Best Appliance Retailers

Not the first time I've bought off appliances online. Great price, great product with cheap and friendly delivery.

The guys who delivered our washing machine from Bunbury Retravision were so friendly and courteous. They arrived on time and knew exactly what they were doing. GREAT SERVICE. Thanks

Great deal, delivery was quick. Tumble dryer was in perfect condition

Five stars! The boys provided awesome service today. They were super fast, highly efficient, and made the whole process stress-free. A special thanks… Read more

also to the assistant manager, Phyllis, for her fantastic help. Will definitely use this company again!

Terrible. Always do your research before buying anywhere online. In this case, reading all of Billy Guyatts recent reviews, you'll find a common… Read more

theme that is very much the true case of what they do.

Ordered a heater from Billy's and others have noted, I didn't receive any communications from them once I'd paid... About 2 weeks went by and I thought it was strange, so I looked into it and (finally) read their reviews.. Low and behold when I called them, they said that the item was on back-order with their supplier.. Funny that, considering it seems to be their standard line to everyone. I ended up calling the supplier myself, and amazingly they advised that the heater I had purchased had not been sold in Australia for years! So no idea where Billy's was even getting this old stock from...

I called Billy's and cancelled the order, and they advised that they would send it to their accounts department for refund. What a load of trash, are they the only online store in the world that can't automatically refund a sale when it's cancelled?? So as others have also said, it didn't get refunded. It took another phone call to Billy's to ask why, the guy said he'd take care of it that afternoon. That didn't happen, obviously. So I've had to make a chargeback through my CC company now.

An absolutely untrustworthy and deceitful company, who lie and steal straight to their customers faces... I have absolutely no idea how they are still trading. I will be reporting them to fair trading, and I recommend that everyone else that has an issue with them do the same, as that's the only way dodgy companies like this get put out of business and stop wasting peoples time.

Great service. Dylan and Sam arrived right on time, completed the oven installation super quickly. Very professional and friendly!

Why sell a BBQ in a 78kg box if you can't deliver it? Your lazy courier said he can't take it past the footpath. So how about declining orders to… Read more

apartments? And as per other reviews, a real poverty of information about when delivery was happening. Still using 1990s logistics software?

The item come well packed It seems not what I ordered on line I ordered Caroma close loop ii What I received is Caroma Mirage close coupled the… Read more

plumber will install it in the two weeks I hope it wil ok It didn t have any connection pipes or rubber seals

Mae was amazingly helpful! In fact I’d say it’s rare to have such a good online customer service. She was very prompt to all of my questions and also… Read more

offered additional information that I didn’t request, I hadn’t thought about and it has helped avoid future problems. Keep up the great work!!

Thanks, Jayden

Called to Keilor store for new Oven & Cooktop after old units expired. Staff EXTREMELY helpful ! Price matched both units for opposition without any… Read more

fuss & 5% cheaper ! BOTH UNITS EX STOCK! Delivery arrived on time 24 hours later. Driver extremely polite and courteous! brought units into home without any fuss! Going back to Keilor for new Rangehood to replace ageing unit. Have no problems with Keilor store in any way,shape or form !

I brought a vacuum cleaner from Godfrey online store in July 2025, the thing stays on and wont turn off when trying to, or other times it turns off… Read more

while you are actually using it, the filter doesn't capture any dust at all, and emptying the bin component is a work of art in itself. After a couple of months fighting with the dam thing, I contacted Godfreys under warranty, but no surprises at all, they tell me there is nothing wrong with the unit so they wont be replacing it or refunding it. No wonder so many people were unhappy with them and they went out of business. I will never use them again or recommend them, all buyers should be aware, you are not getting your guarantee as they promote, you are buying nothing more than a piece of junk

The best coffee you can buy, with rapid response AND free postage!

Fridge arrived with significant damage to exterior as well as compressor. Photos supplied at time of delivery. Lots of online promises so far…no one has arrived as promised to fix or replace. Still waiting, its been 3+ weeks no solution in site.

