Amaysim
VerifiedABN: 826456920933,548 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Pros
Cons
Verdict
Amaysim offers competitive pricing and effective global roaming for those seeking a budget-friendly provider. However, significant friction exists within the identity verification process and customer support accessibility. Technical reliability is inconsistent, with recurring feedback regarding network dropouts and unannounced billing changes.
Absolutely hopeless. A storm and a lightning strike took out my connection as shown on the nbn hfc modem. The indicator lights show clear as day it’s not connecting. Tried to lodge a support call with them, via chat, absolutely clueless. Wanted to know what router I had, MAC address, blah blah blah. I continually repeated myself that it was clear… Read more
the connection to the nbn externally was the issue. Nope. Wanted all the irrelevant details. The chat operator finally told me he could see that it wasn’t connecting. What a genius! 24 hours later they came back saying it’s a temporary issue and has been resolved. NOPE! Still not working. My neighbours internet is out too, our connections share the same pit, and her company is sending a technician. AMAYSIM ARE HOPELESS. CLUELESS !!!
I've been an Amaysim account holder for many years and normally give them a five star review. Great rates, excellent data options. I got in early with an excellent deal they no longer offer. But as with many great services it's when you have problems that you get a true measure of the company. Keeping it simple I have had prolonged reception… Read more
issues ( over two months).It's when you realise that you are dealing with computerised responses ( took me a while) the frustration is finally understood. Frustration is a kind word to use. Basically your attempting to use a system that is illogical to your personal needs. I won't be too harsh as there were moments where Amaysim personell expressed some empathy but I think a call centre in the Philippines is always going to be a challenge. So I give a mixed review. I have noticed that their reputation has diminished over the years with consumers so I will add my experience to that record
Mobile plan Unlimited 20GB $20mth Migrated from Vaya Price was increased on 1/6/26 from $16 mth for 20Gb to $20 mth for 35Gb with no notification - an increase of nearly 20% for extra data not required. Hmmm. To top it off, I noticed that last billing period the direct debit was for $40 instead of $20. I assumed this was an error until I dug… Read more
deeper and discovered that after Amaysim took over Vaya in June 2024 they retained the monthly plan and billing cycle for some time. At some point, again without any notification, they switched ex Vaya customers to a 28 day plan and a monthly billing cycle. This meant they charged for 2 plans in one month, ie 13 annual payments of $20 pm ($260 pa). This represents a further increase of around 9% from a genuine monthly plan.
Now they are changing us from post-paid to pre-paid, I am suspicious they are going to make extra profit out of this!
I have been a customer of Amaysim since 2011 and never had any issues so I took the plunge in July and changed my NBN plan to them as well. Had I been aware of the above, I would have steered clear. I was also unaware that Amaysim have been owned by Optus (majority shareholder) since 2021. I intend to start looking at mobile alternatives. Any recommendations?
Reviews with attachments
What a joke. Scammers changed double in one month because the monthly days crossed over 4 weeks. I have 3 plans for my elderly parents and I’m charged $65 per month. Last month I was charged $130 because the month crossed over. I was then charged $65 the next month. So just an extra months charge for a couple of days. Joke Show details
- +1
Be prepared have your internet dropout at any given moment and lose all your work online. Then be prepared to wait over 30 minutes on the phone, put on hold and then the AI voice letting you know that their office is currently closed and that you should call back some other time. Also their internet service has random dropouts so you will need to… Read more
get in touch with their service frequently. Look elsewhere if you want to save your sanity, the prices are low for a reason. Goodluck.
