Amazon

Another useless AMAZON delivery driver didn’t even close gate 2 meters from busy footpath

Item not delivered – 24/12/2023 - empty amazon box handed to me after giving a code, was to contain a iphone. The delivery guy started trotting off but I called him out on the empty box, he phoned amazon and filled them in, wanted to unmark it as delivered but they refused. They told him to take the empty box back. I called amazon later and they said an investigation… Read more

had commenced call back in 3 days. Done that and had to send a stat dec with their "specific" wording for a refund. I was told I would get a refund but that person could not authorise a refund of high value, I was then told a manager would need to do the refund due the value. That person in an email threatened me with loss of account privileges or account closure and refused a refund. Started their procedure all over again and back to the same result a second time. I did get another email saying I would get a refund but no refund. I then went to my bank for chargeback, ME Bank, 3 months later amazon claim ME bank took the money back off them but I did not receive the money back in my account until 24th of June 2024.

This is prefect,can't live without – This wig feels really good and it as a great lace Show details

You need to buy three other instruments to calibrate it according manual and my experience – You need to buy 3 other accurate instruments a barometer a thermometer and a humidity meter to calibrate it in order not to have wrong indications.This is written in the manual with fine letters and is in its mode options calibration. By the way I discovered that Amazon as it does not publish a negative review if it has a vulgar world inside like… Read more

did to mine I used the world rubbish to describe it there is an issue ...when customers are very upset if the bad quality of a product most likely will use such terms and they will never know that their review was not published as it does not come any notification but you have delibertly to search in your messages or in reviews if your review was published.....So convenient manipulation....imagine how many upset customers are cut in this way from informing......it would be more honest for Amazon if would publish the review and use dots over supposedly vulgar words

No care at all with delivery – Delivery was dumped and it fell over off the step, then not even picked up and put under cover. See the attached video. Show details

Order spare battery for my shark vacuum cleaner and I received a second hand battery which was damaged and scratched. When I asked for a refund they sent a return postage sticker that I had to pay to be returned to China. Terrible customer service and rubbish products. Show details

Got the message saying parcel was delivered. Searched in the usual places that I find parcels after delivery drivers chuck them over my wall. This Muppet left the parcel in a totally unsafe place. It was left outside my property on the road where anyone could have stolen it. Luckily, I noticed where it was just before I reversed over it as I was… Read more

thankfully going out not long after it had been delivered. The sad thing is, Amazon complaints department is literally non existent. After wasting a lot of time trying to find out how to complain about the driver I was forced to give up. Poor effort Amazon, I definitely won't be using you again.

Had two successful experiences with Amazon but third is not positive. Item has apparently been dispatched and was supposed to be delivered 12 August, then the date changed to 14 August and now (@ 18 August) their website states delivery date unavailable. When you look for an option to contact amazon there is not a single option available. I did an… Read more

online search and found an Amazon forum with multiple complaints/enquiries regarding contacting them. Each had a standard responce staing to click the included link that supposedly takes you to contact options for them on their website.

You just go around in a loop and there are no contact options that I could find. If they do exist they obviously do their utmost to make it difficult for you to contact them.

There are also no contact options for their delivery partner, CODEX, on the CODEX website, only an option to track your parcel. When I track my parcel it simply states that it was dispatched on 11 August 2026 at 9pm.

Not so simple when trying to manage a problem it seems? At time of my review, of 2611 reviews 2028 are 1 star.

Edit @ 18/8, by chance thought id follow up and, I managed to contact Amazon while I was trying to track my parcel/report a problem etc. Forget which button it was but clicked it and had contact options and selected "Chat". Anyway, they have ordered a replacement...wow! I was advised I'd receive email confirmation but 4 or so days later no email (I possibly misunderstood). However, there is a notation on my account, in orders, that a replacement has been ordered, arriving in 3 days! Fingers crossed!

Gave a review for for two curtain items , one a valance and the other a sheer curtain , did two reviews with the same picture , well their AI algorithm told me I was breaking community standards using that same picture for two different reviews , valance and half window lace curtain in the kitchen . Well , didn't like that , closed my account and… Read more ·  1

moved on . Chose another online marketplace store , did have alot of online stores to chose from . Probably all for the better . Don't think I'll be doing any more reviews for them .

Ordered a brand new book and it arrived with badly scuffed corners, as there was no protection around the book which clearly had moved around inside the box during transit. I wrote a poor review on Amazon and it was not published as it didn’t meet a long list of unrealistic and confusing maze of requirements, which means I couldn’t complain if it involved any of the basic issues you would normally complain about. Never using Amazon again. Show details

Repeatedly leaving my parcels on the lawn, upgraded to leaving them on the lawn in the rain. All my parcels have instructions to leave my the door or on the porch as I am disabled and seriously ill and can’t get to the mailbox a lot of the time and that’s repeatedly ignored. Customer service has gone downhill and I’m repeatedly bounced between… Read more

people and tonight was transferred after I said no and just left with nobody because I wanted actual follow up that I was told would happen and didn’t. You can’t email anymore so it’s phone call, chat or nothing. And chat is a joke. It took me over an hour to just get a refund and have the rained on parcel reported and now no follow up as promised. Amazon used to be such a help but it’s a mess now and keeps costing me more and more time fixing their mistakes. Items damaged from being packed ridiculously badly (funko pop boxes in envelopes instead of boxes, glass items shipped together loose with no packing material and so on. Just pure incompetence and lack of basic common sense) and then replacements arriving exactly the same after promising they will be ok the next time and then having to fight for refunds. Paying more with Amazon to get something on the delivery date required and then items not showing up as promised, it’s a mess now and it’s so disappointing as it used to be reliable and an absolute lifesaver for a disabled and very sick parent to a young child but now it’s wasting my time and i can’t actually use my service I pay for, for a lot of things as I know they won’t be in giftable condition or will be broken or will be out of date or have very limited date. It’s gotten so bad. I will likely cancel my account at this point as it’s not really a benefit anymore and they don’t seem to care anymore.

