Best Hardware Shops

Warning: Don’t rely on the online customer service for accurate product information. I was looking for a lightweight trolley jack and specifically… Read more

contacted customer service to confirm the weight of the TTI 1800kg aluminium trolley jack. I was told that the jack weighed 13.30kg. I purchased the jack based on this information, only to find out afterwards that the actual weight is 25kg. I’m very disappointed, as the weight was the primary factor in my decision to purchase this particular product. Unfortunately, the information provided by customer service was significantly inaccurate, and I would not have made the purchase had I been given the correct weight. I strongly recommend verifying product specifications before purchasing, rather than relying solely on the information provided by online customer service.

Fast delivery and great customer service.Rectified a error I made in a timely manner.

I had an amazing customer service at Mt Barker SA Stratco. I was served by Karina on a Saturday morning. There was a line of customers and she was… Read more

navigating a new computer system i believe that just wasn't playing fair, so under some pressure. She asked me multiple times if i had chosen the correct colour for my Good Neighbour fencing, to which i said, yes, I'm positive this is the right colour. Service with a smile from start to loading. I got home to only realise on the following day that i did actually choose the wrong colour. Sheepishly i returned and spoke to Karina again to apologise for being a complete fool and would she please change my purchase for the correct colour. With a smile, and with more assistance than i deserved, she was absolutely brilliant! Thank you Karina, you are an absolute asset to Stratco!

The whole process was seamless, I called and gave the measurements, it was confirmed within hours and then delivered within 10 days. It fits perfectly. We are extremely happy!!

This item was bought as a gift for my husbands birthday on the 31st October. At this point I can give credit to the time taken for the items to arrive and the condition of the packages upon arrival being perfect thank you

★☆☆☆☆ — Very disappointing customer service I ordered a drill kit and a wrench set from Toolmart, but my parcel was lost during delivery. Australia… Read more

Post investigated the matter and confirmed that the parcel had not been delivered. They also informed me that Toolmart had not purchased additional transit cover for the shipment.

What is most disappointing is that I have contacted Toolmart regarding this issue and have received absolutely no response.

As a paying customer, I expected Toolmart to take responsibility for resolving a delivery issue, or at the very least respond to my enquiries.

Instead, I have been left without my tools and without a proper resolution from the retailer.

This has been an extremely frustrating experience, and I am very disappointed with the lack of customer support.

worst service ever. Unable to apeaK TO Manager product supplied short items. Very poor customer service. No follow up to resolve, Ive spent too many hrs endeavoring to resolve. so disappointed I waisted my money and time with this business!!!!!!!

Ok prices but communication issues – Ordered a few items. Fair enough there are covid supply issues but when I got part delivery there was no docket to say what's delivered and what's… Read more

on back order - basic stuff. Then when I enquired they left out one item the biggest in delivery telling me I ordered one. Sockets days 2 clearly. Everyone makes mistakes but not sending a reciept is unprofessional.

A massive shout out to Jacob and Juliano for their assistance this afternoon. The Car battery was flat. They sold us a set of jumper cables and Jacob used his own vehicle to jumpstart the car. Amazing service Thank you so much Samuel

My order was ready for pick up in less than 24 hours … happy with all !!

These guys still wont give up. Had another cold call from them today despite me asking to never be contacted again. We had an extremely unpleasant dealing with this company including broken promises and deception. We wont deal with them again!

Timbecon state free shipping for orders over $149 excluding large bulky items. Sounds reasonable right? Well that free shipping has a maze that you… Read more

need to navigate to determine whether you actually qualify for free shipping or not. There’s a couple of rabbit holes. 1) is the stock in Melbourne or Perth. If stock in your order happens to be located in both places then no free shipping for you 2) if you happen to be located just outside a metro area (according to them) then you’ll also not get free shipping. There’s heading should read “Roll up Roll up, spin the wheel and see if you can guess if you get free shipping or not”. Compared with other suppliers this convoluted approach to free shipping is not fair and is beyond the control of the consumer. If you see something you like, I’d suggest using google to see if you can get it elsewhere actually with free shipping. Timbe-Con by name and nature.