I check emails, browse and use maps most days! I purchased 150GB PREPAID on the 1st June 2026, now 2nd Oct 2026 still 108GB data left. With Amaysim over 10yrs, they have fixed any issue I have raised, they are polite and courteous. The online login shows call history etc and allows you to chat with them. I feel they are one of the big companies who still pride customer service. Show details
- +1
I asked for new SIM to be sent to P.O. box because I suspect somebody is on my phone as when they send me text to me it comes up as another phone number that is why I asked for it to go to P.O box while they agreed to send to it it came to my address
Amaysim has been owned by Optus since 2021, so I guess this is really an Optus review. Had my account for nearly 20 years, originally with Vaya, no issues. Amaysim bought out Vaya couple years back and they gave me extra data per month, all good! Until 2 months ago. Without notification they upped the price from $16 to $20 a month. Well it's just… Read more
$4 right? I've had a good deal for so long, no probs. Except this week I got a bill for $40. When I queried, they had changed my plan to 35gb for $40 without telling me. They insisted that an email was sent (it wasn't!) and I requested that they forward their original email, which they agreed they will find and forward. Google AI reports many people are not getting notified, I believe it. They said they are getting rid of all the old plans. I have no intention of paying $40 a month so I said not to worry about the email as I'm cancelling anyway. A sneaky move they made was to move the date my plan renews from the 25th to the 13th, so I was already into the next billing period, so I'm stuck with the new bill. They confirmed that if I cancel before the 13th there will be no further charges, but after 20 years I can't remember whether I'm pre or post paid, no indication on my bills, so not confident that they won't try to give me another bill, especially after reading other reviews here. I'm surprised other reviews report on charges for excess data, as my data has always been cut once allocation has been used, as is my experience with other telcos on my second service I maintain. Probably a leftover condition from my Vaya plan, which is probably why they are getting rid of old plans so they can charge excess data fees. I already had an issue with this with E.tel, see review. It doesn't cost any more to provide excess data than it does the data you have paid for, ie whatever you paid per gig in your plan should be the price for excess. Just capitalism gone mad! I now have two new telcos, both cut data off when used up.
I read a review here that cancelling a service is like applying for a passport. I may do another review on that process, as I have never had such issues cancelling past services, could be a tactic on their part to prolong the process to get another bill in. I was told I could call and they would cancel that day. We'll see!
Just trying to activate a new sim, should be pretty simple.. I had to login to my existing amaysim account, approve via sms to make changes to account then asks for an ID verification. Only problem is you are unable to enter your ID details, white comes over the bottom of the screen with an amaysim logo and you can't see or enter anything. These… Read more
problems have been going on for years with amaysim, I thought when they recreated the website a couple years ago they may have fixed things but they're just more tedious.
Absolutely terrible. Could not advise anyone to waste their money and will be taking my own experience up with the telecommunications ombudsman! Show details
Latest follow-ups
Crazy setup and a time-wasting process. The recharge process is unclear. You receive a text saying there is money in the account, and recharge - but it is extremely vague with no instructions. I have $40 in the account from “Add Credit,” stuffup… Read more
where i kept adding credit to try and buy but couldn't add it to my phone number, this will expire annually. Then there is “Get Voucher,” but you cannot buy a voucher online with the credit sitting in my account.
There is literally no user flow. Credit is sitting in the account, but I have to somehow top it up to the phone number. My God, whoever designed this system are muppets, absolutely excrutiating process and this is Day 3! for a $15pa prepay number going into Day 4! and they are Optus resellers anyway.
The SMS messages provide zero instructions, and there is no available help or support—it is offshore. Then I receive emails with the subject line “RE: DVS” asking to verify my ID before I can speak further. Yes, submit new ID. Wanted to connect to chat, i had it sitting there for over 1 hour waiting and waiting and waiting - no connection. You can ring, but it would have been good if the chat connected before the phone lines closed.
Follow-up · Hows this - i got an email saying "Having trouble getting through to triple-zero". How does this company even function. Optus ignores my emails (Amaysim are Optus resellers). What a joke for Optus. They don't care as well. I lost my $40 credit (the amount being multple topups of the account, but i couldn't recharge the number, nor get onto… Read more
BEWARE this company fraudulently charges even though auto top up is set to off. After chatting with them today and listening to all their excuses, something else was left turned on, something that I never turned on! In the chat they said they turned it off, That same afternoon they again attemped to charge my card!!! disgusting!!!! FRAUD!!
Follow-up · They attemped another charge after I first spoke with them! they ignored my request the chat was also very messy and they made many excusses. They knew excatly what they had done as I didnt even ask a question in the follow up chat , yet they had already tried to give some fake excuse, proof they knew what they did! About 2 or 3 weeks later I finnaly got an email again full of excuses saying why it happened , I am not interested in their bullS!
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Total scam. I was on vacation in Oz for 1 month and went online to find a temp sim card. I unfortunately came across these scammers. I paid $15 for a 28 day sim only to find out afterwards that it will take up to 14 days to activate (basically… Read more
useless). I contacted their customer support to cancel it but she pretended not to understand. I thought I will wear the $15 and bought another one at the local supermarket. I now find out months later they have been taking $40 a month from my card ever since. Obviously they had sneakilly signed me up for a auto renewal a a higher rate somewhere in the fine print. I went online to cancel and there is no where to cancel it. The phone line (which is charged) kept me on hold forever without answering before i hung up, and the chat line does not answer either. Total scams - stay away!
