Bestjet.com

It was a horrible experience ever… – I paid $250 penalty for cancellation, it was vietnam airline and they gave a refund right away but bestjet hold my money over 6months,and tried not to give me back

Corrupt and unethical company – Booked flights for 3 members of my family. Had a last-minute flight change (for myself). They changed the flight for my mum instead! I had to pay more than $2000 in total for THEIR mistake and when confronted via email they wouldn't respond and when I messaged them on their Facebook page they blocked me. Wouldn't even send me a tax invoice. SO… Read more

CORRUPT AND HIGHLY UNPROFESSIONAL!! I don't understand how people work for this corrupt and highly unethical company and go to sleep at night. You guys are going to hell!

Airline refund accepted by Bestjet, but not passed on to customer - ME! – A flight with SilkAir was cancelled and a refund paid to the agent, Bestjet, more than 6 months after they went into liquidation. They have processed the refund but not returned it to me! Is that corruption? Totally dishonest and basically THEFT! Show details

Action Group for Bestjet Fiasco – There is an Action Group formed on FB for all of us that have been affected by this Fraud of Bestjet It is a closed group so if anyone would like to join Please send a request on Bestjet Fiasco Action Group

shock! – I have used Bestjet many times and had some amazing deals. I had no idea they were shonky as I've recommended Bestjet to friends. I hope that most customers get their flights or money back. Thankful that I didn't have any current reservations but I very nearly did.

Unable to contact Bestjet – Needed to contact Bestjest re flights to Bali in June. Phone disconnected and website down. I contacted Malaysian airlines directly to confirm that our ticket were still valid. Yes they were thank godness. I suggest to ring airline directly. Show details

Bestjet – I booked flight on 15 November 2018 through bestjet. I didn’t know that my ticket was cancel until I try to check in 24h be4 departure. Call singapor airline , no ticket in their system . Already pack , bought a lot of stuff, organise hotel n s1 to pick up .turning to be a nightmare. Can’t buy a new one as well as during Easter time ; fully booked n a new ticket with AirAsia would cost close to 3k.what a nightmare. Show details

Terrible Bestjet!! Wonderful Cathay Pacific!! – I didn't know this agent is closed I was trying to online check in because I am flying 2 days later but I couldn't do online check in I called Cathay Pacific then told me the agent was closed I was shocked because I didn't know anything about it until now and No refund But kind Cathay Pacific issued new ticket for me with no charge I can see my family in Japan as I planned Thank you very very much Cathay Pacific!!!! Show details

BestJet Scam agency – *Do not book through them* Thankfully this company has gone into administration. Our flights were “refunded” directly to them and did not inform us or refund us for our flights. They have stolen our money and seeking a refund through our insurance and bank. We are on our hooneymoon and found out there are no seats for us and have been forced to pay for an another flight. Crap bestjet. Avoid them. Show details

Crooks and Dodgy Best jet – Did the booking on 1st November 2018 to Delhi via Abu Dhabi. They never did my booking yet charged my credit card for the full fare. I found out about there scam upon arrival at the airport by the airline Etihad Airline Sydney. I had to rebook the flight at high cost. Warning others about this Best jet. Please stay away. Show details

Stressjet – Just like previous reviews, I am a victim of the Bestjet downfall. What sucks is that my ticket was actually issued however, China Airlines are yet to determine whether they’ll honour it or issue a refund... and if they issue a refund, it’ll go back to whomever is responsible for Bestjet’s affairs... not me, the consumer. A total nightmare! We… Read more

need harsher regulations for third party agencies. I feel sorry for those who have lost holidays, or missed out on Christmas holidays with family/friends. Fortunately my loss wasn’t quite as hectic as many previous reviewers.

