Australian Outdoor Living

Amazing experience, the initial team member Col who came to our home for a measure and quote was absolutely fantastic and easy to have in our home, which as someone who is very protective of their personal space this is extremely important to me and I’m extremely sensitive to it. From the initial measure and quote we had a confirm measure which… Read more

was easy and professional and provided us with even more information to sort out what we wanted to do. After going ahead the time turn around was so quick and everything was so easy. On top of this the installers were absolutely lovely and did such a fantastic job. The main words that comes to mind dealing with this company and multiple team members is professional and kind. We are extremely happy with the result it looks fantastic and of great quality having a yard again after our pup destroyed our real grass has improved our quality of life immensely already! Thankyou to everyone invovled

The sale consultation got me to sign a contract for a product which was a cheaper option. He did not show me the real product or even photos. He just wrote down the name of the product which I thought was the motorised blinds shown by many companies. I paid a deposit of $7500, the whole project is only $13500. When they came to install, I… Read more

realised that the blinds wasn't what I wanted and asked them to bring them back. I requested a refund but they refused, saying that I signed the contract. I feel that I was misled to sign a contract for something I don't want.

I am very disappointed with Australian Outdoor Living. I purchased artificial grass. It costs about 35% more than the second-most expensive quote. I chose AOL (more expensive) because I was misled by the advertising and the perception of better service/support/warranty. I couldn't have been more wrong... After installation, I noticed wrinkles,… Read more

holes, soft and hard patches, and a small area with missing grass. In addition, my reticulation system was end-capped (in all areas, including areas without artificial grass and garden beds).

After weeks of asking AOL to look into it and after numerous broken promises, I had to contact the central/main office in Adelaide. The next day, they sent installers to fix it. However, they only repaired the reticulation and the most visible wrinkles. (they didn't have any material, grass, sand, etc.)

They said they would come back to fix the other defects, put a patch of grass where it's missing, and level the sand (because half the grass has too much and the other half has none, since they lifted the carpet and the sand ran and concentrated in one half of the installed area). THEY NEVER CAME BACK. It's been almost a month already.

If I had a time machine, I would choose someone local (smaller), save $1500, and avoid so many headaches.

Once again, I am very disappointed with Australian Outdoor Living and won't use them again.

Poor product, dodgy sales staff and EXTREMELY poor customer service. It is a shame there is no option to give zero or negative star rating! We got artificial grass installed in November 2024. The salesman, M, assured that that there would never ever… Read more

be a problem with smells from dog pee. I would use the L**R word but will content myself with saying he was being more than just economical with the truth. 3 phone calls and a narky email later we have still had no response from AOL nearly 7 months later. Over summer I paid out well over $500 in deodorants and disinfectants for the lawn, and was treating it twice a week. And to think I used to complain about having to mow the grass once a month!. Do not believe their salespeople, do not use their product.

Artificial grass – On time job was completed to a top quality finish team were polite and professional. Show 2 replies

Extremely happy with my Australian Outdoor Living blinds !! Perfect fit !! The guys who installed them were so obliging, made sure I was happy with everything, cleaned up after themselves, even helped put plants back in place !! I now have an outdoor area that can be used and enjoyed all year round !!! Thankyou so much !! Show reply

From sales rep to installation nothing but great service sales was very thorough with lots of advice and choices, right up to installation , great people to deal with. Show reply

Professional, simple measure and quote on the spot for my artificial lawn. AOL was a pleasure to deal with in all aspects from quoting to installation. Installers arrived on time, on the day that was organised. Well done and thankyou ! Show reply

No-showed on appointment made weeks before, stayed home from work for it. When called 20 minutes after appointment time told me they cancelled the appointment as they didnt want to deal with council requirements. Was never informed, person on the phone was very nasty about it and didnt care... "just the messenger", very poor. Stay away.

We recently had zip-blinds installed and the process has been a disaster. Lack of continuity in regard to information received, and after sale service has been a real issue: 1. a mistake when AOL measured up resulted in extra charge, when larger post swapped out for smaller size post. 2. installer had heated argument with AOL office staff… Read more

regarding removal of existing post. So we then had too many posts left behind.

3. initially informed tiling could be completed after installation only to be told that blind tracks will need to be removed for future access purposes at an extra cost of $550 and that this would not occur for at least two weeks.

4. Contacted office and spoke with general manager to voice our concerns who has attempted to solve future cost incurred.

4. after rainfall we detected water leak coming out from blind-header box. Office staff blamed this on gutter despite there not being any issues prior to install. Reluctant to send anyone out to check unless remaining 10% was paid, despite work not being satisfactory.

5. Instead of sending installer back out to check leak, we received an email stating 'not our fault' that water is pooling and flowing into blind-box.

Very stressful experience. Do not proceed with AOL.

Watch this space. AOL responded promptly to our request for quote. Young lady came the same day, quoted, paid deposit. Told someone would be out for final measure. That's when it all turned to #SS. [Name Removed] rang to say he couldn't come to do final measurements as he'd been called into the office. We explained hubby wanted to be here when… Read more

he measured. He is FIFO with specific days available. [Name Removed]'s attitude 'too bad, too sad'. Apparently [Name Removed] came when none was home did measurements (no vision of visit on cctv). We were given install date, ordered skip bin and were set to go. Surprise, surprise, [Name Removed] rings morning of instal to say installer I'll will have to be after Easter!! We were not happy but again his attitude was 'too bad, too sad'. Reception staff and young lady quote 10 star service. So called manager [Name Removed] lets whole team down.