Australia Post eParcel

Australia Post you are absolutely useless package arrived Monday don't even believe you attempt it to deliver it to the address just got notification had to pick it up from the post office. 160 dollars it costs me to get to the post office due to being disabled, I bit the bullet because I needed the medication contained within the parcel so spent… Read more

160 dollars to go and pick it up. Two days later notification oh you have to pick up another parcel from the post office, considering that this order was placed later yesterday and I got notified about 12 noon today via email, I don't even believe it was attempted to be delivered because it couldn't have come that distance that quickly through various mail centers e.g Brisbane, Arundle then off to the next mile Center then get put on the track and then delivered the next morning.

Frst phone call today 6 minutes 45 seconds get through before I could say anything more than hello they hung up, then call back over an hour on the phone told they couldn't deliver the pachage or due to roadworks, surprise no roadworks, then told they couldn't deliver because there's a gate and a fence, hmmm no gate no fence. Lo and behold couple of hours later another notification and another parcel that Australia Post failed to leave, so called again, so now I'm told that because I'm disabled they could put through a request to another department with a 48 hour wait to hear back from them to see if they can get my parcel redelivered because I'm disabled, yet in my earlier call today when I was put through to another department they put in the request to have the item redelivered, so because I'm disabled I have to wait 48 hours to see if they can do it but if I'm not disabled they can put in the request straight away. Sorry but I say that is discrimination under the anti-discrimination laws in Australia. Not good enough Australia Post, I should not have to pay 160 dollars to go and pick up a parcel, that would be three this week with two trips totaling three hundred and twenty dollars to pick up parcels where postage has been paid eith the expectation of delivery. Not acceptable!

Please note I had to use talk to text due to my disabilities so I'm sorry if the grammar is not good

Staff are always friendly in my local post office but the time it takes (and cost) for delivery by AP is outrageous. My parcel took three days to leave the actual post office (3!!), six days to leave Brisbane (6!!) and is estimated to take eight days to be delivered to Melbourne. The item weighs about 500g and is the size of a large shoebox. It’s… Read more

quicker (and comparatively cheaper) to move a houseful of furniture! Possibly the worst business in Australia.

I sent a $1100 watch from Upper Coomera to Perth express post, tracking and signature on delivery on the 16th, the parcel was confirmed as received on the 18th, Australia Post online tracking system says the parcel has been delayed in transit with delivery expected 30th of September. Australia Post online automated enquiry system is without a… Read more

doubt the worst enquiry system I have ever experienced. It was unable to tell me a single answer as to why it states delivery is expected on the 30th when it has already been delivered, I can't get a confirmation signature for proof of delivery for my $1100 watch.

I repeatedly asked to speak with an Australia Post team member, I made a request at least 5 times online and just gave up with frustration.

Surprisingly terrible! – After buying my item from a reputable store and paying for shipping with a signature I was pleased to see that my item was "Onboard for delivery" on Wednesday the 15th of May at 8.35am only to change to "No one in attendance" at 8.36am while I was… Read more

holding my phone in my hand looking at the app! The only person who was not in attendance at the time was Australia post with my parcel! When I went to pick up my parcel from the nearest collection place the nice lady who served me was so surprised by the tracking that she put in a complaint herself as she couldn't understand what or why this had happened either. I'm also very annoyed that the tracking for this item now says it was delivered! It was not delivered, I had to go in with a broken elbow and a knee injury and pick it up! I thought fast horse express was bad but at least they deliver! UPDATE....omg it happened again! But this time I got in my car and found the postie who keeps not delivering my parcels that need to be signed for and asked her why she isn't delivering my parcels and she claimed she knocked on the door quite loudly and nobody answered. Then she said she thought a shift worker lived at my address and she didn't want to wake them up. Then she asked me what was in my parcel. Why she needed to know that I don't know! Then she handed me my parcel, checked my ID, got me to sign her machine and marked it as delivered. Obviously this new worker is lying as my dog barks as soon as someone touches the front door (and no she's not roaming the property she's inside with me or out the back) plus I can also hear a knock on my door as well. I guess I'll keep chasing this idiot in my car everytime she doesn't deliver my parcels! Wth!!!

I had a correctly addressed delivery tracking number: 3698K9740670. For some unknown reason the driver attempted to deliver it to a back lane were there is no access to our property. They then took a photo of a completely different back fence and… Read more

claimed that there was no safe place to left the package. The actual front gate of the property was open and there was a safe place to leave the box. I then had to go an collect it from a locker quite away from our house. What was the driver using for navigation? Why should I buy from a company that uses australia post to deliver when I still need to go out and collect the item. I may as well go directly to the store and get it. I buy on line as it means I don't need to travel to collect my purchases.

Had a parcel at around 12pm and was sent to my friends house but there was a mix up and they called me and went back to the house to sort it out, he was really nice and put extra effort to make sure I had my package, and contacted if there was a problem, love the service! Show details

I find that updates from Auspost are very helpful, you know exactly where your parcel is and your given a date for delivery. As always my parcels are delivered undamaged. Show details

Australia Post picked up my parcel at 4.00pm in Sydney and it was delivered to me in Melbourne by 1,00pm the next day. All tracking info was updated regulalrly. Excellent Service Show details

I had a parcel come from temu tracked all the way to Weatherall park, it sat there for 6 days rang Australia Post the first few calls they said they had no idea where it was, after about 6 calls I got this young fella who told me it had been sitting at Weatherall park all the time 9 days later still haven't received I coul have driven their to… Read more

pick it up and been home in 4 hours.Well I rang u again 2 days after this and it was sent to Kemp's creek mail sorting so here we go AGAIN they don't know where Nowra is. Reading the reviews I can understand why Australia Post is screwed up from the TOP down, just an update on my parcel Australia Post has lost my parcel at Kemp's creek facility told me to go and tell Temu to replace it. Well that's what we get when the hirachy gets paid to sit on their ASS do nothing that's why Australia Post has such a poor rating similar to a 3 world nation

I have received a parcel via Parcel collect, were the parcel is sent and held at the post office. I contacted the post office via their online form about my parcel once it had arrived. I have sent 3 messages because they keep getting ignored, I got an automated reply and one saying case closed! So they dont respond to my message dont give me any… Read more

answers yet say case closed! disgusting and very typical of a government service the worst of the worst.

