Bosch HSB745256A

Absolute rubbish – 2 x sets of door hinges replaced , 3 x gaskets replaced now only the fan function works, all burners work. I had to tell my wife no more repairs you can not polish a turd. Replaced with a Smeg. just no more Bosch Products , even power tools. No no no no. Show details

perfect and fast – Me and my coworkers bought this for our office about a month ago and we love it. When the description says "Extra Large" it's not kidding, the capacity of this machine is huge. We use it all the time to cook our lunches, bake cinnamon rolls for breakfast, and cookies for our fellow workers. It cooks evenly and efficiently, and the turbo convection… Read more ·  1

feature will speed that up even more. My only downside is how the door is constructed. The design is such that the door stops when the handle touches the counter, it will go far passed 90 degrees if you have narrow counters or have it sitting on top of a microwave like we do. This hasn't caused an issue, it just put extra stress on the door and glass.

Hinges - HELP – Hi there We bought the same oven four years ago - love the oven but our door in the past 6 months slowly but surely wouldn't shut. We have now purchased some very strong magnets to keep it shut but this is not a long term solution. Have called Bosh appliance stockists and given the serial number and they said they can't get replacements. We… Read more ·  2

are in Christchurch, New Zealand and would love some help on this as I love everything else about this appliance.

Same hinges different ending! – New Bosch purchased about 5 years ago - as usual had to wait a few months for delivery after payment. After a year or 3 my door wouldn't seal properly. Being lazy i didn't get around to having it looked at - just used a stool to hold it shut when using. Finally went to store where it was bought to find out who could repair it. Had the… Read more ·  1

shock of my life while it was being repaired - came home from work to find my kitchen all on the deck and bits of my wonderful Bosch stove all over the place - poor man had to practically dismantle the whole stove to get to the hinges to replace them!

Large bill followed and we phoned Bosch NZ. to discuss this. The service could not be faulted - very nice man who obviously new what he was talking about told us to take account back to the serviceman and that they should phone Bosch NZ and ask for "support services" and that "the least they could do was pay for the parts".

Was also assured that the new hinges were superior to the old ones and should last.

Terrible product. Should have been recalled – I paid good money for this as I have always bought Bosch in the past. I expected to get at least 15 years out of it. The hinges and the rubber oven seal failed within the first few years. I replaced them at a cost of about $600.00 a couple of years ago. Now the hinges have failed again. I logged a call with Bosch, and they say they can’t do… Read more

anything about it. So instead of paying another $500.00 to replace the hinges again, which will fail after a couple of years, I’ve decided to dump it and buy another brand. I am so annoyed that I’ve decided that I will never buy Bosch again. I’ve just gone out to Miele and ordered a new dishwasher as well to replace the Bosch unit I have. I will NEVER have Bosch again.

Bosch HSB745256A Rubbish Hinges – Hinges replaced and have now failed for the 2nd time. Bosch is completely unwilling to help so we are up for another $400 or so to replace the hinges. Made an offer that we could purchase a new Bosch oven for 55% discount. Sure thing based on the experience to date with this Bosch oven we are sure to purchase another one. Don't ever purchase Bosch kitchen products, they are junk. Show details

Bosch slow to take responsibility for defective product – The hinges failed on my oven with very limited use like most people here. Obviously defective but person I spoke to at Bosch told me they would not do anything because the oven is now a few years old and I don't have a receipt. This is despite basic Australian Consumer Law saying you can claim directly from the manufacturer if goods are not of… Read more

acceptable quality (https://www.fairtrading.nsw.gov.au/buying-products-and-services/repairs,-replacements-and-refunds). After applying some pressure the Bosch rep assured me someone would call me back in 1-2 days but, unsurprisingly, this has not happened.

It is one thing for Bosch to discontinue a bad oven but to not take responsibility for the bad line they sold and pretend they don't have responsibility for a bad product if you don't have a receipt is bad for their whole image as well as being against the law. Of course, smart of Bosch to discontinue this oven so fewer people read their reviews but I think I will go looking for a site that allows me to review their customer service and compliance with Australian Consumer Law guarantees.

Rightly discontinued! – Moved into our house 18 months ago, and realised shortly after the oven door was not closing fully. It has deteriorated to the point that we now have to push a chair against the door to keep it closed. I would like to have the hinges replaced but with the 2 hinges from Bosch costing $283.37 and a service person to replace them at a call out fee of… Read more

$150 plus $100 per hour, this is prohibitive to having the door fixed!! Having read the many reviews posted on this site, I am reluctant to go ahead and replace the hinges, as it seems that the chance of the hinges failing again is high. I would have thought that Bosch would offer the hinges at a more reasonable cost, as the hinges were obviously a fault with this model. I can only imagine the profit that Bosch has made from supplying all the new hinges for this oven...staggering! Dilemma, replace the hinges and risk them failing again or buy another cooker?

