4,758 reviews
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AI reviews summary
BecexTech Australia receives highly polarising feedback, with customers either praising the competitive pricing and prompt delivery or reporting severe issues regarding product misrepresentation and poor post-sale support. While some users receive "as new" devices quickly, a significant volume of reports highlight the sale of grey-import models, incorrect item conditions, and a difficult, fee-heavy returns process.
Pros
Cons
Verdict
BecexTech is a viable option for tech-savvy consumers prioritising low prices who are comfortable receiving grey-import/international models. However, the high frequency of reported grading inaccuracies and the complex, fee-laden warranty and return process suggest a significant risk for those expecting standard Australian retail protections.
I ordered a phone and accessories from BecexTech, paying extra for Express Shipping as I needed a working phone urgently upon moving to Australia. To be fair, the phone itself eventually arrived in perfect working condition. However, the overall process revealed a system that is poorly tuned, overly rigid, and frustrating for customers. 1. Rigid… Read more
Verification System: My order was held for identity verification. As an international customer, my passport is my primary official ID, yet their automated system rejected it. I was forced into a micro-debit check that took 3 days to appear on my banking app, with no flexibility for human verification options like visa documents or live checks.
2. Order Held Despite Cancellation: On July 9, due to the gridlock and urgent need for a phone, I formally requested to cancel my order. However, their internal procedures kept the order on hold until the automated micro-debit was validated.
3. Express Shipping & Undisclosed Partial Shipment: Despite paying for Express delivery, the package was dispatched on July 15—a week after ordering. Upon arrival, the phone was in great condition, but the ordered case and screen protector were missing. Only when I proactively asked on July 21 was I informed that the accessories were out of stock and sent separately via untracked regular mail.
4. Unrefined Logistics & Support Workflow: The customer service workflow relies on rigid, repetitive waiting cycles ("check your mailbox daily", "wait until Sunday/Monday") rather than proactive tracking or immediate replacements. Weeks later, the accessories have still not arrived.
While I appreciate that the main product is in good working order, BecexTech's automated verification, logistics coordination, and customer support systems are severely unrefined and need major improvement.
Reviews with attachments
Item was delivered safely. Item is in really good condition. Show details
I am pleased with my purchase of refurbished Samsung Galaxy S23 phone in pristine condition. The phone was delivered very fast and in condition as described. The staff at Becex Tech were very professional as I communicated with them on few occasions. The phone is very responsive and the battery performs very well throughout the day. Show details
Absolutely amazing – My plus one 13 purchase experience was absolutely amazing. These guys were fantastic. I have never used them before but, I will definitely be using them for future tech purchases. Show details
Samsung galaxy watch 6 classic 47 mm black, brand new ✓ – I bought a Samsung watch 6 classic 47 mm brand new and I received exactly what they advertise in their website ✓ The price was very convenient, I saved couple of hundred dollars✓ and I very satisfied with the product packed in original box, takes 9 days to arrive from overseas, but it was not a problem at all. The communication with the BecexTech… Read more
customer service was quick and easy, no dramas neither ✓ I would recommend them if you want to save some money, if you are not in rush to get the product keeping in mind is coming from overseas, my advice is just read very carefully the description of the product, if is second hand or brand new, what includes, just to make sure you choose the correct one and you will be happy with your purchase with no surprises.
Product received as advertised. Quick delivery – Quick and responsive to my enquiries after placed my order. Reasonably good timing delivery. Received product is in good condition as shown/specified on the website and well packed. Website is user friendly. Checkout is quick with many payment options to choose. Definitely will shop with you again. Highly recommended. Show details
seems like we were conned like 90 percent of the others posting here, paid express postave, now 2 weeks on still waiting, very poor tracking ( see attached) with little to no details. chinese drop shippers no local stock. Show details
Horrible horrible people sent me a faulty piece of crap batteries dies so fast wants to make me pay to send it back and wouldn't refund untill they do an inspection they will make out the phone is fine and lie that's the reason also they won't give me a partial refund so I can go fix it my self I do not recommend at all do not shop hear a phone… Read more
with excellent refurbished should have 80 percent battery degrade only not 40 I added prof I'm not making this up
- +1
Purchased a refurbished phone advertised as “Pristine condition” from BecexTech. The device received did not match that description and was closer to “Good condition” at best. Upon raising the issue, I was initially offered $20 or a phone case and screen protector to keep the phone in its current condition. This was not acceptable given the… Read more
device did not match the advertised grading.
