4,039 reviews
purchased a memory card through Bunnings Marketplace over three weeks ago and still have not received my item. I have contacted customer service several times by phone and email, but each time I receive the same response asking me to check my letterbox. No tracking number or courier details have been provided, making it impossible to track the… Read more
order. The lack of communication and support has been very disappointing. This has been a waste of both my time and money, and I would not recommend buying from this seller based on my experience.
Bunnings marketplace - they make it very difficult to return. Super frustrating would never order again. Item arrived totally different to described. A waste of time and money. Still haven’t received refund despite returning the goods. Very poor experience with Bunnings.
Bought the redwood fire 15kg. So much better than the 20kg bag of something else that they used to sell. The value is in the quality of the wood. Burns hotter and slower than what was offered before. I'm a regular Saturday night fire guy. Thankyou Bunnings Show details
Reviews with attachments
Who doesn’t love a good trip to Bunnings... I can't fault them for anything, every time I shop there I'm happy with the service and the prices. Even when you need to return something they are happy to do it, even if it's just a bracket for $6 lol. Show details · 1
Assalamualaikum everyone Warami Australia. I bought shower head from Bunnings it is amazing. Bunnings is one stop shop for all house hold need either it’s backyard or kichen Bunnings got all solutions to meet customer’s expectations.❤️⚖️ Show details · 1
Purchased three tins of paint from Bunnings Kent town and received excellent service every time — the team worked hard to get my colour exactly right. After a wrong mix at the Parafield store, Kent town got it right straight away. Huge thanks to the Kent town staff — you’re the best Definitely deserve a raise Show details · 1
Ordered Bluetooth TWS Wireless Karaoke Speaker Rechargeable w/ Mic, good communication from order to delivery which was fast with Austpost. A satisfied customer. Thank you Show reply
The quickest delivery I ever had order the lounge from Bunnings a day before delivery arrived next day before 12 midday Actually quicker than some company said one day delivery Have to give highly recommend
love Bunnings but outside Marion SA store the rubbish around trolleys was disgusting. been like this for weeks Show details · 1
- +2
Ripped off by Bunnings, last night I researched price on Earthwool Wall Batts insulation, decided to get it at Bunnings at Bonnyrigg, as after I drop my son off to school. My local Bunnings are Padstow, Kingsgrove and Bankstown. Thought all Bunnings prices were the same for all stores. Anyway paid for it and installed the packet. When I went to… Read more
order more, I notice the prices were different throughout their stores. Either $133 what I paid for or $106, that’s a difference of $27 if I bought it locally. Not much difference for 1 packet, but if you were to do an entire roof, could cost you an extra $270 if you bought at the wrong Bunnings. Do your research online first, go to their website, put what you want in the basket, change it to click and collect, and change the stores. I just wonder what other items are priced differently for different Bunnings, In a way it’s misleading advertisement, tell you a lower price on their website and hit you with a different price when you get there. I should have checked but I had many things in my trolley and was in a rush.
Hi Fong Sifu, thank you for providing your… Read more (+5 replies)
Bunnings Bularoo Newcastle product.The bag of 15kg white pebbles rocks very popular product it went to 10kg now for same price of $26.99 rip off and should stay not fading and stay as they been brought but the pictures shows different.Every Bunnings different post code different prices and they do not want to match the prices.Do your research. Show details
[ PSA / Update: This was resolved only after I published a public review. Prior to that, my repeated attempts to resolve the issue privately were met with “no solution”. Overall, it was a lengthy and unnecessarily difficult process. I updated my 1-star rating to 2, for a poor experience that finally resolved. ] My original post: I am beyond… Read more
frustrated with Bunnings.
I purchased a suitcase set via Marketplace in 2023. After raising a legitimate issue, a refund was eventually approved (see screenshot). That should have resolved the matter.
Instead, it has become an exercise in delay and extreme avoidance from their end.
I clearly explained that the original payment card is no longer accessible to me and is linked to a third party. Refunding to that card would send the money to someone else. I requested a simple and reasonable alternative: bank transfer.
THREE YEARS LATER – still complete silence. Despite my following up as recently as three weeks ago (see screenshot).
No response. No update. No accountability.
This is not a complicated request. It is basic consumer law compliance and basic customer service. Extremely disappointing experience.
Hi Kimora, thank you for providing your… Read more (+1 reply)
Find out how Bunnings Warehouse compares to other Hardware Shops
Know better, choose better.
I have a house full of Arlec Grid connect products and many other smart globes that have been purchased from Bunnings. One of the powerboards failed as it stopped communicating, it cannot be turned on manually with the switch and the App will not reconnect. I took it back to Bunnings. Unfortunately I did not have a receipt and I wanted to… Read more
exchange the item. Unfortunately this model has been superceeded with a newer unit with identical features and because the model number of my item would not come up on the computer they refused to do anything to help me. On top of that the guy from electrical did not explain the situation and simply walked off. I waited a further 15 minutes thinking he was getting the SKU number only to be informed that were unwilling go help further and hevwas not returning.
It looks like my future purchases will be made via Amazon.
Thank you for taking the time to provide… Read more (+2 replies)
I bought a tent online through the Bunnings website, but the tent isn't for camping as advertised, so I requested a refund on April 29th. I'm trying to resolve this with the store that sold it and with Bunnings, but they aren't responding, they aren't resolving the issue, and they want me to deal with my bank regarding a transaction they made!!!… Read more
How can my bank track a transaction they didn't make? The problem remains unresolved.
