CamBuy

Be AWARE OF THIS COMPANY !!! – I returned back the the whole order which cost 2k EUROS with tracking number and have been successfuly delivered ! but they stating as never received ! The UPS have done investigation and have confirmed it was delivered to right place so now I have to fight for my money back ! false company ! liars ! Show details

Going above and beyond! – I recently visited CamBuy in passing to see if they stocked any film. They said they dont normally stock film but they offered to order some in for me! I asked what they could get and they said they could Fujifilm film in. I asked about Acros because I knew it had been discontinued and they had it in store ready for me to pick up the next day! It… Read more

is so refreshing to see them now keeping it in sotore constantly and it makes it easy and they’re always happy to have a chat when I come in to grab some film! Very friendly staff

Never Again!!! – I wanted to buy a Panasonic Lumix DMC-TZ110 camera and before I paid for the camera I asked to open the box to confirm the presence of a warranty form valid for Australia. This request was granted. In addition, before buying, I was allowed to handle the camera to check which size pouch would be appropriate to contain it. I then paid for the… Read more

camera, a pouch and a memory card.

The next day (Sunday), when the shop was closed, I discovered that the camera was a model, Panasonic Lumix DMC-LX100 which was identical in appearance, but which had a 3.1 times zoom lens instead of a zoom of 10 times. I therefore did not use it but returned the contents to the box.

On Monday 29 August I rang the shop and explained the error to “[name removed]”, asking if I could return the camera and get the DMC-TZ110 model, for which I was willing to pay the extra $60.00. He refused stating that:-

1. On the phone I had requested the Panasonic Lumix DMC-LX100, not the DMC-TZ110 model. (I believe this to be almost impossible, given that I was reading the model number I wanted from their webpage).

2. As the box had been opened and I had handled the camera, it could not be regarded as new. (This was despite the fact that I had been allowed to open the box and handle the camera before purchase in the shop).

3. It was not in line with their policy. (At no stage was their policy on returns drawn to my attention).

CamBuy - zero customer care its all about the last dollar! – I would recommend anyone thinking of using CamBuy to read their conditions carefully and accept that they don't care about the customer much once they get the $$. I called up mid last week about an $800 lens, asked questions, asked about current/upcoming promotions/sales and then decided to purchase it online. 3 days later I see the same lens… Read more

$100 less on their website, call up and ask about it, am told its a factory rebate offer they never knew about until Monday morning (yeah ok) and cannot do anything about it as they already sent their list of sales for the week to the factory?!?! wow so camera shops inform the suppliers every week of their sales...

Then the website updates to show a general sale on ALL lenses for this week, as part of their "5 weeks to Christmas sale" !!

So lies about the factory rebate, and pretty much lies all round for the sake of $100/their goodwill.

Sure they don't "have" to do anything about the fact I paid $100 more for an item 3 days before they put it on sale... I can say when this has happened in the past the shop was more than willing to adjust the price or offer a store credit, and they got repeat business often for years on, plus the word of mouth recommendations are priceless.

CamBuy will never get a cent from me again, and they will never get a positive recommendation either.

Retailers should understand that customers these days are hard to come by with all the competition out there, and a customer who spends large amounts on single items is often the go to guy for others thinking about a purchase and who know little about the subject/products.

If you want peace of mind when purchasing expensive items choose someone with a solid returns policy and an owner who actually cares about his customers and doesn't see them as mere cash cows.

HIGHLY RECOMMEND THIS SMALL BUSINESS! :) – I have not received such absolutely fantastic customer service for a very, very long time. I ordered a camera that was out of stock but Canon promised further deliveries were possible despite the model being discontinued, but then a week later told Cambuy they could not meet their promise. I was devastated as I spent ages researching this… Read more

particular model and my elderly dog is dying so I was desperate to get my camera ASAP. I rang Canon and they said nothing could be done, checked a couple of retailers and they were sold out – I thought I'd missed my chance to own this model camera and would have to research other cameras and try to find something else as good as the discontinued model I wanted, all the time desperately hoping my dog wouldn't die before I had the chance to take photos of her.

