Best International Airlines

This was the worst airline experience our family has ever had. China Southern’s Moscow staff denied one family member boarding because their… Read more

Australian visa was still linked to their old passport. We showed them the official Home Affairs passport-change confirmation, but the staff were completely useless and refused to help.

Australian Border Force has a clear procedure for this exact situation: the airline must contact its 24/7 Border Operations Centre for assistance or boarding clearance. China Southern staff refused to contact BOC, refused to move the passenger despite the ticket allowing changes, and simply cancelled the ticket.

Two family members were forced to fly while the third was abandoned in Moscow. Nobody explained whether the return flights were also cancelled, whether we would receive a refund, or what we were supposed to do. We now have to purchase another expensive ticket to reunite our family.

This was not unavoidable. It happened because China Southern’s Moscow staff were incompetent, unhelpful and unwilling to follow the official procedure available to them.

Absolutely disgraceful treatment. We are left completely in the dark with what we can do. We called Australian immigration and they said there was no reason airline would refuse entry if we have visa, new passport, and change of details application. Either lazy to reach out to BOC or simply incompetent. Avoid this airline.

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

Buyer beware! I purchased business class tickets online that clearly indicated that they were refundable subject to a AUD260 fee. When I received the… Read more

tickets they were endorsed “Non refund”. Despite providing Singapore Airlines with screenshots confirming the conditions, they were intransigent and refused to amend the tickets. I subsequently lodged a charge back via my credit card and bank which was arbitrated in my favour. Never to be repeated!

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

I had a very good experience when changing flight dates for my mother who had a medical episode. I did it all online through the web app for no additional cost and was super easy. Very refreshing. Thankyou will definitely book again. Show details

Bunch of thieves. Rude staff and irresponsible management. If I could I will give negative rating. Show details

In flight, I think VN are pretty good. The food was excellent imo and I don't understand why anyone would be saying otherwise. There's a good… Read more

selection of drinks, fresh flavoursome Asian-inspired dishes for all main meals, as well as a western option. And the leg room in flight is fantastic! Off-flight is a slightly different experience as I was bumped from a seat that I paid for. But mainly, my big stress and let-down with VN is the transit experience at Ho Chi Minh city airport. I was transiting to a domestic Hanoi flight and apart from getting a 'transit' sticker stuck on my lapel, there was otherwise no assistance provided in what is a pretty harrowing experience. As a customer you need to clear immigration at HCM city, collect you luggage, and get yourself across to Terminal 3 (about 30-40 mins by bus!), and then at Terminal 3 you need to chase down where the [Content Removed] the departures are and re-check you bag in for the Hanoi flight. Bunch all of the immigration, bus transfer, mission-seeking to locate departures and then baggage re-check-in and you should be allowing about 2.5 hours between flights, however my connecting flight was booked for me in just under 2 hours. So I was stressed beyond words trying to get over to the other terminal and make my connecting flight. I did make it, as the last passengers were boarding. VN, you need to fix this.

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

Change our seat allocation, after it was booked 9 months in advance, with seat allocation at time of booking . We booked this seat for valid medical… Read more

reasons, and comfort. We found the change to seating 5 weeks before the flight. We were never notified of it. Their dismissal of our appeal is discrimination and absolutely appalling. We fly international up to three times every year, this is the first time EVER, we have had our premium economy seats changed. I have proof of their dismissal of our appeal.

Staff rushed. Lights off entire flight. Only 1 bathroom in premium economy. Passengers climbing over seats to get to bathroom on other side of plane. TV screen attached to armrest had to br secured with sticky tape to keep it upright.

We went to book flights from wellcamp Toowoomba to Sydney and back it came up as $890 my wife went to book and the website would not let her click on… Read more

to book she kept trying then after about half hour or so them miraculously she got on but the flights went from $890 to over $1,100 this is fraudulent when you look to book it gives you one price then when you pull the trigger it rips you off how do these big companies get away with this

Booking with Thai airways you get 2 x 23 kgs bags , use a travel agent ( Amex ) and they slug you $237.05 ( aud ) each way for the 2nd bag , so… Read more

$474.10, what a rort , be ashamed . No issues with flight , seating , meals and crew , all let down by bloody minded Thai airways executives .

