Austrian Airlines

Flew Austrian Airlines on 4 Sept London-Vienna-Zadar. Both legs were efficient and very comfortable. The planes were spotless - cleanest planes l’ve been on. The staff were confident, efficient and knowledgeable. They take no rubbish with people trying to bring the kitchen sink onto the plane - if they bring it, it goes under their feet so they… Read more

are inconvenienced not everyone else. Most were made to check large bags in - which is appreciated by most other passengers. You felt confident with the flight attendants they would actually know what to do in an emergency - this is often not the case! Would happily fly Austrian again.

Terrible airline and service – Don't make a mistake and don't buy from this airline. bought three tickets 2024 but wasn't able to use due to my mum's medical condition. The airline refunded me only 10% and they put my sin's ticket on hold to April 2024. I called someone called Maria, was so rude and after put me long time on hold, got back telling me they refunded 1366… Read more

Korona for both of us. That amount was only for my ticket. My sister's ticket was put on hold and my family are witnesses that I was told to call back before April 2025 and she only pay the fare difference. Now they say she was refunded . So 1366 ÷2 is only 683 korona was paid back from the purchase ticket of 9000 korona. They're a rip off and their staff Maria was do rude. I'll complaint to the ombudsman. They need someone to stop them otherwise they'll rip off more people.

Don’t Reserve Seats with Austrian Airlines – Paid to reserve seats on a flight from Heathrow to London o Sunday 21/07/24. Despite paying a fee to reserve these seats, just received an email kindly informing me my pre booked seats have been moved from row 8 to 15 . Don’t give the [Content Removed] your cash by paying to reserve and pre book they’ll do what they want with your seats When… Read more

asked about this Austrian Airlines stated they reserve the right to change seats and that when paying to reserve seats you are not reserving a seat but a place in a section.

An unnecessary saga! – What a saga! I have fluffed around nearly all morning seeking Austrian Airlines contact number for AU. Eventually found it which then transfered to a OS number. On hold for time immortal, so gave up... had applied for a upgrade, their site took my cc details readily enough, no email confirmation.

Disapionted – I kindly asked cabin crew where isn't switch Strauss(which is always when is take off and landing) she answered me that is playing and asked me put your ear to speaker and I put although I couldn't hear so she told me go the doctor;)) arrogant. My husband also couldn't hear was very quitly not as always that clearly is hearing. Show details

Rabish air line – Worse Airlines I used so far rabish food and service on the plan .worse agent in erbil airport she banging on the desk and shouting at me and when I told her why you shouting for she charge me 85 dollars for 5 kg over across 3 suitcase my both kids strting kry when they so that and then she separate me and my kids on the play giving us different… Read more

seat I been asking and no one agreed to exchange seat with me again my both kids kryin and when I complained at the head office the respon didn't meant any thing (we passed your inquire to our colleague to make sure no what they deal with ofhapping again) not recommended this airline at all

Never ever with austrian! – Austrian is absolutely dishonest company. It stole 2000 euros from me by cancelling flights TWICE and refusing to refund. It was business class for 3 people. I provided 3 different ways to get any refund: bank cards from different countries, cash in its office. But Austrian just decided to deceive me and never return money for tickets. Say no to Austrian careless, greed and irresponsibility. Show details

Ruined Proposal and Vacation! – First time with Austrian Airlines and it will definitely be my last. My flight was Venice to Dubrovnik with a layover in Vienna. Their customer service is a joke they all just have scripted answers and redirect you to fill out forms on the website. It’s like talking to a robot. I’ve called numerous times without any success. You request for a… Read more