Customer service will not return my calls! Pizza oven has not been received and no shipping details

I received a quote from Coldflow back in the end of 2024/beginning of 2025, to replace old gas heating and evaporative aircon with reverse cycle… Read more

aircon units. The quote included one large unit and a smaller unit for downstairs coverage and a multi head unit for the bedrooms upstairs. From just after installation we had issues with the multi head unit. For starters, it never really cooled or heated. And the position on the upper wall resulted in a reverberation on the wall that made it unusable and was at a frequency that caused the kids headaches and made things shake). I took video to demonstrate the issue and techs attended a multiple number of times. Basically it could not be used the first winter nor summer. Later that year, and given the unit was not being used, we had the position of the compressor moved to a downstairs position - at our cost. I was hoping it would mean it would heat/cool and hoping it got rid of the reverberation and hum. We still did not have correct heating or cooling. Tech attended and advised it was a warranty issue. Mitsubishi ended up sending one of their techs around and noted that the pipes were not correctly attached from heads to the main unit. Since we have had them correctly attached to the right pipe, we have been able to use the system as intended. Over 20k and nearly a year later. While reception and the techs were friendly, I do know that I will use an alternative company for any repair or servicing. As an aside, removal of the Evap conditioner from the roof was included in the price but they were unable to remove one part of it that protrudes from the top of our roof. Not a huge issue but something I’ll eventually have to have removed.

BEWARE No Delivery No Communication – I have ordered several times from this website with no real problems , my latest order was over 4 weeks ago, we paid directly into there New Zealand… Read more

Bank Account as we normally do. I have followed up with 3 emails asking for shipping details no reply was forthcoming. Bad customer service .Checking there website today to log onto my account only to find Access denied blacklisted so obvoiusly this is how they deal with customers who they can't reply to after taking there money.

Huge warning don't deal with these guys

From start to finish provided best in class service and sharing of knowledge with all things solar and battery technology. Instal went smoothly and… Read more

ahead of schedule. Could not be happier with the savings and setup quoted from Pure electric. Experienced first grid outage recently and have never been so excited to lose power as home stayed powered on from battery and did not even lose internet while wfh. Tesla powerwall 3 with expansion pack and 26 Jinko solar panels.

Purchased a Miele induction hob from them. It arrived and had a part that was loose and couldn’t be installed. We emailed them multiple times… Read more

regarding their so-called warranty but have not heard back from anyone and there’s no number to call. Can someone please get back to us regarding order 131930？

Recently had a pool installed and rang this company to list all my filtration and pump systems for any possible warranty claims... Receptionist was… Read more

extremely helpful in guiding me to the correct website and explained the entire process...staff such as herself should be given a pay rise

No after sales support. I ordered a replacement water pump for my ecovac. I installed the pump and it worked once and then stopped working. I… Read more

contacted to ask about replacement and got no response. Tried again a week later still no response. Gave up and bought one from Amazon 1/3 of the price that is working perfectly. Annoying thing is I bought from this company specifically because they were Australian, I thought the pump would be better quality than cheaper ones on Amazon and I thought there would be support. The pumps all look identical so in future I will just buy from Amazon.

just awful - no help - got talked into a different tv as they didn't have what i had chosen and put into carts in several stores and the actual… Read more

