Best Furniture Shops

I'm really satisfied with the product quality and your best service

Tuyen was very helpful no one could solve my problem unless she was there

I am extremely disappointed with the customer service from Nick Scali. After purchasing my lounge, I was contacted and told I had to pay the balance… Read more

within five days of delivery. However, the delivery date they gave me was completely unsuitable.

When I explained that I wasn’t available on that date, I was basically told, “Too bad.” Instead of offering a reasonable alternative, the next available delivery date was another 10 days later. It seems the customer is expected to work around their schedule, not the other way around.

Once they had my money, there was very little interest in providing good customer service or finding a practical solution. The whole experience has been frustrating and disappointing. I expected much better service from a company with Nick Scali’s reputation

Ashley was fabulous. Very knowledgeable and fixed my sofa for me. Show details

Both staff members were friendly and polite, did the job well, communicated clearly

Highly recommend our sales person Sharyn from Eureka at Mt Gravatt store, very helpful , and informative. Great communication with all our needs.... thankyou... it made buying our new dining suite very enjoyable:) Show details

Good, friendly, helpful, timely service ! Great value for money products. Show details

Dimi was great and did exactly what one would expect. They helped us find the right Dining table, chairs and coffee table Show details

Product purchase was well handled (no sales pressure applied) and the delivery was absolute first class - went well above expectation Show details

The staff was really nice and showed us all the beds Show details

Purchased wrong colour item prior to cataract surgery. Explained all this to customer service requesting an exchange to the colour I should have… Read more

clicked on & completely refused my request. Very disappointed with their service as most companies have return or exchange policies cy.

The Klein Dining Chairs arrived earlier than expected. Visual inspection of the packaging showed no damage. The chairs were found to be unmarked… Read more

and in excellent condition. No assembly required. I am very happy with these chairs, and they are very suitable for their intended purpose.

Carpet – Just ordered one of their new carpets(2mx3m) Quick delivery but the carpet is cheap nasty fleece/velvet fabric glued to a backing, like upholstery… Read more

fabric. It's more like a blanket. False advertising as this is a FABRIC rug , not a carpet. The dogs will enjoy their new blanket. I'm still looking for a real rug!!

I purchased a bed suite and mattress from this store and, to be fair, the products are good quality and the salesperson who initially assisted us was… Read more

friendly and helpful. Unfortunately, that’s where the positive experience ended.

While the furniture itself is nice, the finished product feels different from what I saw in the showroom. The mattress also sits much higher than I expected, which was disappointing.

I was originally told in March that my order would arrive by the end of May. As May came to an end, I hadn’t heard anything and had to contact the store myself, only to discover there had been a delay. No one had bothered to inform me. Had I not called, I doubt anyone would have updated me.

The communication and customer service throughout the process were extremely disappointing. I was the one who suggested a solution when only part of the order was ready, yet it was made to feel as though the store was doing me a favour by arranging two deliveries, despite the delays being entirely on their end.

To make matters worse, I paid for delivery and assembly of my bed suite, which included the bedside tables. The tables were delivered unassembled, and I was later told that I would need to attach the legs and handles myself. That is not what I paid for and is simply unacceptable.

After spending around $5,000, I am very disappointed with the unnecessary stress and lack of customer care. The products are decent, but the after-sales service is poor. My advice to future customers is to get every promise and detail in writing.

Overall, good products, but very poor customer service. Unfortunately, I would not recommend this store.

We have purchased two beds and two mattresses from the store and we are particularly pleased with our dealing with Roman and Amanda who made all… Read more

efforts to make us comfortable and patiently explained the features and even guided us carefully about what we should be be looking for in the items we wanted to purchase. It has been a great experience and we look forward to the delivery of the stuff we ordered

Good instore customer service Very poor delivery service Unprofessional and very unhelpful

Our experience with Replica was 5 star. Our experience with the delivery courier wasn't quite as positive. The issue was when and where the delivery… Read more

was placed. If this part of the order was improved, the experience would have been 'top hole'. The parcel was well very packed.

In the process of purchasing 2 power recliners. Found Roydon at Morayfield most informative. Gave us lots of info without being pushy. Would recommend him for future purchases. Show details

Bought a great mattress salesman Rami was very knowledgeable and let us try a few different ones till we got one we wanted very happy with the experience Show details

The bed is excellent, all the electronics work perfectly. But in fact I should like to to compliment the staff who were very helpful, both in the… Read more

shop, and when they came to install the bed. The young men were polite and explained exactly what I had to do. I appreciated their attitude very much.

Perfect gentleman and install was very good. Sorted out problem for getting 3mt cupboard in into place. Very happy with Antony and his helpers. Kerrie from the shop was very helpful as well.

Linda and Denise go above and beyond. Fantastic service’ Highly recommend! Show details

Staff were pleasant helpful and professional. No pressure selling, just informative detail on products. Show details

DESKY ARE CRIMINALS DO NOT BUY FROM THEM.They fake 'signed' the order as delivered - as in faked my signiture! I got a copy of it via automatic email... We now have to pursue them legally. Show details

Never again! – Ordered carpet in Oct. Now Dec. Order acknowledged but not one piece of information about delivery received and no delivery. Surprise surprise… Read more

all links to Zanui info have been and are dead and the site is removed. A change of ownership is no excuse for slack supply chain performance.

Bought thousands of $ with Zanui so far but no more and I advise you to also search out alternatives.