Only way I can repay Thai airways is to boycott all future air travel with Thai airways , considering I plan to visit, Japan, China, Philippines , Indonesia , Vietnam and Malaysia in the next 16 months , that is a lot of $$$ , but water off a ducts back

We had 4 flights from Sydney to Europe and back. On all 3 of the 4 flights, we were placed directly next to the toilet. On the other flight we, a… Read more

family of 5 (3 kids) were all placed individually all over the plane. I do understand that when you score a good deal on tickets you also take the risk on getting less ok seat locations. BUT ON ALL 4 FLIGTS!!! Flights that take 12 hours!!!! No this is really ridiculous. I'm not saying I won't fly them again but i will take better care next time on seating with this airline. For the rest, food and service was good but this was really a bad experience.

My kid was injured on his leg just before we about to depart. We did not book a wheelchair but the staff kindly and quickly got us a wheelchair for boarding the plane. Show details

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

I am extremely disappointed with the customer service I received from Qatar Airways. I called and specifically requested a seat in Row 24, and the… Read more

agent gave me a 100% guarantee that the seat was reserved for me and told me that I would receive a confirmation email the next day. Just 30 minutes later, I called again to ask about my seat, only to be told that someone else had already taken it. This is completely unacceptable and shows a serious lack of professionalism and communication. The agent could have easily explained how I could secure or manage the seat myself, but instead I was given false reassurance and left to deal with the consequences. I am extremely unhappy with the way I was treated and with the quality of Qatar Airways’ customer support. Based on this experience, I would not recommend Qatar Airways to anyone.

I attempted to reschedule a flight due to an unforeseen change in my circumstances. When I called to enquire about this change, I was informed it… Read more

would cost over $1,000AUD, more than my original fare of $750. When I questioned the agent directly, she confirmed that the price had been inflated due to demand. This is a clear case of price gouging, and I do not consider it an acceptable way to treat a returning customer. After having to press for answers, I was also told that cancelling my flights outright would cost $300. Every option available to me carries a disproportionate and, frankly, punitive cost. I have flown with Garuda on multiple occasions, but I will not continue to do so if this is how genuine, unforeseen changes are handled. Other airlines offer comparable promotional fares with far more reasonable change policies.

Fiji Airways is one of the worst airlines I have flown in (if not THE worst). I fly about 20-30 times a year, so i consider myself a fairly frequent… Read more

flyer.

Bear with me...its a long rant.

Somebody told Fiji Airways that theres money to be made on the trans Pacific route so they went on a media offensive with great deals. I booked a promo return ticket from SYD to LAX for like $900+. I booked a ticket and proceeded to book my rental car straightaway with the pick up and drop off in line with my itinerary. Thought i snag a great deal, but once the transaction goes through... there was no confirmation email! I thought that was strange, almost all the airlines i fly with would send a confirmation email almost immediately. I checked that my credit card was charged so it must have gone through. Waited for a few days and still no confirmation email.

Send some emails to enquire and to my horror, they said they cant find my booking!

So i showed them my credit card statement with the charge to Fiji Airways. They said they will check.

A few days later, they got back to me and said they found my booking and proceeded to issue an electronic ticket in a sort of an electronic printout machine language with no spaces and punctuation. Very hard to decipher. Not the kind of confirmation email you would get even from a budget carrier. Heres my only mistake. I did not checked that although i booked for the 28th July USA date on their system, they manually issued me with a ticket for 28th Fiji date. Which translate to 27th in LA.

So after returning the car on 28th, i turned up at the counter and of course, found out that my booked flight was 24 hours ago.

Then the shocker...So i asked to be booked to the next available flight and was told to 'top up' some $3000 to buy my 1 way ticket from LAX to SYD!!! This is Fiji Airways service recovery?

