Best Hardware Shops

Bought a $608 brand new Karcher jet & T5 washer from total tools online and I received what seems like a used/return unit full of scratches. The T5… Read more

surface washer also came without original box/manuals stuffed inside air pillows & could be missing some other accessories. Coming from what used to be a reputable national retailer where I have purchased from numerous occasions in the past, this is downright disappointing & quite simply unacceptable. Stay far far away from them!

Starts first pull and has a decent vibration I’ve used all of the brands there is out there and this is good as any I’ve used definitely has more guts then those new batterie ones that Milwaukee and makita put out as they are pathetic

We had a pergola installed last year. When we tried to get electricians to quote to install the fans and lights for us a lot of them commented on how… Read more

the electrical appeared to be run and it was ‘odd’ then would not get back in contact with a quote.

Then this year we hen we had heavy rain we noticed that it was leaking from in between the sheets, that had us a bit concerned for electrical and insulation inside would either get mouldy or damaged. When I contacted the contractor he came out and said it was our fault as gutters were blocked and it was a feature for it to leak there to stop damage. Which doesn’t make sense as electrical and insulation are in there.

But we left it, at another date we had other trades out to complete some work with our aircon and they mentioned that the flashing appeared to be installed incorrectly and it was possibly a poor quality job and not up to standard which then would maybe make sense why no electrician wanted to quote the job and ghosted us.

At this point I contacted stratco direct and after multiple follow ups I finally had a manager contact me and a few weeks later eventually turned up to look. He said that he will organise another contractor to come and inspect and he install and let us know if there was any issues or not. Since then after multiple follows to the manager we have been ghosted.

No response at all. All I want at this point is them to either come and inspect and say there is no issues and it is good and explain the leaking properly. Or say there is an issue and rectify it. But after months of chasing this up I’m being forced to leave this review.

Poor Delivery service from hunter express.....recommend not using there courier...4 messages that delivery was happening on the day the on saying they run out of time ....one tracking emails showed then less that a KM away......???

Ordered a dewalt router and plunge base with a battery at a good sale price. But after weeks of waiting and to find out it was sent to completely… Read more

different state. I then followed up with a replacement and waited another 2 weeks to call up again to find out it wasn't actually posted at all and to now wait another week. I asked for express shipping and compensation due to thier mistake and failing to follow up on shipping. With no compensation or anything for good faith for thier mistake, essentially I have to hurry and wait. Good price but wasn't worth the wait when I could have gotten alot sooner for not much more expense. It's been over a month and will be another week or two for the tools to arrive. Poor customer service on the online department for their mistake.

Ordered ratchet straps they were a great price competitive postage and arrived quick

Ok prices but communication issues – Ordered a few items. Fair enough there are covid supply issues but when I got part delivery there was no docket to say what's delivered and what's… Read more

on back order - basic stuff. Then when I enquired they left out one item the biggest in delivery telling me I ordered one. Sockets days 2 clearly. Everyone makes mistakes but not sending a reciept is unprofessional.

Quick delivery, great price and does the job. I've made some modifications to my table such as adding a upper guide for the clamp as this style… Read more

lends itself to squeezing the bottom of the tyre and when it does, the top opens allowing the bike to sway.

I also did away with the hand tap and opted for a direct line into one of my air compressor lines. Add to that I lubed up all the pivot points, roller channels and rollers plus followed the manual and added some air tool oil into the ram feed. The table now goes up just as fast with a bike on it than it did fresh out of the box with no load.

The ramp does stay up when table is raised so next I'll modify it so its a little bit longer, add some rollers to it and remove some of the material from the ramp where it meets table so it can fold down when raised and roll out when the table is lowered.

In all I'm very happy with my purchase and would buy one again if required.

Its perfect for home jobs but I wouldn't use it in a motorcycle shop. I've worked and currently still work in the motorcycle industry and this table just wont suit in a workplace like mine. If it had a different style clamp and sat a bit lower it would be fine but in its out of the box configuration its great for home jobs.

Great selection of tools, staff were also very helpful with what model was best for my job

6mm to 12mm concrete anchor screws. At half the price, Scrooz supplied a fixing that was twice as good as a well known brand from the big green… Read more

warehouse. The substantial heads on the bolts meant that no matter what position you are in, installing the fixing, your driver wont slip. Also the shank seems to be more robust, so breaking the smaller fixings is not likely, where the aforementioned competitor, it was a regular occurance.

Very helpful customer service. Answered all my questions and made a difficult delivery location easy. Very well made ladder. Highly recommend.

These guys still wont give up. Had another cold call from them today despite me asking to never be contacted again. We had an extremely unpleasant dealing with this company including broken promises and deception. We wont deal with them again!

Rob was outstanding, very informative and extremely helpful and polite.

We had a really difficult situation with some very old skylights. The Justrite team came up with a flexible solution and the workmanship was better than I expected to be honest. I was so grateful for their commitment to getting a good outcome for us.

Have purchased three large truck boxes from Ozy toolboox. 2x delivered to my home and 1x collection from Brendale. Super impressed with how well they have held up to trade use. Sam day collection, point of sale was easy. Thanks again team.

Having had a Yardman pull-start log splitter for 20 years, I decided that an upgrade to the BBT 40/65 Ton Hydraulic Wood Log Splitter with KOOP 192… Read more

12HP Diesel electric start engine was appropriate. While the service and attention from BBT was excellent, I am very disappointed with the purchase. Two major and one minor problems – the reach of the wedge is too short to split logs. It stops 4 inches from the back plate, meaning you must turn the log over each time to complete the split, a difficulty with heavy logs. Secondly, the piston driving the wedge stutters and shudders each time it advances the wedge. Unlike the Yardman, the hand control has no automatic advance shut-off and reverse, a safety feature, thus requiring constant hand control, a minor complaint perhaps. While the key start is great, the simple fact that it cannot fully split a log means that the machine is not worth the expense.

