Big W

Absolutely terrible service and no accountability! I ordered a tempered glass screen protector online from Big W Marketplace. Opened the package and found a shattered screen protector. Tried returning it to Big W, and was informed I could only do so online as it was from a 'third party'

I purchased a Devante gas oven cooker from BigW Online, on 30/05/2026 2 weeks later it still hasn’t arrived See attached pic !! BigW use a courier company called Team Global Express, now these people might be the issue as almost 2 weeks have passed and no one seems to know where my order is !! So I’m rating both BigW Online and Team Global Express as extremely unreliable, 1 star is being generous !! Show details

Order a recharger for the electric scooter. Arrived today and looked like the rats have been chewing on it. Didn’t have to open the package. It just saw it all fell apart. I think it must’ve been caught in a conveyor belt or something, but the 240 V lead has all been stripped with exposed wiring. Big W really need to do better.

I ordered a cupboard and it was shaky when it was assembled. I have a young child and home and requested to return it. After more than a month of going back and forth they refused to allow a return even when I have sent multiple videos of how dangerous the cupboard is from ADVWIN. They eventually offered a measely $30 refund on a cupboard I paid… Read more

$289.40 for including the delivery fee and basically told me to go make a complaint if we are still unhappy. There is a serious lack of care for their customers and their experience. I have been going to Big W regularly and going forward I will be boycotting this company. Its tragic how they over a small amount of money they are willing to lose a customer for life.

BigW marketplace customer service doesn’t rate at all in my opinion as it’s absolutely disgraceful. Received damaged scooter in box, wasn’t told when it was going to arrive, nobody was home at the time and was left by Hunter Express couriers outside my garage damaged. It took over 2 weeks for BigW to finally agree to have it returned and only when… Read more

I threatened them with the Ombudsman that they agreed to refund me in full. I would never buy anything online from BigW so buyers be aware of the pitfalls when purchasing online. I would NOT recommend it!

Poor and disappointed in the way things are dealt with should be able get money back if you have a faulty item

I would rate this negative stars Have a damaged product Big W says that is our what ever store No I brought it through BIGW web page Now I need to create a google drive account to send them a picture of the fault I am following the cleaning instructions Not happy

Clearly the wellbeing of my child is irrelevant to a giant like Big W. My wife purchased a pair of $35 school shoes on my card. That week my daughter wore the school shoes for the first 2 days and after I fetched her from school I noticed the paint on the "toe caps" was already all lifted. I took the shoes and kept them until the first… Read more

opportunity I would have to return to the store for a refund. Less than a week had passed when I returned to the store which is 10km out of my way.

The service desk staff member, [Name Removed] inspected the school shoes and the receipt and then offered an exchange or refund. I pointed out that it was likely that another pair would result in the same way and opted for the refund. She processed the refund and asked if the card I was presenting was the card purchased with. I ignorantly pointed out that its a digital card because my wife had lost my card to which she said then it cant be that card but needed to be the original physical card. After a bit of back and forth she called the manager, [Name Removed] who kindly allowed me to record on my phone for the record that should someone purchase anything from Big W, exit the store, lose their card and return at a later date for a refund then Big W would under no circumstances ever for any reason whatsoever refund that patron. Regardless of the law their policy demands they will never refund someone. [Name Removed] then proceeded to tear up the refund slip.

I don' have the time nor do I believe that I should bear the cost of 2 trips expressly for the purpose of purchasing 1 item and the cost of that item when my expectation was that that item would last at least last until the end of the year. That's 40km and a pair of shoes because Big W stocked a bad pair of shoes. It's not a big deal to a billion dollar company but its a financial and time problem for me and my biggest concern and clearly the least concern of Big W is my child's wellbeing.

I wonder if Big W is not concerned with their policy in any way which contradicts the law. Under the Australian Consumer Law (ACL), which applies in Victoria, a business may ask for proof of purchase, but it does NOT have to be the original card.

Seller: PRIME CART from bigw marketplace Giantz pressure cleaner will not start. Never has. $400 straight theft. I expect a brand new petrol engine to actually work. Out of the box WILL NOT START Do not buy, PRIME CART seller is making it a nightmare to get a refund. Show details

We received a new sports top today, from Intimate Brands on Big W Marketplace, that came already stained by what looks like fake tan or makeup around the neckline. The stains are both on the front and back. As if it has been worn before. The top in question was in a non-resealable bag that needed to be cut or torn open, then unfolded to find the stains. We're pretty disgusted and disappointed.

Damaged items and damaged packaging, and this was a resend from the first damaged order, how pathetic and completely unacceptable. Delete my account, I will not be paying big w anymore of my hard earned money.

Ordered some very important items through BIGW and paid for the priority shipment. I waited at home for this as it was coming today, when I received an email saying that Delivery Completed. Hmmm, no it wasn't, so I telephoned Team Global Express. They informed me that it was delivered to a town 75 kilometres away, and someone named "Nick" had… Read more

signed for it. I looked at the proof of delivery photograph, and well, have included it here. Team Global Express told me to either go get it myself or contact BigW, as there was nothing more they can do for me. This was a PRIORITY shipment, and is now in the hands of Good ole Nick who just scored himself my parcel!

got a damaged tv item would not replace or refund no help our fault.

Why is the website insisting I complete my profile? All I want to do is browse to see what's in stock. Any page on the website defaults to the attached.

Ordered some simple garage shelves on 27-Mar. As far as I am concerned, I ordered from Big W as one order, yet they split it into two orders. 20 days later, there's only one portion delivered and I already left a review about that delivery, where Hunter Express just dumped the damaged package in front of my building. But the second part has not… Read more

arrived yet and there are no meaningful updates on the tracking site.

Why can’t Big W deliver goods from the place where the order originated, i.e. Perth in this case. It is hardly some exclusive and rare furniture! Why do they have to deliver that FROM THE OTHER SIDE OF THE CONTINENT?! And with tracking “updates” just stuck in limbo, forever “in transit” with no other info, and some bogus arrival dates that make no sense. If it arrived to WA on 8-Apr, why has it still not been delivered on the 16-Apr???

I bought cusion for my back pain support, bad quality cusion too soft. Not supporting back pain at all. Useless. VERY DISAPPOINTED!! With Big W customer service. Their chat bot called DOT Is helpless. I can't return it and get full refund. I bought from Big W online. Show details

Do not buy this sofa bed from Big W Marketplace. It cost me 711aud and It’s extremely uncomfortable and broke easily!!! completely not worth the money. On top of that, I couldn’t even leave a review for the product. This feels very misleading, and I’m really disappointed and frustrated that my hard-earned money went to such poor quality.