Dodgy deals between Bestjet and Emirates Airline – I had similar situation with Emirates Airlines. Tickets were issued through 'Bestjet' , paid in full to Emirates. Bestjet went into administration ( bad or good, it just happens in business) . The problem is that Emirates 'refunded' the tickets to Bestjet ? . Very dodgy deal ! to my understanding, an eTicket is a contract between me as a consumer… Read more

and the Air line as a supplier. Any change in the condition must be with my approval. Emirates SHOULD NOT refund Bestjet directly UNLESS there are dodgy deals between Emirates and Bestjet

Dont use bestjet – Cancelled my flight with BestJet because i couldnt fly.... gave a good 4 weeks notice.... they held my refund for 12 weeks ( so they could use my money for interest) then only refunded me half of the fare.... never again will i use best jet... I had a similar experience with Expedia... cancelled my flight.. . They had the refund in my bank account in less than 24 hours.... I always use expedia now... there service is the best

Where's my money? – I booked with them on 08/12/18 and received an e-ticket on 17/12/18. THE NEXT DAY they went into administration. My flights were cancelled and I must now rebook my tickets with singapore air. BUT....Where's the refund? Where's anyone's refund? How can I get this refund? I'm four grand out of pocket and can't rebook tickets with NO funds. Absolutely HORRENDOUS business practice.

Why isnt ANYONE doing ANYTHING about this scamming people?! – we need to get $5000 back. because of bestjet, my family cannot see my grandparents both in a nursing home, they can vaguely remember us, we need to visit them!! Korean Airlines also cancelled our ticket without us knowing at all! not eve ONE email or message letting us know what happened to the ticket! We arrived at the airport, and the people… Read more

there told us our plane ticket has been cancelled. We are so angry and so upset at bestjet and sorry to all our family in Korea that apparently had a surprise party all planned for us. I am so upset, like most of the people leaving reviews here. my grandparents are waiting for us. my sisters. my brothers. my aunts. my uncles. my friends, my memories.

Ticket still valid no problem – Hi!! I'm back to review this for Bestjet, the reason I give 1 star is because of what happen which i was so scared and for others who have to face the invalid ticket/ticket issue. Today is my departure day and yep I was very worry during those 20days but every thing work out fine. My ticket is still valid and no problem with it, I'm just happy… Read more

that I'm so lucky that I didn't have any problem like others with the ticket that I brought from Bestjet and for those who still have to wait till your departure day, keep checking the status of your ticket through the Airline website or make a call and check. I did both way but I wasn't 100% sure still but today it did prove that everything was ok. Wish everyone best luck.

Bestjet Refund!!!!!!!!!! – I booked a flight from Sydney to Jakarta by Garuda Indonesia airline which is cost $773,76. I did not get E-ticket and it made me feel strange. So i decided to find out about Bestjet. They are collapse and i never get any response. Since i want a full refund, i read some review said we could get the refund back as long as you paid with credit… Read more

card.

I went Commonwealth Bank and report this as a fraud & told them about my story. They asked me to attach some documents that supporting the cancelation of my ticket by bestjet. A strong evidence could give you more opportunity of the full refund. They said it will takes 45 days working.

Today i just got the full refund, i tooks only 4 days.

I hope it will help you guys who fall into the same case as me

Worst service ever – I booked etihad airways paid $850 but no confirmation of my ticket whatsoever. 10 days till flight .worst ever . Their website is not working cant even contact nobody and ask for a refund.

Bestjet Fraudjet – We had exactly the same thing happen to us. We were issued a ticket from Singapore Airlines and we also got to choose our seats. But now Singapore airlines wants us to pay the whole amount plus four hundred dollars more and they will honour the itinerary. We will then have to claim the money initially paid to Bestjet from Bestjet. How ridiculous… Read more

is that. How can Singapore Airlines cancel a non refundable ticket without even getting our approval. We hope to take this up legally.

J Wright

Melbourne.

Same issue, I cancelled ticket in October 2018, confirmed and got confirmation code- no refund till – I cancelled ticket in October 2018, confirmed and got confirmation code- no refund till now. It was shocking that this Bestjet now collapsed. How can we get a refund?

Worst company - 0 star - Ripping off money and disappearing overnight without informing customers – I booked a ticket to Delhi and had to cancel that because of some circumstances. I was supposed to get refund since last 4 months. They told me that they will refund by first week of December but never refunded. Seems like they were well aware of the company closure and were misleading customers. Confused where to get the refund back from as their… Read more

numbers, website everything is shut down. Should we just trust the airlines websites from now on and discard n number of websites offering airline tickets ?

Bestjet – I booked my flight through Bestjet from Sydney to India (Delhi) the booking was confirmed and the Airlines - China Southern also confirmed but after a month the tickets were cancelled. I spent $800 and I don't know if that will be refunded or not. Never Ever use any Bestjet.

