BHF Couriers

WARNING: Do Not Trust This Company with Your Money I strongly advise against using this company. I sent a package and was quoted $225, which I paid by credit card. The package was delivered a month later, but I was charge extra $245 without my permission. When I contacted them, they claimed the extra charge was due to the package being… Read more

overweight by 4 kg. I asked for a new quotation for the same day and destination, and they confirmed it should only cost an additional $10—bringing the total to $235, not extra $245.

Despite repeated requests, they refused to refund the overcharge, offering excuses instead of a solution. I have now sought legal advice and am prepared to take this matter to small claims court.

Important: Do not use your credit card with this company. Be very cautious—they do not honor their quotes and can charge you more than agreed.

I was charged an additional $200 on top of what I already paid. When I first contested it they claimed it was that my measurements didnt match the estimation. When I went and checked, it was 5cm out on one side of box. I wrote back and said I can see the error, but felt that $200 for 5cm and .01 discrepency of total parcel volume seemed excessive.… Read more

They came back to say that I didn't pay for door to door service. I re-ran the quote through their website and found the problem.

During the online booking, I selected a home address. But on the next screen of the website, when the quote appears, it defaults to a "depot-to-depot" price, without it being obvious that the service level has changed or that you need to manually update the selection before proceeding.

If you don't double check the fine print underneath, you will hit "select booking" and not realise that you are paying for depot to depot rather than door to door, then they will slap you with an additional fee.

I contested it with their customer service- but they did not budge.

I have since read several reviews on google for this company, stating the same problem happened to them. They have since disabled their google reviews, so I can't add my review.

It feels very misleading.

BEWARE!!!! Read reviews on Product Review.com before considering this terrible service. Wish I had read the reviews before I decided to use this company. Right from the start…rude, unhelpful and bullying staff! Delivered my package at the quoted price of $258.50 then once delivered I received an email advising they had deducted an extra $112.86… Read more

from my credit card (without my consent) for incorrect dimensions. My package dimensions were correct and verified by a 2nd party. States on their website that they can charge you extra, if your dimensions are incorrect but when I asked for proof of this there was no response. I have lodged a complaint with ACCC & Dept of consumer affairs instead. If you must use this company take photographs of all your dimensions before you send anything with them.

Great service BHF – I needed to send my personal items from chuwar QLd to Adelaide and BHF where great from the moment i called right up to delivery they helped me Work out how to pack my items and also helped me on how to measure the box The box arrived fast and on time. Show details

very caring crew – sent a tree up over Christmas and with all the holidays was going to take upwards of a week, the lady made sure it was in a cool airconditioned space when it went to Brisbane via Sydney from Melbourne, said tree arrived in good condition 6 days later, thumbs up Show details

Fantastic Price, speedy delivery and ease of communication & tracking!! – Fantastic Price, amazingly quick delivery of my 100kg tiles from Melbourne to Gold Coast (2.5 day turnaround). Great communication throughout the entire process and easy to contact. Will definitely use again and have referred this great company to my friends!!! Show details

I should have read all the negative reviews before I used BHF Couriers - because all the one star reviews are absolutely right. It took 5 working days to get my small parcel 7kms. At one stage I was told it was lost, then it had been directed through a capital city almost 100km away, then that it had been delivered (it hadn't), then it was on its… Read more

way, then they didn't recognise the booking number. After several phone calls - because they constantly told me they would ring me back - and they never did - I found it had been delivered. The person who received the parcel said it was ripped and damaged - "like it has been tossed around a lot". Luckily, nothing inside was broken. This cost me $89!!! And when I objected to the cost, they basically said "tough luck, eh?" Do not use this company!

They were the cheapest, but ultimately we threw 6k down the drain using them. Goods arrived a week late, with severe water damage that destroyed the goods. Our customer notified us of the issue outside of BHF's 48 hour claim period (which was not on the invoice or email chain), and so they have wiped their hands clean of the event. Buy cheap, buy twice they say... Show details

Fake Couriers Run by Fake Adults – Do NOT use. Rude, abusive, condescending scammers. Once they have your money the goal posts change very quickly and pick up and delivery times keep extending — basically they will pick up, transport, and deliver whenever they get around to it. These people do not deserve to be in business. They lie, they are disorganised, they are rude and… Read more

obnoxious. I requested a refund since they hadn’t even picked up the parcel by the third day and did manage to speak to the “manager” who agreed to refund my money, but not until I demanded it.

But then I got a call from “[Name Removed]” who said “you must have a lot of time on your hands” — the insinuation being that I had no right to complain, and because I got a refund by quoting the right consumer laws, and because I replied to an email which insinuated that it’s all somehow my fault? I had to hang up on him because he wouldn’t stop — after which he sent me a telling not to contact BHF again as it was I who made that call and not him. However their “no refund” policy alone is illegal here in Victoria and consumers need protections from scammers like BHF. https://www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/business-practices/store-policies/no-refund-signs#:~:text=Generally%2C%20consumers%20have%20a%20right,store's%20refunds%20and%20returns%20policy.