Gary from Cambuy had sent me an email re the unexpected failure of Canon to deliver further stock and offered a generous discount on the updated model and to update the warranty I'd bought for free (the new model pushed it over the $500 category) but it was still unaffordable for me to pay any difference (they also offered a full refund – not store credit – if I wanted this). I read the email after Cambuy was closed for the day, but Gary called me first thing the next morning and was extremely apologetic even though this was not Cambuy's fault at all. He was also extremely compassionate about my situation and understood I needed a camera ASAP for my dog, so he went to the effort of finding the same model from another retailer who still had some stock, had his wife and baby travel to personally purchase it (at a financial loss for Cambuy as that retailer's price was at least $60 more) and ensured it was sent that same day. I am stunned and so incredibly appreciative of Cambuy's generosity and compassion! :)

I chose to buy from Cambuy because they have fantastic prices on their cameras and accessories, however there was another Canon authorised reseller that did have the camera for a slightly better price (but their accessories were not as competitively priced) but their customer service was terrible – email only, no phone number, late responses etc. But Cambuy were easy to phone and I did – on a few occasions, where they gave me advice on an SD card, comprehensively answered my questions and were very helpful and knowledgeable, and generally made me feel valued and important to them even though I hadn't even committed to purchasing from them. This kind of customer service is invaluable so I made the (very wise) choice to spend just $23 more buying from them. Their website is also very easy to navigate which I always appreciate. :)

I can not express how extraordinarily happy I am I chose to buy from Cambuy – still got the 2nd cheapest price, but more importantly when something unexpected and not their fault happened Cambuy took full responsibility and resolved the issue immediately and beyond all my expectations! I know I will have fantastic ongoing customer service, and Gary and Hiro are so friendly and pleasant to deal with I'll never feel nervous about ringing them like I do with larger businesses that try to rush through your questions, and will often say anything even if it means giving incorrect advice just to 'get rid of you' as quickly as possible.

I will never purchase a camera anywhere else and intend to recommend Cambuy far and wide. Not just great prices but really exceptional customer service: thank you so much Cambuy! :)

CamBuy.com.au - Can't beat em – Well... I wouldn't normally bother to provide a review for a online store, but in this instance, I feel compelled to, having received some of the best customer service from on online shop to date, and I haven't shopped at an offline store in years now, too annoying to. First of all, exceptional price on the camera I ordered, AU$288 for a… Read more

Pentax WG-3 GPS, outdoing *every* competitor in Australia by about $30. Exceptional.

Second, within hours of ordering, they let me know that the product had to be shipped from a distributor and it was going to take about 2 weeks, despite their website saying "Usually ships within 2-3 days". Disappointing right? Well.. yes and no. These things happen of course, they can't know for certain how long every single product will take to reach them from every distributor. Whilst I wish it was a little clearer that the product was not actually in stock, it's a minor flaw, and I have no doubt that if I'd simply shot off an email confirming the "Usually" part of "Usually ships within 2-3 days" I'd have received a candid, cordial email within hours if not minutes, because...

... Thirdly, the company representative I had the immense pleasure of dealing with, has been absolutely outstanding dealing with my disappointment that the shipping time was going to be longer than I presumed. The first thing they offered to do was provide a refund if I couldn't wait. Offered, not had to be asked.

Following on, he patiently, and in detail, and explained the delay honestly. No shifting blame (either to the supplier or to myself, who is quite capable of comprehending what the word "usually" means, no anything except an apology, a straightforward explanation including a transparent overview of internal operating procedure, and the offer to provide a refund due to the delay.

He declined to price match the same camera I found cheaper overseas, but agreed to price match the SD card that I found cheaper elsewhere. So all in all, I was probably a very difficult customer, but he represented his company outstandingly in my opinion. Enough for me to want to write a short essay about this company anyway.

Fantastic stuff cambuy, I look forward to doing business with you again.

