• 1 review
  • 1 comment
Private message

A Job well done

5 out of 5, reviewed on Apr 21, 2017

From the time we signed the order until installation everything ran smoothly. All members of staff we dealt with were very professional and helpful and the blinds were installed quickly and efficiently prior to Easter. The quality of the blinds gives us confidence that we should not encounter any problems in the future. However I am sure AOL will support their product 100%.

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Good Morning Boo, Thank you for the 5 star rating and the kind words. We appreciate you taking the time to share your feedback with us. We’re very proud of our high quality products and our hard... read more »

Victoria

Australian Outdoor Living Official

Thanks so much for clarifying that for us, Boo.

We look forward to sharing this with our team.

Have a great weekend.

Kindest Regards,
The team at Australian Outdoor Living

Safety Bay western australia

  • 1 review
  • 2 helpful votes
Private message

Horrible product becoming a safety hazard

1 out of 5, reviewed on Apr 20, 2017

If I could give a star rating lower than 1 I would. After a lengthy install process because they couldn't seem to get materials out on time we finally got out patio and carport up.

Only now once it is up we have all these issues that nobody seems to wanting to get back to us about. I guess once they have their money they don't really care unless you are a new customer.

Once again I'll explain what has happened, the patio over our front door constantly moves in the low winds and main supports are bowing slowly destroying the rafters on the
ism side of the house every time it moves. The car port sheeted roof is leaking probably due to the bowing and water sitting on top of it, the gutter isn't even close enough to the carport to catch and get rid of the water.

I have tried constantly calling with promise someone will come and look at or it will be fixed. I can't even get a call back an email back or any type of communication.

This is becoming a safety hazard to my family and with winter coming who knows what may happen with the structures.

This is my last resort in trying to contact this worthless company and their notice if this isn't rectified within 14 days I will be forced to contact the building ombudsman.

2 people found this helpful, do you? Yes

Comments
Australian Outdoor Living Official

Hi Rory, Thank you for taking the time to share your feedback with us. We do appreciate you taking the time to note your thoughts regarding your AOL build. I am truly sorry to read that you’ve bee... read more »

  • 1 review
  • 1 comment
Private message

Brilliant! Can't believe we waited so long.

5 out of 5, reviewed on Apr 17, 2017

What a difference these blinds have made to our outdoor area. No more fading furniture. Privacy and cosiness. And what a Great Colour. Also fabulous Staff - extremely helpful. We are very happy customers. Well done Australian Outdoor Blinds

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Good Morning Ally, Thank you for the outstanding review and for sharing your positive Australian Outdoor Living experience with us. It is very rewarding when our customers leave us such compliment... read more »

Queensland

Australian Outdoor Living Official

Hello Ally,

Thank you for clarifying this for us. Enjoy your new Outdoor Blinds!

Kindest Regards,
The team at Australian Outdoor Living

Great Product and Service in the ACT

5 out of 5, reviewed on Apr 11, 2017

Outdoor blinds installed with minimal fuss on Saturday against Blind Contract No 63415.
Severe wind, rain and hail on Sunday.
Problem/s? NONE!
Well done the installation team led by Cameron, and thank you AOL for a great product.

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Good Afternoon Swannie, We appreciate you taking the time to share your kind words on your recent Outdoor Blind install. Thorough protection from the elements is a huge benefit our Blinds offer an... read more »

Good work!

4 out of 5, reviewed on Apr 10, 2017

I've contacted Australian outdoor to look for quotes on deck and roof, Dennis came in straightaway. However, it took 4 months before the installation, but it all worth the wait. Scott did a really good job on the decking. We now have an outdoor sanctuary my family enjoy. Thank you

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Good Afternoon Angelina, Thank you for your feedback on your recent AOL project. We’re very pleased to hear that you are happy with the final product and that it was worth the wait. Spending qual... read more »

Queensland

More comfortable in the outdoors

5 out of 5, reviewed on Apr 10, 2017

The shade blinds have made a difference when sitting outside The sun and the rain aren't much of a problem anymore Thanks

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Good Afternoon Claudio, I just wanted to take a minute to thank you for your positive feedback with relation to your new Outdoor Shade Blinds. It's great to hear that you're finding that you're ... read more »

More time to enjoy my weekends!

