Bonds

Usually buy everything online. Went on a rare shopping trip and walked by a Bonds outlet. Found a pair of trackie pants that fitted well. Sales lady was very bubbly and excited to tell me they were on sale. How exciting! Wore them once and they stretched right out of shape in under an hour. My kids lived in bondsuits as babies in the 80’s. My… Read more

hubby and I both lived in bonds undies. Not anymore. They are absolute cheap rubbish at exhorbitant prices. Better off shopping at Shein or Temu.

Will never buy bonds again! Have always been a loyal customer of bonds, however. Recently all the socks and jocks are just rubbish prone to holes within weeks ,unlike the days of old ! Am wondering how a company can possibly decline so rapidly .

Purchased 6 pairs full brief cotton underwear in size 18. When I wore them, they were so tight around the waist & legs that they pressed into the flesh, & literally made me feel sick. I persevered hoping that with wear they would stretch but no… Read more

luck. I now find out that Bonds has changed their sizing (is the new sizing to fit small Chinese/Vietnamese people?). The quality of the materials used is very poor & thin as well. It deteriorates after a few washes. I have been wearing Bonds products since birth (I’m 65). My parents grandparents & my children wore Bonds products. So disappointing & a shame that was once a great company has degenerated to producing rubbish & it’s not cheap.

I bought a tracksuit from which after a couple of wears was found to be defective, I emailed Bonds 3 times, nobody ever bothered getting in touch with me to find out what my complaint was about although I did mention in my emails that the material… Read more

was peeling. It has been now months and still no reply, just as if nothing ever happened. I had better quality tracksuits and cheaper from Kmart, and this is where I will go back in the future. Bonds can now go and jump.

I know bonds gets a bad rap, but i've found many of their products are actually quite good! they wash well and last, especially for such a low price. sometimes, you will come across inconsistency issues. sometimes, the underwear style is the same but when it comes, it's a complete different cut and material feel, which can be frustrating. and… Read more

sometimes they discontinue items i really love. but other times, i'm surprised at the good quality. their 40% off sales are awesome. i just wish for their clothing they will be a bit better with sizing, like not everyone is model height (so pants are usually way too long, or shorts will sit funny on an average height girl).i hope they look at their reviews and make further changes and improvements.

I just want to say the Bonds Outlet in Forest Hills. Is the best the young ladies in the store was so polite n friendly. I suffer a mental illness n bad anxiety full of tattoos. N never did the judge or treated me with disrespect. Their names are Bonnie n Charlotte thank u so much. U made me feel good. Keep up the good work. I didnt buy another… Read more

but the store was so bright clean n beautiful. It was so welcoming. PS. Pls BRING BACK THE RIB ITSY BIT UNDIES. SORRY IF THATS WRONG

Just want to say I had the most fantastic customer service experience at the Bonds Bayside store. I went in looking for a particular item which I couldn’t find, staff member Noel was so helpful and went out of his way to source two pairs of pyjamas I was looking for. I was blown away with how genuinely kind and helpful he was and went above my… Read more

expectations. He took my details and called me back the next day as soon as the store opened like he said he would and organised my items to be held at another store to be transferred to my address for free. I went the next day to the Frankston store and the lovely staff member Bee was also so sweet and welcoming and finalised the transaction for me. Within an hour I got notification that my items were being sent with Australia post. I’ve never written a review before, but the customer service I was shown was incredible and the two staff members deserve recognition for their genuine customer service. Thank you so much Noel and Bee from Bayside Bonds, I very much appreciated your help and was impressed with how kind and great at your job you are. Will definitely come back in store to see you again!!

In the past Bonds underwear used to last for years. In recent purchases, holes will start appearing within a few months. I’m quite disappointed with the lack of quality control from what used to be an iconic Australian apparel company.

Track suit quality has declined dramatically. Quality is total garbage. Trackies purchased over the years would, with minimum wear and moderate washing, get six or seven years of use. Trackies purchased in late 2024, with the same wear and washing, after 18 months are literally covered in holes and falling a part. makes a lie of this corporates… Read more

claim of sustainability. Fast fashion is not sustainable. They are just interested in the consumer buying more product and increasing their profits.

