Babies Direct

Had to get bank to retrieve funds – Paid for $1500 item and express delivery. Item never arrived till 6 weeks later. We had made alternative purchase and sent item back. Company lied about everything then stopped replying and by default refused refund. Bank recovered funds albeit 7 months later after a lot of correspondence. Show details

Terrible Dont Buy Off Babies Direct – Brought a cot off babies direct it was filthy with marks everywhere and the mattress aint even the mattress we orded its a cheap kmart mattress the cot took hours to clean because it was so dirty theres marks all over and the instruction booklet was written an scribbled on they crossed out what is meant to be 3 pieces of dow wood its been crossed… Read more

out to only 2 pieces the mattress size on the tag has been crossed out an changed to smaller size they even crossed out how to contact them via phone an there address it took ages for the delivery .. very rude people im not happy DONT EVER BUY OFF THEM

The worst service i've ever seen in my life – If you can buy their furniture somewhere else do it, the stuff they have is good but their service stinks. I bought a whole package from them. I had to wait for my stuff 2 months and then they still didn't have it. They made me wait another 2 weeks and then told me they would have it in the next day and then the next day for a whole week, until i… Read more

threatened to take my money back. That's when they gave me the furniture, which mind you they didn't want to deliver, my husband had to pick it up from them. Only to get home and find out they gave me the wrong colour cot and change table that i wanted. We were putting the furniture up on the same day my water broke and hated the colour of that cot and change table it was the wrong colour.

The worst service in the world. They should be shut down.

Will shop here again – I purchased a manchester at a great price in January. I received an email to say I will get my order in 5-15 days. After 13 days I sent an email to enquire about my order, I received a response the next day explaining there were supplier issues and I will receive my order that week. My order came 3 days later. Thank you. Great price

Great Price – I ordered Furniture during the sale. I received it a little after the expected time frame however I know if I ordered it anywhere else the order time frame on furniture is the same, but with Babies DIrect got the bonus of the Great Sale price. I will shop there again. Thank you! Great Price

No problems – I bought some wall decorations on their website. Their prices were great, the sale process was simple and the package arrived with no trouble. The items were in excellent condition. Living outside a metro area, I found it great to have options to order online and have delivered to my door. Reliable, fairly priced, trouble free.

They are liars and thieves - DO NOT USE THIS COMPANY – We ordered a Deluxe 3 in1 Sleigh Cot with Drawer+Deluxe baby change table walnut before reading the reviews of this store. Although the product was shown as in stock we received an e-mail stating otherwise. We read the reviews and I assured my Partner not to worry as we had plently of time before the baby arrived and the furniture would be here… Read more

long before then as they promised mid April. Since then I have been blatantly lied to continuously by these "Thieves". I had been assured that the furniture had finally arrived and they would have it to me by the 2nd of May - It did not arrive.

I then gave them a deadline of 15 May in which if it had not been delivered I would require a full refund to go and purchase elsewhere - this baby isn't going to wait for his cot to arrive.

What they did next disgusts me the most. They gave us a FAKE courier con note number, and delivery time. My partner took the day off work to ensure we did not miss the deliver. When the product did not arrive, he contacted the Courier company who had no idea about this.

When we contacted the store again, we were apologised to profusely and advised that everything had been collected now and would be with us by latest today.

Another Lie!!!

We have contacted the courier company and only 1 of the 5 pieces has been collected.

I am so angry and upset!!! I have also asked them to confirm the colour of the furniture is Walnut as we ordered and not white as he sent in a confirmation e-mail and no one will answer this for me. This whole process has caused us such distress.

Pack of liars and the liquidators are monkeys – After 6 months of trying to get money back, and my return which was never sent to the supplier, I couldn't get my money back so was left with half of a pram. Amex can't refund as I have half of the product which I can't use but have no where to return it to. So, after locating a used pram frame, I cleaned it up and put it with the new seat and… Read more

bassinette and sold it. Bank gave me half of the money back after I filed a complaint as ex gratia - they didn't have to but they did. The liquidators must be fresh out of school and have no idea! I had to go through hell and back to get understood and the fact they were dealing with pregnant women or new mothers didn't phase their attitude!

