3,442 reviews
AI reviews summary
Pros
Cons
Verdict
Australian Outdoor Living generally delivers high-quality outdoor improvements, with many customers expressing strong satisfaction regarding the final product durability and the professionalism of the installation crews. However, experiences can be inconsistent, with some clients encountering communication hurdles, post-installation support delays, and sales techniques that some find less than transparent. Prospective buyers may benefit from clarifying all project terms, pricing, and warranties upfront to ensure a smooth renovation process.
Am happy with the quality of the blinds would appreciate someone to come to my home to see the problem I have with just one long blind Thanking you Denese Naughton
Highly recommend. Especially happy with results. The outdoor blinds x4 have transformed both decks. All staff Ian Kathy Liz Jason and Terry positive helpful and precise. Worth the wait. Grateful Show reply
I was not happy with the positioning of the conduit and I did explain this to installer and his response was that’s the least of your worries. I emphasized with the chap who measured the blinds where I wanted the conduits and they were installed in the opposite location Show 4 replies
Reviews with attachments
Very professional in the production and installation of our outdoor blinds. Show reply
Had an outdoor kitchen installed and from the very first phone call our experience was excellent. My husband had trouble with the draws and spoke to Mo who after they both had a good laugh was able to tell him how to fix this issue. We would highly recommend this Company as everyone who came to our home and also in the Office area were extremely professional and helpful Geoff and Heather Hayman Show reply
What a transformation - can’t believe the impact of having these sealed, insect proof patio blinds installed on our patio. The patio has now been integrated into our indoor living space with the option of open outdoor space. Fantastic investment in extending the usefulness of your available living space. No hiccups from start to finish! Show 3 replies
2nd Patio/Carport installed by AOL Perth. We are very happy with the end result and the installers on the day, same ones that installed our 1st Patio. They take great care to ensure a quality build. Almost everything went to plan and was stress free. It is a quality product that we recommend and has made a noticeable difference to our frontage. Very happy all round. Show details · 1
One of the most professional companies I have dealt with. Bought our blinds mostly for the Western sun but the amount of rain they keep out due to the quality is exceptional. Has transformed out outdoor area. Our last lot of blinds didn't block out anywhere near the elements as these do. Show reply
Got these ones for our investment property and I wish I knew about this company earlier. Blocks out more rain than the ones we put in at our own place Show reply
We went with Australian Outdoor Living again as they did our old house 13 years ago and they still look like new. Very happy with product quality and service again. Show reply
From start to finish a seamless project. Should have done this years ago Show reply
Seem to be much better quality than theor competition. Very happy ...smooth transaction from start to finish Show reply
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Joshua explained the details of the product and how it works.He did amazing job and good customer service skills and the guys who came to install the lawn were amazing.100% satisfied. Thank you guys!☺️☺️☺️ Show reply
The whole process was exceptional from the salesperson to the contractor. Show reply
Love the blind in my alfresco area.The guys did a great job.Thankyou Show reply
great service, the builder was amazing, we would highly recommend. The carport looks as though it's always been a part of the home. Show reply
- +2
We recently had a new outdoor blind installed in our alfresco by Australian Outdoor Living, and we’re extremely happy with the result. The whole process was smooth and professional from start to finish. The installation team was punctual and efficient, and the quality of the blind is excellent. It looks fantastic and has made our outdoor area much more comfortable and usable year-round. Highly recommend their service and workmanship! Show details · 1
Love our lawn fantastic nice to walk and sit on Show reply
Latest follow-ups
Worse – I had a very bad experience with them. They were unprofessional. I had artificial turf installed by them last month, and now it is coming loose. I don't recommend them. During the installation, they also caused a lot of drama. They didn't properly… Read more
brief their installer about our expectations and design. Don't be fooled by [Name Removed] speech. He is just a salesman. After getting the contract, he will never follow up on your work, even though he makes a lot of commitments. If you call them, their receptionist will say, "I am just a receptionist, I can't help you." During the installation time, when their installer wanted to do what he liked, after briefing him, he went. We called several times in the office to brief their installer, but primarily they didn't. After his worker left, [Name Removed] came and said sorry. Again, another day when his installer came, he said that they didn't brief him properly. And if we ask anything, he is saying that is not his work scope. We tried to talk with [Name Removed], but he didn't receive the call. We sent him an SMS, but he didn't reply. When we call the office and ask for a solution, the office lady said, "she is just a receptionist, she can't help us. She can send an email to [Name Removed]. [Name Removed] will contact us, but he didn't. So we had to agree to what his installer had done. It was a $14800 project + we needed to buy some goods for them, $500 total $15300 aud project. Just within 1 month, the grass is now coming out. The grass spike is not perfect. All of the sand is showing on top of the grass. We are not sure they will help us or not Though they have given Warenty. Note :I tried to upload video but it is not uploaded.
