1,796 reviews
AI reviews summary
The overall sentiment for Beds n Dreams is overwhelmingly positive, with customers frequently praising the high standard of in-store service. Reviewers highlight the staff’s extensive product knowledge and low-pressure sales approach as key reasons for their satisfaction. While the majority of experiences are excellent, there are significant recurring complaints regarding after-sales service, specifically involving delivery discrepancies and the handling of defective products.
Pros
- Expert and Personable Staff: Sales teams are consistently described as knowledgeable, patient, and professional. Numerous customers noted that staff took the time to understand their specific health needs and budget without using "hard sell" tactics.
- Quality and Comfort: Many purchasers report being highly satisfied with the build quality and comfort of their mattresses and bedroom furniture, with some describing the products as "life-changing" for their sleep quality.
- Competitive Pricing: The store is frequently cited as offering better value and more affordable pricing compared to neighbouring competitors, especially during sale periods.
- Efficient In-Store Experience: The showrooms are praised for being well-laid out and easy to navigate, allowing customers to test a wide variety of mattresses in a relaxed environment.
Cons
- Delivery and Service Discrepancies: There are multiple reports of "hidden" costs or unfulfilled promises regarding delivery, such as unexpected fees for mattress removal or the failure of delivery teams to take away packaging as promised by sales staff.
- Poor After-Sales Support: When products arrive damaged or defective, customers have experienced slow communication, difficulty obtaining replacements, and a perceived lack of accountability from management.
- Misleading Guarantees: The "100 Sleep Guarantee" has been flagged as misleading, with customers discovering too late that it may only apply to online purchases rather than those made in-store.
- Assembly and Stock Issues: Some orders arrived in pieces without prior warning or instructions, and others faced significant delays or double delivery fees due to split shipments of bedroom suites.
Verdict
Beds n Dreams is highly recommended for those seeking a professional, informative, and low-pressure in-store shopping experience with competitive pricing. However, consumers should exercise caution by getting all delivery inclusions (like rubbish removal or assembly) in writing and clarifying the specific terms of "sleep guarantees" and warranty claims before finalising a purchase.
My wife I purchased a Edinburgh Medium Queen mattress. We were assisted in the purchase by Maria from the Alexandria store who was extremely helpful & very knowledgeable about the suitability of the mattress to our individual requirements. Delivery was efficient & punctual. My wife & I are delighted with our purchase . Show details
Had a wonderful experience with Faranak who managed to figure out exactly the kind of mattress we wanted. The two mattresses we were sold are comfortable and perfectly suited our needs after the recommended time to let it expand.
It was a good experience up until the delivery guys delivered my mattress. I specifically asked for my mattress to be removed as I live alone and wouldn't've been able to take it off my bed and get rid of it myself. [Name Removed], the lady I dealt with lied to me and had stated to me that everything was all included including the removal of my… Read more
old mattress. For me only to be told by the delivery guys that it wasn't included and that I had to pay an extra $90.00. Happy with my good quality mattress and how the delivery guys delivered my mattress in the time frame they had provided me. But I'm not happy with how I was lied to. I will never be ordering anything from this store again. Everyone, just be weary that you may be lied to when purchasing items from this specific store.
Reviews with attachments
I bought a bed for my aunt who has moved into residential care. It was short notice and the process of moving her was stressful, but the women at Beds n Dreams were amazing. I dealt with Ginika for the sale, (fantastic) and then had follow up questions about delivery. Ginika wasn’t in so I dealt with Judy. She went above and beyond to track… Read more · 1
delivery, and to answer all the questions I had. So pleasant and knowledgeable to deal with. A delightful person and excellent customer service. Thank you, I will be back to your store next time I need a bed and would recommend to anyone.