Bosch has dropped the ball with this oven!! – Bought in mid 2011, started using in mid 2012. Door wouldn’t close properly after 2 years but heated the kitchen nicely. Had hinges replaced for $400. 2 years on and the convection fan failed leaving us with a non convection oven from the 70s. Put up with that, now in 2018, the hinges have gone again sadly just as winter has ended. Off to… Read more

Harvey Norman on the weekend to buy anything but a Bosch.

We will however miss a warm kitchen area next winter.

Buyer beware of Bosch products – It looks like the only smart thing Bosch has done is discontinue this product. Purchased in 2010; hinges replaced in 2015, element replaced in 2017; hinges now gone again. Quote to repair again is nearly $500 from authorised agent. This is a stove that is in a beach house, used only on weekends and holidays and there is only the two of us! I… Read more

thought Bosch would be a good product but that is not the case. i sent a complaint to Bosch. Response was thrown back at me for justification.

Oven Door Woes – Unfortunately, my husband and I found out that the door does not seal on our oven after purchasing our new home. We are disappointed by this, and to see that it is a systematic issue in addition possibility of future alternative issues (after reading other reviews). We were excited as all appliances are Bosch, but now are expecting a wave of issues and frustrations.  Show details

Terrible Quality! Not Fit to use the Bosch Name! – Bought this dual fuel range cooker in 2012. By early 2016, the door hinge has failed completely. It was out of warranty and but I pursued Bosch NZ under Consumers Guarantee Act. Bosch NZ came to the party and replaced the hinges at no costs to me. Costs was $450 for parts and labour. Then in early 2017, the back heating element has burnt out.… Read more

This was with domestic light use of the oven. This time it cost me close to $500 (parts and labour) to get the element replaced. It was expensive fix and it needed two people to get the oven out to replace the element. Two major faults in less than 5 years !

We bought this range because of our previous good experience with Bosch 60cm oven and dishwasher. Caveat emptor, this range cooker is actually made in Italy (under OEM) if you look carefully and not by Bosch Germany. Stay away from Bosch range cooker !

Poor quality from Bosch – I've bought a lot of Bosch appliances over the years because I don't mind paying a premium for quality. Unfortunately I'm not sure Bosch makes quality appliances any more. Equally I don't think their service backs up their products (let alone complies with Australian Consumer Law). I bought this oven and like many others here have had a litany of… Read more

issues.

I've already had to replace the hinges like most here...clearly this is a known issue and rather than leaving consumers to fend for themselves Bosch should come to the party and address the issues through a service notice or simply helping those who ask (rather than offering to sell them parts).

I also have a failing door seal. The fan element has been replaced once (and when it was being replaced the insulation had also become brittle to the point of falling apart), the rotisserie motor has failed, and now the fan element has failed again.

Not a great experience for a 'quality' appliance.

Don’t buy a Bosch – What a rubbish appliance! To think that I actually used to recommend Bosch to people. I’m an electrician and I’ve put up with this oven for a few years now. I’m so over it. Hinges, gas igniter, fan motor, element and now again... another fan motor. Replacement parts are so expensive to purchase. The oven was expensive by comparison to start with.… Read more

If you have one of these ovens I feel your pain, If you don’t... do your self a favour - buy a different brand! Bosch have lost me and all my clients will follow!!

Poor hinge design, poor seal design, oven stopped working after 6 years – My parents renovated their kitchen in 2011 and decided to go with "quality" Bosch appliances. What a mistake that turned out to be. Within the first 2 years the hinges become loose, but the tech insisted it was normal. Then the door seal broke but this was a simple replacement job. However, now the oven won't power on at all. Their previous oven lasted four times as long and wasn't even a well-known "premium" brand. Go figure!  Show details

Bosch HSB745256A – Hi, I'm Another unhappy Bosch HSB745256A oven owner. Door hinges faulty and always opening. Having to keep closed with a chair. I've got young kids and always have to keep a lookout around the oven. Igniter has also failed on one burner. An expensive oven should not have a basic flaws such as these. If any one from Bosch is reading, I hope to hear from you and that all these reviews show that there is a issue that needs be fixed for everyone!  Show details

Disappointed with Bosch – Along with everyone else, I too have had issues with my Bosch oven HSB745256A The seal was the first to break, then the hinges and now having problems with the gas ignition. Wondering whether just to give up and purchase another brand or to get these problems fixed. Not happy with Bosch having paid over $3000 for the oven and their customer… Read more

service is none existing ( tried to call them numerous times ) gave up after waiting over 30 minutes. After reading everyone else's comments it's disgusting that there was no recall on this product, and disappointing as Bosch used to be a brand you could trust.

