Australian Outdoor Living

Had Australian Blinds install today. Imagine shock when they charged more than I first thought. They up sized my product so that it cost more and didn’t deliver the product I wanted originally. Would not recommend as communication between initial salesman, technician and pricing is extremely poor.

So i asked for a quote to have new blinds put in as we are a young family that purchased our new home. The sales person was ok but seemed to stumble over his words, however when he called his manager thats when everything went downhill. She was very unprofessional, she blew her nose while on the phone and snorted. The original price was about $10k… Read more

, but then she said if we leave a good review and have a sign in our yard for display and all this other rubbish gimmicks they use, they could do it for $2k less. the manager was clearly inexperienced and could not answer basic questions. i had to ask the same question 3 times before i got half an answer. I would not recommend this company to anyone. we have decided to go with into blinds instead. Australian outdoor living need to spend more time on training their staff sales person 2/10 sales manager 0/10 (clearly has no idea)

SHOCKERS!!!! ....WARNING ! Re Outdoor Kitchen! Australian Outdoor Living, Definitely way below industry standards! Should you wish for installation dates which are constantly changing., then cancellation of entire order due to planning issues, complete lack of communication, argumentative salespeople with short memories and a no care attitude … Read more

regarding associated trades. This is evidently common practice with these people We were annoyed, flabbergasted and. just astounded.at their incompetence. And evidently after. speaking with many tradesmen and. past employees this is how they role.!!! They never tried to rectify ANY situation just deny, deny! Never ever again... No, you didn't meet any professional business standards. They gave us a full refund as they were unable to deliver a relatively simple outdoor. kitchen . SHOCKERS !!!!!

I liked the fact that they are Australian made. The conversation with the salesperson that attended the home was good. The check measure didn't go to plan. I drove from Brisbane to the Gold Coast early in the morning, specifically to be at the… Read more ·  2

house for the person to do the measure. Just after 4pm I rang and asked if the person was going to come. The lady on the phone investigated and found that the person who was supposed to attend was off sick and the system failed to notify me that he wasn't going to attend. Needless to say I was not impressed as I had waited all day, and basically it was a waste of a day for me. When the next person came to check measure, it was done efficiently and effectively. He also advised that because it was a bathroom, the shutter had to be a remote one. We had ordered a battery operated one. In the end the shutter was installed with no issues and the cost difference between the remotely operated one and the battery was absorbed by the company. {Probably as it should be considering the check measure episode}

The complete process was a pleasure. The installer were very efficient and professional. Every phone call was professional and efficient. I was kept up-to-date throughout the process. I highly recommend Australian Outdoor Living to anyone needing patio etc.Job well done. Thank you. Show reply

Excellent service all round. We had an artificial lawn installed on our balcony and couldn't be happier with the way it turned out. What was initially a fairly uninteresting balcony is now a lovely mini backyard for us and our cats. Show reply

A Dream Outdoor Kitchen Experience – Thanks to Australian Outdoor Living & Mr. Sam Morsy! From start to finish, my experience with Australian Outdoor Living was nothing short of exceptional! Really top quality and warranty in the market for 100% Australia made & manufacturers. I couldn’t be happier with my new outdoor kitchen. If you’re… Read more ·  1

considering transforming your outdoor space, I highly recommend Australian Outdoor Living – and be sure to ask for Sam Morsy!

I hate the haggling this company has. Get quoted double than what they can really do it for. Then they ring the manager for lower price approval. Like honestly stop wasting everyone's time and just offer your best price!!

Overpriced and poor quality – Overpriced and poor quality. I have enquirerd few times about the messures you have took and you insisted to take whole amount from your overpriced quotation.because u took the deposit on the first day i was stuck. I will personally make sure I will pass on this story and make people aware what kind of business you are. Follow up: its been 8 years and I am still waiting for the call from these people for my resolution.

I have had my roller shutters nine months now and they have been fantastic. They add to the visual appeal of the house and they insulate against noise and temperature very effectively. The sales and installation process was trouble-free and… Read more

conducted in a very professional and efficient manner. My only gripe, and the only reason for three stars instead of five, was that I experienced a complete "fob-off" by the Production Manager when I tried to obtain after-sales service. He simply didn't want to know and other than trying to have me fix it myself, didn't seem to want to help at all. I would still recommend Australian Outdoor Living for roller shutters but I would warn potential buyers not to expect too much if they need help after installation.

Look I have to commend them on their sales 10 out of 10 when calling back for sales...but if u r wanting these shutters for sound reduction..DO NOT bother they do NOT work ...and when you call to get someone to come out to check if the right shutters were installed.....no call backs or any one to call you back nothing but crickets...infact 3… Read more

emails n 5 phone calls later ....and when you finally get hold.of someone well apparantly brick houses the shutters won't work....could've said that at the sale point....but no...very disappointed.... so if u r wanting noise reduction do NOT bother