Not at all surprised!!! – I have to say I am not at all shocked to hear that this disgusting business is in liquidation... I worked for that mob for about 6 months and I have never said a good word about them since. Good Luck to all of you who are trying to get your money back for goods not received, unfortunately the refund button wasn't present on their system.. We… Read more

actually got paid every fortnight, not enough to smile at but it was there, but I actually looked back on my statements and found the deposits were from different accounts, so my question is...... Will I be receiving a Group Certificate??????

The owner also had a number of online stores, including an adult sex toys store, I believe it was 3D adult ???

The staff and managers that worked there (with the exception of one who had been treated so poorly but hung in there for about 8-9yrs) were the most arrogant, uninteresting, rude, revolting and had personalities of a pea.... I was sacked, as I was apparently not customer service material????? I had been told a few weeks prior to this that I spent too much time with the customers......

To all those customers who were ripped off by them, I wouldn't at all be surprised if you don't get a cent back, his ABN is still active so technically he is still trading........

Absolute garbage!! – I wish I could rate them less than 1 star. Ordered a $400 rocker for a friends baby shower and 4 months later I've had to source another chair from somewhere else. I had to contact them to find out that they had a late shipment of my chair. I agreed to wait. 2 weeks later... Nothing. I emailed again to be told the warehouse was moving. I… Read more

agreed to wait. A month later... Nothing. I again was told that I would have to wait another 2 weeks. I emailed again and have been ignored ever since. I purchased the item through the Westfield website and thought that would be safe enough. Do not bother wasting your time dealing with this company. They clearly do not care about their customers. Quite frankly I do not know how they are still in business.

Update to our BabiesDirect order - Conflict resolved via Bank – This is an update on my post a few months back. I had placed an order for a full nursery (worth $2800) with Babiesdirect in February, and was fobbed off just like everybody else here - multiple emails giving various excuses as to why my order was going to be delivered late, followed by offers of reimbursement. I asked for a refund which never… Read more

came.

We took it up with our bank (NAB) and filed for a "goods not delivered" claim (you can do this online), and then we were sent a letter by the bank that needed to be signed and faxed back to them, with a copy of our correspondence with the merchant. The whole thing took a few weeks (5 to 6) but I have just received the money in our account, and it will remain there unless the merchant can prove their honoring their order ... as if!

Anyhow, I highly recommend this course of action to all of you who were duped, like us.

You pay money for something that does not exist.

Do not use this vendor! – Disappointed and yet not at all surprised to see I'm not the only one to have been taken for a ride by this company. $400+ was deducted way back in March 2013 for a carseat which never came due to a 'warehouse move'. I cancelled the order and since then have had no success at all in contacting anyone by phone or email to retrieve my funds. Well… Read more

bad luck, Babies Direct, you have made a lawyer very angry!

Poor customer service and failing to refund is completely unacceptable in this day and age.

Very disappointed – After having my emails ignored for 6weeks now, & only being able to talk to someone in the canberra store on 2 occasions, both times having them be rude to me, i decided to do a little digging......& came across these reviews......what can i say, i am completely disgusted that this company were aloud to keep advertising & selling items which they… Read more

were never going to send!! I have spoken with department of fair trading this morning, & also my bank, i cannot afford to lose the money i have paid this company when i still have a baby who needs these items!! My advice to others who have been taken for a ride by these people, request a 'dispute form' from your bank, upon failing that, call ASIC, & you will find them to be helpful. Disgusting way to run any business, treating paying customers this way is beyond terrible. Very disappointed Babies Direct!!