Have used my account in a year, and this awful company locked my account and there is no way to retrieve my account unless I set up a new email. They can [Content Removed] right off. If I could give them 0 stars I would have. With the cost of living biting harder then ever I can’t afford to shop online all the time.

Absolutely shocking Thorne magnesium capsule ordered and the usual bottle arrived saying it was full of magnesium capsules but inside it is full of tiny black seeds??? Apparently all the expensive Thorne supplements are FAKE on amazon and everything is full of led and mercury

I have had 2 interactions with Amazon Australia this week. The first was about receiving damaged items which did not have sufficient packaging to prevent damage (items were completely bent and unusable) and also to question their return process. Their website stated there was a parcel point locally to drop off a return however after showing up… Read more

there, the courier knew nothing about Amazon returns so was a total waste of time. After I contacted Amazon about the discrepancy, they said they would organise a return pickup in the next 2 days between 8am and 5 pm and I would need to be home to sign for it! This was not acceptable having to stay at home for 2 days without knowing when they would show up?! After a lot of back and forth in the chat I finally received a refund.

I would have given them more stars even though it was a difficult process however…..

The second issue was about a pricing issue on an item I purchased. Have attached an image of the initial complaint. After opening a chat and explaining what the issue was about, I waited a considerable amount of time before anyone responded. I wanted to discuss this inconsistent pricing because I felt somewhat ripped off after I had made my purchase and the price once again had dropped by $100.

I finally got through but basically was told there’s nothing they can do about the pricing. While I was still responding to her answer, she just abruptly ended the chat and I could not continue the discussion. Very disrespectful! I didn’t even get to respond! I then rang them and was put on hold and was told there would be a 30 minute wait…..however 1 hour and 15 minutes later I decided it was time to hang up as I clearly was not going to get to talk to anyone!!

I would send the item back however only found out about the pricing difference an hour after we had opened the package so it’s no longer eligible for change of mind. Didn’t even get the opportunity to discuss it!

Hazardous Fake Pet Product & Amazon Refusal to Act (Order 249-6185816-3226238) Seller: Aimall australia, Product: "Natural sisal rope" 1. Concrete Evidence of Material Fraud & Safety Hazard The seller advertised this product as " Natural Sisal Rope for DIY Cat Scratching Posts." What I received is a fake, plastic-looking white rope with a… Read more

toxic, pungent chemical smell, posing an extreme ingestion and health hazard to pets. In Amazon message, the seller shamelessly claimed that "the outer side of the rope has a sisal material fixing line to prevent the rope from loosening". And they admitted that  the rope has been chemically treated .

According International Natural Fiber Standards & Pet Product Safety Guidelines:

"Authentic natural sisal rope must be made entirely from 100% natural agave plant fibers from top to bottom, without any synthetic materials inside or outside. It should never contain plastic, polyester, or cheap synthetic fuzz in the core.

Chemical-Free & Safe: Genuine sisal rope for cat posts must be non-toxic and free from harsh chemical smells. It must be safe for cats to scratch, bite, and lick."

material fraud: True natural sisal rope does not need an "outer fixing line" to hold its shape. The seller wrapped a thin outer layer of sisal over cheap synthetic fluff to deceive buyers and cut costs.

Toxic Risk (Pet Safety Hazard): The seller officially admitted using a chemical softening agent. A chemical l on a pet item is dangerous because cats can ingest toxic chemicals when scratching or biting the post.

Direct Comparison: My attached photos clearly show the cross-section of their rope and unnatural color compared with a genuine natural sisal rope I subsequently bought from another Amazon seller. The fraud is undeniable.

2. System Failure & Support Unresponsiveness A-to-z Claim Glitch: I have contacted Amazon phone support 4 times and  to no avail, receiving only generic stalling responses. I attempted to file an A-to-z Guarantee claim twice on the Amazon website, but the system glitched and failed both times. Unreasonable Return Costs and insurance: Amazon Support is fully aware (via message history) that the return shipping cost exceeds the price of the item itself. Yet, Amazon continues to force me to pay return costs and insure this $34 item, and allowing seller to harass me with conflicting demands.

Attach 7: Advertised item listing on Amazon. Attach 6: Photo showing the white rope I received Attach 5:  The end of the rope held in my hand, clearly exposing the cheap synthetic core. Attach 4: Side-by-side comparison with genuine sisal rope (purchased from another Amazon seller) on the right. Attach 3: the seller's message containing their ridiculous "fixing line" and "chemical agent" . Attach 2:  Amazon Support messaging history proving Amazon awareness of the return postage fee more than the the item cost itself. Attach 1: Final Amazon A-to-Guarantee email ask me to pay return costs and to insure this $34 item.