4 out of 5, reviewed on Apr 10, 2017

Living on a lake I am subject to large numbers of leaves in my back entertaining area. I had to spend hours every weekend cleaning up so decided to have outdoor blinds installed. I am very happy with the result. The ordering, delivery, and installation process went very smoothly and this has reduced my cleaning up time on weekends by probably 80% of which I'm extremely grateful. Very happy customer!

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Hello Mel, We're so glad to read that, because of your new Outdoor Blinds, you are able to spend more of your free time loving your life outdoors, rather than sweeping up hundreds of leaves! ... read more »

  • 1 review
  • 1 comment
Private message

Shut out the world

5 out of 5, reviewed on Apr 08, 2017

We have just had roller shutters installed and are extremely pleased with the results - Both the initial consultation and the installation were professional and efficient, and every effort was made to fit with our personal schedules.
The build quality is excellent and the finished product is attractive and works smoothly and quietly.

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Hello Magic, Thank you for sparing the time to get in touch and let us know of your thoughts after your recent installation of Roller Shutters. Are you able to please let us know which state you ... read more »

Hi, we live in Hobart, Tasmania.

Regards, Magic

Australian Outdoor Living Official

Thanks so much, Magic.

Appreciate you clarifying this for us and I look forward to sharing this with our team in Tassie!

Kindest Regards,
The team at Australian Outdoor Living

Created a wonderful outdoor experience for us.

5 out of 5, reviewed on Apr 07, 2017

AOL have laid artificial grass for as and recently installed outdoor blinds. Communication was great and the quality of work was excellent. Things needed a bit of tweaking afterwards and was done promptly. Used AOL twice and would recommend them.

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Good Morning Jules, It's great to hear from you. Thanks for getting in touch and for sharing your thoughts and feedback after your recent experience with us. It is really nice to hear that you w... read more »

Great investment

4 out of 5, reviewed on Apr 07, 2017

We contacted Australian Outdoor Living for quote on outside awning within a few days had a sales rep who was puntual and very clear shortly after installion occured, very happy with Service and product. Has created another living area not only for the family but our beautiful Pet.

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Good Morning Pauli, We'd like to thank you for taking the time to share your positive feedback with regard to your recent installation of the Outdoor Blind at your place. It's a pleasure to read... read more »

Artificial Grass

5 out of 5, reviewed on Apr 06, 2017

We engaged Australian Outdoor Living in Canberra to install some artificial grass to a small area of our backyard. The end result was absolutely nothing short of amazing, completely transformed our out door area. I would like to add that James and his labourer Matthew were of the the highest quality installers. Professional, friendly and very efficient. The clean up at the end of the installation was also amazing. Thankyou James and Matthew, I highly recommend you to anyone thinking of having artificial grass installed.

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Hello Liz, We appreciate you sparing the time to get in touch and share your positive feedback with us. Thank you! One of the things we love about forums like this one, is that we're able to find... read more »

Just what we needed....

5 out of 5, reviewed on Apr 06, 2017

...to convert our outdoor patio/alfresco area to a user friendly space during ACT's yearly weather cycle. The initial on-sight consultation provided opportunities for discussion about life-style priorities and product recommendations in our specific location. The available colour options ensured that our Bella Vista outdoor blinds perfectly matched the existing pergola and house trim. The follow up feasibility site inspection by the skilled installation team ensured that our blinds were 'just right'. Professional, courteous, helpful .... our local AOL team provided prompt, and well managed, service provision. From our recent experience we are happy to recommend the team to others wishing to enhance their outdoor living experience.

Was this review helpful? Yes

Comments
Australian Outdoor Living Official

Hi there Von, Wow! Thank you for providing such a glowing reference and for the details that you've provided about your experience. We really do feel that it's the little things that make a big ... read more »

1 of 62 pages


Questions & Answers

How long it will take to install all the roller shutters and estimate price for the manual with these measurements? In height by width. 2 x 21-06 2 x 12-06 1 x 21-18 1 x 15-18 1x 18-15 1x 18-18 2 x 06-21

Lorena Del Rosario-Bitavarra asked on Dec 05, 2016

Answer this

Hello Lorena,

Thank you for your question and interest in Australian Outdoor Living's Roller Shutters. We certainly would love the opportunity to be involved with your outdoor project!