Follow-up · Yes, they contacted with us and fixed the issues beautifully.
Hi Nasrin, Thank you for sharing your… Read more (+1 reply)
I am very disappointed with Australian Outdoor Living. I purchased artificial grass. It costs about 35% more than the second-most expensive quote. I chose AOL (more expensive) because I was misled by the advertising and the perception of better… Read more
service/support/warranty.
I couldn't have been more wrong...
After installation, I noticed wrinkles, holes, soft and hard patches, and a small area with missing grass. In addition, my reticulation system was end-capped (in all areas, including areas without artificial grass and garden beds).
After weeks of asking AOL to look into it and after numerous broken promises, I had to contact the central/main office in Adelaide. The next day, they sent installers to fix it. However, they only repaired the reticulation and the most visible wrinkles. (they didn't have any material, grass, sand, etc.)
They said they would come back to fix the other defects, put a patch of grass where it's missing, and level the sand (because half the grass has too much and the other half has none, since they lifted the carpet and the sand ran and concentrated in one half of the installed area). THEY NEVER CAME BACK. It's been almost a month already.
If I had a time machine, I would choose someone local (smaller), save $1500, and avoid so many headaches.
Once again, I am very disappointed with Australian Outdoor Living and won't use them again.
Follow-up · They have done absolutely nothing! All the problems still there. I'll have to pay someone else to repair it.
Hi Rod, Thank you for your update. … Read more
Poor product, dodgy sales staff and EXTREMELY poor customer service. It is a shame there is no option to give zero or negative star rating! We got artificial grass installed in November 2024. The salesman, M, assured that that there would never ever… Read more
be a problem with smells from dog pee. I would use the L**R word but will content myself with saying he was being more than just economical with the truth. 3 phone calls and a narky email later we have still had no response from AOL nearly 7 months later. Over summer I paid out well over $500 in deodorants and disinfectants for the lawn, and was treating it twice a week. And to think I used to complain about having to mow the grass once a month!. Do not believe their salespeople, do not use their product.
Follow-up · Absolute rubbish service and product. They never bothered to get in touch.
Hi Bill, We are so sorry to hear you… Read more (+2 replies)
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Positive reviews
Amazing experience, the initial team member Col who came to our home for a measure and quote was absolutely fantastic and easy to have in our home, which as someone who is very protective of their personal space this is extremely important to me and I’m extremely sensitive to it. From the initial measure and quote we had a confirm measure which… Read more · 1
was easy and professional and provided us with even more information to sort out what we wanted to do. After going ahead the time turn around was so quick and everything was so easy. On top of this the installers were absolutely lovely and did such a fantastic job. The main words that comes to mind dealing with this company and multiple team members is professional and kind. We are extremely happy with the result it looks fantastic and of great quality having a yard again after our pup destroyed our real grass has improved our quality of life immensely already! Thankyou to everyone invovled
Extremely happy with my Australian Outdoor Living blinds !! Perfect fit !! The guys who installed them were so obliging, made sure I was happy with everything, cleaned up after themselves, even helped put plants back in place !! I now have an outdoor area that can be used and enjoyed all year round !!! Thankyou so much !! Show reply
From sales rep to installation nothing but great service sales was very thorough with lots of advice and choices, right up to installation , great people to deal with. Show reply
Negative reviews
The sale consultation got me to sign a contract for a product which was a cheaper option. He did not show me the real product or even photos. He just wrote down the name of the product which I thought was the motorised blinds shown by many companies. I paid a deposit of $7500, the whole project is only $13500. When they came to install, I… Read more
realised that the blinds wasn't what I wanted and asked them to bring them back. I requested a refund but they refused, saying that I signed the contract. I feel that I was misled to sign a contract for something I don't want.
