Best Appliance Retailers

Appalling customer service if I could give 0 stars i would

We love Retravision Bunbury and shop there whenever possible. Dylan has often served us in the past and is a wonderful salesperson - always cheerful,… Read more

extremely helpful and never pushy. We couldn’t be happier with the service we receive, and love shopping at Retravision. Thank you Dylan and the other staff for always making it a pleasant experience to part with our money!!

Couldn’t be happier with our purchase of a brand new mattress (cosmetic imperfections that in no way affect the functionality of this great, AH Beard… Read more

pillow top mattress.) The purchase of a new mattress was well overdue but had been delayed again and again due to some cash flow issues. Great service from beginning to end - messaged online, cleared a question, I ordered - quick and easy - delivery was confirmed for just 2 days from purchase date, the delivery guys were super helpful and communicative and the ‘track your delivery’ system was great. Had a minor issue to deal with after delivery and it was done professionally and helpfully - Wouldn’t hesitate to buy other things from Home Clearance - Professional, Efficient, Friendly and Fast - Super happy. and the PRICE! For a few cosmetic imperfections - a great price and utterly blessed it was still available when we went to buy it - happy, happy, happy - and some good sleeps had.

We are very happy with Mrs Alley, she is a friendly and professional lady. We love the kitchen stuffs that we bought from winnings.

I purchased the purple HP Envy printer and they send me the generic colour that I could have got for half the price down the road. Incredibly inept company who I will never deal with again after this. Thanks a lot, guys!

Cam installed our new oven today - very happy with his efficiency and friendly manner. Many thanks

Why sell a BBQ in a 78kg box if you can't deliver it? Your lazy courier said he can't take it past the footpath. So how about declining orders to… Read more

apartments? And as per other reviews, a real poverty of information about when delivery was happening. Still using 1990s logistics software?

Great product, great turn around, cant complain. Will use again.

Disappointing Product Quality and Customer Service I purchased a ceiling fan online from Ceiling Fan Warehouse, only to discover that the light did… Read more

not work when I arranged for a qualified electrician to install it. The electrician identified a damaged cable connection to the light. Although the fan itself operates, the light is unusable due to this fault.

Since discovering the problem, I have sent numerous emails attempting to resolve the issue. Unfortunately, rather than reaching a satisfactory resolution, I have repeatedly received responses requesting further information, with little apparent progress towards resolving the problem.

This has been a frustrating and disappointing experience, particularly when the fault was identified by a qualified electrician during installation. My electrician has also expressed concern about the way the matter is being handled.

I expected to receive a product in proper working condition and reasonable assistance when a fault was identified. Instead, I have spent considerable time and effort trying to get this resolved.

I am now pursuing a resolution under the manufacturer's warranty.

Based on my experience, I am disappointed with both the product quality and the customer service provided by Ceiling Fan Warehouse. I would urge prospective buyers to consider my experience before purchasing.

These guys sell your product and then they tell you they can only get it in 10 to 14 working days

I brought a vacuum cleaner from Godfrey online store in July 2025, the thing stays on and wont turn off when trying to, or other times it turns off… Read more

while you are actually using it, the filter doesn't capture any dust at all, and emptying the bin component is a work of art in itself. After a couple of months fighting with the dam thing, I contacted Godfreys under warranty, but no surprises at all, they tell me there is nothing wrong with the unit so they wont be replacing it or refunding it. No wonder so many people were unhappy with them and they went out of business. I will never use them again or recommend them, all buyers should be aware, you are not getting your guarantee as they promote, you are buying nothing more than a piece of junk

I found the on-line site to order more beans which was very easy. The product is excellent and delivery was very prompt. Also the coffee beans are much cheaper that the super-markets and i am very happy with dealing with Segafredo

Fridge arrived with significant damage to exterior as well as compressor. Photos supplied at time of delivery. Lots of online promises so far…no one has arrived as promised to fix or replace. Still waiting, its been 3+ weeks no solution in site.

Amazing company! The guys from Cold Flow came and serviced our gas heater today and I was very impressed with Brendan and Michael. They arrived on… Read more

time and did an amazing job. Nothing was a bother. Brendan cleaned the return grill that had 30 years of grime and dust which I have been reluctant to take down and clean as I thought it would disintegrate with age, but it looks brand new. I can’t thank them enough for their excellent work. The heater had a few error messages which they were able to correct as well. I would recommend this company in a heartbeat.

Do not purchase from this business. One month with no communication. And when they said they reached out I provided phone records and email chains to prove they have not. Disgusting behaviour and appalling to deal with.

BEWARE No Delivery No Communication – I have ordered several times from this website with no real problems , my latest order was over 4 weeks ago, we paid directly into there New Zealand… Read more

Bank Account as we normally do. I have followed up with 3 emails asking for shipping details no reply was forthcoming. Bad customer service .Checking there website today to log onto my account only to find Access denied blacklisted so obvoiusly this is how they deal with customers who they can't reply to after taking there money.

