are experiencing difficulty getting your item to you. If it is not despatched with 48 hours, somebody will call you." That was 3 days ago and no call. No further email. Come monday I will call to cancel and hope they will refund. No doubt that will not happen easily.

I'm going to write a letter to the ACCC asking them to check out these comments about this site, as something needs to be done about there product & service transperancies. Meanwhile I urge you all to take to social media and lets ensure everybody out there knows how poor this business is. I'm angry I have to give them 1 Star, you should be able to give no stars.

They sell stock they don't have and can't obtain

Very poor service – I see from the recent reviews of Always on Sale that I'm not the only one who missed out on a Christmas present thanks to their poor service. I ordered two items from them on December 1 and the money for both was deducted on December 3. On December 8, one of the items was delivered (this is the only reason they get one star from me). I'd had no… Read more

notice of dispatch and was therefore very concerned that I'd paid for two items and received one, as their website doesn't say things are dispatched separately unless you dig deep into the FAQ. Commence phone calls.

Call number one was on December 10. Very annoying auto phone system which asks me if I knew I could check the status of my order online was strike one: from the minute the money left my account to this day, the online system simply says "on order" which is not helpful or correct. Their customer service people are friendly enough and assured me the second part of my order was in process. I received the dispatch notice for the first part 2 days after the item had already been delivered, saying they still hoped to dispatch the other part within the promised 7 business days.

On December 18, I phone again to find out why I still have no advice on dispatch and no item. Told that the item had been out of stock (no reflection of that on the website) but they were getting a delivery that afternoon and I was listed as "priority" for dispatch. I said it was a Christmas present and was told that since it was Australia Post they couldn't guarantee delivery by Christmas. Great. I point out that I have not had any contact from Always on Sale to keep me informed of the delay.

Christmas came and went, and so did New Year. On January 3 I make phone call number three. Another friendly CSO who also apologises and says he will investigate what is going on because it appears the product is in stock in the warehouse so he can't understand why it hasn't been dispatched. He promises to call me right back, taking an extra phone number as I have to go out. No phone call back.

Phone call number four was on January 4. This time, I'm advised that the item has now been dispatched (the previous afternoon). When I ask where my "priority phone call" is the latest friendly CSO tells me calls take 24 to 48 hours. Funny definition of "priority". When I also point out that the only communication I have had from Always on Sale regarding my order was a late dispatch notice on the part I did have, like the other three she said she would "pass on my feedback".

Like the other reviewers, I am unimpressed that an online website has no email feedback system and their "tracking" system is a sham. I can't fault the friendliness and helpfulness of the people on the phone but I feel sorry for them as their days must be spent trying to cover up this company's hopeless excuse for service. I think it is very poor business practice to charge people for items before there is any hope of dispatch and then to fail to follow their own service policy for keeping customers informed. "We're really busy" is not an excuse. Other very large companies manage it - I'll be sticking with those in future!

Now to wait for my item to turn up...

No real tracking system, fail to keep customers informed of delays

So disappointed! Still waiting! – I placed an order for my daughter's primary christmas gift in november! On business day 8, i received an email advising that my order had been delayed but i would receive it by mid december. On 19 december, i was excited to finally receive a package only to find that item was completely wrong! Rang to see when correct item could be despatched… Read more

and was assured by rep that either he or his manager would be in touch asap with an update. Waited all day - no call. Rang again on 20 december and was left waiting on hold for over 45 minutes! Got through to another rep who advised that they were still awaiting a response from their warehouse as to whether they even had the correct item in stock. She assured me that either herself or yesterday's rep would be back in contact that afternoon with 'hopefully, some good news'. It is now 28 december and i'm still waiting for that phone call and still waiting for the package. Cannot believe that an online retailer cannot be contacted by email! Absolutely disgusted with the service! I'm very aware of the fact that it is probably very busy for them at the moment during the christmas period but if you can't take the heat, get out of the kitchen. After all, this is what their business is about!! The only reason they get 1 star from me is because they did honour their commitment to contact me via email if the item wasn't despatched in 7 business days - just a shame it all fell down after that.

