Bunnings Warehouse

I would like to recognise Jessica at Bunnings Tarneit (Leakes Road) for her exceptional customer service. She patiently assisted me from start to finish and made sure everything was resolved, even sacrificing her own coffee break to help. Jessica is a true asset to the Bunnings team. Thank you for providing such outstanding service.

Bought the redwood fire 15kg. So much better than the 20kg bag of something else that they used to sell. The value is in the quality of the wood. Burns hotter and slower than what was offered before. I'm a regular Saturday night fire guy. Thankyou Bunnings Show details

Who doesn’t love a good trip to Bunnings... I can't fault them for anything, every time I shop there I'm happy with the service and the prices. Even when you need to return something they are happy to do it, even if it's just a bracket for $6 lol. Show details ·  1

Assalamualaikum everyone Warami Australia. I bought shower head from Bunnings it is amazing. Bunnings is one stop shop for all house hold need either it’s backyard or kichen Bunnings got all solutions to meet customer’s expectations.❤️‍⚖️‍ Show details ·  1

Purchased three tins of paint from Bunnings Kent town and received excellent service every time — the team worked hard to get my colour exactly right. After a wrong mix at the Parafield store, Kent town got it right straight away. Huge thanks to the Kent town staff — you’re the best Definitely deserve a raise Show details ·  1

Ordered Bluetooth TWS Wireless Karaoke Speaker Rechargeable w/ Mic, good communication from order to delivery which was fast with Austpost. A satisfied customer. Thank you Show reply

The quickest delivery I ever had order the lounge from Bunnings a day before delivery arrived next day before 12 midday Actually quicker than some company said one day delivery Have to give highly recommend

I initially gave this Marketplace seller 1 star because they sent me the wrong product. The item was supposed to be a complete car remote control, but instead I received an empty shell with no internal electronics or chips. I'm now updating my rating to 3 stars because they responded promptly to my messages and eventually sent the correct item. However, it took few weeks to receive the replacement, so there is still room for improvement.

I purchased a mattress through Bunnings Marketplace and, unfortunately, the experience was disappointing. The mattress was delivered to the wrong address and marked as signed for, despite nobody at my address signing for the delivery. I had to search neighbouring houses to locate the item myself. Another source of frustration was the product… Read more

listing. The same mattress appears to be advertised under different names across various retailers and websites, often at significantly different prices. This created confusion about exactly which model was being sold and whether it was comparable to other Zinus mattresses available online. Even during correspondence regarding my case, different product names were referenced, which only added to the confusion.

The mattress remained unopened and unused, however my concerns were treated simply as a change-of-mind return, and the responses I received felt generic rather than addressing the specific issues I had raised.

I was left with the impression that the customer experience and the circumstances of my case were not properly considered throughout the process.

Ripped off by Bunnings, last night I researched price on Earthwool Wall Batts insulation, decided to get it at Bunnings at Bonnyrigg, as after I drop my son off to school. My local Bunnings are Padstow, Kingsgrove and Bankstown. Thought all Bunnings prices were the same for all stores. Anyway paid for it and installed the packet. When I went to… Read more

order more, I notice the prices were different throughout their stores. Either $133 what I paid for or $106, that’s a difference of $27 if I bought it locally. Not much difference for 1 packet, but if you were to do an entire roof, could cost you an extra $270 if you bought at the wrong Bunnings. Do your research online first, go to their website, put what you want in the basket, change it to click and collect, and change the stores. I just wonder what other items are priced differently for different Bunnings, In a way it’s misleading advertisement, tell you a lower price on their website and hit you with a different price when you get there. I should have checked but I had many things in my trolley and was in a rush.

Bunnings Bularoo Newcastle product.The bag of 15kg white pebbles rocks very popular product it went to 10kg now for same price of $26.99 rip off and should stay not fading and stay as they been brought but the pictures shows different.Every Bunnings different post code different prices and they do not want to match the prices.Do your research. Show details

[ PSA / Update: This was resolved only after I published a public review. Prior to that, my repeated attempts to resolve the issue privately were met with “no solution”. Overall, it was a lengthy and unnecessarily difficult process. I updated my 1-star rating to 2, for a poor experience that finally resolved. ] My original post: I am beyond… Read more

frustrated with Bunnings.