brands page too - took time choose - and get what i wanted - no stock, but also said my old tv probably wasn't broken either - as it had gotten stuck with fetch and Telstra and downloads - i am not too good with this - but told them all about it, and after saying your Great 2019 tv was probably not broken, I'm a techie bloke - soi thought he'd probably be more update and know more than me - and got talked into what i figure is a much lesser tv - and three days after i got it - i rang the store and asked why don't i love this much newer tv - its awful, grey, sound, horrible - what is it, me - dumb blonde - sick of using that name for myself as a joke cos some bloke thinks that - I'm not dumb anymore, and far from dumb - but say it to make them realize hey - i am behind with all of this stuff - so don't sell me something that i cant manage - I'm 73 female disability pensioner etc. all that - well - gee - i wont give you the discounted price either - you pay cash and i will charge you the full price - a hundred dollars difference - just because some people just think how great they are - well same person, told me - well that is your opinion of your tv - YES OF COURSE IT IS - and only two people have seen both of them in action - and both say t he old one - is much better picture - and sound - and easier to use - SO i don't know for sure if the new version of the tv i wanted - either this size or one size bigger - would be better than my original tv either - but i still think it would be better than - what i consider the cheaper brands - which they are - but by his reckoning that i should be happy with that tv - and now they wont change it, exchange i or upgrade and i pay the difference - in the three days i had it before i rang in distress cos i couldn't figure it out on my own - gee - come and give me a hand to set it up ?? no - spoke to the other person cos i am id*ot - and apparently cant speak for myself and told her that i should get used to it - all within the first week - so we went into the shop after that -and spoke to the manger - sitting behind computer - get off the thing sometimes will you and serve someone asking for it - No i wont exchange upgrade help you - and yes it is still not 28 - or 30 days old either - no its nowhere near as good as the possibly not broken -its stuck in the downloads - well really - maybe heko me when i actually asked if i could ring as ask -YES -but don't diss on me because you are so self important -and i am not -I HAVE ASIED several other stores of they same company - by mistake thinking i was messaging them- and they all said that is a horrible way to be treated - and one rang the - for me- tough luck -not sorry -I mean this tv isn't one month old yet - ad i don't want to live with aaa yes my opinion my tv- me watching it- not you - i am a member of choice magazine for decades too -and always research these things - if 7ou don't have stock- in your opinion of me and what i think should matter to you -so i have resorted to putting something here- in total frustration at how just plain rude this all is - EVEN CAN TAKE YOUR PJ's back if they aren't suitable -or beds too can test them -take your knickers back if they are too small or big too - but once we have got your money - that's it get lost- it just so redemand i am fed up with people who think this is okay - i am in far north Queensland- a bit of context -anex legal secretary - so i do have some sort of clue = no right of reply or even see if we can work something to benefit all of us-is a right - unless i have to have a big fight with them - which i have been trying to just get the same tv - that i liked and is much better picture and sound - this grey scratchy thing is hard to look at- so you might read this at the store and have a thing about what you did to me -and i even private messaged you on the store sight last week to get yo to try and work out something - told a big of what i thought -not too hard- wanted a compromise of some sort -MANGER owner said no compromise - wont honour your reasonable ask for consideration -and leave the store basically - so very upset that i cant just buy the st>pid simple nice great picture tv that i wanted - if you had no stock - possibly ask if you want to order it - i knew only that i was possibly change and go from 455 inches to 65 inches - maybe- but would have liked to see them -Well i didn't even have one in the store to look at -i wouldn't have bought it -i have waked past in a few stress -YESON VIDEOTOO- i have you on video buying your tv- - well you need to watch it and be honest about how that went - you tried to intimidate me with that - but that video says there were hardly stock, and as i didn't wat to wait another week for the fetch box tat they forgot to send when they should have- was getting impatient to just get another tv - and did go to the other store around the corner and walked past -in video too there- saying not that cheap stuff from me - I'm thereon my own watching it and as I'm not a gamer or tech head - but i still like my new tv to be at least as good or better than my 2019 about 5 or 6 years old tv - should probably been better as they all improve as they go along- will i am pretty upset 0and have no recourse - but to post here- may be other people wont get treated like trash like i did -soon as the tv left the shop -got your money - that's it -cash - i didn't get a discount or ask for one -cos i thought you wouldn't charge me the full reprice as you said its on special too - but no to n my receipt its full price-and i didn't realize that till a few days later when i looked at it - so i am feeling really upset with you and your store , and i was possible going to get a whole house of furniture too- as i get flooded- well it is coming to time that i should get a whole lot of new stuff - not the related- everything ese - so you wont be getting that money and you wont get another change to do that to me- and hopefully other people