supervisor and they say there is none available no matter when you call. I held for an hour today. My partner and I were on a week long trip across Europe and I was planning to propose to them in Dubronvik, but then Austrian Airlines have “delayed” our luggage when we had landed and most likely lost the luggage. My proposal and trip has now been ruined as my partner had to return to Seattle for their portion of the trip for work. While I had to spend a full day of my remaining vacation spending extra money on getting new clothes toiletries because I’m going to be here for four more weeks across European countries. Which I’m told they’re going to only reimburse 50% of clothes and 100% of toiletries but it’s probably going to be a Great Hastle to get out of them considering everything else lately. I don’t even want to imagine if they lose the luggage itself and the expensive ring permantely as well. They’re going to have a lawsuit on their hands if that ends up the case. I’m never checking a bag again because of this and encourage no one else to ask well. This is gross negligence and they take no accountability or action. Even when I did check in my baggage I had issues as well. I tried to buy online for 30 per bag and the website kept giving an error which I showed the error and charges to the check in at the airport and she still did not honor the price and made us pay 50.00 per bag to then lose said bags and destroy a proposal and vacation. Now I’m spending half my time on vacation, stressed out, trying to do everything I can to at least have my bags found and sent home and there is ZERO assistance by Austrian. Never fly with them and I would definitely suggest never checking your baggage!

It was the worse experience I ever had in my entire life while flying Austrian Airlines!The members – I flew via Vienna to London from another country. The airport in Vienna was closed due to adverse weather condition and pilot flew to Budapest to get refuel. Passengers were for 7 hours stuck in aircraft without food (apart from sweet cake and some drinks). After arriving in Vienna all Austrian Airlines service centres were closed but only one… Read more

open with 4 members serving queue of 200 people. My flight was delayed for 14 hours; I was late for my meeting at work.

Austrian airlines gave food vouchers for Starbucks which was closed at that time, no transfer to hotel; I have to pay my own money both ways. Further to my bag was lost and I still waiting from Austrian Airlines to contact me. It is not a budget airline, I paid £300 for my ticket but the service is terrible. I would never fly Austrian Airlines again!

Save yourself ! Whatever other option you have take that! Don't fly Austrian Airlines – I purchased a round trip airfare ticket with Austrian Airlines. At some point I was notified that my return ticket had the first flight (the starting flight of the trip) was canceled. On the phone Austrian Airlines said that there is nothing that can be done and suggested that I purchase another ticket for my return and only hope for a refund on… Read more

the portion of the itinerary that was canceled by the airline. That was terrifying to hear because it would mean that I paid for a trip that I will never get to use and that I will only be reimbursed partially for one small distance flight out of 3.

After continuously calling Austrian Airlines in hope of a different resolution (because I found this one unacceptable), I was given 2 totally unacceptable flights to choose from that included traveling on Christmas day or with overnight layaway AND airport change in New York from JFK to LaGuardia. Now the ticket that I purchased was more expensive than this alternative: it had no overnight layaway and it had no airport change. I could have gotten a ticket like that for a much cheaper price. So I denied the offer and I said that I am expecting to be given something that has the same standard as the ticket I paid for. The Austrian Airlines representative couldn't come with another alternative the would have the same standard and fit my schedule. In fact I wasn't given ANY other alternative. I looked for my passenger rights and on the official Austrian Airlines website it states that in case a flight is canceled for any other reason than my own request (so is an involuntary flight cancellation) I am entitled to another flight that is like the one I paid for +/- 3 days from my travel date or at a later convenient time. I told this to all the representatives that I spoke with. None of them cared and none of them seemed willing to follow Austrian Airline's OWN policy and passenger rights. My rights were written in plain understandable letters and yet absolutely no representative cared or showed willing to respect them.

In the end I was forced by Austrian Airlines to pay for my own rebooking of the return flight even if I already paid for a return flight and that one was canceled by the airline.

Brought me to tears at the counter – Terrible experience!!! I was not allowed to take my flight on 20.012013 from Sofia, Bulgaria to Stockholm, Sweden. As a reason I was given the fact that I did not take the inbound flight on 13.12.2012. If the following sentence in faint small print on the bottom of the webpage means that I am OBLIGED to be on the plane the first time, so that I do… Read more

not lose all the other flights that I’ve booked, then there are serious discrepancies and lack of clarity on their website which result in the customer being mislead: „This fare is only valid if the flights are taken in the booked sequence. Otherwise the fare will be recalculated based on the actual flight routing.”