Hi Ming, Thank you for taking the… Read more (+4 replies)
No-showed on appointment made weeks before, stayed home from work for it. When called 20 minutes after appointment time told me they cancelled the appointment as they didnt want to deal with council requirements. Was never informed, person on the phone was very nasty about it and didnt care... "just the messenger", very poor. Stay away.
Hi Brian, Thank you for taking the… Read more
We recently had zip-blinds installed and the process has been a disaster. Lack of continuity in regard to information received, and after sale service has been a real issue: 1. a mistake when AOL measured up resulted in extra charge, when larger post swapped out for smaller size post. 2. installer had heated argument with AOL office staff… Read more
regarding removal of existing post. So we then had too many posts left behind.
3. initially informed tiling could be completed after installation only to be told that blind tracks will need to be removed for future access purposes at an extra cost of $550 and that this would not occur for at least two weeks.
4. Contacted office and spoke with general manager to voice our concerns who has attempted to solve future cost incurred.
4. after rainfall we detected water leak coming out from blind-header box. Office staff blamed this on gutter despite there not being any issues prior to install. Reluctant to send anyone out to check unless remaining 10% was paid, despite work not being satisfactory.
5. Instead of sending installer back out to check leak, we received an email stating 'not our fault' that water is pooling and flowing into blind-box.
Very stressful experience. Do not proceed with AOL.
Recent reviews
We had outdoor blinds installed by Australian outdoor living, paid $12,000 for 3 blinds that aren't even electric, they were a lot more expensive than other places but we were assured the quality was a lot better. After measuring we were told the blinds would sit flush against the wall. After about 2 months 1 of the blinds came out of the wall so… Read more
we contacted to get it repaired, getting someone out was a long and hard process but we eventually got them out to fix it. After inspecting the job later on we found it looks terrible, messy job thats now all over the brick wall and spacers that are visible from the other side. The other 2 blinds are slowly doing the same thing. No where near worth the money and wish we didn't spend this much going with them
Hi Tahlia, Thanks for taking the time… Read more
- +6
We recently had outdoor blinds installed by Australian Outdoor Living, and unfortunately our experience has been disappointing from both a customer service and product quality perspective. The installation was scheduled for 10:00 am, however the installers did not arrive until around 3:00 pm. Throughout the day, we had to repeatedly contact the… Read more
company ourselves to get updates on the expected arrival time. It felt like we were chasing information rather than being kept informed as customers.
Once the installation was completed, we noticed several quality concerns:
- The blind panels look completely different from each other. One panel is significantly darker while the other is lighter and more transparent, making the installation look mismatched. - This variation was never explained during the sales process, and we could not find examples of this appearance in the photos shown on the company's website or social media. - There is a noticeable gap at the top of the front blind, which affects the overall finish and appearance. - The new blinds also have visible with same damage in only 1 day and some damage on the frame.
What has been most frustrating is the lack of customer support after the installation. I contacted the office to discuss these issues and request a resolution, but my calls were not returned and my emails went unanswered. I then contacted the sales representative directly, who advised that a manager would contact me. Unfortunately, no one ever called or followed up.
Hi Ricardo, Thanks for outlining your… Read more (+5 replies)
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Hi Denese, thank you for your review.… Read more (+2 replies)