$400 down the drain – We purchased a baby car seat on the 7th of may, the $400 was taken from our account, but we never received a receipt or confirmation email. I wrote them an email asking for our order confirmation to get a reply back saying they had not received any order. After serval attempts of calling them to the number just ringing out or hung up on I… Read more

contacted my bank.. Babies direct received the money on the 8th of may. The bank suggested I attempt contacting them again. I just sent them through an email and it bounced back!! I then went onto their web page and it no longer exists! $400 down the drain!!!

Dodgy!! – Wow, I've just found these comments now and have been so puzzled for the last month trying to contact these people re my order. I've sent them numerous emails and phoned several times but all emails bounced and the phone always rang out. How the hell is this business still advertising and selling product and outright stealing our money with no… Read more

intent to send product out? There must be someone who governs this type of practice? It's criminal! Might investigate that this week....so annoyed!

Terrible – They are terrible do not trust them I ordered pram they did not send that and they donot refund my mony they are big lier they do not answer to my email it is rubish and i had to search more about them do not buy any thing even one cent

Criminals!!!!! – Purchased over $1700 worth of furniture for my now 4mth old son. Told goods would be delivered within 3-4 weeks. Now 3 and a half months later and no goods. Along the way, I phoned and emailed and was given varying excuses by what I would now call criminal staff! Today, my emails bounced back to me and the phone number cuts out after a few… Read more

rings. I have been told by their Canberra store (at least they answer the phone!) that they have gone into liquidation and I'll have to wait in line for my refund. Not happy, in fact, disgusted and angry.

So dissapointed! :( – I have ordered from them previously with no problem so thought nothing of it ordering my complete Boori nursery through them- over $1700 worth!! For nothing:( no website, email or phone details they have just vanished and I'm left with no furniture or the money to purchase new stuff! So sad right now gives online shopping such a bad stigma where… Read more

it doesnt need to. Babies direct needs to give their customers an explanation in the very least :(

# Update. Reading some reviews on here and wondering if people bought stuff after mid 2013? My almost $2000 worth of gear was meant to turn up at the start of 2013. It was early 2013 i found out they were in liquidation and that the process of this was to refund not the people who paid money but the suppliers that they promised to buy stock off of. Where the furniture ended up i don't know. The people who handle the liqudation told me the stuff was probably never sent to this guy as he hadn't paid for it but due to the order he was obliged to pay them first. It takes wrong to a new level. Can only hope Karma bites this worm. Cheaper than anywhere else Because it never existed!!!

Buyer Beware! – I ordered a fire gate back in February, it was not delivered within the 15 days stated on their website and I got no update until I requested one. Told "our warehouse has moved it will be dispatched week commencing 27 March". I still got nothing and no update until I again contacted them beginning of April and I was told there was yet another… Read more

delay at the warehouse and deliveries would commence mid April.

It is now the last day of April; I still have not received the order and I still have never been updated as to the delays. Any email I send now gets returned undelivered and their website is down and I can contact them.

Like all others, I wish I had done more research first before using this on line service.

\No products delivered – Like so many others I wish I had read these reviews prior to purchase. I ordered and paid a considerable amount online on April 7th and my payment was immediately processed, my credit card charged. No goods ever arrived and all of their contact details no longer work. Clearly this so called business was already in great financial difficulty (from… Read more

previous posts as far back as nov 2012) and why the website was still advertising and processing payments is beyond belief!

The website was still active until only just a day or two ago. I can't imagine the amount of revenue they have made in processing all these transactions well knowing that they could not supply the goods. Similar to other posts the stress this has created is something that we could all do without.

By comparison Mothercare Australia's website stopped accepting online orders once it was in administration and the website clearly advertised their position, responded to customers and didn't try to hide behind stock delays or technical difficulties. What a joke this company is. . . .I will be warning all of my friends and hope that others do the same

Trading whilst insolvent springs to mind...

Terrible it is! – I wish I read these reviews before ordering! I order my stroller mid March, followed up, told they were changing warehouses and there was delay, stock will be sent mid April. Didn't happen, followed up- no answer on the phone, no reply to my emails. Contacted their shop in Canberra, they again forwarded my email to the online shop and their senior… Read more

management. No reply!! I am very frustrated since I really need that stroller for my twins!! Maybe something needs to be done and it should be known to public what a shameful company this is!!!!

