Australia Post Load&Go Travel Card

Troublesome – I recently used the card overseas and constantly had issues reloading the card which sometimes left me short on funds , it was also suspended for suspicious activity after I paid for a London cab which took 2 days to sort out and as a side note they can't be used when hiring a car as most car hire companies require a credit card with your name on… Read more

it .in future I will just use my own Australian credit card and pay the fees, for reliability sake .

DO NOT USE THIS CARD. THIS – Purchased my Australia Post Prepaid Travel Card at my local regional PO. Easy enough !! Travelled to Italy - worked and recharged successfully - all good so far. Tried to recharge - tried on both App and internet site. “ Your card is not recognised on our system” ………. WTH. Tried to use the Aust Post Contacts for help - only useful if your… Read more

tracking a parcel ??? As a business owner in a remote Qld area, Australia Post is an integral part of our daily life. Historically - 9/10 for service and performance. BUT - Prepaid Travel Card ……. Something has gone terribly wrong.

load and go review 11/1/19 – I have load and go app on iPhone its great I can check my balance and the renew fee is 6.95$!! and fees are the same I want it lowered to for concession users like me ! and you can buy a new card in au post and Transaction fee for purchases are $0.09 per purchase transaction (9 cents), capped at $0.99 per month (30 days starting from the date of the first transaction). Does not apply to ATM withdrawals *  Show reply

I think it's great – I use mine for online shopping, load it up and spend it. I'm not a fan of the admin centre though, this seems to work intermittently. The other reviews are not good but I don't expect too much, I just put $50-$100 on and spend it.  Show 2 replies

Thank you – Thank you Australia Post for telling me it takes two working days to load my Load & Go Visa Card via internet banking Jules Ps Pays to scroll down through all the questions  Show reply

Unable to reload card – In the UK and have topped up my Platinum Card with no problem but tried now and stuck on processing request after entering all card details. Tried 3 times now and circle of death still spinning. No money left for last few days now. Website problem? Show details

Post office platinum travel card – This product is absolutely useless! Ridiculous fees, the app is rubbish and the exchange rates aren't even close to the exact rates they should be! Do not get this card Show details

Travel Platinum cards Post Office – Purchase Platinum travel card on line,received the card today and found the currency I ask for had been changed,asked for 800Euro's and 400 Pounds got 1270 Euro's,rang the1800549718 number. They said can change the Euro's back to 800, but the 400 pounds order,but I will loose some pounds =386 English pounds, their money change rate is not real… Read more

good to start with. Australia post Platinum money cards will give me an answer in 24-hours, to bad if you needed the money now.Also the getting the pin number is another problem from My Account, as they have a problems online as well,had to ring them for the pin.Great service!!!!

This card is useless. No one will let you take money out – Scam. This card is useless. No one will let you take money out. Complete disaster. Didmnt work anywhere and the telephone consultant admitted it. Would have been better off with cash Show details

hopeless – Cannot access anything, new card so no money if no auto transfer.Spoke to man on phone and that went nowhere also.I have just given up . No one seems able to help. they made changes that were not revealed to card holders apparently . No recommendations from me.

"I would not recommend the Australia post load and go card product !" "I think that this product is a major rip off ! " – I like Australia post, however I would not recommend this product. It is a major rip off, and far too expensive. Also, the Australia post load and go site and load and go card is not as secure as it should be. I set up my card online (as the post office manager adviced me), and some money was stolen off my load and go card very shortly… Read more

afterwards. Later when I tried to login to my Australia Post load and go account, I could not even get into my Australia post load and go account. I rang this company and then the polite lady at the call centre asked me to send a scan of my drivers licence, and share with them my mothers maiden name.

As well as this, this company has quite costly fees for buying items and ringing them to ask them for your balance.

I must say that I was quite happy with this product at first. This company's load and go card product and services linked in with this product has come to deeply disappoint me. I would encourage others to avoid this dodgy load and go product.

Card Does Not Reload in USA – Im in the US on holiday. For 2 weeks I have not been able to reload my card. I have had 3 phone calls with customer service. Total of 1.5 hours on the phone. They said they would escalate my problem and be in contact by email or phone. That was 24 hours ago, I havent heard anything. Theres no money left on the card. So Im now being charged through… Read more

the nose to use my credit card. Theres massive problems with Aust Post Travel card and it doesnt appear to be getting addressed.