I bought a backing extension for my bbq and it came dented from the delivery company. I reached out to BBT and they sent a replacement the next day. Excellent service.

We had a really difficult situation with some very old skylights. The Justrite team came up with a flexible solution and the workmanship was better than I expected to be honest. I was so grateful for their commitment to getting a good outcome for us.

If a company called Scrooz can't supply 4 gauge 15 mm long marine grade pan head stainless steel screws, I'm not at all sure they deserve the name!… Read more

Thankfully, a nut and bolt company ~ a 10 to 15 minute drive from me can, and at a very reasonable price.

Have purchased three large truck boxes from Ozy toolboox. 2x delivered to my home and 1x collection from Brendale. Super impressed with how well they have held up to trade use. Sam day collection, point of sale was easy. Thanks again team.

Confirmation took a lot of time and no delivery has been made. Postage is very expensive. I'm very disappointed.

Second time I've bought from JTA with shipping to NZ. By accident they got the order wrong and were super fast in making it right without any extra cost. Very helpful and fantastic products - will buy again in a heartbeat.

Great product & Great Service – Product is as advertised and high quality. Covered an entire wall from floor to ceiling with panels to store multiple bikes, power tools and garden… Read more

tools. So given the weight of everything, sturdiness and reliability are very important. Whilst the accessories aren't cheap, their performance lives up to their price. Very happy.

Furthermore, Arthur was super helpful and responsive and went out of his way to make sure the delivery got to my place, which wasn't straight forward given it was a new build and so not listed on Google maps.

Excellent service and advice – I just wanted to say thank you very much for the service and advice you have provided me. Apart from the original advice you gave me when I… Read more

purchased the equipment and parts I needed, when I rang yesterday (Saturday) for additional advice, your help was invaluable. I have finished my landing and steps and they look great, thanks to your advice.

I would not hesitate to recommend your company based on the professionalism and service you provide.

Fast and easy to order online and have it delivered.

Five star business – Have been dealing with Bill for over thirty years and won’t go anywhere else. Great service and job always done on or before time. Have introduced others to them and all agree they are always trying to help their customers.

nice product, excellent customer service and fast delivery, will buy more to upgrade my garage.

Excellent friendly service plus a well stocked well priced store.

6 months ago I started my next project which was to do glass panelling around my balcony and swimming pool. I started doing research online requested… Read more

some quotes from companies. In the end after waiting for callbacks, I decided to attempt it myself. I rang around and discovered that Trade glass depot was one of the cheapest for supplies and gave me all the advice I could possibly ask for. He rejigged my plan, gave me the measurements that were necessary and with very detailed instructions, I called a couple of friends that would be able to help me as some of the glass is quite heavy. I followed the instructions to the letter and I was very surprised at how it turned out. I am very very pleased with the result and I cannot thank Phillip and the guys from trade glass of depot enough. If you take your time and don't rush it you can do a job as big as this I highly recommend this crowd they were great

Training sessions were relaxed but still effective. workouts were adjusted to my level and nothing felt rushed or over the top.

GYC, Purchased Numerous Greenworks Products, Friendly Staff, & Good Value Products. As an Interstate Buyer Very Happy.

The product arrived as described and delivery was very quick. I highly recommend using Valve Warehouse.

Great product, exactly as described. Good quality, arrived quickly and very happy with my purchase. Would definitely buy again!

Seriously, i can't understand why confit reviews such poor reviews! After ordering a new tap I read confit reviews and became concerned that I would… Read more

not receive the tap, so I emailed confit my concern and later that day I received a reassuring email back. Today my tap arrived in perfect working order, it was half the price Reece has charged me in the past, and the delivery time was about the same as it would have taken ordering through Reece.