I have had very satisfactory experiences at the Bonds store in Robina Town Centre QLD. However, today (1 pm,18 May '26) at the Bonds store in Paddy's Markets (Sydney NSW), I had a less-than-satisfactory experience. I was struggling to find what I wanted; the Mens' t-shirts were not well organised. When I eventually found the one I wanted (heavy… Read more

duty, black, size L), it was right at the back of the rack, in a corner, behind other non-t-shirt items. There was visible shop soiling along the edge that had been resting on the clothes hanger, and worse, sitting on the clothes hanger for so long, a hole had been worn through the fabric on the tip of the shoulder. I took it to the sales assistant, who up to this point had been ignoring me, and I said this was what I was looking for but this one, obviously, was defective and I would not be buying it. She did not seem interested, shrugged her shoulders, and went back to what she had been doing. She did not offer to try to find one for me in saleable condition. I will not be bothering to visit Bonds at Paddy's Markets in the future.

I am shocked a product like BONDS has gone downhill. Quality and width of elastic on underwear’s in hardly few months has stretched. Also they have made the waist band elastic smaller to save money! I have followed washing instructions. BONDS doesn’t want to help. Goes to show the poor customer service. Today I received an sms giving me 50 bonus… Read more

points? such an insult. They are missing the point I need a replacement for the inferior product. I DONT NEED BONUS POINTS. I REPEAT SEND ME A REPLY PAID I WILL SEND THE POOR QUALITY UNDERWEARS FOR A REFUND OR REPLACEMENT. I CAN SEE THEY DONT CARE.

At the end of last year, I purchased quite a bit of clothing for my elderly mother from Myer. Among them were six pairs of Bonds Cottontails Full Briefs (which is all she has ever worn). I would have bought more but it was all I could get in her size (22). I am now glad I was not able to get more because it has been a very disappointing… Read more

purchase. Within eight weeks of purchase, three of the pairs developed holes in the fabric and were coming apart at the seams. I examined all the briefs I purchased and noticed that, according to the labels, the ones made in China were the problem. The ones I purchased that were made in Indonesia are fine. When you compare the fabric they are made of, there is a distinct difference in quality of fabric which was not apparent until after laundering. Needless to say, I am very disappointed, given that I paid $17.99 per pair, which is not cheap. Bonds used to be a good product when they were made in Australia. Such a shame they compromised the quality by moving manufacturing offshore. I do not expect to pay $17.99 for cheap rubbish from China which deteriorates after a few washes.

I placed an order on the Bonds website and after nearly two weeks it still hadn’t been shipped. I had to chase them up myself, only to be told that they couldn’t fulfil the order and would need to cancel it and issue a refund. What’s frustrating is that I shouldn’t have to be the one following up just to find out my order can’t be supplied. If… Read more

they knew they couldn’t fulfil it, they should have contacted me and processed the cancellation proactively rather than waiting for the customer to ask. It makes you wonder how many orders might just sit there if customers forget about them — which is very common with online shopping. Payment gets taken, but no goods are shipped unless you chase it up. Really disappointing experience and very poor order management.

Has anyone else noticed a decline in the quality of Bonds underwear? I remember when a pair of Bonds boyleg hipsters lasted for nearly three years before they would stretch out of shape but they'd never get holes in them. The last two years every set I've purchased has lasted about three to six months before getting holes in them, requiring… Read more

replacement. This is typical of companies these days. Reduce the quality but hike the price. This way you have to replace your knickers every three to six months as opposed to nearly three years which earns them at least six times more the profit, probably more, simply by reducing the quality of the product. This is a well known marketing scam that started over a hundred years ago with the light bulb - they figured out by reducing quality and ensuring the light bulb burnt out faster than the original bulb did that sales would increase and since then companies all around the world have copied this business model . I'm disappointed that Bonds have followed in the same footsteps. I believe this marketing technique is very dishonest.

One of the rudest most unprofessional companies in existence. Bonds sent me complete wrong order, asked several times for a postage paid return label so I could send them back they refused. Asked for my order to be sent and they refused. They send me about $200 worth and I had ordered $20 worth. Tried to do the right thing and return. After may… Read more

emails with customers service getting no where. Lodged a complaint, the person who manages complaints only concern was photos of wrong order to show warehouse and that customer respectful to staff. What a disgraceful bully of a company. Horrible culture, had to fight to get the correct order sent and in the end gave the wrong order to st Vincent's as bonds just too st^pid to provide a return postage label. Very odd approach to customers, they just dont care.