I naively purchased a robot vacuum through Bunnings marketplace as I trusted the brand… more the fool me! Wish I’d read these reviews first. I was… Read more

told on purchasing it would be 2-5 days to deliver. I’m on day 6 and just received a message saying it’s been delayed… with no other information! The absolutely useless tracking provided shows it is in Melbourne and has been for the past 5 days, but at the same time says it has been delayed but has left the delivery date the same - today… coming via road to Sydney!!! I’ve been on live chat - found out there’s no such thing as- just bot saying someone will text me - no text yet. To ask a question to market place - you have to send an email and you might get an answer in 24 hrs. This is utterly hopeless. I have no idea what is going on. One thing is for certain though - Bunnings has my money and I have no product. Never again will I purchase through Bunnings.

Great product & Great Service – Product is as advertised and high quality. Covered an entire wall from floor to ceiling with panels to store multiple bikes, power tools and garden… Read more

tools. So given the weight of everything, sturdiness and reliability are very important. Whilst the accessories aren't cheap, their performance lives up to their price. Very happy.

Furthermore, Arthur was super helpful and responsive and went out of his way to make sure the delivery got to my place, which wasn't straight forward given it was a new build and so not listed on Google maps.

Excellent service and advice – I just wanted to say thank you very much for the service and advice you have provided me. Apart from the original advice you gave me when I… Read more

purchased the equipment and parts I needed, when I rang yesterday (Saturday) for additional advice, your help was invaluable. I have finished my landing and steps and they look great, thanks to your advice.

I would not hesitate to recommend your company based on the professionalism and service you provide.

Five star business – Have been dealing with Bill for over thirty years and won’t go anywhere else. Great service and job always done on or before time. Have introduced others to them and all agree they are always trying to help their customers.

Most of the tools I have purchased from them have been rubbish, their after sales service (with me) has been terrible and in my opinion they have… Read more

dodgy warranty? They won't print negative reviews on their site either.

Trade Tools Vices,, is there a worse vice than a Trade Tools Vice? I don't think so. They would have to be the most brittle cast iron trash in the market. I have had two of them and they both cracked just out of warranty. I have still got a patched up Trade Tools swivel type sitting on my bench that lets go if you use any force.

This is how their warranty worked for me: About a year ago I bought one of their "home brand Dremel" type tools & the switch broke on first use. I took it back & the guy said you bought this a month ago, & I said "yes" but today was the first use. Trade Tools said sorry we cannot give you a replacement but we can fix it.

So get this, they wouldn't replace it but they got a brand new tool out of a box on display, stripped it down on the front counter in front of me & put that new switch in mine, how slack is that. And then it broke again a week later. I decided to cut my losses & put it where it belongs "IN THE BIN".

When they had their old Trade Tools shop (now Sydney Tools) I purchased a STAR Touch up spray gun which was broken before I even used it because it was manufactured faulty & it would not stop blowing air. It had not even had paint in it when I took it back & the staff member said that was how they were meant to be. I said nonsense mate, please give me another gun or a refund. He said sorry no refunds here, and then he made me wait for just over an hour before he got me another one from out back. He was rude & arrogant.

Last week, "out of pure necessity", I had to go there again to by one of their "Renegade" touch up Spray guns ($109.00 - RI102AG-HVLP), and I also bought two different needles & nozzles for it as well (another $60.00 bucks). I would not have gone there if I had a choice, but due to supply circumstances in Brisbane it had to be Trade Tools unfortunately.

First use, I put 100mls of paint into the reservoir to set it up for painting & it leaked paint & spluttered from the nozzle because the brass nozzle holder in the gun body was not even done up tight so it was blowing air & paint out between the join & before it even reached the needle & Nozzle.

This time I did not bother about taking it back to be treated like a criminal, I just repaired it myself. It now works good enough to be a primer spray gun, but that is all it is good for.

Ordered something online on sunday and received it thursday - fantastic very pleased

Training sessions were relaxed but still effective. workouts were adjusted to my level and nothing felt rushed or over the top.

6 months ago I started my next project which was to do glass panelling around my balcony and swimming pool. I started doing research online requested… Read more

some quotes from companies. In the end after waiting for callbacks, I decided to attempt it myself. I rang around and discovered that Trade glass depot was one of the cheapest for supplies and gave me all the advice I could possibly ask for. He rejigged my plan, gave me the measurements that were necessary and with very detailed instructions, I called a couple of friends that would be able to help me as some of the glass is quite heavy. I followed the instructions to the letter and I was very surprised at how it turned out. I am very very pleased with the result and I cannot thank Phillip and the guys from trade glass of depot enough. If you take your time and don't rush it you can do a job as big as this I highly recommend this crowd they were great

Excellent gardening knife from Japanese Tools Australia – My new hori hori knife is now my favourite gardening tool. It is perfect for extracting deep rooted weeds as it is wonderfully strong, well balanced and sharp.

GYC, Purchased Numerous Greenworks Products, Friendly Staff, & Good Value Products. As an Interstate Buyer Very Happy.

Customer service is not in existence, you are treated with disrespect. Not sure if this is because I am female but I was dismissed. Finally one… Read more

helped but also just sent to another so called Customer service person. Not happy to give them my money as service is really bad.

Renewed faith in internet – Great service ,great product received concentric reducer 24 hours after placing order and it was exactly as described

Awesome service - above and beyond! – Remy & Peter always go above and beyond to help get my boat on the water with bespoke solutions for my rigging. I don’t know what I’d do without them!!

I placed an order in July (its now September) sent emails and phone calls wont respond to me wasted my money its been three months with absolutely nothing, don't waste your money extremely poor customer service!