Could see this coming a mile off! – Back in July 2016 ASIC was investigating Bestjet for fraudulent activity. I knew then that the company would eventually flop and fortunately never went near them again, especially after learning that Michael James and his family were involved with it. Even if I hadn't known about their shady past, a simple Google search would have made me steer… Read more

clear of the company anyway. Do your research before plonking down loads of money with an online agency. And Skyscanner is just a search engine. They have nothing to do with Bestjet, and in fact removed the company from their website on December 20, 2018. Buyer beware!

Garuda – I booked 2 return tickets to Bali through bestjet 16/12/18 according to Garuda they are still valid but should call back next month to check again... I called them again yesterday and spoke to another rep who said the ticket would only be issued if it had been paid for (we know that this is not the case) there is a FB action group called the… Read more

bestjet fiasco group it's worth going on if you have been affected. My tickets were issued by the Wynyard travel group (sister company) and not through CVFR ticket agent!! Who are the ones that are cancelling all of the tickets to try and claw back the monies owed to them from bestjet... these guys are more criminal than bestjet in my opinion.

Join Bestjet Fiasco Action Group on fb – Like thousands of others I have lost thousands of dollars by having e-tickets cancelled with no refund. Even if you have secured a charge-back from your bank please consider joining this growing “closed” Facebook group (currently over 1700 members) so we can compare information and support each other.

Do not purchase with this website – We booked the ticket from syd-bkk and paid through CC on 7/11/18, received eticket and confirmation. On 22/12/18, I called EK to confirm the bookings and found out that our booking has refunded to Bestjet but not to our bank. We left without explanation. Luckily I purchased it from Commonwealth CC and I reported about this transaction. As of today… Read more

4/12/19, I got email from the bank, advised me that the money will be refund to my account within 3days.

PLEASE DO NOT USE THIS WEBSITE EVER !!

Just bloody un-Australian mate – My partner and I booked two separate bookings in Oct 2018 from Perth - Belgium, returning Rome to Perth for June/July 2019. Our friends are getting married so we wanted to book ahead and get a ‘cheaper’ deal. We spent just over $4000 total and put the flights on my credit card. I’ve used BestJet before and Skyscanner so I didn’t think something… Read more

like this would happen - how naive I was!

About a month or so later we got an email from BestJet which looked like a scam the way it was written, and it asked us to check our bookings and then not to cancel them? It was weird. It then asked us to email x, y and z to state that we still wanted our bookings. I ignored it until we got a phone call today from Emirates saying my partner’s booking was cancelled and sure enough, we looked online on the Emirates site, punched in the booking ref and it was gone! We were also cautious not to book another flight over the phone, in case this was some super elaborate scam and indeed it wasn’t someone calling from Emirates but a fraud (although we googled their landline and it said it was an Emirates number).

Next we called the bank who, by no surprise, have had multiple cases exactly the same as mine pop up. They said thousands of people had been affected by this and thankfully we lodged a case to refund the BestJet transaction which we placed on my credit card. ETA for potential funds being returned could be 10-45 business days. We’ve since bought a new set of flights for my partner direct with the airline (which were about $500 more than the original) and are still waiting to see whether my booking is cancelled too.

All in all, a terrible and unfortunate outcome for all involved. I hope we all receive our money back but more importantly, can go on our planned trips!

For those who are affected that paid through a credit/debit card, seek reimbursement with your bank – I've quickly contacted my bank after reading the news but I didn't have too much hope. Unlike few others, I wasn't even issued an e-ticket for 3 weeks until they ran away... was falsely promised that it was 'prioritised', then 'urgent' and finally 'it definitely is going to be processed today' which happened to be the day it vanished! Which, after… Read more

reading many of other's reviews, seems to be equally as dodgy and deceiving to issuing out a ticket and refunding it. I've contacted my bank on the 20th, and I've just got a call from my bank (Commonwealth) that refund process will take place and I will definitely have my money returned within 5 working days. So for those who used your debit or credit card, there is still good chance to see your hard earned money returned.

This experience however, will not deter me from searching for budget prices. There is nothing wrong trying to save a little extra money. What shouldn't have happened however, was the falsely advertisement of such a dodgy company as a highly reviewed and at the same time, 5 star rated on Skyscanner. They are just as deceptive and share responsibility for such mishap.