ASUS

Purchased a 38-inch curved monitor. Lines developed down the screen within 3 months. Contacted customer service as it was well within the 'so-called' 3-year warranty period. Be advised, ASUS warranties are cardboard warranties - they end when you open the box. So many roadblocks were put up that I gave up in disgust. Do not believe their warranty… Read more

periods, they are a big lie. Warranty service in Australia is non-existent. My advice to anyone intending to deal with ASUS - do not touch them. Steer clear and you will get superior products elsewhere.

Worst pc computers ever! Bought one but couldn't be set up - had to return as hardware issue fault. Bought another one - worked for one week then stopped working. Phoned customer support - they said hardware issue. So 2 brand new pc computers with hardware issues! Don't buy this brand.

Perfect product for what I needed – I brought a new ASUS wifi modem to help the performance of my internet reliability and it has worked wonders! Continually hitting above the speeds I expect and the user interface on the configuration portal is simple and clean. Show details

ASUS FX506IU-HN191T TUF - So good! – I Have just started to use my new laptop, I'm excited to do film editing and photo editing on it. It's super fast and the colour changing keys are awesome! Show details

Living with the ROG Chakram ROG Balteus Qi and the ROG Strix Scope Deluxe Keyboard – What can I say, I purchased the Rog Chakram at the same time I purchased the ROG Balteus Qi Mouse pad and the ROG Strix Scope Deluxe Keyboard. I would have to say the overall detail and presentation of the box's and the way the items were packed there was no detail overlooked. I was also pleasantly surprised that the Rog Chakrum came fully… Read more

charged.

Living with the above items, I would have to say the after sales support and updates offered by ASUS and there ROG gaming range is great with the ROG CHAKRUM the mouse is customizable and comes with the ability to be attached via Bluetooth, USB Wireless or via USB cable. I find it great that there is no need to replace battery's in the mouse and the battery life is great I basically only place the mouse on its charger the ROG Balteus Qi Mouse pad once a week.

I have had corsair mice in the past along with one of there keyboards and felt they did not live up to the hype, I'm pleased to say I have been converted and am happy with ASUS ROG range would buy these items again in a heartbeat.

If your looking for a new mouse mouse pad or keyboard by ROG you get great value for money with terrific after sales support.

I am extremely disappointed with ASUS My child attends St Narsai Assyrian Christian College and we purchased this laptop specifically for her school requirements. She has not even had it for two weeks, and it has already completely stopped turning on. On top of that, it will not charge at all. For a brand-new laptop to fail this quickly is… Read more

unacceptable, especially when it is needed for school use. This has caused unnecessary stress and disruption to her learning.

What has made this experience even worse is the poor communication from customer service. We have received no clear guidance on the proper steps to take to have the laptop repaired or replaced. It has been extremely frustrating trying to get assistance.

I do not recommend this company to anyone. Very disappointing quality and even worse customer support.

have a cracked screen and contacted service to get an estimate on repair cost.They won't give any info unless you send it in to the service center who charge an inspection fee of $50 to $165 to give you the repair cost. Its obvious it needs the touchscreen replaced but can't tell if its worth sending it for repair or just buying something else if they wont even give a ballpark cost.

Asus Sonic Master laptop - if you want an extremely slow (I mean super very extremely sloooow) laptop then this is for you. It takes forever to start, longer to load, an eternity to get to the password screen (push a button in the hope of speeding things up and you'll regret it!) ages to open files. I bought this as a cheap work computer (no… Read more

games, no internet naughty stuff), only invoicing and personal or work photos (which take longer to load than driving to the location and back again), it replaces an 11 year old laptop.....which is 1000 times faster and better! I will not buy an Asus again, I wouldn't accept a free one.

This is by far the worst laptop I’ve ever owned. My Asus laptop is less than 3 years old and cannot function without being plugged into the charger. I am absolutely heartbroken because I’ve now been told it’s likely a motherboard failure, which is completely unacceptable for a device this new. I’ve owned several laptops over the years, and every… Read more

other brand I’ve used has lasted well over 6 years. In most cases, I only upgraded because I wanted to not because the laptop stopped working. This is the first time I’ve experienced such a major failure so early in a product’s life.

I expected durability, reliability, and quality. Unfortunately, this laptop has delivered none of that. A possible motherboard failure within 3 years shows serious quality issues.

I deeply regret this purchase and would not recommend Asus based on my experience. Spending this much money on a laptop that becomes unusable so quickly is incredibly disappointing.