Terrible service, fed multiple lies by staff – If I could leave no stars I would. Truly appalling service, DO NOT consider this company when booking a courier. I was fed lie after lie about my courier ‘being on his way’ for from 12:30 to 3:30pm. I had rung several times already that day starting at 10am to make sure he was ‘on his way’ as promised. He wasn’t. I really don’t think it was until… Read more

I rang again at 12:30 that they even rang a driver to book the job! So at 12:30 the consultant scrambled to get a driver, telling me I was guaranteed pickup within the next two hours. There was no pickup. Many phone calls later with a very rude ‘manager’ ([Name Removed]) I still was told a NEW time that the driver was going to be there. He came over an hour later than this. [Name Removed] (?) aggressive response was ‘I should have paid extra for a confirmed pickup time’ I was never offered this service in the 9 times I rang BHF.

Expect to be DOUBLE CHARGED weeks later!! – This company, as others have said is a scam. I sent a 4wd lift kit to Sydney. I dropped it at the depot. It weighed 70kg. In the last 3 days I've been charged an extra $90 plus for an overweight item. In an email it says the item was registered as 120kg, not true, registered as 70kg. Actual weight according to them was 148kg. Over double the… Read more

actual weight sent. I've contacted them for an explanation.....nothing. it's a shame that it looks like they double charge often. Lesson learnt. Avoid.

Do NOT use this company if you want any form of customer service – If I could give no stars I would! I purchased an item that was quite expensive from a company in WA. I was contacted by the seller and advised that for some reason even though I had paid an extremely expensive delivery cost which was quoted by the website to be delivered to my home, I was asked would I pick it up from a depot that was no more… Read more

than 15 minutes from my home. I questioned why it wasn't delivered to my home as per the purchase and never got a reasonable answer to that. Anyway the next day I received an sms from BHF Couriers advising my parcel was at their depot 78km from my home which for me is 1 hour each way on a good day on the Bruce Highway and if it wasn't picked up within 2 days I would be charged $100 a day storage. I called the seller, who then contacted the company and it was arranged for it to be delivered on the Friday just gone, I believe the seller had to pay an extra cost for this to be delivered to my home. I was advised I would need to be home to assist the driver in lifting the item as it was 35kg, they could not give me a delivery time but the driver would call when he was an hour away. As I never received a further tracking number and was just advised by the seller that it should be delivered by COB on Friday, I called BHF to confirm delivery would be effected, but they did advise that it could be after 5pm. Later in the day, I had a missed call and voice message at 2.30pm advising that the delivery could not be completed due to driver being blocked from accessing the pick up point and that delivery would be effected on Monday. I called back immediately and asked for the delivery to be changed to the Tuesday as I had an appointment on Monday and could not guarantee to be at the premises on Monday to assist the driver with the lifting of the item. They confirmed that it would be delivered on Tuesday but just for my own piece of mind I called BHF again Monday morning at 9am to confirm delivery was scheduled for the Tuesday so I could be home to assist, which was confirmed. Imagine my surprise when I returned home to find the delivery just under my carport, where it was in full view of the street where it looked like it was just tipped off the truck as close as they could get to my carport. I then had to move this by myself so I could get into my carport properly. Interestingly, after being advised I would be contacted by driver an hour before delivering, there was no missed call or sms message advising they were on the way.

scammers – This company is a total scam, they quoted an initial price of 108 AUD, until 2 weeks later they charged me 240 AUD extra for no reason, more than 1 month ago they do not respond about my refund. Be careful with these kind of scammers. Show details

They will scam you! – Scamming business, underquoted initially, once delivered they automatically charged an unauthorized amount through PayPal. They claim incorrect dimensions but all of our boxes were bought from Bunnings, same dimensions and less than 25kg as per the initial quote request. Read the contract, they state that they are allowed to charge whatever extra… Read more

they want without your authorization. Make sure you do a chargeback through your bank, raise an ACCC complaint and consumer affairs complaint, let's close this shady business down.

Beware - Rip Offs - avoid these people – We organised for these couriers to pick up a heavy floor rug which is a family heirloom. It was to be picked up from the Illawarra & delivered to Canberra. We paid approx $385. They did not pick up on the three days as promised. Our son ended up delivering the rug to Canberra. These people have blatantly lied to us & refused a refund. I hope they… Read more

feel good ripping off a terminally sick woman. [Name Removed] from this organisation was extremely rude. They are money hungry & dishonest, horrible people. If anyone else has been ripped off as we have please make a complaint to Dept Fair Trading. This company is very well known to them all for the wrong reasons. Nasty, dishonest pigs. KARMA

DO NOT USE TRUST ME – I had to up n move to Victoria and struggled to find a courier that would post my stuff, when arrived the box was half torn and my monitor along with a couple other small precious breakables.. I’ve noticed a couple things didn’t arrive either. They make you pay by card over phone which means they have your card on file which they say they can… Read more

chatge you for any “extra costs” such as weight blah blah waiting to see if they do anything.. they also make you agree to their terms and conditions with one of them being that they hold no responsibility for any damage in the process.. I had fragile all over the box and the fact they still managed to break my stuff just shows these cnts have no fkn professionalism whatsoever pretty sure a dirty little scarab owns the business too so fck you dogs for charging a me a fortune just to fck be over anyway.. DO NOT USE THESE FELLAS they deserve their business to be closed!!!