Elaine was extremely helpful and informative and answered all our questions showing her knowledge of the mattress and brand. Show details · 1
Fantastic dealing with the ladies at belrose, They helped me find the right mattress for my sons new bed Very knowledgeable and friendly Show reply
Very friendly and helpful, great variety and nice pieces. Tristan took care of all our questions and needs and took care of our payment options, love that there's layby. Can't wait for our bedframe pulictured below, thanks guys! Show details · 1
Excellent Customer Service – I went into Beds n Dreams Werribee and had a very helpful team member Syed show me all the beds on display. I must say it was the best customer service experience and I did end up purchasing a bed. Excellent customer service and high quality beds. Very Happy Customer Show details · 1
We bought a king single bed and mattress from here they were very friendly when we bought we had booked delivery and installation and we were told that they will take the rubbish as that is already paid by their company. However, the company they booked for delivery did not take the rubbish. The manager refused to listen saying it was not written… Read more
on the paperwork. Now they are offering me a mattress protector as compensation, but this doesn’t solve my problem of removing the rubbish.
Edit :9th July - I was called by BND yesterday that they will send removal to collect the rubbish and today they came and collected.
Latest follow-ups
Amazing service and great mattress shopping experience – Very happy with our mattress shopping experience and purchase. We received amazing customer service from our sales assistant Baku. She was attentive and helpful, and went above and beyond to get us the best price for the mattress we wanted. We loved… Read more
multiple mattresses in this store, but unfortunately, our preferred mattress the Englander Boston S2 wasn't in stock. Thankfully, the sales assistant worked tirelessly to secure us an excellent price for our second choice of mattress. We walked out happy and satisfied. Absolutely recommend Beds n Dreams for anyone looking to purchase a new bed. The quality and prices are much more competitive than other stores, and customer service unmatched.
Follow-up · Two years later, I am still absolutely enjoying our new mattress. Quality is unmatched and has held up over the past few years. Would definitely go back for our next mattress
Chris was amazing and provided a really great service. As soon as i walked into the store, I received a friendly welcome with prompt and professional service. I wasn't hassled into buying anything but was provided relevant information and advice… Read more · 1
that I needed. I was given time to try the mattress to ensure it felt comfortable, and concerns in relation to my current mattress were listened to and addressed. I'm sure this mattress and bed frame will last years, but when I need a new one, I'll be back!
The delivery service for the items was great, and the bed looks amazing. As for the mattress, wow. We absolutely love it. I no longer wake up with a sore back, and in fact, I struggle to get out of bed to get to work. There is so much storage in the bed that it's perfect for small Sydney apartments. I'm very happy with my purchases.
Thank you so much, Chris for your help and advice!
Follow-up · I have been using this mattress and frame for a year now and they're both excellent. The mattress is really comfy and has softened slightly. The frame is super sturdy and still looks amazing. No complaints at all we love the bed frame and mattress. They even survived a move.
My husband and I recently bought a mattress from Beds n Dreams in Belrose. All the staff were fabulous and extremely knowledgable about all their products. They asked us what we were looking for in a mattress. We had been trialling mattresses for… Read more · 1
over 18 months so had explored many options. I have several issues including bursitis in my hips and shoulders.. Kitty recommended a double spring mattress. We bought the Hypnos Balmoral in Plush and I can honestly say it's been life changing. Yes, the mattress is expensive but it is so worth the investment. I can highly recommend the Beds n Dreams Belrose showroom if you're looking for specific needs.
Follow-up · We already had our own base. delivery was very professional. they took our old mattress away.
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In-depth reviews
The only reason I have given a 2 Star rating is that the "100 Sleep Guarantee" is somewhat misleading. The staff and the service they provided was excellent however, I chose a Hypnos Balmoral mattress in Medium and after about three weeks called the store to see if I could change this to a Plush as the mattress was too firm for me. The answer… Read more
was a definite "NO". Apparently the 100 day Sleep Guarantee only applies if you buy the mattress online i.e. you've never tried it before spending nearly $5,000 for a King Single mattress (I bought my mattress on special but it was still a significant purchase). I don't think they're deliberately engaging in deceptive conduct but they should make it more clear that the sale is full and final.
Maybe prospective purchasers of mattresses from Beds n Dreams should try out a few of the mattresses in store and then order online so that the 100 Sleep Guarantee will apply.
Anyway I was very disappointed with my buying experience, not with my in store staff experience
I am left with a very expensive mattress which is very well made but not comfortable for me. The gentleman at the Mornington store suggested I try a topper on the mattress. I have a lambswool topper from my previous very uncomfortable mattress which I have now put on the Hypnos mattress which does make a difference.
