ANC

Useless company and their drivers No manners how to speak and deal with customers No idea why Samsung Australia using them . They are giving bad name to them We paid for delivery and installation and remove old TV and just dropped the tv and want to leave in 2 mins When asked to do the job he was rude, so we returns the Samsung TV and cancelled… Read more

and order and job Even the customer care is unprofessional people . No idea they are having such bad reviews in the market May be cheap but no ethics and manners Useless They don’t deserve a single star

Horrible delivery company. Despite putting notices on my order and paying for all the extras this driver would not deliver and just drove off. We both stayed home from work to receive our order. He lied and said he couldn’t park out the front when there is all day unrestricted parking and no one was parked there. He simply couldn’t be bothered.… Read more

When I explained to him that IKEA had added in the order that there was unrestricted parking he just hung up on me. What deplorable employees.

If 0 stars was an option I would select it. Long story short, Bunnings delivery which was meant to arrive in the morning because its 4.2m plasterboard that needs to be cut and installed. Notification received that it's been delayed due to 'unexpected reasons', now delivery is 1pm-3pm. Wasnt delivered until 4.30pm and had to cut and install in the… Read more

dark. Spent 50min on phone to customer service to speak with a supervisor. Don't waste your time calling them, very unhelpful and all off-shore. The end result, nothing, no compensation, no fixing future deliveries, just 'we cant do anything about that'. Spoke with the driver who claimed that head office give them random deliveries all in different directions and don't organize it so it goes smoother or care about whether people get their delivery in the morning. It wasn't delayed from unexpected reasons, they just don't care. Do not use them and I hope Bunnings drops them too.

I arrived home to find the large box (buffet) shoved through our electronic gates. The left-hand gate's electronic arm was broken off the brick pylon. We haven't been able to leave the property without disabling the entire electronic system and push… Read more

it manually. Security has been compromised. There are very elderly people living on this 5-acre property. Temple and Webster still haven't acknowledged responsibility even when I have shown them pictures of the damage PLUS pictures of the gate's paint all across the side of the 40 kgs box. Still waiting for them.

News: The delivery people have acknowledged they used force but don't accept the force they used made the amount of damage. Same CS Officer, no responsibility, acceptance of damage and they keep asking me to provide them with more quotes. I have provided them with one, they asked for. Not sure what to do from here, any suggestions?

UPDATE. ANC is the delivery company and they are now waiting for their insurance company to assess the claim prior to starting the work to repair the damaged gate etc. They have resisted the suggestion to start the work, having accepted responsibility but expect us to wait for their claim to be processed. Unbelievable! I will be writing a review on ANC's performance in all of this. They are the worst delivery company and I suggest you do not use them! They have compromised out saftey and security with their dangerous delivery practice and still we have a broken gate etc after 6 weeks.

The delivery was 2 sheets of Ply from Bunnings. This was the 2nd attempt after Bunnings own driver stuffed it up th first time around. Text message said "schedued 0700 to 1200" ... Ok a wide window but better than nothing. Now things go south. The… Read more

wood was not collect from Bunnings until 0900 ... So zero chance of me seeing that befoe 1000. Now with all the tracking tech they purport to have, wouldn't 0900 (collection time) be a good point in this sad sage to update the customer ... ha, don't be silly! 1137 I get a text to say it will be delivered at 1437 ... exactly 3 hours when they could even get the pick up time correct ... customer highly sceptical! The update info also had the drivers number ... minus 1 digit. Clearly their IT are as competent as their schedulers! So I went to the web site and keyed in the tracking and got the drivers number. He knew nothing, had no idea wher I was and no idea, of course when he'd be there. I suggested he call his boss and eventually he said he had. I took the precaution of escalating this within Bunnings once again and they managed to improve the situation. Package arrived at 1515. The driver then showed me his delevery plan from his HQ. Well I say planbut I am being rather generous - chaotic is about all I can say on a public forum. 1) Why would Bunnings use a courier with such conistently woefull feedback? 2) Whenever your offered a delivery, check to see if it is ANC and if it is ... go elsewhere. Your health and sanity are at risk any time you interact with ANC, not to mention the risk of an incomplee delivery. AVOID at ALL COST

Appalling service. The delivery men took one look at the lift tried to get to in. They decided they couldn't take up to our 4th floor apartment. They refused to even look at the stairwell. They left the sofa in lift corridor after I said I can't… Read more

send it back. We took the sofa up ourselves via the stairwell. They then they texted us WHEN WE IN THE STAIRWELL. Their supervisor told them to help us. By the time they came back we had already taken it up to our apartment. You can imagine nobody is checking their phones when you are hauling up 3 seater up the stairwell. They only did this because they were told to do so. We are two 64 and 62 yos who took it up ourselves. If we could do it and the two of them were 30+ and 50+, refused to do i, you can conclude about whether these people are capable of doing their job. As far as I am concerned the delivery was not completed even though it brought to our lift well give it was never delivered to the final destination, our apartment. I also want a partial refund. If I see your company name as delivery partner in future, I will make sure you don't do my delivery. I will also be emailing this review to my friends and businesses I deal with. If could give a negative star rating I'd do it in a snap.

