Australian Outdoor Living

Extremely happy with my Australian Outdoor Living blinds !! Perfect fit !! The guys who installed them were so obliging, made sure I was happy with everything, cleaned up after themselves, even helped put plants back in place !! I now have an outdoor area that can be used and enjoyed all year round !!! Thankyou so much !!

From sales rep to installation nothing but great service sales was very thorough with lots of advice and choices, right up to installation , great people to deal with. Show reply

We recently had zip-blinds installed and the process has been a disaster. Lack of continuity in regard to information received, and after sale service has been a real issue: 1. a mistake when AOL measured up resulted in extra charge, when larger post swapped out for smaller size post. 2. installer had heated argument with AOL office staff… Read more

regarding removal of existing post. So we then had too many posts left behind.

3. initially informed tiling could be completed after installation only to be told that blind tracks will need to be removed for future access purposes at an extra cost of $550 and that this would not occur for at least two weeks.

4. Contacted office and spoke with general manager to voice our concerns who has attempted to solve future cost incurred.

4. after rainfall we detected water leak coming out from blind-header box. Office staff blamed this on gutter despite there not being any issues prior to install. Reluctant to send anyone out to check unless remaining 10% was paid, despite work not being satisfactory.

5. Instead of sending installer back out to check leak, we received an email stating 'not our fault' that water is pooling and flowing into blind-box.

Very stressful experience. Do not proceed with AOL.

We would like to Thank Amber for her exceptional service, we appreciated your help and honesty on deciding what synthetic lawn would look like around our pool, you went above and beyond to try and have it laid before Christmas, it looks amazing and the men that laid it were very professional.

Geeze Louise !!! These guys just can't get it wrong. I just had my manual blind (first one out of two) converted to an automatic remote controlled blind (like my second blind). My gosh is this a dream. It was actually fun calling AU Outdoor… Read more ·  1

Living and saying "it's me again" to reengage, and see "the guys" in Installations come back out for another job well done.

Professional, simple measure and quote on the spot for my artificial lawn. AOL was a pleasure to deal with in all aspects from quoting to installation. Installers arrived on time, on the day that was organised. Well done and thankyou ! Show reply

This is a return after 7+ years because my deck blinds are still working well and looking good. I wanted another blind to match. AOL matched it well and provided very good service - there was excellent information provided, the sales estimator arrived on time to measure and quote, the installers were very friendly and professional and everything… Read more ·  1

worked well. My new blind appears to be as good as the previous ones. The quality of my blinds is very good. They have held up to the weather.

Watch this space. AOL responded promptly to our request for quote. Young lady came the same day, quoted, paid deposit. Told someone would be out for final measure. That's when it all turned to #SS. [Name Removed] rang to say he couldn't come to do final measurements as he'd been called into the office. We explained hubby wanted to be here when… Read more

he measured. He is FIFO with specific days available. [Name Removed]'s attitude 'too bad, too sad'. Apparently [Name Removed] came when none was home did measurements (no vision of visit on cctv). We were given install date, ordered skip bin and were set to go. Surprise, surprise, [Name Removed] rings morning of instal to say installer I'll will have to be after Easter!! We were not happy but again his attitude was 'too bad, too sad'. Reception staff and young lady quote 10 star service. So called manager [Name Removed] lets whole team down.

Really not sure how they get 5 star reviews. Poor customer service and multiple let downs. 1: initial dealings Around Sep 2025 we had Destini come over for a quote/ measure which turned out to be an elongated 3 hour visit, mostly small talk. We received a $70k+ quote for a deck, veranda and blinds. Which was ridiculous. We enquired as to why… Read more

we weren’t getting the well advertised summer deal and why the cost was so high. She of course “checked with the manager”. The quote was then lowered to $53k. 1st red flag.

After this though we never heard back from Destini.

2: 2nd go

After not hearing from Destini we contacted AOL around Jan-Feb 2026. This time we got Rob. A likable guy who insisted a communication error occurred as Destini had since moved on from AOL.

Rob hastily booked a new measure and quote, driving 2 hours to us. A quote was done, however this time the cost was 5-10k more expensive and that excluded the blinds.

We went ahead to the contract phase anyway, hoping to start our slow going project.

3: Contract and despicable/ legally questionable contract terms

We were sent a final contract riddled with obvious errors. The biggest issue however was the insistence by AOL that they received 90-95% of the project funds on delivery of the materials. Prior to any actual building or surveyor checks for each stage. Initially the admin person Mohamad said they can compromise on this. We sought legal advice which supported our thoughts that the payment schedule should be more staggered to protect us. In the end they refused to adjust their terms. In reply we cancelled the project. They did return our deposit of $1k which we were very happy about.

Bottom line:

Avoid these guys. Too many red flags, poor customer service, shonky marketing and sales tactics and very questionable contract terms. They are not the glossy company they pretend to be on their adverts.

Purchased electric roller shutters in 2021, the electric motor in one blew within 3 years, no warranty offered after 6 months and refused to fix. A waste of an $8,500 investment, i would suggest using a company that has a warranty on the motor, as this company DOES not after 3 months, convinient & Disappointing. Edited to add after ive had… Read more

repairs completed by a private company: I was told that they were installed incorrectly, no water drainage added into the top pelmets which drowned my motors and fried my electricity, how good is wasting $8,000 on that?!. The motor installed was 10nm which is SEVERLY underpowered for the size of the roller shutter and its weight and i had to have it replaced with a 30nm one. I am so disappointed in the money ive spent through Australian Outdoor Living and have strongly encouraged everyone who i encounter to avoid and use smaller independent buisnesses. Oh, and this company gave me a 7 year warranty on my motor that I had replaced today. 0/10 will NEVER recommend.

Excellent experience and satisfaction from starts to finish Information on product and transparency by Salespeople and initial assessment, measurements by two persons to reduce one measurement error Quality of product and installation ,by installer and electrician exceptionally high We installed the outdoor blind by Australian Outdoor living in… Read more ·  1

2008, last for several years Lately, we chose another company while we were renovating our house, big mistake and have to ask Australian Outdoor living to install a new one. They have done that we are looking for

Wonderful result. Product installed professionally and operates very well. The product has transformed how we use the space and we are very pleased. We would definitely use this company again. Show reply