Excellent customer service! Competitive pricing – I chose to go through cambuy after careful consideration of all my online options. They had the most competitive prices for the d3400. My items were dispatched within a week and took 4 days to arrive. I'm 100% satisfied with the product

Best online shopping experience I've ever had! – Gary was extremely helpful, and immediately informed me that some items I had selected were incompatible / not in stock. I'm just beginning in photography, so I have a pretty limited knowledge base. Gary was quick to pick up that I had selected an incompatible tripod for my camera. The bag I originally selected wasn't in stock, so Gary suggested a… Read more

few others which I wouldn't have to wait for (they were of similar price too, he didn't try and get me to buy a more expensive item). It took a few emails back and forth to finalise my order, and my items were shipped very quickly.

I can't wait for an excuse to have to spend more money with these guys!

The first place I go when buying camera gear – I have bought a number of cameras and lenses from Cambuy over the years. They provide honest advice, competitive prices, and a personal touch to the sale. Their business relies on them providing the best possible service as there is plenty of competition from the larger chains. Their catalog is nearly always up to date with the latest gear. I… Read more

have been so satisfied with their service over the years and they are my first port of call when I am in the market for something new.

Poor stock and terrible customer service – Came in to look at the Fujifilm X-series cameras. First of all mine were in stock to look or buy apart from X-T20. When equired to why they had nothing on display was rudely told that they don’t “open any boxes” and it was a standard practice. Also was told that they were “low prices, great service” which I cannot agree with. The reason I came… Read more

in to the store was to try different bodies out and see which felt better “in-hand” as I would rather shop at brick and mortar store and support local sellers. Left disappointed and will not be back. They lost a sale and I would look to shop from someone who offers genuine service and keep stock on display.

kept my money for 2 months – My funny story about Cambuy.com.au: I preordered a newly released camera in February on their website. They said on their website "shipping in February". The price looked good and others promised shipping no sooner than March so I paid full amount (not just a small deposit) over $1000 (their preorder requrement). But that's OK I thought, I'll get… Read more

my camera soon I thought...

After a month of waiting and replies like "sorry stock in transit" and "short supply" I went to a local shop and just bought the camera (every camera shop in my town already had that camera at that moment) Of course I decided to cancel the order but got a reply "we never promised to ship in February", and "we are unable to cancel your preorder before the delay is unreasonably long". Unable? 2 months is REASONABLE? really?

So after another month of "reasonable long delay" I got full refund.

CamBuy - All I can say is don't trust them – Money has been taken from credit card straight after the order and after 3+ days of nothing I called them and then they tell me I used the wrong credit card and need to refund my money in 3 more days and in the mean time place the order again using another credit card. Money was refunded right away after I threatened to place a Cashback through Paypal and call credit card office to put a stop payment on the transaction. Don't trust CamBuy!

Definitely recommended! – I bought a few camera accessories from Cambuy. The rating here for Cambuy was accurate. Fantastic price, service, and reliability. I even had a last minute change in my order. The shipment was process, but was still sitting in the office. The team was very helpful and manage to change my order. Would definitely recommend the site to anyone.

Wonderfully helpful and friendly – I visited their shop in Maroubra whilst visiting Sydney from UK. I'd bought a camera in Singapore on my way but found the battery would not charge so asked advice from the staff in Cambuy. They were extremely helpful and only too happy to help.

Great prices and am happy – I have twice bought cameras off these guys while visiting Australia and both times got bargains. First camera was a Panasonic GM5 with kit lens and second a Panasonic G85 body-only but at reduced price and came with a free 25mm f/1.7 prime. Got 10 per cent back at the airport as well (tourist tax refund scheme). Both purchases were made online,… Read more

with one camera delivered to Brisbane and the other to Melbourne. No problems with shipping. The GM5 crapped out after 14 months, but not the merchant's fault. Would still recommend Cambuy. Sweet as!