I returned the phone immediately the next morning as instructed. From there, the process became unnecessarily slow. Despite tracking showing delivery to their PO Box, there was a delay in collection and no meaningful action taken until follow-up contact was made. This added avoidable time to an already urgent situation, as the phone was needed immediately.
After they eventually processed the return, I was offered a replacement in the same refurbished “pristine” category. I did not accept due to lack of confidence in receiving a correctly graded device.
I requested a refund instead, which only progressed after further escalation and additional waiting time.
The core issue was the misrepresentation of the product condition, followed by delays in handling the return and resolving the matter, which left me without a phone for over a week despite the urgency of the purchase.
Communication was consistent, but the overall handling felt slow and unnecessarily drawn out before reaching a refund.
Warning re Express freight- don't bother. I wrote and asked this mob before I ordered and they quoted 1-2 business days to ship then 1-3 business days to deliver with express freight. It took them three days to ship and day 5 its still in Hong Kong. Finally left today (6th). thats outside their so called standard shipping times. Save your $15 as… Read more
it makes zero difference . Just use their free freight and ignore their shipping info- it will take at least 9 days to Australia. I'll review the device if I ever get it- really needed it this week so pretty annoyed. Could have bought it through Amazon and sorry I didn't as I would have received it tomorrow. Even Aliexpress is faster than these people now
What a poor excuse for a business. They play dumb, pretend to want to help. Don't have the intelligence to ensure they communicate consistently or keep track of what they have said previously. Really they are just scamming ppl and have no care to act in good faith or morally correct. Motorola 60 ultra purchased in Dec returned in Feb after… Read more
automatic android software upgrade wouldn't accept any pins or codes from Motorola. Motorola support team themselves advised to return it to supplier for refund or replacement.. They claim software issues are not covered under warranty. Motorola state it's a flaw in the product and needs to be replaced. After months of varying emails asking for personal account details and pass words they now want to return the item unfixed. They need to be held accountable for being so dodgey and ripping good ppl off. Buyer beware they have no care or desire to do the right thing. I'm taking my complaint up to consumer affairs due to not wanting anyone else to be ripped off. Really just rotting ppl for their own
Plays games selling beat up Iphones well below condition description. Best case scenario, you get to return it at your own time and expense. Just don’t buy. Attached pic, “excellent”. Phone frame scratched, chipped, sandpapered screen. Chipped camera lens. Show details
Find out how BecexTech Australia compares to other Electronics & Computing Shops
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DO NOT PURCHASE FROM BECEXTECH. I purchased a Canon 45mm RF 1.2 camera lens from them and paid for express shipping. After 5 days (3 business days) I did not hear anything from them about my order being shipped. I reached out and was informed that the price on the website was wrong and they needed to charge and additional $431 dollars in order for… Read more
the item to be sent. Not only is this illegal in Australia and many other countries, but they also flat out lied to me and said this is "a competitive price on the market" meanwhile, every single retailer in Australia in selling this exact lens for 600-700 dollars. I only bought it from them to receive fast shipping. I'm genuinely floored by how bad this is, extremely scummy on their part. MASSIVE waste of my time. They reached out to me after this post was made and sadly, still took no accountability for their wrongdoing. In Fact they sent me lengthy emails being defensive, evasive, and subtly dishonest. Do yourself a favour and avoid this company at all costs. I'll attach documents to support everything I've said.
- +2
First off, I bought this on Kogan and they're under the name "Eclipse BT Technology" so buyers beware. Second, these forms also clearly show we're not the only ones being scammed. https://forums.whirlpool.net.au/archive/9rp10w59 https://forums.whirlpool.net.au/archive/94k62zrj Now the review. I bought the product as "Refurbished - As New" but it… Read more
came with scratches and dents so deep its clear that this is whole thing is a scam. I sent an email to them but looking at other reviews here I don't like my chances of getting a good or even a half-decent outcome. I find it unlikely the phone will last a year if all these reviews are anything to go by.