Slow delivery. Terrible service – We organised a next day delivery with BHS. Were initially told to expect delivery around lunchtime the following day, then 3:15pm, then 4:15, then 4:45. Eventually it turned up. When contacting the service number the 'service team members' were vague, not helpful and not understanding. This company is NOT to be relied upon for anything important. We will not be using them again. Show details

The worst freight company in Australia – Absolutely pathetic company. Customer service is less than pathetic . They will tell you what you want to hear despite the reality. Avoid at all costs. They are only a freight broker , not a freight company. I can not say what I really think! Worst company I have ever delt with period. Absolute scumbags Show details

Terrible service, would avoid at all costs – Sent 20 boxes interstate as I was moving. 12 arrived two days post pick up. Four arrived in batches up to one month later and four never arrived. Many objects in the boxes that did arrive were broken. After a years worth of complaints and discussion with BHF, they left it that I could take up legal action if I wished for compensation for the goods… Read more

they lost. Very poor costumer service and no compensation received for significant losses and damages.

6 weeks still no package – 6 weeks ago package was paid for to be delivered. Still nothing After calling up multiple times no one is able to help, they say they don't have a tracking number or anything, so just a waste of $130, do not use BHF Couriers Show details

I wish i had read the reviews on this mob – I was quoted a price and paid with my visa card. All appropriate information was given eg ... weight dimensions etc. 6 weeks later i get another $134 taken from my credit card without any consent, only to find an email telling me so. I was gobsmacked they had done this. It seems to be a recurring thing with this company to do this. When i rang… Read more

i was told the parcels dimensions were larger than i had stated. Do not make my mistake. They asked me to send them a photo of another box 700x350x350. I thought they were joking. When querying it they wouldn't listen to me but kept interupting the conversation. Stay clear of this mob!

Very sloppy and fishy company – I used BHF the first time to freight my luggage from South Australia to Victoria. I chose the depot-to-depot method and on the day I have to transport my luggage to them, after my payment it took 8 calls before I can receive the labels to stick to my luggage. They said I had to pick up at destination depot within 3 days but I waited for 4 days… Read more

and called and was told I could pick up next week without waiting for their message. The day before I picked up I called again and learned that I need a Consignment number to pick up (which they didn't tell me in my last call).

10 days after I picked up my stuffs they sent me another extra invoice charging me another 50% of the original invoice claiming the weight is 2.9 instead of the declared 2.0 cubic meters. This is blatantly illegal as they suppose to check the weight before they accept my luggage and I was very careful to weight and declare them (usually declare a bit of extra for the safe side).

Do not use this company, not only they are very sloppy and unprofessional, they will charge your credit card indiscriminately and arbitrarily.

perfect delivery – I'm good at reporting when things go wrong. I'd been quite concerned by the reviews on couriers for transporting a windsurf + sails etc. 40kg, 3m long. not many wanted to transport it or for a large amount of money. BHF did it. no concern. minimal quote. no fuss about the windsurf not being wrapped 'goldstandard' (it was in bubblewrap and solid… Read more

but no handle, no cardboard all around, nor in a crate like some wanted... the overall parecl was delivered promptly (3 days from Sydney to Mackay) . congrats BHF !

Fast, economical and reliable – I have had to return to Brisbane from Olympic Dam in south Australia seeing as Marx McGowan will not allow me to return to West Australia. I had some friends collect my bags that I had left in a Hotel in Perth They wrapped them up and I called BHF Couriers for a quote. I gave BHF the dimensions and weights. They promptly responded with a Quote… Read more

which was very reasonable, and I arranged for BHF to collect. They picked up my bags promptly on the 15th of Dec 2021, they arrived here in Brisbane on the 23rd, Door to Door in 8 days. My bags were in excellent condition, and I am very happy with their service. Top marks!

rouges- extra charges with no evidence supplied – This company is SCAMMING you.Whilst the package was picked up on time and delivered I was then charged almost the same amount again with no communication and no evidence of the alleged difference despite requesting an email outlining the difference they allegedly found . They are not cheap so would not use this company again and would warn others not to either.DO NOT GIVE THEM YOUR CREDIT CARD! Show details

Great freight service...if you do the right thing – No sooner had I booked our freight delivery from Darwin to Sydney through BHF than I read these negative reviews online. I was understandably nervous. I rang BHF to make sure we wouldn't have the same experience and I was assured we wouldn't. However they did say that nearly all of the issues came down to customers underestimating the weight… Read more

or measurements or both of their goods.

So we followed their advice and were VERY THOROUGH. Measuring to the exact centimetre and weighing precisely each item, writing it down and photographing every box and suitcase with the cosignment note for each one well sticky taped in place.

And the result? My experience was 5 star all the way...great service, on time and everything done with a smile. No overcharging and nothing too hard.

So take my advice, make yourself responsible; do the right thing at your end and you shouldn't have any problems. Quite the opposite, you should have a great experience.