Australia Post eParcel

Australia Post Parcel delivery service. What a joke and false advertising. I was notified that a parcel requiring signature was to be delivered this morning. I reorganised that time period so that I would be here, doors open and myself sitting within 2 meters of that door. Nothing, just after noon, I receive an SMS stating that due to 'safety… Read more

concerns' delivery was not attempted, and that I was required to proceed to my nearest 'parcel collection 'hole in the wall. So, by their reckoning, whatever was perceived as a 'safety consideration' being far too dangerous for their snowflake drivers to venture into, I was required to walk that same area, albeit now over 600m, not their paltry 20m from the open driveway.

Oh, and during that same time frame, Amazon managed 2 deliveries to the same main address. Reviewing the video feed of the parking area, no Aust Post nor Associate vehicle entered the parking area. There are no fences, gates nor animals to negotiate, just a paved open parking area, paved paths and a choice of 2 sets of concrete steps, perhaps that was their concern, unable to choose between either.

They were leaving a schedule 8 drug that required a signature in my letter box or on my doorstep when I was getting it posted! It was so bad my pharmacy had to charge customers extra to get it sent by courier! They are pretty bad! Show details

I had a correctly addressed delivery tracking number: 3698K9740670. For some unknown reason the driver attempted to deliver it to a back lane were there is no access to our property. They then took a photo of a completely different back fence and… Read more

claimed that there was no safe place to left the package. The actual front gate of the property was open and there was a safe place to leave the box. I then had to go an collect it from a locker quite away from our house. What was the driver using for navigation? Why should I buy from a company that uses australia post to deliver when I still need to go out and collect the item. I may as well go directly to the store and get it. I buy on line as it means I don't need to travel to collect my purchases.

In my experience auspost only delivered to actual delivery address around 50% of the time whilst others deliver 99% of the time. When they don't deliver they leave it at a collection point, requiring the recipient to do the work their many of their… Read more

employees won't do. - DELIVER!. This does not change no matter how many complaints one makes to auspost and the consignor. Solution just don't collect the undelivered parcel, you will be refunded for purchase and perhaps consignors and auspost will realise there is a cost resulting from failure to deliver to actual delivery address

I ordered through big W for same day delivery, I paid extra mind you too, I was watching the tracking all day and it said it was to be delivered by 10pm, I waited until midnight and it did not show, and because big w and auspost are both completely… Read more

unavailable over the weekend, the food I ordered will sit in a hot warehouse for days. As soon as I can get ahold of one of you two I will be placing for an immediate refund and I will just get the products myself as you can cleary never actually rely on delivery companies to properly do their jobs. The lollies I ordered was for my nieces birthday party and now she's devastated today with no lollies for her special day. What's the point of having a same-day delivery option? Shame on you guys.

Australia Post picked up my parcel at 4.00pm in Sydney and it was delivered to me in Melbourne by 1,00pm the next day. All tracking info was updated regulalrly. Excellent Service Show details

Used it for 8 years, most of the times there is no issues and is so convenient to have the pick up options when you are not home. App is really good as well, highly recommended to have it if you buy things often online. Wish they even expanded the services and become an Australian online store. Show details

I have noticed excellent delivery service… they come up the stairs to the door and knock (even when it is a no signature required service and it looks like no one is home). So much better than Amazon delivery. Show details

Avoid all Afterpay parcels involving Australia Post at all costs. Their version of express delivery is 5 days and on the site ,it says 1-2 days ....that's business days. I'm not even rating them (but I had to,)because there is NO NEED to bounce 5 small items between approx 9 airports,it's an absolute joke for an express delivery. Not to mention… Read more

advertising misleading information on an internet site for a well known store brand....consumers rights and all that.... people do recommend and unrecommend. I'm definitely unrecommending....all the way.