We were so excited to have a new kitchen after 25 years of marriage....2010 Bosch was our choice be – How disappointing our Bosch gas starter has failed and the door We shouldn't have put up with it for so long......just found this site Fail fail fail fail fail fail fail fail fail fail fail fail started after 4 years you would think a Bosch product would last and last But this didn't happen Our Bosch dishwasher seems to be okay But the range hood lights failed early on too  Show details

The Mighty Bosch Fails Big Time - Faulty Hinges – Having purchased many Bosch power tools and appliances over the years was one of the deciding factors of purchasing this cooker. That was a big mistake. I've owned this cooker for 4 years and progressively over that time the oven-door hinges have weakened to the point now that we can longer use the oven, in fact it wont even shut anymore, rather… Read more

it stays open a good couple of inches. I contacted Bosch recently and asked about replacement hinges and was told that it would cost me $180 to replace!! I stated that this is a design malfunction with inferior hinges, which the salesperson insistently denied to be the cause, therefore implying that I was to blame?? Well how rude is that? Reading previous reviews about this faulty component, it seems I'm not the only dissatisfied customer. Bosch needs to lift their game and HONOUR it's unhappy customers by offering FREE replacement hinges. This is not good kudos and a sure way of leaving us customers with a bad resentment to their blatant lack of respect.

Door hinges problem! – Bought in 2010. Several years later had hinges replaced by service company. Hinges again failing, door not sealing properly and heat escaping. Now I see it is a common problem I may just buy new set off ebay and try to fix myslef, as from memory it was about $350 to fix last time. Wish we'd bought a Miele when we bought our washing machine and drier!  Show details

Don't buy a Bosch Oven – DON'T BUY BOSCH. I read a number of reviews worldwide about this safety and dangerous fault. Not happy with our Bosch HSB745256A. Same as Annette's review ".... Although we purchased 2011, it wasn't installed until 2012-13, and we've have been having trouble with the door not closing properly...." although mine started quite soon after initial… Read more

use, 3 years later and it now fails completely.

It seems it is a known safety concern, yet this morning in talking with Bosch, they claim they do not know about any real fault. However some appliance sales sites now claim the part is no longer available and the Bosch sale agent noted "they have a new part", but could not tell me that if it was due to a recall on safety?, or the sheer number of faults, complaints they're had? But the sales person noted that there is an apparent new part..Mmmm???. Why is that because the other parts fail?. I can only hope that this part has been re-designed to resolve the issue. As I stated that "I don't want to face the same issue, failure of the part to perform its task and hold up and seal the oven door, if I'm to purchase it."

".....Shame on you Bosch! If you are aware that the hinges for this model are not up to par, you should be replacing the hinges free of charge." If you are still unaware after 5-6 years of complaints... then god help those who are injured due to your lack of customer care. Even with my skills to replace a known faulty part I'll be slugged $179.00 for parts. Learn to address your faults and you wouldn't lose customers, put customer safety first. Regards Mark Robinson.

Another Victim of the door and igniter problem – Built a house in 2011 and decked out the kitchen with all top (most expensive at the time) Bosch appliances including this freestanding oven/stove. First, one of the igniters on the stove stopped working....bought a manual lighter as a "workaround". Sometime last year the oven door decided that it will no longer remain closed and at random times… Read more

flop open. have small kids in the house so I put child locks to keep it closed but the oven is useless as a result.

Went looking to see if I could find what might be the problem and stumbled upon this site....surprised how widespread the issue is.

Pathetic build quality from what is suppose to be a quality brand, paid so much money for such a terrible product. Never even heard of hinges failing on ovens before. Not sure I'm keen on forking out hundreds for hinges that will likely just fail again. Will be weary of buying Bosch in the future.

Time to seek redress under the Law – Hi Bosch Official. I see that you are diligently replying to the consistent feedback that the HSB745256A does not meets its obligations under NZ Consumer Guarantees Act and presumably also the same legislation in Australia. Rather than repeat the list of faults for this appliance. This review is to let you know that I am referring this case to… Read more

the Ministry of Business Innovation and Employment in NZ - I am hoping that this case will be brought against all retailers in NZ who still continue to sell this faulty appliance. I will be copying this email to the retailers also, so that they are on notice.