Stay clear – I couldn't log in to my card when I was in US. Didn't have a mobile and couldn't access a phone to ring an international number as I didn't want to ask where we were staying. Twittered Australia Post they weren't interested. Made other arrangements and on return went to postoffice. Not interested. Rang 1800 number. Had to consistently repeat… Read more

myself because the customer service people seemed to have trouble understanding me. As it turned out the post office had input my mother's maiden name in their database incorrectly. Transferred the last of my cash and paid $10 for the privilege. Qantas card is supposed to be good.

Literally the worst travel card you can get. I wish i looked at the reviews before using it – I am doing a semester in the US and have had nothing but issues with the card. You can't load from your phone which is very inconvenient, the website rarely accepts your password. I then changed my password and not the website only says 'error occurred'. There's a huge delay in the transactions, so the app says's you have $100 for example, but… Read more

the card then declines and you can't see the transactions pending. Also you can't transfer money to and from other travel cards which as an international student is pretty essential. Overall the worst card you can imagine

Worst app available – The travel card app is totally useless. I taught online for 20 years and know my way around the internet. The app does not recognise your email or password. When you try to change your password it does not recognise your password even though it meets the limited criteria. I think it's a great way for post Australia to have your money for a few weeks. We will not use it. I'll pay Te fee and cash it in as soon as I can. Show details

Having to call helpdesk – I have been using load and go for a while and it usually works quit well. But I find the system totally stupid If your card expires with money on it, you cant simply tranfere money between cards. I have just spent 25 mins speaking to somebody in India to transfere money from an expired card to my new caed? It should either be automatic or I should… Read more

be able to transfer money between cards online. I would assume it would not be rocket science. If it is some sort of security complience thing I would be very happy to find out what that would be.

However I have found the card usfull on the whole, and the phone help has been helfull

Customer care of Load & Go card – I had to call customer care and they were really rude. I have called few time for different reasons. They just just hand up without explaining anything when there is a difficult query.

Never ever again – Really hard to get customer support when card refused to work! Card not accepted inv arious situations in NYCity. Hard to see balance and keep track. Do not recommend it at all. Show details

Australia Post Load and Go China Card – If your thinking of getting a Australia Post Load and Go China Card, it's my recommendation that you don't! It's true that China uses "Union Pay" as a main credit card but only big retailers and hotels may accept it, I had no success in any restaurant, convenience store or trying to order anything on line. There's no name on it, so on line… Read more

ordering anything like food is out. Small retailers said it not issued there and wouldn't accept it, then there's fees to withdraw from a bank. Then there's issues with Australia post, there card, there emblem on it and they don't want to know you once they have your money because you won't get anything back from them. STAY CLEAR OF THIS CARD.

Load and go = Load of crap – wont recognise CVV number , says its active with funds and card is registered ,, got told a tech team would ring in 48hours after 10 mind messing phone calls

Load and go bad customer service – After i got a refund from paypal. It didnt go back to my card. Had to do a lot of chasing to find out it was load and go fault. Spent an hr explaining the situation. There was no fraud activity just money to be refunded. They suspended my load and go account and now want me to buy a new card to reopen my account even though i told them i didnt… Read more

want to be with them anymore and wanted the rest of my money on the load and go card refunded. They refused and said they cant do that due to security measure. I asked for the manager or supervisor and after waiting on hold for ever they said a manager will give me a call back. The next day the manager calls leaving a voice mail telling me i missed a call and i have to call back and request a supervisor again to have them call me at another inconvenient time and auspost cant refund me either. Horrible service.

Auspost Mastercard gift card – Never trust AUSPOST ever. I lost my card in the house and I had the cardnumber with me just could locate the pin to use it online. Put a complain to Auspost and then sent me back and forth for different company who deals with it. I wasted my days for nothing at all and I have $150 still in the card which I cant use anymore because the Auspost cant… Read more

refund or give me the replacement neither anyone is providing me the pin to use it. Biggest scam ever in my life that they keep the money and say we cant do anything.

Do not use this card – Do not rely on this card while travelling, I was stuck in Europe and couldn't access my funds, called the number and after 20minutes on hold the didn't call me back, had to sort it out when I got back. Now my daughter has lost her card in the US we finally got a replacement only for it to get lost in the mail, how ironic. Now trying to get another… Read more

replacement as Post office says we can't get the funds unless we have a card. Plus look at the exchange rates. Trying to change my Euros back to dollars the will only give me $1.49 per euro but if I want to buy Euros they want $1.72, current rate is $1.62. no wonder they don't charge fees. Avoid at all costs.

Do Australia Post staff know to scan the bar-code on the letter to activate the card? – I visited two local Australia Post offices where staff have been unable to successfully activate anyone's cards. Turns out they were scanning the bar-code on the back of the card when they should have been scanning the bar-code on the top right hand side of the letter. The bar-code on the letter worked straight away. I thought this might be useful feedback for people who are having difficulty activating a renewed card.