If You are looking for a new Bed and / or Mattress, don’t waste your time shopping around, and spending hours doing so. I did waste so much time, over several months shopping around. If you want EXCELLENT Customer service, great advice, QUALITY product, and the BEST PRICING IN TOWN, GO TO BEDS n DREAMS at Aspley. I eventually found Beds n… Read more · 1
Dreams at ASPLEY, I was greeted by Gary, who is a thorough Gentleman, and is a very professional Salesman. Gary listened very carefully to all of my health issues, he asked me many questions, in order that he could make assessment of my needs and desires, and then recommend the Best Possible solution, for my needs and Budget. Gary showed me several different beds, which varied in both price and Quality. He allowed me to spend considerable time lying on each bed, and assessing it for comfort and features. He did not rush me to make a choice, nor did he pressure me to buy any specific product. Gary simply, very helpfully kept answering my questions and making further recommendations to best suit my overall needs and budget. Once I had calmly decided on the Bed which I chose to purchase, Gary placed an order for my bed to be manufactured and delivered. The whole purchase was a very easy process , and was performed with the best possible standard of customer service that I have experienced in many years. I had cause to call the store a number of times after placing the order and needed to add some various accessories, and sheets and pillows etc. Other staff answered the phone and more than capably assisted me with both my enquiries, and the ordering of goods that I wanted.
On Thursday 18th September 2025, I took delivery of my new AVANTE Fully electrically adjustable Bed Base, and BALMORAL Plush luxury mattress. I purchased this package from Beds n Dreams at the ASPLEY Homemaker Centre. I dealt with Gary in the first instance to determine which Bed I wanted to buy, and also later dealt with other staff who helped me to order additional products. EXCELLENT CUSTOMER SERVICE, EXCELLENT QUALITY PRODUCT, and the very BEST PRICING as well. THANK YOU very much Gary and your team. Alan ELLIOT.
Incredible customer service – I had the pleasure of working with Ritu while shopping for a new mattress for my family, and I can't say enough good things about her service! From the moment we walked in, she made us feel so welcome and at ease. She took the time to understand our needs and preferences, offering expert advice and guiding us toward the perfect mattress. What… Read more
really stood out was how Ritu went above and beyond to accommodate my daughter, making her feel like part of the experience. She was kind, patient, and attentive, making sure we all felt comfortable throughout the entire process. It truly felt like we were treated like family, and it made all the difference in our shopping experience.
Thanks to Ritu, we found the perfect mattress for us, and we left the store with huge smiles on our faces. Her warmth and dedication to excellent customer service are truly exceptional. Highly recommend her to anyone in search of great service and a stress-free shopping experience!
Positive reviews
I bought a bedroom suite yesterday and had a wonderful experience with Faranak. She was incredibly kind, patient, and very helpful throughout the whole process. She took the time to explain all the details and helped me choose with care, which I truly appreciated. Her customer service was outstanding, and she really went above and beyond. With… Read more
such a great experience, I will definitely recommend this store to my friends. Thank you very much for your excellent service.
It was a stoke of luck when we entered Bed n Dreams as we all but giving up in finding a bedroom set which we liked. As all the stores we previously entered we frowned at the lack of designs they had. Christina was amazing giving us space till we decided on the bedroom set we wanted. Not sure who's negotiating skills were better. In the end we all agreed on the price and everyone was happy with the deal. Thanks Christiana once again S.B. Show details
The store manager Pina is extremely helpful and lovely lady to communicate with and work around me to suit my budget. I would highly recommend this store for your bedding, even moving your bedding from one suburb to another. Thank you very much for the great service Pina. Show reply
Negative reviews
Bought a bed and mattress 1 yr ago. For last 6 months had no help and been given the run around regarding a defective mattress. We have had no choice but to purchase a new mattress from a different retailer. Definitely would not recommend this store or the englander brand. Show details
Initially had great sales service from the Mile End Beds n Dreams team who assisted in finding a great mattress and suitable base to keep around the budget provided, unfortunately poor after sales service with despite paying for upstairs delivery this was not explained to the third party delivery company and they almost refused delivery (despite… Read more
stair delivery being on receipt), bed base delivered in pieces, we were not told assembly was needed and therefore not offered to purchase assembly service (which we happily would have paid for if told it was being delivered in pieces…), to top it off no assembly instructions for the bed base and we had to drive back to the store to get the instructions.
