Australia Post Shopmate

worst – I don’t wanna give even 1 star to australia post, i moved at new place and i ordered so many items from different websites and they delivered my parcel through australia post. And every time australia post send me an e-mail that they are unable to deliver my parcel or due to weather they are taking my parcel to nearest post office, Even if i’m at home still they take my parcel to PO. Infact other post services they deliver my parcel at my door. Show details

Absolutely Hopeless – Third time using Shopmate (and the last). Four cases opened and still waiting for issue to be resolved. If anything goes wrong don't expect any contact with Shopmate support for at least two days. The website itself can be a minefield for the unwary. Make sure to read the fine print (if you can find it).  Show details

Aweful – I ordered a package 3 weeks and 3 days ago and it still hasn't come. AUS Post need to step up their game and get more organised as they are costing me aesthetic instagram photos. I even bought handbags from glassons, but my order online hasnt come. Show details

Easy hassle free way of shipping from the US to AUS – I ordered some items from Zara USA and had them shipped to my shopmate address hassle free, i then paid for postage and it was shipped to my door within 3 weeks! It did say i would have received it sooner however it was held up in Sydney, not overseas. I was surprisingly pleased with the service after reading the bad reviews and taking the gamble anyway. Will definitely use again. Show details

Good value, item received quickly – The shipping cost ended up being very close to the estimate provided by the calculator on the website. The process was easy enough to navigate. This was a far cheaper option than going with the US seller's $120USD shipping charge. I paid about $106 incl the $50 GST for the Carburettor I ordered. I've seen plenty of bad reviews for Shopmate but my experience did not match those. Show details

Happy with the service so far – I just signed up for the first time. I've had three purchases sent to my Shopmate suite in the last week. All arrived within a few days and were uploaded to the system within 2 days of receiving. I had two packages from one vendor consolidated, cost was reasonable to combine. The combined package is also cheaper to send then separate two… Read more

packages. Easy to share the invoice and that item is now being shipped to me in Perth. The estimated shipping time of 7 - 12 days seems ambitious given the current delays with mail movements within Australia. Two other packages now waiting in the system. They have given me 50 days of free storage which seems very generous. If I ship them together there is a AUD8 discount on the second package. Rates seems quite reasonable for standard shipping. Will post an update after packages are received in Australia

Took them 3 days to drive 1 minute – I was left a card to go to my local postoffice and it took 3 days to arrive about 100m away with express. All tracked and it was live goods. Show details

A complete disaster – Was trying to ship a replacemet part that is only available in the US. About 0.5kg including packaging, actual product is much less (keyboard components). Got an estimate using the actual dimensions of the box and got around 35AUD estimate (product retail was 20USD). When the package actually arrived I was smashet with almost 90 AUD price for… Read more

shipment and 4kg (!!!) package. Called Auspost and was told that "because of dimensions I must pay for 4KG" which was not going to happen. Raised a ticket with them to have it repackaged (actual product would fit in a small parcel ant weighs about just 150g), and had no response for two months. No way to create a repackaging request directly because "this service it not available for this order". Tried to follow up with a phone call but there is no way to speak with ShopMate team. The service is still sending email demanding that i pay for the shipping, still no progress with the support ticket. Most likely will never get resolved, and I have lost my parts that are not available in Australia and 3 months of time. Absolutely horrible, dysfunctional service, the shipping costs look like a lottery and estimates are inaccurate. Highly disappointed, this is by far the worst service i received in Autsralia in a decade.

Dont bother – Ive had an account with them for quite a few years, used sporadically. They have just got worse and worse. Dont ship this dont ship that.. Just a waste of time, and horrendously expensive compared to other services. Still, this is Australia post we’re talking about. They couldn’t deliver a letter to a neighboring suburb in 17 days so what do… Read more

you expect? Ive paid their extortionate fees to get the vitamins I ordered shipped to another provider who WILL ship to Aus at half the cost. Once completed I’ll be closing the account forever. A complete waste of space

Crap Service – Took 2 days for my package to arrive at the shopmate warehouse and has sat there for 9 days without any action and no way to contact them without a lot of effort Show details

Cheap, Reliable + The customer service is STELLAR – Before I discovered Shopmate, I used alot of dodgy carriers that had ALOT of hidden fees. As Shopmate is all online, it literaly takes 2 seconds to claim and pay for the postage once they arrive to the warehouse, and you can request to squeeze all the items in 1 box, and save ALOT. They have a dedicated line for JUST Shopmate customers, so the… Read more

hold is extremelly short, and the customer service is always on point. All these people complaining about how “EXPENSIVE IT IS” forget that there are import tax fees associated with your parcel, so if your item is small but expensive, it is obviously gonna cost heaps because it’s based on multiple factors - not JUST weight and size. People also forget the manual work it takes to take your items, unpack them, repack them together (for you to save money!) and send them off. Maybe stick to your local Kmart if you’re on a tight budget, and only use this service if you EXTREMELLY must buy something from overseas.

