Amaysim

Amaysim are 100% absolutely useless i am trying to start a new plan with a new $2 Sim and get a new number pick one and then get to the payment part and it won't let me pay by any form of transfer of money it won't let me put in my details. So have spent hours Saturday night and talked to them and the said I have a account already have a account… Read more

so again went through trying to get it going again it's stops at payment. I have spent 9 hours today with promises to through and have asked them to tell me what the other number I supposedly had and they can't do that. And as it seems I can't get anyone to close my account permanently. Its seems like they can keep my full name address and many other personal details. But can't help me remove my new old account. It seems like OPTUS is the full owner of Amaysim. Both have lost my interest in using them ever again. So was opening 6 new numbers and couldn't even get to activate 1. Your loss my gain to either Telstra or Vodafone so much easier to activate a Sim card. Poor attitude AMAYSIM in getting help and your higher next level people that I was promised it would happen.

I have been with Amaysim for over 10 years and have always used my mobile number as a secondary contact number. Recently, my SIM card stopped working, so I purchased a new SIM and attempted to activate it and keeping my existing number. Unfortunately, the transfer function in my account was not working. Over the past two weeks, I have contacted… Read more

customer service and emailed support more than 10 times, I was asked to email them two ID which I did but yet my issue remains unresolved.

I then rang customer service today, spent over a hour on hold and speaking to someone, then transferred to another guy (James) worked in ID department asked me to hold my ID in my hand, take a photo of myself and send the photo to them. That's ridiculous! I asked why didn't tell me at the first place, I was told sending two ID and they can active my new sim manually. I wouldn't send it to customer services I even don't know where they are overseas.It could be used for scam.

I suggested a video call verification instead, but they refused. I found this process excessive and inconvenient!

I would like to keep my 10 years old mobile number but after repeated requests for information and no resolution, I decided to move to another provider and obtain a new number. Not recommend.

I have an Amaysim plan and added International roaming before my trip. Travelled to NZ, Tahiti, Hawaii, USA, Canada and Fiji with faultless, easy connection in each country. A +++ service. I have used travel sims before but this beats that hands down.

Wanted to test a service provider using Optus network. Purchased prepaid service. Proceeded to activation instructions online. Name address etc required for activation. Required credit or debit card details. No way! I've already paid for 28 days as… Read more

you can't purchase for less so I could see if the Optus network in my location had improved since testing 10 years ago via my employer. Now waiting for refund. Why on earth would I give my credit card details? I've been cheated before. Amazon prime trial. Before the trial period ended. I removed my credit card details. Two months later, I noticed I my credit card was being billed. So they keep your details in the background. That has to be against the law. Fingers crossed Amaysim stick to their word and give me my money back.

Absolutely awful. First increases the plan from $15 to $25. When we try to port to another provider makes it impossible to transfer number. Keeps asking us to get new sim to approve transfer. Very un customer focused company. Cancelled my 3 services with them now.. Show details

Wish I’d found this Mobile Telco company years ago, excellent value on their yearly upfront payment plans,even with the occasional first year discount offers it's a good price. it was simple and seamless set up and easily managed on line and the app. Uses the Optus network which is fine with us. The real bonus is the offered roaming service for an… Read more

upfront and very reasonable fee, which has worked exceptionally well in Asia so far , and makes it so much easier than changing sims all the time and provides the ability to receive texts when you need them,(most telcos charge at least $5 a day until you cancel)Amaysims roaming plans last a year( or 6 months) or until used up. Of note we had friends in Japan who had a few issues with the E-sim side of things, but eventually it was worked out, we found no issues there on a sim card. but it does pay to read the instructions and procedures. Highly recommended

NBN . Actually getting connected was difficult at first they connect differnt to other providers. Once connected has been great for 2 months so far good speeds and no drop outs touch wood like some previous. Billing and app work well no issues also Show details

Excellent support. I rang Tuesday as an unknown SMS was on my bill. It was from Philippines & likely to be a scam. Helpful staff suggested a new SIM card & I could keep my number. It arrived 24 hours later & easy to instal. We have also used global roaming when overseas & excellent value. Would highly recommend to anyone. We have been a customer since January 2015. Show details

Bought a SIM for my parents during their visit of 1 months. Now I wanted to cancel the service and started to feel the pain. It's really hard to cancel the service. The cancellation has to go through chat and the waiting is endless, they said the estimation is 2 minutes and I've been waiting for more than 30 minutes, no real human to talk to. Also, there is no way to delete your payment method.

Stay well clear , absolutely terrible service , signed up for unlimited call an text , sent a group msg to all my friends an family advising them of my new number and my account got suspended for sending to many msgs. Rang the provider the next day 5 times only to be told it might take 3 business days to lift the suspension. Absoulte disgrace of a company.

I am very disappointed with the service provided by amaysim. My SIM activation has been delayed for almost a week, and I still have not received any proper updates or support from the team. The lack of communication and slow response are extremely frustrating, especially since this issue affects my ability to use my phone service. I expected a… Read more

much faster and more reliable process.

I hope the company improves its customer service and handles activation requests more efficiently in the future.

