BCS Strata Management

Have been emailing our strata manager for a month now trying to hold an EGM. No reply to any email and we have insufficient funds to pay for urgent make-good works. The worst. Don't go with these guys.

The Southport QLD branch manager is absolutely incompetent, negligent and her service is just appalling. She does not even have a common sense understanding of what constitutes 'Nuisance' in a building by-laws. Noxious smell nuisance is a serious matter, some of the smell such as smoking cigarette and incense burning odors are proven to be… Read more

carcinogenic. She refuses to issue a breach of notice when it is clearly a by-law breach and just shut off the complaint. Absolutely disgusting!

The BCS Southport branch strata manager is incompetent and negligent. She appears to obfuscate information to the building's committee simply to minimise any effort she has to put in. Her constant errors demonstrate an inability to remember basic details and her responses to emails are offensive - when they finally arrive. Her callous disregard of basic body corporate services is just terrible.

Rahul is friendly yet dedicated agent who deals the matter with prompt and efficient manner. Ever since he took over the role, the management of the building is going well. We are really happy with his service. Wish him all the best.

A big thank you to Adele for the very good work that she is doing for our strata units. As a result of the high workload our communication has not always been perfect but there is a marked improvement. We look forward to continuing with Adele as our BCS Manager. Show reply

Felix is the man! – We havent had the best experience with BC Strata Management... that was until Felix Chung came along! Felix has been a game changer for us and hope that he remains allocated to us for a long, long time! It's proof that individuals can make a real difference. Thank you Felix - it is a pleasure to be working with you! Show reply

BCS MACKAY should be shut down, totally incompetent, [Content Removed], non responsive, deflect or try blame someone else, and even unlawful by giving incorrect information. DODGY IS AN UNDERSTATEMENT.

Unprofessional and not accommodating the requests by all residents. Issuing notices without verification or proof. Delay in taking actions. I am a developer and I regret engaging them in the first place. Sure will never choose them again.

Lack of any action, waiting on a balcony to be fixed for 7 months in which the balcony with no fencing is unable to be accessed during this time. 6 months to repair the roof however no resolution in sight for the balcony. If you value your home or investment property, this mob is going to be a nightmare should anything go wrong.

Experience with Southport office. ABSOLUTELY disgusting! From the strata manager to the branch manager. No follow up, incorrect information after being chased, lies and cover ups, poor record keeping, no support and out right rudeness. No way could I endorse, recommend or even consider suggesting this group for service.

I’ve had a very disappointing experience with BCS Property Management. I live in a unit in Parramatta. My concerns have consistently gone unacknowledged, and communication has been extremely poor. Their lack of responsiveness and attention has contributed to multiple security issues, including theft, which could have been prevented with more… Read more

proactive management. Unfortunately, their overall approach feels careless and unprofessional. I would strongly advise others to consider alternative property management companies.

My wife and I purchased our first strata property less than a year ago and were genuinely excited to join the community and contribute our time as active committee members. Unfortunately, our experience with both a fellow committee member and the appointed strata manager, BCS (part of the PICA Group), has been deeply disappointing. Shortly after… Read more

moving in, we raised a safety concern about a chair placed by a neighbour (who also holds the role of secretary) on the common property right next to the balustrade outside his unit. Our two-year-old daughter attempted to climb onto the balustrade using this chair. When we politely asked him to remove it to prevent a serious accident, his response was dismissive and rude, telling us to “control your child” and refusing to move the chair.

Despite attempts to resolve the matter through other committee members and fellow owners, the neighbour refused to engage and even instructed us not to contact him further. At this point, we turned to the BCS Property Manager for support, assuming that a basic safety issue concerning a toddler would be straightforward to resolve. Instead, we were shocked to receive a response that endorsed the neighbour's behaviour and again advised us to “control our child.”

This lack of concern for child safety, combined with the clear favouritism shown to a committee member acting unreasonably, left us frustrated and extremely disappointed. We have now lived in the property for almost 12 months. With BCS’s contract up for renewal, we began comparing their fees and reputation only to discover significantly more cost-effective providers and a troubling Four Corners report that raised broader concerns about the conduct of this company.

In our view, any strata management company that overlooks safety concerns involving young children and appears to enable bullying behaviour from committee members is not fit to manage community property. We would encourage other owners to carefully consider both the service quality and fee structure before renewing any contract with BCS/PICA.

Unprofessional, refusing to hand over a lost management strata, now well exceeding the deadline under section 127 of the owners corporation act. Apparently charging huge fees, in conjunction with Pica group.

Do not engage these people, too willing to take their (expensive) fee and provide poor service and responsiveness along with lack of accountability. Would NEVER recommend this company!