Great Service – I read the negative reviews after already submitting payment for postage through shipmate and thought I'm doomed.. I had the opposite experience. My item shipped a day after paying the invoice and took 8 business days to arrive. I think the cost is reasonable, it's the ATO taking their clip that inflates the cost! I would use Shopmate again :) Show details

THEFT – Purchased items vanish into thin air . Purchased T -shirt to check out the service . I was hopeful at the start . Has been 3 months should have read and trusted the reviews Show details

Yeah... not using it again – UPDATE: The package actually arrived here safe after almost a month in transit. A good way of being able to gauge when your package will arrive in Australia from America is to check passenger flights from Portland to Sydney, as that's the only method the packages are transported. Hope this helps. I have simply come to terms with the fact that I… Read more

will probably never receive a useful human response regarding the status of my package.

As I am writing, it is the last estimated day for my package to arrive, yet it has not even updated since they "shipped" it 11 days ago. I have called ShopMate themselves and literally all they told me was my own tracking number that I already had, I sent a ticket to AusPost and they told me to CONTACT THE SELLER if my package didn't arrive by a certain date, despite them being the same company.

I must give credit where credit is due however, they did process my order through their warehouse and get $80 out of me very quickly, though the shipping of the product I paid for is not as quick.

The saddest part is that from reading this page, the only way for you to receive any help is to leave a terrible review.

Waiting weeks and still not shipped! – Paid the invoice weeks ago as soon as it came through and the parcel is still sitting as "It's being prepared". No updates since the 14th August. Have tried reaching out/contacting Shopmate to find out what is going on and have received no reply back. I have no idea if the parcel has even been shipped or not. Absolutely the worst service. I… Read more

recommend anyone reading this avoids at all costs and looks into alternative services such as Planet Express, Shipito etc.

Slow and Expensive, Still not shipped – Item has been paid for and “preparing for shipping” since August 6th. I sent through the invoice just as asked and zero contact has been made back to me after trying to reach out about it’s whereabouts. I don't know if my package has been shipped or is just sitting there. This is a very expensive forwarding service for slow turn arounds that don't… Read more

match their own delivery ETAs, a lack of customer service and abysmal communication. I shouldn’t have to hound you in order to get a package, that I paid for 15 days ago, shipped. Do not use ShopMate, there are plenty other forwarding services that are cheaper, more efficient and have better customer service.

Very Slow service from Shopmate and expensive – Let's just start off with the shipping price which has jumped up, I had to pay for a few more kgs than the actual weight of the item and it wasn't possible to repackage where normally it used to be around $60. So I paid almost $90 for shipping for a pair of shoes. Shipping confirmation received July 22nd from Shopmate. Didn't receive any updates… Read more

so gave them a call 2nd August, got an update to tracking the next day all the way to it being processed in a facility South West Sydney, usually any other delivery I have gotten recently takes only a day or 2 after this stage of being processed in a facility, it has been 2 weeks and is still saying it has been delayed. I put in an enquiry with Shopmate today and they said it should still be on schedule and they will look into it. Being very close in proximity to the facility it was processed in, I don't see why this package hasn't been delivered and others have. The only difference is that this is going to a Parcel Locker, which I thought would be easier considering the current situation.

I don't think I will continue to use Shopmate or a Parcel Locker.

While I have had a good experience with Australia Post shipping domestically, they really need to step up their game on these International Parcels, especially with the high price tag of shipping and the sheer quantity of bad reviews they are accumulating here.

The slowest and most expensive way to ship from the USA – I purchased three items from different sellers in the USA. It too 3 months to get my packages, and probably 50 emails to shop mate, because they don't do anything unless you hassle them. They must have an awful relationship with customs, because every single item gets held up with customs for weeks / months. My advice use any other forwarding… Read more

service. You think you are doing the right thing by using the Aus Post service, but they do not care, they are slow, their system is garbage, they take zero responsibility and to cap it off they are the most expensive.

I notice someone from Aus Post has been responding to all these reviews. Perhaps their time would be better spent working to get peoples packages through the system and you wouldn't be so busy responding to the hundreds of terrible reviews.