We had purchased a bed suite- bedframe, tall boy, sidetable and dressing mirror from the store and paid for it on 2nd March 2025 wanting it to be delivered in June. The salesperson Geoff was very helpful till we made the payment. However when we got the delivery, the tall boy was damaged and dressing mirror had no shelves behind the mirror. The… Read more
delivery guys had raised a request on 18th June to get it replaced and the store, warehouse are giving lame reasons since then. Initially they said that the warehouse is shifting and we were promised to get this on 5th of July after we have followed up with them often. We got a call on 4th saying they wont be delivering the next day(5th) as their warehouse is shifting and they are not able to give us proper delivery timelines. On 5th July after repeated calls to the store, the manager said that they might not have our item in stock while one of the workers had confirmed that they would send us the display item. Today-7th of July we did a followup call and we have been told by the Manager- Dave that he is unable to reach the warehouse (which is absurd. Wondering if they do not have any other means to contact the warehouse?) and the display item is an old model compared to what we had ordered (rolling eyes).
Very unhappy with the response and customer service.
Will not recommend bedsndreams to anyone.
Edit 18/07/2025: We received the tallboy and dressing mirror on 12/07/2025. We got a email in a couple of days of posting this review that they have found the last piece of tall boy and parts for the dressing mirror from their warehouse after they redid their inventory and that it would be delivered on 12/07/2025.
Thank you for taking the time to share your… Read more
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Recent reviews
Great service from the sales team at Castle Hill. The only negative I have is that I need to wait for one part of my order (bedhead) to be delivered for a few months. The rest of my order is in stock and ready to be delivered but it’s a shame my whole bedding set up will not be ready. I will also need to pay double delivery fee which is… Read more · 1
disappointing as it’s out of my hands. Apart from all this I cannot complain about the service I received. They allow you to browse without harassing you & encourage you to lay on the mattresses for a long period of time to really get a feeling for whether it is suitable for you.
Gary at Beds n Dreams Helensvale was very helpful, knowledgeable, and friendly, and helped us find a great mattress. They have a good selection to try out in the shop. Recommended! Show details · 1
We bought a queen size mattress and a single king size mattress. Elisabeth and her coworker were very helpful and knowledgeable. The products were delivered on time and in perfect condition. we are happy with our purchases and therefore recommend this store. Show details · 1
Today we bought our new silent night - onyx mattress from Beds n Dreams Logan. It was honestly the best experience I have had buying a mattress. Melanie who served us had a thorough knowledge of all the mattresses. She listened to the brief and directed us to several great choices. We were given plenty of time to sit and lie on the mattresses and… Read more · 1
make our decision without ever feeling pressured. She has arranged delivery to NSW for us. Now I can’t wait for it to arrive and have a better night sleep!
Melody was an absolute super star at telling us all the details about the mattresses and we ended up buying the mattress and bed frame bc she was so knowledgeable. Show details · 1
Richard provided direct, clear and transparent advice and service during our visit. He listened to our needs and suggested several mattresses based on those needs, aftet testing all the options we settled on a mattress and base option, with Richard happy to confirm stock and work around a delivery time that was suitable for us. We had a great experience and did not feel pressured into making a decision. Show details · 1
Due to health reasons for both of us we decided to purchase an e-bed. We attended the very big stores then called into BEDS N DREAMS at Gepps Cross SA. Steven assisted us with a very friendly, professional and no obligation approach. His knowledge was very extensive and not once was he pushy at all. He listened to what we were requiring of the… Read more · 1
bed and then he highlighted the pros and cons and variations available when deciding the type of bed best suited to our needs. I had intentions of exploring other sales areas but Steven convinced us we should buy from him and we were very happy to do so. We would highly recommend other customers to consider purchases at Beds N Dreams.
Brent's service was incredible, can't wait to receive our new mattress and enjoy a comfortable night's sleep! Knowing what i was after and a budget in mind helps as Brent immediately showed me mattress's in our range and that met my requirements Show details · 1
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