Follow-up · Yes i eventually got throught to them and they refunded the money. They took the money from my credit card.
Positive reviews
Again I have been positively surprised by Amaysim’s excellent service. Three times I contacted them within one day, each time the phone was answered immediately, the person was patient, polite and helpful. I have been with Amaysim for some years and… Read more
only had good experience. Their global roaming provisions are also far better than the major providers. This is a genuine review by a private person from Melbourne. Well done, Amaysim !
Follow-up · Amaysim continues to provide an excellent service. I use it as a service provider for my iPhone at $30 per month (the previous provider charged $65). Same with NBN at $75 per month. The speed is average that’s good enough for my needs. No extras, direct debit from my card. Global roaming services is the real hit: I buy a data/call packet for around $30, no eSIM, the phone works like in Australia. Simple and inexpensive.
With the introduction of AVC, the transition from Origin to Amaysim was seamless. Picked the date (one where kids were at school and wifey at work and i would be sleeping post night duty) and that was it. All switched in and working within 15mins. Speed is as claimed (tested at the router >500mbs DL and >40mbps UL). All for $50 a month. I’m… Read more
laughing. We have a 2 year old NBN FTTP connection - this may have allowed for a hassle free connection. I have had no further interactions with Amaysim customer support. I’d say for the large majority, tech savvy people will be able to connect without issues and customer support. If i have any issues or need for customer support I’ll update this review. For now i’m just gonna enjoy this affordable rate for the next 6m. Then rinse and repeat over to another. AVC - so dern good. About time too.
Five stars for the customer service team today! ( sorry I can't remember her name)She was very professional and explained everything in a way that was simple and understandable. It is rare to get such clear and helpful support. Thank you for the stress-free experience!"
Negative reviews
Invited to transfer five numbers, then told to cancel and start again Amaysim invited me to transfer five mobile numbers through a personal offer. I followed the process, but the experience was frustrating from start to finish: - Identity verification failed repeatedly. I entered my details multiple times and kept receiving an “identity check… Read more
failed” message.
- Support gave me conflicting information. I received an email confirming that my ID had passed verification and that my number was ready to transfer. During the chat, the agent also confirmed this, yet the account still sent me back to identity verification.
- The instructions didn’t match what I could see. I was told to select “Transfer my number”, but that option wasn’t available because I couldn’t get past the verification step.
- The supposed fix didn’t work. After further checks and authorisation, the agent said the account error had been fixed. I logged out and back in, only to see the same error.
- The proposed solution was to cancel everything and start over. Support said the system was encountering an error because multiple numbers were being transferred at the same time. Their solution was to withdraw the transfers, refund my payments, and have me place new orders and transfer the numbers one at a time. I was also told the SIM cards I had already received would no longer work and new ones would be sent.
I had accepted Amaysim’s offer to transfer five numbers. After spending considerable time trying to resolve their system problem, I was left with no completed transfers and was asked to repeat the process without any assurance that it would work.
A very disappointing experience.
Absolute trash, when 5g signal fails that troll of a woman on the customer service line said to use my old phone for 5g coverage. Useless Carrier should be ashamed of your existence!! Show details
Completely lost service - no phone or data - at the worst time, and there’s been no way to quickly contact them or resolve this. Would avoid this brand (will probably be moving on soon). Show details
Recent reviews
Don’t bother with these people. I have been with them 10 years and trying to organise roaming is like pulling teeth. They say use the app, ok tried and failed, they then say u need to update app but my app is current version. So next delete app and reinstall. So do that try again and still an issue but same issue. Their answer oh we will escalate… Read more
it but I still can’t organise roaming. Their answer get a local sim in the country you are visiting until we get back to you. Crazy how they can take your money every month for 10 years for multiple numbers and they can’t fix a basic roaming issue.
A truly crap level of coverage across Western Australia outside Perth. Honestly, don't bother and pay a bit more for Telstra. The coverage offered by Amaysim which piggybacks on Optus is woeful. Show details
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On registration, my phone number was saved with the last digit missing. So guess what? Yep -now I can't log into my own account to change anything (including recurring billing) because they have incorrect information on file. Support have been useless; claiming that they can't help change it. So due to Amaysim's poor systems, I now have to cancel… Read more
my card and have another reissued. Avoid this company like the plague - their systems are faulty and they are zero help.
I received a message saying my bill was a overdue and assumed it was spam because I have automatic monthly payments set up via my bank account (all these automatic transactions were successful, no cancelled cards or anything.) Without any further attempt at communicating, Amaysim cut off my phone service a week later when I was at work. I was… Read more
unable to contact anyone including daycare (I'm single working parent) or use any mobile data to work while commuting.