Stay far away from these guys. I will not be buying from Kogan again after this blunder.
Latest follow-ups
- +1
Buyer beware! Pristine phones are not pristine or even close.returns are just almost impossible. I still haven’t got my money back. I had to pay for postage back to Australia. $89!!! Batteries re dangerous goods. Do not buy from them. The phone… Read more
number also does not work or exist. I paid for a pristine condition phone, they offered me $20 refund to keep it. You look at the photos. I don’t trust whatever if any repairs they have done on it.
Follow-up · These guys are the biggest scamming avoiding answering questions ambiguous answers pr*cks that I've ever come across in regards to customer service. They are literally sending out inferior products and making it difficult for people to return them and just gathering money from that they don't actually provide a product that is of any value as… Read more
Terrible customer service, sent me a faulty phone that wouldn't charge straight out the box, paid for its return express to get the situation sorted asap and 2 and half weeks later they end up telling me they a stock problem. After this terrible… Read more
experience I won't be recommending this company to anyone. They were slow in responding and under the circumstances it should have been sorted swiftly. If I could 0 out of 5 I would.
Follow-up · Resolution - pain stakenly slow Refund - eventually Terrible customer, worst I've come across in years. I'm fair and honest with my reviews. Sending someone a faulty phone and being lackadaisical about it, is not on
Bought Samsung Z Fold 7 5G 512gb mobile phone. As advised delivered within one week by reliable courier. Responded to delivery enquiry within an hour. Competent organisation that respects its customers. Price was very competitive. Show details
Follow-up · 1. Excellent 2. Yes - response was lightning fast and satisfactory - Have dealt with them previously 3. Dont know as it was a gift to my daughter who resides in the Pilbara
Positive reviews
I purchased a brand new Samsung Galaxy Tab S10+ 5G from BecexTech early in June 2026. Their after sales service via email was prompt and efficient, the delivery from Hong Kong took a bit over a week and I saved a considerable sum compared to the Australian retail price. I understand Samsung Australia won't back it with a warranty but that risk is minimal considering the quality of Samsung's products. The tablet itself is exceptional.
I bought a Poco X8 Pro Max 12/512GB from BecexTech that offered a very competitive price. There was an IT issue in the ordering process, but they were quick to respond and patient to resolve the issue. Once the phone was dispatched, it took a very short time to arrive. I am very happy with the phone received. It exceeds my expectations.
I am so happy with my S25+ The phone arrived brand new. Great value...plus Everything was well organised by BecexTech Australia. I received 5 star customer service.... throughout the whole process l was very well supported GREAT CLEAR COMMUNICATION & now as lm extremely happy with the whole process....tomorrow l will be purchasing another phone… Read more
for my son. Awesome BecexTech lm so happy to have found an excellent online mobile phone company....WELL DONE TO THE WHOLE TEAM
Negative reviews
**Warning – Avoid Dealing with BEXCEXtech** Please be aware and avoid dealing with BEXCEXtech. I purchased an iPhone from them, but after placing my order, I received no delivery or shipping information. When I contacted customer service to ask for an update, I was told that the price I had paid was "incorrect" due to a supposed system pricing… Read more
glitch. They then demanded that I pay an additional if I wanted my order to proceed.
I refused and requested that my order be cancelled and that my payment be refunded. However, the customer service agent could not provide any timeframe for when I would receive my refund.
Based on my experience, I strongly recommend that others exercise caution before purchasing from this company. I also encourage potential buyers to read other customer reviews, as my experience appears to be consistent with many of the concerns raised by others.