Absolute rubbish – Put cash in can’t take cash out, doesn’t work at post office that I bought it from ( even using credit) doesn’t work with WesternUnion, and then can’t get money out,! joke what is the point of this page that just tells you to go to website not happy jan ( response from aust post was can only take out $ 250 a week cash or cash out by ringing charge… Read more

$15 and wait 21 days for a cash voucher absolute garbage no wonder bad star rating, I will make a point of not shopping at auspost in future.

PROBLEMS - NEVER ENDING NIGHTMARE - I WANT MY CASH MONEY BACK – This card is a nightmare! I can’t use it to make an online purchase here - I was told at P.O. it would suit my clearly stated requirements, such a shame it does not. So much time has been wasted trying to sort out my own money on this problem card. Bought today I will return it to same P.O. ASAP for full refund, I trust it will be a full refund… Read more

under the misleading circumstances?

Aus Post why are so many people having so many problems? To use your favourite phrase “it’s a shame it doesn’t suit your needs” how about re-thinking this problematic product? Don’t understand your repetitive response putting the onus on the purchaser and not accepting responsibility for all the debacles, perhaps you will enlighten us?

Has anyone complained about this financial product to The Australian Financial Complaints Authority (AFCA) 1800 931 678 which has just become effective, or the previous equivalent of this organisation? If so what happened?

AND SO IT GOES ON ... tried 3 major ATM’s to access MY OWN MONEY (which is needed) - were all error messages such as ‘restricted use’ etc NOT ACCEPTABLE & NOT GOOD ENOUGH. These cards are useless in every sense of the word and should not be allowed to be sold. Local Australia Post Office I will be there for my full refund on Monday 5/11, you mislead me and sold me a NOT FIT FOR PURPOSE PRODUCT and therefore I am certain you will be keen to right your wrong, shame shame shame totally disgraceful.

Absolute Rubbish – This card expires too easily and requires multiple registrations. This card demonstrates everything that is wrong with where Australia Post is heading. I bought from what I considered to be a "reputable" name, but it is a tricky, hidden terms and fees product with no transparency even when creating a login and trawling through the help documents.

DO NOT BUY THIS CARD – This was by far the worst card I have used in my life. There is a $999 limit which is pretty stupid for a visa, the card does not work in any atms, it would always say not authorised even though only tapping the card worked. it takes 2-4 days to transfer money into the card. I was in Germany waiting for 3 days to get money for a ticket, food etc.… Read more

But my money wasn’t coming in so I spoke to a consultation agent and he said that the money doesn’t transfer on the weekends for a visa even though I sent it on a Friday and would not offer any help or suggestions to my problem whatsoever and just hung up on me. The card is a waste of money and would definitely recommend to buy a visa from your own bank instead.

Bloody useless Australia Post

Terrible, Expensive & Misleading – Got this card for a recent trip to China. First trip overseas with the kids and on a very tight budget. Tried to pay for as much as we could prior to leaving Australia so we didn’t have to worry as much. First purchase I made using this card was for $100AUD (taxi transfer from the airport to the hotel). When I logged into the Load & Go App on my… Read more

iPhone it said the taxi company had charged me $120AUD. Rang the taxi company who informed me they definitely had not charged me $120. Called Load & Go (which wasn’t an easy process and warns of fees for calling ‘customer service’ **side note - good customer service is not charging someone for customer service**) and was told that the taxi company had definitely charged me $120. At this stage I’m thinking if it’s this hard in Australia what’s it going to be like in China?! So I go back to the taxi company who tells me they definitely didn’t charge me $120 and provide proof. Back to Load & Go who finally tell me that it’s a 20% holding surcharge that THEY put on purchases. Then why did you say it was the taxi company, why does the statement say it was the taxi company and are you now telling me that I need to add an additional 20% to my account to ensure I have access to the originally budgeted amount for my holiday?!! Answers were; not sure, it just does and yes. Fanflippingtastic, my holiday just got 20% more expensive, 20% I certainly don’t have given the tight budget. Ran around like headless chooks for a day trying desperately to find another solution before we left. Thank the powers that be that we found something else in time because Load & Go Travel could have stopped us from going on our holiday. Fees are excessive, practically wasn’t accepted anywhere in China, statement has misleading information on it...just a really crappy product. Horrible experience, terrible customer service, don’t touch it, although I believe they’ve removed the product from sale anyway. Maybe they agree it’s not very good.