DO NOT UNDER ANY CIRCUMSTANCES ENGAGE THIS DODGY MOB TO MANAGE YOUR COMPLEX Lazy, uninformed, arrogant, ignorant and inept. This is an unregulated industry and im afraid but our funds have been sucked dry by these unscrupulous people, sadly management side with the BC Manager and we have no choice but commence legal action. Their practices are… Read more

nothing short of dismal, dishonest and all they want is to take your levies for themselves, dodgy accounting practices, wont explain nor answer specific financial queries. You are better to self manage. ZERO STARS FROM US

Very disappointed with the lack of responsiveness from BCS. We’ve been waiting over two weeks for a vote/EGM to be scheduled regarding urgent gate repairs after damage caused by a tradesperson engaged by the body corporate. Despite raising serious safety concerns about the gate being unstable and at risk of collapsing, there has been no action or… Read more

follow-up.

We provided a quote for the repair to the Strata Manager, [Name Removed] but have not received a single reply in over two weeks. We've tried calling their office multiple times, yet no one answers the phone. Even after including their management team, [Name Removed] and [Name Removed] in the email correspondence, there has still been no response. Due to their delay, I’ve had to request an extension on the quotation.

This level of inaction and disregard for residents' safety and concerns is extremely frustrating and unprofessional. I hope this review prompts better communication and accountability moving forward.

Do not utilise – If I could give 0 stars i would. Manager allowed full committee to be bullied by lot owner when he was told told no and sat back and allowed it to occur Handed two difficult lot owners to them due to their bullying non compliance and continual abuse and non compliance with the by laws and they did nothing. Lot owner threatened to use 20k to sue… Read more

the committee

Better yet bully is now on committee snd two years ago he bullied everyone off committee and strata manager advised me to get in AVO if he came near me

They should be assisting and taking ownership

Dishonest and an unscrupulous liability – Our BC manager has been caught lying twice in the past 2 months . This is the email sent to his manager: The email chain below discloses a serious failure by BCS and an absolutely unacceptable lack of professionalism. As (name expunged) well knows, and is evident from his own email (below), we are not waiting on an invoice at all. The insurance… Read more

invoice was issued last year and was, according to [Name Removed]'s own email on 6 December 2024, "able to be paid early next week" (being mid December 2024). This may have left us uninsured for some time now. This is the second time in just a few months we have not been honestly advised. Last time we gave (name expunged) a "free pass". On that occasion BCS had emailed an owner accepting responsibility for failing to bill them at their correct address (and rescinding fees), then the following day (name expunged) advised the other members in the AGM that the owner had not paid and the next step was to take them to VCAT - the inescapable conclusion being that the fault rested with that owner. We understand that mistakes get made but, when they do, we expect honest answers. (Name expunged) was assigned because the last manager BCS assigned to us, by your admission, "dropped the ball". The Directors of xxxxx Flats are furious that we are still not getting any acceptable level of service from BCS and look forward to hearing how you propose to deal with it. Regards,

BCS Strata = [Content Removed] – BCS who looks after a large estate in Caringbah NSW together with Sutherland Shire Council have forced a $5,000,000 fire safety upgrade. Illegal speakers have been put in all bedrooms and living spaces inside every unit and random fire alarms for “testing” is a regular occurrence. Fire protection painting remains unfinished. BCS Strata have… Read more

gotten away with this scam because they are a massive conglomerate. B.A. the Strata Manager is useless and just a pawn for their illegal money making! The expose’ on ABC didn’t do anything. They featured but are untouchable. And our Strata Committee consists of an old guy who is deaf, another who doesn’t question anything and another who is just as stupid who claims to “be in the industry” whatever that means. The rest of the Committee members don’t want their contact details given out to other owners. I’d be hiding too if I was as bad as these losers. Levies have doubled and will remain that way, just until the next excuse to increase levies. THIS IS AUSTRALIA NOW

You will not find any justice here, stay away at any cost – Has been shocked and hugely disappointed by the attitude and conduct of our Strata Manager for a few years EH and somebody I have always thought had ability and honour to recognize and rectify her mistakes and wrong doings. I have been naively mistaken. Her latest conduct with complete stuffing up our AGM, sabotaging the elections of the Strata… Read more

Committee and double charging us for it destroyed all my beliefs in Good Honourable Strata Agents associated with BCS or Pica Group. All my attempts to convince EH to own to her mistakes and do the right thing brought no results. I smashed my head against her stubborn refusal to acknowledge the Wrongs. In the past I had an option of seeking justice from the higher authority in the Pica Group (BCS) - BC, but this time no help or assistance came from her either. The Justice door was shut and locked despite all my desperate knocking in it. Trying to seek the justice via Tribunal or Department of Fair trading is too time consuming and not worth the effort. The only solution i can see is to dump the BCS at the very first opportunity and to advise anybody willing to listen to stay away from them at any cost.

The New Community Hub is USELESS and NOT User Friendly – New Website - Community Hub is absolutely USELESS and NOT user friendly, particular for elderly like me. 1. Complicated - needs to download an "Authenticator" to login. Not suitable for those who do not have a table or Smart phone. My phone is 6 years old. It doesn't work. A lack of consideration for those users who are not Tech savvy, such as… Read more

elderly like me! 2. Unable to use tablet to gain full info such as Invoices, payment details because one has to download multiple pages. 3 Info are set out in small column, one has to enlarge the column to 150% at least, then there are issues of just able to view in half screen.