Don't buy a Bosch HSB745256A – Same issues as everybody else on this site describes. The HSB745256A oven has hinges that won't hold the door closed. Also have a problem with gas burners not burning properly. Contacted Bosch, they advised who to call for service. Service person advised there is nothing that can be doe about the hinges because they are a poor design, and the… Read more

burners are also difficult to clean. Advised to get rid of the Bosch and buy another stove. Contacted Bosch, told they would return call, and depute multiple contacts, still waiting. Small ladder propped against oven door has ben the solution for past two years. Still waiting for Bosch to call.

Our oven door falls open – We seem to have similar problems. We have a bosch dishwasher that we are very happy with but our oven HSB745256A has hinges that won't hold the door closed. It has been good for a few years but we did need to replace the ring element. We have to use blue tack or a chair to keep the door closed and it's very embarrassing when friends come over. We are not happy with the life span and think it should last longer.  Show details

Very disappointed – Hi We purchased the oven back in Harvey Norman and the hinges could not work. Once the oven was hot it would not close. I called Bosch and they were not cooperative. So I called Harvey Norman where I had bought the oven and told them that I was going to return the oven to the store. Harvey Norman staff called me in and together we called Bosch.… Read more

The oven was replaced with the same model and within a year it had the same problems. I called Bosch many times and all I hear is we replaced the oven and there nothing we can do. I am now stuck with an expensive oven that I can't use. It is very frustrating to have a new home with this beautiful looking oven that is useless. Just a decoy in the house All my other appliances are all Bosch. They're fine except this oven

Agnes

October 19th 2017 Update: Defective product

Back in February of this year, I complained about the hinges of my oven. Bosch sent someone in May of this year to fix the problem. Last night as I was cooking and the oven got hot, it opened and this time the hinges came off. We were extremely lucky that my two year old was not near by. I just wonder when will Bosch start listening to the clients and replace their defective products. Why do they keep using the same cheap hinges that do not work. Now I have a wide open oven in the house which I can’t use. It’s a safety hazard in the house. I can’t remove it because it has a gas cooktop that we need. I am asking Bosch to just do the right thing and replace it with a safe oven.

Agnes

Hinges went and now an element – We paid extra to put in a good quality oven when we renovated our kitchen in 2011. Over time the door wasn't closing properly and it got to the point it didn't close at all. Having previously used Bosch customer service (and it wasn't great) we opted for a local oven repairer due to cost and time (as it was out of warranty) $320 later with Bosch… Read more

hinges it's closing perfect and now it's stopped heating (which Im assuming is the element...to say I'm not happy is an understatement. When we chose Bosch we assumed we were paying for quality. I'm now going to have to organise another visit to get this new issue addressed.

Very disappointed but hopeful for a resolution – Hi, I am also an owner of the HSB745256A /02 model (FD9102) No. 003871. I always believed in Bosch products because I understood it to be quality workmanship, especially considering it's a German product/company. So as you can imagine being German myself I must say I am beyond disappointed. Having read numerous reviews it is clear to me that… Read more

the hinges for the oven door are sub par quality.

My wife and I were newlyweds when we bought our house and renovated our kitchen to customise this oven to slot right in. I am the main cook at home so i wanted a quality product that suited my cooking needs.

So we thought we contact Bosch directly to get this fixed only to be told it's a chargeable repair, which frankly is even more disappointing to hear. For a long time I stood behind quality german products (Including Bosch) even convincing my wife only to now find out that you are opting to repair this faulty product but charge me for it.

Considering the profit margin that bosch would have received i am extremely unhappy. If someone from Bosch could please contact me to get this matter resolved post haste I'd appreciate it.

Vielen Dank (Thank you)

Paul

Hinges broken obviously a systemic issue - same issue – Similarly to the post by Dave, I just bought a new house and the hinges on the HSB745256A Bosch oven don't keep the door closed. After reading the other reviews it is obviously a design fault with the oven. So Bosch do I go straight to Fair Trading or do you stand by your products and fix this yourselves?  Show details

HINGES FAIL FOR THE SECOND TIME – Our oven hinges have failed for the second time, costing us hundreds to replace. This is clearly a manufacturing error and I would like Bosch to replace the hinges free of charge please. We cannot close the oven at all as it just drops open again, nor can we cook like this. I am in Tauranga New Zealand.  Show details

HSB745256A – ** ONLY BECAUSE OF THE OVEN DOORS - otherwise 4 **** I have a HSB745256A - love the oven however just like everyone else, the oven door will not stay up at all and is currently held up with black electrical tape! Very annoying. Would love to fix this issue.  Show details