Huge warning don't deal with these guys

From start to finish provided best in class service and sharing of knowledge with all things solar and battery technology. Instal went smoothly and… Read more

ahead of schedule. Could not be happier with the savings and setup quoted from Pure electric. Experienced first grid outage recently and have never been so excited to lose power as home stayed powered on from battery and did not even lose internet while wfh. Tesla powerwall 3 with expansion pack and 26 Jinko solar panels.

Purchased a Miele induction hob from them. It arrived and had a part that was loose and couldn’t be installed. We emailed them multiple times… Read more

regarding their so-called warranty but have not heard back from anyone and there’s no number to call. Can someone please get back to us regarding order 131930？

They arrived on time, were very professional and polite and were very good tradesmen asked me where i wanted the unit to go. Before I knew it they… Read more

had finished the job and ran me through how to work it. Cleaned up all their rubbish and removed it from the site, and I would highly recommend this company to anyone wanting to put a pool heater.

No after sales support. I ordered a replacement water pump for my ecovac. I installed the pump and it worked once and then stopped working. I… Read more

contacted to ask about replacement and got no response. Tried again a week later still no response. Gave up and bought one from Amazon 1/3 of the price that is working perfectly. Annoying thing is I bought from this company specifically because they were Australian, I thought the pump would be better quality than cheaper ones on Amazon and I thought there would be support. The pumps all look identical so in future I will just buy from Amazon.

just awful - no help - got talked into a different tv as they didn't have what i had chosen and put into carts in several stores and the actual… Read more

brands page too - took time choose - and get what i wanted - no stock, but also said my old tv probably wasn't broken either - as it had gotten stuck with fetch and Telstra and downloads - i am not too good with this - but told them all about it, and after saying your Great 2019 tv was probably not broken, I'm a techie bloke - soi thought he'd probably be more update and know more than me - and got talked into what i figure is a much lesser tv - and three days after i got it - i rang the store and asked why don't i love this much newer tv - its awful, grey, sound, horrible - what is it, me - dumb blonde - sick of using that name for myself as a joke cos some bloke thinks that - I'm not dumb anymore, and far from dumb - but say it to make them realize hey - i am behind with all of this stuff - so don't sell me something that i cant manage - I'm 73 female disability pensioner etc. all that - well - gee - i wont give you the discounted price either - you pay cash and i will charge you the full price - a hundred dollars difference - just because some people just think how great they are - well same person, told me - well that is your opinion of your tv - YES OF COURSE IT IS - and only two people have seen both of them in action - and both say t he old one - is much better picture - and sound - and easier to use - SO i don't know for sure if the new version of the tv i wanted - either this size or one size bigger - would be better than my original tv either - but i still think it would be better than - what i consider the cheaper brands - which they are - but by his reckoning that i should be happy with that tv - and now they wont change it, exchange i or upgrade and i pay the difference - in the three days i had it before i rang in distress cos i couldn't figure it out on my own - gee - come and give me a hand to set it up ?? no - spoke to the other person cos i am id*ot - and apparently cant speak for myself and told her that i should get used to it - all within the first week - so we went into the shop after that -and spoke to the manger - sitting behind computer - get off the thing sometimes will you and serve someone asking for it - No i wont exchange upgrade help you - and yes it is still not 28 - or 30 days old either - no its nowhere near as good as the possibly not broken -its stuck in the downloads - well really - maybe heko me when i actually asked if i could ring as ask -YES -but don't diss on me because you are so self important -and i am not -I HAVE ASIED several other stores of they same company - by mistake thinking i was messaging them- and they all said that is a horrible way to be treated - and one rang the - for me- tough luck -not sorry -I mean this tv isn't one month old yet - ad i don't want to live with aaa yes my opinion my tv- me watching it- not you - i am a member of choice magazine for decades too -and always research these things - if 7ou don't have stock- in your opinion of me and what i think should matter to you -so i have resorted to putting something here- in total frustration at how just plain rude this all is - EVEN CAN TAKE YOUR PJ's back if they aren't suitable -or beds too can test them -take your knickers back if they are too small or big too - but once we have got your money - that's it get lost- it just so redemand i am fed up with people who think this is okay - i am in far north Queensland- a bit of context -anex legal secretary - so i do have some sort of clue = no right of reply or even see if we can work something to benefit all of us-is a right - unless i have to have a big fight with them - which i have been trying to just get the same tv - that i liked and is much better picture and sound - this grey scratchy thing is hard to look at- so you might read this at the store and have a thing about what you did to me -and i even private messaged you on the store sight last week to get yo to try and work out something - told a big of what i thought -not too hard- wanted a compromise of some sort -MANGER owner said no compromise - wont honour your reasonable ask for consideration -and leave the store basically - so very upset that i cant just buy the st>pid simple nice great picture tv that i wanted - if you had no stock - possibly ask if you want to order it - i knew only that i was possibly change and go from 455 inches to 65 inches - maybe- but would have liked to see them -Well i didn't even have one in the store to look at -i wouldn't have bought it -i have waked past in a few stress -YESON VIDEOTOO- i have you on video buying your tv- - well you need to watch it and be honest about how that went - you tried to intimidate me with that - but that video says there were hardly stock, and as i didn't wat to wait another week for the fetch box tat they forgot to send when they should have- was getting impatient to just get another tv - and did go to the other store around the corner and walked past -in video too there- saying not that cheap stuff from me - I'm thereon my own watching it and as I'm not a gamer or tech head - but i still like my new tv to be at least as good or better than my 2019 about 5 or 6 years old tv - should probably been better as they all improve as they go along- will i am pretty upset 0and have no recourse - but to post here- may be other people wont get treated like trash like i did -soon as the tv left the shop -got your money - that's it -cash - i didn't get a discount or ask for one -cos i thought you wouldn't charge me the full reprice as you said its on special too - but no to n my receipt its full price-and i didn't realize that till a few days later when i looked at it - so i am feeling really upset with you and your store , and i was possible going to get a whole house of furniture too- as i get flooded- well it is coming to time that i should get a whole lot of new stuff - not the related- everything ese - so you wont be getting that money and you wont get another change to do that to me- and hopefully other people