One wonder the cost of the Management Fee goes to this USELESS Website?

BCS commissions and links with steadfast group caught out on ABC's four corners show – BCS are connected to Steadfast group who just appeared on Four corners on ABC accused of channeling all strata insurance through BCB (their insurance brokers) and CHU insurance. We had years of pain dealing with BCS. Apart from horrific service.... They told us in 2023 that no other insurance company would insure our building and that the only… Read more

option was to go with CHU insurance(part of the same company as BCB ,the insurance broker they use) In one email they said that Hutch insurance wouldn't insure us because of a shared driveway and our past insurance history. So we had to go with a $20,135 bill from CHU insurance in 2023. The next year (2024) we went and got insurance ourselves through Hutch insurance(which was the one they said wouldn't insure us in 2023). The exact same insurance cost us $13,885 in 2024...a saving of over $6000 a year later when insurance was meant to be even more expensive. BCS will empty your strata funds with commissions and purposely not looking for the best insurance deal for you because they will use CHU who they are linked with. If you are already with them and your insurance is with CHU. You need to understand they are linked and all part of steadfast group. Watch the four corners episode. We weren't the ones on four corners but the exact same thing happened to us. I could write a massive list of other things they screwed up as well ...basically stay well away from BCS.

Beyond dreadful – Their website has been down in NSW for a few days now and our Trades are not being paid. Their original website was super unfriendly but now OMG, had to download Microsoft authenticator. That in itself is a nightmare, so over all this utter rubbish. Some of the Owners here are elderly and they are terribly upset. Why does it have to be this hard.… Read more

I believe that this program or similar is being used by all Strata Companies but it’s plain hideous. Also, email is rarely answered or answered very late and we are left to deal with issues ourselves. BCS should reimburse us for the shocking inconvenience, so glad we only signed up for one year instead of three.

The worst strata management company – Agree with other comments where rated poorly. Was so much better 20yrs ago. Since they've moved to BCS/PICA, it's tanked even more. Communication is so poor, strata managers don't call you back, constant revolving door of strata managers which gives you an indication of the culture and work conditions. Staff can't follow simple instructions,… Read more

takes 5 people to handle the one simple task and they think we're all idiots when they try and patronise you.

Strata managers also have no understanding of the history of the building or scheme because you get palmed off from one manager to the next with no accountability from anyone.

New strata managers (we're about to go on to our third strata manager now in the space of a couple of months) jump into things blindly, make incorrect comments and assumptions without informing themselves first of the situation/history or even taking the time to meet new owners or to even call owners back.

It's bad enough that you have owners in your scheme who are lazy and clearly do the wrong things by the scheme and by other owners but to have a strata manager indulge and perpetuate the poor behaviours from problem owners and allow problem owners to expose other owners and the scheme to more unnecessary risks is unproductive.

Our previous strata manager was the best, [Name Removed], but even she left after 18months and I don't blame her. It took ages for BCS/PICA/Sommerville to even make the announcement of her departure, which demonstrates how they treat owners, and a testament to the poor communication from PICA/Sommerville.

We've had a sample of what the new management will be like and that's enough to run and cut your losses.

Sommerville under BCS/PICA keep getting worse and worse. Save yourselves the hassle and stress and go somewhere else where the strata manager and management actually care about you as individuals and not as their next pay cheque. Otherwise, you might as well manage your own scheme and save the significant management fees.

For us, that level of attention, proactiveness, understanding, due diligence, common sense, care and dedication went out the door when [Name Removed] left.

Absolutely USELESS – BCS in Queensland are completely and utterly useless. By far the worst strata manager company I've ever dealt with. They either take weeks to respond and then only respond after multiple attempts to contact them, or they don't respond at all. When they do respond, they are rude and unhelpful. We submitted a complaint a few months ago and had a… Read more

call with someone who confirmed we should receive a response to our emails within three days. We understand at times this may not be possible, but they are consistently ignoring our complex. It has currently been nearly two weeks of continually following up and hearing nothing. We're on the Body Corporate for our complex and everyone on the committee is frustrated with them. I will NEVER recommend this company. Even giving one star is too generous.

Absolutely bollocks – Not even 1 star. BCS Queensland is absolutely hopeless. They don't return calls or emails. Our "building managers" have changed toward the end of december/around new years. Since when is the building manager's job a casual/part time job. Our complex has 80 townhouses. there's alot of grass here, even in the common areas. it seems whoever wrote the… Read more

"rules" just made them up as they go. Absolutely atrocious. Building managers are here maybe 2 hours a day - also are getting paid OVER 100k a year - after they finish their other full time job im assuming. Some days not even here at all. Alls they do at the committee meetings is rip into each other and call everyone names. I am going to look into the ombudsman as, by the time old mate finishes mowing the lawn over at one end of the complex, the other end needs mowing, and becuase they only do one section at a time, they leave it for another day, and then it's a vicious circle. It's absolutely bollocks. WTH am i paying my fees for then.??