21,896 reviews
AI reviews summary
Appliances Online maintains a highly positive reputation for its efficient sales and delivery model, with many customers highlighting the speed of next-day delivery even in regional areas. While the pre-purchase and delivery experiences are frequently described as seamless, a significant divide exists regarding after-sales support. For most, the service is exemplary, but when products arrive faulty or require warranty claims, some users encounter substantial delays, poor communication, and difficulty obtaining refunds or replacements.
Pros
Cons
Verdict
Appliances Online is an excellent choice for consumers seeking competitive prices and industry-leading delivery and removal services. However, potential buyers should be aware that their "Legendary Service" can falter significantly if the product is faulty, as the after-sales and warranty resolution process is a recurring point of failure.
Website was very easy to navigate. Chat window was excellent. I used the chat to make sure I had measurements correct. Delivery was quite quick, and the changeover of our laundry appliance went through very smoothly. The crew were very efficient in the way they handled the install. Thank you
Our family has used Appliances on Line for many years now, if we require an appliance we turn directly to them. Their service in every aspect is excellent throughout. If a replacement is needed for any reason they do not hesitate.
Competitive price, speedy delivery, professional installation, courteous service. We've bought our last 10 appliances from A.O., and the excellent quality of service has never varied.
Reviews with attachments
Fantastic service, clear fast efficient and hassle free. Second time using them and will absolutely use them again in the future.
Communication on the purchase and delivery was great, received a text the day before with the delivery window time, then again 30mins out from delivery, the guys unboxed the washing machine, assessed access to the apartment, installed and tested the washing machine and were all done. They did ask if I needed the old washing machine removed but I declined. Fast professional and efficient.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ This is my second time shopping from you guys and again had a great experience with Friendly staff and amazing price match!!!! Thanks agian!!! First experience ⬇️⬇️⬇️⬇️⬇️⬇️⬇️ Ihad an exceptional experience with Appliances Online! I recently purchased the latest model LG fridge and dishwasher, and I couldn’t believe… Read more
how much cheaper they were compared to any other store in Australia. Thanks to their price match guarantee, I ended up saving a significant amount on both appliances.
The delivery service was absolutely top-notch. The team not only delivered my items to the first floor but did so incredibly quickly and with such professionalism. I was honestly blown away by how fast and efficient everything was.
I would love to give them 10 stars and definitely will highly recommend them to everyone. They completely changed my mind about traditional stores like Harvey Norman, jb Hifi and ........ I’m done with the old way of shopping – Appliances Online is now my go-to!
A BIG THANKS again!!!!!
Very helpful phone support to help us select an oven that fit the kitchen oven cavity, Quick delivery and disposal of old oven, and competitive pricing. What more could we want?
Excellent service, professional and polite delivery staff..Highly recommend..They took away old washing machine and set up new one...outstanding service. I have used this service in the past and will always use them.
They price matched and applied their promotional discount on top. Very quick simple process via chat. Delivered when said. Updated through the day of delivery. Dishwasher brought up steep driveway in the rain, taking away the old machine without extra charges. Great service.
I recently purchased a Lifespan treadmill and exercise bike through Appliances Online and had a flawless experience. Not only were the products priced really competitively, but the free delivery saved me a ton of hassle and money. I also had to call their phone support team, and they were incredibly helpful and professional. It’s rare to find great prices combined with top-tier customer service these days. Will definitely shop here again!
Every single dealing I've had with Appliance Online over many years has been fantastic, which is why they're always my first choice for appliances.
Great service from products online . Purchased a Westinghouse gas oven installed by Appliances online great service from ordering to delivery and installation
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Excellent Customer Service from the first call until next day delivery.My old washing machine died on a Sunday morning ,I called Appliances Online that morning and spoke to Georgia,after finding the washing machine that would fit into a small area we completed the sale for next day (Monday)delivery. Delivery guys kept me updated with ETA and… Read more
arrived exactly at the time they said. Washing Machine was unpacked ,installed without any fuss and the old one taken away. Delivery guys were very professional,neat and tidy and very helpful. I would totally recommend Appliances Online,very professional,easy,no fuss,just good old fashioned Excellent customer service from everyone.
Appliances on line is fabulous service always reliable and prompt.
- +1
I was reluctant to try this website instead of a store, thought that comparing the price with a store, plus appliances online had free delivery in which they hook up the fridge and take the rubbish for free, this had to be a scam, but I risked it. They arrived on time, great communication. Brand new in box just like the stores, no dents no… Read more
nothing. It was fantastic. Can’t believe the service, it was impeccable. Very happy with everything, especially the price. I would definitely use them again with confidence.
The ease and service we received from appliances Online was fantastic. Easy to use website and friendly and reliable delivery staff.
Great deals! Very fast FREE delivery ! Tracking worked well from dispatch to delivery . Thank you ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Quick & easy process From purchasing online to delivery Great customer support absolute professional Had the machine set up by delivery people They also were very professional & fast
Latest follow-ups
I was sad when my (32 year old) Westinghouse fridge/freezer finally gave out. Fortunately, I was able to find a replacement at Appliances Online at a competitive price. I ordered the fridge, and it was delivered the following day. The delivery team even took away my old fridge! Very grateful.