Pros: The tracking app is decent. Sometimes delivery is fast. Staff sometimes try to be helpful. Cons: Frequent failed deliveries. Parcel locker deliveries which go to the post office. Parcels which go to the wrong city and take ages to be delivered. Limited opening hours. Limited support options. Parcels sometimes arrive damaged or opened.… Read more

Tracking app sometimes stops updating. Overall: Okay when all goes well, otherwise very frustrating to deal with.

Dog no2!!!! Dont give a delivery day change it and then keep me on hold for 40 mins and tell me you dont know when its actually coming u cant call the driver and u cant help well done good service Show details

Horrible service. Delivery guy won't come to the door, despite having apartment address. He / She phones, I pick up, answer, and there's nobody there. I run to the Apartment entrance and there he is flying off on his motor bike. Not the slightest attempt to deliver. This has now happened aabout three or four times in a row. Every time I have to… Read more

make the trip to the local PO and find the right parcel locker, or stand in a long queue until I get to a staff member who refuses to help. Disgusting. What's the point of people using this service, they might as well just send the stuff by mail.

I have recently received my package from auspost, and may I say, TERRIBLE, service. They had THROWN my package full of nail supplies, I do not work as a nail tech, but if I was, they would be hearing alot more from me. Now, let me get into the SINFUL service I received. I have two six foot pillars next to my front gate, they are hollow. Guess… Read more

where they put my package? INTO the PILLAR. I am a 5"3 woman, HOW AM I MEANT TO GET THAT? I contacted the customer hotline for auspost and I could say is, it was a disappointment, they completely disregarded the whole case. Overall, all i can say is that I'm disgusted at AusPost.

I am paying the same postage for parcels as the people who get their eparcels DELIVERED TO THE DOOR, but because I do not live in Melbourne or Ballarat, but 300m at the back of a major highway that runs through the little town I live in, I have to go and PICK IT UP MYSELF AT A DELIVERY POINT THAT IS TOO DANGEROUS FOR ELDERLY PEOPLE (dangerous… Read more

steps!)! There ARE couriers in the area that WILL deliver DOOR-TO-DOOR, like Caledonian Transport that ALWAYS delivers to my place, but Australia Post has put DTD delivery IN THE TOO-HARD BASKET. Shockingly bad service from Management, as the local AusPost deliverers have been told NOT TO get out of their cars. This may be cheaper for AusPost, but for us - over 70s - it is A GROSS INSULT! DO BETTER AUSTRALIA POST!!!

Australia Post. Shame, shame, shame. Once regarded as a friendly, reliable service, they have really let themselves go. Medical equipment ordered from Sydney business [Express Post] took EIGHT days to deliver to NSW mid-coast. Tracking showed that the package left Sydney bound for mail centres north of Sydney only to be returned to Sydney mail… Read more

centres twice and then sent to Ballina before being finally delivered. On top of that the couriers themselves are generally uncaring - no smile or greeting, and some race about town with their music (sic) systems blasting out a horrible noise. Really! No tracking advice is given when a delivery is scheduled or card left when an attempted delivery was made. This used to be standard practise. I suspect that that in some cases the driver doesn't even attempt delivery - just drops your package (and possibly several others) at the local mail centre. I used to have a cordial relationship with the delivery guys in my area. Now I feel that the delivery service is rubbish and I will not use Australia Post unless it is avoidable.

Horrible experience, Australia Post staff yelled at me while because he couldn't wait for more than few seconds. His tone was threatening and seems he was mad at something but showed his frustration on roads in front of Australia Post customers. I hardly controlled my emotions. Tried to complain about his incident to Australia Post but failed because no one picked my phone after several tries and line remained busy. Worst customer services. Show details

I payed for express postage thinking it would come in 1 to 2 business days WRONG some minimum wage Australia post employee messed up sorting ,some how, and my package ended up in Gladstone on the other side of Qeensland!!!! Un except able. WOULD NOT RECOMMEND!!! I WANT A REFUND!!!! NEXT TIME WILL DEFINITELY USE FED EX. I TRUSTED YOU AUSTRALIA POST!!!!! Show details