BCS Strata Management

Unhelpful and expensive. Our manager at the Melbourne branch has refused to pass on certain of my concerns to other owners and left me out of group emails. We accepted a quote for a gardener from a firm suggested by BCS. They were very unsatisfactory and the manager told us "we don't have many contacts out your way." We ended up finding our own… Read more

gardener. The manager recently claimed to be only an adminstrator without the expertise to advise on who is responsible for certain repairs. They've been our management company for around 6 years and in that time there's been a turnover of 4 managers. Continuity has suffered and ongoing issues have to be raised over an over and nothing gets resolved. A previous manager quoted $200 an hour for advice on which parts of the building are covered by the Strata insurance policy. They're not worth the money, in my opinion.

This company has a systemic habit of [Content Removed] and stonewalling and claiming they have been abused when called out, to create both a false narrative and reasoning as to why they fail to communicate in either a timely, efficient or productive manner. I have been trying to have several issues resolved over the course of 2yrs+, only for them… Read more

to make it as difficult as possible and also providing the wrong positioning to the owners corporation on more than once occasion, on top of what I would view as failing to uphold their requirement of adequately maintaining a state of repair for my building, as per the strata management schemes act.

There needs to be a formal inquiry into practices within the NSW strata management industry, with companies such as BCS warranting close scrutiny. While it is acknowledged that strata managers act on the direction of owners’ corporations and strata committees, there is a strong case for examining the governance and accountability of those… Read more

committees themselves. Based on my experience, there appears to be a recurring pattern of poor decision-making and a lack of transparency that does not reflect the interests of the broader group of owners. In some instances, dominant personalities within owners’ corporations seem to exert disproportionate influence, shaping outcomes that serve narrow interests rather than the collective good. This can create an environment where dissenting perspectives are marginalised and legitimate concerns are not properly considered. There is also a concerning dynamic in which financial control becomes concentrated in the hands of a few, with limited oversight. Strata managers, whose role should be impartial and professional, may be incentivised to align with committee decisions without sufficient scrutiny, particularly where ongoing management contracts are at stake. Given the significant financial and personal impact strata governance has on property owners, greater transparency, independent oversight, and regulatory reform are urgently needed.

Tim at B C S absolute fast and efficient service for our Complex. Recommend B C S as Strata Management to everyone. Show reply

Rahul is friendly yet dedicated agent who deals the matter with prompt and efficient manner. Ever since he took over the role, the management of the building is going well. We are really happy with his service. Wish him all the best.

A big thank you to Adele for the very good work that she is doing for our strata units. As a result of the high workload our communication has not always been perfect but there is a marked improvement. We look forward to continuing with Adele as our BCS Manager. Show reply

Have been emailing our strata manager for a month now trying to hold an EGM. No reply to any email and we have insufficient funds to pay for urgent make-good works. The worst. Don't go with these guys.

I believe there is a poor understanding of OC Legislation.

The Southport QLD branch manager is absolutely incompetent, negligent and her service is just appalling. She does not even have a common sense understanding of what constitutes 'Nuisance' in a building by-laws. Noxious smell nuisance is a serious matter, some of the smell such as smoking cigarette and incense burning odors are proven to be… Read more

carcinogenic. She refuses to issue a breach of notice when it is clearly a by-law breach and just shut off the complaint. Absolutely disgusting!

The BCS Southport branch strata manager is incompetent and negligent. She appears to obfuscate information to the building's committee simply to minimise any effort she has to put in. Her constant errors demonstrate an inability to remember basic details and her responses to emails are offensive - when they finally arrive. Her callous disregard of basic body corporate services is just terrible.

BCS MACKAY should be shut down, totally incompetent, [Content Removed], non responsive, deflect or try blame someone else, and even unlawful by giving incorrect information. DODGY IS AN UNDERSTATEMENT.

Unprofessional and not accommodating the requests by all residents. Issuing notices without verification or proof. Delay in taking actions. I am a developer and I regret engaging them in the first place. Sure will never choose them again.

Lack of any action, waiting on a balcony to be fixed for 7 months in which the balcony with no fencing is unable to be accessed during this time. 6 months to repair the roof however no resolution in sight for the balcony. If you value your home or investment property, this mob is going to be a nightmare should anything go wrong.

Experience with Southport office. ABSOLUTELY disgusting! From the strata manager to the branch manager. No follow up, incorrect information after being chased, lies and cover ups, poor record keeping, no support and out right rudeness. No way could I endorse, recommend or even consider suggesting this group for service.

I’ve had a very disappointing experience with BCS Property Management. I live in a unit in Parramatta. My concerns have consistently gone unacknowledged, and communication has been extremely poor. Their lack of responsiveness and attention has contributed to multiple security issues, including theft, which could have been prevented with more… Read more

proactive management. Unfortunately, their overall approach feels careless and unprofessional. I would strongly advise others to consider alternative property management companies.

My wife and I purchased our first strata property less than a year ago and were genuinely excited to join the community and contribute our time as active committee members. Unfortunately, our experience with both a fellow committee member and the appointed strata manager, BCS (part of the PICA Group), has been deeply disappointing. Shortly after… Read more

moving in, we raised a safety concern about a chair placed by a neighbour (who also holds the role of secretary) on the common property right next to the balustrade outside his unit. Our two-year-old daughter attempted to climb onto the balustrade using this chair. When we politely asked him to remove it to prevent a serious accident, his response was dismissive and rude, telling us to “control your child” and refusing to move the chair.