Find out how BecexTech Australia compares to other Electronics & Computing Shops
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Misleading advertising saying item in stock. They don't tell you that it is in stock in Hong Kong, unless you search throught the small print. Paid for express shipping and it took 5 days to leave Hong Kong. It is now 8 days since I placed the order with this mob, and I am still waiting. Show details
Extremely disappointing experience. The product listing failed to clearly disclose key information prior to purchase, most notably that the seller is not an authorised reseller. As a result, the item appears to be a grey import, which may not be eligible for manufacturer warranties, promotions, or other official support programs. When this issue… Read more
was raised, the seller classified it as a “change of mind” return and proposed a restocking fee, rather than addressing the lack of disclosure. This response was unsatisfactory and did not reflect the nature of the concern. Additionally, there are reports that the seller is currently under investigation by enforcement agencies for alleged predatory and dishonest business practices. Based on this experience, I would strongly advise others to avoid purchasing from this seller.
Recent reviews
I was honestly a little bit sceptical purchasing a new phone, but I received excellent and quick responses from the customer service team answering my questions before purchasing. I have had absolutely no issues with payment, delivery and the phone itself was brand new and works perfectly. Show details
Ordered the Tamron 35-150mm f/2-2.8 Di III, and the entire experience with Becextech was excellent. The shipping was incredibly quick, and the lens arrived in perfect condition. Extremely satisfied with my purchase and would highly recommend them. Show details
★☆☆☆☆ I recently purchased an iPad 4th Generation from BecexTech through Kogan for my daughter. While I understood that I was purchasing an older device, I was not aware of the extent of the software and compatibility limitations. After receiving the iPad, I discovered that many commonly used applications could not be installed, iCloud backups… Read more
could not be restored, and even basic services such as Google and YouTube did not function properly. In my view, these limitations significantly affected the usability of the device for everyday use.
I contacted BecexTech to discuss the issues and provided photographs showing the problems I experienced. Their position was that the device was operating as designed and that the limitations were due to the age of the device and the maximum supported iOS version.
Although they eventually agreed to accept a return, it was only under their Change of Mind Policy and subject to a $25 restocking fee on a $99 purchase. Kogan also requested that the fee be waived, however BecexTech declined.
I appreciate that a return was offered, but I am disappointed with the overall outcome and do not feel the practical limitations of the device were adequately disclosed before purchase. Based on this experience, I would not purchase from BecexTech again.
BecexTech advertsies on Amazon a Nikon D780 Australian Model, but will send an imported model from Hong Kong. The seller advitises on Amazon the model number VBA560BA, which is an Australian Nikon model number, they advertsie that the manufactuer is Nikon Australia and they advertise a 12 month manufacturers warrenty. The warrenty you get is their own warrenty which they claim to be like Nikon's warrenty Show details
Never thought an online shopping experience could be this bad in 2026, but my experience with BecexTech has been absolutely terrible. Before placing the order, I specifically asked whether the Xiaomi 17 Ultra Green 1TB was genuinely stocked in Australia because I needed it delivered on time for a birthday. I was reassured with vague delivery… Read more
estimates. However, for over a week after purchasing, all I received was the same repeated excuse: “we are getting an update from the warehouse.”
It should not take days just to confirm whether an item has even been dispatched. It became obvious that this store does not genuinely stock the products themselves and is simply acting as a middleman with very little control over the order and shipment process.
The communication was poor, the transparency was worse. In the email communication, the seller could not even get the phone size or color right, the whole experience completely destroyed my confidence in both the seller and the product itself. After an entire week of waiting, the seller still did not even know where the phone was — despite me paying extra for express shipping.
I ended up requesting a full refund because I simply did not trust that I would receive what was advertised, or receive it within a reasonable timeframe.
Would not recommend.
Bought a CN model OnePlus 13 with global flash. Advertised to work perfectly. Phone goes through a boot loop when ever connecting to home wifi or any network drop. Tried discussing with support and they confirmed that it's a software issues due and the device cannot be updated. Thus making it a major fault. They wouldn't agree and refused to offer… Read more
a refund garentee or replacement unless I sent the device back first. Meaning I could be without a phone for months needing to buy a new one in the meantime, but they can also refuse refund or repair during that time leaving me with a $1400 device that I cannot sell or use. So not only would I be out having to buy a new one but they could deny me refund having me be out of pocket. I use to recommend this seller but please do not buy from them.
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I finally got the phone 2 weeks after the order. the phone itself is fine and it actually included… Read more