So quickly went online and found an Air New Zealand flight LAX to SYD (via Auckland) for $1100.

What kind of airline capitalizes on this kind of mistake (which is arguably theirs, given the circumstances) to profit from their customers?

Absolutely worst experience ever. Never again would i consider flying Air Fiji. Beautiful place, Beautiful people but either the corporates are hungry to make a quick buck. Or the operations people just have no clue how to run a services company professionally. Admin cant keep up while marketing went crazy.

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

I just had a return trips to France and it was very good food was lovely and the airline depart and arrive right on times in both flight out and of Australia. Show details

One of the worst airline experiences I have ever had with SriLankan Airlines. My husband specifically paid extra for extra legroom seats because I… Read more

was unwell and suffer from swollen feet during long flights. Despite paying for these seats in advance, the airline changed the aircraft and reassigned our seats to other passengers without any refund or proper explanation.

What made the experience even worse was the treatment from one of the cabin crew members, [Name Removed], who was extremely rude and dismissive throughout the flight. I was in visible discomfort due to severe swelling in my feet and politely requested to temporarily use a row of empty seats nearby until the crew needed them. Instead of showing basic compassion, she repeatedly refused and spoke rudely, even rolling her eyes when I asked for vegetarian food after being served the wrong meal.

On multiple occasions, my call button was simply switched off without even asking what I needed. I was ignored, not properly served dinner, and treated with complete lack of empathy despite clearly struggling physically during the flight.

Taking away paid seats is already unacceptable, but combining that with such poor customer service made this journey stressful and humiliating. I expected far better professionalism and care from an international airline.

I will not be choosing SriLankan Airlines again unless this issue is properly addressed.

The airline staff had been great to deal with had a trip to Greece the modified without extra charges even though they could off ,but understanding… Read more

the situation in middle East they modified my fare free. I will book my flights again with them in the future.thanks

Just a warning to passengers. A group of 4 of us travelled from Melbourne to Colombo on 15/07/26. On checking in we were 3 kgs overweight which was… Read more

.75 kg overweight per person. The checking steward issued us with $225 penalty- I told her that .75 kg was a minor amount and it was unfair. She did not want to get into further discussion and asked me to go to another counter and pay up. We did not even have the opportunity to get our bags back to throw out the 3 kgs as the bags had already gone on the carousel. I wrote many emails to the Malaysian airline authorities (customs) but received replies stating that nothing can be done and no refund was possible. We have flown on many airlines and a leniency of 1-2 kgs are permitted. We will not be using Malaysian airlines in future. Very disappointed.

I booked and paid for an airfare LAX - LDN. No booking confirmation was received so I rang Virgin to enquire why I did not receive the booking… Read more

confirmation. Virgin had no record of my booking and so I sent an extract from my Bank Account to confirm my booking. Virgin said that despite this, they have no record of the booking. I needed to take the flight and so Virgin said I had to pay again and seek a refund afterwards. The flight was on March 7 and I then claimed my refund. To date I have not received my refund and have even engaged my Bank to assist. My Bank has been in touch with Virgin but still no refund. It is coming up to 2 months now and I am now worried. My advice is to get a booking confirmation from Virgin Atlantic once you have made your payment. Even if you get a verbal confirmation it is better than no confirmation at all

Never book with these scammers, during COVID I had booked flights with them and they gave me credit vouchers in 2021 as part of the refund, I tried… Read more

to use them but always they had restrictions on those vouchers in each flight, so couldn't use them in past, this year I booked my flight and tested my vouchers before booking and it accepted and I paid balance amount using my visa card, and during the processing the visa card was debited but travel vouchers amount wasn't processed and now I am again stuck with these people, there is no contact number, no human support, I have raised case and it's been 10 days and still get an automated response we are checking with the team. Now money is stuck and more importantly my holiday booking is in jeopardy because I cannot book another flight as my money is blocked here and they won't refund it for sure. Never had such bad experience with any airlines. This is an open scam and now sure how government allows such companies to operate in Australia without any customers support.