Great service and really helpful staff – I have just completed the purchase of 2 cameras and the price , including grey stock, was the best I could find. The cameras were well packed and delivery was quick .

Easy returns – I purchased a waterproof camera from Cambuy just before Xmas, but the camera didn't prove to be so waterproof after all - it got flooded 2 days into my holidays. The camera cost $189 so I didn't have high expectations, but surely it should have lasted longer than that. Anyway, I took it back to the shop after my holidays, they confirmed the fault… Read more

and offered me a replacement unit on the spot in a different colour as they didn't have any white ones. The guy helping me (Hiro or Hero?) was helpful and polite. I wouldn't hesitate buying from them again. Let's hope this camera will last longer...

Would have been great if the stock in store match their website – Looked online for a drone bag and google took me to there website. Said they had stock but turns out they didn't. Didn't seem to concerned that I had wasted a trip to drive there, told me blantently that the website does not list "Out of Stock" items which it does which I pointed out. Could have offered free postage or something but offered… Read more

nothing. Was almost tempted to back order but considering it went from next delivery being 1-2 months as stated by store to it will be in next week I didn't want to risk it.

Found another store in the area, which funny enough when I told them who I went through they said they get a lot of people through there store who originally went to Cambuy first

Just doesn't seem 100% legit

No returns!!! – Be very careful buying from this store!!! If you make an honest mistake, like all of us do sometimes, they won't exchange anything if you have ordered anything wrong. How many people do this? They were happy to take my money, $500 and if they warned me on payment section- WARNING- no returns, if you make a mistake, your problem, but happy to… Read more

take your money! I just would not have used them!!!

But they do have a small return policy button on their website and on your invoice after received!

Good luck if you want to buy from this store!!!

I can't recommend Cambuy too highly! – I have purchased from them twice, their prices are very competitive & their communication & service 1st class. I ordered a lens before our recent trip, they advised the colour was not in stock & would take 3 weeks but offered the alternative colour promptly (which I took as was leaving before then) or cancellation. They shipped it Express Post to ensure it arrived in time!

I'm as happy as a dog with two tails. Thanks Cambuy!!! – It is an unfortunate fact that far too often, I find it necessary to write to a supplier (or manufacturer) about product failure and/or poor service. However, on this occasion I am pleased to make an exception. Wanting to extend and improve my camera kit, I planned to buy a relatively expensive camcorder while increasing the versatility of my… Read more

tripod by purchasing a pan and tilt - fluid head.

Visiting various camera shops and Internet sites, I soon realised that Cambuy’s prices could not be ignored so I placed my orders.

Cambuy’s service and fast response was second to none; the packaging was ideal; the items (costing in excess of $1.6k) were better than expected and a delight to use. Their assistance helped me to track both purchases.

By the way, my only link with Cambuy is as a very satisfied customer.

Happy shopping,

Sam

PS Don’t let their small shop front influence your decision to buy from them.

Out of stock – Put an order through internet - but received email next day saying item was on backorder with ETA. It did ask however if I wanted to cancel, and good that they actually emailed saying there would be a delay (unlike some other sites). Otherwise, goods arrived in their original packaging etc so all good.

Good service great communication – My parcel arrived today as promised. Can't ask for more. Would shop here again, thanks Guys for the service it was perfect.

Excellent all round service – Called in to check stock listing before ordering, the staff were friendly and gave a very quick response regarding my questions. Phone call and email response was excellent. Awesome prices. Fast delivery. I would definitely buy from here again. A++.

Recommended service – I have ordered a few times with Cam Buy and never had a problem. They really offer unbeatable prices compared to other stores and their shipping/packaging is excellent. I will continue to use Cam Buy as one of my top online stores for genuine Australian stock and happily recommend them to others.