sub standard equipment – Purchased new vacuum head and hose for in ducted vacuum system. Awful system as the hose falls out of the head constantly which has resulted in the… Read more

head cracking due to falling out while in use and the pushing along and the falling out caused the end to crack. I had the old vacuum head and hose which this never happened to, only changed as it was over 10 years old and which I passed on to my son who is still using it. The company will not honour this fault so I will simply get another vaccum company. Steer clear of Aussie VAC.

I had a great experience with Genuine Appliance Parts Company. Their service was professional, friendly, and reliable. The parts were genuine and of… Read more

good quality, and the overall experience was smooth and hassle-free. I really appreciate their excellent customer service and commitment to customer satisfaction. Highly recommended to anyone looking for genuine appliance parts and reliable service!

Thankyou Carlos for fixing my 20 year old aircon that was leaking from inside unit. Carlos quickly assessed and cleared blockage in down pipe and… Read more

went on to thoroughly clean the aircon and has great communication skills so I knew exactly what needed to be done.. I will certainly use Total Airconditioning when the time comes the unit needs replacement or if I have further problems.

Avoid ! Does not respond to email. Phone calls not answered. Did not receive the product. Raised a charge back with bank to get a refund.

Great service provided by this company Suzanne and the team at pivot were amazing to deal with.. The product and technical knowledge were… Read more

outstanding… I can see why they have been in business for as long as they have with service like I received with my transaction.

Our experience with E&S has always been positive. We have ordered multiple appliances for our kitchen over 18 months ago. Our new build has been… Read more

delayed but CJ from Homemaker Center Chadstone has been so accommodating with time frame adjustments, product recommendations, communication and even reduced our remaining balance when an item went on sale upon request. CJ did not even take our original order but looked after us when our original consultant went on leave. Couldn’t recommend E&S enough! Thank you!

From the moment I contacted Mr Stoves, my first cold call to just ask about fireplace options in general, I found the staff to be incredibly… Read more

informative, polite and knowledgeable. We had a fireplace in our last home and wanted something similar for our current home. From that first (and only call to a fireplace provider) I had worked out the best place to put the new stove, what size stove would work in our home, what accessories would be provided, what flooring to use (pre-made is the way to go!) and the quoted cost of a complete installation. Full installation was completed within 2 weeks from my call. The installer was again really efficient, knowledgeable and even cleaned up. We love our new fireplace, the cost was spot on for what we got, the service was excellent and the end result is perfect for our needs.

This Company – Misleading Listings & Zero Accountability If you value honesty, warranty protection, and basic customer service, stay far away from… Read more

this seller. I purchased a Samsung Odyssey G9 curved monitor after their website clearly advertised it as brand new. However: • Misleading product listing – The invoice nowhere states that the unit was refurbished or factory seconds. • Tampered compliance stickers – The product arrived with altered or removed compliance/warranty stickers, making it impossible to receive support from Samsung. • Zero after-sales support – Despite 10+ phone calls and multiple emails, they repeatedly refused to take responsibility or offer warranty coverage. • Rude and dismissive service – Every interaction was met with rudeness and a refusal to address the issue.

This is by far the worst purchasing experience I have had with any Australian retailer. The combination of false advertising, tampering with warranty compliance, and complete lack of accountability is unacceptable. Bottom line: Do not risk your money, time, or peace of mind. Avoid this company at all costs.

Big thanks to the spare parts team member who sorted out replacement ranghood filters as the original part number had changed.He took the trouble of… Read more

getting one from the wharehouse and measured , received today and they fit perfect, will.order parts from here from now on.