Follow-up · You asked for follow up. Within 2 months of purchase something happened to the seal so I could not close the door of the fridge part. Consequently, everything inside the fridge became warm. I contacted Appliances Online and they contacted Westinghouse. I was notified that a service person would contact me within 2 weeks. This is my only fridge, so… Read more
5 Stars for service, delivery and the manner of the delivery boys. I’m thrilled with my new stove. The whole process was first class, I highly recommend Appliances Online. I’ve shared a photo of my first baked bread. Show reply
Follow-up · We had our electrician install the stove. I love how fast and efficient the stove top is, this may sound weird but it a gentle way to cook as opposed to gas. It’s also easy to clean, the oven heats quickly and I really like the choices in how I use the oven, there are plenty of options. All in all I think it is one of the best stoves I have used.
I had an issue with a faulty water filter cartridge I bought. The consumer law requires that the retailer handle the problem but after three attempts to explain to the woman on the phone it isn’t the tap it’s the filter cartridge I bought (she had… Read more
the order number) she palmed me off to the manufacturer. Who took 3 days to write to me and then demanded photos, videos, proof of install by a plumber/builder and a whole heap of other cr#p you’d want for the tap not the filter cartridge. I’ve replied to check what the issue is actually about with appliances online. Got an auto reply of yet another 3 business days to expect a reply.
Cr#p. Have filed with the bank to get a refund. It shouldn’t be this outrageously difficult to organise a replacement and swap of the faulty one. You can’t video proof that the water smells and tastes like regular tap water!!!
Has seriously damaged the reputation of Appliances with me which used to be my go to for all things.
Follow-up · It was hell getting it replaced through the manufacturer. They asked for things I couldn’t provide for a filter, like videos of the fault. Appliances online didn’t give them any details other than it was a warranty claim. Which it shouldn’t have been. Appliances online should have replaced the faulty filter themselves and handled the issue. It… Read more
Find out how Appliances Online compares to other Appliance Retailers
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Positive reviews
Wow, super impressed with how easy it is to buy from here. Next day delivery for a clothes dryer, the courier they use has a tracker so you can watch it and time your day around it (note it ended up being 2 hours later than the original delivery window but it always updates as they go). Cleared the packaging up for us too. The online account is… Read more
also amazing because they have a quick link to download all the manuals and log a service call just for the appliance you buy, so no need to google it and match your model ever again! We'll see how they perform with service/warranty (if we ever need it) but I would buy from them again - such great prices.
The online ordering process was easy and their prices are competitive. I couldn’t believe it included delivery to a regional area. They even came back to take away the old product. Will definitely use them again.
I keep going back to AOL. Pricing is competitive, they price match. Website is easy to navigate, giving all needed information. Ordering is easy. Delivery is fast! Staff on the phone are terrific. Delivery staff are really great - something many companies neglect. On the odd occasion I have need support they too have been very efficient. That is why I go back, every single time.
Negative reviews
Simple Installation Error, 8 Days to Resolve I purchased a dryer from Appliance Online and, during installation, the installers disconnected and reconnected the washing machine pipes. Unfortunately, they were not reattached correctly, causing a leak and leaving us without a working washing machine. What should have been a simple fix took eight… Read more
days to resolve.
We reported the issue the next day and arranged for someone to be home for the repair visit. The technician initially went to the wrong address before eventually attending, only to tell us they could not fix the problem and that another tradesperson was required.
A handyman was then booked. Despite me contacting Appliance Online twice to correct the address, he was also sent to the wrong address. My wife had taken the day to be home with our children, only for the appointment to almost be missed because the address details had not been updated.
When the handyman finally attended later that day, he found there was nothing complex to repair. The washing machine pipes had simply not been tightened correctly during the original installation.
Mistakes happen. What disappointed me was the lack of ownership, repeated administrative errors, and dismissive customer service throughout the process.
After eight days without a washing machine and multiple appointments to fix a basic installation error, I would recommend purchasing elsewhere. Other retailers will often match Appliance Online's prices anyway.
Store doesn't offer layby options for chiq 282ltr bottom mount fridge freezer on weekly payments over 6 months and staff unwilling to compromise or find a solution to this request . Deeply disappointed.
Do NOT buy their Care Plan - Absolutely TERRIBLE service! I purchased a Care Plan from Appliances Online, and their post-sales service has been an absolute nightmare. When my washing machine broke down, I submitted a repair request on their website and received ZERO response. I had to chase them up by calling and emailing Winning Group's… Read more
customer service, which wasted another month just to get things moving. After all that, I was forced to wait again just for a technician to come and do a basic inspection, and then wait AGAIN to book the actual repair.
Every time you book an appointment, they force you to wait for a ridiculous 5-hour window. For five whole hours, you cannot leave the house, and you cannot miss a single phone call. You basically have to stand guard at your front door. If you happen to miss just one call, the technician will leave immediately, and you have to rebook and start the endless waiting process all over again. To make matters worse, their customer service will then arrogantly tell you, "We have photos proving we were at your door," completely blaming you for the missed appointment.
To this very day, my machine is STILL not fixed. The entire process has been incredibly exhausting and inefficient. If you are considering buying their insurance or Care Plan, don't fall for it! They are quick to take your money, but when you actually need help, their service is a joke. Strongly DO NOT recommend!
Hi Chung, Thank you for your feedback. I am… Read more
Recent reviews
So easy, my fourth time purchasing, washer, dishwasher, dryer and fridge, now a bed frame. Great price, always remove the old appliance and the old bed frame too which is just so convenient.
Very good price for my LG Washing Machine, easy online selection and ordering process, kept me informed of the order and delivery status, very good delivery team. Thank You
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Dear Jody, RE: faulty water filter. Thank you… Read more