I purchased a suitcase set via Marketplace in 2023. After raising a legitimate issue, a refund was eventually approved (see screenshot). That should have resolved the matter.

Instead, it has become an exercise in delay and extreme avoidance from their end.

I clearly explained that the original payment card is no longer accessible to me and is linked to a third party. Refunding to that card would send the money to someone else. I requested a simple and reasonable alternative: bank transfer.

THREE YEARS LATER – still complete silence. Despite my following up as recently as three weeks ago (see screenshot).

No response. No update. No accountability.

This is not a complicated request. It is basic consumer law compliance and basic customer service. Extremely disappointing experience.

A chair that costs $89 has since cost me over $300! 1st delivery never arrived. Told nothing could be done other than purchase a 2nd chair for $98 ($10 more than original price) & after they would send me a 30% discount. First asked to send card details to a hotmail account! After refusing 3 times, finally offered a secure link to make the… Read more

purchase. 30% discount never received! Product arrived but with damaged & missing parts, and clearly a used product returned. Requested missing parts and replacement, instead offered a new product, 3rd delivery arrived in broken box and broken parts. Asked to return the faulty product and have a refund, instead asked to send more photos and accused of using then 2nd broken parts as the 3rd broken parts too! Incredibly exhausted and out of pocket over $300!

BUNNINGS, MARKETING CON ARTIST, WHERE LOWEST PRICES WEREN'T THE BEGINNING AND I WAS WELL AND TRULY 'BEATEN BY 10%' Having the misfortune to notice a Makita DML815 Torch advertised at Bunnings for $79 listed on Ebay for $66 (Note attached Screen Captures), I figured with Bunnings Price Match and ‘Beat it by 10%’ that should of now made Bunning’s… Read more

price $59.40.

Attending Bunnings Capalaba Store in Queensland I presented the young employee at the Tool Shop register with a Screen Capture as proof of the above $66 eBay listing. Only to be immediately rebuffed by the claim that Bunnings price guarantee did not extend to eBay.

Bunnings 93 word ‘Price Policy’ is somewhat vague on such intricacies, so later that day I phoned Bunnings Head Office in Melbourne for clarification. I requested connection with a gentleman whom I understand to be Head of awkwardly named 'In-store Experience & Projects '. His name is censored here on productreview so, for brevity and also to avoid latter confusion, I will simply call him Mr X.

Mr X assured me the Bunnings ‘Price Policy’ did apply to eBay listings. With the not unreasonable caveat that they must be (as in the Makita item above) legitimate branding. That is, not one of the cleverly presented counterfeit knock-offs sometimes encountered online.

Mr X helpfully offered, then drafted, a Bunnings Letter-headed email, which forwarded to me, I might present to any misinformed Bunnings Store staff. The email, whose copy I am prohibited from reproducing here on productreview, confirmed the ‘Price Policy’ inclusion of eBay listings and also that Bunnings' Mr X was aware of the specifics of the Makita DML815 eBay listing I was looking to Bunnings to beat by 10%.

The next day, now armed with my original eBay listing screen capture and additionally Bunnings’ 'In-store Experience & Projects' Lead's email (Mr X), I arrived at Bunnings Acacia Ridge Tool Shop. Too much for the junior attending the register, who also was under the impression eBay wasn’t included in his employers price guarantee, the Tool Shop supervisor appeared. Lets call him Mr Y. Mr Y then spent time looking over my Ebay screen capture and also read Mr X’s email. Finding the item from stock Mr Y pulled the Torch out of its closed boxed packaging and after examining it and the eBay screen capture carefully, decided everything looked okay to proceed.

Only difficulty was the junior logged in at that register apparently did not have the authority to process the item at such reduced price. I would have to take it to the Returns/Info desk and to tell the register there that Mr Y (and by extension Mr X) had okayed it.

Making it to the head of a small queue at Returns/Info and explaining the preceding dialog with the Tool Department, I was nonetheless treated to yet another examination of my eBay screen capture and Mr X’s email. The employee then decided to look the eBay listing up herself. My screen capture at this point was now a day old and the employee claimed not to be able to find the live listing I had originally captured. Curiously as I write this missive several days latter, the $66 eBay listing is still active showing 3 available and 6 sold.

