Australia Post eParcel

Absolute CLOWN SHOW. Sent me a tracking notification on my aus post app and an email so you would think they would take accountability for said tracked parcel that they contacted me about, right? Nope, it's apparently a star track parcel and I need to call them, yet Star track was bought by Aus Post years ago and their website merged with Aus… Read more

post, including the tracking, so why not the customer service enquiry on the packages? There is no seperate tracking for star track so I have to use Aus post to track but not their customer service? WTF is that! Stop this clown show! They're the same business! Take accountability for my $300+ in prescription medication that has been sent to the wrong state! Unbelievably bad service from the both of you! How dumb are your staff to send a QLD parcel to VIC when they don't even share one similar letter. Stop employing fools that cant read or speak English properly and sort parcels correctly! Merge your customer service instead of doing it halfway with just merging the tracking and website which makes it confusing on who to call! It amazes me that this clown show is still in business when so many better options exist. I used to work in parcel sorting with all my scans logged to my name and not once did I ever send something to the wrong state. There is a serious problem at the Victoria depot with mouthbreathing morons that can't read! This is the final straw, I will now be requesting all of my purchases from companies to use alternative postage services and avoid using Australia post like the plague!

Two parcels were sent to my from Victoria, by the same company. One was delivered on Monday 31 August. the other wasn't delivered. This morning, 2 September, I checked the tracking number for the missing parcel and discovered it is being held at the Victoria Point Post Office. Actually, there are two post Offices at Victoria Point, so Presumably… Read more

Australia Post expects me to waste my time going to both of them to find the missing parcel. No note was left in my letter-box by a driver to inform me that they couldn't deliver. I checked my CCTV for Monday and Tuesday, and no-one, Australia Post or otherwise, came to my home to attempt delivery. In fact, anticipating this behaviour, my front door was left open to show someone was home. Clearly this driver decided he was to busy, or more likely, too lazy, to deliver the parcel, so he just dumped it at the nearest post office. I am sick of this low quality performance from deliverers. I have already informed the sender company that, because I expect future deliveries from them, they must not use Australia Post to send parcels to me. Also, in future I will tell every other company I purchase from that Australia Post is not to be used. I will complain to Australia Post, but I expect my complain will be filed, because after all, I am just one among millions and they have the money for the delivery to my door, so they made a profit from not delivering.

Useless company , parcel ends up at the 2 of the depots where my parcel would of been delivered to my place but instead they send it to another depot and then chane the delivery time to days later then before. Who ever is running these places has no clue what they are doing. Show details

I had a correctly addressed delivery tracking number: 3698K9740670. For some unknown reason the driver attempted to deliver it to a back lane were there is no access to our property. They then took a photo of a completely different back fence and… Read more

claimed that there was no safe place to left the package. The actual front gate of the property was open and there was a safe place to leave the box. I then had to go an collect it from a locker quite away from our house. What was the driver using for navigation? Why should I buy from a company that uses australia post to deliver when I still need to go out and collect the item. I may as well go directly to the store and get it. I buy on line as it means I don't need to travel to collect my purchases.

In my experience auspost only delivered to actual delivery address around 50% of the time whilst others deliver 99% of the time. When they don't deliver they leave it at a collection point, requiring the recipient to do the work their many of their… Read more

employees won't do. - DELIVER!. This does not change no matter how many complaints one makes to auspost and the consignor. Solution just don't collect the undelivered parcel, you will be refunded for purchase and perhaps consignors and auspost will realise there is a cost resulting from failure to deliver to actual delivery address

I ordered through big W for same day delivery, I paid extra mind you too, I was watching the tracking all day and it said it was to be delivered by 10pm, I waited until midnight and it did not show, and because big w and auspost are both completely… Read more

unavailable over the weekend, the food I ordered will sit in a hot warehouse for days. As soon as I can get ahold of one of you two I will be placing for an immediate refund and I will just get the products myself as you can cleary never actually rely on delivery companies to properly do their jobs. The lollies I ordered was for my nieces birthday party and now she's devastated today with no lollies for her special day. What's the point of having a same-day delivery option? Shame on you guys.