Very poor customer service from AP. I got a notification that my parcel was delivered “safe drop” with a very unclear photo of my letter box. (The parcel would not have fitted in the small slot). AP has always safe dropped parcels @ my front door. The gate was open put the delivery driver could not be bothered to walk a few steps more. When I got… Read more

home and looked for the parcel it was no where to be seen. I went on the app and couldn’t get the missing delivery form complete as it would not work. So I rang and the person said they would investigate. And that it would take 5 days, they had to check with the driver. The next day I received an email and they insisted that it had been delivered and I was to take responsibility for it. I was livid. They didn’t care one bit they believed the driver who was dodgy over me. I have rang the Australian ombudsman and put in a complaint. It was an expensive item and there is no responsibility or accountability for the driver or Australia Post so they get no repercussions. Australia Post is a very poor excuse for a service provider. There is no care or respect.

I go to Melville post office. Many times that I’ve been there the older Asian guy has been so rude. To others and me. He’s worked there a long time. He makes comments like I know my job if you ask him to seal a parcel . Or no you can’t check if you want to check something. He is demeaning , dismissive and abrupt . I can’t say I’ve seen others… Read more

like that. He’s the only one. He’s in the wrong job if he needs to put others down to feel good. I come away upset as a lady.

I’m happy to talk to anyone about this. But couldn’t see complaints section on their website.

i am just so over the way Australia post handle their problems with missing items ,i am selling on ebay and you only get a certain amount of time to deliver ,but do you think Australia post gives a toss about that,they seem to think the world operates on their nonsense timelines where nothing really matters to much and we will get to it… Read more

eventually,meanwhile you have been punished in all sorts of way because urgent just isnt their thing,i have a delivery sitting in one of their you beaut parcel lockers that just decide to not work as they should and doesn't get collected,they have a phone number on the front of it that you used to be able to ring and the person could fix the problem straight away by opening it up for you to re enter it ,but now thats gone for some reason and when you ring you get put through to the usual 3000 hour wait to talk to someone who favorite saying is im terribly sorry and i understand your frustrations,but im not going to do jack trash about it,meanwhile its now a week your parcel has been hiding out in their parcel locker and is settling in for a vacation of who knows how long and your customers that is wondering where that item is they paid for,so beware people when using their latest great idea the parcel locker,because its added another dozen or so ways Australia post can f up your day,their probably to busy making another one of those lovey dovey inclusive everything is so great working at Australian post video's they put on Facebook where they all cuddle each other and play tiddlywinks instead of doing any work to be bothered fixing anyones problems or should i say their screw ups

Absolute CLOWN SHOW. Sent me a tracking notification on my aus post app and an email so you would think they would take accountability for said tracked parcel that they contacted me about, right? Nope, it's apparently a star track parcel and I need to call them, yet Star track was bought by Aus Post years ago and their website merged with Aus… Read more

post, including the tracking, so why not the customer service enquiry on the packages? There is no seperate tracking for star track so I have to use Aus post to track but not their customer service? WTF is that! Stop this clown show! They're the same business! Take accountability for my $300+ in prescription medication that has been sent to the wrong state! Unbelievably bad service from the both of you! How dumb are your staff to send a QLD parcel to VIC when they don't even share one similar letter. Stop employing fools that cant read or speak English properly and sort parcels correctly! Merge your customer service instead of doing it halfway with just merging the tracking and website which makes it confusing on who to call! It amazes me that this clown show is still in business when so many better options exist. I used to work in parcel sorting with all my scans logged to my name and not once did I ever send something to the wrong state. There is a serious problem at the Victoria depot with mouthbreathing morons that can't read! This is the final straw, I will now be requesting all of my purchases from companies to use alternative postage services and avoid using Australia post like the plague!

Two parcels were sent to my from Victoria, by the same company. One was delivered on Monday 31 August. the other wasn't delivered. This morning, 2 September, I checked the tracking number for the missing parcel and discovered it is being held at the Victoria Point Post Office. Actually, there are two post Offices at Victoria Point, so Presumably… Read more

Australia Post expects me to waste my time going to both of them to find the missing parcel. No note was left in my letter-box by a driver to inform me that they couldn't deliver. I checked my CCTV for Monday and Tuesday, and no-one, Australia Post or otherwise, came to my home to attempt delivery. In fact, anticipating this behaviour, my front door was left open to show someone was home. Clearly this driver decided he was to busy, or more likely, too lazy, to deliver the parcel, so he just dumped it at the nearest post office. I am sick of this low quality performance from deliverers. I have already informed the sender company that, because I expect future deliveries from them, they must not use Australia Post to send parcels to me. Also, in future I will tell every other company I purchase from that Australia Post is not to be used. I will complain to Australia Post, but I expect my complain will be filed, because after all, I am just one among millions and they have the money for the delivery to my door, so they made a profit from not delivering.

Useless company , parcel ends up at the 2 of the depots where my parcel would of been delivered to my place but instead they send it to another depot and then chane the delivery time to days later then before. Who ever is running these places has no clue what they are doing. Show details