Terrible support - I had issue with phone 6 months after buying. Same issue appeared 1 week after 12 mth warranty expired and they said "out of warranty" and then stonewalled me. I am taking this up with ACCC as its the same issue. These guys will not honor your warranty if they can get away with it. Phone majorly faulty (wont turn on - just turns… Read more

on and off repeatedly). Haven't dropped it or anything - just glitchy - for a high end Zenfone 11 Ultra this is not what you expect you are paying for.

The worst computer I have ever purchased. I purchase about 8 months ago and it continually turns itself off or shuts down then you need to restart. It will do it even if you are in the middle of working or banking and will do it several times a session. Forget about after sales support as they do not respond to phone calls or messages. The lapytop is a ASUS Vivobook Show details

I bought an Asus laptop 3 year ago (Asus Sonic Master Core i7 10th gen), suddenly after three years its motherboard failed, there was no warranty but the company did not help me. $1800 was wasted. I recommend not buying any Asus product because they do not recognise after the sale. Show details

Don’t buy ASUS that have gotten with Microsoft and have ruined millions of computers as they will not supply a bit locker number and Microsoft have locked computers absolutely disgusting Show details

Bad ASUS experience. TL;DR I wouldn't recommend or buy ASUS again. Not because of the hardware failure but because of the terrible after sales experience. In the 6 months (1st Jun - 3rd Nov) only had the use of laptop for 2.5 months - not good enough. Also prices have moved on so will have to pay more for comparable replacement. /end Bought an… Read more

ASUS laptop 1st Jun 2025. After 2.5 months it started getting many blue screen/memory errors. Laptop sent back to ASUS 17th Aug (with ~90MB of screenshots and trouble shooting details that clearly pointed to a worsening intermittent hardware problem). It was returned 1st Sep with ASUS saying they couldn't replicate the problem (so what! - I'd provided 90MB of proof!). After a factory reset and fresh install laptop ran okay for a day or so then started crashing - WAY worse than before - to the point where it would either fail before logging in or within minutes of logging in. Returned to ASUS 19th Sep. Waited 5 weeks and no word. Requested an update 27th Oct, was told the laptop had to be sent overseas and could take a couple of months! I was then offered a refund by the store from where I bought it which I took.

I haven't mentioned the store I bought it from in case people associate this bad ASUS experience with them. I'll do a separate review for them because they have been great throughout this whole thing and I'd recommend them to anyone.

For those interested the laptop (no longer available) was: Asus Vivobook X16 16" WUXGA Laptop, i9-13900H, 32GB RAM, 1TB SSD, Windows 11 Pro (X1605VA-MB1017X)

12 September 2025. I called from NSW Australia. ASUS recorded my call without my consent. This is unlawful but they clearly do not care. They refused to even provide an email address. I will find another provider that respects the law and my privacy.

ASUS Terrible warranty claim process, website doesn’t work and can’t register the product, Call the support team 5 times over the course of 2 hours whom seem to be somewhere off country speaking to 3 other support people whom want to know all about the issue from scratch, sent evidence of the purchase and still ASUS dispute the item is under… Read more

warranty when it clearly is.

Set up a courier to collect the item but the courier company sent me an email with a label to print out, so just need to buy a printer to print their courier label. That’s not happening.

Certainly Not a hassle free service request and not without multiple calls to their support team and the original seller of the device.

Buyer beware of schools offering tech companies to promote and sell at school parents evenings. Trust a physical store and solid returns / warranty repair agreements.

Battery stopped charging after two years. I replaced the battery but same problem. Customer service had no interest and no suggestions, other than bring it to our repair centre and we'll charge you more than the guy around the corner to assess it, and maybe fix it. But have to pay for everything. Sounds like throwing good money after bad. If they cant build a laptop that lasts TWO YEARS then their products are just landfill. Show details

Bought an Asus Zenbook laptop 3 months ago, it had some software issues, so I contacted the customer service, sent the computer to the service centre, when they returned it, it was damaged, with the screen broken, a dent on the side, the touch screen didn't work. I went back to them and told them the situation. They kept asking for the pics and… Read more

wanted to repair the useless broken laptop, to which I kept saying I didn't want it. They kept saying we were escalating your problem, but nothing happened. I have asked for the refund many times, but nothing has happened. Never buy anything from this company. Poor products and inferior customer service. It's been approximately a month, and I am still without a laptop.

Got Asus Zenbook 14 UM3406HA as a Gift. never in my life i have used ASUS but the horrible Support and Piece of crap of product they sell is just disgraceful. I already took 3 month old laptop to support center where they kept it for 4 days, apparently the hard disk crashed and needed Bios Update. now i cant connect External display, Bluetooth… Read more

Headset and Once it goes into sleep mode, i have to press like 50 times to trun it on and all the apps close automatically and need to re-store manually. Never in my life i will advice someone to buy From this MFs. Be careful guys, dont buy anything from Asus.