Anyway, thanks for your advice [name removed], I will contact my bank.

Disgusting – Ordered march 25 th rAng to see where my order is told. Oh were moving warehouses would you like a refund. I agreed told by a lady [name removed]. Would be refunded 3 to 5 days. What a load of rubbish. Numerous phone calls and emails nothing. Doing this to pregnant woman who are struggling and save so I can buy stuff for my first baby. UN humane I hope karma bites you on the [censored word removed].

Do not buy from!! – By the looks of things there are many of us who have been ripped off and taken for a ride. I purchased a Phil & Teds smart buggy for $254.95 on the 18 March 2013. Today after finding this site I can now see why no one has replied to my emails or answered their phones. Frustrating! The only correspondence I received from them was an email saying… Read more

that they were moving warehouse's and that if I was happy to wait, they would commence filling orders in April. Now with my bank I am in the process of recovering lost funds, the process is going to be quite lengthy.

Needs Zero star rating – I ordered items at the end of January. When I contacted them a month later, I was told they were expecting stock in the middle of March. I guess I was lucky at the time to have received a response at all given other reviews!! However, I am still awaiting my goods, and now I receive nothing in response to my emails. It looks like their website… Read more

has now been taken down, so no one else can get scammed, but for those who have ordered and not received anything, contact your bank. I just spoke to mine, and they can lodge a dispute with the merchant association so long as you notify them within 120 days. It may take 30-60 days to be processed after lodging, but at least there's a chance to get your money back.

They charge and don't deliver, Not responding to emails

Shocking – My sons OT ordered a special needs pram from this online company. Now we have no pram to get around, as he is to big for normal strollers. We are now house bound until we can find another company to order his special needs stroller. What a poor company to do this to people and especially people who are relying on special needs equipment to get around. How dare you!!!

Buyer beware – Disgraced ! Ordered goods from babies direct online , waited weeks then months with no replys to emails or phone calls ! What a shonky dishonest business , buyer beware , do not purchase anything from this so called company !!!! They don't answer the phone , will be fronting there shop hoping to get some resolution Dishonest

Lost my money – Bought goods in January and found out in April they are in hands of liquidators - out of pocket by $400. Have had it in hands of fair trading but nothing they can do once company is in liquidation. Now trying the bank for refund on card. Web site still active but payment option appears to be disabled

Do Not Buy From – I ordered a baby car seat in March. My credit card was charged and i was sent an order confirmation via e-mail. It is now the end of April. No car seat and I can not contact the online sales store. They have a phone number and e-mail address. The phone number rings and hangs up the email address I have sent several e-mails and no response. I have… Read more

made a complaint to fair trading. It has been a very stressful time as I needed the seat for my baby but it never arrived. I have since had to buy another. I am in the process of trying to get my money back.

Don't buy from them! – Seems like I am the same as the other reviews, wish i had found this site first. Ordered a car seat at the end of februay, $450 came straight from my credit card. Two months on, and no car seat has arrived. No reply to emails, and they don't answer their phones either! Take money, don't deliver product. No customer service.

*** STAY AWAY!! *** – I'm in the same boast as everyone else. After order didn't arrive after two weeks I contacted them only to be told it wasn't in stock. They offered a refund (which they said would take 5 working days) and now 3 1/2 weeks later still no refund and can't get in contact with anyone from the store! Absolutly woeful. In the meantime I ordered the same… Read more

product from Babiesonline.com .au and are now having exactly the same issues with them (after placing the order it came to my attention that both companies share the same PO Box and their generated invoices and personalised emails are word for word exactly the same) When i confronted them about it they assured me they are not affiliated with each other but it is very obvious to me that they are. Hopefully something can be done about them for the sake ok others :(

This is appalling! – I am afraid that I ended up in the same boat as everyone else... placed an order for a cot end of March and neither the cot nor anyone from the company are anywhere to be found... about to lodge a disputed transaction with my bank and a complaint with the ombudsman. We even went to their store in Sydney to make a claim only to find that the shop is now closed.

