21,948 reviews
AI reviews summary
Appliances Online maintains a highly positive reputation for its efficient sales and delivery model, with many customers highlighting the speed of next-day delivery even in regional areas. While the pre-purchase and delivery experiences are frequently described as seamless, a significant divide exists regarding after-sales support. For most, the service is exemplary, but when products arrive faulty or require warranty claims, some users encounter substantial delays, poor communication, and difficulty obtaining refunds or replacements.
Pros
Cons
Verdict
Appliances Online is an excellent choice for consumers seeking competitive prices and industry-leading delivery and removal services. However, potential buyers should be aware that their "Legendary Service" can falter significantly if the product is faulty, as the after-sales and warranty resolution process is a recurring point of failure.
Excellent service from the delivery and installation team. They arrived on time, handled the new appliances and bed mattress with care, and completed the installation quickly and professionally. Everything was explained clearly, and they left the area clean.
Great and quick service and high quality fridge for very low price. Free delivery and removal of our old broken fridge. I ordered it online about 11pm last night & was happily surprised by delivery at 8.30am this morning! Very happy with Appliances Online and will recommend them.
Website easy to negotiate, price competitive, and delivery was exceptional, washing machine was connected and tested before they left. Brilliant service all round.
Reviews with attachments
Everything is easy, products are exactly as advertised, tracking is the best ive ever seen, really affordable, and 3 the delivery teams I've had so far are friendly, fast, and professional.
Fantastic service, clear fast efficient and hassle free. Second time using them and will absolutely use them again in the future.
Communication on the purchase and delivery was great, received a text the day before with the delivery window time, then again 30mins out from delivery, the guys unboxed the washing machine, assessed access to the apartment, installed and tested the washing machine and were all done. They did ask if I needed the old washing machine removed but I declined. Fast professional and efficient.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ This is my second time shopping from you guys and again had a great experience with Friendly staff and amazing price match!!!! Thanks agian!!! First experience ⬇️⬇️⬇️⬇️⬇️⬇️⬇️ Ihad an exceptional experience with Appliances Online! I recently purchased the latest model LG fridge and dishwasher, and I couldn’t believe… Read more
how much cheaper they were compared to any other store in Australia. Thanks to their price match guarantee, I ended up saving a significant amount on both appliances.
The delivery service was absolutely top-notch. The team not only delivered my items to the first floor but did so incredibly quickly and with such professionalism. I was honestly blown away by how fast and efficient everything was.
I would love to give them 10 stars and definitely will highly recommend them to everyone. They completely changed my mind about traditional stores like Harvey Norman, jb Hifi and ........ I’m done with the old way of shopping – Appliances Online is now my go-to!
A BIG THANKS again!!!!!
Very helpful phone support to help us select an oven that fit the kitchen oven cavity, Quick delivery and disposal of old oven, and competitive pricing. What more could we want?
Excellent service, professional and polite delivery staff..Highly recommend..They took away old washing machine and set up new one...outstanding service. I have used this service in the past and will always use them.
They price matched and applied their promotional discount on top. Very quick simple process via chat. Delivered when said. Updated through the day of delivery. Dishwasher brought up steep driveway in the rain, taking away the old machine without extra charges. Great service.
I recently purchased a Lifespan treadmill and exercise bike through Appliances Online and had a flawless experience. Not only were the products priced really competitively, but the free delivery saved me a ton of hassle and money. I also had to call their phone support team, and they were incredibly helpful and professional. It’s rare to find great prices combined with top-tier customer service these days. Will definitely shop here again!
Every single dealing I've had with Appliance Online over many years has been fantastic, which is why they're always my first choice for appliances.
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Great service from products online . Purchased a Westinghouse gas oven installed by Appliances online great service from ordering to delivery and installation
Excellent Customer Service from the first call until next day delivery.My old washing machine died on a Sunday morning ,I called Appliances Online that morning and spoke to Georgia,after finding the washing machine that would fit into a small area we completed the sale for next day (Monday)delivery. Delivery guys kept me updated with ETA and… Read more
arrived exactly at the time they said. Washing Machine was unpacked ,installed without any fuss and the old one taken away. Delivery guys were very professional,neat and tidy and very helpful. I would totally recommend Appliances Online,very professional,easy,no fuss,just good old fashioned Excellent customer service from everyone.