Vivobook less than 6 months old and not dropped or damaged by us - hinges have fallen out and they refused (via Harvey Norman where we purchased it ) to cover under warranty saying we have damaged it. Tried calling the 'support' number multiple times to be told they cant help as they only deal with technical issues. Have emailed them as well… Read more

awaiting reply TERRIBLE DO NOT BUY THEIR PRODUCTS AS THEY ARE NOT FIT FOR PURPOSE. I will be contacting Consumer and Business Services or the ACCC if they do not repair it

Purchased ASUS TUF GAMING A15 FA507NV in June 2024. It was initially great, as is always the case with a new computer. But then there were issues with armoury crate interfering when I had no idea what it was useful for. But the worst came when the power adapter wouldn't charge unless I jiggled the cord around in the slot. It got to the stage where… Read more

it was constantly switching from on battery to off with a large notification that I couldn't remove. And an armoury crate notification as well. But the computer just wasn't getting charged. I switched to a USB C charger, which also worked initially, but armoury crate kept telling me it wasn't giving me full functionality. I mean who cares? Some power is better than no power. But now the USB C slot (there are 2, but one never worked at all) is now having the same problems, having to jiggle to get it to work, so I know it's time is limited. I tried the AC adapter again, but the plastic bit that covers the port on my computer just fell out. I have also had 2 screws fall out from the case, for no reason, and I didn't notice until I was looking into why the AC power wasn't working. I have tried to get it serviced a few times but the service site is awful. I sent an email. No reply. I finally got through, but because I have only a limited warranty, I will have to send the laptop away, for an unknown period of time. I live in Tasmania and there are no local servicing options apparently, so even if I had the extended warranty with on site servicing, I would not have been able to access it. Oh and I forgot to add, even more concerning, the power button doesn't like being turned on, it takes several minutes, or more, to try and find the right position so it will turn on. And the fancy lights above the middle of the keyboard that tell me whether it is charged or whatnot no longer appear, so I never know whether it is a power issue (usually not). I am always worried that it won't turn on again. So I started to not turn it off, which worked for a while but now it just turns itself off. ITS A LEMON DON'T BUY AND DON'T BUY ASUS if you live in a regional or remote community

Purchased a gaming laptop via Officeworks. Many hardware issues within the 12 mths. Eventually placed in for repairs via Officeworks through to Asus. 1 month later, still waiting. Show details

Purchased an "in-stock" laptop. Heard nothing for a month. Started enquiring via phone and email, always told "waiting to hear from our reseller". After two months, cancelled order. Still "waiting to hear confirmation of refund from reseller". Another two weeks later, laptop arrived. Good: - Device is actually good Bad: - Never proactively reached… Read more

out or provided any status updates (or apologies) - Blamed their abysmal stock/shipping situation on third party - Told for months to 'just wait another 3 days' and 'claim is being escalated' - Held funds for months and required 3rd party to release - Item arrived more than two weeks after the order was acknowledged as cancelled/refund-pending

ASUS disappointing service – I am in the same boat as many. I paid for a laptop on the 28/12/2024 and nearly 2 months later have received nothing physical, just order confirmations and claims that it will arrive. ASUS is blaming their third party distributor Wireless1 but they are the parent company so should be responsible for their product. I have asked for a refund… Read more

which is reasonable as they have not supplied me with the product I ordered. I would not recommend anyone buying through ASUS as they are taking payment but not delivering.

Returning the extra laptop for their benefit and they are so stupid to even arrange pickup and making us do so much sh7t – NEGATIVE 10 stars I bought a proART in Nov and it was delayed for 2 months. We had to go to pick it up at the port too. 3 months later, another one turned up so we decided the give it back. Asus is a stupid and dumb company even when we contacted them to GIVE THEM THEIR NEW LAPTOP BACK. They asked us to take photos front and back etc ! What, not… Read more

like i am sending back something for them to fix. Anyway, they asked which day we are available and my husband said Thursday and the stupid company arranged for TUESDAY and then told us it was cancelled but someone turned up on Tuesday and DEMAND " WHERE IS THE PARCEL I HAVE TO TAKE?"

What, i would have kept it and the dude came the wrong day too. I called and told them off and asked them to give label in which i will go to auspost to drop at my own time and they said wait for it.

Guess what, the same dude turned up today on THURSDAY? What is wrong with ASUS? This is returning a brand new laptop for their own fking benefit and they cant do it right?

I have to hope when it comes to real things like laptop got problems and crap.

Just don't deal with their customer service and the company. Just a stupid and dumb company and system.

Not only they didn't give us anything in return of our honesty but really made it difficult to even do a return for them.

Finest stupidity