Do Not Buy From Them – I purchased and paid for a Baby Bjorn booster seat from the online store on the 5th January 2013 and looks like I am in the same boat as everybody else. My first contact was a month later when I emailed them and got the item is out of stock and I could have a refund but it will be back in stock in 2 weeks so i thought well i've waited this long… Read more

so 2 more weeks won't be too bad.

However to my disgust after another month still nothing so more emails and no response from those and the phone calls to the warehouse the answered but than promptly hung up;

finally called the Canberra shop where I spoke to a lovely lady who made me aware how hopeless they were and had someone email me back, she said if i would like a refund I could have one however again it would only be 2 weeks away I asked for a refund and how long before i would get it and would i get any interest due to the outrageous length of wait no answer, so I wrote again asking for a refund nothing and than another.

I will be contacting the fair trading ombudsman to see if there is a way I can have my monies refunded. Glad (sort of) I am not the only person who has been affected in this way.

Contact, getting your item, getting your money back etc

Do not deal with this business – I also paid $900 to the online store for a nursery package on 14th February 2013 and was quoted the 5 -15 working day delivery. After the 15 working days I emailed to check up on the status of my order I was advised it would be another 2 weeks, then when I emailed again after the 2 weeks I was advised stock delay was indefinite at which time I… Read more

requested a refund. They responded that the refund would be paid in 2-3 business days.

Three weeks later, I had not received my refund and they had stopped returning my emails. I also had contacted the Canberra store and was advised about the Sydney store going into administration and that it was affecting the Canberra and Online Stores ability to send stock and process refunds. I therefore contacted the administrator who advised that they were dealing exclusively with the Sydney store only and that I needed to resove the matter directly with the online store.

As dealing with the online store was futile at this point I did lodge a transaction dispute with my bank and I am relieved to say that they have come through with the goods. My money has been fully recovered and I have even received interest. I would strongly advise anyone having problems getting their refunds from the online store to lodge a transaction dispute with your bank.

If you purchased from the Sydney store that is now in administration contact the administrators: Jirsch Sutherland. Hopefully this info will help some of the other people get their money back.

Did not refund money, poor communication and customer service.

Can I give you 0 star – my brother just made an order then transfer almost 200 dollars to babies direct two weeks ago, but recieve nothing. And my brother told me, no one answer the phone and the canberra shop said they are different company with that babies direct online store. I feel weriod so I cheked online then I found this website, this is a really terrible… Read more

company, they cheat money then run, I did purchased a lot of things from Amazon, ebay, Nextdirect. They ship stock from overseas and never lost. I feel really angry how can this company's website still can work now? And the website looks professional, provide a lot of baby products!! Of course, they have thousand baby products available, because they never need to send real product to customer, they only post picture and price then done, waiting for more stupid people like my brother transfer money to them. Just want to know how can we do, 200 is not much, but I really don't want anyone throw their money to rubbish bin.

Website should be shutdown – Looks like we are in the same boat. I ordered a car seat on 18/02/2013, they took the money from my credit card. I rang three weeks later to say that they were out of stock for the particular colour I ordered and that more stock would be in by 13/03/2013. By the 18/02/2013 and not receiving a shipping confirmation I rang again to not have the… Read more

online ordering number picking up. I rang the Canberra store and they gave me an email address. Sent off an equiry. Was informed by email that they were in the process of moving and my order was on "indefinite". WAs told if I wanted a refund to reply to their email. Replied but have not got a response (or money back).

Contacted Consumer Complaints here in Perth and was told to ring NSW Fair Trading - apparently there are not reports on them.

If they have appointed administrators they should shut down their website before others get the same treatment.

I did contact my bank and they said because I had lodged a complaint within 120 days I might be successful in getting our money back.

Shocking Customer Service