Appliances on line is fabulous service always reliable and prompt.
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I was reluctant to try this website instead of a store, thought that comparing the price with a store, plus appliances online had free delivery in which they hook up the fridge and take the rubbish for free, this had to be a scam, but I risked it. They arrived on time, great communication. Brand new in box just like the stores, no dents no… Read more
nothing. It was fantastic. Can’t believe the service, it was impeccable. Very happy with everything, especially the price. I would definitely use them again with confidence.
The ease and service we received from appliances Online was fantastic. Easy to use website and friendly and reliable delivery staff.
Great deals! Very fast FREE delivery ! Tracking worked well from dispatch to delivery . Thank you ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Latest follow-ups
Prices are competitive but you just can't beat the next day delivery an d the helpfulness of the delivery team! As my 75" TV needed to come off the wall mount and wasn't ready for the team to take with them, they said phone us when ready so I did,… Read more
and they made a trip back a few days later to collect the old TV and all the packaging. All included in the original price! I'll be back!
Follow-up · So far we have purchased a 650L fridge (a big 4 door unit) and the 75" TV. It was easy to order, schedule delivery and pay. Delivery was always next day. Delivery team fast and efficient. Setup is offered. Old unit and packaging is taken away and as stated, they came back to collect old TV several days later. I can't find anything to whinge… Read more
Stick mixer success! – Everything excellent as usual, ordered in the evening and my item was delivered the next day. Show reply
Follow-up · Everything still going strong and use this product nearly every day.
Fabulous service, excellent price, next day delivery. 15min installation and removed my old machine for free!!
Follow-up · Washing machine has been working very well without any problems!
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Positive reviews
Great service and was kept up to date on how my delivery was going. Delivery guys were spot on time and friendly. Package delivered perfect and would highly recommend
this compeney gets 10 from 10 , garry and mate were more than helpfull, took the old one away and bought the new one in and installed it . made sure it was working .well manered and polite. this is my second time with them and will never ask for better service.
Appliances Online are without doubt the best choice for any appliance for your home with their great choice of Household items and awesome pricing The delivery drivers are a credit to the company too Very professional and friendly
Negative reviews
Hopeless. I purchased a washing machine and install package. They could not install the machine even though it was the same brand as my old one. They told me my brand new laundry taps had a problem. They were not prepared to do anything to fix the problem. I had to have the new machine removed. I wasted a lot of time and money dealing with these people. Never again. Avoid them.
I DO NOT RECOMMEND- unsatisfactory and awful experience. First time ordering a large item online and due to prositive reviews was confident. I ordered a husky bar fridge as a surprise gift for my husband on 9 April & advised delivery wouldn't be until 21 May - ok, bit long but accepted it. On 21 May was advised that fridge was damaged so cannot… Read more
deliver. On 29 May was advised again that another fridge was damaged & could not deliver - geez how unlucky am I. Advised a special urgent order being place thru Sydney branch with new deliver date 12 June. On 12 June advised delivery between 3-5 but of course it failed. Was promised that definetly Monday 15 June I would have fridge. (not hopeful). Monday morning texted a tracking number with delivery between 5-7pm and also a phone call advising me the fridge was damaged - um seriously which one is it!!! Delivery driver advised me a at 5pm he had no fridge to deliver - failed again. By this stage I had had enough and demanded a full refund which I did get. This was 67 days of frustration, broken promises, lies & dishonesty. WORST EXPERIENCE.
Hi there, Having reviewed the history of your… Read more
I purchased washing machine from appliances online Fisher and Paykel after using it for two months it broke down. I called customer service to fix after seven days technician came they found a fault and now another seven days or more till they replace new one so I am more than two weeks without washing machine ,how inconvenient.supposed to be a… Read more
good brand Fisher and paykel but it came out unreliable brand. I don’t recommend this brand to anyone.
Hi there, I'm very sorry to hear about your… Read more (+2 replies)
Recent reviews
Prices are really good. Service is honest and professional. Delivery was delayed due to wait time for new stock but I was offered another similar appliance at reduced price or a refund. My item did restock and very happy with my freezer. And free delivery is awesome too ! Would choose to purchase here again. Thankyou.
Appliances online provided me with an excellent product at a great price. Delivered next day on time and did a fantastic job. Great company that prioritizes customer experience!
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