Unreliable; appalling service; cannot contact them by email

Never again! – If only I had read previous reviews! This is the worst online shopping store. I placed an order for an art easel for my two year daughter for Christmas. The order was placed on December 11, 2012, therefore giving them 10 business days for delivery...plenty of time since they promise dispatch within 7 days. Of course my money was debited from… Read more

my account on day 1 and I called them on day 7 to find out why my order had not been dispatched..."we will call you back"...I haven't received a call and this morning received and e-mail stating that I will not be receiving my order before Christmas and offering a $20 discount voucher for my next purchase...is this a joke?!?! What next purchase?! I will never use Always on Sale again and will definitely be telling all my relatives and friends to stay away.

Misleading, poor service

Terrible service, big fail on Christmas delivery – I got the same spiel - promised to dispatch within 7 days. I rang on the 8th day and they said there'd been a slight delay... except my order is still just sitting in a warehouse in Sydney, no one is dealing with it and it won't be shipped until after the first week of January. Big item that is now a big fail Christmas present. So very… Read more

dissappointed and wouldn't trust them. They are cheap because they take your money and run until you chase them to do something about your product. The guy was making up excuses on the end of the phone that were completely see through. They should never advertise for Christmas presents. Misleading and deceptive conduct. Never again will I order from them.

Very irresponsive and slow – The worst online shopping experience ever. Ordered a Christmas present 2 weeks ago and have been calling their customer service reps every day for 4 days. I've been told someone would call me beck with an update and still haven't received a single call. Looks like they have no idea where the stock is and what's happening at their warehouse. Appalled. delivery and customer service

Never again. Xmas orders not received. I had to chase them to learn delivery would not be made – If you actually want the Xmas presents you order, use Amazon. Only 25% of my order (made at 6.00am on 7 December) would be received by Christmas. 6 items were still not in stock by 20 Dec with no idea when stock might arrive yet the products are still being advertised. I had to telephone twice before I was told they could not fill the order,… Read more

despite their terms and conditions promising they will contact the customer if their order cannot be despatched within 7 business days.

Compare this with Amazon, where 100% of the 22 products I ordered had Arrived from the USA by 20 December (all in under 14 days, and some in under a week). The single star is because at least AlwaysonSale has real customer service staff to take your phone calls and tell you that you won't be getting the order you paid for, making them better than Fishpond who also take your money for products they have no guarantee of getting stock for but have no customer service number to call and ask why you haven't received your goodies.

So now I will have to go last-minute shopping for 6 people's Xmas presents this weekend in all the manic crowds - as their lack of communication about not being able to source the product after 2 weeks means there is not time to order online elsewhere. Not Happy, Jan! Appeared to have some great stock - it just isn't in stock. If you can wait several weeks, may be worth a try. Advertised products are not only not in stock- they may not be able to get them either - you can't tell

Disappointing – I ordered a product, waited 7 business days, heard nothing, no email, no phone call. I rang Always on Sale, they said they would get back to me, didn't hear anything. Called again, customer service person was very helpful, however she told me that my order had not gone to the supplier, and they would need to reissue the order, and I would need to… Read more

wait another 7 days.

Lack of communication was disappointing, a lesson that you should pay attention to comments and reviews from previous shoppers.

They seem to have no problem taking money out of your account straight away, without issuing an invoice. Will be interested to see how long it takes from the money to be returned.

Do not recommend, not worth the muck around

Bad communication, unreliable

The terrible online sale I ever knew – I would not give any star to this company. They keep advertise non stock item!!!. It's cheap but the most stressful purchase experience ever!! Customer service performance: *min 7 working days needs to check for in stock or non stock items. In fact more than 7 days (never count it anymore) *another min 7 working days to return your money… Read more

due to terrible company performance.

This company is sucking your money only and not even sorry after receiving your money. Not sure whether I'll get my money back or not.

Be careful!!

Every things was wrong from advertisement up to customer service.

Super fast delivery – I bought my sister a bottle of french champagne for her 30th birthday and then decided with the leftover money I would buy her some nice champagne glasses. I searched online and stumbled across this fella (Always On Sale) and they had no doubt the cheapest prices by far. I picked up Royal Doulton glasses for $40! Then after ordering them I got… Read more

them 3 days later. Not sure where they are located but I live in Queensland. Will definitely keep these guys in mind for Xmas Best price and super fast delivery

Speedy Service!!! – I recently tried the Always on Sale website to purchase a book of movie tickets for my sister as a gift. I was so impressed with not only the saving and cheap delivery but also how prompt they were with delivering my gift. Saved me the hassle of leaving the house especially when a Hoyts was not convenient to where I live but a good cinema for my… Read more

sister.