Excellent service – I bought an Olympus OM-D E-M5 Mark II Adventure Kit with 14-150mm Lens - Silver from CamBuy. I called Cambuy on a Thursday and asked if they had one in stock. I said it was my wife's birthday on Tuesday and could you post it today so it would arrive by Tuesday next week. I bought the camera 10 minutes later and promptly received an email saying… Read more

the order had been posted with a tracking number. The camera arrived Tuesday lunchtime in Melbourne by Australia Post. Also Australia Post sent emails regarding the postage status which I found very comforting as the camera was a significant purchase for me as it cost $1,539.00. My wife is very happy with the camera and I have to say Cambuy provided excellent customer service and I really appreciate their professionalism.

Thanks Cambuy. Jonathon

Consistently Good Service – I've made several separate purchases from Cambuy for photographic equipment of various value and have, in each case, found their communication and delivery service excellent.

Great company – I purchased my camera on the Thursday and received it on Monday and I live in rural vic. The customer service and communication is fantastic and I'm also supporting an Aussie company which I love. To be honest I looked over seas at the same cameras but you can't be sure your getting a genuine Nikon or if your warranty will be accepted plus… Read more

there price is so low I didn't need to purchase overseas.

This company is actually the cheapest I could find after looking online and in stores for weeks so I give them 5 stars all round.

excellent service very quick – I order a canon 760d, and once payment had cleared it was dispatched within the hour and i received the camera the day after, I was very happy with the speed and price of this company, I received a phone call the day after I place the order and was told that paypal had held my payment to verify a security concern and was keep very well informed… Read more

about it, overall i placed the order on Thursday paypal released my payment on monday and i had the camera Tuesday, very happy

Would definitely recommend,

Dont read into the negative reviews on here as i did only to find that most of te negative reviews are from people who didnt do any research on the product they bought before purchasing, this is a very reliable and fast online store with excellent customer service, will definitely be buy from them again

So far so good – I've made a couple of purchases from this company & they've gone off without a hitch. Called them once and the fella there was quite helpful. I like to develop a relationship with online companies so that I have "go to" companies that I can trust even if they're a few dollars dearer than the cheapest. Cambuy are my go to camera company now & I'm… Read more

comfortable buying from them. It's about filtering out dodgy brothers and getting on with things without the hassle of getting stuffed around, ripped off etc. So it's so far so good with Cambuy.

A Personal experience – I placed an order for a white sony camera. Within 24 hours I was advised that it was not in stock and that a full refund had been made. I asked if black was available and immediately advised it was. I asked for it to be sent but as I had had a refund I needed to re authorise the purchase which I did and the camera was ready for sending the same… Read more

day. The Customer Service Representative could not have been more prompt and helpful. I would definitely use CamBuy again and recommend them to anyone seeking their services.

Outstanding Service – I purchased a Nikon 5300 just prior to Christmas. CamBuy advised me the product was out of stock and I could have a full refund or wait for new stock. I was in no rush so was happy to wait. I did not have to wait so long. All through the process the company kept me fully informed and always answered any queries promptly. I have the camera now and it is fantastic! As ordered. Would highly recommend this company.

What excellent service!!!!!!!!!!!!!! – I spent a week trying to order a tripod from a store on the gold coast after 5 calls to them I gave up. One call to CamBuy and I had the tripod in 3 days.

Very disappointing returns policy - NO EXCHANGE ALLOWED – My husband purchased a Polaroid instant/digital camera for me as a gift on their online store and it turned out to be terrible quality. They told us to post it back to them to check it for faults. They found no fault, therefore they said there was nothing they could do and that we then needed to pay yet another lot of postage to have it returned… Read more

to us. We did not ask for a refund, just to exchange it for a different product. We'd only taken 3 or 4 photos with the camera and all the original packaging was in good order. Very disappointing and frustrating!

Great customer service, fast shipping – I placed an order while they were closed for the holidays and expected delays while they caught up on everything. The day they re-opened my order was shipped and a couple of days later I am enjoying my new zoom lens! Very fast and reliable, and also very good prices! I will continue to use them, in fact I just placed an order for a new camera bag… Read more

which is out of stock, and they have promptly contacted me to let me know it should be in early next week. One of the best online stores for buying genuine Aus stock.