When I got home and could use wifi (thankfully provided by another service provider!) I tried to ring Amaysim but their auto attendant enters a dead end loop when you input '4'. The ai chatbot was even less helpful and instructed me to call back during business hours (which I can't because my mobile phone won't work because they cut my service).
I sent three tickets asking why they had cut off my service and asking for it to be restored ASAP. I re-paid my bill in case the last automated payment hadn't been received (it had been received).
Eventually I worked out (after much inconvenience and repeated multi factor authentication attempts) that they had charged me DOUBLE my monthly bill for October - meaning my automatic payment had only paid half they amount they were charging me. I still don't know why they double charged me because no one at Anaysim has gotten back to me despite my several open tickets.
My service was restored after 2 stressful days during which my work suffered because I was unable to work using mobile data.
2 hours after restoring my service I received another message saying my account was overdue.
Pathetic. I cannot wait to find another mobile provider.
WARNING: Waking Up to Constant Threatening Messages Halfway Through the Cycle – Unacceptable Practices After 8 Years ⠀ I am writing this public review to hold Amaysim accountable after over 8 years of loyalty from both myself and my family. ⠀ For nearly a decade, I have paid $30/month for 30GB with zero issues. My daily routine has not changed,… Read more
yet over the last couple of months, I have been targeted with relentless, harassing automated warnings halfway through my cycle claiming my data is almost gone. This feels like complete intimidation and a blatant attempt to force long-term customers into upgrading or paying extra. ⠀ When I contacted support the first time, they quietly credited my data back—proving the issue was on their end. Now, with 15 days left on my cycle, the exact same phantom data drain is happening again. On top of this, the actual service and internet coverage in my area has become terribly unreliable. ⠀ I am already sharing this experience across Australian consumer networks and community groups so other customers know what to look out for. ⠀ Do not waste my time with regular phone support reps who give generic scripts. I demand an immediate written response via email from higher management or your technical investigations department to explain why faithful customers are receiving these threatening messages and why your data metering is faulty. ⠀ I value the years I've spent with Amaysim, so I would really appreciate management looking into this kindly and reaching out to me via email so we can resolve this together before we make any final decisions about moving to another provider.
What a bunch of mutts. They force 2FA to make a payment, then I get a 2fa link to my phone, I click it, and it says the link has expired. I then select, send to my email address, yet no link ever arrives at my email. So, I can't pay for my monthly plan, and now I can't run my business. Amaysim a circus run by clowns. You just lost a four year customer.
Terrible connection, worse than Superloop. Genuinely one of the worst providers out there. NBN plans are expensive, even with the discounts for what you get. What do you get? A fraction of the promised 'average' internet speeds, my plan was supposed to give an average of around 680 Mbps during the evenings. Instead, every test I did gave me a… Read more
solid 100 Mbps. Amazing work, a solid 14% of the advertised speeds. Support is basically nonexistent, they can't help you to make the internet perform as ADVERTISED because ultimately, the entire service does not work properly.
Additionally, I hope you didn't buy this NBN plan because you needed the internet to work from home, since you will be spending a large portion of your day hotspotting from your phone because the NBN connection drops out almost every day??? Every single day? You can try contacting customer support if you want to be told to just restart your entire NBN connection because that will absolutely fix it by wasting your time so you can restart it just to experience it dropping out again.
On top of the NBN not working at all and being straight up unusable most of the time, they are charging you $100 a month for this mess. Why wouldn't you want to pay to waste your time trying to fix a terrible service that doesn't work at all? Sounds amazing. So amazing, I will never use Amaysim ever again.
The app is also professionally made, looks amazing, effectively distracting you from the fact that there are no options to stop the autorenewal and they don't offer refunds pass the first month. So if you forget the change your NBN plan in time, have fun sinking another $100 into a headache.
I think amaysim should start to celebrate Festivus, I have a lot of grievances with this mob, I ended up going with another company which was able to port me in 30 min which Amaysim could not do in 4 days
I was visiting Australia from UK and purchase an Amaysim sim card. To be able to use it I needed to enter my passport details but in 'Country of issue' UK isn't there. There are 7 'British' options and it is not obvious which to choose (hint - UK is the issuing country) and it locks you out from using the id after 3 incorrect answers. This is crazy.
Request internet assistance during an outage asking them to lodge an outage. The employees went through repeated steps AI had already asked for Also suggesting troubleshooting on devices not related to the outage