The employee then offered to apply an alternate eBay listing she had instead noticed. It was of course more expensive than the example I had screen captured. Thereby reducing any perceived dollar amount windfall I might of expected from a Bunnings ‘Beat it by 10%’.

Becoming a little annoyed at the time consuming run around Bunnings Checkout Staff seemed so adept in providing, I refused the counter offer and asked to summon the Store Manager.

An absolute age for he/she? to turn up, I tired of the wait and wondered off elsewhere in-store. Upon my return sometime latter the store manager had apparently shown up and approved my original eBay screen capture price of $66.

Finally $59.40 Phew! A Win! Bunnings had at last lived up to it’s 'Price Policy' promise to beat a competitors price by 10%. Amount saved by me $19.60 Time wasted by me trying to save said amount? Let’s say conservatively, about an hour. Not so clever.

To say nothing of the time lost by other Bunnings shoppers that formed indignant queues waiting behind me as certain Bunnings staff endeavoured to make things as discouragingly time consuming and difficult as possible.

Interestingly as I write this, I notice Bunnings price for this item has now been adjusted. Reduced from the original $79 down to $71.10 This managing to dilute my dwindling euphoria still further, my net gain if done again today would be only an even more miserable $11.70

Bunnings probably will be quick to reach out to me here publicly on productreview. Cleverly assigning blame and wishing to identify those of its staff involved at the Capalaba and Acacia Ridge stores for some of that ubiquitously phrased 'counselling' or 'retraining'. So of course that 'misunderstandings' like this can 'never happen again'. Yeah sure! But if I were those staff, whose identity I will not provide, I would truly feel 'thrown under the Bus' by my devious self effacing employer.

But ultimately the true lesson of this too long winded diatribe is this. The price conscious shopper should note well Bunnings slogan, 'Lowest Price's Are Just The Beginning', is a deceptive marketing con. Clearly as in the above cheaper alternatives do exist and it will certainly take less effort to find and buy these than to be beaten around by Bunnings like I was for 10%.

Written July 2026

Horrible experience with Bunnings online, very frustrating. Ordered a bin and it turned up with two dents. Tried to contact them to return it and get my refund, and no one seems to care. Also ordered a TV unit that was supposed to come in two boxes (as stated on the label), but only one box was delivered. Now I'm stuck trying to sort that out… Read more

too, with the same terrible customer service.

Two separate orders, two separate problems, and zero help. Would not recommend.

Missing parts from a sealed box caused hours of chaos The phone issue: Thursday evening, during normal opening hours, I called the Melville store repeatedly and was hung up on every single time before I could say a word. After several failed… Read more

attempts, I gave up and drove to the store instead.

The toilet: I’d bought the most expensive toilet suite Bunnings sells, and my plumber was at my house ready to install it. When we opened the box — which was sealed but had clearly been opened and repacked — three parts were missing: the flange, the dual-flush button, and the seat fastening bag.

The scramble: With the plumber on the clock at my house, I rushed to Bunnings for replacements. The seat bolts they gave me didn’t fit so I had to return a second time, this time bringing the plumber along. By then, a staff member named Michael had managed to track down the missing dual-flush button. We finally got home with the parts and finished the install around 7pm — about an hour and a half later than it should have taken.

Still not over: The replacement flange the plumber fitted from his own supplies, doesn’t seal properly, and the toilet is now leaking into the bowl. So tomorrow I have to go back to Bunnings again, explain this entire ordeal from scratch, and get a correct flange.

This whole experience was avoidable. Selling a “sealed” box that had obviously been tampered with — combined with being unable to reach the store by phone beforehand —being hung up in many times , turned a simple installation into hours of stress for both me and my plumber.

The one positive: Michael (tall, bearded) was genuinely helpful and knowledgeable throughout. But overall, I’ve lost trust in Bunnings and reluctant to shopping there again.

I don’t want to go and ask for flange tomorrow. As I feel I’m so over it. I might wait for next week as I’m genuinely traumatised.

Crazy thing is I was told this toilet was one of easiest to install. And would cause least problems so I paid for most expensive toilet so all would go smooth and easy, low stress to me is worth the extra money. Well that backfired. Didn’t it. ?!?!