Despite attempts to resolve the matter through other committee members and fellow owners, the neighbour refused to engage and even instructed us not to contact him further. At this point, we turned to the BCS Property Manager for support, assuming that a basic safety issue concerning a toddler would be straightforward to resolve. Instead, we were shocked to receive a response that endorsed the neighbour's behaviour and again advised us to “control our child.”

This lack of concern for child safety, combined with the clear favouritism shown to a committee member acting unreasonably, left us frustrated and extremely disappointed. We have now lived in the property for almost 12 months. With BCS’s contract up for renewal, we began comparing their fees and reputation only to discover significantly more cost-effective providers and a troubling Four Corners report that raised broader concerns about the conduct of this company.

In our view, any strata management company that overlooks safety concerns involving young children and appears to enable bullying behaviour from committee members is not fit to manage community property. We would encourage other owners to carefully consider both the service quality and fee structure before renewing any contract with BCS/PICA.

Unprofessional, refusing to hand over a lost management strata, now well exceeding the deadline under section 127 of the owners corporation act. Apparently charging huge fees, in conjunction with Pica group.

DO NOT UNDER ANY CIRCUMSTANCES ENGAGE THIS DODGY MOB TO MANAGE YOUR COMPLEX Lazy, uninformed, arrogant, ignorant and inept. This is an unregulated industry and im afraid but our funds have been sucked dry by these unscrupulous people, sadly management side with the BC Manager and we have no choice but commence legal action. Their practices are… Read more

nothing short of dismal, dishonest and all they want is to take your levies for themselves, dodgy accounting practices, wont explain nor answer specific financial queries. You are better to self manage. ZERO STARS FROM US

Very disappointed with the lack of responsiveness from BCS. We’ve been waiting over two weeks for a vote/EGM to be scheduled regarding urgent gate repairs after damage caused by a tradesperson engaged by the body corporate. Despite raising serious safety concerns about the gate being unstable and at risk of collapsing, there has been no action or… Read more

follow-up.

We provided a quote for the repair to the Strata Manager, [Name Removed] but have not received a single reply in over two weeks. We've tried calling their office multiple times, yet no one answers the phone. Even after including their management team, [Name Removed] and [Name Removed] in the email correspondence, there has still been no response. Due to their delay, I’ve had to request an extension on the quotation.

This level of inaction and disregard for residents' safety and concerns is extremely frustrating and unprofessional. I hope this review prompts better communication and accountability moving forward.

This is a good strata company to deal with, excellent

Do not utilise – If I could give 0 stars i would. Manager allowed full committee to be bullied by lot owner when he was told told no and sat back and allowed it to occur Handed two difficult lot owners to them due to their bullying non compliance and continual abuse and non compliance with the by laws and they did nothing. Lot owner threatened to use 20k to sue… Read more

the committee

Better yet bully is now on committee snd two years ago he bullied everyone off committee and strata manager advised me to get in AVO if he came near me

They should be assisting and taking ownership

Dishonest and an unscrupulous liability – Our BC manager has been caught lying twice in the past 2 months . This is the email sent to his manager: The email chain below discloses a serious failure by BCS and an absolutely unacceptable lack of professionalism. As (name expunged) well knows, and is evident from his own email (below), we are not waiting on an invoice at all. The insurance… Read more

invoice was issued last year and was, according to [Name Removed]'s own email on 6 December 2024, "able to be paid early next week" (being mid December 2024). This may have left us uninsured for some time now. This is the second time in just a few months we have not been honestly advised. Last time we gave (name expunged) a "free pass". On that occasion BCS had emailed an owner accepting responsibility for failing to bill them at their correct address (and rescinding fees), then the following day (name expunged) advised the other members in the AGM that the owner had not paid and the next step was to take them to VCAT - the inescapable conclusion being that the fault rested with that owner. We understand that mistakes get made but, when they do, we expect honest answers. (Name expunged) was assigned because the last manager BCS assigned to us, by your admission, "dropped the ball". The Directors of xxxxx Flats are furious that we are still not getting any acceptable level of service from BCS and look forward to hearing how you propose to deal with it. Regards,

Happy with the service – Made a call to Fei Ye as he returned my call promptly and was very helpful Show reply

BCS Strata = [Content Removed] – BCS who looks after a large estate in Caringbah NSW together with Sutherland Shire Council have forced a $5,000,000 fire safety upgrade. Illegal speakers have been put in all bedrooms and living spaces inside every unit and random fire alarms for “testing” is a regular occurrence. Fire protection painting remains unfinished. BCS Strata have… Read more

gotten away with this scam because they are a massive conglomerate. B.A. the Strata Manager is useless and just a pawn for their illegal money making! The expose’ on ABC didn’t do anything. They featured but are untouchable. And our Strata Committee consists of an old guy who is deaf, another who doesn’t question anything and another who is just as stupid who claims to “be in the industry” whatever that means. The rest of the Committee members don’t want their contact details given out to other owners. I’d be hiding too if I was as bad as these losers. Levies have doubled and will remain that way, just until the next excuse to increase levies. THIS IS AUSTRALIA NOW

Well done – Well done BCS, significant improvement in recent months with new staff. Tim B is knowledgeable, always responsive and delightful to deal with.