What was even worse and I will never forget, was the attitude of the airport staff. They were all wearing Lufthansa uniforms, so I guess they work together. The clerk at the check-in counter said that I cannot just make up my mind that I am going to fly with a different company on a different day and then expect that I will return with you. Let alone the fact that he had no idea about the reason behind my fail to catch the first flight, obviously I didn’t just “make up my mind” to spend another 300 euro for alternative transportation around Christmas (because I know that my ticket is non-changeable or refundable). The attitude of the staff was downright rude. He sent me to the lady at the reservation desk, who told me that the only way I can get back to Sweden is if I pay another 530 euro (!!!) so I can fly on the following day. When I told her that I am a student in a foreign country who is not working and that I don’t have 500 euro in my pocket, especially when I’ve already paid around 600 euro for flights so far, all she said was: “Yes, we have more than enough seats available on the plane, but YOU are not going to fly tonight. Call Boyko Borisov if you wish (the prime minister-b.a.), nobody can help you. You are more than welcome to buy another ticket for tomorrow – 530 euro”. I was denied boarding despite the fact that I offered to pay whatever difference in rates there might be because I MUST get back to Stockholm that night due to the fact that I had an exam. In a very demonstrative manner she picked up the phone and told the guy at the check in to close the flight. She also added that I should have done my reservation through their(not too cheap) call center.

I used to think that these people are there to calm down the customer if they cannot do anything else, not to bring him to a breakdown – I was literally standing there crying out of helplessness and humiliation. Also, I chose to travel with a “normal” airline, which I thought Austrian Airlines was, not because I have money to burn, but because I thought I would avoid the pathetic attempts of the low-cost airlines to wring the last dollar out of the customer. Alas... So far I had spent just under 1000 euro for that roundtrip. I have flown A LOT and over the whole world and I had never encountered a problem like that before, and especially accompanied by such terrible customer service, which I would not expect even from the Bulgarian public administration nowadays, let alone from a huge private company like Austrian Airlines/Lufthansa.

Of course, I contacted the customer service department, who just refered me to the Terms and Conditions on their website and didn't even bother to answer to my second email.

Complete inability to see the situation from a customer's point of view, refusal to escalate my complaint

Dissapointing, poor quality food – The seats were not particularly comfortable, the screens are near the end of their lifespan and the headphones did not fit properly so I had to hold them in at an angle to get sound in both sides and to prevent them from popping out every 3-5 seconds. They look like they were changed at some point since the plastic part of the plug was the wrong… Read more

shape.

Dinner was described as 'chicken and fries' but the chicken was a small processed partly meat patty with the meat being pink, and the fries were halfway between cheap french fries and a failed hash brown.

The 'ever-so-generous' breakfast consisted of a very thin slice of what I believe was beef something, very processed ham, and cheese. The standard bun and butter, a quarter of an egg which tasted off, 2 thin slices of cucumber, 3 grapes, a dollop of something like sour cream, and a serving of what seemed like fruit yogurt mousse that had the consistency of thawed ice cream.

On top of that, in a flight that's about 13hrs I would like to be able to choose when I watch a movie, be able to pause it, and not have to wait half an hour for the next one to start. Didn't fall out of the sky, no major structural damage. not much cheaper than other flights, especially considering how skimpy the food was. food was also poor quality and seemed very badly stored and prepared.

Good – i really liked this airline, they say everything in english and german as all european airlines do say everything in two languages. i would happily travel with this airline agian if i were in austria no problems and recomend it to others. the lovely little mozart chocolates they give you with every coffee you have are yum you must indulge… Read more

yourself. lovely hostess service. they participate in the star alliance rewards program, cheap flights. they do have slightly older planes, definatly no point in paying for an upgrade to busniess as there was not much difference in business and econmony on our flight.

Good – I have flown three times to Europe in Lauda/Austrian and not had any problems or gripes with them. I would recommend the airline to anyone who needs to get to Eastern Europe or Singapore, because they're one of the few to service Croatia. The duty free choices were also quite good. The staff are quite attentive to any special needs. They bought me… Read more

water frequently as I suffer migranes, and they are quite casual in their attitude- they speak to passengers like ordinary people. The food is also good quality. The small seats. I have a large bum and the seats can be squeezy after 20 hours.