Bonds website is cr#p. Always sold out of the most productive sizes. Short on colour range. No long sleeve t shirts. Not the Bonds I grew up with a wide range of choice and colours. Everyone boycott Bonds products. When I grew up they were Australian owned now they are owned by Hanes which is a subsidiary of Hanes USA So the yanks have screwed… Read more

an iconic Australian quality Brand.

Let’s all get together and bring the real Bonds back. Boycott the whole online store and retail outlets of their boring range.

Terrible service and ordering. This will be my one and only time I buy from the bonds website. It’s been over a week and my order still hasn’t been processed. Sent in a website chat box query about it and it was just a generic auto reply I think saying order are usually processed within 2 or 3 days. Hmm that’s cr#p. An email saying there’s a… Read more

delay and they are getting processed as quick as possible would go a long way in reassurance but no, not even that!

I rang them today to find out what’s going on with my order and was told the Black Friday sales were popular and it’s taking some time to get the orders outns they are working overtime,how laughable. Definitely not good service. I wish I had read the reviews before buying from this company. I definitely would have gone elsewhere but never again.

I thought buying from a well known brand that’s been around a long time, they could be trusted but nope.

I have been buying bonds for years. Just out of habit. You see the undies half price at coles or woolies and think it’s a bargain. Both for me and my son. Here’s the thing: the cotton is very low quality (just look at the weave and thickness) and the elastic always begins to give out after a month or so. After about three months, they're basically… Read more

saggy and faded and you have to throw them out. I bought some more expensive underwear (three times as much) and did a comparison. The weave of the cotton is at least twice as dense and the elastic is three times thicker. Side by side you can just tell how cheaply made the bonds undies are. I waited for the sales to get the expensive undies (they were $30 for three, because they were less than half price—$70 for three at full price) but they are so much more comfortable (night and day!) and look so much nicer than bonds. Seriously, that tighter weave and thicker and broader elastic makes a huge difference—and your downstairs is worth it. I expect they will last at least three times longer, just from the look of them. I could be wrong but I doubt it. Bonds are incredibly poor quality these days. I reckon they just rely on brand recognition and people being in the habit back from the days long ago when they were alright. Fifteen bucks seems like a bargain for five. But if you have to do that every couple of months, and you're not even that comfortable, it's not a bargain.

1 Star (would give zero if possible) My experience with BONDS online orders has been consistently terrible. It genuinely feels like no one is actually processing orders. You place an order and… nothing. Days go by with zero updates, zero movement, and absolutely no sense of urgency. After checking the reviews, it’s clear this isn’t a one-off… Read more

issue almost every review says the same thing: no processing, no communication, extremely long delivery times. For a major brand this level of inefficiency is shocking. Where most online retailers can process and deliver orders within a couple of days BONDS is still taking an unreasonable amount of time just to start processing. It’s beyond frustrating and completely unacceptable.

If you need your order within a normal timeframe, don’t bother. Nothing changes here and clearly no one is addressing the ongoing problems. Very disappointing experience from a brand that should be doing much better.

Soooo disappointed over the years! Goodbye Bonds for men. Many decades of purchasing instore and then online. Quality has gone so far downhill it's embarrassing to wear the Bonds label. Thin crappy fabric and waist bands that stretch, dry up and quickly disintegrate! Also have become ridiculously overpriced beyond justification. Have discovered Kmart/Target brand better quality and better value for money. Show details

I'm so disappointed with the quality of Bonds Ladies Cottontails. I've been buying these ever since I was old enough to buy my own underwear (I'm 75 now). Each time I buy a new pair the material is thinner than the previous pair. It's a joke. Bonds used to have such a good reputation. It's a shame. Please don't skimp on quality to avoid price increases. Show details

Purchased ladies chesty bond singlets on 23/9/25. Worn and washed @4 times. Side seam coming about, 20 cent piece sized hole. Very poorly made. Will be in the recycling bag long before they are worn out. Won't purchase Bond products again. Show details

Bonds were loved by everyone. Australian cotton like European cotton is the best quality . Your decision to make your items in others countries like China & India has destroyed the quality standard. Going cheap to make money and not keeping a standard will cost your brand in the long run . also Who gives work overseas denying your own in Australia of work & creativity .????