Would recommend using this website if anyone is looking to buy gifts or something special for themself! Extremely efficient and reliable service plus great price

Very Disappointing! – Bought a Nikon camera from their website, the item arrive after about 2 weeks. However, the item that arrived is not exactly what I ordered. I ordered an Orange colour Nikon camera, however, they sent me a Blue Nikon camera. I have order confirmation email from their website, saying Orange Nikon camera. Therefore, I rang the call centre, asked… Read more

their why they sent me a wrong colour camera. They said it must be a system glitch. They told me the only way to fix the issue, is either send the item back and get a refund or send the item back and wait another 4 weeks for the correct one to arrive. I can't really accept both of the resolutions, as I need to use the camera very very soon on a overseas holiday.

Item arrived not exactly as ordered

Very Dissapointed – I have ordered movie tickets a week before school holidays so I could take my children to the movies and 3 weeks later still no movie tickets I'm not happy at all.. If you want movie tickets order them 2 months ahead to have them when you want them.. not good service at all..... Postage way to long.....

Love love love this website!! – I bought a Dyson vacuum from this website about 6 months ago and it was just so pain free! The vacuum arrived at my door in a reasonable amount of time and was well packaged. I shopped around for months and I still haven't found a better price for the same model. Very happy and would use again!! Fuss free and the best price I found  Show reply

Professional and Good Customer Service – I ordered a sandwich press for a birthday present, however, it was on backorder and I was informed immediately. I then decided to cancel the order and order a different product in a kettle/toaster pack. As it was for a present, the staff managed to process the order quickly and I received the product within a week. I was very impressed with the… Read more ·  1

people I dealt with as they notified me of a problem immediately and helped me still obtain a product and get it to me on time. Highly recommend!!! Customer service, immediate response, delivery time

Useless – Ordered a robot vacuum after a knee injury. First time, although the order was submitted, it was never processed and no email notification was sent so I wasn't aware of what was going on. Second attempt, took over a week for them to come back and say the product was no longer available. So, 3 weeks down the track and I'm no better off. Not… Read more

impressed.

Poor ordering system whereby email notification is only sent for successful orders (no contact otherwise) AND poor method of updating available stock, where you can order and pay for an item that is not available.

useless company – Ordered a children's game as a gift. It came with a massive order sticker on the box and covering game instructions. Complained and returned it requesting 'no sticker' on the box. Got the replacement today. It has another sticker on it and the game is so damaged it looks second hand. It is getting returned yet again. It can't be that hard and… Read more

given you pay so much for postage you expect it to be better packaged than wrapped in plastic. Never again will I purchase from the site.

Avoid if possible – Ordered on 29 August a father's day gift. It is now 13 Sept and I still have not received. Tried to email to cancel my order but all the email addresses I find bounce. I suggest that you consider not using this website for your purchase unless you are not in any particular hurry to get the item. Slow delivery, no contact email for issue resolution

A shop that needs to be managed properly & products to be shipped on time or stated as OUT OF STOCK – brought a breville coffee machine on the 19/8, saying it was on the clearance shop it will only be 1 working day, but waited until the 7th day that i called them up and they said it will be going out within 12-24 hours.. yay but no... Next day i called saying "whats happening with my order?" oh we dont have any in stock.. and wont be until… Read more

September so i asked for a refund. I have checked my email to see if they have emailed stating that the order has been canceled but havnt and the site has not been changed.

Would like to get a email telling me that i have canceled my order and will be getting a refund.

Website needs to tell customers when products are not in stock.. and to get a call or email after 1 working day when things are late!

Late – I placed an order for a birthday present on 3rd August. By 20th, I had heard nothing to suggest my order was late. So I called to follow up. The rep was very nice and told me he would call me back. Heard nothing. Called again on 23rd and was told it was dispatched on 22nd August! I let it be known that I had had to buy another present as this one… Read more

hadn't arrived and was told that I had te option of returning it or refusing delivery. It isn't really the point is it? 7 day delivery this isn't... My advice is look elsewhere!

Poor delivery times, no follow up, reactive rather than proactive service.

Never again will I buy from there! – So i order a ring for my girlfriend, u know.. jsut a little something something to keep the wolves from the door. And guess what.. almost 3 weeks later still waiting. I could probably walk to sydney and back in that time... They took no time to take my money. But im wondering if i will ever get my goods. Long wait time!