At Australian Outdoor Living, every one of our projects is entirely custom designed. As every job is different, it is difficult to give you an exact timeframe. Furthermore, the timeframe may also vary depending on which state you live in. In regards to providing you with a price estimate, again, every job is different and we have many options available which can alter the cost.

It is for this reason that I unfortunately cannot provide you with a rough price as requested.

However, as mentioned above, we would absolutely love the opportunity to be involved with your outdoor project. If you are interested in finding out more or receiving a free, no obligation measure and quote, please visit our website or call your local office. https://www.australianoutdoorliving.com.au/contact/

Thank you very much.

Kindest Regards,
The team at Australian Outdoor Living

How long would you typically expect the process to take to build a small verandah/patio in Melbourne?

Miss_T asked on Nov 28, 2016

Answer this

Good Morning,

Thank you for your question. We apologise for the delay in getting back to you.

At Australian Outdoor Living, all of our outdoor projects are custom built to order. For this reason, some challenges exist regarding setting exact timelines. Furthermore, the variations in our customers interpretation of “small” varies greatly and could impact upon the time it would take to build.

I'll do my best to give you an idea of what to expect when it comes to the process of building a Verandah/Patio with Australian Outdoor Living in Victoria.

The BUILD time of your structure will depend on the scale of the project, therefore I unfortunately cannot provide you with an accurate timeline for this process. However, before this can be started, we need to obtain official approvals and permits. While we try our best to submit plans as quickly as possible, the actual approval time is out of our hands and is subject to local government lead times for consideration of applications.

Australian Outdoor Living will handle this for you including preparation and lodgment of drawings. We allow approximately 1 - 2 weeks. Once we've lodged all the required paperwork with our Certifier, they are generally approved within 2 to 3 weeks or up to 4 in some instances. From time to time special permission is sought to build close to a boundary - it can take up to 4 - 5 weeks to receive this approval.

Once approved (by Certifier/Council if required), the materials are ordered. Within approximately 1 week the materials are delivered direct to site, ready for the building works to commence.

With a "small" structure, from start to finish, best-case scenario, we'd estimate an APPROXIMATE turn around time of 4 - 5 weeks.

We understand that a project like this is very exciting, but due to the nature of these jobs it can be hard to make promises and advise of exact timelines. We do however aim to keep our customers informed at each stage of the process.

Hope this helps!

Kindest Regards,
The team at Australian Outdoor Living

How long does it take you to build 4.8m wide and 2 .6 m long Patio including council approvals in QLD?

Tim asked on Oct 13, 2016

Answer this

Hi Tim,

Thank you for your question - it's a very good one!

As you will know, all of our projects are custom. This means that they're a bit more involved than a standard 'kit' job and so it's a bit more tricky to provide exact timelines. I'll do my best to give you an idea of what to expect though...

TYPICALLY a structure of approximately that size, dependent on design (whether a Flat Skillion, Fly-Over or Gable etc) can be BUILT in a day for the first two types and we usually estimate approx. 2 to 2½ days for a Gable patio design. (Gable designs are a little more labour intensive.) Of course, this is the build itself only. Before we can begin this, we need to obtain official approvals and permits. This step is out of our control and can be unpredictable. Council approval can cause delays and is a big part of the reason it's difficult to predict estimated completion timelines.

Before we can lodge the drawings and plans to our Certifier we need to obtain Site Plans from our customers. If not available, our team will draw these up. This can take approx. 1½ weeks. Once we've lodged all the required paperwork with our Certifier, they are generally approved within 2 to 3 weeks. Sometimes this can take closer to 4 weeks if the structure is close to boundaries - e.g. a carport to the front boundary of a property. This is because we then need to obtain 'Relaxation', and the Certifier sends the application to the local council to gain their approval. On average, this can take approx. 4 to 5 weeks to receive Relaxation approval.

Once approved (by Certifier/Council if required), the materials are ordered. Within approximately 1 week the materials are delivered direct to site, ready for the building works to commence.

That said, the structure you describe (4.8 x 2.6) would generally fall into the 'Small Entertainment Type'. From start to finish, best case scenario, we'd estimate an APPROXIMATE turn around of 4-5 weeks.

We understand that a project like this is very exciting, but due to the nature of these jobs it can be hard to make promises and advise of exact timelines. We endeavor to keep our clients informed at each step of the process.

I hope this helps!

Kindest Regards,
The team at Australian Outdoor Living

See all 14 questions about Australian Outdoor Living