sub standard equipment – Purchased new vacuum head and hose for in ducted vacuum system. Awful system as the hose falls out of the head constantly which has resulted in the… Read more

head cracking due to falling out while in use and the pushing along and the falling out caused the end to crack. I had the old vacuum head and hose which this never happened to, only changed as it was over 10 years old and which I passed on to my son who is still using it. The company will not honour this fault so I will simply get another vaccum company. Steer clear of Aussie VAC.

Fast delivery, proper packaging, and the product is exactly as described. The parts, a pair of covers for the extractor hood lights, are a perfect… Read more

replacement for the originals and are competitively priced. Highly recommend and we will definitely use it again if needed.

Thankyou Carlos for fixing my 20 year old aircon that was leaking from inside unit. Carlos quickly assessed and cleared blockage in down pipe and… Read more

went on to thoroughly clean the aircon and has great communication skills so I knew exactly what needed to be done.. I will certainly use Total Airconditioning when the time comes the unit needs replacement or if I have further problems.

I have piad for an order for a stovetop. Stax has not sent the item and is not responding to any calls or correspondence. I should have seen the… Read more

reviews here first. I hope they get in touch. It's not right to not deliver after receiving payment. Update- like the previous reviewer, I contacted Betta Electrical head office who seem helpful and will contact Stax. Update- Betta head office contacted Stax and managed to get Stax to reply by email. They say my order will be delivered next week. Update- Got my stovetop. Stax is not worth the hassle.

Great service provided by this company Suzanne and the team at pivot were amazing to deal with.. The product and technical knowledge were… Read more

outstanding… I can see why they have been in business for as long as they have with service like I received with my transaction.

What a great organisation e&s is! We purchased a wine fridge on special and saved over $1K. But best of all was the delivery and installation.… Read more

Cameron and Prince were amazing, nothing was too much trouble. They were on time, unpacked the new wine fridge, vacuumed the space, remover the previous wine fridge and took away all the packaging. They even offered to recycle the old wine fridge. We found Cameron and Prince to be professional, knowledgeable, friendly and very helpful. They ensured I was 110% satisfied prior to leaving. e&s is definitely our go to store for any future appliances.

We are so in love with our new fireplace from Mr Stoves. The staff at the showroom was incredibly helpful, he took the time to explain everything and… Read more

help us decide on the fireplace suitable for us. He even took us through the workshop to see the process of them being made. We love that they are Australian made. Even the installation team were so helpful in deciding where to place it and with many other tips too. Just beyond amazed with the whole experience.

This Company – Misleading Listings & Zero Accountability If you value honesty, warranty protection, and basic customer service, stay far away from… Read more

this seller. I purchased a Samsung Odyssey G9 curved monitor after their website clearly advertised it as brand new. However: • Misleading product listing – The invoice nowhere states that the unit was refurbished or factory seconds. • Tampered compliance stickers – The product arrived with altered or removed compliance/warranty stickers, making it impossible to receive support from Samsung. • Zero after-sales support – Despite 10+ phone calls and multiple emails, they repeatedly refused to take responsibility or offer warranty coverage. • Rude and dismissive service – Every interaction was met with rudeness and a refusal to address the issue.

This is by far the worst purchasing experience I have had with any Australian retailer. The combination of false advertising, tampering with warranty compliance, and complete lack of accountability is unacceptable. Bottom line: Do not risk your money, time, or peace of mind. Avoid this company at all costs.

Brought a Panasonic 5Kw wall system, after installing discovered the unit was very close 3 years old. You don't expect to buy a system that is already three years old from sitting around the warehouse. Very unfair. Pat from Adelaide.