All the reply emails offer no solution, as shown in the email attachment from the store and Bunnings. And I repeat, I even went to my bank and they can't track a transfer that wasn't made by them!
again fell victim to website claiming product is in stock when it wasn't. Even went to the trouble of ringing first to check availability using the IN product number and being told 13 were in stock only to find when I got there, there were none. Bunnings Smithfield, NSW store. Show details
Hi there, thanks for taking the time to leave… Read more
Bunnings, I was at Bunnings Blacktown, as I was at the counter buying my things, lady asked if I wanted to donate money to MND, I wasn't hungry, I said all good, then she continued to pressure me by quilting me by saying it is a good cause.. you're a multi million dollar company, and your employees r quilting customers into donations.. Show details
Hi there, thanks for taking the time to leave… Read more
Latest follow-ups
Purchased some items ONLINE for pickup/collection from Manly West store. No issues other than a box was open. Tried to exchange at Capalaba store with one that was not missing needed clips to mount the item. Capalaba REFUSED to exchange/swap item… Read more
for one that was not missing parts. Had to BUY BACK my original item and leave store. Something about HAVING to refund because it was an online purchase (and I am guessing Manly store did a product swap for a more expensive item at a reduced price.) HOW was I supposed to know that ??!! It was an ONLINE purchase ! Bunnings obviously do NOT support returning items for exchange between stores.
Follow-up · Was contacted by Bunnings Capalaba to come back and pick up a replacement. I did not bother as I had re-mounted the old one.
Hi Kevin, thank you for taking the time to… Read more
Over time I have been very critical of Bunnings Online and delivery. I have to say my latest interactions have been excellent in relation to orders and delivery. Orders dealt with promptly, good communication, and on time delivery. I deal mainly with Belmont and Midland stores in WA.
Follow-up · The order process is still first class, no complaints, orders attended to promptly. I do not use click and collect.
-1 Star Absolutely atrocious service {even worse than the defective product}... Just don't buy anything that can break /fall apart within a year because you will spend at least 3 months & counting just trying to get answers let alone a replacement or refund... Item : Single Lift Bed Frame.
Follow-up · Still being ignored...........
Hi there, thank you for taking the time to… Read more (+1 reply)
Positive reviews
The staff at Kingsgrove Bunnings are always helpful and knowledgable, especially the plant section, which I frequent often. The team is so knowledgable on plant issues I've had and advise on what to buy or techniques to solve these issues. Always friendly too. Show details · 1
I want to say a very big thanks to Lachlan and Jade at the Croydon store. Lachlan looks after the trolleys, and upon finding my phone and handing it to Jade at the door, she started trying to locate me using emergency contact attempts. They totally went above and beyond, which resulted in me getting it back and I’m ever so grateful to be reunited with my phone. They’re both great Bunnings ambassadors Show details · 1
Find out how Bunnings Warehouse compares to other Hardware Shops
Know better, choose better.
My partner and I visited Bunnings in Mandurah WA today and took Honey, our 3 year old Daschund for a trip as well. One of the Mandurah staff stopped us in the store to say what a good girl she was sitting in the trolley. She asked if she could give Honey a pat and then asked if it was ok to give her a treat as well. She had a packet of Kangaroo… Read more · 1
treats in her pocket so obviously she loves dogs. Pity we did not get her name but hopefully she may get to see this review and realise how much this small jesture means to us and I’m sure others. Thanks to Bunnings having such great staff. Chris, Jen & Honey.
Negative reviews
Bought a bed frame names as 'Artiss Wooden Bed Frame Double Wooden Beds' under the belief it was wooden. Delivery arrived and turned out it was Chinese Plywood trash. Simply fraudulent. 100% dishonest business policy.
Hi there, thank you for taking the time to… Read more (+1 reply)
This website is awful, it takes minutes to load, the search function is even slower, I have tried it on different browser's and its the same, come on Bunnings get into the 21st century
Very bad customer service I have my Hoover company vaccume it’s broken and still under warranty they send we send it for repair i give them for one month before I visit warehouse 3 time they send me different departments not giving any answer I ring to customer service still no response
Hi Daljit. We are concerned to hear about… Read more
Recent reviews
I ordered a 64gb compact flash card online. Within 24 hours my order was cancelled. The cancellation reason said "Customer requested return / Wrong item". That is a total lie. I NEVER requested to cancel the order. I tried to order it again and found out why it was cancelled. The price had been INCREASED. I contacted Bunnings complaints and they… Read more
did not care.
I posted a negative review on Bunnings website and they removed it.
I do like Bunnings but cancelling an Order to increase the price is actually against consumer law in NSW.
Hi Charles, Thank you for raising your… Read more
Bunnings Port Augusta, What a waste of space this store is. I phoned up the day before to see if they had D size mig welding gas in stock and was assured that they allways had gas in stock with fresh deliverys every thursday, so I traveled 260km on the next day (friday) to get there only to find out that they have no mig welding gas in stock and… Read more
according the the lady on the trade counter had no idea on when more gas might be in stock. This bunnings store at Port Augusta is way to small for the area it covers and it shows in the lack of stock items that you can normally find in other bunnings stores. I will not ever shop at the Port Augusta bunnings again, It sucks.
Bunnings cafe kangaroo flat vic. 22/5/26 Coffee was luke warm again. Only 2 people [Name Removed] and [Name Removed] would i give a 10/10 for coffee. Constantly xtra hot and the ladies always friendly.
Why are Bunnings partnering with companies that give them a black eye? Are they trying to destroy the Bunnings name? I won't be back. Bunnings is now a red flag when I'm looking to buy online.
Hi there, thank you for taking the time to… Read more (+4 replies)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Muhammad, We are concerned to hear about… Read more