Was concerned when i read other reviews while i was waiting for my new fridge. They called in advance to enquire parking, availability and advise ETA and was prompt. Delivered my stuff with care, and helped me get rid of rubbish. Thank you! Show details

First you are extremely organised and quick, I ordered Sunday night had goods Tuesday. Also your tracking is excellent, easy to understand and updated in close to real time. Easy to find contact details too. Show details

I had a pallet of 36 pavers delivered last Saturday. The delivery was on time and the driver was extremely professional and helpful. He went beyond what he had to do and assisted me as much as possible in the pouring rain. I cannot thank him enough. Show details

Extremely unprofessional and unreliable service. I bought a TV from Sony and my delivery date was confirmed more than a week in advance via both email and text message. I even called them the day before and confirmed the details with an operator. On the delivery day, I took time off work and left early just to be home and wait for the delivery. I… Read more

even checked my doorbell history to make sure I hadn't missed anyone. However, by 4:30 PM, nobody had shown up. When I called to check on the status, the operator told me they couldn’t access Sony-related shipments and promised that a representative would call me back. I waited until 6:00 PM, but I received absolutely no follow-up or explanation. I had specific plans to use the TV tonight, and this complete lack of communication has ruined my evening. I had no choice but to use this company this time, but if you have a choice, I highly recommend avoiding them. A company that fails to deliver on a confirmed date and completely ignores their customer is not worth your time.

Booked a delivery in 1 week ahead and they never delivered my product. They had changed me date without notifying me. I had taken a day off for delivery to not receive and then take another day off work to receive delivery. There attitude was like oh well sorry. Show details

Dreadful - Usual 'going to escalate' which means leave us alone we don't care. 2 delivery dates arranged, 2 advices saying they have to re-schedule delivery. Never asking for a convenient re-scheduling time. If this mob is arranged to deliver your purchase - contact your dealer and get them to choose someone else for your own sake. Show details

Found out that my delivery was unsuccessful because of unsuitable/safe parking. I have an entire driveway that's always empty and leads up right in front of my door. The driver could've easily just drove in and left my package at my door. I was also home the entire two days it was expected to arrive. They didn't even call or message me of their… Read more

arrival. I also didn't receive any SMS or email notification of this unsuccessful delivery. Customer service didn't even contact me for a re-delivery as stated on their FAQ. Driver seemed unbothered and lazy.

Horrid communication. Came to my house at 8am, messaged me and since I didn't reply instantly they gave up and said they'd be back later. I messaged them but no reply. Waited all day, then at 6pm they said they'd tried and failed and took the order back to Ikea. Hopeless. Show details

I had a huge TV delivered, and I gave specific instructions that were ignored. I happened to be outside and noticed "Dumb and Dumber" wheeling my TV down the street over 100m away. The TV ended up being faulty. It was scheduled for pickup a few times. Every time they did not turn up and did not even call me. If you think that Aramax or Couriers Please are bad then ANC may have taken their crown as the worst couriers in Australia. Show details

Most useless delivery drivers to date. Would not take products to rear of house without extra charge. Bunnings needs to find better delivery service for its online delivery. Worse than imile if that is possible. One star is to much Show details

The delivery this morning was to a neighbouring property. Large truck with building materials. As it's a very narrow street, I informed them to use the turning bay around the corner for their large truck to turn. They refused my request and told me to fxxk off multiple times. Disgustingly rude and abusive behaviour which was reported to head office. Show details

Driver took three different photos of the completed delivery and still failed to notice they had left the parcel at door number 23 and not 21 as written on the parcel label itself--which they also photographed.This resulted in my cat's prescription food being stolen by a neighbour almost immediately. And I thought AusPost was bad. Show details

Booked a delivery for Monday, booking window is 7:00am to 1:00pm. Okay get into my office at 7:00. At 11:00am I'm called to be told it can't come today as they're "at capacity". Next available delivery date would be the Thursday. Arrive at the office at 7:00am, call them once their office hours start at 9:00am, on hold for 45 mins only to be told it will have to be rescheduled. Zero communication inbetween. Show details

The delivery team called to let us know they were on the way, so we came downstairs to assist with parking and make the process easier for them. However, instead of delivering the extremely heavy package to our apartment door, they left it in the parking lot. When we explained that the order included doorstep delivery, the driver responded by… Read more

saying “this is the door.” That was incredibly frustrating to hear. Doorstep delivery should clearly mean delivering the item to the apartment door, not leaving a very heavy package downstairs and expecting the customer to deal with it.

We asked if the package could be brought up to our door as requested. Instead, the driver pushed the box into the mailroom and left it there. What makes this even more frustrating is that bringing it upstairs would have required almost the same effort — our building has three lifts available, so access is not an issue.

We paid for delivery specifically to avoid having to move a large, heavy package ourselves. Being left with it in the parking/mailroom area created unnecessary stress and inconvenience.

Overall, this was an extremely disappointing experience.