Package arrived opened – Parcel arrived late from the US. No one was able to tell me where my package was enroute to Australia. Once package arrived, the box containing my glasses was opened and found scratches on my glasses. Show details

Ridiculous – First time I used shopmate everything was fine, this time around I make a purchase and it says my merchant has delivered it to the warehouse yet two weeks goes by with no email from shopmate or anything at all and I’ve sent 3 emails all of which has not been responded to. My friend who ordered from the same merchant and same time as me has already… Read more

got her products shipped to her yet mine hasn’t?? It’s ridiculous, website has a small banner that says there might be delays but there’s no further information on that either

Shopmate… NEVER AGAIN! Worst experience ever! ZERO Stars – Firstly I checked with Shopmate that the item I wanted them to shop wouldn’t be a problem, Verbal confirmation that it would be fine. Item then purchased via ebay and shipped to Portland Shopmate Depot. First time it was sent it is turned around and ends up back with the seller. I get seller to resend, it then arrives back at the Depot and it is… Read more

accepted this time.

Then is marked dangerous and they refuse to ship to AU without further confirmation. Confirmation was provided instantly & case goes under review.

AU post says they will respond within 2 business days, 10 days pass, 4 phone calls and still nothing! Finally at the 2 week mark they refuse to forward it but agree to send it back to the seller in the US, verbally quoted $10-15 to send it… Wait another 4 days and finally receive an invoice for $75 AUD to return it. Long story short, I WILL NEVER ever use Shopmate again, this is an absolute disgrace.

I just wish I had read these reviews before proceeding as each of the negative reviews are basically a carbon copy of the horrendous experience I endured.

Shame you can’t rate it 0 stars – This service is the worst I’ve ever had. I had a parcel arrive in the USA destined for Australia. Because the Parcel was $1,100 USD they required more information. It has been 8 weeks now and I *think* my parcel has been shipped. Can’t tell as the information is useless. When it gets here I assume there will be duty, so more delays. No idea why… Read more

they can’t do the clearing prior like everyone else does.

I sent 3 emails over 4 weeks and none were answered until I called.

The email does say that there is delays and that they are human too, so don’t abuse them. Clearly this is a known issue.

Cannot believe I didn’t get a reply after 4 weeks. This service is an absolute joke and I will never use it again. Hopefully my parcel turns up before the end of the year, considering they slogged me $400 postage for a small Vacuum.

Terrible – I paid over $50 for a fairly small and light package to be delivered from the USA. The original USA supplier took 3 weeks to ship and then another week to deliver. Once it finally got to the ShopMate USA address I thought few! Only 5-8 more business days until I will finally get my package. Boy was I wrong! It took 7 business days just to receive… Read more

a tracking update from ShopMate. It has now been 13 business days and has been sitting at my local facility for a week. (15 minutes from my house) I have had two other local parcels pass through the same facility and arrive already. I have called three times and although the staff were helpful enough all they could say is I will have to wait longer. This experience has held me off on completing a job for 7 weeks and I still havn’t received the parcel. Absolutely terrible and $50? You’re joking mate! Never again.

23/8/21 Update: To date I have received zero information from Australia Post regarding my lost parcel. At this stage it has been sitting at a facility 15 minutes from my house for 12 business days. Not once has Australia Post Shop Mate tried to contact me or answer my questions other than to notify me via email they will be closing the cases open. I am currently pursuing a refund and reporting to ACCC.

Won't respond - 4 emails over 3 weeks and no reply – Stopmate claims there is a problem with some items, tells you to contact them on an email address, and then never replies. Not sure what to do, my items are sitting there and they don't respond. Show details

Reasonably Fast, Bit Expensive Though – Wasn’t too sure if I should use this service given the reviews, but thought I’d give it a go anyway. Shipping was a bit steep, $100 for a backpack worth $200. I know there was GST in that as well, but $60 to ship a backpack? It’s a bit of a shame you can only track the item once it hits Australia, a lot of waiting to see where it is. Other… Read more ·  1

than that, it’s good to have a service where you can order things that only shipped to the US, and mine was only late by a day or two, given lockdowns in Sydney that’s not too bad. Would use again for cheaper items.

Expensive, Unclear Fees, Complicated Process – Shipping was exorbitantly priced - even when calculator was used accurately, slow responses, process is complicated and could be streamlined with some investment. Disappointing, won't be using again, other competitors would a better bet. Show details

TV shop products – Have found Australia Post to be an excellent carrier of all TV shop products. Excellent pricing and service by their employees. Ever so helpful and excellent knowledge of each product. Show details ·  1