I find that updates from Auspost are very helpful, you know exactly where your parcel is and your given a date for delivery. As always my parcels are delivered undamaged. Show details

Australia Post picked up my parcel at 4.00pm in Sydney and it was delivered to me in Melbourne by 1,00pm the next day. All tracking info was updated regulalrly. Excellent Service Show details

Used it for 8 years, most of the times there is no issues and is so convenient to have the pick up options when you are not home. App is really good as well, highly recommended to have it if you buy things often online. Wish they even expanded the services and become an Australian online store. Show details

Accepts parcels with printed fake postage labels from eBay sellers then demands money from the buyer who has to drive to post office to collect and pay for postage. Is Australia Post that desperate for business that has to resort to this ? Why not refuse to accept the parcel if postage is not paid or it detects a fake label and ask the sender to… Read more

come and pick up the parcel with option to pay for postage and a penalty for attempting to defraud the postal service ?

I have renamed Aus Posts Pacel delivery service as 'Chuck a Parcel'. its slogan is 'we dont give a flying %$^& about you or your parcel'. Today yet another delivery a small parcel with clothing in it, just chucked in a soaking wet unsecure place. And thats a good delivery day. Show details

Useless they make you deliver and go to a big shopping centre to hunt down your parcel doing thier job for them they only hire guys who like to knock and run like when they where children Show details

AU Post clearly have a culture issue which says it ok to be rude and passive aggressive to customers. I was disgusted by how I was treated during a chat today. A rep named "Amanda L" was initially quite helpful, but when i was responding to questions the system was literally giving me 30 seconds to respond before saying "Are you still there?" -… Read more

and this is after I had to look up a reference for "Amanda" to know what the issue was.

After multiple "Are you still there?" annoying interruptions and warnings of disconnection I wrote "Gee, you don't get much time to respond, right?"

Instead of just acknowledging my comment, and perhaps even considering that there could be a problem with the chat session - she snapped back saying "You've had plenty of time, 2 minutes should be long enough!"

The thing was, it was not giving me two minutes at all. Literally 30 seconds. I couldn't believe how disgusting her response was back - assuming that I was taking too much time when I wasn't. Given AU Post actually delivered my parcel incorrectly to another STATE you'd think she'd have some empathy.

A culture that allows that to happen, with staff likely knowing the chat session was being recorded is pretty incredible.

AU Post, you need to sort yourself out - your service is a mess, and it starts by showing "Amanda L" the door.

Absolutely appalling experience with Australia Post. I understand that I chose to redirect my parcel, and I take responsibility for that decision, but the issues that followed were completely unacceptable and, in my opinion, were caused by a major failure in the sorting and tracking process. I ordered a parcel in mid-June to be delivered to the… Read more

Central Coast. Knowing I was going away for two weeks at the beginning of July, I didn’t want it sitting unattended at my house, potentially being stolen or making it obvious nobody was home, so I redirected it to where I would be staying in Taree.

From there, everything became a complete mess. The parcel started bouncing back and forth between the Sydney and Newcastle distribution centres. I’m not exaggerating when I say it appeared to go between the two centres around 10 times. Each time the expected delivery date wasn’t marked as delayed, it was simply extended again and again, leaving me with no idea what was actually happening.

I contacted Australia Post because I was concerned, and a case was lodged. I was told it had been manually sorted and that everything should be okay. I had since returned home, so I updated the redirection back to my Central Coast address through the app.

Despite this, the parcel continued bouncing between facilities a few more times. I checked the case details and it showed as resolved, but from my perspective nothing had actually been resolved. It was still going to Newcastle, even though parcels coming to my Central Coast address usually go through the Lisarow facility. I added a comment to the case explaining my concerns and was again told it had been manually sorted and would be fine.

Then I received a notification saying it was out for delivery, only to discover it was actually in Taree. This was extremely confusing and concerning considering the delivery address showing in the app was my Central Coast address.