Now, there's no way to contact the company, the website is removed. No email or contact link, nothing!

This is is a scammer business and with new owners will get doubtlessly get worse.

Says delays up to 10 days because I'm remote(ish) but that was more than a month ago.

A company's internal dynamic is irrelevant to purchasers. Raise a ruckus and vote with your $$$ … go somewhere else.

Simple!

The quality is appalling - in parts of the sofa bed I purchased the foam has collapsed and is in pieces. It’s poorly made either way questionable… Read more

quality and methods. Can’t be professionally cleaned because there is no tag identifying materials used anywhere on the sofabed. Be very careful - a very dodgy brand I am very disappointed

We were really excited about the lifely radiant natural mattress (queen). However after unboxing and setting it up we noticed a significant sag into… Read more

the centre of the bed. When sleeping on one side you feel like you are lying on a diagonal and going to roll into the middle of the bed. We gave it a few weeks to see if it would flatten out but it didn't. We emailed the company to organise a return but they said they required a video of us both lying on the bed so they could see that we were rolling in. We purchased this mattress after moving to a new state and didn't have anyone we could ask to come and take a video of my husband and I in bed! Shortly after my husband had to suddenly fly back to our home state for a family matter and was gone for almost 8 weeks. He has since returned and to deal with this mattress, i now sleep in the spare room and he sleeps on the new mattress because it's not so bad if just one person sleeps in the middle of the bed. But it's completely unusable for both of us to sleep on. The edge of the mattress (about a foot or so around the whole edge) is hard like a plank runs around the outside of the mattress. And when we're both sleeping on it, it feels like sleeping on the side of a hill (or a valley, i should say). We are not heavy people, I'm under 60kg and my husband is 85kg. I would not recommend the queen size of this mattress for two people, and honestly, not honouring a return policy unless you get a video of us lying on the bed is pretty ridiculous, i don't know how we even would have taken one to accurately show the slant. If you do purchase, be wary of the return policy. I attempted to write this review on their website but it simply would not display. Only their 5 star reviews appear to submit. Ended up posting the review but gave it 5 stars so it would display. Was taken down later that day.

After moving house, I wanted to refresh my furniture and spent quite a bit of time researching brands that matched the look I was after, clean, warm,… Read more

natural, and modern, without blowing the budget.

B2C Furniture kept coming up during my search. The reviews were excellent, the products looked great online, and I liked reading how many customers found the furniture easy to put together.

To be sure, I visited the Parkdale showroom and was honestly impressed. The pieces looked even better in person, and I was lucky enough to visit during their May sale. I still took my time and spent the next few weeks visiting other furniture stores, but I kept comparing everything back to B2C. The quality, texture, design and overall feel were just on another level for the price.

A month later, I finally made the decision and purchased the Siesta Beige Sofa Bed with Storage (Right Chaise), along with the Casa Hardwood Extendable Dining Table and Casa Natural Hardwood Dining Chairs.

I'm so glad I did. The pieces have completely transformed my home and look exactly as I had hoped. Great quality, great value, and a really positive buying experience from start to finish.

This definitely won't be my last purchase from B2C Furniture. I already have my eye on a few more pieces and look forward to adding to my collection in the future. Highly recommend.

Have bought several items from James lane over the last 2 years.In general we have been fortunate with these items and have found them to be of… Read more

relatively good quality, mostly we shopped in store. Delivery drivers in particular we have found have always had excellent customer service. However, our most recent experience with the online store and warranty dept was disappointing. I was shopping online for some bedside tables and ordered some from James lane. They were delivered about a week later and we realised immediately on delivery that there was discolouration and damage. The light wood and rattan material had large vivid yellow staining, and obvious damage to the bases. It looked like they had been used before, or potentially were floor stock. We called James lane customer service immediately who told us to email, which we did. When we emailed they put us in touch with their warranty department. We sent clear photographs, explained the damage and requested a refund, however they refused this saying it wasn’t considered major damage. Despite escalating this multiple times and pointing out that as per fair trading, even if there is multiple small damages this amounts to major damage and we should be entitled to a refund. They continued to say that yellow staining was a by-product of their manufacturing process, and that they didn’t agree we should get a refund. There was no mention of staining or potential discolouration on the website when we bought the items e.g they were not sold as distressed wood. In fact the light colour and finish of the items was a key selling point. The damage to the bases affected the balance of the units and could cause damage to flooring beneath. We made this clear but they glossed over it with no real answer except that they would not allow us to return the items. We explained we buy a lot from James Lane and would accept a credit note for the value so we could buy an alternative, but they also refused this which we felt was totally unreasonable. After a week of going back and forth with them and several escalations they offered a $200 partial refund for us to keep the tables, but given we spent $1000 on these tables and they were damaged we did not want to keep them and didn’t feel it was a satisfactory resolution. When you spend this much money you expect the items to arrive in brand new and perfect condition. Even if you buy beside tables from Kmart for $60 you can return them! Overall, it seemed like they acknowledged the damages/issues but wanted to keep the money and not take accountability. Disappointing that we have bought so much from them, but we will absolutely not be shopping with James Lane again.

We ordered an Amalfi Pot with stand at an extremely good price on 27 May and it was delivered to Perth on 15 June. However, one of the legs of the… Read more

stand was found to be damaged. I emailed LivingStyles immediately and received a complete replacement on 6 July. I cannot speak highly enough of the efficiency with which my issue was resolved. And the Amalfi Pot looks great with the plant we bought.