Australia Post eParcel

In my experience auspost only delivered to actual delivery address around 50% of the time whilst others deliver 99% of the time. When they don't deliver they leave it at a collection point, requiring the recipient to do the work their many of their employees won't do. - DELIVER!. This does not change no matter how many complaints one makes to… Read more

auspost and the consignor. Solution just don't collect the undelivered parcel, you will be refunded for purchase and perhaps consignors and auspost will realise there is a cost resulting from failure to deliver to actual delivery address

I ordered through big W for same day delivery, I paid extra mind you too, I was watching the tracking all day and it said it was to be delivered by 10pm, I waited until midnight and it did not show, and because big w and auspost are both completely… Read more

unavailable over the weekend, the food I ordered will sit in a hot warehouse for days. As soon as I can get ahold of one of you two I will be placing for an immediate refund and I will just get the products myself as you can cleary never actually rely on delivery companies to properly do their jobs. The lollies I ordered was for my nieces birthday party and now she's devastated today with no lollies for her special day. What's the point of having a same-day delivery option? Shame on you guys.

Workers need to be educated on the meaning of the word FRAGILE. I've seen boxes being thrown & dropped from a height. I've just received an order which was very well packaged marked FRAGILE yet every single item was smashed. I've had orders that… Read more

appear to have been driven over. Get your act together Auspost. Goods are not cheap & neither are delivery fees. Smarten up your delivery people.

Used it for 8 years, most of the times there is no issues and is so convenient to have the pick up options when you are not home. App is really good as well, highly recommended to have it if you buy things often online. Wish they even expanded the services and become an Australian online store. Show details

I have noticed excellent delivery service… they come up the stairs to the door and knock (even when it is a no signature required service and it looks like no one is home). So much better than Amazon delivery. Show details

I have to give credit where it’s due. I only have the very rare issue with Australia post and 99% of my delivery’s arrive undamaged, mostly on time and with good tracking. Every time a retailer uses couriers please or fastway I instantly have issues with them. So for that reason I’m sending praise to Australia post for mostly having their act together! Australia post is my preferred courier. Cheers Show details

I payed for express postage thinking it would come in 1 to 2 business days WRONG some minimum wage Australia post employee messed up sorting ,some how, and my package ended up in Gladstone on the other side of Qeensland!!!! Un except able. WOULD NOT RECOMMEND!!! I WANT A REFUND!!!! NEXT TIME WILL DEFINITELY USE FED EX. I TRUSTED YOU AUSTRALIA POST!!!!! Show details

Today I found out that the parcels that were to be delivered today one has gone to west End 4101, 2 gone to Arundel 4124, 3 Capalaba 4157 4 is coming. don't know were it will turn up yet my post code is 4184. Why is this happening what is wrong you need to get your act together. Don't blame the bush fires we are in Queensland Not Victoria. Please Explain Show details

I have lived in the Forster NSW region for the last 15 months and in that time, my partner and I have ordered numerous parcel items on line for delivery to our unit block. Admittedly, this block has a security intercom so, to gain access, the courier would need to use this intercom or send a text or phone call to gain access to deliver the item to… Read more

our individual unit when he arrives. The unit block also has a mail room if we are not home. Each delivery is preceded with a text message stating the parcel will be delivered between a certain time period. The majority of time, someone is here waiting to collect the parcel. We would be lucky to have 1 in 10 of these parcels delivered directly to our address in Lake Street. Generally, our intercom communication system is never used by the courier to advise he has arrived at the address and instead, we get a text message telling us to go to our local post office to pick the item up as he could not deliver it..even though we are home. In the most recent incident, the item is reasonably heavy in weight (probably 10 kilos) and with my health issues, I have a stoma bag so heavy lifting is not recommended, we need once again to travel to the post office to collect the parcel. It seems for most of our deliveries , paying extra for a courier gives you no more benefits than if we were to just get our items delivered directly to the post office. Let me say, this is no reflection on the staff who work in the local post office as they are professional, friendly and extremely helpful in every instance.

Twice I had a driver, who is obviously a contractor arrive at my house 9PM and then 8.24PM and fail to ring the doorbell, besides the fact they should NOT be delivering parcel at that time! Both time captured on camera just driving off. I put through a COMPLAINT and boy that was a waste of time as all people handling the complaints never read emails and made inaccurate assumptions that just wasted my time. Show details

Parcel not delivered as "No one at home to receive the parcel". At all times people were at the address. Just didn't want to stop an deliver. Has happened on several occasions before this. Totally unreliable service. Show details

Delivery guy ran past my parcel mailbox and left the package outside my front door. Delivery was supposed to be left in a safe place. Can't contact them to speak to anyone it's all automated asking questions but no answers Show details

They are the most useless service. Royal mail was able to send my parcel from a bike shop in Ireland to AirPort in uk and in the air within 48hrs. 23rd December too mind you. Then landed in Australia next day. Finally got scanned in airport in Sydney on the 30th. And then has taken a further 11 days to get it Perth WA. And has been scanned… Read more

twice in the same depot last 48hrs. Now is scheduled for another 3 days before delivery, 8-10km away. Most useless service. Royal mail is 100 % more efficient.

So, just notified that the AP courier could not deliver 'cos I was'nt available. No phone call, no buzzer from the door and also a humungus parcel drop box at my front gate. The only conclusion is that he just did'nt come to my address. Does AP never look at the delivery stats and see the blatant pattern of their staff simply just not actually… Read more

doing the job they are paid for. So I am yet another of the hundreds of customers who then trapse to the local post office branch to pick the item up.......

Takes your parcel direct to the post office, not to nearest post office and claim to have successfully delivered my item... If I wanted to go to the shops, I wouldn't have purchased it online. Show details

I wasn't home when my parcel from NSW to Adelaide arrived to my home address. The Delivery person left a note on the screen of my front door. VISIBLE to anyone on the street and an indication that I wasn't home. This a Security issue. Also, keeping abreast of the tracking of the package it indicated that the item was still in NSW even after the… Read more

package had been delivered to the local Greenwith Post Office. So what was the use of tracking and how useless was it the delivery person leaving a note on my front door; too lazy to put said note in my letterbox. Don't the Post Office people know that's what a letterbox is for.