I called Australia Post and, after finally getting through to someone, explained the situation. They said they would put a priority case through to the Taree mail centre, although there was no guarantee it would reach the driver in time. Shortly after that, I received a notification saying it had been delivered.

Thankfully, it ended up being delivered to a family member’s house, but this whole situation was completely stressful and unnecessary.

What concerns me most is the lack of accountability. A redirection shouldn’t result in a parcel being stuck in a loop between distribution centres for weeks. I can understand mistakes happening, but the repeated assurances that it had been fixed, while the tracking clearly showed otherwise, was incredibly frustrating.

This experience makes me wonder how often things like this happen without proper investigation or accountability. Australia Post really needs to look at their processes, because customers shouldn’t have to spend weeks chasing up a parcel and trying to explain what is happening when the tracking information already shows there is a problem.

If I only could give ZERO, I would. So, ordered stuff and awaiting delivery, sweet. I got the message the parcel is on board and will be delivered between 1:20 and 3:30, sweet. Said to my wife (who works from home) to unlock the gate and get it ready, sweet. I came back home around 12:20 and started getting my stuff ready as the delivery was a… Read more

part of what I need to accomplish time sensitive project. Around 3:50 I got a message "Locked gate parcel will be ready for pick up at your nearest Post Office" had an option see image for locked gate but no image guess why, because the gate was unlocked and open. Anyway, paid 12.92 for delivery that didn't happened, had to drive in peak traffic to pick it up my self, had to wait in a long #ss line and guess what the people in the line had the same issue LOL! I think that Aussie POST is running a SCAM! They are making money, we are loosing money, time and patience. Absolute ZERO for the service that didn't happened at all. Next time they will ask me to fly to Victoria and pick the the parcel my self, what an absolute puff! Complete lack of effort, complete lack of support and complete lack of competency in a simple business of delivering letters! SCAM DO NOT USE!

Quick Update. They AUS POST have asked for the feedback so I did and this his how they have responded to it "The Parcel Delivery Centre have advised they believe the driver had made an attempt but was unable to gain access to the gate." I will say this again this si why you would like to avoid this customer ripping off SCAM CENTRE.

Thank you.

0 review if I could. Seriously this organisation needs a broom through it ! purchased an item for our body corporate 1000km away with specific delivery instructions to a particular unit and where to find that unit. received notice gate was locked - we have no gates at all let alone locked ones. spent half hour on hold to aust post (cant speak to… Read more

specific post office SIGHHH), received a read out spiel wanting me to get apps etc which i will not do for privacy. and they expected 80 year old tenant to go and collect it (2 busses) and have an app, he doesnt even have a phone ! seriously aust post you are not catering for todays market of real people. lazy delivery contractors, no help whatsoever from chick who answered the phone. ALL IN ALL ONE ABSOLUTELY PATHETIC INSTITUTION. meanwhile we have an expensive tennis court net sitting at a post office for an 80 year old man to collect as aust post wont re deliver to THE REAL ADDRESS AND FOLLOW INSTRUCTIONS OF THE PARTICULAR UNIT NUMBER. MAKES ME ABSOLUTELY SICK !!!!!

Australia Post Parcel delivery service. What a joke and false advertising. I was notified that a parcel requiring signature was to be delivered this morning. I reorganised that time period so that I would be here, doors open and myself sitting within 2 meters of that door. Nothing, just after noon, I receive an SMS stating that due to 'safety… Read more

concerns' delivery was not attempted, and that I was required to proceed to my nearest 'parcel collection 'hole in the wall. So, by their reckoning, whatever was perceived as a 'safety consideration' being far too dangerous for their snowflake drivers to venture into, I was required to walk that same area, albeit now over 600m, not their paltry 20m from the open driveway.

Oh, and during that same time frame, Amazon managed 2 deliveries to the same main address. Reviewing the video feed of the parking area, no Aust Post nor Associate vehicle entered the parking area. There are no fences, gates nor animals to negotiate, just a paved open parking area, paved paths and a choice of 2 sets of concrete steps, perhaps that was their concern, unable to choose between either.