Disaster fraud business, customer service disconnected my Sim without my authority and its now 24 hours no one is responding, on Facebook service asked 50 times since 6 hrs. they said someone will call you back, called them twice on hold for 30 minutes no one picks up, they disconnected in 2 minutes illegally and now I am without mobile network for a day. Looks like no one works there, FRAUD BUSINESS. NEVER USE THEM. Show details

Failure to authorise identity for days on end. Preventing access to services. Meantime burning up your money. Merrily frittering away your 28 days of access. You could train a cat to look and see the identity image uploaded is clean. A person would take all of ten seconds. Let alone AI. Which could do it in a nano second. No excuse. Obvious intention to trap customers without access. Whilst burning up their time availability. Show details

I purchased an eSIM and international roaming pack in Japan and it doesn’t work. I have no data no text and no phone calls. I can’t change providers as they need to send an activation text to transfer my number and I have no service with Amayasim. It doesn’t work do not buy it. Show details

OMG!!! What a nightmare dealing with this company! I tried to port my number, but my credit card payment didn’t go through. I have enough credit on my card to cover the amaysim plan i was going to port my number to so I wanted to double-check if I entered my card details right. But there’s no way to do that. Amaysim only suggests trying a… Read more

different payment method. I even downloaded the app to see if I could check my card details and fix them if necessary. No luck there either. I gave up, called amaysim, and asked them to cancel the pending port and delete any information they had about me. Never again, they’re totally useless.

I am a long-standing Amaysim customer who migrated from Circles Life. I bought a second Amaysim SIM for my second phone. After logging on to my existing Amaysim account, which already shows my new SIM, I tried to activate my new SIM. The online I.D. verification process using my driver licence failed. I do not know why. I made a second… Read more

attempt. I triple-checked every detail that I entered on the web page but my second attempt also failed.

I made a third attempt using my Medicare card, which also failed.

I phoned Amaysim customer service but they did not, and still have not, activate my new SIM.

I’m done with Amaysim Mobile!

Even one star is too much for them . Poor Internet quality and disconnection. You can not use hotspot due to ongoing disconnection and poor quality. It's very disappointing and frustrating. Show details

I realise this is for mobile service but just want people to know that I have had their NBN now for three weeks and have had more drop outs in that time than I have had for the past five years. This is by far the worst internet I have ever had. I have already organised it to be changed over in a few days

after years of being with Amaysim Mobile the towers that were on their map on Dandenong Road across from my house were removed and my coverage went down to 1 bar in my living room and no bars in my bedroom When I emailed them and bought it to their attention they told me to turn my phone off and on again. I explained that my phone has 5 bars of 5… Read more

G coverage everywhere else except in my own home and After a few emails trying to explain the towers have been removed they told me my nearest tower was Toorak West over 6 kilometres away and then told they use the Optus network and there is nothing they can do. and if the coverage isn't acceptable to go to anther provider.

Yesterday I had full coverage at home and I was elated - however waking up today - NOTHING

So after nearly 10 years with AMAYSIM all I can say if cr#p service, cr#p reception and hopefully they read reviews and do something about it. Cause my friend is with Vodaphone and its just as bad and Telsta is something I cant afford

If you’re thinking of transferring your number to amaysim, don’t. My experience has been nothing short of a drawn-out, frustrating mess. I’ve been trying to port my number for over a week, and after contacting customer service around eight times, I’m no closer to a resolution. Every interaction ends the same way: empty reassurances that a “higher… Read more

team” is handling it. This so-called team is completely unreachable, which makes the whole process feel like a black hole where issues go to be ignored.

What’s worse is that nothing happens unless you relentlessly chase them. If you don’t follow up, your case just stalls indefinitely. That’s not customer service—it’s passing the burden onto the customer.

Yesterday, I was told there had been an error with my transfer code and that I’d need to start the entire process again. Now, I can’t even receive the code at all. Instead of fixing their own issues, they’ve conveniently shifted the blame onto my previous provider, which feels like a standard excuse rather than a real explanation.

Overall, this has been a complete waste of time and energy. The process is disorganized, the communication is poor, and the support is ineffective. If you value your time and sanity, stay away from amaysim.

Things were ok until last few weeks when I kept getting disconnected. I tried to contact them. Then I got a strange call saying "Chinese or English". When I said English someone said "Your account is overdrawn" Then they just cut off my phone and internet!. This is extremely inconvenient as I have a disability and rely on my phone and internet a… Read more

lot for delivery and ordering medicine and food and groceries. I have limited mobility. I also lost a phone number that I had had for over 30 years meaning I will have to update a lot of services and medical specialists etc. This was unconscionable conduct even if I was overdrawn. BUT I wasn't. My account had more than ample funds, have no debts, own my home with no mortgage, my debit card is still valid and working and the account had direct debit setup for payments. I also according to my phone, wasn't over my internet usage limit or close to it. In other words no reasonable excuse to disconnect my service and cause me a lot of stress. I believe that they just wanted to get rid of lower cost accounts. I believe that they have done this to other people as well. So if you find having a phone and internet connection useful in 2026, don't want to be cut off unexpectedly especially if you have to answer correspondence within a deadline, catch buses, contact friends and family or work, order medicine, food etc, don't use Amaysim. I honestly feel like complaining to the Ombudsman about this behaviour. If you try to contact them you'll get chatgp that hangs up on you after you have answered several questions. No explanation again, just arrogant attitude.

Today, 11 May 2026, they withdrew another payment from my account! I rang them and after a 'discussion' with 'Adam' they said that they would refund my account $50 . We'll see. If not Ombudsman.

My advice. If they ever phone you, try to record the conversation as soon as you can as they will not act in a reasonable manner until threatened with a complaint to Ombudsman. They will try to twist reality to a version that they like.

Preserve your sanity and DONT EVER USE AMAYSIM. I was a legacy customer transferred over from Circles internet.

We have our phones and Internet with amaysim to get a better deal, phones are ok unless travelling towards the country areas but the Internet is absolutely rubbish