Warning. Travel Alert. Think twice about using this State owned airway. They offer non- refundable self transit connecting flights and then are party… Read more

to rejection of or do not adequately advise of visa application requirements. Visa is rejected despite Etihad connecting flights and then your flights are rendered useless. They do not provide any care or assistance and are happy to take your money with empty seats, presumably to defray overbooked flights. Think twice. Use another carrier.

I am writing to lodge a formal complaint regarding my experience on Batik Air flight OD171 from Denpasar to Sydney on 14 August 2026. Unfortunately,… Read more

what should have been a straightforward journey became an extremely stressful and upsetting experience.

The problems began during check-in and continued while we were waiting at the boarding gate. After waiting for an extended period, we were informed that our carry-on luggage could not be taken into the cabin because the aircraft was supposedly full and there was insufficient overhead storage space.

We questioned this decision because our carry-on luggage contained sensitive and important documents, and we believed we should have been permitted to take the luggage into the cabin and place it in the overhead compartment. Nevertheless, despite our concerns, we complied with the instruction and handed our luggage over to be placed in the aircraft's luggage compartment.

We were seated in seats 15B and 15C (ELS). However, once we boarded the aircraft, we were extremely surprised to see that several overhead compartments were empty. At the same time, other passengers were permitted to board with carry-on luggage and place their belongings in the overhead compartments.

Naturally, we were extremely frustrated and questioned the cabin crew about why we had been told that there was no available overhead space when, upon boarding, it appeared that space was available and other passengers were subsequently allowed to use it.

Unfortunately, the cabin crew were unable to provide us with a satisfactory explanation. During the discussion, the situation became heated. A male flight attendant told us that if we continued shouting, action could be taken against us. We understand that cabin crew have responsibilities to maintain order and safety, but we felt that the situation was handled in a way that escalated rather than resolved our concerns.

The situation became even more uncomfortable when another passenger became involved in the discussion. We felt intimidated and uncomfortable during this interaction, particularly as we were already extremely frustrated by what had happened with our luggage.

This entire experience significantly affected our flight. Rather than feeling comfortable and welcomed as passengers, we felt that we had to defend ourselves over an issue that could have been resolved simply by providing a clear and reasonable explanation.

The incident also had a significant impact on my wellbeing. I have a history of anxiety and depression, and the stress of the situation caused me to experience significant anxiety and panic symptoms during the flight. Instead of being able to relax and travel normally, I spent much of the flight distressed and worried about the handling of my luggage and the way the situation had unfolded.

In addition to the above, I found the seats uncomfortable, which further contributed to an unpleasant overall experience.

I am particularly disappointed because I have always had a positive impression of Malaysian airlines and have been a great admirer of the service associated with Malaysian aviation. Unfortunately, this experience with Batik Air did not meet the standard I expected.

I therefore request that Batik Air:

Conduct a formal investigation into the handling of our carry-on luggage and explain why we were told that there was no available overhead space when overhead compartments appeared to be available. Review why other passengers were subsequently permitted to bring carry-on luggage into the cabin and use the overhead compartments. Review the conduct of the cabin crew during our interaction, including the statement that action could be taken against us. Review the involvement of the other passenger and the circumstances in which we felt uncomfortable and intimidated. Provide a written explanation of the outcome of your investigation. Consider appropriate compensation or another suitable form of resolution for the distress and inconvenience caused by this incident. I would appreciate a prompt response and a meaningful resolution to this complaint. If the matter is not appropriately addressed, I reserve the right to escalate the complaint to the relevant Australian consumer protection and fair trading authorities and any other appropriate regulatory bodies.

I hope Batik Air will take this complaint seriously and use it as an opportunity to review the conduct of its staff and the procedures used when managing passengers' carry-on luggage.

I look forward to receiving your response. Regards Kuljeet Chadha JP